Customer Reviews for U-Haul Moving & Storage of Akron
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Akron
Matthew S. on
Having the appliance Dolley already in the truck. It was never given to me. Also, the employee was very lethargic. Almost like she didn’t want to be there.
John E. on
There are no changes need to take place everyone was very professional and helpful
Timothy S. on
if I would have been told I was going to be charged to return my item after hours, i would have waited till you were open. if i would have been told you can return the item on your phone and not be charged I would have done so.
BRUCE H. on
Fast, courteous service.
Mary F. on
When I showed up for my truck and appliance dolly, the dollies were all gone. They sent me to a nearby location For one and removed the $10 charge from my bill. This was great customer service.
Paul P. on
The entire process was quick and easy
Mindy M. on
Clean the inside of the windshield on the truck. It was very dirty.
doris F. on
Staff and Equipment were great ! Retuning the truck was not the online process would not pick up my location for the return. That’s was a nightmare location was on on my phone and it did not work for me. Spent 45 minutes chatting with representatives that were helpful. All this because I missed the store closing by 5 minutes.
Ed T. on
Over the top service.
Terri O. on
don't charge when someone goes just 1 mile over..silly. no ramp on 10' trucks. ?
Sridhar D. on
I had rented for one day, but was charged for 2 days. But finally it got adjusted without any issues. This could have been handled better.
carla V. on
The V Odom staff work's with every customer to give them the best prices & service possible! Chris & staff thank you! C. Valencia
Cy M. on
Clerks were very helpful and professional. This was my first time renting a trailer and it went much better than expected. I will not hesitate to use this location again when needed.
DeShon P. on
After having to go to numerous locations, because my reservation was not at the one, that I reserved it, I had to listen to this staff complain. They complained about there being numerous reservations on the truck, and that shouldn't be happening. The truck was brought back 6 hours early and with extra gas, and was charged $36 for gas, $20 for bringing it after hours, even though they were open when it was brought back, and it said on the form it wasn't brought back until 7am, when it was due a 10pm the night before. It was brought back at 5pm on the first night. But because we did not use the mobile app to check it back in, they didn't until the next day. And since we didn't have a picture showing the extra gas we were charged. We drove the truck 48 miles, we put $15 in the gas tank, and they said that it was low 9 more gallons. U-Haul is a money grab. And we will not use them again.
Melissa B. on
This location was a disaster. It was like it was all 3 employees first day.
William C. on
Place was a circus when I got there. Got there when it opened, said the internet was down so they had us waiting for a bit, not a big deal. They just pointed to the lot with 50 trucks and said your truck is in the middle somewhere. Got it finally after checking about 10 trucks and realized the gas was lower than when they gave it to me. Took a picture instead of going back in the line of 20 customers. Turned it back in with the same fuel they gave me and they basically yelled at me for not coming back in. Told me they were charging me for the difference and that I could call the manager if I wanted tomorrow. Its only $9 but it is crazy to think you would blame the customer and charge me.
Christine S. on
Make sure the trucks runs good
Charles T. on
Easy access but slow checkout unless do online
CHRISTOPHER G. on
Lines can become long
DEBBIE E. on
Great place
CATHLEEN B. on
Friendly knowledgeable staff. Storage unit clean and temperature control was a plus
LINCEDA S. on
The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.
VICKI M. on
Horrible Customer Service and really no help from staff at all.
DIEDRE N. on
Great customer service experience. Thank you
CHRISTOPHER G. on
Need more service agents as it is a stressful time for all. Team did well considering circumstances
CHARLES K. on
During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.
KANDI S. on
Staff is always available to assist, very helpful and patient. Thank you!
Briana V. on
Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!
CHRISTINA F. on
Perfect in every way!!!
JACK M. on
So far so good
DUANE J. on
Great job very helpful uhaul team good customer service
SHANNON S. on
I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.
DAVID H. on
Great staff-excellent service-very customer focused!
John B. on
Clean and friendly.
Lois J. on
The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ru
DAMON O. on
I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.
Keith R. on
Friendly and courtest staff!!!! Thank you!!!
VANZI W. on
No problems to report.
aNGELE W. on
Great customer service
VANETTA A. on
Not satisfied with the service and unprofessional management.
KATESHA M. on
I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too small
CINDY C. on
Thank you you are the best u haul I have been with
BRANDON R. on
Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.