Customer Reviews for U-Haul Moving & Storage of Alafaya

Rating:

5.0

Walked in, passed off the keys, walked out. Perfect transaction!

Rating:

5.0

todo muy bien buena atención

Rating:

5.0

staff very friendly and efficient

Rating:

5.0

The move in was great, they were efficient, friendly and helpful! Thank you for another excellent experience.

Rating:

4.0

On drop off chubby white guy definitely a Florida cracker was skillful and not afraid of extra work to get me checked back in in a timely manner. I will be returning to offer him a job.

Rating:

5.0

Everyone was so kind, friendly and helpful. We made an online reservation at a different location, one that was closer to my home and once we wee to drive away my husband noticed the trailer had a flat time. Since it was the only one of that size they had, they located another trailer for us across town at a different location but allowed us to return it back to the original location without any extra charge as a convenience to us. Both locations were great! Very clean and the staff was amazing!

Rating:

5.0

Front desk ladies were great! Parking is bad since it's not on site if you have to leave your car.

Rating:

5.0

Your customer service rep was awesome. I had to push back my pick time for the vehicle. It was almost closing time but she took the time to go over my options in prices whether to rent a van or moving truck. The whole team were friendly. You guys made this super easy. Thank you Sonya

Rating:

1.0

better

Rating:

5.0

Great employees and they take the extra step to make customers come back to them.

Rating:

3.0

They could have Pulled the truck to the front of the building. The dolly was not working.

Rating:

5.0

Great, clean location where the standard is very friendly and helpful. Highly recommend this location

Rating:

5.0

Everything went great. Donna was extremely professional and courteous. I caught her outside when I returned the truck and she was folding those itchy, full of lint blankets in the heat while sweating. She's a hard worker. - David Uglialoro / Orlando FL

Rating:

5.0

All good.

Rating:

5.0

Truck was clean and ready at pick up time and we returned it quickly and easily. Great location to rent from and very organized.

Rating:

2.0

Trailer they gave me had a busted tail light, and they didn't have any with functioning tail lights. The younger representatives did not do a good job of helping, very lackadaisical and careless attitude. It turns out that the trailer dolly is NOT compatible with any Mazda Vehicles from 2019 and newer due to the EPB; even though the UHaul website said it was compatible. After noticing that the trailer wasn't compatible, the younger representatives that were helping me gave up and clocked out of work... This left me scratching my head for 30 minutes calling my Mazda Service department in the Uhaul parking lot to see if there was a way to get the Trailer Dolly to work. A Mazda representative eventually said it is definitely not compatible, and that I needed a flat bed trailer. Of course Uhaul didn't have any flat bed trailers available... So now I was going to have to find a friend who was available to drive my car down to Miami while I drove the Uhaul, or else I would be in the hole for the other fees they can tack on for bringing back the Uhaul truck late. Thank G-d one of the Uhaul representatives, a man with long hair who was closing the Uhaul location for the day, saw my situation and helped me return the trailer for a refund. That one Uhaul Representative deserves a raise because he stayed an extra half hour to an hour helping me out.

Rating:

5.0

Online process was perfect.

Rating:

5.0

Great staff, clean & organized environment, clean and well maintained equipment. Will continue to do business with this location

Rating:

5.0

Excellent customer service, it was really fast love all the rental experience

Rating:

5.0

excellent experience. The only issue I had was when I went to refill the gas, I used the exact amount the sheet suggested I add for the 22 miles I traveled which was 1.2 gallons. I had to put in 2.5 gallons to get the needle to move to the same place. when I put in 1.5 gallons originally, the needle on the gauge didn't move at all. Not a big deal but just check before you return the vehicle after refueling.

Rating:

5.0

love them

Rating:

3.0

I just dropped off the truck. There was no indication of where to drop off after hours and people were just dropping off wherever

Rating:

5.0

I've interacted with the staff at this location twice and they've always been great, just good people and helpful, very professional. The online return using the U-Haul mobile website didn't work well again either, compared to previous times I've used it. In the past it took me through a workflow to take pictures of the whole vehicle, the gauges, the interior, confirm the fuel level, etc. This time when returning the vehicle it simply wanted to capture the location where I was displayed a list of things for me to double check, but that was it. No pictures, no buttons or links to tap. It made me a bit nervous about leaving it there, even though there was a keydrop box and I had returned to that location in the past. Correct these inconsistencies in the online mobile website checkout & return process and you'll have a solid base of fans, not just customers.

Rating:

3.0

I returned the Truck with 3/4 tank as it was when I got it. The Uhaul store said it was low by 2 gallons and charged me $11.00 extra on my bill. This is BS. I knew I should have taken a photo of the gas tank gauge. Then when I was returning my truck and trailer the Uhaul website made it impossible to upload my location due to an "ERROR" and/or to take a picture of the store bar code. Then I tried to call Uhaul at 1230 midnight to help fix this all I got was a recording telling me I have a 56 minute wait. All this is BS. Then Uhaul charges me $20 for returning the equipment without checking in... F**K yo !! I will not be using Uhaul ever again. I have been renting transports from Uhaul about 10 times a year for over 10 years. This new system is BS. Time I buy my own transport or go to Penske or Budget for my rentals. Uhaul...you suck! your customer service is very poor.

Rating:

3.0

The dropoff experience was tough. There was not adequate space or planning for me to drop off the truck after business hours. While some of the issue had to do with how other Uhaul customers parked and the size of the lot can't be changed, the dropoff experience could have been better if there is more instruction and/or oversight on where people park when they return trucks. One side of the lot and it's entrance was entirely blocked by other trucks that had been returned earlier than me.

Rating:

5.0

Drop off was simple

Rating:

2.0

Drop off was a nightmare. Both ends of the lot blocked by other trucks and vans, any cars left overnight were blocked in by said vehicles. Had to drive over the curb to get my car off the lot after drop off.

Rating:

5.0

Great customer service. Everyone so friendly in this office.

Rating:

5.0

None

Rating:

5.0

Everything was good 👍

Rating:

5.0

Everything was outstanding

Rating:

5.0

No

Rating:

5.0

I've used this location since 1987 ! I'm happy doing My Rentals at that location.

Rating:

5.0

Great experience!

Rating:

5.0

Excellent

Rating:

4.0

The only issue I had was with dropping off after hours everyone else had parked so bad the only place I could get into I park was right by the road which uhual requested I not do. Unfortunately there was little option in the matter

Rating:

1.0

Gives you a truck with a check engine light

Rating:

4.0

I ordered a mattress cover along with the rental, but didn't receive it, or I wasn't told where it was. Maybe someone forgot. I only remembered after I was already moving things.

Rating:

5.0

Very friendly and helpful staff. Keep up the good work.

Rating:

3.0

Be sure the vehicle is cleaned for the next customer. I rented a cargo Van and the back had a bunch of sand/dirt/grass in it. It also smelled bad.

Rating:

5.0

Great experience

Rating:

5.0

Great staff at this location as well. The tech that greeted me in the drop-off area chatted with me and reviewed the check-in process, checked the fuel, etc. He was very helpful and friendly. Great staff at this location as well.

Rating:

5.0

Nice staff

Rating:

5.0

The employees working here are top notch. Friendly and helpful. Highly recommend this location for storage needs.

Rating:

5.0

Many thanks Mt. Khan and I really appreciate your hospitality and business.

Rating:

5.0

Excellent business and employees cover all criteria and escort customer to storage rent also offer luck, tapping, and equipment to transport furniture to storage which is the best help to me. Thank you. Nelly D. Medina

Rating:

5.0

Great service

Rating:

5.0

Tamir was very helpful and went above and beyond to make sure my storage and uhaul truck rental went as smooth as possible. There are so many stressors that come along with moving so to have great customer service was extremely helpful.

Rating:

1.0

Garbage never use again worst ever I don't care

Rating:

5.0

I've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L

Rating:

3.0

I rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit

Rating:

5.0

Staff was courteous and very helpful. My only complaint is that for three days at the end of my rental four September they would not prorate the three days or even a week and charge me a full months storage when I really didn’t need it even after I rented a truck.

Rating:

5.0

Mr Chestnut was excellent!

Rating:

5.0

Rachel was very helpful

Rating:

5.0

Rachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel

Rating:

5.0

Ms Douglas excellent employee, she made our experience with u haul happy

Rating:

5.0

Only downside is that Uhaul trucks would block entry to door.

Rating:

5.0

The staff is professional and courteous. The facility is clean and we'll maintained. I would definitely recommend this location to everyone.

Rating:

5.0

Experience was very nice, all the representatives were kind and courteous and ready to help.

Rating:

1.0

Storage site has animal problem, racoons size scat found all over my belongings. Half the time I had to go to office in order to get to my unit due to code errors. One time a payment was never ran, even though I had autopay, wanted to charge me a late fee. Always chaotic and hectic in the office. Had a left hand doesn't know what the right hand is doing feel. Obvious high turnover at this location. Will not use u-haul again for storage.

Rating:

4.0

I would have rate the storage with 5 stars if the roll down gate had been operating properly since the begining.

Rating:

5.0

Great customer service!

Rating:

5.0

BRIT IS ALWAYS AWESOME!! She's a Great Leader, give her a Rai$e!! :)

Rating:

5.0

The personal was amazing!! I’m so happy with the service. Only God know all the huddles that came across the path but you guys where able to make this relocation happen for me!! I’m so grateful for this company from the beginning. From the personal in Green Bay WI to the personal of the Orlando Alafaya store!! You guys are amazing!! Thank you so much !!

Rating:

5.0

Staff was excellent... I really appreciate everything they did to make my relocation process a smooth and easy process. JRodriguez

Rating:

5.0

The staff was very nice and helpful. Easy pickup and drop off. I should had come here 2 years ago. Thanks for everything.

Rating:

3.0

I did not get my refund for the month of October. I had checked out before the end of September and I still got charged for the month of October. I had called the customer service number they had put into the system to get my refund and I never did. Also, I never go a phone call back about it! Someone needs to fix this.

Rating:

1.0

No entiendo, si yo saque mis pertenencias el 09/04/2020 por que extrageron dinero de mi cuenta September 16/2020 y ademas me envian un email diciendo que el proximo pago sera el 10/16/2020, yo me puse en contacto con mi banco, espero que regresen el dinero a mi cuenta, nadie responde el telefono en sus oficinas, mi numero es el 702 408 7222 para que me den una explicacion, o saber si tengo que hacer un reclamo formal, att Leonel Castillo.

Rating:

3.0

The only Issue I had was being charged after I had sent in my move out pictures and information online and then the process wasn’t finished on uhaul end. Sending me and my mom notices That I still owed money after I moved out

Rating:

1.0

The entirety of the property is too small and unsafe for customers in every way possible. Trucks and vehicles are double parked, there is no space for turn around, and no space for parking in general. No assistance was provided in accessing my unit and dollys were not offered for use. This is the worst experience I’ve ever encountered at any storage facility.

Rating:

5.0

Great workers, very efficient!

Rating:

5.0

Joshua was very helpful. Great location!

Rating:

5.0

keep up the excellent customer service.

Rating:

5.0

The 2 associates at the front desk were friendly and quick in their service!....very clean facility...not a single bug or roach when I emptied my unit!

Rating:

5.0

Thank you guys for all that you’re doing in such a crazy time! The two guys who helped me did an amazing job doing so even while following the inconvenient guidelines.

Rating:

5.0

Great Thank yoy

Rating:

1.0

My unit was always blocked by a uhaul truck. I don’t have access to my unit. I called and filed a complaint with no call back from the manager.

Rating:

3.0

The storage facility itself was great, it was clean and secure. The office staff on the other hand needs some retraining in customer service. The manager down to the one or two front desk employees.

Rating:

5.0

5 years of use and everything was perfect!

Rating:

3.0

I went 3 times from the 1st time i rented the unit and all 3 time i had to go insidebso they can move some trucks that were blocking my access to my storage unit.. very disappointed.

Rating:

5.0

Brit was fantastic she answered all my questions and took care of my truck and storage locker

Rating:

4.0

Thank you

Rating:

5.0

Good natured staff. Genuinely concerned about customers, willing to go the extra mile to help customers achieve their goals

Rating:

1.0

The general manager was overbearing and downright dictatorial in the way he runs the facility. It reflects very poorly giving the fact that I have always been treated with respect in other loca

Rating:

5.0

Manager Josh was very accommodating and helpful. I would recommend this location because of their attention to customer needs and flexibility.

Rating:

5.0

This place is by far the best for customer service! Everyone is so helpful and courteous! Rented a truck and storage unit and everything went fast and easy!

Rating:

4.0

There were times I needed to have access to my unit outside of posted hours.

Rating:

5.0

Very helpful and accommodating staff.

Rating:

1.0

Store manager Ms. Omega was so unprofessional. I hate to say so, but she definitely needs to have a refresher course on customer service and wake up call that she don't own U-haul, but works for Uhaul

Rating:

5.0

Great service.

Rating:

5.0

Checking in and checking out was great. The staff was really helpful and courteous, especially Omega. The only downside to this location is the door, which has two different swipe pads on either side.

Rating:

5.0

Although they had given away my booked storage unit, they instead upgraded me at no change to a larger unit (thankfully still airconditioned). The employees were super nice and helpful.

Rating:

1.0

Worst experience ever! Very unlikely to use uhaul again

Rating:

5.0

Excellent experience!! Had my storage unit for about 3 years and never had a problem. Thank you!

Rating:

5.0

Todo muy conforme