Customer Reviews for U-Haul Moving & Storage of Ajax

3862 reviews

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nikhil J. 
Rating:
5.0

Customer did not leave a comment.

GARYFRANK R. 
Rating:
5.0

Customer did not leave a comment.

Francis A. 
Rating:
5.0

For after hours return: 1. Indicate on the sign that people will need to take a picture of the truck dash live, so that people don't put the key in the drop box, then open the link to process the return and be asked to take a dash picture. 2. Allow uploads from the phone directly for photos. Thank you.

STEVEN M B. 
Rating:
5.0

Service was excellent, super friendly staff

Kane W. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Customer did not leave a comment.

deborah M. 
Rating:
5.0

The driving of the 20" van that was rented was not the best. Possibly needs to be serviced, the alignment seems off, was pulling while driving. Not safe!!!

JOSANNE R. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

More employees. It is always busy at this location and there are very few staff. The staff you do have are outstanding in performing their duties. They all deserve a raise!!

Claude M. 
Rating:
1.0

Be more reliable. We had a horrible experience. Would not recommend UHaul

Erin V. 
Rating:
5.0

Customer did not leave a comment.

GURSHARAN SINGH A. 
Rating:
4.0

Friendly staff, no issues or problems.

DAVIDP T. 
Rating:
4.0

Customer did not leave a comment.

Megan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBYJAMES B. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

ALAISTER A. 
Rating:
5.0

Customer did not leave a comment.

Garth J. 
Rating:
2.0

Agree to the terms of the original reservation and not change it multiple times and locations

Chris F. 
Rating:
5.0

I love all my coworkers and GM so much

SERAPHINA L. 
Rating:
5.0

Customer did not leave a comment.

ROGERN G. 
Rating:
5.0

I am extremely happy with courtious and professional behaviour of staff on location.Made my Day.

IMRANNASEER C. 
Rating:
5.0

Nothing, as staff were friendly and helped make the experience easy.

DOUGLAS M. 
Rating:
1.0

Uhaul doesn't Inspect for Safety ! Gave me a Flat Tire Trailer!! Picked up the trailer at 7:30am ... two guys in the yard hooked up the trailer to my SUV. I told them to give me a good trailer as I had an 8 hour drive and they said this trailer was excellent. I took it to my house 10 mins away and spent 1 hour loading it. Once it was loaded I noticed that one tire was FLAT ! The Ajax manager immediately transferred me to Road side service .... didn't seem to care that I had a flat. The Mobile tire guy had to change out 2 tires ! Delayed my trip by two hours ! Uhaul offered Zero compensation! I will never rent from them again. This trailer would have severely failed On the highway... luckily it was fixed prior to our departure!

JOELJAMES C. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
4.0

Absolutely nothing. I was extremely pleased with how my van rental was handled. A duplicate booking was made by accident as I rented a cube van on the previous day. The customer representative cancelled that booking and a regular van was available as required. Easy return to Uhaul with the rental van. I would highly recommend Uhaul for any move requirements you have! The price was great too! Thanks Uhaul!

DANIEL M. 
Rating:
3.0

Customer did not leave a comment.

angela C. 
Rating:
4.0

Absolutely nothing. I received excellent customer service. I was greeted with a smile by the customer representative. They assisted with my processing and the cube van pick up. Dropping off the cube van was also smooth and seamless. I would recommend Uhaul to anyone who needs to move any of their personal items. And I saved so much money! What an awesome satisfying experience! Thanks Uhaul!

MELANIE M S. 
Rating:
4.0

Customer did not leave a comment.

WINDER J. 
Rating:
5.0

The girls were great at the Ajax store

RONALDE H. 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Overall Experience 
Rating:
5.0

Nothing. The customer service was beyond top notch, friendly, knowledgeable staff willing to help out. Very nice guys

JASON C. 
Rating:
5.0

Great Service !! Wonderful staff. Left my sunglasses in the truck and was able to come back and pick them up!!!

Katharyn W. 
Rating:
3.0

check-in website didn't work (got stuck at the "share my location" stage)

KASHIF Y. 
Rating:
5.0

The experience was top notch - from checking in for pick up (the agent was friendly happy and helpful) to the automated simple drop off procedure. You guys are great!

RANDM E. 
Rating:
5.0

This location should be an example for all other locations.

Payam F. 
Rating:
4.0

It seems like a common practice in all locations not to have full tanks when checking out a vehicle. It would make it easier to refuel to the top of the tank instead of having to guess how much gas to fill up every time.

LUCAS R. 
Rating:
5.0

The staff are friendly and knowledgeable!!! What an awesome team!!

DWAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Keep doing what your doing ! Very impressed and thoroughly professional dealing with Ajax U- Haul . I would highly recommend

Timothy B. 
Rating:
5.0

If it's not broke don't fix it..👍

GERARDO L. 
Rating:
5.0

Customer did not leave a comment.

ROGERN G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Customer did not leave a comment.

SUNTHARALINGAM M. 
Rating:
4.0

Air pressure in the left rear tire seems a little low.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

A great experience. Everyone was very professional and very courteous.

Jim F. 
Rating:
1.0

Customer did not leave a comment.

CLEVELAND C. 
Rating:
5.0

My experience was excellent! Very friendly and helpful staff. When I returned my rental we forgot a phone in the vehicle, they phoned every number we gave them and I picked it up 20 minutes later. Thank you

KEVINMICHAEL O. 
Rating:
5.0

I didn't use the dolly but after driving it got detached . And I feel like I might get charged for that. Also, people might not need a dolly but it's taking space in the truck.

ANDRIY K. 
Rating:
5.0

Customer did not leave a comment.

AJLAN ULLAH K. 
Rating:
5.0

Customer did not leave a comment.

Sunny S. 
Rating:
5.0

Customer did not leave a comment.

ILYAS K. 
Rating:
5.0

The lady at the drop off was great too, and made return a breeze! This was my first time, but I doubt it will be my last.

Sunil J. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Jaroslaw P. 
Rating:
5.0

Customer did not leave a comment.

NELSONMEDIONA D. 
Rating:
5.0

Overall customer service was excellent except drivers and passengers were not cleaned

Khaled C. 
Rating:
5.0

Customer did not leave a comment.

SHAWND R. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

DALE K W. 
Rating:
5.0

Ensure dolly ordered is provided

SARAMARIE M. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Free coffee while waiting

Brian R. 
Rating:
4.0

Customer did not leave a comment.

tariq H. 
Rating:
5.0

Customer did not leave a comment.

ASHWEEN R. 
Rating:
4.0

Customer did not leave a comment.

Pete R. 
Rating:
5.0

Customer did not leave a comment.

Alexandre D. 
Rating:
5.0

Customer did not leave a comment.

ROGERN G. 
Rating:
5.0

Customer did not leave a comment.

JASONANTHONY H. 
Rating:
5.0

the customer service is great on this location!

DEAN F. 
Rating:
4.0

Be mindful of people trying to cut the line to return equipment!!

JEREMYJORDAN R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN R. 
Rating:
5.0

Customer did not leave a comment.

SAHRA A. 
Rating:
5.0

Best place to quickly get what you need right away. Friendly and helpful customer service all around. Will be back for more of the same. Thanks U-Haul

John M. 
Rating:
5.0

All of the staff were friendly, available and helpful. It was an excellent experience!

Marlene N. 
Rating:
5.0

One Go Movers was amazing. They were respectful of our property and got fit so much more than I expected into our 5'x8' container. Uhaul had some issues getting the delivery addresses correct, but the gentlemen at One Go Movers were very flexible and took the box where it needed to go. Moving was much easier because of them.

Meghan C. 
Rating:
4.0

Customer did not leave a comment.

MUHAMMAD SALMAN K. 
Rating:
5.0

Customer did not leave a comment.

LEANNE M. 
Rating:
5.0

Customer did not leave a comment.

CATHERINEJ B. 
Rating:
5.0

Always wonderful service and friendly staff ..thankyou all so much for taking the stress out of my move ..much appreciated

TERRILA B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

great fast friendly service. Even taught me how to use the links to copy my license myself to speed up future rentals.

Randy P. 
Rating:
2.0

The help service was not helpful and the after hour key drop of is no where to be found. And there was a van blocking an entrance. The signs need to be improved to make dropping of a tuck easier.

MATTHEW BRIAN D. 
Rating:
1.0

Hidden charges are unacceptable, nothing short of theft with no recourse...

WILLIAMS R. 
Rating:
4.0

Customer did not leave a comment.

Kiyomi W. 
Rating:
5.0

Customer did not leave a comment.

Sharmain F. 
Rating:
5.0

Was very well organized no complaints

MARK RONALD ALEX W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

JASONANTHONY H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Uhawl now expensive, for a small usage its cost over $100.

MD SALEKUR R. 
Rating:
5.0

Customer did not leave a comment.

ARIELBATANGAN F. 
Rating:
5.0

Everything so far looks good

BONIFACEEMEKA B. 
Rating:
5.0

Keep doing what you are doing.

Eustace J. 
Rating:
5.0

great staff at this location

KEVINR L. 
Rating:
5.0

Check in and out in person was good. Attempting to do so on line was a problem as the system kept locking up.

REGINALDAE T. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Jelan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  Overall Experience 
Rating:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  First Impressions 
Rating:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Overall Experience 
Rating:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Overall Experience 
Rating:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Overall Experience 
Rating:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Overall Experience 
Rating:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  First Impressions 
Rating:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

JAIME C.  |  Overall Experience 
Rating:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Krystle B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMRUL I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff g.  |  First Impressions 
Rating:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Rating:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Rating:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDEEPAN V.  |  Overall Experience 
Rating:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Rating:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Rating:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Rating:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

John P.  |  First Impressions 
Rating:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Rating:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Rating:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary H.  |  First Impressions 
Rating:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Rating:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Overall Experience 
Rating:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine M.  |  First Impressions 
Rating:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Overall Experience 
Rating:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamala c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ndomba k.  |  First Impressions 
Rating:
5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN B.  |  Overall Experience 
Rating:
5.0

The service was great

Daniel K.  |  First Impressions 
Rating:
5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Thank you

ROHAN W.  |  Overall Experience 
Rating:
4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you’re moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL L.  |  Overall Experience 
Rating:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  First Impressions 
Rating:
5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz S.  |  Overall Experience 
Rating:
2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan A.  |  Overall Experience 
Rating:
1.0

There was no washer fluid in the car. This is dangerous.

Alexis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicky P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene s.  |  Overall Experience 
Rating:
5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe P.  |  Overall Experience 
Rating:
2.0

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Aieysha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jallane T.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Carla B.  |  First Impressions 
Rating:
5.0

So happy with my experience here. If I ever need storage again I will definite be back!

BECKY C.  |  Overall Experience 
Rating:
5.0

I would definitely recommend Ajax U-Haul

Bonnie H.  |  Overall Experience 
Rating:
5.0

FRIENDLY STAFF

Valerie W.  |  First Impressions 
Rating:
4.0

Good experience and convenient.

Joseph S.  |  Overall Experience 
Rating:
4.0

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Cindy H.  |  Overall Experience 
Rating:
5.0

Amazing customer service..thankyou all so much ..I truly appreciate it

Terri B.  |  Overall Experience 
Rating:
5.0

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

TERRY J.  |  Overall Experience 
Rating:
2.0

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

sayed s.  |  Overall Experience 
Rating:
5.0

The people were amazingly good

Christof M.  |  Overall Experience 
Rating:
5.0

Very nice staff , professional and friendly.

ossama h.  |  Overall Experience 
Rating:
5.0

It is a wonderfully clean and helpful service. Thankyou

Nancy c.  |  Overall Experience 
Rating:
5.0

Well above average service, would not hesitate to use again.

craig a.  |  Overall Experience 
Rating:
5.0

Good job

Dominic L.  |  Overall Experience 
Rating:
4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine H.  |  First Impressions 
Rating:
5.0

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Carol D.  |  First Impressions 
Rating:
5.0

Will rent again in the future

Ron C.  |  Overall Experience 
Rating:
4.0

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

adrian t.  |  Overall Experience 
Rating:
5.0

The staff were always pleasant and helpful. Thanks again.

catherine v.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

michael N.  |  Overall Experience 
Rating:
4.0

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

John r.  |  First Impressions 
Rating:
5.0

Everything is great can’t complain

Jules c.  |  Overall Experience 
Rating:
5.0

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

krishan n.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Christine H.  |  First Impressions 
Rating:
3.0

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Tanya T.  |  Overall Experience 
Rating:
5.0

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Matthew A.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Marlene A.  |  Overall Experience 
Rating:
3.0

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Valentina s.  |  Overall Experience 
Rating:
4.0

Great staff very helpful. Very good people to work with

ossama h.  |  First Impressions 
Rating:
5.0

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Chris R.  |  First Impressions 
Rating:
5.0

great

eric n.  |  First Impressions 
Rating:
5.0

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Marlene A.  |  First Impressions 
Rating:
4.0

Happy with price,location and service. Will use again if needed.

steve o.  |  Overall Experience 
Rating:
5.0

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Mr. s.  |  Overall Experience 
Rating:
5.0

Great customer service!

jacques k.  |  First Impressions 
Rating:
5.0

I would recommend this location to everyone. Professional staff and great service

marilyn w.  |  Overall Experience 
Rating:
5.0

They stuff were very helpful.

hashmad o.  |  First Impressions 
Rating:
5.0

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

TERRY J.  |  Overall Experience 
Rating:
5.0

Kim was so friendly and helpful. She made the process so easy.

BECKY C.  |  First Impressions 
Rating:
5.0

Good service

Marisol N.  |  First Impressions 
Rating:
5.0

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

marilyn w.  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

albert c.  |  Overall Experience 
Rating:
2.0

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

allan b.  |  Overall Experience 
Rating:
5.0

Great service

Kiosha E.  |  Overall Experience 
Rating:
2.0

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Mazie S.  |  Overall Experience 
Rating:
4.0

The box arrived on scheduled date. The staff was very helpful.

iliana g.  |  Overall Experience 
Rating:
5.0

Great staff! Friendly and knowledgeable

IRENE S.  |  Reservation 
Rating:
5.0

Efficient and friendly

Lucille D.  |  Overall Experience 
Rating:
1.0

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

allan b.  |  Reservation 
Rating:
1.0

No comment

Nassir H.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Renate M.  |  Overall Experience 
Rating:
4.0

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Susan N.  |  Overall Experience 
Rating:
5.0

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Audrey A.  |  Reservation 
Rating:
2.0

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Laurie K.  |  Overall Experience 
Rating:
1.0

Bad experience with the staff.

Betty Grace N.  |  Overall Experience 
Rating:
5.0

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

Michelle W.  |  Reservation 
Rating:
5.0

Fast easy courteous customer service

VICKY I.  |  Reservation 
No reviews have been submitted for this location.

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