Customer did not leave a comment.Ronald T.
Customer Reviews for U-Haul Moving & Storage of Alcoa Hwy
Alcoa, TN 37701
(Next To RJ's Courtyard Restuaraunt)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph M.
The drivers window gasket was not in tune with the Windows-Excessive wind noise.Nick N.
Customer did not leave a comment.Daniel Ray S.
Excellent team you have there!Sean P.
Customer did not leave a comment.Jeffrey P.
Test drive the older trucks to see if they drive safely. I got a van that the play in the steering wheel was scary and as I apply the slightest pressure on the gas pedal, the truck wants to take off like a rocket! When I came to a downhill stop, the truck almost went off the hill!Robert V.
Overall great service. On the truck i used was a little bumpy when going through potholes but overall the vehicle was very clean and maintained. Thanks.Devon M.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.Sandra H.
I had a problem with my hitch wiring and they were able to get me in the next day. Then they focused on to fix the issue as quick as they could. While I waited, the workers chatted with me and made me feel right at home.Elizabeth C.
Always super friendly and helpful. The facility is always clean and even by myself I have always felt very safe. I have yet to meet an employee there that does not go out of their way to help.AMANDA S. | Overall Experience
We’re constantly renting storage units for our various motorcycle trips and this is by far, the most organized, cleanest and well lit facility that we’ve ever experienced in over 15yrs!Matt G. | Overall Experience
Customer did not leave a comment.Brian R.
I am very happy and pleased with using uhauls Ubox service to move my home goods acrross the country. This process was very efficient and my move was successful with no bad issues. I really enjoyed working with the team in Alcoa, TN. Every one was friendly and on the ball. Thank youMark C.
Customer did not leave a comment.Jeanette W.
Customer did not leave a comment.DANIELLE R. | Overall Experience
Excellent service. Walked me through the process and showed me where my locker was and ladder was ready. Friendly staff. Would recommend to friends.william h. | First Impressions
Customer did not leave a comment.JOSHUA T.
Customer did not leave a comment.Jeffrey M.
Top Notch Service!Ellan H.
Customer did not leave a comment.Chad C.
Customer did not leave a comment.Lynda M. | First Impressions
When I checked in, the man at the desk had a condescending attitude towards me about when my order would be completed.Elizabeth C.
Customer did not leave a comment.Terry G.
Customer did not leave a comment.Russell W.
All greatGregory T.
Customer did not leave a comment.MICHAEL A. | First Impressions
Customer did not leave a comment.William K.
Was the best U-Haul experience I have ever had! The team was outstanding! Would recommend them without hesitation.Steve O.
We have used this Uhaul on numerous occasions and everyone there goes above and beyond to be helpful! Thank You for Your Help.Brenda H. | Overall Experience
Customer did not leave a comment.robert B.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Cindy M.
Customer did not leave a comment.roseann K.
Friendly, responsive staff. .Very clean and accessible facilities. Accurate billing. Couldn't have asked for a better facility!Sheila B.
Simply keep up the work you do the way you're doing it. It was a pleasure.Troy W.
Customer did not leave a comment.Jeffrey J.
Extremely nice people!!DEBBIE S. | First Impressions
Customer did not leave a comment.glenn W.
Customer did not leave a comment.Donald J.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.Bobby H.
Customer did not leave a comment.Michael M.
My only complaint was that my automatic payment came out on the afternoon of the 24th, and we were moved out in the morning of the 26th- (a day and a half after the month's payment was taken) and there was no refund (not even prorated) for our monthly amount. That is my only complaint.ERIC B. | Overall Experience
Helpful and friendly. Found out later that they incorrectly hooked up our car to the trailer restraints.Gerald W.
Customer did not leave a comment.BO H. | Overall Experience
Customer did not leave a comment.BRYAN W.
Customer did not leave a comment.Shanna H.
On time and equipment ready to roll. Check-in/check-out most accommodating. Rented the medium size trailer on the Univ. of TN/Georgia 🏈 game day for one 12 hours w/insurance for around $30. one queen bedroom suite fit well...the bed went in diagonal, though. Would rent the larger trailer if more than two chest with queen bed. The Alcoa/Knoxville highway site has many, many units.Nick N.
Customer did not leave a comment.Curtis H.
Great service, definitely would recommendJoseph C.
Nothing. Very nice and helpfulRita W.
Rented a truck for 2 hours online. Moving crew took 3 hrs to move. Screenshots to prove what I ordered, versus what I was actually charged. I was charged for 2 days of truck rental plus 2 days of mileage costs. How do they get away with this?? One new guy was very nice to me, as well as honest about my order. But the rest looked rough, and they didn't care if the false charge was justified or not. The nice guy noticed the discrepancy in my order, and tried to fix it. But the system still charged me way too much. Doesn't seem legal. Seeing what I can do about it. Will update.Jessica H.
Very easy turn in process. Very friendly staff. Will definitely use them again. Price was excellent too!Allison M.
Customer did not leave a comment.sonia h. | Overall Experience
NoneJudith O. | First Impressions
Customer did not leave a comment.sharon p. | First Impressions
Customer did not leave a comment.Sandra C. | Overall Experience
Customer did not leave a comment.James T.
Customer did not leave a comment.David J.
Property was clean, organized and neat; employees were courteous and friendly!christina Z.
Customer did not leave a comment.Stephen B. | Overall Experience
Customer did not leave a comment.John F.
The drop off location was very friendly and nice looking. The office staff was very helpful and called to let me know what my final total was before running my card! I would definitely recommend Hahira Auto to a friend!JOE C.
Absolutely awesome experience. I ended up with three storage units at this location. I also dropped off and picked up equipment a few times. The entire staff was extremely friendly and helpful. Every part of the customer service side of the experience was very good. The only issue I had is that two my my units were on the second floor and there’s no elevator to take heavy items up and down. It worked out fine but I wasn’t really aware the units were on the second floor before getting there. Overall good experience though. I would recommend utilizing this facility.Stephen B. | Overall Experience
Customer did not leave a comment.Albert L.
Nothing Ray and Joe were greatNeil P.
Customer did not leave a comment.Asia W. | Overall Experience
We frequently rent storage units for our m/c trips and this facility is the best we’ve ever found! Clean, bright lighting, latest technology for self check-in, friendly staff and an easy on-line account set-up. Also a huge selection of rental vehicles. The owner and management really take pride in their work!! Truly amazing!!!Matt G. | First Impressions
Customer did not leave a comment.ed C.
Customer did not leave a comment.David T.
Customer did not leave a comment.Kurt J. | First Impressions
Customer did not leave a comment.MEGHAN B.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.kelly W.
Customer did not leave a comment.JEFFREY B. | Overall Experience
Nothing I can think of. Great service and professional help!William M.
Customer did not leave a comment.Christopher H.
Keep up excellent attitude and job.Robert P.
Customer did not leave a comment.Mitchell B.
Not a thing...keep doing what you're doing. Although, maybe partner with gas/convenience stores, etc., for a coupon for a free cup of coffee (or similar). Nice touch while moving...Uhaul Cares Program!!!Mark B.
Customer did not leave a comment.Ricky U.
Customer did not leave a comment.James B.
1. Waited 3 weeks to ship u-boxes after they where dropped off to ship. 2. Had to drive 125 miles one way to pick-up each u-box. Logged 500 miles just to pick-up and return u-boxes to location that uhaul shipped the u-boxes to. 3. Uhaul refused to let me pull a double u-box trailer even though my tow vehicle exceeded the rating requirements that uhaul list to tow a double u-box trailer. I was told that if I wanted my household goods I would have to pull a single u-box trailer or RENT ONE OF THEIR VANS. This cost me 2 extra days on the road and double the expense to receive our household goods. 4. I would not use uhaul to ship with again. It was very expensive, they did not keep their promise and once you give them your goods they do what they want and don`t care about you.David B.
Customer did not leave a comment.Tonya R.
Customer did not leave a comment.Leonard H.
I appreciate the customer service and helpfulness from Matt and his team! I will definitely be coming back!GHeath D.
This was the third location I was sent to to finally pick up a truck that was different than the one I reserved. The experience was horrible. I was switched from a 20 foot truck to a 26 foot truck due to availability and then moved from Central Street to Clinton Highway. When I showed up to Clinton HWY exactly at my reservation time, they did not have the truck. They said it was supposed to be returned that morning but had not arrived. When I asked to have one of the other trucks that I was staring at, I was told those were all reserved to be picked up today. I said that I should get one of those since I was here and when the other truck is returned, a later customer can have it. I was refused and had to drive all the way to Alcoa to finally pick up a truck. It was awful customer service.Joshua F.
Customer did not leave a comment.James G.
EVERYTHING WAS PERFECT !! FIRST CLASSRay J.
Customer did not leave a comment.BLAINE C. | Overall Experience
Customer did not leave a comment.DAVID B. | Overall Experience
Customer did not leave a comment.Nilamprasad P.
John was great! This was a very nice, clean location.John A.
Customer did not leave a comment.Carter N.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.ANGELA I.
Excellent service!!JAMES L.
Customer did not leave a comment.Fred O.
The UHaul located at 3699 Alcoa Hwy, Alcoa, TN 37701 is one of the nicest locations I've ever used. Friendly and professional staff along with all the moving options you could need.David L.
Customer did not leave a comment.Dana T.
I closed my account two full weeks before my next due date. I was extremely disappointed that there was no prorated refund as they will be renting my unit again effectively getting double rent on it. Not at all fairSHERI-LYN S. | Overall Experience
Customer did not leave a comment.Jonathan O.
The only issue was the very heavy traffic on Alcoa Highway at 5pm.......Arthur K.
Customer did not leave a comment.Timothy W.
Customer did not leave a comment.Khaled B.
Customer did not leave a comment.MARK W.
I have no problems with the local U-Haul location; the staff were friendly and extremely helpful. However I had major issues with my online booking 24/7 rental experience 1. I was about an hour and a half late, and the online check in process wouldn't work. It didn't give a clear reason why it wasn't working, it just kept looping me in circles 2. When I called customer service, they said this happens when you're a half hour late or more. This was never something indicated to me when I made the reservation. I assumed when I booked it, I could show up at that time or later to get the truck 3. Customer service could not help me get my reservation. They told me it had been booked over since I didn't show up on time. They did offer another truck but I would have had to bring it back hours earlier than my reservation was originally for. I ended up having to cancel the reservation and book a new one early the next morning, which ate 1-2 hours out of my moving day 4. The local store told me when I picked up the truck the next morning that my truck was never booked over and had been there waiting for me the entire time. Based on this experience, I'm unlikely to use U-Haul again unless I only went to the local store.Joel C.
Customer did not leave a comment.Ron B.
Customer did not leave a comment.Jennifer L.
Customer did not leave a comment.Gertrude D.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.Andrew K.
I been using U-Haul for over 40 years and for the first time I ever rented a truck going one-way that the truck wasn't gased up already it was very inconvenient for me. As a decade customer,a great improvement would be that anytime that a customer is going one-way out of state your truck should be already filled up with gas that would help tremendously!!! Thank you Constance BlackConstance B.
Fantastic service and easy processDeborah L.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Jackie H.
Customer did not leave a comment.MARK W.
Owner and staff always professional, friendly and helpful. Convenient, full service location, too.randy n. | Overall Experience
Customer did not leave a comment.William W.
I will definitely use these storage facilities in the future.angie z. | Overall Experience
We appreciated the young man who showed us how to use the alarm system, took us right to the door and answered our questions. The carts to help with move in were also nice! Very clean and well maintained!Sandra C. | Online Move In
I just started, but so far so goodTom W. | Online Move In
Very friendly and easy to work with. Highly recommend this facility.micheal C. | Overall Experience
Im amazed for the quality of the place and storage. Its super secure n clean. The workers are little to moody but i guess its the weather.Allan C. | Overall Experience
Customer did not leave a comment.RUSSELL P. | Overall Experience
Customer did not leave a comment.Imani U. | First Impressions
John went out of his way to make me happy when we had a gas and mileage related question. Anytime I've had any type of bump in the road John always finds a way to make it work and I appreciate that. It keeps me coming backkimberli s. | First Impressions
Customer did not leave a comment.KENNETH W. | Overall Experience
Customer did not leave a comment.Joseph H. | Overall Experience
Customer did not leave a comment.Megan R. | Overall Experience
Customer did not leave a comment.Jeffery A. | Online Move In
During a transition of renovating our home we found ourselves in need of storage and Alcoa Hwy Haul has been fantastic. Charlotte makes sure that you have everything you need and that you understand everything that storage entails. You can tell that the employees are very happy where they work and it shows through their professionalism and pride. This facility is very clean and I felt very safe. Thank you!AMANDA S. | First Impressions
Absolutely no worries. Security is the best and staff is very friendly, yet professional.john a. | First Impressions
Staff was amazing and super nice. The facility is spotless and I very competitive price wise. So thankful you had a unit available!AMANDA S. | First Impressions
Will continue to suggest and use facility and products.JEREMIAH G. | Overall Experience
Customer did not leave a comment.Deborah F. | First Impressions
Had problems w/ the website on more than one occasion while yrying to pay the bill. Local office was great!Sandra K. | Overall Experience
Employees were friendly and efficient, even after my nephew accidentally set the alarm off.MICHELLE W. | First Impressions
I am so thankful for the helpful front desk, and the cart driver who are both extremely helpful. The place is so clean, organized and takes my worry away about storing stuff. The world is a better place because of this convenience! Thank you so much!!Fumiko K. | First Impressions
Inside temp controlled storage for couple years. My ground-level unit had good access but glad I didn’t have to move up/down stairs. I thought price was high. Overall area well maintained, but upon move-out, I found many items had been dripped on from above leaving a sticky residue on items, as well as dirt, glitter, and small debris from unit above - nasty. Luckily residue is coming off wood furniture but some paper products ruined.charles h. | Overall Experience
excellent customer serviceCHARLES L. | Overall Experience
Great place for camper storage. The employees were friendly and helpfulThomas M. | Overall Experience
Customer did not leave a comment.MEGHAN P. | First Impressions
Customer did not leave a comment.Moya M. | Online Move In
Its very clean and all the guys are very helpful and friendly and the owner is a wonderful and down to earth guy. Would recommend this place to anyone. Have used this place a few times. Thanks everyone for helping me and my family.Sherry D. | Overall Experience
Customer did not leave a comment.CATHERINE M. | Overall Experience
Helpful and friendly staff! If I ever need another storage unit I will be back! But in the meantime, I will continue to rent my uhauls from here!Savannah C. | Overall Experience
Customer did not leave a comment.Phyllis G. | Overall Experience
Customer did not leave a comment.korey g. | Overall Experience
Customer did not leave a comment.kristina h. | Overall Experience
Customer did not leave a comment.Karen H. | Overall Experience
Staff super nice and helpful. Access after business hours is greatCRYSTAL P. | First Impressions
We were in the RV storage section and were well pleased with the facility and management. The reason we left was to move to an enclosed barn we built for the motorhome.James M. | Overall Experience
Customer did not leave a comment.Karen H. | First Impressions
I rented spot for 2-3 days,but I paid for a month, your employee put my credit card to auto pay,and U Haul charge me 3 months, I don't know why,this is robbery.Farrukh A. | Overall Experience
Customer did not leave a comment.Dean G. | Overall Experience
Hi, everything was great, except that I don't remember being told about needing to enter my code to get into the building, even when the sliding doors are automatically opening. So, when I moved in, I set off the alarm which was embarrassing and got told off by security.Rosemarie M. | Online Move In
I had an Excellent experience at U-Haul Storage. John and his staff were always pleasant, professional and attentive to any request or services that I needed. I would not be leaving other than the fact that the company I work for has negotiated a national contract and I had no choice. Thank You for the excellent service over all the years!!MICHAEL B. | Overall Experience
I had this unit for 5 years. The hours of availability were great and the staff was great. The climate controlled storage was great for my needs in storing a lot of household items after my father had passed away. I highly recommend this facility.Donald R. | Overall Experience
Minor suggestion. Would be helpful to have a sign at the storage area office to go to the main office. When they joke it's happened before where people wait at the storage location, can't be completely obvious.CHARLES C. | First Impressions
Customer did not leave a comment.Bryson J. | Overall Experience
Customer did not leave a comment.Victoria H. | Overall Experience
Customer did not leave a comment.Jon S. | Overall Experience
Customer did not leave a comment.Donna F. | Overall Experience
Everything was better than expected. I have had bad experiences from rental establishments, but the fellas at this location made up for any bad experiences had by me. From the truck rental to the storage locker, I am very pleased.John B. | Overall Experience
Customer did not leave a comment.Glenda T. | Overall Experience
Customer did not leave a comment.Eric O. | Overall Experience
Customer did not leave a comment.ROBERT S. | First Impressions
Customer did not leave a comment.Eric R. | Online Move In
Customer did not leave a comment.RONNIE F. | Overall Experience
Customer did not leave a comment.Kathi M. | Overall Experience
Customer did not leave a comment.Phyllis G. | First Impressions
Customer did not leave a comment.Edmond R. | Overall Experience
Customer did not leave a comment.Jon S. | First Impressions
Customer did not leave a comment.Roderick W. | First Impressions
Customer did not leave a comment.Kimberlee N. | Overall Experience
Customer did not leave a comment.Matthew B. | Online Move In
When I’ve paid $150-65/month for years and my debit card that I set up for auto pay expires and I’m not aware, and I get charged a $30 overcharge, I’m not happy. After that when I went in to discuss issue that I wasn’t aware here’s my new card I was told overcharge would be refunded, and it wasn’t. Overpriced and arrogance, as if I needed your service. That’s how I was treated. No I won’t recommend you to anyone.ROBERT P. | Overall Experience
The man at the desk was very rude to me and he took and rented me a storage unit supposed to been 5x10 which had a pool in the middle of it which made it a 3x8 I had to get rid of most of my stuff because I had no place to put it and I will not use this U-Haul storage facility again this man again was very rude and he belittle to me and he took and told me that was the only storage unit they have available and that was enough to put a mop a broom and maybe a few rakes and shovels in maybe a lawn mower but I have used this unit the storage unit a lot of times I have used U-Haul for my moving needs always but I will not use this U-Haul in Alcoa again or their storage facilities again I did not have to be treated that way I felt like his impositionGLENDA H. | Overall Experience
Customer did not leave a comment.Mary D. | First Impressions
Customer did not leave a comment.JONATHAN M. | Overall Experience
Customer did not leave a comment.Jennifer R. | Overall Experience
Customer did not leave a comment.David J. | Overall Experience
Customer did not leave a comment.BRITTANY k. | Overall Experience
I had reserved climate controlled units and when I arrived none were available but I was told air is circulated through the building where my units are. One employee was cranky but eventually became more friendly. The rest of the staff was amazingKim T. | First Impressions
Customer did not leave a comment.deloris d. | Overall Experience
They were greatDESDNIE H. | First Impressions
Customer did not leave a comment.Steven S. | First Impressions