Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alcoa Hwy

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James G. on

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william t. on

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Gary C. on

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Helpful, easy to use. Came through when the scheduled drop off location was unexpectedly closed.

Jeffery C. on

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The 5x8 trailer was old and needed cosmetic repairs but it handled well and the service both here and in Largo FL was excellent.

Donovan P. on

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Great overall experience

Ja'Won B. on

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paul h. on

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An awesome experience!

Melvin H. on

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Ken H. on

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Great service

Ladonna B. on

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Heather P. on

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Everyone was nice and helpful. The equipment looked brand new. We didn’t have any issues with it. The guy who hooked up our trailer was great and helped explain things to us that first time haulers wouldn’t have known (including what to secure at a hotel so we didn’t get anything stolen from our hook up). I forgot his name.

DANNY A. on

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Good storage facility. Always clean, never saw any evidence of bugs or rodents. Because of the open top some items did collect dust but we should have put sheets or plastic over them.

frank m. on

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alan w. on

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Corey M. on

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Way to slow checking in and checking out. Employees spend a lot of time on your portal - it's way too cumbersome for them. Check-in and check out should be fast, easy and pain free. Teaching employees to greet guests and be friendly would also improve the experience.

timothy k. on

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Alan P. on

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Roslyn B. on

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Clyde F. on

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Not a thing...everything was great

joseph l. on

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suzan t. on

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The owner is pleasant, friendly, and polite. Everything about this was great.

David H. on

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only u haul location I would recommend

Robert W. on

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Rick T. on

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Keep up the same !!!!!!

janet t. on

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Great customer service and knowledgeable staff!

marvin r. on

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wayne S. on

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Procedure of renting a toe trailer makes one feel like you're a criminal being charged with the crime of "renting".

CHRISTOPHER D. on

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Ricky S. on

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Amy M. on

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Wendy T. on

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craig g. on

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The representative (Raymond L. Alcoa,TN) was excellent throughout the entire process. Pick-up and return was seamless. I have rented many U-Haul's over the years. In all the transactions I've done, none were taken care of like Raymond did everything. This guy is truly an asset to you company. He should be recognized for his efforts. In today's society, nobody takes the time to give positive feedback about their experience. Usually feedback is complaints only. Finding employees that have the level of service he has is damn near impossible. Take care of him, acknowledge this feedback to him, make sure he knows the extra knowledge and effort was clearly noticed by a customer. U-Haul needs to keep a great employee like him. He made this rental all so easy! THANK YOU RAYMOND!

Richard R. on

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Very good and prompt service. Late model truck was a pleasure to use.

William F. on

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Rental, loading onto my vehicle and return were very professional and courteous. Made my rental easy. Thank you!

James m. on

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Nothing!

Mark W. on

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Not really sure why I went to all the trouble to answer all the questions when I made my reservations because it seems like they knew nothing about my reservations.

RICHARD M. on

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Thank You for the Professional Service!

David M. on

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Scott K. on

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scott n. on

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Jonathan and his trainee were vey helpful! Drop off was quick, easy and no problems! Again professional!

Marlaina D. on

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JIM C. on

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Hannah W. on

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Paul S. on

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I haven't rented anything from this location yet, but each time I return something, they are great!

JOHN U. on

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David J. on

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Liam D. on

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joseph v. on

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Great facility

joseph v. on

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Ben C. on

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Disappointed with check in as the person asked about drop off location that I had already requested online. Not knowing where to say, I asked which ones had a 24 hour drop off option. He said he did not know so I had to go to car to find out. Not a positive experience.

deb c. on

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I've recommended service to others. No real criticisms. Staff friendly and helpful.

Nenocshka H. on

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I was told that we had to leave out of the building at 7pm. So the alarm could reset. Prior to that the movers had started moving my stuff in on one side of the building, he asked the worker there if he would be able to get in that door once it reset and was advised yes. Well the door said my card was denied access. The alarm went off. I could not get in to get my belongings, so I had to sleep in my car outside the doors because I was afraid someone who had 24hr access would come in and steal my belongings. I called multiple times to get the general manager or someone to come out and was hung up on several times. Finally, reached someone who was supposed to notated the account that I was there sleeping in my car watching my stuff. When the GM finally arrived at 7am the next morning, he didnt come around to check on me even after one of the nicer gentlemen had stated to him, the situation I was left in wasn't right. He advised that he got the message but only called the number I was calling from and not my number. I had to then move all my belongings myself around on the other side of the building. Your call center people would transfer calls without saying they were doing so, to numbers where no one would answer or hang up and not call back. I had a horrible experience.

mary m. on

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Great to know that we can rent a pickup truck at such a reasonable price.

Julia B. on

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Headlight was out on left front, right front headlight lit up the side of the road well but not the lane I was in. That was scary. Not a fan of the check your phone for pic's of current damage. it wouldn't let me download them. Also felt that it was very impersonal at the pick up.... just left it running in the pick up lane without anyone there to say this is your rental... I had to ask. I have used this location several times and this is the 1st time I would say your customer service was lacking. I do not like your new process, might be more efficient for you but not for your customer.

Thomas J. on

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Everything and everyone was awesome thanks Kevin

Allen Reid S. on

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Regina T. on

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Very nice. Great customer service!

Calvin W. on

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The gentleman that help me was great. We had to rent a storage unit and truck on short notice and he did a great job showing me everything I needed

Brandon S. on

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First of all, they tightened the wheel lock way too tight which caused damage to our car that we were towing and it took over 4 hours on the return side to have roadside assistance come help unload the car. Second, they reported the tow dolly as stolen when we were renting it from this location and had all paperwork in hand. It was a nightmare experience!

Jeffery N. on

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Amber S. on

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Staff was so nice and helpful!

BILL A. on

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JIM C. on

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JIM C. on

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Ed J. on

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Lenoir City Ford 2. on

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please do not submit billing to two different departments. We were getting to issue a check for payment when parts said they had paid with company credit card

Michael R. on

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ZACHARY G. on

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The location was huge!

Kristen W. on

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William R. on

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Keep up the good work

Rick T. on

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Great people to deal with, very professional and courteous. Thanks.

Lance C. on

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Paul S. on

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Michael S. on

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PATRICK C. on

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Jerome K. on

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Staff is very professional. I have used this location many times over the years and have never had any issues.

Kenneth G. on

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Trailer worked well and staff was great. Tires looked a bit old, but no problems on our two hour trip. Thx guys

LeRoy G. on

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Robert C. on

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Patricia T. on

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John W. on

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debbie b. on

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They worked with me thru it all, very like able people and Friendly . Thanks for your help.

Ann C. on

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renting was easy and I was pleased with all services.

David H. on

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Mark W. on

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The staff was very friendly, fast and efficient! They take the time to answer your questions about the equipment and make you feel comfortable with your rental choice! Great experience, thank you UHAUL Alcoa Tn!!

CLIFF B. on

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John Webber, the Manager, was very accommodating. It is no wonder he has been a member of the Uhaul team for over 30 years. I drove to his location after thinking about getting a trailer at Fur Paw Resort on Hgwy 321 in Maryville. This location's office stunk and the stench was nauseating. I can image what the moving blankets must smell like. I think that this franchise should be reviewed as it poorly represents Uhaul and should be asked to clean up their establishment.

John W. on

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In and out fast. Easy to do business with.

Lorelei B. on

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Ruth S. on

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regina k. on

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They were timely and very professional.

Matthew S. on

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JIM C. on

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mike p. on

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Was a easy pick up. Truck was ready and friendly employees.

Elizabeth C. on

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jeff s. on

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Outstanding very professional

Robert M. on

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michelle l. on

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Great experience. Staff very friendly and kept me informed of status of U-Haul boxes from the moment they arrived in TN, to the moment they were ready to go back to the facility.

april k. on

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Everybody was awesome thank you so much for all your help! :-)

Bowen B. on

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Crossing the hwy was dangerous.

Terry W. on

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I've rented from this location a few times over the last few years and I've never had a problem and the equipment is always in top shape. Good job.

james r. on

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wendy h. on

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ROSE ANN K. on

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micheal f. on

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Good people

johnny g. on

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Everybody was very helpful and courteous.

BILL R. on

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I was an RV Storage customer for several years and I was always treated with professional respect. I can very willingly recommend this facility to friends, family and other acquaintances.

Ashley W. on

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This was our very first time using UHaul and while we were a bit nervous we ended up enjoying it. It was all very straightforward and easy.

Rick L. on

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randall p. on

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Quick service, got it right the first time.

Dustin B. on

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BEN R. on

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jenipher b. on

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Aaryn was amazing - she was helpful, knowledgeable and communicated throughout the whole drop off / pick up process!

pam m. on

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Great friendly customer service.

JOHN S. on

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gary y. on

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Terry K. on

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Rachel R. on

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Great Service!

Karen S. on

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David C. on

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DAVID H. on

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The staff was excellent

April N. on

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Kathleen A. on

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JUDITH S. on

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Pleased with the service. Ms. Eunice was very helpful, friendly and professional. When needed I will use this service again.l

kenneth P. on

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Stephen B. on

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Christa G. on

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The friendly staff made the process very easy

Patrick J. on

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David B. on

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Everything was great! The person helping me was fast, efficient, and knowledgeable.

Matt P. on

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- service was great! - speedy friendly thank you

Jonathan S. on

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Very friendly and helpful

Greg W. on

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Jerry M. on

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Kelsi C. on

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Jonathan S. on

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Robin O. on

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Joe J. on

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Phillip B. on

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lubricate the ratchet handles on on the auto dollies. Rusted up and hard to operate to tighten the straps over the tires.

Randall M. on

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Perfect experience. No improvement needed.

mona w. on

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I reserved a trailer for this specific location for a reason. After being assured it would be there more than once,..it wasn't and they really didn't care.

James R. on

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quick drop off...... suoer service

Jim C. on

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Gary P. on

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The assistant manager has zero customer service to him. I was trying to ask questions about the truck and he would provide no help at all.

MAURICE M. on

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Truck had more than 100,000 miles. Truck steering very sluggish - not safe. Otherwise in good condition and clean.

Jerome K. on

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Christy M. on

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SHARON S. on

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sandy j. on

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Very nice place

hobert S. on

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Rick L. on

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BRIAN T. on

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Very nice staff. A pleasure to work with.

sandy j. on

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John C. on

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On the rental agreement, they put in the incorrect amount. I was told I would have 400, but due to the fact I was sent from Pigeon Forge to Knoxville to pick up, they said they would add 50 more miles because of the extea 46+ necessary to pick up. Instead they only gave 387 miles, and I had to pay extra. Highly disappointed in this lack of attention to a customer who was in a pickle due to a vehicle malfunction so many miles from home.

Gregory T. on

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These two gentleman were top notch.

Richard S. on

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Nothing. Of all the uhaul locations I’ve been too in my life this place was the best. Unreal. In and out like a ninja. Hooked my up before I got out of the truck after backing it up. They know their ——

ABEL R. on

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Great communication. On time. Fair price.

ABEL R. on

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Jason L. on

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SHARON G. on

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Susan C. on

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the unit leaked. Our household goods were ruined with no responsibility from the place we trusted. If we could give zero stars we would. Trust me- go somewhere else!!!

Aaron D. on

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I arrive at this Alcoa Hwy location 20 min after calling to ensure and reserve a 15 ft van, only to be told that they didnt see a reservation again. 2nd time today. They state that there is a 15 ft van but, it is only for local moves and that I would have to return it back at the Alcoa location (which now would add an hour total to my move time due to Uhaul's lack of communication) after being told differently on the phone 20 MINUTES AGO!!! Luckily, the one employee who acted like they gave a shit (and was very nice but I forgot to get his name) gave me the 20 ft van at the same rate and I could go 1 way. I was told that Uhaul was having some computer updates done and I understand that, but all it takes is writing down reservation info to ensure your customers don't get frustrated. Especially since I'm calling the stores directly. I will never use Uhaul again and will inform several others to save the hassle.

James T. on

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Amanda P. on

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Keep being great! Both gentlemen that we worked with was very helpful! We brought our rental back, and was expecting a hefty amount. We had went way over the mileage. He told us the total, and I was shocked. Way way lower than we expected. Will use U-Haul for all of our moving needs. Thank you for caring about your customers!

Sean G. on

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Excellent and personable location! Loved it!

Austin L. on

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Very Fast And Made Sure I Got The Right Unit For My Needs.

JAMES C. on

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Having the location on Alcoa Hwy was the only reason for the 4 stars. Other than that I highly recommend.

Peggy O. on

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Michael Z. on

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They charged me a wiring fee when they installed my hitch. Problem was that it was the wrong connection and I had to go back and have the 7 prong instead of the 4 prong installed for an additional $60 Do you think I could get a refund for the labor at least please ? Contract Number: 84221126 3/2/2019 1:05 PM Raymond Larrison 774024 3699 ALCOA HWY ALCOA TN 37701 (865) 238-0881 Customer Name: Cust Ph - Email: Michael Zamerski (716) 440-3869 Hitch Class: Round Tube RecRec Max Towing Weight: 4500 With Weight Distribution: 0 Vehicle Type: 2018 Subaru Outback Installation Date: 3/2/2020 1:30 PM Part Code Description Item Cost Quantity Line Cost CQT75224 Subaru Outback Legacy $164.95 1.0 $164.95 Hitch Labor $65.00 1.0 $65.00 HTHW HTHW $5.00 1.0 $5.00 CMF56040 Quick Connect $32.95 1.0 $32.95 Wiring Labor $65.00 0.5 $32.50 WSP4 WSP4 $10.00 1.0 $10.00 Subtotal: $310.40 Taxes: $30.26 Total Charges Including Tax: $340.66 The additional contract number is 84344561 It was in a pdf so I could not paste it thanks mike z

Peggy J. on

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Melissa W. on

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Wow! What a difference good help and a clean, well-maintained facility makes! The man who checked the truck was a Manager of some sort (on his name tag, but I can't remember his name), and the man who sold me some additional wardrobe boxes (John, whom I believe is the GM) was awesome! Friendly and professional and very timely!

Nevin L. on

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Steven B. on

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Initially had an issue with getting access to storage unit, but the General Manager was awesome once he was made aware!

Rick L. on

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Great folks and very helpful.

Tony P. on

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leo f. on

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Patrick D. on

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Jason L. on

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MARK M. on

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I continue to use this facility and couldn’t be more pleased.

MARK M. on

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Friendly and efficient. I will continue to use this facility

Homer F. on

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DIANE DUNN C. on

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The 15’ van we rented had over a hundred thousand miles, the driver’s door did not shut properly, and the interior leaked. I put all the boxes up on the shelf and it leaked and they were all wet.

Larry B. on

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Debbie C. on

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DENNIS S. on

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The only downside is the heavy traffic flow trying to get in or out of the location

Robert B. on

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Walter T. on

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bernadette f. on

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Nothing else to say, was happy to have had U-Haul

shirlee r. on

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Thank you!

sidney m. on

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John was fantastic, he was helpful, professional and courteous.

Glen C. on

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Worked great for me during our move to the area.

barbara s. on

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Great experience.

Sharon H. on

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Fantastic service!

Deborah w. on

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Very kind and courteous.

TED P. on

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The GM John has always been incredibly helpful and professional over the three years I was a customer. Top notch.

Pamela H. on

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Fair price and adequate space.

vicki g. on

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Staff always very helpful. Storage facility always clean and convenient to get too. Rental vehicles always clean and easy to manage. Thank you!

Michael B. on

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Very good facility. Will use them again if needed.

lisa h. on

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The storage box is wonderful.

Denyse V. on

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I had our U-pod delivered, so I didn't see any facilities, but the deliveries and pick ups went very well. The drivers were both fabulous! Office manager at starting point, not so much.

Matt B. on

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Great prompt and friendly service. This is probably the best experience I have had with any moving truck company. I will be back again if I ever need their services.

Rebecca G. on

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I did not visit the facility, but the staff and equipment were how I rated. You staff Eunice and Aaryn were very professional, prompt and efficient. Thank you!

Ashley G. on

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Very nice and quick. I highly recommend them. The prices aren't bad at all either.

DAVID AND SUSAN R. on

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All the folks were great

Cheryl W. on

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Great place to deal with! The free month with the truck rental is a great option!

Marty K. on

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Although I did not visit the storage facility; our belongings arrived clean and in excellent condition! Thank-you Eunice for coordinating the move of our U-Boxes from Hendersonville to Alcoa!

Eric T. on

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The service was great from pickup to drop off. Eunice was awesome being able to deliver and pickup my box within 3hrs. I would highly consider this service agian.

LINDA J. on

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I did not go to the facility. U-box was delivered to my home. Staff was very good at keeping me informed of status of the delivery and pick up.

Tyrik S. on

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Moved here from DC area. Check in with Rich and Joe was great. Then, no 24/7 access (paid for it). The manager consistently pointed towards me (the paying guest) as the reason why it wasn't working.

mary c. on

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I did not visit the facility but the two women who delivered and retrieved the containers were great. Thanks so much for the service. Mary Childress

donna a. on

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I was very satisfied and would recommend.

Mary S. on

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They did a great job of delivering and picking up u boxes

angela p. on

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The driver hired by this U-Haul was over 4 hours later than scheduled. Her excuse was that “time got away from her”. I called the manager and he told me he’d look into it but never called me back.

JAMES B. on

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I only gave a NO on maintainence because of the leaks in the roof (RV storage) that caused constant streaks on my motorhome. Other than that it was great. I wouldnt want to keep it any other place.

Gaye C. on

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I did not go by the storage facility, however, when my belongings were delivered, there was absolutely no evidence of damage or infestation from animals/bugs/ etc. Would absolutely reccomend!

Martha W. on

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Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.

PAUL I. on

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Eunice our delivery driver was great.

NICK R. on

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The staff was extremely helpful and courteous.

Alan P. on

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Eunice is awesome, friendly, helpful, and accommodating with my U-Box delivery needs.

PATRICIA R. on

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Go out of my way to use this u-haul location when needed. Staff is great, all of them. Even when there is a glitch they always go above and beyond to make it right. Superb customer service.

KELLY N. on

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The staff was very friendly and helpful, will definitely use this location again.

Robert C. on

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Everybody that I spoke with was friendly and helpful

RUDY V. on

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Number 1 in rentals and storage.

Angela M. on

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Staff very helpful

tonya j. on

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Eunice was excellent. She would stay in constant contact to ensure best Customer Service. She arrived on time even when I was a late. She made the experience easy.

BRYAN R. on

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Perfect delivery time, very flexible and helpful. Overall great customer service. Would definitely recommend and use again!

jiyoon l. on

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Eunice was nice!

William H. on

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I think $150/mo. for a storage unit is too high. For that price it should've been air conditioned (especially in 90 degree weather) and not just heated for the winter months.

EMORY F. on

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Good service

roxanne l. on

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Thank you all.

dillion C. on

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My mom paid for it over the phone so when I get there they made me pay for it plus buy a lock. I'm a college student with very little money!

BECKY P. on

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Really enjoyed the staff friendly and informative

CHARLES H. on

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Just outstanding I'll be back and I'll tell my friends. Thank you for your service to the community in the time of need. God bless you all.

GENE B. on

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As always everything was great

jesse l. on

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Horrible.

scott j. on

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Very helpful staff

GARY R. on

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Thank you

Amy W. on

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Checked out of our storage June 23 and was paid up until July 6 and asked if we could get any compensation and was told no. Not happy with that.

CODY M. on

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Not a fan of regular price hikes. But everything else was great.

Ronald W. on

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Great Staff and very helpful

melissa k. on

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I've always used U haul. I WON'T ever again! there was a bed set that was left (freebie section) and it had been bugs... VISIBLE!! I told manager and he said it would be removed... Its been weeks stil

Bonnie H. on

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I did not go to storage facility. Containers were stored there till they were delivered.

robert m. on

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Our experience with this facility and the staff were first rate. The facility was well maintained and the staff was always helpful and courteous. We would highly recommend this facility.

lee r. on

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Very knowledgeable and pleasant staff!

Raquel M. on

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I loved this method of relocating and I think UHaul by far was more personable and actually cared about the customer than any other company that I talked to

Bill L. on

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I enjoyed working with John and the u-haul crew. They were excellent. Sincerely, Bill Landry

jalen p. on

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My car was driven onto the tow ramp by a U-Haul employee when I got to my destination my car under neath fender was stuck on your device and ripped the underneath of my car.

CYNTHIA W. on

Rating:

I've used this particular location several times. It's always been a pleasant experience.