Customer Reviews for U-Haul Moving & Storage of Allentown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Allentown

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Naccine L.
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Customer did not leave a comment.

Ronald S.
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Easy

RAQUEL A.
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Customer did not leave a comment.

Jose R.
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There was a nail in the tire woke up the next morning to a flat called aaa to come out and fix. Had to have the truck back bye 12 And I called costumer service they charged me another day and the representative on the phone was rude. But I will say there was a young individual that helped me out at the location where I returned the truck he was professional and understanding when he seen the nail in the tire. Who ever took my call when I called to let them know I would be late so to the flat tire was very unprofessional and made me feel like it was my fault. They charged my wife card another 79.00

Sherley R.
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Customer did not leave a comment.

Kenneth K.
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Nothing. The vehicle we had was awful. It was in need of either a wheel balancing or a front end alignment. After driving 600 miles it shimmied so bad some of the bolts that hold furniture together came loose. It was to late to get a different truck because of the time schedule we had with our movers. Some sort of dollar adjustment should be in order. POOR TRUCK Maintenance Ken Kiernan 516-982-8028

LIDEN R.
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Customer did not leave a comment.

JASMINE H.
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Better customer service. Staff have changed and are more worried about personal cell phonr calls atcthe desk, than assisting me with my truck rental. Ive never been so disappointed in this location, and I've rented from here more than once. I'll stick to whitehall only

nicole B.
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Great customer service!!

MAURICE C.
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Customer did not leave a comment.

Bradley C. | Overall Experience |
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Need work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.

COURTNEY H.
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Janel picked up and dropped off my Uhaul box, from Tacoma Park to DC, and she was fantastic. She was so kind and helpful. She made my experience with Uhaul great. I would definitely use Uhaul again because of her and how accessible the company is. I overall had a really great experience. Thank you Janel and Uhaul.

Johnathon M.
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Very convenient! Everything was clean and simple and only took me about 5 minutes.

TARA C.
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Customer did not leave a comment.

GIRO C.
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Customer did not leave a comment.

CHRISTOPHER B.
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Customer did not leave a comment.

Brendan M.
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Customer did not leave a comment.

Global E.
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GET BETTER MANAGER'S THE YOUNG LADY THERE WAS VERY RUDE! SHE NEEDS TO BE RETRAINED ON CUSTOMER SERVICE

John C.
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Have better signage to make it clear which building/parking area is the one you need. I was returning the truck and I had no idea to park under the canopy.

WILLIAMS P.
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If person makes a reservation online and its gives them a different location, be considerate and honor the time. To improve your service, I recommend you either reduce the mileage fee or even better since they are leaving the state, make the mileage free and unlimited because the mileage rate is unreasonable and it causing your potential customers to go else where the mileage is free.

MILTON C.
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Customer did not leave a comment.

Jhoan B.
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Customer did not leave a comment.

SCOTT F.
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Brian Scott was great at checking me in and getting my trailer hooked up fast! GREAT service! Thanks! -Scott-

TASHA F.
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Customer did not leave a comment.

DONNA J.
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Everyone there was very helpful and professional.

Michael G.
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Customer did not leave a comment.

Adam R.
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Called the local office to tell them not to pick up on the day that they were supposed to because we had something happened in the move was pushed to later we started to unpack the Box that night didn't finish so we left it for the next day since they were not supposed to pick it up. They picked up broke a ton of our furniture because it was in the middle of being unpacked as we told them not to pick it up we were not expecting them to pick it up . I was then told it was my fault that those pickup still happened because I didn't call the driver's cell phone number , But instead called the office to reschedule the move like I was supposed to. Your drivers in this state are lucky that I am in Nevada because if I were there I would end up in gaol over how furious I am over this I don't think I will be happy unless the driver in those responsible in the office for not noting the change of schedule are fired

Tyler G.
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Customer did not leave a comment.

DOUGLAS S.
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Very easy process. Like the easy rental program and the friendliness of the staff. Return process was great

Doretha J.
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I purchased a 15 foot moving truck. However I did not recieve such, I did however reecieve a 10 foot vehicle with a mom's attick. If some how I could please be reimbursed for the difference I would greatly appreciate it, thank you in advance Doretha J Jones

Michael G.
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Customer did not leave a comment.

Susan A.
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Customer did not leave a comment.

David F. | Online Move In |
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Customer did not leave a comment.

MICHELE D.
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Customer did not leave a comment.

jose N.
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Customer did not leave a comment.

PHILIP A.
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Customer did not leave a comment.

Elizabeth D.
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Customer service was horrible. Literally was told they were going to report the truck stolen because I didn't return the truck on time but I was paying for each day of service.

Daniel H.
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Customer did not leave a comment.

Pratricia M.
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Customer did not leave a comment.

anderson S.
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Dean A.
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Customer did not leave a comment.

Kristin W.
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Not very friendly service. Items that I ordered (pads and dolly) were not in the truck. The top of the truck was not cleaned off from the snow days before creating possibly dangerous situation on the roads.

pilar L. | Overall Experience |
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Very satisfied with everything

COREY A.
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Customer did not leave a comment.

evan K.
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Had the wrong storage unit reserved for me and I was unable to fit all my items. Yet again, uhaul proves their lack of planning just becomes the customer's problem. Terrible operational management.

TIARA S.
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Customer did not leave a comment.

EDWARD F.
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don,t over charge and fix the alignment on your 26-footer and firer the female manager she is a lier

John S.
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Moving forward I will never use Uhaul again for a moving truck. I would rather pay the extra money and have the reliability that comes with it. I was scheduled to pick up a 26 foot truck at 4pm. When I arrived there after a 30 minute drive, the truck was not there. I was told to come back at 6:15 for a truck. I drove back home 30 minutes, only to return at 6:15 and the truck not be available. I had movers coming the next morning and I had to return home without a truck...again. It wasn't until the morning of the move I got a truck. No discount on the truck or anything for my inconvenience. My problem isn't with this location per se, but the entire Uhaul company. Don't make reservations for people that count on your moving trucks and you don't have them available. And your "reservation is guaranteed or will give you $50" is a complete joke. Give that $50 to your employees at the locations that have to deal with customers that you make angry by overbooking. Never again. Stay away from Uhaul!!

Richard L. | Overall Experience |
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Customer did not leave a comment.

BRENDA A.
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Customer did not leave a comment.

Daniel B. | Online Move In |
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Everything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.

ida h. | First Impressions |
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WANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY

Nancy G.
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The website needs to be updated to reflect the actual size of the units. I found the website size measurement a bit misleading and as a result had to rent two units at the last minute.

John V.
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Such friendly and helpful staff.

Judith G. | Overall Experience |
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Staff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.

HEATHER r. | First Impressions |
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All three loading docks were taken, 2 by cars that didn’t even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.

Glenn N.
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The woman who took care of us, I believe her name was Charlene, was extremely rude and judgemental going so far as to pose the question "why do you need this for 2 days?" I will never again rent a UHaul from that location and someone needs to have a conversation with her about professionalism in the workplace. As a paying customer who treated her with respect and kindness, I was appalled by her unprofessionalism and lack of customer service skills. The employee at the counter commented that "at least U-Haul stock is up" ....I bloodied my tongue in restraint to not say "Must be that Professional Customer Service Your buddy provides" .... Hello Penske!!!

Carlos C. | Overall Experience |
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You sold my unit for 30 dollars

ayreanna c. | Overall Experience |
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Manager is seriously so unprofessional and rude! Totally ghetto and would NOT recommend. I would give Zero Stars.

Jan E.
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Customer did not leave a comment.

SILVANO K.
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Customer did not leave a comment.

Robyn K.
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Customer did not leave a comment.

FELECIA B.
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Customer did not leave a comment.

Elisha R.
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Customer did not leave a comment.

RICHARD D.
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Customer did not leave a comment.

Roxanne D. | Overall Experience |
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The workers are rude and irresponsible. I will not be using this U-Haul in the future.

LISETTE C.
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Everything was great 👍

Alan T.
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Your computer check in system was not working, so everything had to be done manually, which took time. On the plus side, the counter person got it all done and then assisted in hooking up the trailer, which was appreciated. The return check in went smoothly. Good job overall.

Brad B.
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Customer did not leave a comment.

randy L.
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Customer did not leave a comment.

JUSTIN B.
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The woman who took care of us, I believe her name was Charlene, was extremely rude and judgemental going so far as to pose the question “why do you need this for 2 days and what is taking you so long to move?” I will never again rent a UHaul from that location and someone needs to have a conversation with her about professionalism in the workplace. As a paying customer who treated her with respect and kindness, I was appalled by her unprofessionalism and lack of customer service skills.

Renna N. | Overall Experience |
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The staff is not helpful at all and the one staff told me I wouldn’t have to pay on the 3rd day after payment was due as long as I move my items out by midnight which was a lie because they locked my storage and I couldn’t get in it I had to pay for 3 days storage that’s horrible!!! When I got there my truck was gone because the guy again told me once I have the reservation it’s ok to come whenever that day big lies because the truck was gone and I had to use a caravan from them that end up costing me more to get someone else’s truck which was inconvenient. Never again I rather leave them under a bridge!🤷🏾‍♀️

Flor M.
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Cero stars for costumer service, he didn't know how to treat or talk to costumers. The worst experience in my life.

MARYANN B.
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Customer did not leave a comment.

META K.
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Everyone was so helpful, professional and kind.

ruthanne B.
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Customer did not leave a comment.

Michelle B.
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A 26 foot truck does NOT fit a 4 bedroom house...I had a 3 bedroom house and no way. I had to go back twice. Double the time and effort I expected to spend on this.

Pedro P.
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More training on empathy skills for employees. Not a pleasant experience when dealing with employee at the counter.

Dylan R.
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Customer did not leave a comment.

GEORGE M.
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Customer did not leave a comment.

ANTHONY F.
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I originally requested a pickup with a facility within 1 mile of my house. The day before pickup, I received an email changing my pickup to a location almost five miles from my house. This is not excellent customer service

Justin I.
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Customer did not leave a comment.

Pedro P.
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Friendly service!!!

George W.
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There were 3 people working inside behind the counter and only 1 was actually helping people. They were rude. As far as truck, the interior was dirty and smelled of smoke. There were coffee cups left under the seat. It was raining when I was checking out the truck. I noticed a smudge without the X marked and they said not to worry about it, not what they are looking for. They didn't want to go outside and get wet.

CHAINNY-ALEXIS S.
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Customer did not leave a comment.

Elizabeth A. | Overall Experience |
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Given wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.

WILLIAM R.
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Customer did not leave a comment.

JAMES K.
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Truck was dirty inside. Had multiple exterior areas marked with ‘x' which I was told was a marker used to show uhaul was aware of previous damage. You should have an option of a visual inspection with a representative rather then downloading pictures that not all of us our technically able to do.

Judy Y.
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Customer did not leave a comment.

SEAN R.
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They had no idea that the truck was there it only had 1/4 tank of gas also no moving blankets where at the font of a gentleman told us to pull up to the front of and pick them up we waited for him to come never did we had to go in to the store and pick them up also asked for the truck to be ready to pick up at 9am was told it would not be available till 3 pm the inside of truck was dirty. The personal in that store where not customer friendly at all.

JOHN R.
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Customer did not leave a comment.

Samantha N. | Overall Experience |
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Customer did not leave a comment.

DONATA K.
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Good customer service

ANTOUN Z.
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Service was good, but after closing time I couldn't return the truck because my car was locked in the garage so I had to drive it home again and come back early.

Norberto N.
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Just be a little faster when returning equipment waited like 20 minutes too turn in a trailer

Jacqueline S. | First Impressions |
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I had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me

Pamela V.
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This was an easy process from beginning to end. Everyone we spoke with was friendly and helpful and the "cube" arrived on time and in good condition. We highly recommend this service.

PETER S.
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Customer did not leave a comment.

VINCENT M.
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When you promise a reservation on a certain time and day and A convenient pick up location it should be honored! People are moving and to be told the night before that there is no equipment for you Is unacceptable. If you cannot provide what was ordered (WEEKS IN ADVANCE) you have no business making the reservation!!!

Jasmine W.
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Customer did not leave a comment.

Michelle K.
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We were supposed to pick it up and check in through our mobile device. They did not have the truck available...we found out after about 20 minutes on the phone with the 1-800 number. Then they gave us a van (not big enough) and when we went to get the key...it was gone. We had to come back 3 hours later when people were there and we lost our team of movers in the process because we were so late. When I showed up at 7:00am to talk to someone, the woman was angry that she had to deal with me. She was not apologetic and although she gave me the $50 refund it was with an attitude. When I returned the van, the people were nice but did not seem to know the extent of this issue and did not offer anything further for my time. Frankly, I should have not had to pay anything for the aggravation, attitude, and lack of services/materials at the time I needed them. Please help me to find some fairness. Michelle Koch 484-554-3037

Luis G.
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Customer did not leave a comment.

Jon M.
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Customer did not leave a comment.

Alejandra G.
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Thanks thanks so much 😊😊😊

Marcey V. | Overall Experience |
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I needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.

DENNIS F.
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Customer did not leave a comment.

OSCAR S.
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Customer did not leave a comment.

KARL K.
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This entire process has been nothing short of a disaster. The uhaul box drop off in NJ went very well, as did the pickup of the box. The issue is more at the communication level when calling the 1-800 Uhaul number. Because we originally had 2 separate uhaul orders in the system, I initially called in to cancel the order that we didn't want, prior to the original drop off of the Ubox. Unfortunately for us, Uhaul cancelled the delivery of the ubox to the final destination, so the ubox sat in interim storage facility in Allentown for several weeks. Only after a phone call to Uhaul was it determined that it was not shipped, even though the ubox dashboard state otherwise. I have spent hours on the phone trying to arrange delivery, with seemingly no internal communication taking place by Uhaul, constant transferring of calls from one traffic region to another, and no promised return phone calls. We were surprised when we found on the morning of Oct 6th that our Ubox was scheduled to be delivered, even though the date had been set for Oct 17th. And to top it off, Uhaul had it scheduled to be delivered to the wrong address in the wrong community, so it would have been dropped off to another customer. The delivery driver was outstanding though, and she worked with us in determining that it was in fact our Ubox, as well as getting the box delivered to us, although we had to scramble on short notice to be there. Also, the combination lock was so badly damaged en route, that it had to be cut in order to access the box. Fortunately, although we still haven't been able to evaluate all of the contents, there doesn't appear to have been any damage to the contents. We will only know after everything has been opened. In addition, due to the delay caused by Uhaul, we have been docked an additional month of storage fee, and we are not getting anyone from Uhaul to assist in having this charge removed. Just want to share our story. The pick up and drop off delivery drivers were outstanding. Every other aspect of this experience has been terrible. I would not recommend using them ever again.

Jesus R.
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I reserve a truck on one location. When I went to pick the location had none. I had to travel extra miles to get the truck. At both location stating they had same problem a few days before. Rep at location stated it was not there problem or fault. They couldn't help me. I was not happy. It I reserve the truck at one location it should be there. It was It responsible from the company. This is not customer friendly.

Maria S.
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Customer did not leave a comment.

raymond M.
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Customer did not leave a comment.

Brian C.
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Deliver the correct truck, atvthe reserved time. I was given a smaller truck, 9 1/2 hours after I reserved it. My help was gone by then and i had to make multiple trips with my 80 year old father. I would NEVER use uhaul again!

ORLANDO P.
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Very good customer service

William M.
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From the online booking and confirmation. To checking in online was so smooth. Once I was there on the day of the pickup it was a quick five minute check to make sure it was me, explain the drop off options and exit. The move went smoothly and I brought the truck back and checked it in online. Quick, simple and easy. The staff was excellent as well. Very professional, friendly and COVID compliant. I felt safe and well taken care of.

Jenny D.
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I feel that I was scammed with the hours and the price and a nal served to the clue because they charged me extra money and they still do not answer me

CHRISTOPHER G.
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Wear masks

Stella K. | Overall Experience |
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Customer did not leave a comment.

Gwendolyn G. | Overall Experience |
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Customer did not leave a comment.

Yasmeen E. | Overall Experience |
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Customer did not leave a comment.

DORKA M. | Overall Experience |
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Customer did not leave a comment.

WESTMINSTER V. | Overall Experience |
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Cube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -

Lessie G. | First Impressions |
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Very pleasant and satisfying knowing someone understands the frustration of moving.

josue d. | Overall Experience |
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My experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.

DAVID H. | First Impressions |
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24 hour access isnt included but is plastered everywhere making you think it is standard.

Norma S. | Overall Experience |
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Customer did not leave a comment.

Melissa L. | First Impressions |
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Customer did not leave a comment.

Denise H. | Online Move In |
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Customer did not leave a comment.

Alix B. | Overall Experience |
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I chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!

john g. | First Impressions |
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to long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient

Janette G. | Online Move In |
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Fue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.

Vanessa L. | Overall Experience |
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Customer did not leave a comment.

Marc C. | First Impressions |
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The White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.

Denise H. | First Impressions |
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Customer did not leave a comment.

Carlos G. | Overall Experience |
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Customer did not leave a comment.

chris b. | Overall Experience |
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Monthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.

Maureen M. | First Impressions |
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Customer did not leave a comment.

Iris C. | Overall Experience |
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Customer did not leave a comment.

Juan C C. | Online Move In |
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They should be more fair and serious with customers ...

David D. | Overall Experience |
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Customer did not leave a comment.

kevaughn d. | Overall Experience |
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Customer did not leave a comment.

April C. | Overall Experience |
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Need to clean your restroom better they are very nasty. expectedly with the coronavirus going on. they need to be kept cleaner.

Jeovanna C. | Overall Experience |
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Customer did not leave a comment.

John R. | Overall Experience |
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Very convenient

Katielynn B. | Overall Experience |
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Customer did not leave a comment.

Nicole K. | Overall Experience |
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Check out process didn't make sense to me. Was instructed per online written directions to clean and leave the access key in my storage unit, but then I got stuck inside the elevator when trying to leave because I needed a key to select a floor. It also wouldn't let me open the door to get out without a key. So I was literally stuck.

Sheli D. | Overall Experience |
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I wanted to acknowledge Chelsea and Brooklyn for their kindness ..care and professionalism... thank you..

Angel R. | First Impressions |
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Customer did not leave a comment.

Susan M. | First Impressions |
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The woman at first was very unfriendly and seemed mad I could not work the uhaul app. She got better as time went on but was not welcoming at all. Two other African American workers were very friendly and helpful.

Tyesha Q. | Overall Experience |
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Customer did not leave a comment.

Alix B. | First Impressions |
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Customer did not leave a comment.

clara b. | Overall Experience |
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Customer did not leave a comment.

Migdalia C. | First Impressions |
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Customer did not leave a comment.

Ricky K. | Overall Experience |
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They worked with me when I was already going through a very stressful situation in my life. Thank you all....

Shauna T. | Overall Experience |
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Poor management

Irma M. | Overall Experience |
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Good service

Nieca V. | Overall Experience |
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Insanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion

SHADAI D. | Overall Experience |
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The customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.

Zuheild L. | Overall Experience |
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I empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡

samantha m. | First Impressions |
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Quick & great service

Toby F. | Overall Experience |
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You're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.

MATT M. | First Impressions |
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I like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.

Kathy F. | Overall Experience |
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Everything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.

Angela E. | Overall Experience |
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I would come back if I ever need storage again.

James S. | First Impressions |
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Great service.

devin r. | Overall Experience |
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It was very difficult reaching someone on the phone at the location.

James W. | Overall Experience |
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The onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.

cheryl s. | Overall Experience |
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Great facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.

Faith B. | Overall Experience |
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Very clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!

Aura V. | First Impressions |
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Brooklyn was amazing !!

crystal w. | Overall Experience |
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Very clean and convenient

Amanda H. | Overall Experience |
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While renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess

Russ S. | Overall Experience |
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Great staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks

Tom M. | First Impressions |
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We were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .

David R. | Overall Experience |
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The Uhaul service is very convenient.

Faith B. | First Impressions |
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The lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!

Jan C. | First Impressions |
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Is a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers

richard k. | First Impressions |
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Very happy with the way I was treated and the easy access to my belongings.

Debbie M. | First Impressions |
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Very very nice workers in their wonderful customer service will be back every time in need of a storage

MIGUEL A. | Overall Experience |
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If i would have to put my stuff in storage. This is the place i would choose again.

Jacob C. | First Impressions |
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Very informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.

shakira s. | First Impressions |
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They were very helpful

diamond c. | First Impressions |
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Clarity, patience and great service.

Bernice D. | Overall Experience |
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Lost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.

James E. | First Impressions |
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Required a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.

dyshanae B. | Overall Experience |
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The worst storage place ever

Chengkun G. | First Impressions |
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The staff there is very friendly and help me to move the things quickly.

Paula L. | First Impressions |
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Loading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.

Ivette A. | First Impressions |
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I like a customer service they doing very good and they friendly,and professional with the customers.

Tamisha L. | First Impressions |
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The Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.

David R. | Overall Experience |
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Great staff, friendly service, quick and convenient.

devin r. | First Impressions |
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I wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.

Loyla T. | First Impressions |
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Very good service nice people

carla m. | Overall Experience |
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Customer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone

Scott Y. | Overall Experience |
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The staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!

Jesus G. | Overall Experience |
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I will recommend it to anyone.

Miriam F. | First Impressions |
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Your receptionist was kind and very courtious. Excellent customer service skills.

Gloria M. | Overall Experience |
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No comments

john d. | Overall Experience |
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we started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction

Carlos A. | First Impressions |
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Everything is good and the person in front excellent

Bo C. | Overall Experience |
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The 1 free month is what made us choose U-Haul storage. Thank you so much

thomas b. | Overall Experience |
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every one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.

Eileen M. | Overall Experience |
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I was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.

Lisa B. | First Impressions |
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Quick and easy solution to an overcrowded apartment.

cody s. | First Impressions |
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I arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!

ebony B. | Overall Experience |
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The staff was overall friendly and respectful

Avinash R. | Overall Experience |
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Their should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.

pamela p. | Overall Experience |
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Thank for everything.

Rosa M. | Overall Experience |
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Easy, fast, clean service

Lori P. | Overall Experience |
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A great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.

Katosha G. | Overall Experience |
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Worst customer service experience in my life !

james h. | Overall Experience |
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I was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!

Lloyd C. | Overall Experience |
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No comment

VALARIE J. | Overall Experience |
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You guys were great thank you so much

marie h. | First Impressions |
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Staff was very friendly and the place was very clean

James B. | Overall Experience |
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Monthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...

larry h. | Overall Experience |
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Forgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend

ruth p. | Overall Experience |
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They work with you and help you out

Deliz R. | Overall Experience |
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This is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.

Debbie M. | Overall Experience |
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Carmen was so helpful, professional and easy to reach!

JOHNNY D. | Overall Experience |
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You need to have more equipment

william j. | Reservation |
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Thank you brian scott amazing person

WILLIAM H. | Overall Experience |
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Easy accessible day or night

andre r. | Overall Experience |
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The manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility

jim s. | Overall Experience |
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Friendly and helpful staff.

shamara n. | Overall Experience |
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I picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul

Angel C. | Reservation |
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Thank you

Ana R. | Overall Experience |
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Thank you guys

ANTHONY R. | Overall Experience |
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I would use that facility again because of it's convenience and services

RENAE R. | Overall Experience |
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The Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street

Suleyka A. | Overall Experience |
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Everything was well. THANK YOU.

Julie L. | Overall Experience |
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People that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors

ruth p. | Reservation |
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Good but the bathrooms were smelly

JAMES R. | Overall Experience |
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A1

lawrence s. | Overall Experience |
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My ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM

JUNBIAO L. | Overall Experience |
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U-Haul did great job for my moving from Michigan to PA.

dana a. | Overall Experience |
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No problems whatsoever.

Jonathan G. | Overall Experience |
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Great experience on my unit rental. No complaints

Linda C. | Overall Experience |
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Thank you

Lakeysha B. | Overall Experience |
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The storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.

JAVIER E. | Overall Experience |
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Very Profesional attentiom

John Z. | Overall Experience |
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Never had any issues

DJENIE D. | Overall Experience |
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Nice customer service.

Bob t. | Overall Experience |
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The young lady who helped me, Carmon, was very nice and helpful.

SEAN R. | Overall Experience |
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Very rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.

ENRIQUE M. | Overall Experience |
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Great storage place

Marcey V. | Overall Experience |
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Great place. Wonderful staff.

HECTOR P. | Overall Experience |
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*

scott a. | Overall Experience |
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.

Samantha F. | Overall Experience |
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The most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it

Theresa S. | Overall Experience |
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I found staff to be very informative and helpful.

Alva B. | Overall Experience |
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Very good place to store your things

No reviews have been submitted for this location.

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