Customer Reviews for U-Haul Moving & Storage of Allentown

4017 reviews

1428 E Livingston St   Allentown, PA 18109
(@ Union & Plymouth)

(610) 434-7735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 434-7735

1428 E Livingston St
Allentown, PA 18109
(@ Union & Plymouth)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Both workers was pleasant with a pleasing personality

rene S. 
Rating:
5.0

nice

BAO J T. 
Rating:
5.0

The only improvement I would like to see, is the return drop off it was alittle difficult, other then that I loved it

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Clarence P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
5.0

This location by far has everything you might need to complete your move successfully. The packing supplies are plentiful and the prices are reasonable. The staff at this location are knowledgeable of the products and rental processes. I would highly recommend.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

MARIO G. 
Rating:
3.0

Customer did not leave a comment.

Hector F. 
Rating:
5.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

Excellent experience. Highly recommend! Definitely communicate with your local uhaul if using ubox because we were able to have our boxes dropped off at our new house early and picked up as soon as we were done unloading because they were in the area (and needed boxes for other customers) great service!

Jodie M. 
Rating:
3.0

Customer did not leave a comment.

eugene e.  |  Overall Experience 
Rating:
5.0

Nice Location To Rent/Storage

SANTOS T. 
Rating:
3.0

The back door was broken, I didn't realize it until I went to use it. The truck was down for repairs and they rented to me anyway. When I called and told them about it they couldn't bring another truck to me I had to drive back and swap trucks. What a waste of my time. They did adjust my bill for there mistake and the fuel I put in the broke truck. That was the first time and last time I will rent a U-Haul truck.

TROY B. 
Rating:
5.0

Brooklyn did an outstanding job during both checkout and return. She is a great employee and representative for your U-Haul location.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

DEVINE H. 
Rating:
3.0

Customer did not leave a comment.

Sheryl R. 
Rating:
5.0

Customer did not leave a comment.

blanca q.  |  Overall Experience 
Rating:
1.0

My husband and I placed an order for a rental truck with pick up time at 0900. We also contracted people to help with the move for two hours. We could not get the truck until 11:30. Location was locked. Employees were inside. We tried to call and no response. Nobody got the courtesy to meet us outside and explain to us if there was a problem. I had to spend extra money to contract the movers for a longer time. We also had spent extra money on arranging child care. The inefficiency of their services cost us extra expenses. We did not get a sincere apology or even offered a discount.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
4.0

Customer did not leave a comment.

MIRANDA G. 
Rating:
1.0

The store was supposed to open at 9:00 AM, the employees didn't show up till 9:45 AM. There were a lot of people whose schedule was ruined because of this including mine. Also the employees didn't apologize for being late and treated us with attitude. The online check provided a truck number that I could have picked but that truck didn't exist. I had to down size to get to my schedule. Very disappointing experience, and I didn't hear a single apology from the U-haul employees.

Sharan T. 
Rating:
5.0

Great job by all

JOHN S. 
Rating:
4.0

My son reserved a 15' truck at another location. When he arrived the lone employee was detailing his own car. Took approximately 30 minutes to help my son only to inform him that the truck was not available. His suggestion was for my son to call 1-800- # for UHaul. Can't believe we still used your company.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

JAVIER B. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

The dude working receiving at the green tent on June 5th around noonish was the same dude I picked up the truck from Friday June 4th around 6:30pm. Super chill and super helpful.

ANDREW R. 
Rating:
5.0

It was easy and the truck was clean.

Paloma R. 
Rating:
5.0

Had problems with check out. Asked female associate for help and was rude.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

FRANKMICHAEL G. 
Rating:
1.0

Have someone working the desk that has respect

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

LEONARD E. 
Rating:
5.0

Customer did not leave a comment.

donna H. 
Rating:
5.0

Keep up the good work 👍🏼

CHARLES Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MORGAN L. 
Rating:
4.0

Defenely I would recommend it to anyone and if I the future needs I 3 rent again.

Carlos T.  |  Overall Experience 
Rating:
1.0

Upon returning the truck after hours and after a long, tired day of moving, I had put it back in the lot where I found it and put the key in a drop box outside. I was unaware I had to drive it in a equipment return lane and put the keys in a different drop box. A woman had called me the next day and told me I never returned the truck. When I told her I did return the truck and where it was she became very rude and condescending, raised her voice with me and told me that I should have read the lease. Customer service here is absolute shit. I won't be returning.

Kenneth T. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

The agent in Allentown, Carmen, was very, very helpful. We filled our u-Box as planned and U-Haul of Allentown picked it up from our home in Bethlehem as scheduled. Delivery to Charlotte NC was ahead of schedule. u-Haul in Charlotte was also very helpful.

Alvin P. 
Rating:
1.0

Customer did not leave a comment.

Nadima M. 
Rating:
4.0

My only concern was my after hours charge. I returned my truck before opening which is what I was told to do even though my reservation was until 11pm.

KATELYN M. 
Rating:
5.0

Customer did not leave a comment.

JENNY B. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA V. 
Rating:
3.0

Customer did not leave a comment.

Melissa L.  |  Overall Experience 
Rating:
5.0

Great staff thank you

WILLIAM L. 
Rating:
5.0

Engine notice concerning "Oil Change REquired"

CLARK N. 
Rating:
5.0

Very professional 👏

ROSA M. 
Rating:
3.0

Customer did not leave a comment.

Corinne M. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
3.0

I was ok with picking up the truck at this location. However, your scheduling team made multiple errors and had me drive an additional 50 miles out of my way to pick up this truck. the original pickup was at a facility in Fleetwood,PA which was 4 miles from my destination. I was told that the truck was doubled booked so I had to pay the extra mileage due to their error. So a truck that should have costed me $50.00 ended up costing me close to $90.00. Not very happy

DOMINICK L. 
Rating:
5.0

I have no concerns. I really appreciated the help I received at this location. Thank you

MICHAEL R. 
Rating:
3.0

They had one person working the counter on a Saturday morning. It took almost 30 minutes to pick up the reserved truck because there were 2 walk-ins and a “not found” reservation in front me. If a location is short staffed, they should take reservations first and THEN walk-ins once the reservations are checked in. Other than that, the truck was fine outside of being a bit dated and dropping the equipment off, the serviceman was extremely friendly and quick.

Diana R. 
Rating:
4.0

Customer did not leave a comment.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJAMES P. 
Rating:
2.0

Customer did not leave a comment.

MARTIN H. 
Rating:
4.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Easy process. Everything was explained. Staff was friendly and courteous. Will definitely recommend and if needed, use that location again.

DAWN H. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Dirt/mud from last customer on passenger dashboard and floor. Must have put feet up on the dash with dirty boots. Tow/haul gear automatically comes on when truck put in drive. Need to inform drivers how to disengage.

Gregg M. 
Rating:
3.0

Extremely long wait at check-in.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel B. 
Rating:
2.0

Try being respectful and courteous to people, it's called customer service

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Yanelba C.  |  Overall Experience 
Rating:
4.0

In the times that were in, with all the negativity and complaints about anthing and everything about businesses and employees, etc., I would like to compliment one of your employees. Her name is Brooklyn, I don't know her personally, but this is the second time that I have had the pleasure of having her as a Uhaul representative when getting a rental. She is very personable, bubbly and just a genuine nice young lady that I would be proud to be a representative of my business as well. Keep an eye on her she should be going to higher places in your company!

ROBERT P. 
Rating:
1.0

It shakes an felt like it was falling apart driving it

AIDA R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
4.0

I have family members that are in the facility now and have been in there before and my sister used to have her merchandise inside of this facility more than once so apparently we find the place very user-friendly

AVIS W.  |  First Impressions 
Rating:
5.0

excellent

AWILDA R. 
Rating:
4.0

Nice and clean, but long lines.

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

jane B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

JULIA T. 
Rating:
4.0

Corp 800 number gets a poor rating. They had me picking up a 100 miles away. They kept saying 2 weeks the schedule will fix it self. It did not and I had to call 5 times it stressed me out. Last thing I need in a major change of life move. The address u told me to pick up the truck did not exist because they moved. More stress!! Then I was told that my area did not do 26 ft trucks. Then I was told I can't rent for three days. A lot of mis communication

Norman R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
4.0

Very impressed with whole experience!

Paul W. 
Rating:
2.0

Reserved a 26 foot truck over 2 weeks ago. When I arrived... they told me my reservation was changed.. and could not tell me why.. I had to go with a smaller truck which caused problems. This is second time this has happened with uhaul.

ALEX P. 
Rating:
1.0

Customer did not leave a comment.

FELICIA C. 
Rating:
1.0

Customer service at uhaul is pathetic. Non existent. You get stuck in a loop of hold music because every person who picks up transfers you instead of helping. The location employees are equally as resistant to do their jobs. The Allentown branch has the most disrespectful employees I have ever experienced. They refused to prepare my boxes and made my movers wait hours. Huge failure on uhauls part. My moving help made the entire experience for me. I will never use uhaul services again.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

TODD S. 
Rating:
5.0

Very accomodating

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN H. 
Rating:
4.0

Customer did not leave a comment.

EVA B. 
Rating:
5.0

Carmen was EXELLENT! I would highly recommend U-Haul, based on my experience dealing with her since December. Sandy Depoti

Sandy D. 
Rating:
5.0

Customer did not leave a comment.

ANNA L. 
Rating:
5.0

Customer did not leave a comment.

MARIELIS V. 
Rating:
5.0

5 stars

Glenn C. 
Rating:
5.0

Very quick and efficient return process.

Curtis M. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

CATHARINE K. 
Rating:
5.0

Customer did not leave a comment.

Eleida V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
4.0

Customer did not leave a comment.

Nadima M.  |  Overall Experience 
Rating:
5.0

The u box delivery and pick up crew did an amazing job and very flexible on the drop off times required to make everything go smoothly! I highly recommend this company! Thank you so much!

LEANN H. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

I dropped my truck off after closing so there was no interaction. I would like to take this opportunity to express my extreme disappointment in the whole process. I had 2 CONFIRMED reservations for 6x12 trailers on Tue, May 27. I get a phone call on Thur, May 29 stating I had no trailers. I had people coming to help me move 2 storage units from Annapolis, Md to Allentown, Pa. I was offered a 15 ft van but it was 30+ minutes from where my storage unit was. This was then met by the experience with the battery that I already mentioned. This was undoubtedly the WORST rental experience I have ever had. UNACCEPTABLE!

HARRIS C. 
Rating:
5.0

Customer did not leave a comment.

LEONARD K. 
Rating:
5.0

Great ty

JEOVANNY S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

VERONICA E C. 
Rating:
3.0

Customer did not leave a comment.

omer khan M. 
Rating:
4.0

All in all it was a great experience. I felt that I packed it pretty tight even though not near full, so I was a bit suprised by the shifting inside as I did have 3 items break. But all in all, it was a good solution to my need. Would consider using the process again! Thank you.

Kathleen B. 
Rating:
5.0

Ladies were very friendly and helpful!

Clifford W. 
Rating:
5.0

I arrived at the place and they were all very attentive. It was all very fast and easy.

GUILLERMO M. 
Rating:
3.0

You can start by letting people know the details of the check in process when they return a truck after hours. The contract doesn't even tell the details of the process. Uhaul leads you to believe all you have to do is go onto a website, follow the instructions, and you can check the truck in. What they don't tell you at the location, or in the contract, is that you need to be physically present at the site, with your cellphone in hand, on order to complete the checkin process, otherwise Uhaul will attempt to dupe you out of $20,00 for a convenience fee, if you have a representative checkin the truck the following day.

NATHAN H. 
Rating:
5.0

I would recomend this location, after a year odf havings there, i always felt they were safe. Jose

Jose A.  |  Overall Experience 
Rating:
5.0

Ty

CAROL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  Overall Experience 
Rating:
5.0

Easy move out!

Lexis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

La'Dana L.  |  Overall Experience 
Rating:
5.0

The check-in and (especially) check-out requirement wasn't explained (or I missed it), but otherwise the setup is very convenient.

JOHN F.  |  First Impressions 
Rating:
5.0

Young lady was very respectful very helpful very knowledgeable I appreciate her for being patient with me while I was making my choice of which unit to go with keep up the good work guys.

Jock P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

The facility served us well while my daughter was a student at Muhlenberg.

Scott R.  |  Overall Experience 
Rating:
5.0

Chelsea and Brooklyn have gone above and beyond everytime I am in need of Uhaul services...they really made things easy in a stressful time

DIANE P.  |  Overall Experience 
Rating:
5.0

Very professional workers

JOHN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguelina t.  |  Overall Experience 
Rating:
3.0

Employee Colin made my experience easy ,he was very helpful and friendly

WILLIAM F.  |  First Impressions 
Rating:
3.0

The first time I arrived at the storage location, Logan and Brian helped me. They were the absolute nicest and helped very much with my first day of loading in. Beyond that, each time I talked to an employee they were mildly condescending and talked to me like I was dumb for even asking a question in the first place. I understand you must have a lot of people asking questions that may seem silly, but a little kindness goes a long way. Especially when you may not know the circumstances that lead to a person needing a storage unit. I am grateful for you reading and I hope you take this to heart. Thank you!

Laura S.  |  Overall Experience 
Rating:
1.0

Need work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.

Bradley C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Online Move In 
Rating:
5.0

Very satisfied with everything

pilar L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard L.  |  Overall Experience 
Rating:
4.0

Everything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.

Daniel B.  |  Online Move In 
Rating:
5.0

WANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY

ida h.  |  First Impressions 
Rating:
5.0

Staff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.

Judith G.  |  Overall Experience 
Rating:
2.0

All three loading docks were taken, 2 by cars that didn’t even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.

HEATHER r.  |  First Impressions 
Rating:
2.0

You sold my unit for 30 dollars

Carlos C.  |  Overall Experience 
Rating:
1.0

Manager is seriously so unprofessional and rude! Totally ghetto and would NOT recommend. I would give Zero Stars.

ayreanna c.  |  Overall Experience 
Rating:
3.0

The workers are rude and irresponsible. I will not be using this U-Haul in the future.

Roxanne D.  |  Overall Experience 
Rating:
1.0

The staff is not helpful at all and the one staff told me I wouldn’t have to pay on the 3rd day after payment was due as long as I move my items out by midnight which was a lie because they locked my storage and I couldn’t get in it I had to pay for 3 days storage that’s horrible!!! When I got there my truck was gone because the guy again told me once I have the reservation it’s ok to come whenever that day big lies because the truck was gone and I had to use a caravan from them that end up costing me more to get someone else’s truck which was inconvenient. Never again I rather leave them under a bridge!🤷🏾‍♀️

Renna N.  |  Overall Experience 
Rating:
1.0

Given wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.

Elizabeth A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha N.  |  Overall Experience 
Rating:
5.0

I had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me

Jacqueline S.  |  First Impressions 
Rating:
4.0

I needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.

Marcey V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stella K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yasmeen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORKA M.  |  Overall Experience 
Rating:
3.0

Cube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -

WESTMINSTER V.  |  Overall Experience 
Rating:
5.0

Very pleasant and satisfying knowing someone understands the frustration of moving.

Lessie G.  |  First Impressions 
Rating:
5.0

My experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.

josue d.  |  Overall Experience 
Rating:
3.0

24 hour access isnt included but is plastered everywhere making you think it is standard.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Denise H.  |  Online Move In 
Rating:
5.0

I chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!

Alix B.  |  Overall Experience 
Rating:
3.0

to long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient

john g.  |  First Impressions 
Rating:
4.0

Fue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.

Janette G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Vanessa L.  |  Overall Experience 
Rating:
2.0

The White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.

Marc C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos G.  |  Overall Experience 
Rating:
1.0

Monthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.

chris b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris C.  |  Overall Experience 
Rating:
1.0

They should be more fair and serious with customers ...

Juan C C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevaughn d.  |  Overall Experience 
Rating:
4.0

Need to clean your restroom better they are very nasty. expectedly with the coronavirus going on. they need to be kept cleaner.

April C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeovanna C.  |  Overall Experience 
Rating:
5.0

Very convenient

John R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katielynn B.  |  Overall Experience 
Rating:
2.0

Check out process didn't make sense to me. Was instructed per online written directions to clean and leave the access key in my storage unit, but then I got stuck inside the elevator when trying to leave because I needed a key to select a floor. It also wouldn't let me open the door to get out without a key. So I was literally stuck.

Nicole K.  |  Overall Experience 
Rating:
5.0

I wanted to acknowledge Chelsea and Brooklyn for their kindness ..care and professionalism... thank you..

Sheli D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel R.  |  First Impressions 
Rating:
3.0

The woman at first was very unfriendly and seemed mad I could not work the uhaul app. She got better as time went on but was not welcoming at all. Two other African American workers were very friendly and helpful.

Susan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyesha Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alix B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clara b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia C.  |  First Impressions 
Rating:
5.0

They worked with me when I was already going through a very stressful situation in my life. Thank you all....

Ricky K.  |  Overall Experience 
Rating:
3.0

Poor management

Shauna T.  |  Overall Experience 
Rating:
5.0

Good service

Irma M.  |  Overall Experience 
Rating:
2.0

Insanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion

Nieca V.  |  Overall Experience 
Rating:
5.0

The customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.

SHADAI D.  |  Overall Experience 
Rating:
3.0

I empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡

Zuheild L.  |  Overall Experience 
Rating:
5.0

Quick & great service

samantha m.  |  First Impressions 
Rating:
5.0

You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.

Toby F.  |  Overall Experience 
Rating:
5.0

I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.

MATT M.  |  First Impressions 
Rating:
3.0

Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.

Kathy F.  |  Overall Experience 
Rating:
4.0

I would come back if I ever need storage again.

Angela E.  |  Overall Experience 
Rating:
5.0

Great service.

James S.  |  First Impressions 
Rating:
5.0

It was very difficult reaching someone on the phone at the location.

devin r.  |  Overall Experience 
Rating:
4.0

The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.

James W.  |  Overall Experience 
Rating:
4.0

Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.

cheryl s.  |  Overall Experience 
Rating:
5.0

Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!

Faith B.  |  Overall Experience 
Rating:
5.0

Brooklyn was amazing !!

Aura V.  |  First Impressions 
Rating:
5.0

Very clean and convenient

crystal w.  |  Overall Experience 
Rating:
4.0

While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess

Amanda H.  |  Overall Experience 
Rating:
5.0

Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks

Russ S.  |  Overall Experience 
Rating:
5.0

We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .

Tom M.  |  First Impressions 
Rating:
4.0

The Uhaul service is very convenient.

David R.  |  Overall Experience 
Rating:
4.0

The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!

Faith B.  |  First Impressions 
Rating:
5.0

Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers

Jan C.  |  First Impressions 
Rating:
5.0

Very happy with the way I was treated and the easy access to my belongings.

richard k.  |  First Impressions 
Rating:
5.0

Very very nice workers in their wonderful customer service will be back every time in need of a storage

Debbie M.  |  First Impressions 
Rating:
5.0

If i would have to put my stuff in storage. This is the place i would choose again.

MIGUEL A.  |  Overall Experience 
Rating:
5.0

Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.

Jacob C.  |  First Impressions 
Rating:
5.0

They were very helpful

shakira s.  |  First Impressions 
Rating:
4.0

Clarity, patience and great service.

diamond c.  |  First Impressions 
Rating:
2.0

Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.

Bernice D.  |  Overall Experience 
Rating:
3.0

Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.

James E.  |  First Impressions 
Rating:
1.0

The worst storage place ever

dyshanae B.  |  Overall Experience 
Rating:
5.0

The staff there is very friendly and help me to move the things quickly.

Chengkun G.  |  First Impressions 
Rating:
4.0

Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.

Paula L.  |  First Impressions 
Rating:
5.0

I like a customer service they doing very good and they friendly,and professional with the customers.

Ivette A.  |  First Impressions 
Rating:
4.0

The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.

Tamisha L.  |  First Impressions 
Rating:
5.0

Great staff, friendly service, quick and convenient.

David R.  |  Overall Experience 
Rating:
3.0

I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.

devin r.  |  First Impressions 
Rating:
5.0

Very good service nice people

Loyla T.  |  First Impressions 
Rating:
2.0

Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone

carla m.  |  Overall Experience 
Rating:
5.0

The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!

Scott Y.  |  Overall Experience 
Rating:
4.0

I will recommend it to anyone.

Jesus G.  |  Overall Experience 
Rating:
5.0

Your receptionist was kind and very courtious. Excellent customer service skills.

Miriam F.  |  First Impressions 
Rating:
4.0

No comments

Gloria M.  |  Overall Experience 
Rating:
4.0

we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction

john d.  |  Overall Experience 
Rating:
5.0

Everything is good and the person in front excellent

Carlos A.  |  First Impressions 
Rating:
4.0

The 1 free month is what made us choose U-Haul storage. Thank you so much

Bo C.  |  Overall Experience 
Rating:
5.0

every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.

thomas b.  |  Overall Experience 
Rating:
5.0

I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.

Eileen M.  |  Overall Experience 
Rating:
5.0

Quick and easy solution to an overcrowded apartment.

Lisa B.  |  First Impressions 
Rating:
5.0

I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!

cody s.  |  First Impressions 
Rating:
5.0

The staff was overall friendly and respectful

ebony B.  |  Overall Experience 
Rating:
5.0

Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.

Avinash R.  |  Overall Experience 
Rating:
5.0

Thank for everything.

pamela p.  |  Overall Experience 
Rating:
5.0

Easy, fast, clean service

Rosa M.  |  Overall Experience 
Rating:
5.0

A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.

Lori P.  |  Overall Experience 
Rating:
1.0

Worst customer service experience in my life !

Katosha G.  |  Overall Experience 
Rating:
5.0

I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!

james h.  |  Overall Experience 
Rating:
3.0

No comment

Lloyd C.  |  Overall Experience 
Rating:
5.0

You guys were great thank you so much

VALARIE J.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and the place was very clean

marie h.  |  First Impressions 
Rating:
3.0

Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...

James B.  |  Overall Experience 
Rating:
5.0

Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend

larry h.  |  Overall Experience 
Rating:
5.0

They work with you and help you out

ruth p.  |  Overall Experience 
Rating:
5.0

This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.

Deliz R.  |  Overall Experience 
Rating:
5.0

Carmen was so helpful, professional and easy to reach!

Debbie M.  |  Overall Experience 
Rating:
4.0

You need to have more equipment

JOHNNY D.  |  Overall Experience 
Rating:
5.0

Thank you brian scott amazing person

william j.  |  Reservation 
Rating:
5.0

Easy accessible day or night

WILLIAM H.  |  Overall Experience 
Rating:
3.0

The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility

andre r.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

jim s.  |  Overall Experience 
Rating:
1.0

I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul

shamara n.  |  Overall Experience 
Rating:
5.0

Thank you

Angel C.  |  Reservation 
Rating:
5.0

Thank you guys

Ana R.  |  Overall Experience 
Rating:
5.0

I would use that facility again because of it's convenience and services

ANTHONY R.  |  Overall Experience 
Rating:
5.0

The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street

RENAE R.  |  Overall Experience 
Rating:
5.0

Everything was well. THANK YOU.

Suleyka A.  |  Overall Experience 
Rating:
4.0

People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors

Julie L.  |  Overall Experience 
Rating:
5.0

Good but the bathrooms were smelly

ruth p.  |  Reservation 
Rating:
5.0

A1

JAMES R.  |  Overall Experience 
Rating:
1.0

My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM

lawrence s.  |  Overall Experience 
Rating:
5.0

U-Haul did great job for my moving from Michigan to PA.

JUNBIAO L.  |  Overall Experience 
Rating:
5.0

No problems whatsoever.

dana a.  |  Overall Experience 
No reviews have been submitted for this location.

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