Customer Reviews for U-Haul Moving & Storage of Alsip

Rating:

5.0

Great service. Checking in and returning the truck was no problem. The staff are great, both courteous and efficient. I rented a 10ft box truck. The truck ran well, no problems. The truck was easy to drive and that includes surface street and highway driving. It easily held all that I was moving, in fact I could have loaded more. The truck was very clean both in the cab and the cargo area. I wouldn't hesitate to move furniture and personal belongs in these clean trucks. I thought the price of the rental was very reasonable. I will rent from them again when needed.

Rating:

5.0

all good

Rating:

5.0

Very easy to rent and friendly helpful employees.

Rating:

5.0

Not a thing. I was very pleased how easy it was for me to my rental and return it.

Rating:

5.0

N/A

Rating:

5.0

Nothing, very professional and helpful staff! I will be renting again from this location.

Rating:

5.0

Jus keep doing your job the way you are doing it! Great customer service, no hassle!

Rating:

5.0

Nothing. Very easy to pick up and staff was very friendly and knowledgeable.

Rating:

3.0

Have vehicles fueled, completely cleaned out

Rating:

5.0

Good

Rating:

3.0

Rates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127

Rating:

5.0

Service was outstanding.

Rating:

5.0

It was great service

Rating:

3.0

I did not order the truck from this location I ordered to pick up walking distance from my home explained this to the very Rude employee Amber who argued with me over phone and I agreed to pick up in this location

Rating:

5.0

The moving help guys were punctual, attentive, and quick. They knew how to arrange the items in the storage unit for maximum space! Top notch!, I'll certainly hire them again!

Rating:

4.0

I am fairly certain I returned the truck with the same amount of gas-yet I was assessed extra charges for gas. I disputed and was supposed to receive a callback from customer service to discuss. That was Saturday. On Monday, I was charged the extra amount for gas. No callback at all. Nice customer service!

Rating:

4.0

The equipment was fine, the people I dealt with were outstanding. My only complaint is that I had lots of problems with the web site, specifically the 'Return the Truck' process.

Rating:

5.0

Very pleased with the service. Reasonable pricing and good availability

Rating:

2.0

Fix the parking lot. The pot holes are so big I bottomed out my car pulling in. Fix the "Glitch" in your self return app that unjustifiably charges you for Fuel. Seems more like a scam than a Glitch

Rating:

5.0

Never a disappointment at this facility. The staff is never anything less than courteous and professional. The property and trucks are always clean and organized. In-person check-in was a breeze, as was return of the truck. Being a repeat customer I will happily say that Valerie has a stellar team. At the end of our return, Vincent was friendly, thorough and gave great explanation of the final charges. I look forward to my next reservation with the U-Haul Alsip team.

Rating:

3.0

I didn't want the insurance and when I made my online reservation I didn't click the insurance and sure enough I was charged for it.

Rating:

5.0

The staff is always friendly and helpful. The prices are great. This is my new favorite place to rent trucks from. Thank you for making my life a little easier

Rating:

5.0

Everything was great

Rating:

5.0

Well not very much it's a great location

Rating:

3.0

I appreciate the evening attendants they were so helpful when the elevator was not working and they made sure I was OK before leaving. They went above and beyond to help me get settled.

Rating:

4.0

Better information on what I need to have to pull a trailer.

Rating:

5.0

Great job 👍

Rating:

4.0

You computer system seems to give your counter employees issues. But they we very good and patient..

Rating:

5.0

Staff was fantastic all were helpful

Rating:

2.0

Key drop off was terrible. Not email conformation after the truck drop off.

Rating:

5.0

Easy peasy

Rating:

5.0

Everything was great, wonderful staff!

Rating:

5.0

The staff was wonderful. I had made a mistake and blamed on of the workers for my mistake. The whole staff was super professional and handled the situation like professionals.

Rating:

5.0

Good customer service and the online inventory is well watched to ensure customers know what this location has on hand. I also watched an employee service a customer who needed a trailer for the very same day and called another store to locate one!!! Great job!!!!

Rating:

4.0

First time using u haul. Was great, will definitely use again when the need arises.

Rating:

4.0

Improve your locations Wi-Fi it takes forever to check in and drop off. Both employees I dealt with apologized for the delay and they were fantastic and nice.

Rating:

5.0

The employees there made the pick up much easier for us and less of a hassle for sure! Also the fact that we were able to get the truck last minute was such a blessing!

Rating:

1.0

I rented a 10' truck for 8 hours. I arrived 30 minutes late and by that point my truck had been given away for some reason. When I asked the Uhaul employee why he didn't call me before giving away the truck I had reserved, he said I could have called, which doesn't really make sense for the customer who still has 7.5 hours left on the reservation he's paying for. There was no notice during booking that the reservation was in jeopardy of being given away after a certain amount of time. He then rebooked me for a 15' truck, but gave me a 26 footer, which I didn't notice until return but was way more truck than I needed. It shouldn't matter what time I arrive, if I reserve 8 hours and give you a credit card to charge for it, it should be there when I arrive. Even if I know showed, I would've been on the hook to pay for it, so this makes sense to me. I will not be returning to this location

Rating:

2.0

Location I had to go to was not the same location I was scheduled to pick up from. The truck had alignment issues, the driver side door wouldn't shut all the way, and everything in the truck was sticky and smelled like smoke. Had to drive 25 extra miles to return the truck to the location I picked it up from to avoid a $260 fee, even though it was not the location I chose while scheduling.

Rating:

4.0

They never sent my receipt on this transaction 🤔

Rating:

5.0

NA

Rating:

5.0

I failed to get the name of the associate who helped me, but he was exceptional.

Rating:

5.0

The vehicle was clean, but old. Over 180,000 miles on it. I'm glad I didn't have to go far. The acceleration was terrible. It was also hard to keep in your lane. I feel that this vehicle should be retired.

Rating:

5.0

Great Service

Rating:

3.0

I was told to bring the truck back on 3/4 full which I did because that's how I received it. But when I returned it I was told that it had to be more than 3/4 and I would be charged for not bringing it back with more gas in it. How is that right

Rating:

5.0

Self check out didn't work better instructions needed It said to scan label but didn't tell you what label

Rating:

4.0

A few days B4 move we t and bought 3 large wardrobe boxes. They have me small boxes and large hanging frames! Went back lost receipt. I had the charge on my bank account but you system wasn't showing it. They have me the exchange boxes for 2 because I taped and assembled one. So, I asked about the difference how I would get that back. .. ...well I lost that money. Thanks. The Hispanic that morning was rude. So I left.

Rating:

5.0

Excellent customer service from pick up to drop off. Please have the village of Alsip fix the street

Rating:

5.0

Great associate checked me in, clear instructions very friendly

Rating:

5.0

I didn't appreciate the customer service and they were not clear about the mileage. I was "casually" asked how many miles do you think you'll be using..... I wasn't certain so I guessed at 10 miles. When i brought the truck back after using it for 17 miles (not much, by the way), i was charged more (and the girl wasn't even certain how much the charge was going to be. I brought the truck back 2 hours earlier and i put more gas in the tank than what I was given at the start of the day..... but she still insisted on charging another $7:00 for the use of the truck. You guys have to improve customer service. I also think you're playing around the gas gauge. I put in $18.00 worth of gas (i know prices are high....$4.28) but i only used the truck for 17 miles. I walked out of your place not really trusting UHaul.... sorry to say.

Rating:

5.0

Quick in and out service

Rating:

2.0

More training is needed. 3 people behind the counter dealing with rentals, I reserved online for a 15' box truck one way. Was then told that the truck they had reserved for me would have to be returned to that location. I refused as it makes no sense to incite additional charges and fuel expenses. Then I was told they would have to delete that reservation and start over, I agreed. When I was asked what size box truck I need I replied with 15', the lady although nice obviously very undertrained drew up the rental agreement. Come to find out the truck they gave me the other 2 people working on agreements also set up current reservations, therefore upsetting the customer next to me that already had the key to said vehicle. I proceeded to the truck to find out it is only a 10' and will not work for me. I went back in to correct the misunderstanding to wait 20 minutes to be helped again. They did correct the issue with yet another rental agreement which added another charge to my card. They had to find a key to the truck which was most certainly not cleaned prior. It was not a complete mess but did have debris on the floor and was not wiped down. Along with empty boxes behind the passenger seat. The delay in processing the correct truck for the correct time caused me to be approx 13 minutes late to return by the agreed upon 5pm timeline. Also when explaining where I had to go and the issues with road closures and detours to get to said destination they set me up for 51 miles. I am over the allowed mileage due to the lack of understanding that there were 2 detours that add mileage to the trip.

Rating:

5.0

Excellent staff and facilities! Thank you!

Rating:

5.0

I love u-Haul this is my first time took advantage proud of you guys

Rating:

5.0

very friendly and helpful staff, great facility and your manager Diana was a pleasure to work with

Rating:

3.0

Thought it was run down muddy and over priced.

Rating:

4.0

It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.

Rating:

5.0

This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!

Rating:

5.0

I don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!

Rating:

5.0

Well kept, very friendly staff with bedside manners love ed it

Rating:

5.0

I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!

Rating:

5.0

The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, Alesia

Rating:

5.0

However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.

Rating:

5.0

Customer service was amazing

Rating:

4.0

I’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.

Rating:

5.0

THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.

Rating:

5.0

A very pleasing experience from start to finish. Great customer service.

Rating:

5.0

The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!

Rating:

5.0

Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.

Rating:

5.0

Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.

Rating:

4.0

It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger

Rating:

5.0

Great.

Rating:

4.0

I’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!

Rating:

5.0

Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.

Rating:

5.0

Staff was awesome and got everything completed in a timely fashion

Rating:

5.0

The cashier was very friendly and very understanding

Rating:

4.0

Everything was great and the process was smooth

Rating:

5.0

We had a great experience renting from this facility for over 2 years.

Rating:

5.0

The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !

Rating:

5.0

Friendly courteous helpful staff from beginning to end

Rating:

5.0

Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.

Rating:

5.0

It’s was a great experience

Rating:

5.0

Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.

Rating:

5.0

Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.

Rating:

5.0

Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.

Rating:

5.0

I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia

Rating:

5.0

Awesome customer service

Rating:

5.0

Perfect professional and efficent

Rating:

1.0

I found a bed bug on my furniture!

Rating:

5.0

I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s

Rating:

1.0

Got my things stolen

Rating:

4.0

I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.

Rating:

5.0

Splendid service.

Rating:

5.0

Great people to work with they really try and help. I had two rooms would definitely use again

Rating:

5.0

I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!

Rating:

5.0

Very professional, helpful, and caring .

Rating:

4.0

Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.

Rating:

5.0

I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!

Rating:

5.0

Everything was great. The staff at the actual site was too nosy for me though.

Rating:

5.0

Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.

Rating: