Customer Reviews for U-Haul Moving & Storage of Allentown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Allentown

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Hakesa M. on

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The truck was pulling made a loud noise when driving. The steering wheel had to be held real tight to stop from moving. It was the most scariest time of my life driving. I was charged 20 for not doing an app when returning. The salesman highlighted everything in yellow that was important never did he explain or tell me to use the app for after hours. I will never use that location ever.its was my second time the young lady who answered the phone was rude also. I explained my issues

Robert S. on

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Thomas R. on

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Damaris D. on

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Brian E. on

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I like the off hour return from my phone. I was just a bit confused if I should leave the truck in the return line area or park it myself in the lot--the picture I took referenced taking a picture so the nexr family could locate it.

Elias G. on

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David G. on

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THE FRONT GLASS WIND SHIELD WAS DIRTY AND HARD TO SEE IN THE SUN GLARE,EVERY THING ELSE WAS OK AND I WILL BE USING YOUR SERVICE AGAIN

Tara C. on

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No improvements. The staff and GM here were so amazing. They were kind, attentive, and fun. They did everything right! I will absolutely recommend this location.

Patti B. on

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Overall a great experience and I would definitely use you again.

Michael M. on

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The U-Haul truck was clearly old and incredibly noisy driving.

Stan B. on

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Jeffrey D. on

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Timothy F. on

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Cameo L. on

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Double charged my credit card. They are thieves

samantha m. on

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Quick & great service

Robert H. on

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vickie R. on

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Toby F. on

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You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.

Gregory H. on

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make sure rinnong lites work. not just brake lite and turn signal

MATT M. on

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I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.

MATTHEW B. on

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Service agent was very helpful. A1 rating for customer service.

william W. on

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Richard W. on

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Excellent customer service

Daisy B. on

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Thomas D. on

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Scott L. on

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Jadon E. on

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I have nothing negative to say about this facility. Everyone I dealt with was polite and professional.

Cynthia R. on

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Rena G. on

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Great experience with u haul

Frances A. on

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The people on this specific location thieves!!! They charged me for a supposed "scratch" I never did, but when returned the car the guy checked the car and said "excellent, everything its alright, you are good to go" tried to talk to the manager and she was very unprofessional, very racist and unkind, screaming and not showing any compassion or desire to help, the other employees were more interested in helping than her. This place it HORRIBLE!!! I will never recommended or go there anymore.

larry M. on

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Carl B. on

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Michael U. on

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Moved my time 3 hours back this forcing me to pay 200 dollars more for my movers only letting me know the day before when I booked almost 2 weeks before I have never had this problem before but after this time I don't know if I'll ever use them again

Clarence L. on

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Get a receipt at pick-up with one price, get charged more after drop off. Typical b.s.

victor R. on

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Easy in easy out. Truck was clean and perfect for my project

Franklin L. on

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Karen F. on

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Carmine, our delivery and pick up driver was great.

Kathy F. on

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Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.

Angela E. on

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I would come back if I ever need storage again.

James S. on

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Great service.

devin r. on

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It was very difficult reaching someone on the phone at the location.

James W. on

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The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.

cheryl s. on

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Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.

Faith B. on

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Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!

Aura V. on

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Brooklyn was amazing !!

crystal w. on

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Very clean and convenient

Amanda H. on

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While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess

Russ S. on

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Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks

Tom M. on

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We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .

David R. on

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The Uhaul service is very convenient.

Faith B. on

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The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!

Jan C. on

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Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers

richard k. on

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Very happy with the way I was treated and the easy access to my belongings.

Debbie M. on

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Very very nice workers in their wonderful customer service will be back every time in need of a storage

MIGUEL A. on

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If i would have to put my stuff in storage. This is the place i would choose again.

Jacob C. on

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Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.

shakira s. on

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They were very helpful

diamond c. on

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Clarity, patience and great service.

Bernice D. on

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Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.

James E. on

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Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.

dyshanae B. on

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The worst storage place ever

Chengkun G. on

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The staff there is very friendly and help me to move the things quickly.

Paula L. on

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Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.

Ivette A. on

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I like a customer service they doing very good and they friendly,and professional with the customers.

Tamishia L. on

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The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.

David R. on

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Great staff, friendly service, quick and convenient.

devin r. on

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I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.

Loyla T. on

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Very good service nice people

carla m. on

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Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone

Scott Y. on

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The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!

Jesus G. on

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I will recommend it to anyone.

Miriam F. on

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Your receptionist was kind and very courtious. Excellent customer service skills.

Gloria M. on

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No comments

john d. on

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we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction

Carlos A. on

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Everything is good and the person in front excellent

Bo C. on

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The 1 free month is what made us choose U-Haul storage. Thank you so much

thomas b. on

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every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.

Eileen M. on

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I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.

Lisa B. on

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Quick and easy solution to an overcrowded apartment.

cody s. on

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I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!

ebony B. on

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The staff was overall friendly and respectful

Avinash R. on

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Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.

pamela p. on

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Thank for everything.

Rosa M. on

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Easy, fast, clean service

Lori P. on

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A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.

Katosha G. on

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Worst customer service experience in my life !

james h. on

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I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!

Lloyd C. on

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No comment

VALARIE J. on

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You guys were great thank you so much

marie h. on

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Staff was very friendly and the place was very clean

James B. on

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Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...

larry h. on

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Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend

ruth p. on

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They work with you and help you out

Deliz R. on

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This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.

Debbie M. on

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Carmen was so helpful, professional and easy to reach!

JOHNNY D. on

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You need to have more equipment

william j. on

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Thank you brian scott amazing person

WILLIAM H. on

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Easy accessible day or night

andre r. on

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The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility

jim s. on

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Friendly and helpful staff.

shamara n. on

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I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul

Angel C. on

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Thank you

Ana R. on

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Thank you guys

ANTHONY R. on

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I would use that facility again because of it's convenience and services

RENAE R. on

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The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street

Suleyka A. on

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Everything was well. THANK YOU.

Julie L. on

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People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors

ruth p. on

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Good but the bathrooms were smelly

JAMES R. on

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A1

lawrence s. on

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My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM

JUNBIAO L. on

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U-Haul did great job for my moving from Michigan to PA.

dana a. on

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No problems whatsoever.

Jonathan G. on

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Great experience on my unit rental. No complaints

Linda C. on

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Thank you

Lakeysha B. on

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The storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.

JAVIER E. on

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Very Profesional attentiom

John Z. on

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Never had any issues

DJENIE D. on

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Nice customer service.

Bob t. on

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The young lady who helped me, Carmon, was very nice and helpful.

SEAN R. on

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Very rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.

ENRIQUE M. on

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Great storage place

Marcey V. on

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Great place. Wonderful staff.

HECTOR P. on

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*

scott a. on

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Samantha F. on

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The most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it

Theresa S. on

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I found staff to be very informative and helpful.

Alva B. on

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Very good place to store your things