Thank you. Everything was really clean and the staff were friendly.
claribel g | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Allentown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and courteous
THOMAS S | First ImpressionsThings was very good there for me.No problem 💯👍🙂
RENEE M | Overall ExperienceWe were initially given a storage unit that was taken- we found this out after we got all of our stuff to the 3rd floor.. We were walked back to the loading area and shown how the card worked. Unfortunately the card had issues both times we tried to use it
barabara s | First ImpressionsStaff was not friendly and did not offer a credit after being charged in full for unit. Will never refer to anyone and will post my experience on social media.
PATRICIA H | Overall ExperienceUhaul is the way to go keep up the good work
DARRYL H | Overall Experience💯✅
Shareef h | Overall ExperienceSam assisted me with the rental unit. He was very polite and informative. Provided great customer service.
WANDA M | First ImpressionsVery well organized faculty keep up the good work
DARRYL H | First ImpressionsWonderful storage facilities thank you
Julene M | Overall ExperienceFranklin and the TEAM are AMAZING. EXCELLENT customer service.
melissa n | Overall Experience👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
baodi h | Online Move InSigan haci a tendiendo con amabilidad,tiene un huen persoje les deseo todo lo mejor
Marcus R | First ImpressionsExcellent customer service. Was trying to do mobile return & it started pouring it down. The U-Haul employees came running across the street to let us know they’d return it for us and email us the receipt to not have to stay in the rain. Appreciate the workers!
JADE M | First Impressionsunits clean, building clean, staff listens to customer concerns and takes time to address questions and concerns. overall excellent service thank you
ANGELIKA S | Overall ExperienceI wanted a union the 1st floor not with step. I’m very satisfied with what I have & how clean it is
Michelle B | First ImpressionsAlways happy with service. #1
Wanda E | Overall ExperienceI was very pleased with the facility and staff. I would recommend this site to all my friends and family.
Samuel B | Overall ExperienceI had a storage unit rented for almost 4 years. No complaints at all. This is my very first experience renting an unit. The staff works with you. Staff is super helpful and knowledgeable! This was a very nice experience!
LUCY L | Overall ExperienceThank you for your service. I’ll definitely recommend you to anyone
claribel g | First ImpressionsMuy buena atención y servicio. muy Limpio
Rosa H | Overall ExperienceSold my stuff without my knowledge or permission or consent
Kenneth F | Overall ExperienceFreddie was excellent and very helpful. He answered all questions and was very polite as well. Went above and beyond to make sure everything was perfect.
maya a | First ImpressionsThe only thing is you can’t have access to G floor that makes it easier for the customers.
jasissa t | First ImpressionsThe ONLY helpful person was Ally! Evan was in the bathroom and had me waiting in the lobby for about 15 minutes when I came to get my truck rental. He also let me buy a lock and didn’t tell me you all provide one for the storage units! When I came back Lance didn’t tell me the M level of storage is ONLY accessible during business hrs. The elevator did not work for the 2nd floor which is where my main unit is and my 2nd unit was changed 3 times! This was the WORST experience I’ve ever had at a rental place. I am completely frustrated with your facility and it’s only been a day! I’m disgusted with my experience! No one should ever be treated like this!
Andrea A | First ImpressionsI don't remember the name of the gentleman who helped me out but him and the other gentlemen were outstanding the people skills was great specially the truck driver I enjoy doing business with them
Ron D | First ImpressionsStill waiting for deposit but other than that good experience
Monica L | Overall ExperienceExcelente...
ISRAEL C | First ImpressionsYour annual rate hikes did you in. Found cheaper storage rates.
David S | Overall ExperienceTY
JAMES N | Overall ExperienceThe office staff was always helpful and friendly, especially at the end of my time having a unit they went above and beyond to make sure I was able to get my daughter's things out of the unit. The building was clean well by the staff but what happen after hours with people that didn't have units coming in distorting the only bathroom for renters to use, and late at night there were strange people lurking around inside the building and most likely sleeping in units, which wrecked it for us regular people that worked crazy long hours and could only get to our units late late night and paid extra for the 24 hour access
Jennifer L | Overall ExperienceThe reason I wouldn’t is because they did not want to give me what they owe he said he do not give deposit or extra rent that I gave back because I was paying for the rent prior, how? When I started paying for the rent before I used the storage!?
gladys r | Overall ExperienceKeep up the good work
Darryl H | Overall ExperienceThey have roaches
AALIYAH A | Overall ExperienceThank You would recommend you
Patrick D | Overall ExperienceGreat staff and very accessible location.
PATTABIRAMAN N | Overall ExperienceThe storage unit was not climate controlled. Turns out one of the ac units was broken. Hope you all get it fixed soon.
Alan R | Online Move InVery good
DAVID A | First ImpressionsManagement won't ever call back when asked to . Works will tell him you need to speak to him and he will say he will call you back and would never do as he says . Very unprofessional manager. The staff under him are great and professional. Rented my unit for over a year .
pedro M | Overall ExperienceThanks for everything.
Jacklyn G | Overall ExperienceThank you.
PATTABIRAMAN N | First ImpressionsJust need more and bidder elevators to the mezzanine floor
LYNEISHA W | First ImpressionsFranklin calde did it excellent job..
GUILLERMO C | First ImpressionsBad service experience first time
Kenneth F | First ImpressionsI was given a unit, I go to it And the alarm goes off when I opened my unit. I do it again, Alarm goes off. I call the main office and they put me on hold for 12 minutes in hung up and called back. Meanwhile a worker comes and locks the automatic door as well as the elevator and just leaves. At that point I realize they closed at 7. I had to move a washer and dryer up steps at this point. No one would answer my call which was about the elevator not working properly and then it gets locked from going To the ground floor which is outside.
JOSEPH D | First ImpressionsThank you so much to the entire Uhaul Team. I told my story and all I can say is GOD BLESS. I now can smile Again
jacqueline m | Overall ExperienceSeen a lot of roaches around the storage. Storage overcharges for pricing. They text you to confirm if you are paying on time or need time to pay.
MARCOS R | Overall ExperienceMy storage was broken into and told them what was missing. Did not get it resolved. When the person over this site was talking to me. I felt like he was trying my intelligence so I just took my things out the storage. I whould not recommend any body to go to this site. They steal
TARIC R | Overall ExperienceThe best.!!!!
Harold L | Overall ExperienceI like it the clean for my this is everything!
geraldine b | Overall ExperienceThe entire staff was very helpful and friendly, they made a difficult time for me much easier to deal with and come through with a smile.
JIMMY F | Overall ExperienceEveryone who works there, especially Carmen and Angel in the UBox department, are friendly and professional. I had boxes there for over a year and also a storage unit. Every time I went there, I had an easy and good experience. Everyone who answered my phone calls also took care of whatever I needed and was very kind and helpful. My items were always safe and secure. This is a great facility.
Deana B | Overall ExperiencePosted hours are until 7pm, but I was never able to access after 5:30. There is a number to call in case of issues, I've never once gotten through or heard back after leaving a message. Supposed to get one month free, was refused multiple times, and they even raised my rent after the second inquiry. My unit was split, ¾ was nice hardwood and ¼ was up a step, raw concrete, metal mesh sticking out, and a huge concrete column right in the middle of the space with metal sticking out. Unit expected to be cleaned, but a simple broom and dustpan are not available. I was able to borrow a broom but had to use a gift bag as a dustpan. Also no trash cans on the entire floor to dump the dirt into. "Climate controlled" but CONSTANTLY above 80 degrees, takes forever to move heavy objects in that heat with no circulation. Elevator too small, provided carts barely fit door-to-door with not enough clearance to turn. Main level door is opposite of Mezz level, makes it very difficult to get in and out with a full cart since there isn't enough room to turn. Especially since the carts hinge in the middle instead of one side so they can't be easily turned around.
TERRY C | Overall ExperienceThanks for everything! James
JAMES G | Overall ExperienceBecause of inflation,unfortunately we have to feel it also, with the prices of the storage. Not your fault. Other than that, no issues at all!
Mary A | Overall ExperienceStaff went above and beyond to help me figure out codes and access
Nakirah W | First ImpressionsThe gentleman that helped me was very friendly and extremely patient with me when I asked to change the location of my unit. And when I made the alarm go off a few times while getting into my unit the lady helped me change my code.
Jennifer L | First ImpressionsEverybody was friendly courteous and very helpful, also very professional !!!
JIMMY F | First ImpressionsItems stolen. I contacted the storage manager. No results as of yet. Hopefully I get results.
Dione D | Online Move InOverall I had a great experience with this Uhaul storage facility. The staff members have always been helpful in answering my questions and the storage units are clean and well-maintained.
Megan C | Overall ExperienceVery imforative and professional
debbie d | First ImpressionsI hate moving, but U-Haul makes it easier. Thank you.
RICHARD D | Overall ExperienceGood experience anytime I use U-Haul for rental of a vehicle the transaction went well friendly staff and respectable
NESTOR V | Overall ExperienceThankyou
TIMOTHY B | First ImpressionsThank you to Franklin and Sue at the Allentown, Pennsylvania U-haul on Livingston street. For everything that they did for me.
David W | Overall ExperienceI was not told they had rodents after moving my stuff out I found a dead rat in my unit
Moesha B | Overall ExperienceSmall staff so you have to wait in line for a long time for any type of assistance. However, they are very courteous and helpful.
David T | Overall ExperienceMy auto pay was canceled several times and I asked for the insurance and it was canceled too. When I moved out there was water damage to my belongings. They are not a good facility.
JAMES N | Overall ExperienceI had an excellent check in experience. The front desk representative was extremely polite and knowledgeable. He showed me how to use my access card to utilize the unit. He made everything quick and easy. The unit itself is clean and meets all of my expectations. U-Haul has turned my last minute moving situation very pleasant and has greatly reduced my stress.
LEEANN B | First ImpressionsThe manager Franklin was very nice to work with an friendly
JESSICA D | Overall Experiencegood overall experience gotta get use to the access process also i would look on neighborhood website as they are reporting roach infestation at you location
CAROL N | Overall ExperienceFacility had oil leaks and water leaks. Not 24 hour access to elevators and doors.
Tony R | Overall ExperienceHi, Lately I noticed the first floor where you get the carts is full of furniture from others to the point where there was a mattress blocking the elevator buttons. This didn't happen before, it was very clean. Erika
Erika C | Overall ExperienceOverpriced units. Unrealistic sizes for what is expected.
MARCOS R | First ImpressionsMultiple times I had to interrupt my work to respond to phone calls regarding the storage door to my unit when it was the unit next door. They had another lock on my unit when I called they said if I was behind payment they put it there but I was on auto pay then told it was policy and I had to call before coming when I had 24 hr access
Melissa M | Overall ExperienceStaff needs better training. Every time I have an issue it takes at least 2 in person visits to get it straightened out because they also almost never answer the phone calls. They say hello, put you on hold and never pick up again. They are, however, very friendly and do seem to try and fix the issue. They just don't.
tara c | First Impressionselevator access to the building is lacking as others hold the elevator preventing others from being able to use
CAROL N | First ImpressionsNarobi was the best! I can’t in on the worst day of my 2023 and she was so pleasant and didn’t take my attitude seriously even before I explained myself.
ELNORA C | First ImpressionsMy experience with staff was good, however my experience with the storage facility was not. •We came to the facility at 7pm with furniture to place in storage. •The elevator was broken, and there was a gentleman waiting in his car because his things were stuck on the 3rd floor. • The number provided for “assistance “ didn’t work. •The alarm kept coming on and stayed on the entire time we were moving. •We were approached by police & told we were trespassing, and we were questioned. •We were told our unit was on the “1st floor” by your staff, but had to take stairs to move our things into the unit. •Also, the large sliding doors were locked we had to squeeze ourselves and our furniture through a regular sized door. Tenants should be able to have 24 hour access to their storage and not have to struggle to get into a storage facility they pay monthly for. I would never recommend this place to anyone. Thank You
Dana G | First ImpressionsAmazing staff always accommodating and overall just a clean facility
Andrew A | Overall ExperienceWe have our stuff stored for more than 2 years!! Never had any issues !! Safe and highly recommended:)
SAMEER K | Overall ExperienceWell I reserved a unit an when I got there to unload it was locked ,I called customer service they couldnt help me cause it was after office hours . So I show up the next morning they had no other units available for me. Staff definitely tried to help me as far as the truck went , I was overwhelmed, I had to call customer service again so they can reschedule for another unit else where ,which then I get to an is closed so now I had to stay with the U-Haul truck I had two extra days ! But thank God Eagle wing storage was able to help me out especially since I'm disabled Emanuel and Adam were GREAT an helped my husband and I tremendously ! I do appreciate the staff at both Locations for all the Help but customer service Sucks !!
Latasha S | Overall ExperienceThe facility was clean and user friendly. I would definitely recommend the facility to friends and family.
Robin E | Overall ExperienceJohnny and Bryan were very pleasant and helpful.
ELSA D | First ImpressionsMy only issue is I payed for 24hr access and I was unable to access my unit because it was over the office. Elevator did not allow access past a certain time.
hector s | Overall ExperienceThank you
larry r | Overall ExperienceQuestion #1asks if the unit well lit and secure. It was an outdoor unit that has no lighting. It has a 2 lock system and a loud alarm when someone is not checked in. (very nice). The round look I received did not fit the large locking latch, it fit the small latch. That was my only concern. All & all it was a very pleasurable experience.
edgardo b | Overall ExperienceGreat and attentive staff, easy to access and maneuver.. location look well maintained
Felipe W | Overall ExperienceI have no comments I was satisfied with the service thank you guys have a wonderful day God bless thank again
sandria m | Overall ExperienceI want to thank Manager Perez he helped me understand the process for clearing out my unit I rented for my Son and family during the covid-19 issues. I appreciate the time and patience he took to explain the clearing out of unit 3084. Thank for all the good times there.
MATT M | Overall ExperienceThe young lady was knowledgeable and was very nice as i was disappointed about the incorrect advertising of the 5x5 rate of 44.99 a month.. sign out side, she navigated that conversation very professional..
Felipe W | First ImpressionsGreat staff place very mental clean
WILLIAM L | Overall ExperienceNice stuff and we'll keep storage. Need better cleaning in the front storage entrance. But everything else was good. Thank you
Migdalia C | Overall ExperienceExpensive
Lori E | Overall ExperienceVery nice and quick and friendly I'd recommend this place *****
Randy F | First ImpressionsThe guy with dinosaur tattoo was da best 💪🏾👍🏾
Rahshon F | First ImpressionsNo comments at this time.
Robert H | Overall ExperienceKept on jacking the prices up 👎🏿 Other than that 👌🏿
wandyck M | Overall ExperienceMe cobraron el storage cuando ya estábamos basicio y no me devolvieron el dinero
JAMILETTE M | Overall ExperienceI have received very good customer service.
Sakeena M | Overall ExperienceYour employees or some need sensitivity training on how defuse a flustered customer rather then use the attitude well it's ur problem not mine attitude!
Sakeena M | First ImpressionsThe people don’t know anything and usually rude. The floors are absolutely terrible. I broke 3-4 things because they fall off the cart because the floors are so uneven and BRICKS?! Never will come back here
Nataley S | Overall ExperienceYour team really worked well to help us keep and retrieve our items thank you very very much!
Lisa H | Overall ExperienceThe girl who I talked to didn’t have any answers to any of my questions. There were 3 other male staff there and Antonio was the only one that knew anything. Easy as asking if I can pay online, nobody knew. Which is terrible. I was literally on my way out until Antonio mentioned auto pay. I am going to be out of the area and I’m supposed to drive 5 hours to pay for my storage? Garbage. When I asked the girl anything she had no idea the answer. Maybe she was new and that speaks to her training but I already can’t wait to move my stuff out.
Nataley S | First ImpressionsComienzo hoy a llevar mis cosas! Pero ya lo conocía desde mucho tiempo. Son mis preferidos en todo. Gracias Uhual
Gloribeth C | Online Move InIt,was nice Because you had,an elevator
LINDA C | First ImpressionsWas given a storage unit on M and wasn’t told about restrictions of use and having to use small elevator.
JUSTINE U | Overall ExperienceNo complaints other than elevator access. You are only granted access to the floor on which your unit is located. The office is on G and the loading dock is on 1. To get from our floor to the loading dock, they wanted you to go to G, change elevators, and then they would take you to 1. Just ridiculous.
J S | Overall ExperienceAny issued were resolved immediately. I always use this location for my moving and storage needs
CIARA M | Overall ExperienceI have been with uhaul for quite somw time. I certainly appreciate the fact that the units are well maintained , are temperature controlled and are constantly inspected so that my belongings are safe. And when issues arise i have encountered nothing but a courteous staff who was quite friendly to me. Thank you to everyone who is making my stay with uhaul enjoyable
RUTH M | First ImpressionsMuy mala experiencia En este establecimiento. Mi esposa y yo nos mudamos de Virginia a Pennsylvania y nunca nos dijeron que calificamos para 1 mes gratis . Llegamos a este estarecimiento y sin verificar nos dijeron que no tenían nada disponible bueno para hacer la historia larga corta por que fue mucha la falta de respeto que nos hicieron en este establecimiento. Vamos a llevar esto hasta la corporación y hay será todo los detalles
James G | First ImpressionsI used Uhaul twice and will again if needed
Olga R | Overall ExperienceThe workers at the front desk were slow, and unhelpful. They just started having a conversation midway into checking me and gave me the wrong information initially.
Sean B | First ImpressionsI had to call the police on the manager Franklin because of his erratic behavior after the police were called He told the officers for me to take all my stuff out of the unit immediately officer went on to ask him Yes my rent for the storage unit was up-to-date he says yeah the police officer told him that he cannot kick me out after reviewing u-Haul‘s storage lease then he went onto restricting me from renting trucks in order for me to empty my unit at the end of the day if this location isn’t safe for anyone my suggestion get rid of the manager find a new one and by the way I’ve been with you guys for over 10 years and never had a problem until this manager name Franklin showed up take that into consideration
Ruben S | Overall ExperienceIt started off rough with overpricing but with a little bit of talking they figured some stuff out and we corrected the problem for the most part Other than that everything was great staff was friendly and I would recommend somebody to you
jason c | First ImpressionsVery nice people
Cristine S | Overall Experience1. couldn't find my unit 2. wasn't told that my unit was on top of another unit is hard for me being disabled 3. couldn't get the elevator to work with my code so I couldn't get to the 3rd floor tried to call the office no answer so I had to leave my belongings along so that I may be able to go all the way around the front to get help
Doralia V | Online Move InWonderful over all experience I was considering occupying a 10x10x10 space but unfortunately one was not available on the same floor where I already have a smaller storage space (3rd floor) The GM and his staff did everything in their power to accommodate my needs but were unsuccessful in finding me a spot on my desired floor they did find me a spot on another floor but the troubles it would have caused would have made the occupancy troublesome so I decided not to move in and explained my dilemma to the GM and his staff they completely understood and were able to refund me my cost. What an awesome team. Koodles to you U-Haul.
REY R | Overall ExperienceChelsea did great customer service in finding solution to my account
Sheila C | Overall ExperienceExcellent service. Very helpful staff.
Marisol E | Overall ExperienceBring back site leave don’t need or extra
william j | Overall ExperienceWas sold a unit that was in-use and then charged to store my furniture in an outside unit that I did not want. No one at the store could help remove charges from my bill, so now I have to use a general customer service number that may not help my case. This storage facility would be better off without any of its workers. I will never use Uhaul again and will make sure no one I know uses Uhaul’s services.
Dashawn M | Overall ExperienceNecesitan limpiar mas. El sitio se be muy sucio. Quisas ahy mucha bacteria.
MARANGELLY C | Overall ExperienceThe guy was so kind and respectful
diane j | Overall ExperienceStaff is very pleasant
NANCY G | Overall ExperienceVery nice storage building. One of the best I’ve seen. The staff are very friendly as well.
tonisha B | First ImpressionsBrooklyn was very knowledgeable and courteous.
diane j | First ImpressionsEvery employee I encountered at this facility after my terrible experience in Virginia eased my mind. And made my move less stressful.
KYASIAASHLEE D | First ImpressionsThe gentleman was very nice and extremely helpful
CORINNE B | First ImpressionsReally concerned by the fact that there was a RAT BOX for catching rats in my new storage unit..... It was incredibly inconvenient to have the facility open until 10, but can't open any large doors to move items in after 5pm.
IRIS B | First ImpressionsAmazin service
Hector M | Overall Experience💯💯 % RECOMENDADO!!!!!
Jaitza O | Overall ExperienceThe unit had a broken door so we weren't able to rent it.
Babara W | First Impressionsactitud negativa de uno de sus empleados, al yo perder la tarjeta de entrada.
Angela S | Overall ExperienceThe staff was very friendly and helpful, however the first storage I was assigned once I went to the location. It had a lock on. Then the second location I was given was much smaller than the first one.
Sheila C | First ImpressionsEverything was womderful.
Dennis S | Overall ExperienceThere wasn't no toilet tissue or paper towels in the bathroom as needed
melissa m | Overall Experience.
Ricardo D | First ImpressionsI called and spoke with David. He was great, he held a space aside for me. Unfortunately, it was in the mezzanine where there is a step that prevents you from taking the loaded storage cart up to the door. I had to stop at the step with the cart before walking EACH individual item to my 5×5×10 storage unit. I asked for a better spot but I would have had to get a smaller unit 5x5x5. If you store items there, ask for David, he has excellent customer service skills. Some other guy there was very rude. Wish I had his name. David was extremely helpful, although I didn't get a good unit. Don't go on the mezzanine without checking or asking for a spot before the step. Don't do the step unless there are NO other spaces available. It's extra work when moving into a small storage space or any storage unit. By the way, I tried to resolve with the rude guy.
DEANNA H | First ImpressionsStaff was super helpful. They made the whole process quick and easy.
Stephanie W | First ImpressionsMy only complaint is my brother was not initially on the access list, and I ended up having to do it from the middle of a State Park in Illinois with very limited internet. The lack of a more user-friendly process inconvenience multiple people that day.
JOHN F | Overall ExperienceThe staff was very help full
Robert L | Overall ExperienceSiempre mantener esa buena actitud
Angel M | First ImpressionsThey don't prorate the rooms so if you leave early you lose out of the money you put in for the rent
Shaun W | Overall ExperienceYou all are literally the worst. Each person you talk to tells you something different which has now caused me to keep getting charged without my consent every week when I have been moved out of my storage unit since June 13th !
Lisa S | Overall ExperienceKeep up the good work 👍🏼
CHARLES Q | First ImpressionsDefenely I would recommend it to anyone and if I the future needs I 3 rent again.
Carlos T | Overall ExperienceI have family members that are in the facility now and have been in there before and my sister used to have her merchandise inside of this facility more than once so apparently we find the place very user-friendly
AVIS W | First ImpressionsI would recomend this location, after a year odf havings there, i always felt they were safe. Jose
Jose A | Overall ExperienceTy
CAROL W | Overall ExperienceEasy move out!
CHRISTIANA G | Overall ExperienceThe check-in and (especially) check-out requirement wasn't explained (or I missed it), but otherwise the setup is very convenient.
JOHN F | First ImpressionsYoung lady was very respectful very helpful very knowledgeable I appreciate her for being patient with me while I was making my choice of which unit to go with keep up the good work guys.
Jock P | First ImpressionsThe facility served us well while my daughter was a student at Muhlenberg.
Scott R | Overall ExperienceChelsea and Brooklyn have gone above and beyond everytime I am in need of Uhaul services...they really made things easy in a stressful time
DIANE P | Overall ExperienceVery professional workers
JOHN R | First ImpressionsEmployee Colin made my experience easy ,he was very helpful and friendly
WILLIAM F | First ImpressionsThe first time I arrived at the storage location, Logan and Brian helped me. They were the absolute nicest and helped very much with my first day of loading in. Beyond that, each time I talked to an employee they were mildly condescending and talked to me like I was dumb for even asking a question in the first place. I understand you must have a lot of people asking questions that may seem silly, but a little kindness goes a long way. Especially when you may not know the circumstances that lead to a person needing a storage unit. I am grateful for you reading and I hope you take this to heart. Thank you!
Laura S | Overall ExperienceNeed work on prior notice for billing. Also send bill to customer before sending bill to customer's reference contact. Poor billing service protocol.
Bradley C | Overall ExperienceVery satisfied with everything
pilar L | Overall ExperienceEverything was great, but the first time I tried to reserve a room, the website crashed or maybe went down suddenly for maintenance. I had to come back the next day and try again to reserve my room. Otherwise, everything was excellent.
Daniel B | Online Move InWANT O CANCEL 26 FOR 20 TRUCK WAS TO BIG FOR THE STREET WAS NOT ABLE TO USE IT WASTED MONEY
ida h | First ImpressionsStaff was friendly and accommodating. Manager Chelsea was very helpful when we had a problem we needed to resolve.
Judith G | Overall ExperienceAll three loading docks were taken, 2 by cars that didn’t even reach the docks. There were only 3 moving carts and all three were being used by one person. There should be signs posted specifying one per moving TRUCK so others can work simultaneously.
HEATHER r | First ImpressionsYou sold my unit for 30 dollars
Carlos C | Overall ExperienceManager is seriously so unprofessional and rude! Totally ghetto and would NOT recommend. I would give Zero Stars.
ayreanna c | Overall ExperienceThe workers are rude and irresponsible. I will not be using this U-Haul in the future.
Roxanne D | Overall ExperienceThe staff is not helpful at all and the one staff told me I wouldn’t have to pay on the 3rd day after payment was due as long as I move my items out by midnight which was a lie because they locked my storage and I couldn’t get in it I had to pay for 3 days storage that’s horrible!!! When I got there my truck was gone because the guy again told me once I have the reservation it’s ok to come whenever that day big lies because the truck was gone and I had to use a caravan from them that end up costing me more to get someone else’s truck which was inconvenient. Never again I rather leave them under a bridge!🤷🏾♀️
Renna N | Overall ExperienceGiven wrong storage unit. Nothing else available. Staff was pretty rude and just didn’t seem to care. Still haven’t received my refund on the unit that I never used.
Elizabeth A | Overall ExperienceI had made a reservation and when i arrived at the storage unit they didn't have the reservation that i made so the manager there did her best to help me
Jacqueline S | First ImpressionsI needed to rent a trailer but my truck didn’t have the wiring so I rented a truck one way. My facility didn’t have one so Tyrell Owens in the Allentown store called the Easton store who had some. When I got to Easton they said they didn’t have any. The young man didn’t even look he just said he didn’t have it but then he looked after I said Allentown called and had the truck. Tyrell Owens and staff in Allentown was wonderful but Easton was horrible.
Marcey V | Overall ExperienceCube Smart is cleaner, more modern, more accessible. They had what we needed - available. Thank you -
WESTMINSTER V | Overall ExperienceVery pleasant and satisfying knowing someone understands the frustration of moving.
Lessie G | First ImpressionsMy experience with Uhaul was very pleasant. The security is very well detailed and secure. The fact that you have to swipe to enter and swipe to leave the premises give you the extra peace of mind and tranquility. If there is something I would like to implement is that, I would've preferred to see staff quickly react to alarms when tenets do not swipe for access to their units. Making the security purposes more secured. The alarm is for a purpose, and it means someone's unit has been open without card access to open the unit.
josue d | Overall Experience24 hour access isnt included but is plastered everywhere making you think it is standard.
DAVID H | First ImpressionsI chose U-Haul to store stuff for my daughter and a friend when COVID-19 forced their school to shut-down and leave campus with no plan. The staff was accommodating, kind, helpful, professional and patient during a time that was unsettling for everyone, including them. Thank you for all your help!
Alix B | Overall Experienceto long of a wait in long line no one told me there'd be steps to get into storage either, very inconvenient
john g | First ImpressionsFue una experiencia unica y divertida pq mi hija y yo no sabiamos muy bien y el muchacho q nos ayudo nos avia explicado y nos llevamos un tremendo susto pq la alarma nos sono como tres veces y estabamos muerta d la risa y mi hija estuvo q llamar al muchacho para q nos ayudara esperamos como 10 minutos por el nostrato muy amable.
Janette G | Online Move InThe White Lady That Worked There Was Very Rude And Had An Attitude The Whole Time We Were There. Our Storage Unit Was On The Second Floor, We Had To Take Our Couch, Dressers, Tables, Beds And Everything Through An Elevator. It Just Wasn’t Convenient At All For Us. It Was Really Difficult. Would Of Been Better To Have Something On The First Floor. The Only Thing That Helped Us Was The Carts They Have Available For Use.
Marc C | First ImpressionsMonthly rate continuously increase from $40 to $58 by the time I was done. Define and penalties during the Corona situation and confiscation of others bins knowing this was a difficult time for all was unacceptable and the final draw. Your manager makes excuses by saying it is the corporate situation without ever contacting corporate to promote a change.
chris b | Overall ExperienceThey should be more fair and serious with customers ...
Juan C | Online Move InNeed to clean your restroom better they are very nasty. expectedly with the coronavirus going on. they need to be kept cleaner.
April C | Overall ExperienceVery convenient
John R | Overall ExperienceCheck out process didn't make sense to me. Was instructed per online written directions to clean and leave the access key in my storage unit, but then I got stuck inside the elevator when trying to leave because I needed a key to select a floor. It also wouldn't let me open the door to get out without a key. So I was literally stuck.
Nicole K | Overall ExperienceI wanted to acknowledge Chelsea and Brooklyn for their kindness ..care and professionalism... thank you..
Sheli D | Overall ExperienceThe woman at first was very unfriendly and seemed mad I could not work the uhaul app. She got better as time went on but was not welcoming at all. Two other African American workers were very friendly and helpful.
Susan M | First ImpressionsThey worked with me when I was already going through a very stressful situation in my life. Thank you all....
Ricky K | Overall ExperiencePoor management
Shauna T | Overall ExperienceGood service
Irma M | Overall ExperienceInsanely expensive and over priced. Stuff stored in storage bins that were white turned a dingy yellow color.Ther was some cockroaches on my stuff. Very fusterated with customer service no compassion
Nieca V | Overall ExperienceThe customer service and facility were very satisfying to my needs, I'd definaly use your service again in the future.
SHADAI D | Overall ExperienceI empty my unit 2 weeks earlier from my due date and they didn't give me my money back for those 2 weeks i understand a few days but it was 2 weeks it was half of time 😡
Zuheild L | Overall ExperienceQuick & great service
samantha m | First ImpressionsYou're service was pleasant and respectful and throw a few jokes in while you got me set up with the storage. It always feel good to go into a place of business and feel welcomed.
Toby F | Overall ExperienceI like the closeness and the any time visit to pick up and store my belongings. I would recommend U-haul storage to family and friends. The staff is always friendly and helpful any time I needed them.
MATT M | First ImpressionsEverything with storage was great, my only complaint is that I had to pay a full month of storage even though I took everything out a half a month early. That should have been prorated.
Kathy F | Overall ExperienceI would come back if I ever need storage again.
Angela E | Overall ExperienceGreat service.
James S | First ImpressionsIt was very difficult reaching someone on the phone at the location.
devin r | Overall ExperienceThe onsite employees were Awesome, friendly, and useful. I was a underwhelmed by service and knowledge when I called the Uhual corporate number, however.
James W | Overall ExperienceGreat facilities, nice people, but if you are so much as a few days late with payment they will hound you to get the money. However, the cleanliness and friendliness of the workers is worth it.
cheryl s | Overall ExperienceVery clean and easy to use. Only downfall is there are stair going up to some of the units but only a few and the hand trucks help a lot. Staff is helpful and friendly. One month free storage amazing!
Faith B | Overall ExperienceBrooklyn was amazing !!
Aura V | First ImpressionsVery clean and convenient
crystal w | Overall ExperienceWhile renting a unit at this location I have seen roaches only once in my unit, and twice outside of my unit further down the hall. I had the unit for a few years, Management kept on top of it I guess
amanda h | Overall ExperienceGreat staff ! Been using this location since 2007 . Used to be smaller.will recommend it to everyone. Thanks
PARAMVIR S | Overall ExperienceWe were very happy with the way your employer handled our concern about the size of storage we needed and a commodated us with another size without any type of issue...ty for your time very much .
Tom M | First ImpressionsThe Uhaul service is very convenient.
David R | Overall ExperienceThe lady was helpful and clear checking us in. The facilities are clean and look new, and the 10' by 10' by 8' unit fit all my stuff very easily. Also it was free for a month with a rental!
Faith B | First ImpressionsIs a nice place for you moving your furniture everything is nice and clean and the service an the people that are working here they’re excellent with all their customers
Jan C | First ImpressionsVery happy with the way I was treated and the easy access to my belongings.
richard k | First ImpressionsVery very nice workers in their wonderful customer service will be back every time in need of a storage
Debbie M | First ImpressionsIf i would have to put my stuff in storage. This is the place i would choose again.
MIGUEL A | Overall ExperienceVery informative, approachable & ethical. The employees are very helpful & on their money. Appreciate the service of the uhaul storage.
Jacob C | First ImpressionsThey were very helpful
shakira s | First ImpressionsClarity, patience and great service.
diamond c | First ImpressionsLost my initial reservation for a large unit, so on arrival with all my things I had to buy 3 units which cost me a lot more money.
Bernice D | Overall ExperienceRequired a lot more information than I was prepared to provide. Emergency contact and phone numbers for everyone allow to access the unit.
James E | First ImpressionsThe worst storage place ever
dyshanae B | Overall ExperienceThe staff there is very friendly and help me to move the things quickly.
Chengkun G | First ImpressionsLoading dock and carts made it easy to unload our truck. It was pouring down rain and the rain spouting ran over like a faucet at the loading dock adding to everything getting wet.
Paula L | First ImpressionsI like a customer service they doing very good and they friendly,and professional with the customers.
Ivette A | First ImpressionsThe Gentleman helped me and was very courteous. I appreciated being acknowledged when he had noticed me.
Tamisha L | First ImpressionsGreat staff, friendly service, quick and convenient.
David R | Overall ExperienceI wasn’t Told I had to arm and disarm my unit. Alarm went off when I tried to enter unit.
devin r | First ImpressionsVery good service nice people
Loyla T | First ImpressionsCustomer service was very poor charged me 105 $ to city lock w someone they have co tract w when I had my brother had his own lock cutter always looking for a way to take advantage of someone
carla m | Overall ExperienceThe staff in Florida and in PA were friendly and very helpful. This was the third time we used the UBox service and the service we received was excellent! Our box actually arrived a week early!
Scott Y | Overall ExperienceI will recommend it to anyone.
Jesus G | Overall ExperienceYour receptionist was kind and very courtious. Excellent customer service skills.
Miriam F | First ImpressionsNo comments
Gloria M | Overall Experiencewe started at 39.95 then you raised it to 47.00 the sign outside says 39.95 and I told the person inside and they said they have nothing to do with the price and gave me no satisfaction
john d | Overall ExperienceEverything is good and the person in front excellent
Carlos A | First ImpressionsThe 1 free month is what made us choose U-Haul storage. Thank you so much
Bo C | Overall Experienceevery one I spoke to or meet was VERY FRIENDLY. HELLO Carmen, that u 4 everything.
thomas b | Overall ExperienceI was so pleasantly surprised with the entire service. Both the women who dropped off and picked up my boxes were wonderful and provided great customer service. Overall would use UHaul Cubes again.
Eileen M | Overall ExperienceQuick and easy solution to an overcrowded apartment.
Lisa B | First ImpressionsI arranged storage and a truck all in a 25 minute period. It went seamlessly and the customer service staff was wonderful!
cody s | First ImpressionsThe staff was overall friendly and respectful
Ebony B | Overall ExperienceTheir should be a way of allowing people to use the sliding doors on the dock to load/unload large items. The docks sliding doors close at 5, same time as the office.
Avinash R | Overall ExperienceThank for everything.
pamela p | Overall ExperienceEasy, fast, clean service
Rosa M | Overall ExperienceA great experience! It was easy and very convenient to rent from this U Haul. Carmen, who delivered , moved and picked up my u box was friendly and super helpful. Very impressed.
Lori P | Overall ExperienceWorst customer service experience in my life !
Katosha G | Overall ExperienceI was never at the place so said no I only rented the containers. Was easy and they accommodated with everything I needed. All was intact and nothing damaged. Will def. do it again!!
james h | Overall ExperienceNo comment
Lloyd C | Overall ExperienceYou guys were great thank you so much
VALARIE J | Overall ExperienceStaff was very friendly and the place was very clean
marie h | First ImpressionsMonthly rent was increased very quickly after moving in. This motivated me to get out as soon as possible - ended up renting for a much shorter period of time than I would have otherwise...
James B | Overall ExperienceForgot to “check out” after vacating storage unit and got bill for next month. One phone call to store and it was taken care of. Great customer service. Will use again and recommend
larry h | Overall ExperienceThey work with you and help you out
ruth p | Overall ExperienceThis is our first time using Uhaul box for moving from MO to PA.earlier we used private movers who were very good but expensive compared to ubox. all items came in safe and no damage. very happy cust.
Deliz R | Overall ExperienceCarmen was so helpful, professional and easy to reach!
Debbie M | Overall ExperienceYou need to have more equipment
JOHNNY D | Overall ExperienceThank you brian scott amazing person
william j | ReservationEasy accessible day or night
WILLIAM H | Overall ExperienceThe manager attitude was very poor rude and unwelcoming as a customer I should not feel unwanted at a place that's how I felt . So I would never go back to that U-Haul facility
andre r | Overall ExperienceFriendly and helpful staff.
jim s | Overall ExperienceI picked up my ubox and it was infested with mice. I lost all of my stuff now me and my 12 year old daughter have nothing!! Thanks uhaul
shamara n | Overall ExperienceThank you
Angel C | ReservationThank you guys
Ana R | Overall ExperienceI would use that facility again because of it's convenience and services
ANTHONY R | Overall ExperienceThe Allentown Uhaul crew were very good & helpful! This is The one on the corner of Union Street in Plymouth Street
RENAE R | Overall ExperienceEverything was well. THANK YOU.
Suleyka A | Overall ExperiencePeople that use storage spaces are not drug users and for any of your employees to think that is just bias and racist. I’m a disabled veterans that served my country with honors
Julie L | Overall ExperienceGood but the bathrooms were smelly
ruth p | ReservationA1
JAMES R | Overall ExperienceMy ID was robbed in Feb , & I went into the U-haul store and was recognized by the mgr & a 2nd employee, by NAME & I was refused access cuz I had no ID so I stopped paying THEM
lawrence s | Overall ExperienceU-Haul did great job for my moving from Michigan to PA.
JUNBIAO L | Overall ExperienceNo problems whatsoever.
dana a | Overall ExperienceGreat experience on my unit rental. No complaints
Jonathan G | Overall ExperienceThank you
Linda C | Overall ExperienceThe storage units should have lights. The units are overpriced, and late feel apply only 3 days and should give at least 5.
Lakeysha B | Overall ExperienceVery Profesional attentiom
JAVIER E | Overall ExperienceNever had any issues
John Z | Overall ExperienceNice customer service.
DJENIE D | Overall ExperienceThe young lady who helped me, Carmon, was very nice and helpful.
Bob t | Overall ExperienceVery rude manager and staff. There was a dead bird on the floor near the storage units. The facility has a terrible smell and all clothes I had stored need rewashing.
SEAN R | Overall ExperienceGreat storage place
ENRIQUE M | Overall ExperienceGreat place. Wonderful staff.
Marcey V | Overall Experience*
HECTOR P | Overall Experience.
SHAWN C | Overall ExperienceThe most frustrating part was the online system wasn’t really designed for someone in my situation, who did a cross country move and needed to store the U-Pack for a while but also access it
Samantha F | Overall ExperienceI found staff to be very informative and helpful.
Theresa S | Overall ExperienceVery good place to store your things
Alva B | Overall Experience