Customer Reviews for U-Haul Moving & Storage of Ajax

4,701 reviews

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up the good work.

john F. 
Rating:
5.0

Best experience ever with U-Haul. Easy to book online. Fast and very friendly service.

Gavin P. 
Rating:
5.0

Customer did not leave a comment.

TERRY A. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
5.0

Customer did not leave a comment.

Harold O. 
Rating:
5.0

Customer did not leave a comment.

Rajanayagam S. 
Rating:
5.0

Customer did not leave a comment.

Lena M. 
Rating:
5.0

Customer did not leave a comment.

SEANTYLER M. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Ready when I arrived. Staff very friendly. Nice to see this as so many people have no idea what good customer service is

George S. 
Rating:
5.0

Always a great experience

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Sathya A. 
Rating:
5.0

Customer did not leave a comment.

stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Friendly staff, quick service. Thank you!

Shaun M. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

navid Y. 
Rating:
5.0

Customer did not leave a comment.

wendy M. 
Rating:
5.0

The young man that checked me in and hooked up my vehicle, was first rate from a customer perspective. The trailer was very clean and had new safety chains, and wiring. This location is particularly well run in my opinion.

Garth B. 
Rating:
5.0

Customer did not leave a comment.

ANOJAN T. 
Rating:
5.0

A paid removal service would be nice to remove garbage ie box spring and dresser. Waited 1 hr at dump in another rented truck to dump leftovers from unit. Would have rather paid for a service to do this or provide bin

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Abhishek C. 
Rating:
5.0

Customer did not leave a comment.

Graham E. 
Rating:
5.0

Customer did not leave a comment.

diane B. 
Rating:
5.0

Great staffs, all are nice and easy to talk to. Thank you

MICHAEL G. 
Rating:
4.0

It was a good and efficient process and experience. The only other item would be longer hours but really that is just because you ask. It was a solid experience. I'll always do business with Your location in Ajax.

David C. 
Rating:
5.0

Nothing

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

The guys went out of their way to get me a good price and set up the truck for towing. I appreciate it. Thanks.

ADAM C. 
Rating:
4.0

Customer did not leave a comment.

W.Glen P. 
Rating:
5.0

Nothing. Everything was done well!

Bob P. 
Rating:
4.0

An explanation on how to disconnect the trailers for returns would have been helpful especially when doing an after hours return.

Pauline M. 
Rating:
5.0

Team was courteous and helpful.

JAMES MICHAEL B. 
Rating:
5.0

nice new truck maybe leave a broom outside the office so late returns can sweep the truck

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

edward M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Mohamed H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Winston L. 
Rating:
5.0

Customer did not leave a comment.

Lesa F. 
Rating:
5.0

Give up good job

VIJAYAKUMAR N. 
Rating:
5.0

excellent ground support

Yuri O. 
Rating:
5.0

Customer did not leave a comment.

basdeo B. 
Rating:
5.0

Always great service

WILLIAM M. 
Rating:
5.0

It was a great experience overall - Thank you!

Chris J. 
Rating:
4.0

Customer did not leave a comment.

Esther S. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
4.0

Customer did not leave a comment.

Laura L. 
Rating:
3.0

My trip was Ajax Newcastle, Newcastle Ajax. I put 30 dollars gas and still got overcharged for gas usage.

Ji K. 
Rating:
5.0

Customer did not leave a comment.

Thamayanyhi S. 
Rating:
4.0

Customer did not leave a comment.

bessie J. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

I love U-HAUL!!!!!!!! The staff were completely amazing giving outstanding friendly customer service providing all necessary skills!! I actually forgot my adapter plug at home and they had an extra spare one to lend! If I needed one I could have bought one! Ajax is the best they always go far beyond the call of duty!! Thank yiu again and again for your A 1 service and O will see you soon!!👍👍👍👍👍👍👍👍👍 Cheers!!!!

RICHARD L. 
Rating:
5.0

I was supposed to pickup a van at the Money Express location in Ajax through Mobile pickup,Sunday morning. Sunday morning comes ,no call,no text basically no notification whatsoever regarding my rental. Thankfully the other close by Ajax location was open 1 hr later.It was through them that I learned that the van wasn't available at the Money Express location. To further my frustration, I wasn't able to get a van at the Station St location either because all thier vans were reserved. They checked other locations around but there were no other vans available, other than at stores that were closed on Sunday. Thankfully I was able to get a pick up truck, but was not able to complete the move because everything didn't fit in the pick up and I was two hours behind schedule due to these issues with the van. This all made the moving day a failure and I will still need to rent another vehicle at a later date to complete the move.

Andre L. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
5.0

Great service. Truck was in excellent condition, and staff was great to work with.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Vibhu V. 
Rating:
5.0

Customer did not leave a comment.

Jovito M. 
Rating:
5.0

NA. This location is well stocked with all the supplies you'd need and the staff is all professional and courteous.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Audley P. 
Rating:
4.0

Customer did not leave a comment.

Rachael E. 
Rating:
5.0

Customer did not leave a comment.

Ubirajara P. 
Rating:
4.0

I returned the trailer after hours. It was simple enough. I would have liked if there was some additional lighting and perhaps signage indicating there are cameras - as a woman alone there unhooking the trailer I did feel somewhat vulnerable. More lighting would help. Thanks!

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Concetta B. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Only issue was not having the equipment I needed available, but we made do with the smaller one with some extra work

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

The drop was dead simple. Park in the designated area. Young man came out to perform unhook task. He was very pleasant, did his job efficiently and we were under way again. I have used this site before, and it works very nicely. I would recommend this site !

Samuel Y. 
Rating:
5.0

For a Sunday morning it was busy, so prepare yourself for a queue. Once you check in, the process of picking up the rental was very quick. I will definitely be back.

Doug M. 
Rating:
1.0

Custom service girl she is very root.she did not explain properly, I ask her explain.she just got mad .That all she need moor training

Mainul K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

Ubirajara P. 
Rating:
5.0

Customer did not leave a comment.

Thayananda T. 
Rating:
5.0

Customer did not leave a comment.

Karey H. 
Rating:
5.0

Staff were friendly and very helpful as I had changed to a different sized truck. 15' truck was the perfect size although I was astonished how much fuel it went through and not happy at all. I drove about 280 Kms and put $110 of my own gas in the truck and still had to pay an additional $31 when I returned it as I was a little below the original amount. It was a very expensive rental in the end!

Chris S. 
Rating:
5.0

This location had exactly what I needed for same day pick up and drop off.

peter K. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
4.0

Customer did not leave a comment.

Shouked A. 
Rating:
5.0

Customer did not leave a comment.

Thamayanyhi S. 
Rating:
5.0

Customer did not leave a comment.

SANDROF H. 
Rating:
1.0

More Customer service. The lady handling check was somewhat rude and not friendly at all. The truck had a constant pull to the right for which I had to compensate in steering for the entire trip.

Jessie D. 
Rating:
5.0

Great service thanks Kim

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH D. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Truck was there as promised. Staff was all very courteous and professional.

Clifford T. 
Rating:
5.0

Great customer service - great location - would recommend to anyone moving

Barry S. 
Rating:
5.0

Staff were very helpful. Staff member guided me backing to hook up trailer, even cranked gear to lower trailer onto my hitch. Very friendly ~ I would recommend!!

Collin C. 
Rating:
5.0

Customer did not leave a comment.

CHANDRADAT S. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Chung Yeung Jose L. 
Rating:
5.0

I have rented from this location several times. They know what they're doing. Knowledgeable, helpful staff and quick, friendly service.

Craig S. 
Rating:
5.0

Thanks Kim and staff for another great experience

WILLIAM M. 
Rating:
4.0

I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the US

Lori M.  |  First Impressions 
Rating:
5.0

Staff very helpful

Cavelle E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.

JAIME C.  |  First Impressions 
Rating:
5.0

dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgits

Michael L.  |  First Impressions 
Rating:
5.0

I would recommend this storage even though I had trouble at two other locations

MALIKA H.  |  Overall Experience 
Rating:
5.0

I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.

Elizabeth B.  |  First Impressions 
Rating:
5.0

Been with them over 2 years and never once an issue. Safe clean location and the staff has been great

brendan o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel T.  |  Overall Experience 
Rating:
5.0

Staff is very helpful and facility is well maintained.

Devon S.  |  First Impressions 
Rating:
5.0

Thanks to Kayden who got me set up.

laura m.  |  First Impressions 
Rating:
5.0

I had a good experience

gracelyn c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAGINBHAI P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renita Wan Tsz T.  |  Overall Experience 
Rating:
4.0

I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.

Sharon C.  |  Overall Experience 
Rating:
4.0

David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.

Mary C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pequet T.  |  Overall Experience 
Rating:
5.0

Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.

Sara S.  |  First Impressions 
Rating:
5.0

The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.

Olivia M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramzia O.  |  Online Move In 
Rating:
5.0

So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! 👍🏾

Kara P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CAROLYNLOUISE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ray D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manoj C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ena S.  |  Overall Experience 
Rating:
5.0

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKWAMEKRA B.  |  Overall Experience 
Rating:
5.0

Very friendly staff Clean facility Easy transactions

Susan W.  |  Overall Experience 
Rating:
5.0

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dieujuste d.  |  Overall Experience 
Rating:
2.0

I wasn’t too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it’s because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn’t take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I’ll never put my stuff in a uhaul again.

Tiffany E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Dany P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELN W.  |  Overall Experience 
Rating:
3.0

Overpriced

Jarred G.  |  First Impressions 
Rating:
4.0

Talek. Was amazing and very helpful!! Great job!

sharon S.  |  Overall Experience 
Rating:
5.0

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CINDY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Asim A.  |  First Impressions 
Rating:
5.0

Good service and location.

TERRY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fe W.  |  First Impressions 
Rating:
4.0

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond H.  |  Overall Experience 
Rating:
5.0

100% would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Overall Experience 
Rating:
5.0

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raydel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlous E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian V.  |  Overall Experience 
Rating:
5.0

Highly recommended, nice clean facility with courteous, helpful and friendly staff.

Caroline S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esther O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adewale A.  |  Overall Experience 
Rating:
3.0

Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.

Hollie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maxyne P.  |  Overall Experience 
Rating:
5.0

I like it a nice place keep cleaning the storage That's great!!

shadene w.  |  Overall Experience 
Rating:
2.0

My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.

Jim W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Megan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina D.  |  Overall Experience 
Rating:
5.0

Exceptionally clean facility and very well managed. Great customer service. The after hours “door only” access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!

Karla K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jelan A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick M.  |  Overall Experience 
Rating:
5.0

The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!

cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Johnny M.  |  Overall Experience 
Rating:
5.0

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  First Impressions 
Rating:
5.0

The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.

Matt R.  |  Overall Experience 
Rating:
5.0

Very quick and easy service, no complaints about my storage stay.

Imad M.  |  Overall Experience 
Rating:
4.0

Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.

LYDIA H.  |  Overall Experience 
Rating:
5.0

Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.

SILVINO R.  |  Overall Experience 
Rating:
5.0

I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuff

Aleah K.  |  First Impressions 
Rating:
3.0

Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. Thank you

JAIME C.  |  Overall Experience 
Rating:
5.0

I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved ones

Amanda S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Krystle B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAMRUL I.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bothwell C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff g.  |  First Impressions 
Rating:
5.0

I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.

chris l.  |  Overall Experience 
Rating:
5.0

I moved out of my house and had to put all of my personal belongings in this unit. I was extremely nervous as these were items that meant everything to me, but the unit was very secure and safe. Thank you for providing an affordable unit where safety was key. Not one item was damaged or altered, I appreciate this!

noah e.  |  Overall Experience 
Rating:
5.0

Excellent facility and staff, always clean. Our short term storage needs are now over and we wouldn’t hesitate to use U-Haul again. Thanks

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KANDEEPAN V.  |  Overall Experience 
Rating:
5.0

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can’t recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I’d have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that’s ironed out from a customer experience standpoint on the website to allow for only what’s available to be booked or reserved. I’d rather get the value for what I’m paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  Overall Experience 
Rating:
1.0

Staff are not very friendly or helpful . The manager is very rude and makes no accommodations of any sort. They do not have prorated rates and if u need to move out early this is very inconvenient. Late charges were also charged to my card because someone forgot to put the card number on file, when I tried discussing this with the managers for months all she did was send me generic emails including the extra charges on the bill. She is very unprofessional and rude. I would never store again at this facility I was there for over a year and have moved my things to a better facility that offers a free truck with move out.

Christina C.  |  Overall Experience 
Rating:
2.0

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  First Impressions 
Rating:
5.0

I have rented several moving trucks and Vans and all the staff were so helpful, and my stay with storage as well. Thanks for the great service.

Laurie B.  |  Overall Experience 
Rating:
5.0

I didn't get the fellows name. But I would like to say that he was very helpful. And I really appreciated his high level of customer service. Employees that do a awesome job should be praised. Most of the time people only like to complain. So two thumbs up 👍👍

John P.  |  First Impressions 
Rating:
5.0

The rate was every affordable . Staff and management were so helpful and pleasant.

siegfried m.  |  Overall Experience 
Rating:
1.0

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  First Impressions 
Rating:
5.0

All of my interactions with staff were friendly and helpful. Whether is it was regarding the storage unit or moving truck rental, I have been extremely pleased and would certainly recommend your location.

Lori G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary H.  |  First Impressions 
Rating:
4.0

Glad that I was able to store my items here.

Dahlia O.  |  Overall Experience 
Rating:
5.0

Everything about our experience was excellent - clean, helpful staff, good access, and did I mention clean?!! thank you.

Helene B.  |  Overall Experience 
Rating:
3.0

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine M.  |  First Impressions 
Rating:
4.0

Great and very clean place. Staff are the best U haul them selves. Rip off. Kim the manager of this place is the best

Terry K.  |  Overall Experience 
Rating:
1.0

You should make sure the customer know he or she has to buy your lock when they agrees to use your storage facility. Also train your staff to just say sorry for the misunderstanding and not ramble on and on in a demeaning fashion which just escalates customers frustration.

Donald K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

pamala c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lumi N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ndomba k.  |  First Impressions 
Rating:
5.0

Great service.. Kim and her staff were very helpful.. Both lockers were spotless. I also rented a van and found the truck clean and almost new. I would use U Haul again.

KEVIN B.  |  Overall Experience 
Rating:
5.0

The service was great

Daniel K.  |  First Impressions 
Rating:
5.0

Could not have been more convenient, accessible and stress free, Fantastic experience. Thank you

ROHAN W.  |  Overall Experience 
Rating:
4.0

The water coming out of the drinking fountain is warm. Not pleasant, especially if you’re moving stuff on a hot, sweltering day. Also, some vending machines with cold drinks and/or snacks would have been nice while moving stuff.

DANIEL L.  |  Overall Experience 
Rating:
5.0

I have responded to your surveys before and as in the past, your manager, Kim, continues to operate a great facility and her staff seems to shadow her expectations as well.

TERRY J.  |  First Impressions 
Rating:
5.0

The fluorescent lighting burned my arm as I passed through on my last visit, please consider securing the light source safely.

Faiz S.  |  Overall Experience 
Rating:
2.0

The unit was dusty when I initially got it and everytime I went it was dusty. The staff were always busy with their own conversations.

Vithusan A.  |  Overall Experience 
Rating:
1.0

There was no washer fluid in the car. This is dangerous.

Alexis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicky P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlene s.  |  Overall Experience 
Rating:
5.0

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe P.  |  Overall Experience 
Rating:
2.0

The staff there are very rude, unfriendly and very unprofessional it was my worst experience I had in all the years my family and friends have utilized uhaul services aand would not use again. the staff harassed us even to the day we were moving out to our home and said nasty things to us about us paying our bill late and even when our bill was paid the harassment continued, very weird behaviours, to the point where we questioned racism.

Aieysha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jallane T.  |  Overall Experience 
Rating:
5.0

Great facility and staff.

Carla B.  |  First Impressions 
Rating:
5.0

So happy with my experience here. If I ever need storage again I will definite be back!

BECKY C.  |  Overall Experience 
Rating:
5.0

I would definitely recommend Ajax U-Haul

Bonnie H.  |  Overall Experience 
Rating:
5.0

FRIENDLY STAFF

Valerie W.  |  First Impressions 
Rating:
4.0

Good experience and convenient.

Joseph S.  |  Overall Experience 
Rating:
4.0

the only drawback for me was the rermote location. as a single woman it would not be somewhere i would want to go after hours. the staff were verry friendly, helpful and polite.

Cindy H.  |  Overall Experience 
Rating:
5.0

Amazing customer service..thankyou all so much ..I truly appreciate it

Terri B.  |  Overall Experience 
Rating:
5.0

I have been renting at your facility for some time now as well as renting vans from time to time. Kim and her staff are great to work with and you have a great team here, very dedicated. Thanks

TERRY J.  |  Overall Experience 
Rating:
2.0

The storage room walls were open . Customer can be much more better and polite. I was not really annoy how I was treated

sayed s.  |  Overall Experience 
Rating:
5.0

The people were amazingly good

Christof M.  |  Overall Experience 
Rating:
5.0

Very nice staff , professional and friendly.

ossama h.  |  Overall Experience 
Rating:
5.0

It is a wonderfully clean and helpful service. Thankyou

Nancy c.  |  Overall Experience 
Rating:
5.0

Well above average service, would not hesitate to use again.

craig a.  |  Overall Experience 
Rating:
5.0

Good job

Dominic L.  |  Overall Experience 
Rating:
4.0

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine H.  |  First Impressions 
Rating:
5.0

The staff in Oshawa and Ajax was very friendly and helpful. I will recommend UHaul to my family and friends

Carol D.  |  First Impressions 
Rating:
5.0

Will rent again in the future

Ron C.  |  Overall Experience 
Rating:
4.0

What was frustrating to me was the fact that I rented a trailer and combined it with the storage yet they never set up a payment plan for the storage. Annoying to say the least.

adrian t.  |  Overall Experience 
Rating:
5.0

The staff were always pleasant and helpful. Thanks again.

catherine v.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the cleanliness and climate control and also by the service and location. I would highly recommend this location for its climate control, cleanliness and location.

michael N.  |  Overall Experience 
Rating:
4.0

I have read some bad reviews but I found their service personable, helpful, and thorough. They ran out of dollys though to move the stuff to the lockers when getting close to closing time.

John r.  |  First Impressions 
Rating:
5.0

Everything is great can’t complain

Jules c.  |  Overall Experience 
Rating:
5.0

It was my first time getting a storage and they made it super easy to check in and use the space. They're very thorough and know what they're doing.

krishan n.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Christine H.  |  First Impressions 
Rating:
3.0

The UHaul system is a good one. Great prices and when it works, very easy. Although the staff were friendly and tried to be helpful, we had communication issues.

Tanya T.  |  Overall Experience 
Rating:
5.0

The staff was very polite and helpful to do business with wether it was for the storage or renting a vehicle, I would definitely do business again at this location if needed.

Matthew A.  |  Overall Experience 
Rating:
5.0

I was very pleased with the facility. The staff was very pleasant and helpful. Thank you

Marlene A.  |  Overall Experience 
Rating:
3.0

Staff not helpful at all. Had to call back so many times to get an answer and problem resolved even though I was told they call me. Never happened. Very Frustrating!

Valentina s.  |  Overall Experience 
Rating:
4.0

Great staff very helpful. Very good people to work with

ossama h.  |  First Impressions 
Rating:
5.0

My experience from my phone call to the storage unit here to make the arrangements for the storage unit I wanted for the size I needed. No issues with the staff perfect I didn't have to ask any ?'s TY

Chris R.  |  First Impressions 
Rating:
5.0

great

eric n.  |  First Impressions 
Rating:
5.0

Thank you for your last minute help with our storage requirements. It was a great help after the long drive from BC.

Marlene A.  |  First Impressions 
Rating:
4.0

Happy with price,location and service. Will use again if needed.

steve o.  |  Overall Experience 
Rating:
5.0

Using U-Haul was truly a refreshing experience. I would not hesitate to recommend the location at Ajax. A big shout out to the driver who freighted my U-Boxes around making my move less stressful.

Mr. s.  |  Overall Experience 
Rating:
5.0

Great customer service!

jacques k.  |  First Impressions 
Rating:
5.0

I would recommend this location to everyone. Professional staff and great service

marilyn w.  |  Overall Experience 
Rating:
5.0

They stuff were very helpful.

hashmad o.  |  First Impressions 
Rating:
5.0

As I have stated many times before, your manager, Kim, always treats her customers very well. Always makes me feel that I am a somebody, always totally prepared for me upon my arrival. Thanks fo Kim!

TERRY J.  |  Overall Experience 
Rating:
5.0

Kim was so friendly and helpful. She made the process so easy.

BECKY C.  |  First Impressions 
Rating:
5.0

Good service

Marisol N.  |  First Impressions 
Rating:
5.0

Excellent service. The staff are friendly knowledgeable and helpful. Will definitely rent from this location going forward

marilyn w.  |  First Impressions 
Rating:
5.0

Staff were friendly and helpful. My contact in Ajax who delivered and picked up our UHaul Container was a delight to work with. She’s a real gem. Keep her. Pay her whatever she wants.

albert c.  |  Overall Experience 
Rating:
2.0

I believe that my earlier email, stated my overall opinion. Please make a correction to my move out date. I moved out of the unit on Nov 30th. Thank you.

allan b.  |  Overall Experience 
Rating:
5.0

Great service

Kiosha E.  |  Overall Experience 
Rating:
2.0

I had to rent long tern was charged 2x for not paying on time for storage even though I made an effort to make payment. Check you tapes 4166027075.

Mazie S.  |  Overall Experience 
Rating:
4.0

The box arrived on scheduled date. The staff was very helpful.

iliana g.  |  Overall Experience 
Rating:
5.0

Great staff! Friendly and knowledgeable

IRENE S.  |  Reservation 
Rating:
5.0

Efficient and friendly

Lucille D.  |  Overall Experience 
Rating:
1.0

As per my conversation with customer service at uhaul, I wasn't impresses at all with the customer service. I walked into the facility, stood in cue as the ONLY customer. Website won't allow message.

allan b.  |  Reservation 
Rating:
1.0

No comment

Nassir H.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very helpful, transactions were seamless. Facility was immaculate, safe, well lit, easily accessible. Definitely recommend.

Renate M.  |  Overall Experience 
Rating:
4.0

Prices are too high i feel and the extra 10 to have 24 hour is rediculous. Should have prorated amounts if out 5 days after paying high storage fees. Very disappointing.

Susan N.  |  Overall Experience 
Rating:
5.0

In person and over the phone was excellent service, both places at station and at the Oshawa location and out of town call.😁

Audrey A.  |  Reservation 
Rating:
2.0

I was lead to believe that the hours would be better once renovations were done. Not! When I asked one day for an extra half hour to the unit i was told no they were closing and it would be $20.00

Laurie K.  |  Overall Experience 
Rating:
1.0

Bad experience with the staff.

Betty Grace N.  |  Overall Experience 
Rating:
3.0

good

waldemar t.  |  Overall Experience 
Rating:
5.0

The team in Montreal were fantastic and very helpful. And the team in Ajax were as well. All good reviews from me. I always use Uhaul as this is always my experience with them. Thanks!

Michelle W.  |  Reservation 
Rating:
5.0

Fast easy courteous customer service

VICKY I.  |  Reservation 
Rating:
5.0

This was my second time renting a storage container to accommodate our renovations. I found the staff pleasant and knowledgeable and very helpful. Needs were met and expectations exceeded. Thanks!

Tammy G.  |  Overall Experience 
Rating:
5.0

The service is great

gary m.  |  Overall Experience 
Rating:
2.0

I would not use this location ever again but the one in Oshawa in tauton Rd is amazing as well as the staff

Darrin g.  |  Overall Experience 
Rating:
5.0

The entire experience was awesome - booked online, no issues, had to extend a few hours, no problem, and even got free storage for a month! Everyone we dealt with was super also. Thx millions!

Renate M.  |  Reservation 
Rating:
5.0

Very helpful staff, quick check in.

Teri B.  |  Reservation 
Rating:
4.0

Final delivery delayed 6 days

zhong f.  |  Overall Experience 
Rating:
1.0

Head office in Arizona needs to take their heads out of their assessment. The cadanian staff was awesome

corey b.  |  Overall Experience 
Rating:
3.0

Everything was perfect, expect for the billing part. Was not charged propertly and they even charged me penalty fee when they made mistake.

huguette v.  |  Overall Experience 
Rating:
4.0

Accomidating us till we got the right size unit needed. Understanding of how tired I was and very patient. Thank you

Susan N.  |  Reservation 
Rating:
5.0

The Ajax facility is top notch (receiving). Gord MacMillians in Antigonish (originating) was great - his help was very welcome. Phone access via primary number is clumsy however people were nice.

Edward V.  |  Overall Experience 
Rating:
5.0

I was very impressed by the cleanliness of the units. The staff and the manager were amazing with answering questions and helping me out when I needed it.

Shawn M.  |  Overall Experience 
No reviews have been submitted for this location.

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