Had reserved a 10 foot and found out I needed a 15 foot they hooked me up with no problem thanksEric S.
Customer Reviews for U-Haul Moving & Storage of Akron
Akron, OH 44320
(I-77 off exit 130)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady when I turned it in tried to say I went 800 miles when I went 80. Luckily I had taken all kinds of pictures and saved my receipt. I will never use uhaul again for this and many other reasons.Tammy Y.
Great service. Thanks!!Robert C.
Customer did not leave a comment.Jeffery M.
The employees at the location were great. Got me in and out very quickly. Also extremely friendly.Robert L.
Customer did not leave a comment.Michael S.
Trucks were parked so close together that this customer was uncomfortable pulling the the truck out of its parking spot. I contacted a U-Haul employee who moved the truck for me and I witnessed some truck to truck rubbing during that process.John B.
Nothing! Guys were great! And thank youCharles M.
Customer did not leave a comment.Mark K.
Tasha is absolutely the bestThomas B.
extensive selection. convenient location. ease of pickupMichael C.
There was a lot of dings on the truck that were not marked. The staff was friendly and helpful.Edward F.
Make sure lighting works in trailers,David P.
Customer did not leave a comment.luann S.
More staff would help. Staff is very helpful and courteous.Edward P.
Customer did not leave a comment.emil B.
Doing dropoff by digital internet, then scanning barcode was a waste of my time and disaster. Don't promote what you are not able to do.Kevin J.
Customer did not leave a comment.Sandra T.
Customer did not leave a comment.James L.
The truck smelled of paint and cigarettesbrett H.
Customer did not leave a comment.Ginger P.
Customer did not leave a comment.Karen B.
I was charged a cleaning fee and I swept and cleaned truck.Jahnai F.
They forgot to put my moving blankets in the truckKaren D.
Very professionalMICHAEL M.
I have used other Uhaul locations and received excellent customer service, from the time of arrival, having all equipment requested ready and return. The Vernon Odom location was the opposite. I had to go look for truck and the requested equipment was outside the building door. The general manager was not helpful nor did he even go over and beyond to make my visit pleasant.Anita S.
I started out with a 15 foot truck reservation completed via the website. After I completed my reservation it gave me the option to add on a utility trailer, I thought this is a great idea so I did. I changed all my plans to accommodate this new combination of equipment. Upon my arrival at the U-Haul location, I was informed that it is not possible to rent these two vehicles together, and I could only take the truck, or the trailer if I had my own pickup truck. I informed them that the website clearly gave me this option, and they told me it had been going on for 24 years and that's just the way it is. The best part is they showed no remorse, no apology, nothing. Terrible customer service and an awful experience. Uhaul really has to get it together.Michael P.
Customer did not leave a comment.Lenea D.
Having customer COME IN PRIOR to moving day to let You know(See)what size truck they may Need instead of guessing. Build Larger storages. $182./mo. for 10Ã—15 is REDICULOUSLY small for a two bdrm. move.Joseph T.
Customer did not leave a comment.Anthony T.
Because they never gave me my dolly. And when I went back to get it the girl was extraordinarily rude and claimed she didn't have any. However there was one sitting outside. I had to walk her out there and show her to be able to take the dolly that I had paid for with me. Also when we got the truck didn't notice at the time but when we were filling it up driver side wiper blade was completely broken and not usable we then had to call to get roadside assistance to come replace. The first person we spoke to was extraordinarily rude and wouldn't help I had to hang up and call back to get any other person to help usDestiny G.
Customer did not leave a comment.ann F.
Very rude and unpersonable. I still have not gotten my deposit. I will NEVER go to this location again if i ever use uhaul again it will NOT be this one. By far Worst experience with a equipment rental place ive ever had probably the worst experience with any business dealing with the public.stphanie H.
The web site kept failing and impossible to self check in. The employees were very busy and kept a great attitude and worked through the issue.James B.
Customer did not leave a comment.deborah E.
Customer did not leave a comment.Ernest B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.Anthony F.
Keep fuel tank filled Checked out 7/8 ? Only drove 80 miles Put 6 gallons of gas in vehicle Then cashed another $35 for gas Non negotionable at drop off Truck got 7 miles to gal?dennis C.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.erika H.
Customer did not leave a comment.Gena S.
Beautiful and fast serviceHENRY T.
Staff is amazing!Shannon F.
Customer service is terrible. I had to find my rental on the lot, was only told it was by the street. Another employee pulled out her nose ring for a customer and was playing with itMike L.
Could do better job on cleaning it and some dents and scratches not recorded on the appVELIMIR J.
Rented a 10ft box truck drove not even 5 minutes down the road then check engine light came on. Went back told them about it. Was told they were aware of the problem and said it was fine. Wasn't offered another truck since I brought up my concern. Not only was the check engine light the inside of the cab had a horrible smell (body oder) of a person who seemed like they washed themselves in months. Also the back of the truck smelled like someone was hauling car parts engine grease smell etc.Michael G.
Customer did not leave a comment.LUTZ S.
The app for pickup is very poor, constantly faulty and ended up in marking me for owing more gas in the truck than I left with. Overall an extremely frustrating and overpriced experience.Noah J.
Ladies that helped us were very helpful and nice.AMANDA H.
Customer did not leave a comment.jamie P.
Customer did not leave a comment.Bruce E.
people were great!!Jim G.
Customer did not leave a comment.Sadie M.
text me let me know how truck wasDEMETRIUS P.
VERY FRIENDLY STAFFSAMUEL S. | Overall Experience
Customer did not leave a comment.John E.
Good serviceJOSEPH H. | Overall Experience
Smooth rental and return.victoria P.
Customer did not leave a comment.Eyvette D.
Customer did not leave a comment.sue S.
Customer did not leave a comment.Lisa D.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.john R.
Customer did not leave a comment.MAURICE S.
Customer did not leave a comment.Carla A.
Your people were great, however the truck was disgustingly dirty and reeked of smoke (I am highly allergic to smoke). There were ashes in the cup holders and something spilled on the side of the center console. I didn't want to touch anything. I will not rent a U-Haul again, I will stay with Penske.Wendi W.
Customer service was great... Very friendly but the car hauler I rented was beat to death and the left turn signal didn't work and when I pointed it out I was told they would have to cancel the contract and start another one and it would take a while! I was on a deadline and the equipment should be tested and repaired before going out.Dean C.
Make your website user friendly. Could not open camera from web page. Downloading an app for a once in a 5 year event is absurd at best.Michael B.
Customer did not leave a comment.Sonya B.
Seemed like staffing was lean. They were nice and got things handled as best that they could. The young lady who helped me was knowledgeable on how to hook up the trailer, but was not strong enough to lift and secure. Lots of trucks waiting to be checked in and counter persons had to keep leaving counter to check in and out equipment. Needed a third visible person on dutyThomas P.
Tell the workers to pay attention to what the customer is saying, as in the time a rental is needed for....and when the customer says â€œI'm driving and will call you tomorrowâ€ 4 times, while talking over me. Then argue about the time allotted, trying to charge a â€œjump feeâ€. Very unprofessional and dangerous. I was driving through the WV turnpike at the time. One of the most dangerous stretches of interstate in the USA. Not to mention driving and talking on the phone is unlawful.Dave H.
Customer did not leave a comment.Joce M.
The only problem I had with my U-Haul experience is originally I reserved a U-Haul on Mina Road Which was 1 mile from my hotel and 2 miles from my event .Mina Road U-Haul called to let me know they did not have size truck and I would have to go to the v.Odom uhaul which was 10 miles away from my hotel and 12 miles from my event . So because Mina Road did not have my size truck available after I reserved it I ended up paying for 22 extra miles. In my opinion in situations like that I don't think the customer should be charge for the miles.Angela H.
Properly service the trucks. The steering system in this truck was so bad that it nearly caused a wreck. Fill the fuel tank before I arrive. Clean the truck properly, who wants to drive a dirty truck inside and out.Richard S.
Was told make sure tank was at a half after I signed papers went to leave truck had 1/8th tank of gas I also had to call roadside assistance because I locked key in truck the person who lied moment times didnt show up before parking closed for the night so when I re called this morning was told to would be 70 minutes until he showed wasnt 2 minutes later the guy called said he was at hotel I told him that we would be down mind you we stayed on the 12th floor and was to check out also once we get downstairs no assistant there so my husband walked over to parking garage meantime the assistant started being impatient rude and saying the he had other jobs to get to also kept saying he was at garage and he wasnt husband walked 3 flights of steps 3 separate times because the guy said he was there and he wasnt he had to no extra key not sure how he intended to help with no key this man should never ever be allowed to work for the public ever he wouldnt answer any questions we couldn't get tailgate to open so my husband asked how tech said I didnt come here for that and left who does that he made us 2 hours late turning truck back in caused alot of unnecessary drama for us we are older hubby has diabetes and heart disease he didnt need the stress caused by this rude pompous asscharles S.
People who worked there were very nice but the equipment was horrible. Stuff from last renter left in it. No dolly good thing I checked the back. Truck was smoking when I got 10 miles away. I'd have to rethink using this company again.Sheree S.
I tried to rent a rental truck they told me I couldn't because I owe $67 from 2019 are you serious.TOMMY K. | Overall Experience
Customer did not leave a comment.Halley E.
Customer did not leave a comment.Sotery Z.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Brent B.
The employee when I picked up was good he hooked up the trailer . On returning the trailer the young girl never got out of the chair which she sat in like it was a recliner when I said I was returning all she said is do you have it backed in unhooked . I guess she is a body on the job.Otmer E.
They customer service at the checkout was horrible. Very bad customer service. Otherwise phone representative and equipment was good.gregory J.
THE ROLLING ACRES LOCATION IS VERY KNOWLEDGABLE AND THEIR CUSTOMER SERVICE IS BAR NONE. KEEP UP THE GREAT WORK!RICHARD L.
Customer did not leave a comment.Dave H.
I did an online reservation and they told me that I had not reserved and moving blankets but I know I did. They had none when I ask for some. The truck was in such bad body shape. I worked for UHaul years ago and are trucks would never had looked this bad. It is very apparent that UHaul dose not take pride it what the equipment looks like.ERIC H.
Customer did not leave a comment.GLADYS L. | First Impressions
Customer did not leave a comment.TED W.
Everything was goodTRACY H.
Customer did not leave a comment.EDITH G. | First Impressions
Customer did not leave a comment.KARI P.
Very nice people very fast processSHAYLA B.
Customer did not leave a comment.TAISHAY A. | Overall Experience
It was a great experience no problems at all.PRIEST G. | Overall Experience
Staff was great and I was on my way in no timephilip M.
Customer did not leave a comment.marilyn C.
Customer did not leave a comment.GIACOMO S.
Customer did not leave a comment.VERONICA P.
I just gotta say always been happy with every part of the process every time. Also the red haired and the purple haired girl from the Carolinas are drop dead gorgeous they both need raises definitely the reason I won't go to any other location just being honest!!!!!BRENT B.
Cruise control in trucksBRYAN L.
Returned Truck still haven't received a receipt even though they said it was sent when returned. Called there several times no answer. Rent with U-haul multiple times a year will Never use this location again!!!MICHAEL S.
Great service !!ALLAN S.
Customer did not leave a comment.SANDRA S.
Customer Service is outstanding. Keep up the good work.RICHARD L.
Never felt unsafe until the gate was broken and it was not fixed Right away. Really felt unsecured.DOROTHY J. | Overall Experience
It’s two ladies that’s very helpful thereMONICA J. | Overall Experience
PLOW THE SNOW!!!!!!!!!!!!!!!!!! HOW ARE WE SUPPOSED TO GET TO OUR UNIT????????????? YOUR MARKETING MANAGER TOLD THE STAFF TO NOT PLOW THE SNOW!!!!!!!!!!!!!! DO MARKETING! DONT MAKE FACILITY MANAGEMENT DECIONS!!!! I FELT SORRY FOR YOUR STAFF. CUSTOMERS WERE VERY LEGITIMATELY IRATE!!! IT'S YOUR BUSINESS MODEL - PROVIDE A GARAGE, AN ACCESS STREET, AND A SECURITY FENCE AND WE'RE HAPPY. BUT IF YOU CAN'T ACCESS THE ACCESS STREET... HELLO! WE FOUND SOMEWHERE ELSE TO TAKE OUR BUSINESS.ALEZA B. | Overall Experience
Couldn't get to storage unit because the company wouldn't plow the snow in the lanes in front of them!!!!!!!!!!!!!!! Horrible!!!!!!!!!!!!ALEZA B. | First Impressions
Everything was good except gor your gate for the storagebunitsbwasnnotnworking and I couldn't get out the storage area after making sure my unit was cleaned out at checkout.JOHN S. | Overall Experience
Customer did not leave a comment.AMOS C. | First Impressions
Customer did not leave a comment.TINA C. | Overall Experience
Customer did not leave a comment.ANTHONY B. | Overall Experience
Customer did not leave a comment.KELLY R. | Online Move In
I was happy with my experience with UHaul storage. I am in a position that I do need to cut back on my expenses so my storage unit was one area where I cut back on. I would be willing to do business with U-Haul in the future if the need arises.MARGARET B. | Overall Experience
Sales person was excellantGARY F. | First Impressions
Thank you for your assistance.TALECHER L. | Overall Experience
Very friendly staffRACHELLE R. | Overall Experience
Still a little higher then other’s on rentDON L. | Overall Experience
Customer did not leave a comment.LISA A. | Overall Experience
Customer did not leave a comment.ANGELA P. | Overall Experience
The young lady that assisted me was outstanding. She actually took time to show us the units before we decided which one to rent.THERESA W. | First Impressions
I really enjoyed the staff that worked on September 24th & 25th. Great personality, customer conversation, helpful in every aspect and good mood, ALWAYS SMILING. GREAT EMPLOYEESCOLLEEN P. | Overall Experience
If needed would use this service again…..ANTHONY B. | First Impressions
Customer did not leave a comment.TERRENCE M. | Overall Experience
Customer did not leave a comment.HUMBERTO B. | Overall Experience
Customer did not leave a comment.DENAE T. | First Impressions
Truck was dirty when picked up, seat had a tear, dusty & looked like sticky stuff on dashboardLISA F. | First Impressions
Customer did not leave a comment.LAWRENCE W. | Overall Experience
Customer did not leave a comment.ANN P. | Online Move In
Customer did not leave a comment.MICHAEL D P. | Overall Experience
Customer did not leave a comment.TALECHER L. | Overall Experience
Customer did not leave a comment.DEBRA N. | Overall Experience
Customer did not leave a comment.LAURA A. | Overall Experience
Yes sir keep it up I was in and out love itSILAS J. | First Impressions
Regarding question.... #4 Many staff was friendly and helpful that I encountered over the past year of renting my storage, but I have run into just two that were pretty rude. #6 I wouldn't recommend it for two reasons...first, I felt that the cost was high. Also, it would have been extremely nice if there were dumpsters available to put trash in (possibly even just a recycle pile for boxes/cardboard, papers, etc.) especially since I felt that the monthly cost was high and it would be a reasonable service to provide.MONICA R. | Overall Experience
Customer did not leave a comment.TAYLOR D. | Online Move In
Customer did not leave a comment.TALECHER L. | First Impressions
My only complaint is : the young guy (with glasses) need NOT to work the customer service counter or have NO CUSTOMER CONTACT. NO EXCUSES EXCEPTED. CHRIS Run the camera for yourself to see his whole demeanor and attitude. I was told there were moving carts for assistance to help with transporting items to inside units WHERE?? I need to unload more into my unit. Plz let me know where. Chris everything else was great!!!COLLEEN P. | First Impressions
Customer did not leave a comment.MICHAEL D P. | First Impressions
Customer did not leave a comment.SARAH S. | First Impressions
Eileen was very helpful in helping make a decision on my storage unit she took me to each size. Great employees, great experienceDORETHA D. | First Impressions
Customer did not leave a comment.DEIDRA W. | Overall Experience
Customer did not leave a comment.DAWN S. | First Impressions
Over the past few months, I’ve not only rented storage space but trucks and vans. I felt like I should have purchased some stock. Everyone was super helpful and extremely kind! Absolutely the best customer service & Uhaul facility in town!!ANGELA B. | Overall Experience
Thank you!STEFANIE K. | Overall Experience
Most of the experience was fine. Your survey fails to ask 1 important question. Price. I moved because I found a same size unit with all of the above for under 100/mo. Half your price.STEVE P. | Overall Experience
I don’t not like that you guys don’t prorate. It’s sicking to spend 80+ dollars on a full month rent and didn’t need it. It was also a inconvenience that my keys where stolen and that I had to spend additional money for a lock I was MADE to get. Poor service as a whole. I would not recommend you guys to no oneNICOLE C. | Overall Experience
The manager is very customer service oriented.TIFFANY L. | Overall Experience
My moving experience was less than error free but this Uhaul facility and Team made my experience stress free and were so accommodating. Great Place!! Great People!RACHAEL H. | First Impressions
I had trouble with the 24 hour access.STEPHANIE P. | Overall Experience
Customer did not leave a comment.CEPHAS H. | Overall Experience
Key card did not work call several time about card spoke with manger did not get any results. Finally 2 days before I move out was given a card that worked . There was a nest int the storage complained about that nothing was done. I had a hard time getting into my staorage the lock was bent just one problem after another. I called main office no one seem to care. I just found another place to store my stuff., better and cheaper.JANICE F. | Overall Experience
All the staff were very helpful and understanding! Went above and beyond for great customer serviceKENYA E. | Overall Experience
Customer did not leave a comment.STEFANIE K. | First Impressions
Customer did not leave a comment.ERICKA W. | Overall Experience
Customer did not leave a comment.RUTH ANN N. | First Impressions
Everything was good besides they never gave me a key card until my 3 rd time not being able to get in my unit ..QUESETTA B. | Online Move In
On a trip to storage noticed mouse droppings. I mentioned it to staff who put some poison in. When I went and removed all belongings a short time later there was mouse droppings in everything. Apparently what they use for rodent control doesn’t work very well.LINDA V. | Overall Experience
Customer did not leave a comment.ANGELA H. | Overall Experience
The employees would leave the inside of the store while they had a line to the door and no one was servicing the customers. One employee answered her personal phone in the middle of helping a customer after the customer waited in line for almost an hour. I had a reservation for 1:00 I did not leave the facility until 3:40. The employees were arguing with eachother in front of the full line of customers also there was no manger on the shift. All 3 employees abandon the inside of the store multiple times. This occurred on May 30,2020RHIANE E. | First Impressions
Horrible experience while this covid-19 took over I tried to explain that to them I lost my job they did not work with me I was so dissatisfied I even paid the $500 and the store manager would not work with meMARVANTOINETTE G. | Overall Experience
Mice dropping found on my storage!GWEN S. | First Impressions
Customer did not leave a comment.MARK Z. | Overall Experience
Customer did not leave a comment.BARCLAY N. | First Impressions
When I was provided my card access to the gate it did not work, and still does not work. The attendant had to let me in and out. I will get this resolved when I go backROBERT M. | First Impressions
Customer did not leave a comment.SCOTT K. | Overall Experience
Other then climate control or indoor units, the only think that would help is light in unit to look for items if need things after dark. Over all very nice unit and I'm sure one of the indoor/lit units may be my next choise.JANET M. | Overall Experience
A pleasure to work alongside you!🥰MARIAN H. | Overall Experience
Customer did not leave a comment.JACKSON S. | Overall Experience
Only issue was the mice and 2 years worth of there poop but I should have put lots of traps in thereCURLEY W. | Overall Experience
All my items was heavily covered in rodent droppings and urine. All my clothing, family photos, furniture, and child's things are ruined and needs to be thrown away.ADRIAN H. | Overall Experience
IT WAS A PLEASE WORKING WITH MISS LAURIE.MARIAN H. | First Impressions
I never had a problem there. I was always happy with the facility and staff. Good review.BONNIE T. | Overall Experience
The workers at this location are liars and thieves. The management teams supports this culture. I will never patronize U-Haul again.TRACI S. | Overall Experience
Manager very rude and disrespectful. Would rent from uhaul again but not this locationALYSSA S. | Overall Experience
Lines can become longCHRISTOPHER G. | Overall Experience
Great placeDEBBIE E. | Overall Experience
Friendly knowledgeable staff. Storage unit clean and temperature control was a plusCATHLEEN B. | Overall Experience
The staff at this facility is the best, polite, knowledgeable, efficient. I cannot say enough good things about them. Give them all raises/promotions/bonuses.LINCEDA S. | First Impressions
Horrible Customer Service and really no help from staff at all.VICKI M. | Overall Experience
Great customer service experience. Thank youDIEDRE N. | Overall Experience
Need more service agents as it is a stressful time for all. Team did well considering circumstancesCHRISTOPHER G. | First Impressions
During the short period of time that I rented from Uhaul, it was absolutely amazing and convenient. Staff were always accommodating, and I will definitely recommend them for storage services.CHARLES K. | Overall Experience
Staff is always available to assist, very helpful and patient. Thank you!KANDI S. | Overall Experience
Couldn't have had a better experience at this location. Used for storage and returning a van. Everything was quick, professional, and overall wonderful customer service. Would definitely use again!Briana V. | First Impressions
Perfect in every way!!!CHRISTINA F. | Overall Experience
So far so goodJACK M. | First Impressions
Great job very helpful uhaul team good customer serviceDUANE J. | First Impressions
I moved out of my storage unit 20 days early after paying for rent and I was told that U-haul does not pro rate the unit and offer a refund for the unused time. I will not be returning as a customer.x o. | Overall Experience
Great staff-excellent service-very customer focused!DAVID H. | Overall Experience
Clean and friendly.John B. | Reservation
The services was horrible i reserved a unit 3 weeks in advance. Day of I was told that the size i reserved was not available. Although i showed confirmation number for my reservation. The staff was ruLois J. | Reservation
I was very happy with my storage unit. The facility was safe and secure, and anytime I had a problem the staff took care of it immediately. I would most definitely comeback.DAMON O. | Overall Experience
Friendly and courtest staff!!!! Thank you!!!Keith R. | Reservation
No problems to report.VANZI W. | Overall Experience
Great customer serviceaNGELE W. | Reservation
Not satisfied with the service and unprofessional management.VANETTA A. | Overall Experience
I had made reservations when I got to the location they had no records of my reservation and had no units available then I was sent to a different location where the unit was too smallKATESHA M. | Reservation
Thank you you are the best u haul I have been withCINDY C. | Overall Experience
Website says access till 10 pm on Sunday. Access is only until 5. Cost me $200 appliance sale. When I mentioned to the girl how the incorrect info was on the website, she said " I don't run the site.BRANDON R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!