Customer Reviews for U-Haul Moving & Storage of Alsip

Not triple call me and command me to bring a truck back when I wasn't finished with it I'm clearly paying for it and if someone had a reservation behind me uhual should have more trucks to cover their customers I was a regular uhaul customer up until this rental I will never rent from uhual again horrible experience I will defentially be renting from penski from now on shame on you to the uhual employer that contacted me very unprofessional and rude and she even hung up the phone in my face!

I would highly recommend Alsip Uhaul to anyone wanting good customer service and good equipment,

Beautiful, worry free transaction.

Great Customer service, and very friendly!

Passenger side turn signal doesn't work.

Enterprise has a cargo van and no charge per mile. Ill do that next time for anything over 20 miles.

The wheel straps have frayed edges which are hard to put in the slot on the rachet to tighten down front tires. Jimmy was excellent to work with. He made pick up and drop off effortless.

The best customer service. Fast and efficient. Clean well equipped store and storage facility. Always return for my moving needs. Highly recommend

I have rented several times. Each time I called early set up a time to pick up the trailer. When I picked up the trailer it only took 5 minuets to sign the paper work, the trailer was hooked up and I was out the door in10 minuets. GREAT PEOPLE TO WORK WITH

The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.

trl was old and faded but was mechanicly in good shape did the job

I was really disappointed in the team atmosphere ... there were 5 of us waiting for the store to open 9am, a woman unlocked the door and from then on I didn’t see her again. I was 3rd in line and didn’t leave until 9:40am and that was with me even doing the online check in. I felt bad for the 1 guy at the counter because he was all by himself. Whoever the woman was, I hope she isn’t the manager. This should not be the type of customer service that is considerable acceptable. The gentleman we had tried his best to speed up the process. I felt bad for him that he was abandoned to work the counter alone.

Great, fast service.

Update the after hour card swipe for the storage units, it was hard to get into.

Awesome service and equipment!

Diane offers great customer service, and a wide variety of equipment. I was indecisive on dolly use, so she brought me back in her warehouse to see them and explain the differences.

Everything was perfect!

I had a fantastic experience. I was late for my pick up so I received a call to inquire if I still needed the rental. All went well

Checked in on line and still had to wait 45 minutes to get the trailer. Associate who helped me was friendly and apologetic about the wait. Other associate really wasn't able to assist customers except to pull trucks up. This location is usually much better than they were this visit.

Everything was fine for me.

The employees were doing a Yonan’s job despite the dated poorly maintained equipment. Your infrastructure is not in order. Your fleet is not maintained and fully functional. This was my 2nd rental and I must say this rental was very disheartening.

The staff had everything in order when I went to pick up the truck. The final cost was what was quoted and the service tech who inspected the truck when I returned brought in my I-pass. Great place to rent a truck.

The customer service is great. I have rented trailers a few times and each time the service is fast and efficient.

Great Customer Service

The experience was difficult to say the least. I used a recommended moving assist company and half way through the move one of the movers quit. I had to unload the truck with the remaining helper) When I didn't get the truck returned by 3 a uhaul employee called to see when I would be returning the truck and proceeded to say in a loud voice " YOU HAVE TO GET THAT TRUCK BACK HERE NOW" Then when I returned the truck I asked to speak to the person who talked with me on the phone and he basically said the exact same thing to me again . He was very RUDE and IGNORANT to me both times. I have owned my own business fore over 30 years and If one of my employee talked to my customers in this manner i certainly would like to be informed.

The facility was clean, well lit and the staff was always friendly and professional when I called or went in

Charged fees that were never discussed

You should be more honest with customers for a small truck the price was 19.95 plus mileage and I drove 40 miles and was told it would round out to 70. But of course at the end of the day I paid 123+ dollars. Talking about false advertising. My thoughts are I would use you again I feel cheated.

Have extra pick up trucks on hand. Not one was available at the moment I arrived.

excellent services

All good as usual

I don't see any reason to improve, just keep up the excellent service. Thanks for making my move so much easier.

Inside of windshield was very dirty , like someone threw pop all over it dirty ... Detail guys should not let vehicles out like that !

You have a very good customer service people very very helpful .I will be used your service again and again.

The inside bed of the truck was a little dirty Buy service was great

Always great service when I come to Alsip Uhaul..

The truck I reserved was not there when I went for pickup. Was told my reservation was cancelled not by me. Then told my size truck was available at a different location about 10 miles from where I live. Settled for a smaller truck. Employee that was preparing the truck never told me he was done cleaning it. Waited extra time for no reason to leave. Would have expected better customer service since they screwed up my reservation.

Extremely satisfied. Efficient, reliable service that I highly recommend.

I was very satisfied. Everything was right on schedule. I was notified every step of the way. Thank you for your services.

You were friendly, respectful, and supportive. No long waiting. Truck in good condition. Thanks for your support.

Fast, great service

Our original location was changed due to the vehicle being blocked in by cars. Glen, the customer service rep, was outstanding. He was very accommodating and apologetic about our experience and made sure to accommodate us and gave a better rate due to the situation. I give him a fantastic rating

The service men were very sloppy and not helping. I didn’t even my transaction was done until he asked me “if i needed anything else”. When i returned the truck, no one helped me. I had to find the guy and he just took the keys. I didn’t know if anything was needed from me and if I had to stay for the evaluation. Finally I had to ask and he said “nah i got it”. These ghetto ass workers are horrible and ruined the whole experience. I go to Uhaul alot But this was my first, and last time at the Alsip one!!

Personnel does a great job getting you what you need.

My truck had engine problems wouldn't go pass 30 when I brought it back they had no response seem to not care didn't say we will take something off your bill or nothing not even a sorry just have a nice day that's not good business

Keep doing what you all are doing! Very smooth process and employees are helpful!

Keep doing what you're doing.

The people I delt with in the office and in the yard were very pleasant and easy to work with. Other than the computer system running slow I have no complaints.

Clean, secure facility with a friendly, professional staff

The only issue we had was closing the door. It took 2 of us to close it completely. I did report this when checking in.

The workers are morons

Nothing. I love U-haul. Its economical, easy to use, and the equipment is reliable

Organize yourselves. Give customers what they ask for and PAY for. Make sure you have equipment available at the time you reserve it for. Be more polite. Dont make the customer feel like a burden when you make a mistake

Great

Clearer instructions how to return vehicle after hours.

Overall when visited the Alsip Location is a great representation of your standards/ the Manager Diana- exonerated Superior Leadership:m. She is attentive, very Perosnal and hands on. She’s works WITH her team leading vs dictating. However, this location is extremely busy. They need more help. Even if you could zero in on the high traffic days and provide more hours for her to staff the location appropriately. The staff is a direct reflection of Diana’s leadership. But please note- people today are in the move- Vince the huge serge in online sales as a result as well as the dying trend of brick and mortar as a result of the same. But you are a SERVICE-type business. I’d rather talk to a live person to iron out the deets of the service you provide vs. deal with an online process with multiple pages and too much information to sort thru. This is the ONLY downfall of your organization. While Diana and her staff are amazing- they can’t fix “limited payroll budgeting” it’s important to also NOTE-uHaul is NOT an independent SOLE business. Competition is vast. The ONLY thing that sets you apart for your competitors, is your unique ability to retain customers by CREATING & maintaining a superior customer service EXPERIENCE. This INCLUDED being able to expedite traffic spikes when needed. Your Signature Customer Service will secure you LOYALTY , Referrals and most of all when a location is staffed properly- associated & customers alike are generally happier. Happy associates =happy customers! Just this Saturday, though I had reservation, I watched Diana and the young man working with her jump between terminal to terminal working 2 simultaneously & expediting your services to get the huge line down. While it was GREAT to watch them multi-task to take care of ALL of the customers? As a retail executive myself, I couldn’t help but feel sorry they were left with no other resources. It was a 2-man band and they handled it phenomenally. PLEASE compliment Diana!!! You don’t see workers now days going to such extremes to expedite customer service in the manner they did. While we waited, there were several customers complaining in dismay that they were not properly staffed. Despite it all-you should be proud to know this team at Alsip did a tremendous job amidst poor coverage on a very busy day. I live on the east side- But stayed at this location because of their ability to make my interactions with them special. Please get them some additional support. I guarantee you, your Sales trend here will improve if you do! And please please commend this Diana and her Staff!! 15yr storage renter since 2004!!! I’m moving out soon- but would not have stayed so far from home if it weren’t for this team! Signed Sincerely, Content Renter, Unit 1160!!! Deirdre M Austin

I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck

At the end no one could give me access

I was please with Uhaul service staff was nice!

Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.

Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....

Great service, helpful !!!

Very pleasant experience.

Excellent service

Fast and friendly service.

Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!

The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,

Helpful and knowledgeable about the Storage Facility.

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Tiffany was professional and efficient in the delivery of the Uhaul containers

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Very Nice location. Excellent staff. Highly recommend.

Kool staff

I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business

Very good facility, well staffed

Way over priced for unit!!! I didn't get prorated after closing down my unit.

The staff was very helpful

My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.

Not worth entering a statement.

I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel

The guy at the front desk was courtius he help me with a positive nice attitude

Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.

Francisca was very helpful and friendly, she made the experience easy for me! Thank you!

I have no other comments.

The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.

The staff was phenomenal. This was the best experience that I've had with a storage and moving company.

yes