Customer Reviews for U-Haul Moving & Storage of Akron
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Akron
Mike K. on
The renting process was fast and easy and the people were very friendly.
Sarah M. on
I am sending a separate email to public relations, but I would not use U-Haul again, and will tell people I know that are moving not to use them. We were treated poorly at BOTH locations and am completely unhappy with the whole experience.
Peter C. on
Some staffs are excellent but most are not professional ,and incompetent. Need more training in service. Means that management is not doing their job.
Laryssa M. on
Always great service at this location. I love the new vans.
Dallas D. on
Service sucks don’t keep there promise over the phone will never rent from U-Haul again
Yvonne F. on
Find managers who care about the customer
Yvonne F. on
Be more considered. I rented two vehicles in one week and the one broke down on me and they had to come out and exchange the battery which was too little for the truck I had. The dispatcher I spoke with that night gave me a reference number to let them know that my vehicle was down and I guess to compensate me for that but of course the manger there was very rude and said that the problem was the dome light and it was cold outside so that would make the truck not start. Ok my thing is stop renting your trucks when it’s cold outside if that’s the case. So I asked to speak with someone over him and he was like they are going to tell you the same thing. I wasn’t happy at all it was cold outside and I had the truck loaded and ready to go and for him to act like that I will not rent from them again I would rather go to Penske where the people greet you with a smile and respect their customers.
GEORGE C. on
Every time we use U Haul at this location the people and their procedures change. Today they charged us more for gas although we only went 13 miles. We put $7.00 of gas into the vehicle and they charges us $6.00 more.The vehicle is never cleaned off and the back door is frequently frozen shut. Every employee there gives us a different story as to "company policy"
Lucille J. on
Customer was great. Always a pleasure to work with Uhaul when in need!
Edna C. on
Make sure equipment is available upon rental!
Roger W. on
keep the handicap and counter facility. it was a lifesaver for me to be able to sit down and complete the trailer order process
Mary F. on
The clerk did not have a clue as to what she was doing!!!! I am not even certain that I was charged correctly.
Sharon D. on
The gas gauge was incorrect. I tried to tell Jeremy and he smugly asked why we didn’t come back in and tell him. We explained they had some confusion with assigning a truck due to where it was located in the lot and with confusion we didn’t check until we drive away. I should have taken a picture for proof. A word to the wise....take pictures of all aspects of the vehicle as they will not even discuss with you the idea that they could possibly have mistaken. I believe the mileage was incorrect and the gas gauge was incorrect. The 19.95 truck cost me over $120 for 4 hours.
Michael G. on
Easy to drop off
Wallace B. on
No improvements come to mind. Staff was courteous and seemed to work well together. Watching them interact with each other in this fashion made the short wait slightly more enjoyable.
William M. on
Checkout was quick and easy. Staff was friendly. Much appreciated!
Deloris J. on
How do a person not use all the estimated miles and still get charged extra! I was forty under what I estimated, and was charged $46 extra dollars ??????
Todd B. on
This was an awful experience and I will not be renting again. First the online check in app is awful. It is slow, clunky and if you go back it resets and you have to start over. Second, I got the truck when it was just below 1/4 a tank. They rounded up and said they have it to me with a quarter of a tank and I did not notice. I drove the truck 20 miles and then was told to put gas in the truck or I would be penalized, using NO common sense that I just drove 20 MILES! All I was told, is it was in your paper work and I should have told them if it was below 1/4 of a tank. I had to put 3 gallons of gas in a truck I drove 20 miles. They were very rude and unprofessional about the entire process!!! I will not be back and will do my best to inform social media of this ridiculousness!
Tiffany F. on
Charging customers unnecessary cleaning fees and dropping the keys off before the return time.
nachicqua E. on
General manager needs more customer service skills he didn't show any compassion nor was he helpful at the 1507 Vernon Odom Blvd location in Akron oh
Debra B. on
Roof leaked soaking my couch (that is only 6 moths old). General manager Chris said it wasn’t there truck and to call safe move. He was very rude.
PAULA F. on
Everything went great. The people were very nice.
ADRIAN H. on
All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.
Alan J. on
nothing
JOSEPH W. on
Everything went smoothly. I appreciate the accommodations to the drop off locations.
Tracy P. on
Better communication and more clear direction from uhaul representative to customer. I got charged double due to representative not being clear and giving false info.
Toni J. on
N/A...
Terry B. on
Pleased with the personnel here. They were polite and helpful. The truck had some issues that I shared when I returned it after using it. Will come back if I need to rent more equipment.
sheryl F. on
At first I thought I had to return the truck to a different location when we brought it back. It was confusing. But the customer service was very good and so was the value.
Abby H. on
The associates that assisted us at pick up were gossiping loudly when we arrived and answered our questions rudely, as though we were a nuisance. The employee who checked us out at the end was friendly and efficient.
MARIAN H. on
IT WAS A PLEASE WORKING WITH MISS LAURIE.
dennis C. on
The truck was not clean I had ordered this six weeks in advance along with pads and appliance dolly when I got there the employees said they could not guarantee the pads or the appliance dolly this is ridiculous even though they were able to find me one
Anthony P. on
So Far Everything Is Very Good. So No Improvements Needed.
BONNIE T. on
I never had a problem there. I was always happy with the facility and staff. Good review.
Joann H. on
Great service, staff was wonderful!
Jessica W. on
The staff especially were wonderful. I'll likely only rent from this U-haul location.
BRITTANY C. on
Verify email addresses before bothering non-customers with your junk. I never rented from you.
Roslyn H. on
We were told about a switch that had to be turned off after we returned the truck so that it would consume less gas when empty. After we filled the truck up on return had to go back and put more gas in the truck. When I called customer service they said the young lady does not recall telling us this. If I wasn’t told this I would not know anything about it. I definitely will not be using haul again. Now they are saying it was only for when you tow something and that you have to manually turn it off. Poor customer service period. I recommend anyone to go else where to rent a truck!!
David B. on
I was going to use the 24/7 app but it did not work at all for me. When I logged in and began the process, the app did not register that I was at the Uhaul location even though I was standing inside the facility. Yes, my location was on on my phone. The saving grace was how great the cashier/agent was at the location - efficient and professional.
Jeanetta M. on
Wonderful customer service. The rep started the truck so it could be warming up while I finished the rental transaction. Nice touch.
audrey S. on
I came into the store, renting the 1st time and no one was anywhere in site for 10 min.
Patrick D. on
Staff was extremely helpful and made sure I had the right equipment for the job
Brent C. on
They were fast and friendly which was such a blessing after moving all that furniture!! Thank you.
TRACI S. on
The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.
GEORGE C. on
Excellent
ALYSSA S. on
Manager very rude and disrespectful. Would rent from uhaul again but not this location
william M. on
Where to begin, well let's see, you charged my credit card twice and can't get it back till Monday when the manager gets back from vacation and every one there acted like it was their first day on the job not trained very well especially the girl at the register, went back yesterday about the double charge,she called another store, I guess to talk to the manager there,it sounded like he didn't know what he was doing either,this issue needs to be taken care of now!! Not Monday,that's it for now
Sharon E. on
Keep up the good work
Cheryl K. on
Teach your employees how to inform customers of after hours drop off. They expect you to read everything on the signs in the store and charge you a 20.00 convenience fee if you drop off and don’t use your mobile phone to check it back in. That only convenience is for them to make 20 dollars off you. Don’t recommend them. Will use Penske from now on.
Doug S. on
Supposed to open at 7am but employees didn’t get there till 7:20am.
barbara D. on
Very friendly customer service clerk
Eric W. on
Before allowing customers to hire moving people through you, customers need to be informed of rules regarding money reimbursement. We hired for 3 hours. It only took 1 1/2. We were told that we will only be getting 30% of the overage back because we had given the payment code to the movers before requesting the overage back.
WILLIAM T. on
Tried doing pickup through the website. I expected to pick up the truck with minimal delay. After providing photos of my license and a headshot I waited about 20 minutes for approval. Finally had person at the counter handle the transaction. He did a good job. I won't do the website method again.
mark M. on
Truck was dirty, could hardly see out of windshield, brakes were bad, did not order dolly’s that were rolling around in the back, assistant manager Jeromy did not give me a dozen of protective covers I asked and paid for, I am a local realtor I will definitely not recommend this location or company to clients in the future, we have over 300 agents in our office and I will be sure to past this along.
Steven M. on
Would have preferred to pick up at original location that was selected extended the drive 60 miles more than anticipated which used up my allotted milage to get back to square one
Warren J. on
There was some plastic parts laying in the trailer. Not a problem, but can't say it was clean.
Matthew S. on
Having the appliance Dolley already in the truck. It was never given to me. Also, the employee was very lethargic. Almost like she didn’t want to be there.
John E. on
There are no changes need to take place everyone was very professional and helpful
Timothy S. on
if I would have been told I was going to be charged to return my item after hours, i would have waited till you were open. if i would have been told you can return the item on your phone and not be charged I would have done so.
BRUCE H. on
Fast, courteous service.
Mary F. on
When I showed up for my truck and appliance dolly, the dollies were all gone. They sent me to a nearby location For one and removed the $10 charge from my bill. This was great customer service.
Paul P. on
The entire process was quick and easy
Mindy M. on
Clean the inside of the windshield on the truck. It was very dirty.
doris F. on
Staff and Equipment were great ! Retuning the truck was not the online process would not pick up my location for the return. That’s was a nightmare location was on on my phone and it did not work for me. Spent 45 minutes chatting with representatives that were helpful. All this because I missed the store closing by 5 minutes.
CHRISTOPHER G. on
Lines can become long
DEBBIE E. on
Great place
CATHLEEN B. on
Friendly knowledgeable staff. Storage unit clean and temperature control was a plus
LINCEDA S. on
The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.
VICKI M. on
Horrible Customer Service and really no help from staff at all.
DIEDRE N. on
Great customer service experience. Thank you
CHRISTOPHER G. on
Need more service agents as it is a stressful time for all. Team did well considering circumstances
CHARLES K. on
During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.
KANDI S. on
Staff is always available to assist, very helpful and patient. Thank you!
Briana V. on
Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!
CHRISTINA F. on
Perfect in every way!!!
JACK M. on
So far so good
DUANE J. on
Great job very helpful uhaul team good customer service
SHANNON S. on
I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.
DAVID H. on
Great staff-excellent service-very customer focused!
John B. on
Clean and friendly.
Lois J. on
The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru
DAMON O. on
I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.
Keith R. on
Friendly and courtest staff!!!! Thank you!!!
VANZI W. on
No problems to report.
aNGELE W. on
Great customer service
VANETTA A. on
Not satisfied with the service and unprofessional management.
KATESHA M. on
I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small
CINDY C. on
Thank you you are the best u haul I have been with
BRANDON R. on
Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.