The staff is amazing, and the storage area is very cleanMegan C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved two large storage units. When I got there they told me they only had one unit available. Why did I reserve it?Kenneth C. | First Impressions
Raymond was great, kind, understanding, knowledgeable, explained everything clearly and professionally, I felt like my older brother was taking care of us.RYANN A.
The only problem I had was getting heavy storage stuff downstairs. Other wise it's a great place.Elizabeth C. | Overall Experience
Let me have a job there Ronald reed i was hired a fre months agonon Clinton highway and done everything but girl hitedcher husband and the day I was starting she hired her husband and he did not l fee 5rmmmnn 5uRONALD R.
Excellent Staff !ALEX C.
The reservation department sucked!!! I reserved my trailer for Seveirville, which was 10 min from where we were vacationing. Without as much as a phone call, my reservation was moved to over an hour away..... I called the day of my reservation for an explanation and got no answer only a half hearted sorry.... I should've rented the trailer at home, it would've been closer and over $100 cheaper. I will not recommend U Haul to anyone!DARRIN H.
Customer did not leave a comment.JOSHUA B.
Staff was great to work with!Pam B.
Customer did not leave a comment.MARTIN L.
I've been using uhaul a lot lately. I prefer this particular location.. They are really on the ball.CHRISTOPHER W.
The self check in could be streamlined. Maybe instead of having to log into with a contract number maybe use the equipment number. Literally it's right there in case you have left your contract number elsewhere. Also wished there was someway for early pickup for trailers. I understand you want pictures for correct hookup. In my case I'm a professional driver and it's really an insult to have someone make sure I hook a trailer correctly. I also understand that any people are idiots and can't get out of the rain... 95% of the people who get rental equipment from you or a competitor shouldn't be allowed to drive in the first place. Over all the rental experience was great just streamline the after hours return stuff.DAVID M.
Customer did not leave a comment.Halstead M.
Customer did not leave a comment.Christopher W. | Overall Experience
Amazing customer service!!!!William W.
Customer did not leave a comment.CHARLES B.
Get your information right, don't tell customer they have to pay $80 more for drop off at location they reserved originally.MICHAEL G.
The trailer tires were checked AFTER if was loaded and hooked up. This should have been done before the rental. The technician put a lot of air in the tire, and instead of checking to see why he sent me on my way. Then 4 hours later trying to get tire service due to a failed tire was another sage and did nothing to make me happy.JON W.
Customer did not leave a comment.JENNA W. | First Impressions
Customer did not leave a comment.VAFUMBA K.
Customer did not leave a comment.CASSANDRA S.
Customer did not leave a comment.Todd S.
Very accommodating and reasonableWILLIAM C. | Overall Experience
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Cynthia K.
Excellent experience. Very nice van, easy to rent, extend rental when needed, great people to talk to and do business with. Thank you!Tammy G.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.Onyx B. | First Impressions
Nice folksphil b. | Overall Experience
Everything was great. Easy to do!STEPHEN D.
Customer did not leave a comment.JUSTIN J.
Customer did not leave a comment.Jackie B. | First Impressions
Customer did not leave a comment.STEVEN K.
Outstanding and fast return service here! Great employees and great location! Highly recommended!!!naydine W.
Customer did not leave a comment.James L.
Not ripping people off.George P.
Customer did not leave a comment.KAREN H.
Customer did not leave a comment.LISA G.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.CARNEAL L.
Check the equipment!! Wrong tire/wheel combo on one side of the tow dolly caused the fender to slice the right side tire completely around the circumference like it was cheese. This caused a failure in less than 10 miles and before loading. Roadside assistance replace the tire but had to have a cheater bar to bend the fender sufficiently to not touch the tire. That added enough apprehension within the time constraint that I had.BRIAN R.
The guys that rented show me my dolly for the day was awesome they were all very nice and professional thank you very muchPATRICIA F.
The staff and facility were top notch. The only issue I had which is what caused the rating to be low was the Setup of the storage facility. I rented one of the biggest units they had in climate control and it was on the top floor. Looking around it seemed like all the large units were upstairs and the small closet units were on the first floor. Seemed completely opposite of what you’d expect which made for a really long and tiring moving experience because of the ten stairs that had to be climbed with every load. That flaw in design is what really makes this storage unit rental questionable, because the staff was extremely friendly and the facility was super clean and well lit. A+++ for the staff and cleanliness, D for the storage unit design and practicality.Ryan F. | First Impressions
Customer did not leave a comment.CHRISTOPHER H.
To expensive and when people bring back the uhaul early they should get some money back like I rented one and it rented for 5 days and I had it back in three so it shouldn't cost as much as it didJONATHAN P.
Customer did not leave a comment.RACHEL R.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.Spencer C.
Customer did not leave a comment.christina l. | First Impressions
Customer did not leave a comment.HAROLD C.
Everything was fantastic! The entire experience was very smooth and painless. I'm a big fan of this location.KELLEY C.
John, Benny, Joe and Miss Charlotte are always super nice and a joy to do business with. Keep up the good work guys!!!RICHARDS S.
Customer did not leave a comment.william r. | Overall Experience
Everything went very smooth and the service was excellent!ROY L.
Customer did not leave a comment.Frances B. | Overall Experience
Really helpful and friendly staffEdmond R. | First Impressions
I reserved a storage unit on line. When I got there they said it wasn't available. Apparently there was one unit but they were holding it for someone elseFRANKLIN K.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.BRANDON M.
Customer did not leave a comment.Crystal M.
Originally rented trailer for a local move, then I thought I might need it to move some stuff to a town about 1.5 hours away. The rep said he would â€œdo me a dealâ€ and make it the same price as a local rental. Turns out I didn't need to go to the other town and turned it back in this morning. Well the other rep â€œdid me a dealâ€ and charged me an additional $30 for dropping the trailer off in the wrong location. Thanks but no thanks. No more â€œdealsâ€ from this location.CRAIG R.
Customer did not leave a comment.ERIN M.
Customer did not leave a comment.John M.
No improvements. Just wanted to say I really appreciated Anthony. He has a great attitude and treated me well.WALTER F.
Customer did not leave a comment.Isaac H.
Staff was knowledgeable and friendly throughout the whole process.CRAIG T.
Customer did not leave a comment.EDWARD D.
Great service, very cheerful and helpful. Met all of our needs above our expectations! Thank you!RICHARD B.
Customer did not leave a comment.ELIZABETH L.
The staff at this location is great. Super helpful, friendly, and professional.Robert L.
The owner, was absolutely wonderfulAlexander M.
Customer did not leave a comment.RAFAEL M.
Customer did not leave a comment.RODNEY W.
Customer did not leave a comment.PATRICK W.
2 of the 3 items i had reserved were not there and i had to go to another location for 1 of them. The other i never got. Also it was a problem at the second location when i went to pick it up. I had to make numerous phone calls to get it resolved and spend about 2 hours doing this. Plus i had to drive about 25 miles out of my way.Frank A.
Customer did not leave a comment.Kody R.
Trucks are suppose to be "clean enough for another family to rent" Yet the ash tray was full of ash and butts, there was sticky stuff all over the cup holders and half the time the radio wouldn't work.JOSHUA B.
We could not check the truck in on-line due to a system issue with U-Haul's website and had to wait on hold for over an hour to speak with a Representative to confirm the drop off and tell them of the two equipment issues with the truck. This is absolutely unacceptable for customer service.Tammy C.
Customer did not leave a comment.Richard L.
Bit expensive and they don’t want to work with you even after having the unit for 24+ months.steven n. | Overall Experience
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.MARK R.
Customer did not leave a comment.David J. | First Impressions
Customer did not leave a comment.DAVID J.
Anthony was super friendly and helpful. We forgot to fill the tank upon return and he let us know immediately so we could fill it and then return it. We could also tell he was working hard to clean other returned vehicles.Jennifer C.
We order 12 furniture blankets. When we went to pick up our furniture, it turned out that the furniture were all crated and we did not need the blankets. When we returned, I asked for a credit for the blankets. They were in their original bags, untouched, folded as they were given to us. This is the first time I deal with a merchant where you return goods in their original packaging and they refuse to take back and give credits for them. Very disappointing.DENIS G.
Nothing, team was awesome at this locationChristopher S.
Customer did not leave a comment.BETTY Y. | Overall Experience
The most helpfull UHaul location i have used. Will be using them again as have shed full of stuff in MO need to go getDEBORAH P.
Customer did not leave a comment.George M. | First Impressions
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.James C.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Jamison S.
Customer did not leave a comment.Bette W.
Customer did not leave a comment.KATHY A.
You guy's were there for me when other companies were not . I'll always recommend you guysDENNIS S.
Horrible attitudes and personalities. Hard to deal with. A lot of good products, but such a waste because they are not polite and hard to communicate with.JARED H.
John was at another facility years ago when I lived near that store. His employees were always friendly knowledgeable and the atmosphere good. Since he left that store wasn’t the same (still ok but not the same atmosphere ). Now I’m close to another location (all corporate stores) and it’s not like his was either. When I put storage in Alcoa I saw he was there. Every employee was friendly and the same atmosphere as 15 years ago. Great job John and team!!jonathan b. | First Impressions
Customer did not leave a comment.MARK P.
Customer did not leave a comment.BARNEY H.
Customer did not leave a comment.Frederick P.
Everything was great and Benny, who hooks up your vehicle and unhooks you at the end is awesome!Julie B.
Customer did not leave a comment.Jeremy E.
It has been over 20 years since I have rented a u-haul and a lot of things have changed. One of the main things is the app. I asked if they still had a drop box for after hours and showed me where it was. I received the text about after hours return. I returned the truck, locked the doors, dropped the keys and contract into the drop slot then went to the link. I was thinking it was just a click that it was returned. It asked for mileage that I couldn't give because everything was locked up and keys dropped. My only suggestion is for the after hours drop off be explained in more detail so people not aware of the more recent ways do not incur the $20 additional charge for checking in the truck after hours.DAVID F.
Excellent service!!!! Very well organized...David W.
This location was always very clean and well maintained. The office staff were generally nice. This is a safe place to store your belongings.Susan W. | Overall Experience
Customer did not leave a comment.Giedrius S.
Customer did not leave a comment.Linda P.
Treated me greatRONALD J.
Customer did not leave a comment.KELLY B.
I came in at the airport and is 2 miles away from location. I had to walk there due to no taxis or ubers available. Would be nice to have someone help me get to airport instead of having to walk with luggage.ROBERT M.
Customer did not leave a comment.Andrew C.
Customer did not leave a comment.JACOB T.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.LOWELL A.
The guy at the front desk (can’t remember his name) was very friendly and accommodating! He only had a small unit available but our things wouldn’t fit from the trailer we had rented so he gave us two! Being from California and moving to TN, I wasn’t sure what to expect from the people but was overwhelmed by the kindness and hospitality. Someone saw us struggling with a recliner and offered to help get it in the upstairs unit…..LOVE southern hospitality….don’t know why I stayed in California as long as I did. I feel at home here and this was my first experience. Thank you UHAUL!!David D. | Overall Experience
Easy to rent and convenient location friendly staffRebecca L. | Overall Experience
Customer did not leave a comment.rachel h. | First Impressions
I am rating this so that your emails will go away. The experience was fine but your email barrage is ridiculous.Jerry G. | First Impressions
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.sonia h. | First Impressions
Customer did not leave a comment.Elizabeth S. | First Impressions
I had a very great experience. It was easy to reserve a unit and fill out paperwork when I arrived. The staff was great!Alice H. | First Impressions
Great experience all around. Rented truck from Leesburg Fl and that was PERFECT! Drove to Alcoa, perfect. Super experience. Easy to load !HARVEY G. | First Impressions
Customer did not leave a comment.Robert S. | Online Move In
Customer did not leave a comment.PETER K. | Overall Experience
Customer did not leave a comment.Chelli L. | Overall Experience
Always extremely clean and the staff are wonderful!!!SUE W. | First Impressions
Your Sunday Staff is Top Notch.timothy r. | First Impressions
The guy who help me very accommodating and helpfulMalinda L. | First Impressions
Staff always helpful, well-maintained facility. No issues in the 6 years we used storage unit. Great people!Donna R. | Overall Experience
Customer did not leave a comment.Kay W. | Overall Experience
Been a customer for a long time and will continue to recommend to others.william r. | First Impressions
Very secure, very efficient and great inventoryJoe G. | Overall Experience
Customer did not leave a comment.jim w. | First Impressions
Customer did not leave a comment.William C. | Overall Experience
Ya'll should teach customer service skills!!!! Great folks doing a great job and smiling the whole timeMonica B. | Overall Experience
Customer did not leave a comment.Susan M. | Overall Experience
Customer did not leave a comment.carlton m. | First Impressions
Convenient, clean, cost effective, just why I keep coming back to U-Haul for my moving and storage needs.Mark S S. | Overall Experience
Customer did not leave a comment.Josh L. | Overall Experience
Very nice storage facility. Staff was always helpful and nice. I will use this Uhaul again if the need arises.DEBORAH D. | Overall Experience
Reliable staff and really great service. Will recommend to my friends.Daniel C. | First Impressions
The only down side to using this particular facility is they don’t have 24 hour access. Other than that the facility is wonderful as well as the staffjami a. | Overall Experience
Staff very friendly and professional. Always very well lit buildings. I left my things in my unit for over 1 year and they came out the same way they were put in. No damage done. Would recommend to a friend.Diane P. | Overall Experience
The staff was very helpful.WILLIAM C. | First Impressions
Customer did not leave a comment.Joseph H. | First Impressions
Customer did not leave a comment.JOSEPH H. | Overall Experience
Customer did not leave a comment.Douglas D. | Overall Experience
Customer did not leave a comment.Kelly F. | Overall Experience
Lights are motion sensors. I am short. They would go out spooky and made me feel scared when th Er e alone. No light in unit. Only in hallway.Martha W. | Overall Experience
Raymond was awesome! He took time with us to show us our different options for storage and was very helpful and polite. All the staff was helpful! Even the fellow that showed us the procedures to get into our unit. It was really a great experience! Thank you so much!Syldia S. | First Impressions
Customer did not leave a comment.Bob H. | Overall Experience
Customer did not leave a comment.Kay W. | First Impressions
Completely satisfied! Excellent facility and kind staff!Jennifer M. | Overall Experience
Customer did not leave a comment.Ronald D. | First Impressions
Customer did not leave a comment.steve c. | First Impressions
Customer did not leave a comment.PAMELA C. | Overall Experience
John went above & beyond to help my family with life's ever changing challenges & time constraints. I would totally recommend Uhaul at Alcoa Tennessee with full assurance of safety & convienent storage needs. Thank you a million times John. Regards, Wendi & NoelWendi V. | Overall Experience
Customer did not leave a comment.Jennifer R. | Overall Experience
Tge truck rental was not a good experience I would like to speak someone at the corporate level about thus.dana b. | Overall Experience
Would have been nice to get at least part of the money back from where I didn’t use but 2 days in the next month that cost me 57 dollarsJohnathan W. | Overall Experience
Customer did not leave a comment.vladimer i. | Overall Experience
Customer did not leave a comment.Todd R. | First Impressions
Customer did not leave a comment.kristina h. | Overall Experience
My only negative experience with this storage facility is they moved my storage until while it was full of items. I receive an email before hand letting me know what was happening and I did not need to do anything. The next time I went over to the unit, I found things in disarray. A mirror had fallen, bins were tipped over, etc. Nothing was broke, but scratches to some fallen frames were noted, keepsakes in the bind had shifted, wrinkling things. Not happy about that. Other than the one incident, everything else was good. In addition, when asking your questions on this feedback form, I would rather see ratings from say 1-5 instead of yes/no. In some cases I would have rated 3 or 4 letting you know it was not up to par. Instead, I answered yes because I didn't want to say no.Danny J. | Overall Experience
When I had to put my college things in storage quickly due to the COVID-19 pandemic, I managed to get the last 5x5 interior storage room and I understand why. The storage facility is super clean, the staff is incredibly friendly and helpful, and it had great security procedures and precautions. I definitely felt safe leaving my things behind in another state for 5 months.brianna b. | Overall Experience
Customer did not leave a comment.DAN P. | Overall Experience
Customer did not leave a comment.Scott L. | Overall Experience
Great for storing our daughter's college dorm room stuff over the summer!laurie G. | Overall Experience
I’m a student at UT and come here every time I need to store anything! Everyone has been so nice and very helpful. The facility is nice, clean and easily accessible whenever I would need to get something.Jenna L. | Overall Experience
John was very friendlyGreg B. | Overall Experience
Customer did not leave a comment.Alexandria S. | Overall Experience
Customer did not leave a comment.madolyn f. | First Impressions
Our entire experience with U-Haul was great. The staff was very helpful and courteous. The facility was well lit and clean. The only negative we experienced was a unit near ours that smelled like one hundred cat litter boxes. It wasn't the fault of the facility. It was just a customer probably storing some furniture that their cats had peed on. Really gross.Patricia H. | Overall Experience
Guys were very helpful and friendly.sheree K. | Overall Experience
Customer did not leave a comment.Jordan H. | Overall Experience
Customer did not leave a comment.Carolyn N. | Overall Experience
Customer did not leave a comment.Carla W. | First Impressions
This location is great. The units are clean and secure. Staff were always helpful and friendly. I recommend them if you live in the Alcoa/Louisville are.conchita b. | Overall Experience
Customer did not leave a comment.Sherri L. | Overall Experience
Hoping to use again when we get another camperBeverly L. | Overall Experience
Customer did not leave a comment.Gene C. | Overall Experience
Customer did not leave a comment.TOM C. | Overall Experience
Customer did not leave a comment.Natasha B. | Overall Experience
We really appreciated the quality and service that were available at this storage site. It was wonderful to have my RV in covered storage and have access to electricity to keep the battery charged and when necessary for other uses. This is a really great facility and is well maintained and secure.PETER L. | Overall Experience
Customer did not leave a comment.Kimberly B. | Overall Experience
Customer did not leave a comment.Robert C. | First Impressions
Excellent friendly staff and service.dwayne s. | Overall Experience
Customer did not leave a comment.Jeremy H. | Overall Experience
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.BETSEY H. | Overall Experience
Customer did not leave a comment.Nenocshka H. | Overall Experience
Everyone was friendly and helpful.Kelli R. | First Impressions
Everything was great. Please cancel my storage facility rental. I have removed everything. Thank you!Fred H. | Overall Experience
I rented a unit for about 17 months at this location. Making payment each month was fast and easy. Getting to my unit anytime I needed to was always available. VERY clean!!!Casey G. | Overall Experience
Customer did not leave a comment.Pamela H. | Online Move In
Customer did not leave a comment.margaret m. | Overall Experience
Customer did not leave a comment.Sally L. | First Impressions
I highly recommend this storage facility people are very nice and everything looks very cleanMarie Z. | Overall Experience
Very nice experience! Thank you!suzanne h. | Overall Experience
Great service, convenient location. Thank you.William C. | Overall Experience
The entire staff was professional in every regardMark W. | Overall Experience
I am very thankful and pleased for my time at the Alcoa u-haul! They always answered questions and the facilities were always clean!allyson h. | Overall Experience
Before hand I called and made a reservation. When I arrived there was no record. Other than that experience was great.Stephen H. | Overall Experience
Excellent self reservation & check-in process, clean facility, appreciate the supplied carts for transferring items to unit, overall extremely happy so far!Jonathan D. | Online Move In
Facility has very efficient and helpful staff and is well maintained.RONDA P. | Overall Experience
Had a wonderful experience and heated as wellJames P. | First Impressions
Helped planning for moving from our PODkatherine f. | First Impressions
Wonderful facility and very friendly staff.John H. | Overall Experience
The U-Haul on Alcoa Hwy is top notch. They take renting trucks, storage units and shipping supplies to the highest level. The pride of the employee is apparent in every detail.tammy h. | Overall Experience
U-Haul is doing excellent job accommodating all of my needs. The employees are highly professional and nice. I am very thankful for their help.Zoya G. | First Impressions
The staff was friendly and my unit was perfect!monica l. | Overall Experience
The 3 gentleman that were there were awesome!! Best service I’ve had from anywhere in a long time!bernice s. | First Impressions
Very helpful and friendly employees.Jeff P. | First Impressions
they changed the power availability but did not notify anyone which caused expensive battery issues and loss of food in the fridge this was a few years ago Office staff are rude and unwilling to helpTRACIE D. | Overall Experience
Professional service.Frank E. | First Impressions
Friendly, knowledgeable, professional.Roger M. | First Impressions
Best place in maryville to have a storage unit. The staff was also very nice all the time.Elizabeth C. | Overall Experience
There are no words to describe how great our experience has been. We are blown away by the kindness and most of all service that we have received from U-haul Moving and Storage of Alcoa Hwy Thank You!Neil S. | First Impressions
Very friendly and helpful staff, facility was clean and well maintained.leigh j. | Overall Experience
Very satisfiedhenry y. | Overall Experience
The service was excellent and the people there where gteat starting from the front desk to the ladies that i had contact with. Thank you guysJanice M. | First Impressions
great facilityJOE J. | Overall Experience
Good value. Hard to get out on Alcoa Hwy. Entrance is deceiving, need to turn in on service road before you actually reach facility.Jeff C. | Overall Experience
Great customer experience... all details were explained and process was easy to move into my storage unitRobert T. | First Impressions
Unit 2037 leaked. Several boxes wet and had to be replaced. Manager did give me boxes. Was given a paper to contact you about damages. Was also told no insurance purchased nothing will be done.Jeanetta M. | Overall Experience
It was an expensive decision.Pamela H. | Overall Experience
Great facilityjoseph v. | First Impressions
Quick service, got it right the first time.randall p. | First Impressions
Very Fast And Made Sure I Got The Right Unit For My Needs.Austin L. | First Impressions
Very kind and courteous.Deborah w. | First Impressions
Fair price and adequate space.Pamela H. | First Impressions
Rental van was clean and well maintained. Storage unit clean and ready for my use. Boxes and tape excellent. Staff informative. Helpful. And kind.Martha W. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!