Customer Reviews for U-Haul Moving & Storage of Albany-Menands

259 reviews

125 Broadway   Menands, NY 12204

(518) 462-2357

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(518) 462-2357

125 Broadway
Menands, NY 12204

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You guys are doing just fine 😁

JR B. 
Rating:
5.0

Girls at the counter are great and helpful, guys are too!

Oleg C. 
Rating:
5.0

Customer did not leave a comment.

MARIBEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Wayne V. 
Rating:
1.0

My experience at this location was very worst I have ever experienced. I am filling a complain with the NYSTATE Attorney General office and NYSTATE human rights office from my experience at this location. I can be reached at 518 491-0028

Hendy B. 
Rating:
5.0

Customer did not leave a comment.

JAMESE F. 
Rating:
5.0

The gentleman that assisted me was very nice and courteous. Great service!

Kokese B. 
Rating:
5.0

I have and will always trust this location. Always clean 🧼 and well lighted all though out the the facility. Thank You for keeping my things safe and sound 👍🏼

JR B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Just like the location where we picked up the vehicle, the drop off location was clean, conveniently located, and customer service friendly. The entire experience from our pickup in Lowell, MA to Albany, NY was stress free and smooth sailing.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Very quick transaction, great workers!

Jody H. 
Rating:
5.0

Free day rental, every 4th time.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Felt my belongings were safe and secure. Assistance from office was amazing.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oleg C. 
Rating:
3.0

If you look it up, the IRS mileage rate is 62.5. Why was I charged on my receipt 1.09 per mile? You have over priced the mileage rate on your vehicles.. I would like a refund on that.

Kenya C. 
Rating:
5.0

Great customer services beast U Haul in the area.

Luis M. 
Rating:
4.0

Also very efficient and helpful on the return side. Inspected the trailer, unhooked it , and had me laughing my way in minutes.

Anthony F. 
Rating:
5.0

Everyone we dealt with was great and helpful. Thank you

Sadru K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRISTIANE T. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
4.0

Customer did not leave a comment.

THOMASCARL H. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Saxton C. 
Rating:
5.0

I just had bad customer service experiences with the same guy the times I spoke with him since he was rude, didn't know how to use the computer, etc. But in general, excellent service.

ALFRED F.  |  Overall Experience 
Rating:
5.0

It would be unfair to look for something to be perfect.

benjamin n.  |  First Impressions 
Rating:
2.0

My experience picking up was confusing. I never received a lock number so I had to wait until someone arrived to pick up. The dolly was not in the vehicle. And the key to the truck couldn't unlock the front door. The person working, though, was very nice and helpful. Upon return, I went through the steps of verifying my return. Having using uhaul before, it verifies mileage and gas quantity. But the site didn't seem to do that this time, so I returned the truck without that verification. I took pictures just in case. And sure enough, without the verification, I was charged $9 for gas because my fuel tank was too “low” (though my picture proves otherwise). I tried contacting the email that was sent with my receipt to dispute it, with a picture. But haven't heard back. Moving is already stressful and uhaul makes it more stressful (except the woman who helped me in the morning…she was helpful)

Katelynn M. 
Rating:
5.0

At first I was annoyed because I changed my pick up te with the customer service lady and she put a note in that I called to update the pick up time but then she cancelled my order. It ended up being fine and working out better though because I ended up getting a bigger truck and a bigger unit for half the price that the customer service rep was gonna give me. So my experience was great the workers were amazing and pretty fast.

jerrica l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

LaurieM P. 
Rating:
5.0

Giving people discounts when you don't keep your word while reserving locations online.

Suraia H. 
Rating:
5.0

Picked up a u box in Albany ny, filled it up and they stored it for 3 months. Put some more in the box and had it shipped to austin tx. Picked up in Austin drove it to my new house emptied it and brought it back. The whole experience was smooth and easy. U haul people were professional and everything was done just as they said it would be. I am very satisfied. Thank you U haul.

George S. 
Rating:
5.0

Customer did not leave a comment.

Mengyuan W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Didn't have any issues getting the vehicle, and it was in excellent working order!

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jarris J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

This location in Menades was great, the staff from the front desk assistant to the Managers we're very helpful, thoughtful and courteous. You felt very greatly Respected and appreciated as a customer. Staff at the other location in Albany was disrespectful, very Rude and talked down to you. Let me explain I Rented a truck from them for my move out mistaking thinking this was your location. We needed to rent 2 trucks bc it was a whole house move out. My Son Rented the biggest truck I had ever seen. I went in person to rent mine and the Female was complaining about being tired already. I had to get the truck by 8 so I had been up since 6:30, I was already stressed and she became annoyed and impatient bc I could not find the reservation on my phone. I had made an online payment so the cost should be taken off the current cost owed. My family and I was so stressed and rushed to move we did not need this treatment from people who are supposed to be so helpful. So when they asked for a return time for Saturday we were unsure bc we worked into midnight doing so. I'm so glad and happy I didn't rent my storage space from them. When I called at 7:00 Saturday morning to asked them for more time. The Guy this time was extremely extremely rude and argumentative, yelling at me saying you know you should have been more accurate with your time bc of you another family can't move and you have to pay for a whole day. I said fine bc we're were not finished. They also charged my for a utility dolly I never received for the move out. When I move again, I will give all my business to the Menards Facility, they also were having a special, Rent a truck and Storage you get the 1st month free. We had absolutely not problems or issues with them. I commend them all for Their Customer Service.

Karen K.  |  Overall Experience 
Rating:
5.0

Two employees really helped me out of a jam near closing hours. They were able to find a solution and were very kind to do so even when they didn't need to.

Nicolas G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Staff was very pleasant to deal with very courteous and helpful. Although the manager did imply that my reasoning was out to lunch at one encounter:-) But he was only trying to be informative so take it as you may

Carol T.  |  Overall Experience 
Rating:
5.0

Have a facility open 24 hours in each city throughout the Untied States.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Burnell J. 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
5.0

Customer did not leave a comment.

Abasiama J.  |  Overall Experience 
Rating:
5.0

Yes I would tell a friend, in fact there are 7 of us renting u it’s at this same location!!! The 2 staff members Kevin and I’m sorry I can’t remember her name but she is Kevin’s wife , they really went above and beyond exceeding my expectations!!! I look for them every time I go in now!!

Kym S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

Everyone was helpful and friendly.

Amy H. 
Rating:
5.0

Nothing everyone was extremely helpful and we are really appreciative for the 3 employees that helped us!! Thank you so much!!

Kym S. 
Rating:
1.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Samantha P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY H. 
Rating:
4.0

Customer did not leave a comment.

Myrlita M.  |  Overall Experience 
Rating:
3.0

Annoying the remove access if you are late on one payment …. But my biggest annoyance is went I rented the uhaul…. I expected it to take like 4 hrs…. But they charged me double/twice because I returned it a few hours late that same day…. ( nbd IF they told me that would happen… or suggested to rent for entire day… for same price…..) but they did not. 🤷🏼‍♂️. Scam I’d say

Michael S.  |  Overall Experience 
Rating:
5.0

Such a pleasure. The staff members are courteous and helpful. The facility is in line with its purpose and accomodationg to help facilitate the customer's experience.I like this. Thank you for making this experiencememorable. V Quail

Veronica Q.  |  First Impressions 
Rating:
4.0

Staff was very friendly and fair

Leondus W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

James Michael M. 
Rating:
5.0

Customer did not leave a comment.

melissa L. 
Rating:
5.0

Customer did not leave a comment.

ABDOULIE J. 
Rating:
5.0

Customer did not leave a comment.

Deyva A. 
Rating:
5.0

Customer did not leave a comment.

Bronislaus C. 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
4.0

Customer did not leave a comment.

Reese E. 
Rating:
4.0

Customer did not leave a comment.

KYLEM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

camelia S. 
Rating:
5.0

Mike and his crew were outstanding!!! Excellent customer service!! Gotta be the best UHaul in the capital region!!! I will be sure to let everyone know what a gem we have here. UHaul should be extremely happy with this while crew!! Bravo!! Charlie NeJaime 518-669-6926

CHARLESJARED N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

W.David A. 
Rating:
5.0

Nothing that I can think of. The truck was clean, fueled, and ready to go when I arrived. Excellent customer service, Kevin was great!

DANIELMICHAEL C. 
Rating:
5.0

Everything was great

TIMOTHYS F. 
Rating:
5.0

A+ Easy to communicate with the representatives.

Mark V. 
Rating:
5.0

I was happy to dealing with U-Haul staff and facilities and I am strongly suggest to other people

Sadru K.  |  First Impressions 
Rating:
5.0

Love it!🖤

Natasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
4.0

Very bad rental experience. Couldn't be much worse.

Todd C. 
Rating:
5.0

Micheal was great! He was very friendly and attentive. I really appreciate his accommodation and I felt comfortable during the engagement and interaction. Thank you Micheal for making our experience quick, simple and easy.

LECEY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carine-Tatiana M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Friendly and helpful staff. Very clean storage.

unal e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
1.0

Customer did not leave a comment.

Tonya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS L.  |  Overall Experience 
Rating:
5.0

Very kind and helpful staff.

unal e.  |  Overall Experience 
Rating:
3.0

I rented both a truck and car carrier and had to go to a second location an hour away.

Desiree L. 
Rating:
5.0

Remarkably helpful! Above and beyond

Ryan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Nothing

Eric R. 
Rating:
5.0

Make times later please I work late so sometimes I wasn’t able to put anything in the storage after 10

Ayodeji o.  |  Overall Experience 
Rating:
4.0

After riding down the street in the truck that you rented me I was not happy ,however the service in the office was above satisfication.

Glenl E B. 
Rating:
3.0

Return was not at requested location

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
2.0

I had the truck for about an hour and had to spend $35 for a 4 mile round trip!

MARCL B. 
Rating:
5.0

My only issue was that the truck was not full of gas and that you have to bring it back at the level of fuel that you received it at. If it was full of gas it would make it easier to fill up and return.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Lance K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HERMESA III F. 
Rating:
2.0

Too many personal questions also approach to ask was like they were cops. Dissatisfaction disappointed

EHTSHAM A. 
Rating:
5.0

Customer did not leave a comment.

Diamond T.  |  First Impressions 
Rating:
4.0

The air conditioning unit died after an hour or so. It made a squeaking noise then the fan died, the AC was still producing cold air, but nothing was pushing it into the cab, I think the belt broke.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Amber T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyetta Z. 
Rating:
5.0

Customer did not leave a comment.

Amber B.  |  First Impressions 
Rating:
5.0

Extremely professional desk associate. She helped me with everything and so friendly.

ALFRED F.  |  Overall Experience 
Rating:
1.0

You need to contact me. I'm going to turn them in to Better Business Bureau. What they did was unethical and I am working with an attorney now

Margaret T. 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
1.0

I did not drive 200 miles exstra so you guys fucking lied

nicholas W. 
Rating:
5.0

They went above and beyond the call of duty! The staff helped me coordinate with the auto transport driver since I couldn't be onsite for pickup, which was very nice to know that they had it handled.

Tim F.  |  Overall Experience 
Rating:
1.0

Implement a policy to verify the phone and email of your customers. My rental was booked under a phone and email that was canceled 4 years ago. No one thought to verify this info (it was assumed and old information was used) which caused me all sorts of issues obtaining my rental after hours. I spent over 3 hours on the phone with customer service reps. Nakia was a very helpful technical support rep who got me straightened out after an hour on the phone at midnight. Then I found the rickety old truck (188k miles on it) had no dolly in the back which I paid for. I was also charged $0.99 per mile after the rep Talya had promised to discount my fee to $0.69 a mile for all of the inconveniences I experienced. I'd call and dispute, but I'm tired of talking on the phone with y'all. Best wishes, next time I'll call Penske.

Sean N. 
Rating:
4.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

Torson F.  |  Overall Experience 
Rating:
5.0

I really like the 24/7 van share program. It's very convenient. Thanks

Walter M. 
Rating:
5.0

Everything was perfect. A kick ass location

Wayne John V. 
Rating:
5.0

Customer did not leave a comment.

ED g.  |  Overall Experience 
Rating:
4.0

The self return check in process on cell phone is very flawed. One has to have location services on in order to to this, and on my phone I could not get location services on my browser, no matter how much I tried and followed u haul directions to do this. Fortunately I had a friend with me and used his phone to do so. There needs to be a way to manually override this in order to move through the return steps.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Pedram K. 
Rating:
4.0

They forgot my dollie at first. Also, not the locations fault but U-Haul shows an option to rent a 17' truck, so I rented that. When I went to pick it up, I was informed U-Haul doesnt make 17' trucks anymore. The website needs to be updated. Unfortunately I had to make 2 trips since I had to use a 15' truck.

brendan G. 
Rating:
5.0

The manager of this U-Haul knows how to run a business he is excellent!

Jon S. 
Rating:
5.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Good service

jose G. 
Rating:
5.0

Very helpful and friendly professional. Would recommend this place to others

Raymond J.  |  First Impressions 
Rating:
5.0

Smooth and quick , friendly folks , mad it a joy to do business!

Ralph A. 
Rating:
5.0

Amazing.

TYSHEONNADIAMONI G.  |  First Impressions 
Rating:
4.0

The team at the Menands, Ny location were great. Helped me out when needed and the mobile app process was seamless.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
4.0

Customer did not leave a comment.

Russell J. 
Rating:
3.0

The gas meter was wrong( thank god I took pics ) the truck made a loud ass noise .....customer service spot on the 2 ppl I delt with very friendly nice and fast

Danielle D. 
Rating:
4.0

make sure there are at least 2 seats in the truck even if it is only the 10' truck

CAROLYN E. 
Rating:
5.0

Everyone is so kind and friendly. Best storage and UHAUL I’ve ever used!

jordan g.  |  First Impressions 
Rating:
5.0

Nothing it was my first time moving and i could have found a better facility filled with great and genuine people .

Tamara D. 
Rating:
3.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carla S.  |  First Impressions 
Rating:
5.0

I had a pleasant experience and will return

Octavia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED F. 
Rating:
3.0

Good

Angela M. 
Rating:
5.0

Kevin was super professional and a pleasure to work with. He took his time and showed us around the facility and helped get us settled in on a hectic day for us.

John L.  |  First Impressions 
Rating:
5.0

excellent staff and very helpful

ALFRED F.  |  First Impressions 
Rating:
5.0

This was the first time I used this location. I was very impressed with the layout, the bright light, and cleanliness. Flo was amazing. She went over the contract in a way that was understandable. I am making this my new U Haul store.

Colleen M. 
Rating:
5.0

Everyone at this location was awesome and friendly

Giovan C. 
Rating:
5.0

Customer did not leave a comment.

Adia H.  |  First Impressions 
Rating:
5.0

Convenient location also

Steven S.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service! Flor and Kevin were incredibly helpful, very thorough and so great to work with. I will be sure to recommend this facility to my friends and family!

Amber T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kevin g.  |  Overall Experience 
Rating:
5.0

I would recommend this place, they were friendly and if you had questions they answered them.

Judy M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michelle R.  |  Overall Experience 
Rating:
5.0

Mike and his staff were always very helpful and friendly. We highly recommend this storage facility and uhaul trucks and products. If you are moving, they will find the right tools you will need.

sherr d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

I Gary Jacksn Will Always. Come Back When I Need You All My Life Very Happy

Gary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyanta G.  |  Overall Experience 
Rating:
5.0

The two Employees at the desk was very Respectful as well as Helpful. They made me feel comfortable to leave my belongings at this site. And I like the new Facilities Upgrade.

JR B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas f.  |  Overall Experience 
Rating:
5.0

The location was terrific as well as the loading and unloading area. Mike, the GM was always on top of anything I needed and was extremely accommodating. I highly recommend this

DAVIDA S.  |  Overall Experience 
Rating:
5.0

Flor Forty and Kevin were the best and helped me with everything. Even gave me tips and advice and kept me up to date with all I had to do with moving and my storage unit.

DAQUAN B.  |  First Impressions 
Rating:
5.0

Mike the manager was amazing! The building is new and we were one of the first people to rent a unit. Huge and easy drive up to get to our unit. Will definitely use them again for our future needs!

Jennifer V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James R.  |  First Impressions 
Rating:
5.0

Very Happy

Gary J.  |  First Impressions 
Rating:
5.0

Staff went above and beyond to help me. Thank you.

Ijeoma M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIDA S.  |  First Impressions 
Rating:
5.0

The staff are very helpful and the manager's customer service was top-notch A+!

Carlise L.  |  First Impressions 
Rating:
5.0

Awesome and cool new uhaul storage facility

Daniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hulda P.  |  First Impressions 
No reviews have been submitted for this location.

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