Customer Reviews for U-Haul Moving & Storage of Allentown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Allentown

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James C. on

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Shauna T. on

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Poor management

Graciela A. on

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Olatunde O. on

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Rodney F. on

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It seemed they did not want to be thier. Had a hassle with truck rentel . Had to walk out to the truck an figure out what ones was mine. The engine was in bad shape.

Lori S. on

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Everyone was nice and friendly

Evelyn M. on

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Elias B. on

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Vehicle was dirty not clean inside and outside

Mary C. on

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We were really pleased (and surprised) about how efficient it was to use the app to return the van after the office was closed!!

Roxane O. on

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Tony W. on

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Daenisha F. on

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Eddie R. on

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louis O. on

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Profesional, easy, faster, best costumer service

Kenneth C. on

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Edna L. on

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Sydney G. on

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James C. on

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Willaim K. on

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DANESE G. on

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Quick and easy- both pick up and drop off. Thank you!!!

Eddie R. on

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Mauricio B. on

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Jeffrey T. on

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Amaury G. on

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Gaudy S. on

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Oskar M. on

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Price was double than four months ago but everything was good.

Jason F. on

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Nitsuga R. on

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sharon H. on

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When I spoke to someone over the phone to hold a truck for me, they didn't tell me I had to come in the day of rental. Financial info was taken and I was not aware I also had to come in in person, wasting an hours time for moving. However, once there, everything was handled quickly and with a friendly woman who know her stuff! Thanks so much for the Saturday people!

Demetrius M. on

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suhail R. on

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Emmett B. on

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Reinhardt K. on

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Abdoulaye S. on

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Mark A. on

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Carol R. on

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Rick M. on

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Raven R. on

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The manager could have been a little more attentive towards me during the check-in process instead of laughing and talking with the employees, I found it to be kind of rude.

Gabriel M. on

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The equipment parking must have signts announcing that keys must be place/left on a Drop Box and where is located. | It will be smart to gave master key to access the equipments.

Mohamed S. on

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Nothing you can do more than the manger did she did excellent job!!!

Kenneth B. on

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Everything went very well

Omar R. on

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Mattie M. on

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Thomas L. on

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Representatives at the location of very friendly and knowledgeable

Irma M. on

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Good service

Glenn C. on

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Need more parking space for customer to buy supplies.

Wayne M. on

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Never had a problem here since 2015.

Thomas L. on

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Scott L. on

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Washington V. on

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Excellent service

Matthew W. on

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I recieved a whole package of blankets from them and thought they were a little heavy but I just thought it was the material it was made of. Then I got to the apartment and went to open the bag that was closed and low and behold the blankets were frozen solid because they must have been wet prior to me picking up the truck.

Daniel S. on

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Berman G. on

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David B. on

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have more than just ONE car dolly and at ALL your locations

Nieca V. on

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Insanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion

SHADAI D. on

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The customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.

Rafael T. on

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Paula G. on

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Tyson D. on

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gregory G. on

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Truthfully nothing. It was a great experience and I would highly recommended it

Zuheild L. on

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I empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡

Carlos T. on

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Decrease prices

Brenda F. on

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Two representatives working at 7:45 pm pick up time. Gave me keys, paperwork and sent on our way. Truck not immediately found. Went into office to ask where truck was. Response was: "look at the numbers on the truck. It's somewhere in the lot across the street." NOT GOOD CUSTOMER SERVICE ON A DARK NIGHT.

Francis C. on

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Glenn S. on

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Increased supply of cargo trailers would be great

Natalie L. on

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Nothing everything was excellent

Alsenio L. on

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Person in charge was very kind

Horace D. on

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Nothing

Nathan H. on

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They never told us at the counter that we needed to inspect the vehicle for damage... So when we got back to drop the truck off, they then noticed a tiny dent on the bumper which was obviously there before we rented the truck. The mileage they said the truck was at, was wrong on the paperwork, and the gas that they said was in the truck, half tank, was at 3/8. I'm disputing the extra charges that they're charging my... An insurance deductable. Such a bad experience for my first time renting uhaul.

KAREN M. on

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Aline H. on

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Johnny C. on

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The bathroom in this location was very dirty the garbage was overflowing

Margaret K. on

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Gerald S. on

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jack K. on

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Elizabeth S. on

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Cheryl C. on

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Actually getting The truck and going to the unit was fine. Drop off was fine it was quick and easy. But trying to get to the truck was the issue. We spent so much time trying to get registered. The computers kept doing something funny, they were slow it was a long grueling process. I had to keep repeating my information, in a room that was empty and then became full of people. When I did express my disgust for the length of time. I was told that, “There are procedures that have to be followed. My response was “ It can’t be all that because 3-4 people walked out happily while I’m still sitting here.” They then looked over handled the problem and then we were processed and able to leave in less than seven minutes. I was told it was due to the computers. I’m satisfied with the answer but it just took too long for the sign in. Other than that you guys are the tops. Have a great day and thanks for listening.

Samuel B. on

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Again, the inside counter associates were horribly unfriendly. The guys checking in the equipment were friendly and professional.

Christopher M. on

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Ruben O. on

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They gave me the keys to the truck and the truck didn't start. I went back inside to inform them. We lost about a half hr of moving time. The lady that checked us is was unprofessional to her co-worker. He made some mistakes but she should have pulled him aside in private and not say anything in front of customers, (she wasn't very nice to her co-worker.

Javier V. on

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Jose Victor T. on

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I rented to this location on 11/23, Saturday. I came at around 9:30 am and not out until passed 10:15 with frustration. 1) 2 people at the counter; 1 was NEW hired person 2) a lot of people waiting in line because of the slowness of service from the counter 3) person at the counter was "claiming" because of the computer 4) the NEW hired person is still confused with the system 5) my CC info has been entered many times I mean they should have at least give us some "discount" on mileage for all these troubles. I had an appointment with my Movers as well and they were "on per hour basis". Disappointed customer.

Guy T. on

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Thomas F. on

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Tina P. on

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The glove compartment was filled with amazon door tags and a few small boxes. Other than that, the truck was clean. The man who helped with my rental was professional and polite.

Scott L. on

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Crystal A. on

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Not give your customers attitude. Don't tell them they can't put 5 dollars in gas when you only need a gallon. Then I put more gas then I was supposed to, because I couldn't put 5 dollars in according to the lady in the front giving me attitude. When I mentioned about the gas being over and I wanted my money back for the overage, everybody was acting stupid. I will never again use UHaul and I wouldn't even recommend UHaul.

Jerardin O. on

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Customer service skills are awful. They do not have any type of professionalism, very rude. They leave the store unattended and the wait time is more than it should. They should have some people hired to return the rentals and a few for cashier.

Andre F. on

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Nelson F. on

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Diane H. on

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Poor customer service

Crystal A. on

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Pamela P. on

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Christopher A. on

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Jessie P. on

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Starlene J. on

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Tell your customers the full return procedure....be more polite and attentive.

James L. on

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Passenger side door. Ajar. Would not close tight. Rattled all the way.

Martin F. on

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Janet H. on

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Robert C. on

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Thanks Colin for the advice and setting everything up and the turn on too. Very professional and polite!

nicole S. on

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My experience was more than horrible. I made a reservation for which they did not have my truck. The guy at the counter said, well I didn’t make your reservation so it isn’t my fault. He never even apologized to me. Just kept saying wasn’t his fault. He called another store even further away saying they had the 20 ft truck I needed. When we arrived they also didn’t have the truck we needed. Horrible customer service, I’ll NEVER use uhaul again.

Leland F. on

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Ellen R. on

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Ismael R. on

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great

Manuel H. on

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David took care if my rental, he was great even after hooking up the trailer and myself asking for change he never hesitated, great job David

samantha m. on

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Quick & great service

Toby F. on

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You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.

MATT M. on

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I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.

Kathy F. on

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Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.

Angela E. on

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I would come back if I ever need storage again.

James S. on

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Great service.

devin r. on

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It was very difficult reaching someone on the phone at the location.

James W. on

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The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.

cheryl s. on

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Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.

Faith B. on

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Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!

Aura V. on

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Brooklyn was amazing !!

crystal w. on

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Very clean and convenient

Amanda H. on

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While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess

Russ S. on

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Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks

Tom M. on

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We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .

David R. on

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The Uhaul service is very convenient.

Faith B. on

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The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!

Jan C. on

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Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers

richard k. on

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Very happy with the way I was treated and the easy access to my belongings.

Debbie M. on

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Very very nice workers in their wonderful customer service will be back every time in need of a storage

MIGUEL A. on

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If i would have to put my stuff in storage. This is the place i would choose again.

Jacob C. on

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Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.

shakira s. on

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They were very helpful

diamond c. on

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Clarity, patience and great service.

Bernice D. on

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Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.

James E. on

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Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.

dyshanae B. on

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The worst storage place ever

Chengkun G. on

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The staff there is very friendly and help me to move the things quickly.

Paula L. on

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Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.

Ivette A. on

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I like a customer service they doing very good and they friendly,and professional with the customers.

Tamisha L. on

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The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.

David R. on

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Great staff, friendly service, quick and convenient.

devin r. on

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I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.

Loyla T. on

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Very good service nice people

carla m. on

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Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone

Scott Y. on

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The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!

Jesus G. on

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I will recommend it to anyone.

Miriam F. on

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Your receptionist was kind and very courtious. Excellent customer service skills.

Gloria M. on

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No comments

john d. on

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we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction

Carlos A. on

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Everything is good and the person in front excellent

Bo C. on

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The 1 free month is what made us choose U-Haul storage. Thank you so much

thomas b. on

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every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.

Eileen M. on

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I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.

Lisa B. on

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Quick and easy solution to an overcrowded apartment.

cody s. on

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I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!

ebony B. on

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The staff was overall friendly and respectful

Avinash R. on

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Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.

pamela p. on

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Thank for everything.

Rosa M. on

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Easy, fast, clean service

Lori P. on

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A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.

Katosha G. on

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Worst customer service experience in my life !

james h. on

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I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!

Lloyd C. on

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No comment

VALARIE J. on

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You guys were great thank you so much

marie h. on

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Staff was very friendly and the place was very clean

James B. on

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Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...

larry h. on

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Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend

ruth p. on

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They work with you and help you out

Deliz R. on

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This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.

Debbie M. on

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Carmen was so helpful, professional and easy to reach!

JOHNNY D. on

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You need to have more equipment

william j. on

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Thank you brian scott amazing person

WILLIAM H. on

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Easy accessible day or night

andre r. on

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The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility

jim s. on

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Friendly and helpful staff.

shamara n. on

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I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul

Angel C. on

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Thank you

Ana R. on

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Thank you guys

ANTHONY R. on

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I would use that facility again because of it's convenience and services

RENAE R. on

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The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street

Suleyka A. on

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Everything was well. THANK YOU.

Julie L. on

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People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors

ruth p. on

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Good but the bathrooms were smelly

JAMES R. on

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A1

lawrence s. on

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My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM

JUNBIAO L. on

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U-Haul did great job for my moving from Michigan to PA.

dana a. on

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No problems whatsoever.

Jonathan G. on

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Great experience on my unit rental. No complaints

Linda C. on

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Thank you

Lakeysha B. on

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The storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.

JAVIER E. on

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Very Profesional attentiom

John Z. on

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Never had any issues

DJENIE D. on

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Nice customer service.

Bob t. on

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The young lady who helped me, Carmon, was very nice and helpful.

SEAN R. on

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Very rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.

ENRIQUE M. on

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Great storage place

Marcey V. on

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Great place. Wonderful staff.

HECTOR P. on

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*

scott a. on

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Samantha F. on

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The most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it

Theresa S. on

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I found staff to be very informative and helpful.

Alva B. on

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Very good place to store your things

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