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MICHAEL L.Customer Reviews for U-Haul Moving & Storage of Alsip
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't appreciate that app didn't work well with the check in and equipment drop off process and the staff didn't seem that knowledge about it.
Keana T.Nothing service at this location is Fantastic...Diana Rios is the best M.williams
MICHAEL W.Very nice and helpful
BARRY V.When a UBox is described as studio you would believe that a whole studio worth of furniture would fit...not the case here. The box was dropped off at the time requested...the rest of the experience goes down hill from there...The UBox did not arrive on time..:also the MOST ANNOYING THING ABOUT UHAUL is when someone calls you from a Uhaul place of establishment you expect to get that specific number to return their call! Received 2 calls from the Arizona McDowell Uhaul and tried calling back 4 times only to get customer service and be on hold for 30 minutes each time then to be connected to a customer service person in a whole different state ! Get your act together there is nothing more irritating! I have used Uhaul trucks for years moving my kids back and forth to college to 3 different colleges for my three kids and have never had a problem.:::this whole UBox experience was not good! The only good thing about it was the Moving Help Infantry movers who delivers the box! Adrian Parra was excellent went above and beyond! I will continue to rent trucks but will think twice before I rent another UBox! A big 👎ðŸ»ðŸ‘ŽðŸ»ðŸ‘ŽðŸ»ðŸ‘ŽðŸ»ðŸ‘ŽðŸ» For UBOX!
Kathe M.None
CORNELIA G.Customer service was great! The person behind the counter was very helpful and explained everything. When I brought the vehicle back, the check in process was quick.
GERALYN M.Waiting to confirm Equipment pick up time and location until 24 hours before for a huge move left me a bit anxious. Fortunately everything was ready at the desired location and time.
VICTOR R.Truck needed windshield wipers-difficult to see.
WILBUR H.Outstanding service at Alsip U haul.The truck was in good condition.
JOSEPH C.None
Ben K.Awesome customer service
Alicia t. | Overall ExperienceEverything was well run
JAMES M.Staff was polite, patient and attentive. Thank you
MICHAEL M.Helped me move with ease
CANDIDA V.Nothing...
EVETTE M.What started out as poor experience trying to reserve a van online,had to do it by phone to not having the reserved van available to fill my reservation ended up to be a positive experience.I originally reserved the vehicle from your Oak Lawn location and when it wasn't ready for me to pick it up the employee worked tirelessly to find one available and Actually drove me to pick it up since I walked to the Oak Lawn location.Upon returning the van the extra 8 or 10 extra miles that was the difference between the 2 locations was deducted from my total.Just want to let it be known that your company should be proud of all involved because they all stepped up and came through they needed to.Please give them all a big Thank You.
STUART K.My customer service rep when I arrived to get the truck was a young man He was excellent. I called on my way back to ask a simple question. Recording said I would have to wait 20 minutes to talk to a rep on the phone. So I called back and got the same recording
MARSHALL D.I reserved the truck for 8:30 at a different location, when I went to pick the truck up the location had been changed and I just received the email at 8:24. If the location was changed it would have been nice to be notified earlier than 6 min. The staff at the Alsip location was great and very helpful. Nice service.
ERIN B.Eventhough everything arrived on time my expereince was not that great. I did my booking through the website, got a call the next day midmorning, saying that there is no driver to drop the boxes off on the original day I had booked for them to be dropped of. This delayed my move by 2 days! I was on a strict time frame as I was moving to begin a new job. This gave us less time to load our boxes and less time to be able to settle in. When my husband called regarding this to see if there was anyway we could get the boxes earlier we were told nothing could be do and we basically had to deal with it. I understand things are crazy right now but the customer service we recieved over the phone was absolutely awful. No one knew what was going on and when calling to get information about pick up times for when we had our boxes droped off and unloaded to be picked up once done with them, was a disaster. We called 3 different people, sat on the phone for over an hour only to be told we had a pick up time scheduled, which was never confirmed with us which was why we were calling in the first place. The drivers we had were great, during pick up and drop offs, but the customer service we recived inbetween all of this was an absolute disaster. I honestly will never use U-boxes again. This whole expereince was not a good one and kept me worried if my things were actually going to arrive, if they were going to be my own belongings and if we would be stuck with the boxes longer than we needed. It was an endless guessing game and that is not what is needed during any kind of move.
Katelyn F.Doing everything online makes it super simple and easy!
ASHLEY M.Customer service was excellent and helpful. Both employees at the counter were wonderful.
DEBOREE D.I've rented trucks/vans with this location twice now and I'll be returning for any other moving needs!!!
STEPHAN C.Perfect professional and efficent
KAREN C. | First ImpressionsA little more accurate on the fuel at the beginning.
CRAIG P.I found a bed bug on my furniture!
Deniqua B. | Overall ExperienceExcellent service!!
KEITH S.Amazing see is at this location.
MAURICIO B.Took charges off my card that weren't applicable to my purchase. Customer service was rude
Deniqua B.Everything was perfect, Pleasant experience, will return.
DANIEL F.Fire everyone and start over! I cannot think of a time that I have had a good experience at this location. Again they show great promise in the fact that they got it all wrong I have been overcharged unfortunately for me I have pictures to prove that I put gas in the truck and that you're go removed the dolly and the blankets. But yet I got charged for them. I also have a picture of the gas gauge at a quarter of a tank. You got charged for a fuel fee and 5 gallons of fuel for driving a total of 10 miles yeah okay.
GERALD B.They did what supposed to be even when they had problems with the computer system.
Gonzalo P.The women who helped me was great!! I will recommend u haul to my friends.
Dena A.The staff was super polite and fast paced I set up the reservation online and when I got to the store I was in and out in under five minutes. Thanks a lot guys for all the help and making it an easy rental!ðŸ‘
TODD B.The passenger mirror for reverse was broken we didnt know til we had to reverse the truck back, other than that the truck was decent
DEBRA C.There was only one person behind the counter on a Saturday and pickup took much longer than it should have. I have used this location 3 different times and I have had this problem every single time.
ALEXANDER S.very well run operation!
Thomas S.They always give us great customer service at this location
Kendall G.Love the workers love the facility. The wait in line is way too long, more workers to help would be great. Other than that great experience.
LISA M.Was the equipment clean and well maintained? question she be two different questions. My truck was clean but it was not well maintained.
ELUNDA T.Truck was amazing
LUKASZ K.Great 👠service
JOSE C.Very smooth experience! Thank you! Very helpful with over the phone knowledge and a very friendly scheduling staff!
DONALD H.The service was absolutely fantastic! Dianna and the entire staff provided superior customer service. I would say that the rate for a one way rental was rather high and it not congruence with local rate charges in my opinion. I realize that the company has an obligation to profit for myriad reasons . But the long distance one way rate margin seems extremely high again to me in my opinion.
ANTHONY R.we had a last minute delema needed a truck and this woman made our day by just being nice and professional.
CATHERINE D.I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s
ROBERT C. | First ImpressionsThe truck was brought from Riverdale to this location. The ash tray was full of cigarette butts, windshield was dirty, not clean inside and smelled. We previously rented 2 trucks form Alsip and were excellent. We know this truck was not one of theirs. Alsip manager Diana is Great. Uhaul is lucky to have her as team member.
sonia K.Awesome people make this place the top amongst U Haul
JEFFREY F.Great experience. Very helpful.
JOSE F.Great service nice clean equipped vehicle
FRANK S.From the reservation person all the way to the person that hooked up the trailer was outstanding.
Donald H.Nothing, excellent service
Pamela R..
RONALD O.Very helpful staff. No improvement needed.
Patrick O.Nothing I can think of.
ROBERT C.Everything was great
CARL S.everything was super
DANIEL A.Good place to rent a truck
ALEJANDRO A.They didnt give me the moving blankets I paid for, The Truck was dirty and covered in cigarette ashes, and they charged me for 3 gallons of gas when I only went 6 miles.
CHRISTOPHER S.Everything was super smooth and quick! Great friendly customer service.
TAMERA C.Got my things stolen
MOHAMMED K. | Overall ExperienceI was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.
Ricky d. | First ImpressionsSplendid service.
Asia H. | First ImpressionsGreat people to work with they really try and help. I had two rooms would definitely use again
Jack K. | Overall ExperienceI had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!
Vernie L. | Overall ExperienceVery professional, helpful, and caring .
WILLIAM D. | Overall ExperienceFacility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.
William S. | First ImpressionsI’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!
Carlene Z. | First ImpressionsEverything was great. The staff at the actual site was too nosy for me though.
Tammara W. | Overall ExperienceOverall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.
Julie L. | Overall ExperienceGreat staff. Very Helpful hard working staff.
Gene H. | Overall ExperienceThe staff is friendly and helpful. I found mouse droppings in my storage unit.
Theresa W. | Overall ExperienceI had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!
TANYA T. | Overall ExperienceOverall a great experience, I've always used uhaul for my needs and will continue to
KYLE F. | Online Move InI love this storage facility it is nice and clean and secured thumbs up to all staff
darnesha H. | Overall ExperienceThe employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.
jon g. | First ImpressionsThe facility was clean, well lit and the staff was always friendly and professional when I called or went in
latonya c. | Overall ExperienceClean, secure facility with a friendly, professional staff
Shawn W. | Overall ExperienceThe workers are morons
cristina m. | Overall ExperienceGreat
patsy b. | Overall ExperienceI was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck
Brian M. | Overall ExperienceAt the end no one could give me access
katasha c. | Overall ExperienceI was please with Uhaul service staff was nice!
ROSALYN S. | Overall ExperienceLove That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.
Anita N. | First ImpressionsGreat folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....
THERESA V. | Overall ExperienceGreat service, helpful !!!
THERESA V. | First ImpressionsVery pleasant experience.
Marcus B. | First ImpressionsExcellent service
Raul F. | First ImpressionsFast and friendly service.
gerald c. | First ImpressionsFantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!
taso m. | Overall ExperienceThe time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,
Kelvin L. | First ImpressionsHelpful and knowledgeable about the Storage Facility.
Isaac R. | First Impressions.
Lisa K. | Overall ExperienceTiffany was professional and efficient in the delivery of the Uhaul containers
Brian W. | Overall Experience.
Richard S. | Overall ExperienceVery Nice location. Excellent staff. Highly recommend.
cristy m. | First ImpressionsKool staff
Terrance m. | Overall ExperienceI have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business
Tim n. | Overall ExperienceVery good facility, well staffed
maureen d. | Overall ExperienceWay over priced for unit!!! I didn't get prorated after closing down my unit.
Vanessa S. | Overall ExperienceThe staff was very helpful
Joann P. | Overall ExperienceMy only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.
amy A. | Overall ExperienceNot worth entering a statement.
Brian D. | Overall ExperienceI'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel
Adrian W. | ReservationThe guy at the front desk was courtius he help me with a positive nice attitude
salvador s. | ReservationLost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.
thom A. | Overall ExperienceFrancisca was very helpful and friendly, she made the experience easy for me! Thank you!
Michael P C. | Overall ExperienceI have no other comments.
Russell J. | Overall ExperienceThe lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.
Ben W. | Overall ExperienceThe staff was phenomenal. This was the best experience that I've had with a storage and moving company.
Priya S. | Overall Experienceyes
sharon k. | Overall Experience