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Customer Reviews for U-Haul Moving & Storage of Allentown
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Allentown
Need work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.
Very satisfied with everything
Everything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.
WANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY
Staff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.
All three loading docks were taken, 2 by cars that didn’t even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.
You sold my unit for 30 dollars
Manager is seriously so unprofessional and rude! Totally ghetto and would NOT recommend. I would give Zero Stars.
The workers are rude and irresponsible. I will not be using this U-Haul in the future.
The staff is not helpful at all and the one staff told me I wouldn’t have to pay on the 3rd day after payment was due as long as I move my items out by midnight which was a lie because they locked my storage and I couldn’t get in it I had to pay for 3 days storage that’s horrible!!! When I got there my truck was gone because the guy again told me once I have the reservation it’s ok to come whenever that day big lies because the truck was gone and I had to use a caravan from them that end up costing me more to get someone else’s truck which was inconvenient. Never again I rather leave them under a bridge!🤷🏾♀️
Given wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.
I had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me
I needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.
Cube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -
Very pleasant and satisfying knowing someone understands the frustration of moving.
My experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.
24 hour access isnt included but is plastered everywhere making you think it is standard.
I chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!
to long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient
Fue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.
The White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.
Monthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.
They should be more fair and serious with customers ...
Need to clean your restroom better they are very nasty. expectedly with the coronavirus going on. they need to be kept cleaner.
Very convenient
Check out process didn't make sense to me. Was instructed per online written directions to clean and leave the access key in my storage unit, but then I got stuck inside the elevator when trying to leave because I needed a key to select a floor. It also wouldn't let me open the door to get out without a key. So I was literally stuck.
I wanted to acknowledge Chelsea and Brooklyn for their kindness ..care and professionalism... thank you..
The woman at first was very unfriendly and seemed mad I could not work the uhaul app. She got better as time went on but was not welcoming at all. Two other African American workers were very friendly and helpful.
They worked with me when I was already going through a very stressful situation in my life. Thank you all....
Poor management
Good service
Insanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion
The customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.
I empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡
Quick & great service
You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.
I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.
Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.
I would come back if I ever need storage again.
Great service.
It was very difficult reaching someone on the phone at the location.
The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.
Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.
Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!
Brooklyn was amazing !!
Very clean and convenient
While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess
Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks
We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .
The Uhaul service is very convenient.
The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!
Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers
Very happy with the way I was treated and the easy access to my belongings.
Very very nice workers in their wonderful customer service will be back every time in need of a storage
If i would have to put my stuff in storage. This is the place i would choose again.
Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.
They were very helpful
Clarity, patience and great service.
Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.
Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.
The worst storage place ever
The staff there is very friendly and help me to move the things quickly.
Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.
I like a customer service they doing very good and they friendly,and professional with the customers.
The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.
Great staff, friendly service, quick and convenient.
I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.
Very good service nice people
Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone
The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!
I will recommend it to anyone.
Your receptionist was kind and very courtious. Excellent customer service skills.
No comments
we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction
Everything is good and the person in front excellent
The 1 free month is what made us choose U-Haul storage. Thank you so much
every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.
I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.
Quick and easy solution to an overcrowded apartment.
I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!
The staff was overall friendly and respectful
Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.
Thank for everything.
Easy, fast, clean service
A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.
Worst customer service experience in my life !
I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!
No comment
You guys were great thank you so much
Staff was very friendly and the place was very clean
Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...
Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend
They work with you and help you out
This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.
Carmen was so helpful, professional and easy to reach!
You need to have more equipment
Thank you brian scott amazing person
Easy accessible day or night
The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility
Friendly and helpful staff.
I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul
Thank you
Thank you guys
I would use that facility again because of it's convenience and services
The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street
Everything was well. THANK YOU.
People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors
Good but the bathrooms were smelly
A1
My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM
U-Haul did great job for my moving from Michigan to PA.
No problems whatsoever.
Great experience on my unit rental. No complaints
Thank you
The storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.
Very Profesional attentiom
Never had any issues
Nice customer service.
The young lady who helped me, Carmon, was very nice and helpful.
Very rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.
Great storage place
Great place. Wonderful staff.
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The most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it
I found staff to be very informative and helpful.
Very good place to store your things
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