Customer did not leave a comment.
James FCustomer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a very rough week and had donated plasma earlier that day. I was in too big of s hurry to get the cargo van back to the other location. They took there Time with me even when I was about to pass out. They worked with me and found a unit I could afford.
crystal l | First ImpressionsAll workers were really nice!
Jennifer GThe only issue that I had, and it's a small one, is the the U-Haul site is on a very busy hi-way where a left turn into it is dangerous. Easy to find difficult to get to when turning left off Hwy U.S. 129.
DONALD GFriendly staff highly recommend this location A+++
JOHN DThanks to the great staff!
Catherine M | First ImpressionsExcellent!! - Collegeboxes
Collegeboxes AExcellent, very helpful as always!! - Collegeboxes
Collegeboxes ANeed to inspect trucks better
MARK CEverything was great.
Ronald AVery convenient and efficient
MICHAEL PWe asked for one vehicle that they claimed med they didn’t have and then continued to have plenty sitting outside ready to go… then put us in one of the oldest vehicles they had that happened to be the smallest box truck ever that was limited to 65 mph and the cops pulled up on us @4am when trying to get approved and to gain access to the truck standing outside on the sidewalk.
Daniel BPrompt and helpful service. Unhooked trailer for me.
ROBERT LEveryone at this location was courteous and very nice.
Bob WThe staff was quick at getting the rental set up and we were off in little time. The truck was clean and the fuel tank was full.
MARK HEveryone I spoke to in the booking process was awesome. Jeff from Tenessee stood out as well as Michael from Head Office. The one challenge I had was that the rate that I was given changed and I was charged a higher rate for extra miles. I phoned Uhaul and they rectified the issue and refunded the extra charge. Their customer service was awesome and the whole process was quick and easy. I would use Uhaul again for my moving needs.
AIDAN CNothing : was a great experience for my first time renting a box truck.
ANTHONY RWorker didnt load my car onto the trailer the correct way
Dayzjah GI want to thank you all for everything you did throughout all of the time that we used your service. John you especially were so amazingly kind and understanding each and every time we call to pay our bill. The facility is absolutely maintained in a superior way, that we have bragged about to everyone we know. Several people have told us that they have gone there and have units because we were so happy with the cleanliness the security, the professional but very friendly kind and understanding service we received for years. We cannot say enough Good things about how wonderful your U-Haul is there, and if it was not for being able to take our things with us where we were going, and put them in a friend's house, are things would still be in your storage. We also always appreciated how clean , and I mean unbelievably clean your place was and that you maintained the place so there were no bugs or rodents in there either. I cannot tell you the peace of mind that we had the whole time our belongings were in your storage, because we knew that it was very securely kept, and and maintain to the utmost degree. Scott and I are both very happy with it and pleased and we will continue to direct everyone we know that needs storage to come to your storage unit. Thank you very much,,,Scott and Chris Luthey. Thank you very much to Ray also He was very friendly and helped us in so many ways. Every one of your stuff is always been wonderful to us. God bless you and yours to each and every one of you. Much success to your U-Haul service . Keep up the great work!
christene L | Overall ExperienceA+ easy to navigate
CHRISTOPHR MNo issues...great experience.
KEITH CGreat staff
Timothy G | Overall ExperienceThank you John for being so kind! I forget the cleaning lady’s name but she was also always friendly and helpful 😊
annett b | Overall ExperienceTruck interior windshield very dirty. I had to clean it myself to have clear vision during low sun angles while driving. Otherwise truck performed well. The employee who checked me out in Alcoa made this exact comment” Why would anybody move to California?” Is that the type of professionalism U Haul promotes? I can easily go to Budget next time if that’s true.
Glenn Cthe check out and check in employees were very friendly and helpful. However, the truck had damage to the front and rear that was not noted until I took pictures and turned them in. The inside cab and cargo space was dirty. There was dirty shoe insole under the driver's seat that made a very un-pleasant odor.
VOLLIE GGuys tried to give me an open trailer, even though I rented a closed trailer. They corrected the error quickly on the spot... but I would recommend double confirming just in case;-)
MARSHALL NStaff is always great at the Alcoa location!
DEBORAH BTruck was ready. Check out process was smooth and return was very easy. Will use again
JAMES KNo suggestions at this time, everything was great. Check-in, the help we received hooking up the trailer when leaving, and the help when we returned. All good, will definitely use Alcoa location in the future! Thanks!
MARK TAfter going to a different dealer closer to my new home who had limited inventory, this location was a breath of fresh air! Plenty of options. Impeccable service (no wonder…the GM was setting an example for everyone working there by continuing to work the front desk!!!), and the truck was spotless. Returning the truck was fast and efficient. Next time, I’m driving the extra distance to rent from this location.
JASON GQuick and easy drop off location!
Brian BThe only problem I had was with my pickup. I did mobile pickup and I had a hard time finding the boxes where the outbound keys were kept.
JON PGood Service every time!
Donald CThis car trailor given to me with a bad lump tire lucky not pop but did set me back on my travels while waiting for repairs
Sylvia WWe were told how much it would cost to do a round trip to Hilderbran NC and back to Alcoa TN then when we came to drop the Uhaul off we had to pay $90 more because some employee forgot to put down the correct mileage when we plainly told them the mileage. We will never do this again because it ended up from being $300 to $400 without being told about it. How was that our fault when they had in the system the mileage when we done the reservation?
Cierra DGreat customer service!
SUE WAs always, I find the employees at the Alcoa highway location of U-Haul to be friendly and courteous. Very helpful. From intake to the end of my commitment with the company, I had no problems.
ROSEMARIE BThey charge me $11.25 for fuel charges Not to far away from the uhaul place I refuel The truck full! I recommend take a pictures of fuel gages n wait for the final receipt Or they will charge whatever they want
RAMIRO RVery kind and very helpful, easy and seamless transaction!!
Taylor THitch install went faster than I expected. Joe told me he had installed many hitches on Traverses. I appreciate his experience!
William AEasy and fast return. No hazzel….
WILLIAM CIf you tell people it is clean and full of gas it should be
Dawn CALWAYS very friendly and helpful in every way from the front counter at check in to yard men who hook the trailer to your truck.
Greg MCustomer service was efficient - drop off easy and everyone was friendly.
Kelly BExcellent service, start to finish
DAVID SSuper fast and easy pickup
Mark FI made my reservation for a truck several weeks in advance and you still didn't have the correct sized truck when I asked for it, nor was the truck in the location I requested to pick it up in.
Thomas SVery helpful signage
Mark BThe facility was very clean and had multiple dollies to aid move-in. The facility has a security card which you swipe to turn off alarm on your unit.
Leslie B | First Impressions5-Star service.I was greeted within a minute and the attendant had already pulled up my name and had my trailer unhitched and I was ready to hit the road in <5 minutes. Clean and well maintained.
MELVIN VA great place for storage.
LEO G | First ImpressionsStaff were ready to check the truck when I arrived. Very fast drop off.
Sean WI dropped off after hours, so I didn't interact with anyone. But wow, what a nice facility! I loved the ease of dropping off there. It felt safe, everything was obvious, and the app really makes the task easy! I will always choose and recommend UHaul.
Kate CThe associate that handled my equipment return was especially helpful, thanks UHaul!
Thomas TNothing
linda wGreat staff and smooth communication. Would definitely use again!!!!!
DWAYNE D | Overall ExperienceSeamless and easy! Thank you!
theodore rFriendly and fixed an electrical issue on our car without charging labor. However they are slower than sloths sleeping. They all stand around and it takes them forever. We had a rental pickup. Arrived and they started to help us. Then someone else came in. They said they were going to take care of them and it was a HOUR before they finished with them. So we left. Came back and there was no one else there. 40 min goes by and they finally help us because all they were doing was standing at the counter looking at computers and talking. They are not efficient in the least. But I will say they took care of the issue and because it took so long they extended the return time. Just work on respecting customers time.
brendan bEasiest drop off I've ever had. Just followed the signs to the drop off area, employee met us there, unhooked the trailer, and we were on our way.
Christopher DSmooth efficient check in. Easy drop off. U-Haul is the only rental place I use.
Mitchell PMan at front desk was super helpful and friendly.
CAMERON G | Online Move InJust keep going as you all are doing. Treat each employee as a person and a friend. Treat each customer as if they are the only one in the room with you.Keep taken cash so that the people who use credit card will not have to deal with interest rates on what they pay. Remember one world government is coming keep trying to slow it down. And if you think it's not. watch TV and see how many little square boxes are on TV to order thinks. Sleep well.
Hairy FEveryone was very friendly, courteous, and professional.
Diane KStaff is very friendly and my experience was excellent.
Kalynnza R | Overall ExperienceVery helpful right on the money in and out half hour to install trailer hitch in my kia
wayne wThe staff was very knowledgeable and courteous. The guy that met me outside took the time to go over everything I needed to know about the vehicle and seemed to love his job. I would definitely recommend the Alcoa location.
Kathy SNo improvements needed.
Karynnza RThe staff is friendly very helpful. When I was ready to move my belongings from the storage unit, the staff gave great advice as to where I could bring some things for donation; first class service!
blaine R | Overall ExperienceGreat service and friendly staff
WILLIAM H | First ImpressionsThank you for keeping my items safe and secure in a great facility!!
Beth L | Overall ExperienceMr Weber and his staff were all very friendly and helpful!
George P | Online Move InI wish the facility was open later than 10pm. Also when I decided to rent online it told me that I could rent a unit with no money due today and I ended up having to pay, and went into the office the guy told me that the unit I rented wasn’t available and then it was available so then I was able to check out. Also I was told the unit would have a green tag when I went to it and there was no green tag on it.
Michelle J | First ImpressionsThis facility is so amazing! Spotless inside and outside only because the staff really takes great pride in maintaining the property! Everyone is super friendly and eager to assist. I have rented from several UHAUL locations across the country from Charlotte NC to Santa Barbara CA and this location is THE BEST!!! THANK YOU!!!!! A+++++++++++
rick m | Overall ExperienceThis facility was well maintained and the people working there were wonderful. I had a 2 month relationship with U-Haul and through it all I was helped along the whole path. Thank you John and Ray and everyone in between. It was very much appreciated.
ralph B | Overall ExperienceJohn and staff were very friendly and helpful ….excellent service all around!
DANIEL D | Overall ExperienceJohn and staff are friendly and helpful
DANIEL D | First ImpressionsThere was water from condensation leaking on my slate coffee table, luckily there was no damage but my wood table did start sprouting moss
Latoya M | Overall ExperienceI love Uhaul I would recommend them to anyone... Cheap prices great service
Wendy w | Overall ExperienceJohn was extremely knowledgeable and helpful
john r | First ImpressionsJohn and his staff were very courteous and friendly. I had a storage unit there for 16 months. I highly recommend this facility.
Lynda M | Overall ExperienceI always have to rent a bigger truck than needed, have had this happen twice...I only rent for one way, and seems there is always trucks on the lot of the size I need but none for one ways...just feel like it's a money thing...
carol d | Overall ExperienceOverall a very pleasant and easy experience thanks to the employees
JOHN C | First ImpressionsThe staff were helpful and friendly. Everyone from John and Charlotte in Alcoa, TN, to Roger in Claremont, NH, made the transfer seamless.
ralph B | First ImpressionsGreat storage option for our needs. Staff is always ready and willing to assist you.
Mona P | Overall ExperienceThe workers were great
Zachary S | Online Move InAll the workers are nice and friendly
Kalynnza R | Online Move InThe gentleman who helped us was knowledgeable, efficient and did a great job helping us.
Neil R | First ImpressionsGreat!
Bridgette G | Overall ExperienceThe cost has went up 3-4 times since I've been using this storage facility and the late fee is ridiculous
Samantha L | First ImpressionsI was pleased with every aspect of the storage facility and staff and would definitely use this location again if I have a need for additional storage.
Mary D | Overall ExperienceTHE STAFF IS ALWAYS SO KIND, HELPFUL & WELCOMING!
SARAH M | Overall ExperienceMy plans changed and didn’t need the storage after all. The staff was very friendly and an extremely helpful. You will all my future business. I will recommend you to all my friends
NOLA A | Overall ExperienceThe security alarm went off on my sister and I when I moved into the unit because I had been looking for a gate to input my gate code, not a keypad hidden on the side of the building behind a vehicle. I would have appreciated more instructions to that particular keypad since there wasn't an actual gate. My unit also smells of mold and mildew, so I'm genuinely concerned about storing my belongings there but it's too late to choose another unit with movers coming tomorrow to move my items in.
Aimee G | Online Move InEverything was perfect!
Jennifer B | Overall ExperienceSo friendly and attentive. Glad I made the choice to do business with this location.
Juli M | First ImpressionsStaff extended ever possible curtiisy to me and being almost 80 years old it was greatly appreciated .
TED K | First ImpressionsThe staff at Alcoa Uhaul are awesome! Everyone is so friendly and customer focused. Very knowledgeable and willing to provide input to help on my rental needs. I rented a 10 truck but when I picked it up noticed it did not have a ramp. John was very helpful and was able to change my rental to a 15 truck with no delays. Also rented a storage unit at this facility. Very well maintained and secure!
CHAD R | Overall ExperienceI rented a unit and I had a 26’ truck and car hauler to return. The guy on the lot was not helpful and acted like I was bothering him as he complained about being too busy. The only reason I’m giving a good rating is because of Ray. He went above and beyond. I had to switch units because the one I reserved was too small and there were trucks parked in the way of the new unit I rented. Ray made it happen and took care of everything I needed, while being professional the whole time.
LLOYD R | First ImpressionsBest storage unit I have ever rented. I will return for any storage needs I may have in the future.
roy b | Overall ExperienceJohn and Joe are absolutely wonderful, helpful and professional. I can't say enough good about the staff. And the facility is secure, clean and easy to access. Prices are perfect. Definitely recommend.
ashleigh c | First ImpressionsStaff was very helpful and informative. Product availability, clean facility.
Chris B | First ImpressionsFriendly helpful staff
sandy b | Overall ExperienceGreat customer service by office personnel. The hidden gem here is Charlotte (aka. Ms. Sissy). Her area of expertise is official greeter and maintaining cleanliness of the units. Sissy maintains these units with the same love and care as we would in our homes, always greets everyone with a great big smile and “How are you today?” and checks in on you during your visit(s) to your unit. Sissy loves her job and be assured you will be taken care of. The next time I have a storage unit need this location on Alcoa Road will be my first choice.
DEBORAH Q | Overall ExperienceI mean you have no contact with anyone and you are charged monthly; so yes everything was as I expected. I was suppose to get the first month free but was told at check out that if I chose to do business with them again they would consider giving me credit. Well if u have moved out of state and you are owed this, why would they need to consider giving you what you are owed. Oh well, customer service is no longer a thing.
Janice C | Overall ExperienceBy far one of the cleanest storage units I've seen very friendly staff very helpful
ESAM D | Overall ExperienceAll staff were very helpful and friendly. Closing my unit was so easy. Thanks for a excellent ecperience.
CAROL F | Overall ExperienceI dealt with the general manager John he was extremely friendly and very helpful
ESAM D | First ImpressionsMy experience with this facility was way better than my expectations. I loved everything about it. I would have moved in to live in if I could have!! Thank you guys!
Fumiko K | Overall ExperienceI wish access to the storage rooms was available later or 24 hours. The staff was excellent and the facilities safe and secure.
BRIAN M | Overall ExperienceThe manager at this location is very nice and very helpful!
Kristin G | Overall ExperienceI did have issues with the storage unit being changed to a different state. It was stressful, had to call multiple times to get it fixed, got shifted to different call centers. Finally, after 2 days of calling it was fixed to the correct location. Everything else was great. If I didn't have to call so much and be transferred so many times this would have been A excellent experience.
Dan H | Overall Experience