Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trucks have a lot of mileage so maybe investing in a couple newer trucks would help customers on gas usage if the truck's were newer. Thanks
I have sent an email detailing my horrible experience. The rude, disrespectful, and lazy workers were appalling. I have never been treated like that as a human being, much less a customer inside a business. There was one good employee. The two females were horrible. I'm hoping to get a reply to my email sent to 767028_GM@uhaul.com. Thank you.
My customer Service person was a awesome young lady very helful.
I rented a tow dolly to tow my truck the part that connects to the wheel was ripped and could have caused a very bad accident . You should not be renting out equipment that is not safe me and THE PASSENGER COULD HAVE LOST OUR LIVES DUE TO THIS !!!!
Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.
Nice personnel, trucks need cleaned inside ðŸ§
3 dash lights were on and low air in tires. Spelled like fumes the whole time while driving
Check tire pressures.
I had done an online and experienced problems finalizing pickup. I went in and the manager quickly got the pickup processed and we were on our way. Very helpful and friendly.
Nothing. Everyone at two locations in Akron were wonderful! Understanding, accommodating, took time to teach me about trailer hookups and answered all of my questions. They did not bat an eye when I needed to change my trailer pick up day and again to change the size of my second truck. Kind, helpful and much appreciated.
nothing
The easy check in process when the store is closed did not work properly. We were warned of that during our check out which means the facility was aware of it and has not fixed the error. It was very frustrating. We were also warned that the key drop process is sticky because the keys don't always fall down in the slot. We experience that and had to stick paper in there to knock the keys down further so that no one could steal the truck we returned.
No help at all not friendly wanted me to do most of the work. not professional.
Have appliance dollie available at the store not have to drive across town to pick up .95 cents per mile 15 miles out of route.
Windshield had not been cleaned. Covered with dead insects.
N/A
Personnel at my drop off location in Ohio we're not wearing masks as mandated by our local county authorities
The girls need lessons on customer service very ride and disrespectful
Everything
Better customer service and friendly counter help would help
The 2 women that were there at 9am where extremely helpful, very nice, and informative. I can't say enough nice things about them.
Had check in after hours and was unable to locate barcode to scan in. It's not located in an obvious position, no signage to indicate it's location, and website extremely vague on location as well. I called the following morning to advise the issues I experienced yet manager refused to refund after hour check-in fee. Used location multiple times. Though this particular experience was less than stellar, I would still recommend.
Your sales rep in the store who helped me was exceptional!! Give her a raise!!
Everything was ok except we didnt receive the dolly we requested and we had to leave our washer behind.
Although I made my reservation several weeks in advance, still some items I requested were not available at the location. Also, I have to say that, while your trucks may do the job, they are barely drivable, and lack any kind of amenity whatsoever. Worse, my own truck had a pervasive smell of gasoline or exhaust in the driver's cab the entire time. Also, the steering response was far from tight. And I think it has been a long time since that particular truck was washed.
Customer service young lady is a 10 she explain took time with me I have been a supervisor in the ,pass before I retired , And I would have wanted her on my Team!
I was in and out pretty quick. Never went inside. The woman who received the truck was very personable.
Just fine the way it is. Helpful, courteous, fast service. Thanks
Very rude customer service.
Thank you for opening on Labor Day.
All the staff were very helpful and understanding! Went above and beyond for great customer service
The use of the U-Haul app and onsite check in were so nice. I did all the pre use checks, walked inside and got my key and off I went. The return was just as easy
Strange drag race of some sort going on in adjacent parking lot so it was hard to hear and the attendant was obviously distracted. By the way, people had a mask around their necks but not in their faces. Glad I am done moving.
The vehicle I reserved, a pickup truck, was not available for over a week so I was put in a van. The customer service representative had a horrible attitude and when I showed him what I reserved he was rude and kept stating I get a van.
Rate an eleven on scale from one to ten it was fast and easy â€¼ï¸ The thing is I did not have man power all day so it took two days to move out. Place I had for 16 years‼ï¸
Nothing, the ladies that handled my rental and return were friendly, efficient, were well trained and made my rental experience easy. Thank you U-Haul. Louie Munoz
When I return the truck the girl had an attitude and was rude AF! , she said to me , "I'm waiting on u , I need to get in the truck" after just standing there staring at me ... it felt like like , uhauls policy is once u used the truck and are returning it's okay to be rude , because uhaul already got ur money, credit card no.
The staff at your location are great! When we dropped off the trailer the ladies helped back it in and even asked how my daughters' wedding went! Fantastic!!!
The rep, (I think her name was Tanisha) that helped us was very friendly & accommodating.
First off, I was told my Cadillac DTS would fit on this trailer. Upon pulling the vehicle onto the trailer, it damaged the front bumper of the car on the right side because of the lack of clearance. Brand new car, and now I have damage across it that I'm going to have to pay for myself, because I know Uhaul won't. I will never rent Uhaul again. And the Uhaul center employees in Akron were extremely rude, and all I was doing was dropping off the trailer. It was a Sunday, and the girls working obviously didn't want to be there. Never again, and I will recommend to ANYONE who is considering using Uhaul, to avoid at all costs.
looking around and seeing the employees, behind the counter, none were inviting or cheeerful. Some with an attitude The employee gave me the readout of the gas tank, which showed a quarter of a tank on paper and the computer just prints that as a default. I started the cargo van and the gas tank read E and the light was on, meaning EMPTY. I went back in and explained the van was on empty, The employee stated you won"t be charged the 14,99 for gas if you bring the vehicle back with a quarter or close to a quarter of tank back, So I explained that I have never had this absurd logic before, am to bring the Van back with more gas than what was in the van so I don"t get charged the 14,99, Very disappointed in the employee rational, Not just one employee.
N/a
Customer service was unfriended and had attitude, truck was not located where I was told had to find it and upon return the representative was sitting outside on the ground acting as of I bothered her by returning the truck and didn't give me a return receipt
Train your service workers to be more customer friendly. I walked into store not sure if Tasha greeted me. My first time rented a truck and I didn't know the process. After we did the transaction she left me standing at the register never told me I was complete never directed me to where the fleet was or my truck was located. She verbally gave me directive as if I knew where section G was in the parking lot.
The automated check in required me to go inside for the key. I stood in line for at least 15 minutes INSIDE. Maybe use lock boxes and send key codes via text for access.
Nothing
Tasha went above and beyond to help me check in. Call customer service and pleasant manner is very much appreciate it.
I used the gas chart to put the gas in It was on7/8 of tank you still charged me another 7 bucks because it wasn't on 7/8 so it said, but I disagree, would have driven it to put more in but that made no sense and I was very tired and it would have added more mileage. very displeased I believe the mileage is off because the car that was following us, the mileage was off by 8 miles. Will not be using uhaul again unless I just absolutely have to. The clerk that helped me when I arrived was more concerned with her play list than up loading my DL. I understand that work standards are lower theses days but it is annoying for people to be otherwise occupied when you are the guest. Personal Cars lined up to be cleaned out. Not happy with the experience at all.
Nothing. Every part of this was easy. Tasha was very helpful and went above and beyond to help me with my transaction.
The truck was not clean inside. The “check engine “ and “service TPM†lights were on, A/C did not work and rain leaked in around the door. Steering wheel was shaking at highway speeds. I paid $450 to rent this truck for a 4 hour drive!!! No more Uhaul for me!!!
Upgrade windshield wipers. It rained on my trip and the wipers smeared.
explain clearly return early procedure
The ABS light was on the entire time I ran the vehicle. More than likely, just a sensor issue as the van ran fine. Upon the return of the vehicle, the check engine light came on. I reported both issues to return agent but she seemed less than interested.
everyone was courteous and expedient
overall excellent experience. good people, efficient and friendly. truck was clean and ran well. all good.
My reservation was at 7:00am, and I was a little early. When the employee arrived, he opened the store, and did not waste time checking me in. He was very polite and helpful, as was the female who checked me in when I returned my truck later. Thank you very much to the both of you for making a difficult move easy!
Truck was parked too close to next truck and employee did not care to pull it out for me. He did after my disappointment. Second time dolly was not in truck as paid for. Employee went to get dolly then puts it behind a trailer out of view and I waited 10 mi utes before asking where is the dolly. She could have said something per good customer service like here's the dolly
The customer service is excellent! The box truck that I rented, however, needs to be put down. It was in horrible shape! The fuel gauge is broken, which almost led to me running out of gas on the expressway. That truck physically has seen its best days—great AC however.
Awesome
Young lady at front counter was very friendly and helpful, her demeanor was appreciated. Returning after hours was confusing. The bar code to scan as proof of location was tiny and difficult to locate. Was unsure whether truck was to remain under canopy or moved to a parking spot.
When I opened up the truck there were 5 large pieces of furniture left in the bed. I tried to call the stores location and could not get ahold of anybody. Also gas was left well below a quarter tank, and there was trash in the cab.
Truck was running like the manifold was loose. I drive trucks for a living and have rented from you all in the past. It was the worst running truck I had driven yet. It was sticky and dirty on the inside. Cigarette butts not even cleaned out. Just really nasty.
I currently am arguing with management to get a case resolved and I promise I will never use you guys again.
No tow dollies available anywhere in the Akron Ohio area.. Had to rent a tandem trailer.. Location and people were great, not having a simple tow dolly avail is a bit of a stretch.. ( information provided from your web experience and reservation information
Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..
On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.
The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020
Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with me
Mice dropping found on my storage!
When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go back
Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.
A pleasure to work alongside you!🥰
Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in there
All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.
IT WAS A PLEASE WORKING WITH MISS LAURIE.
I never had a problem there. I was always happy with the facility and staff. Good review.
The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.
Manager very rude and disrespectful. Would rent from uhaul again but not this location
Lines can become long
Great place
Friendly knowledgeable staff. Storage unit clean and temperature control was a plus
The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.
Horrible Customer Service and really no help from staff at all.
Great customer service experience. Thank you
Need more service agents as it is a stressful time for all. Team did well considering circumstances
During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.
Staff is always available to assist, very helpful and patient. Thank you!
Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!
Perfect in every way!!!
So far so good
Great job very helpful uhaul team good customer service
I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.
Great staff-excellent service-very customer focused!
Clean and friendly.
The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru
I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.
Friendly and courtest staff!!!! Thank you!!!
No problems to report.
Great customer service
Not satisfied with the service and unprofessional management.
I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small
Thank you you are the best u haul I have been with
Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.
