This may not be the issue of the pick-up location, however I had this reservation since December 0f 2024 for the Frankfort Square location and it was changed last minute to an Orland Park (Wolf road) store. When I went to the Orland Park location, they were closed and there was no truck in the lot. Since I finished my application and paid for it on the app, there was no way to recoup my costs. After nearly a half hour waiting for a person on the phone to help, they directed me to the Alsip location to pick up the truck. This was about 20 miles from the original location. That equates to 40 additional miles @ $1.29 or $51.60 additional costs that I should not need to pay for. Additionally, I was charged $20 for gas, however I put in $20.07 in gas prior to returning this rental, bringing it back to where I pick ed it up. I cannot believe that your vehicles get less than 10 miles per gallon! I rent vehicles from UHaul on a regular basis - this year I have about 40 reservations to date and expect much better service. I want someone to contact me to address these missteps and additional costs as well as to refund the Orland Park rental, that was not there. MY phone number is 708-427-9011 Joe Nagle
Joe NCustomer Reviews for U-Haul Moving & Storage of Alsip
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not until after I checked out the trailer did I notice that it had lots of bird droppings on it. Stop storing trailers under the eaves or do something to keep the birds out.
Kevin MThe process went very well, the associate check me out very quickly except the system did not accept my card so she had to enter it manually which need to be fixed immediately
TERRENCE CYour technician was awesome very helpful
SERGIO CThe amounts were way off from original quote and the pricing for mileage and "extra" fees etc are way higher than expected. I had to talk to a handful of reps and the app and online say different things. Wasn't communicated until last min and that two uhauls in our town didnt have trucks available even though it did when I booked. Went to town over so had to pay more for mileage and I wouldn't have known unless I called.
Katie JNothing short of Pleasant and Professional ❤️❤️❤️❤️
LELIA B | Overall ExperienceWords can't describe excellent service it's something you have to experience, great management good job Montell
PATRICK C | Overall ExperienceI was nervous about using a storage unit for the first time, but it was so clean and convenient. The staff were also very helpful and friendly.
Beth B | Overall ExperienceThe Manager was great and very well knowledgeable I stay a mile from my neighborhood u haul. But I will take the extra drive for his service
JAMES PI would just like to have been able to access my storage unit at later hours because I am not able to get there until late and at times I may arrive after 10 pm on a daily basis.
Latanya W | Overall ExperienceMontell smith and his staff were great will be returning and recommended to family and friends
EGWIN LCommunication let the consumer know why the reservation was pulled back an hour after the original reservation. Don’t just assume it’s ok to adjust the pick up time without informing the costumer.
Chantrice CJasmine was bery nice and helpul. will def be back. The other guy with the dreads was great too.
NOLAN MI want to specifically spotlight the customer serve efforts of the Manager, Montel and co-worker, Sarah at the Alsip, IL drop off site. My husband left a bag with 2 RING devices, and a drill in the truck. After several days of looking everywhere for the bag, we finally decided to check with this location and sure enough it was there. Montel said typically after 72 hours things they find during clean-up get tossed. He said this looked important and decided to keep it in his office just in case we came looking for it! Sarah took the call from me and made sure it was returned to me properly when I came to pick it up! Thank you for going above and beyond and saving us several hundred dollars from having to replace the items!
BETH SThere was a birds nest in engine compartment with eggs noticed it halfway into trip when I checked the oil
JUAN LPainless transaction in and out in less than five minutes
WILLIAM OWe had poor communication and were promised a refund and it was never provided !!!!
Timothy rThey changed my pickup location less than 24hour notice of my rental and only communicated that it would be at a different location via voicemail, was not confirmed by me. Had a difficult time completing rental at facility on day of my move, they could not find my reservation. Then I was told they could not rent to me due to having a paper copy of my drivers license. I just moved from Illinois to Indiana, and have not received hard copy of drivers license yet, was only issued a temporary paper copy from DMV until hard copy comes in. I had other cards to verify my identity and the paper was a valid drivers license. Luckily the person that drove me was able to rent the truck for me. The person who checked me in did not go through the truck with me just opened the door and pointed to where my truck was. Trucks gas was on empty and I had to fill it as soon I left the facility. There was trash in the truck.
RYAN NOnly problem I had was the first storage room I was giving had a lock on there and I to go into the office and let them know and they had give me a new storage room and it was a inconvenience and it almost ran into my return time for the truck
Dominique L | First ImpressionsNothing, everything went as it should.
LAWRENCE SMontel was so accommodating and a pleasure to work with. I wish this experience would be the norm instead of the exception. He has wonderful people skills which was so refreshing in today's environment. Keep up the good work, Montel. Kudos to you!
VICTOR AEverything seemed well
WILLIAM OEverything was on point, for my experience.
DAVID Wnothing was wrong all was good, staff was very friendly and helpful.
MARCO PNone
WILLIE A | First ImpressionsWhen my husband called to make the reservation, he made the reservation for the location in Oak Lawn. When he arrived there, they told him the reservation was for the location in Alsip. He went to Alsip only to find out their system was down and that he could not pick it up. We tried calling on and off for the next few hours, but nobody was able to tell us whether their system was back up. We had the same trouble the next morning and decided to drive to the location at the time they opened to find out they were up and running, so it all worked out. My only suggestion would be that if phones are rerouted to another call center, that they be able to tell customers what is going on.
THOMAS FMontell Smith and his team go above and beyond to assist you. I will come back again
CHRISTELLE G | Overall ExperienceWhen I arrived to pick up a trailer I could not get my trailer hitch lock off. One of the employees came out and helped me get it off. The young lady that helped with the trailer was fantastic. She is a hard worker and very kind. I would highly recommend this facility!!!
EDWARD LThey was very helpful.
Ursula F | Overall ExperienceEverything was good.
DE MGreat until I couldn’t get into my unit about 3 different times after they closed. Not convenient for night shift workers who cannot be there during the day. Access code wouldn’t work and wasted my time driving there more than once which is the main reason we did not continue to store items here.
kaylee S | Overall ExperienceAll Good experiences!
JEFFREY ZEveryone was pleasant even though it was pouring rain outside in the morning. I would & plan on renting from this location again
MARK COur agent was amazing! She hooked us up to a trailer and diagnosed a problem very quickly. She had us switch over to another trailer. We were on our way. When we returned our trailer. Our agent removed the trailer. This is the first time I haven't had to touch the trailer. I highly recommend this facility.
PAUL GVery helpful and courteous
TERRENCE VI’m very satisfied good Job
JOHN W | Overall ExperienceChristina at the Urbana location, (Philo Road) told me to look up where I needed to return the truck. Indya Murphy promptly informed me return location which was 22650Governor's Hwy; Matteson, IL which is where I returned both trucks. The location was within minutes from I moved which was very convenient for the return. There was no one there so I put the keys in the drop box, but the area was clean.
CELESTINE RA rewards program for repeat customers throughout the summer months.
LINDA MListed pricing for the different size trailers. Motorcycle. 5’x9’ or 6’x14’. Posted on the Board in the Sales Area Thanks
MARK CCheck the trucks before renting. The truck I used had a crack and leak in the wall, my bed and some boxes were soaked from the rain. I mentioned it to the employee, he said thank you for informing him and that was it. No apology or even a discount was offered.
CASEY WNothing negative so far. The staff was really helpful..
ELBERT LGreat service and friendly staff
JOHN SFirst time renting a trailer. I didn't realize I needed a lock. I had to go buy one at the store. Then when I returned the trailer, I notice you guy sell lock in the store.
VINCE RTiasha was EXTREMELY pleasant and helpful.
Karlisa R | First ImpressionsGreetings The Queen that we spoke with that did our rental return was absolutely wonderful and very Professional she really represented U-Haul Thank you and GOD BLESS YOU AND YOUR FAMILY WITH GOOD HEALTH PROSPERITY GUIDANCE PROTECTION HAPPINESS LOVE AND PEACE
BARRY BIm very upset with the way I was treated with the reservation til the day I dropped off the equipment. first I had to go to a different facility to pick everything up. then I was told I had to return the truck and trailer at 2 different locations and no extra day free of charge or extra miles were offered. not even I discounted rate to do your job on my moving day. moving days are stressful as it is and was even more stressful with the service I got. finally was able to get the guy to understand that I had no one with me to follow me to drop off equipment and give me a ride back to my house. So finally I got the okay to drop everything off in Washington Indiana then someone called me Saturday telling me I don't have permission to drop anything off in Washington cause lot is full. I don't like being bullied. I get to the lot in Washington and there's only a few trucks there wide open parking lot. I HATE BEING LIED TO!!! I really need someone to call me back. I really need to talk to someone about this and be compensated. 815-277-6824 Joe Hartman
JOSEPH Hthe computers were working, I had to wait for about 45 min to get the van, it was really upsetting because my son and grand kids were waiting to help me. I asked if i could just sign on paper and they said NO. Probably will NEVER go back.
BARBARA MI think the extra fee (1.09 to 1.49) for mileage for Friday and Saturday is a little excessive, why not 10 to 20 cents extra or do away with it........ I almost didn't rent a van when I was told this. But I will only rent Sunday - Thursday when possible. Thanks
GILBERT SGentleman that took care of us was very professional and explained us everything we needed to know. Great customer service!
GIOVANNI PStaff was extremely helpful on both the pick up and drop off.
ANTHONY MHire staff that can communicate and not be lazy when they have to do their job.
Egwin LKeep doing as you are great people and quick service
JEFFREY BTyrone was excellent.
Emily NThey pretty much screwed me out of my free month and the girl that I was talking to was completely rude and ignorant will never go there again will never recommend them
PATRICK Z | Overall ExperienceEverything was really simple.
PETER MGreat experience
DE MIt took 3 trucks to find one that was clean and had any gas in it.
WILLIAM WThe store at this Alsip location is top notch Steven/ Jazmine helped with my trailer montell helped me get what I needed for the rental Tyrone did my return when I dropped off excellent location will recommend this location to everyone
CECIL PNot anything as my multiple rentals have had no issues.
PAMELA Ggreat customer service
DANIEL DPlease make sure you help the cashier when she is short staffed but overall she did a great job
KRISTEN HNothing I can think of. Everything went very smoothly
ANDREW GGreat service convenient. Keep up the good work.
DANNY RBueno
KENET AYou guys are great
Danny R | First ImpressionsGreat service
MAHOGANY LThere gaps between each storage units big enough for a person to access one’s unit.
Jose C | Overall ExperienceEmployees were not present so I had to wait over 10 minutes to get service both times and staff was not knowledgeable. They were also being picky about what truck to give us then tried to give us a key from the need service group of keys. Oh and the tire had a blow out about 20 miles into our trip.
JASMINE VGreat friendly service .
MATTHEW PNo issues
DE MThis location has the most efficient and polite personal. That is why I keep going back to this location.
JOSEPH Ceverything was good
tyrone q | Overall ExperienceSo far so good, your storage has been good for me with longevity of my belongings. So far with my visiting checking on the area I am satisfied.
elaine m | First ImpressionsNo problems at all
DE MGreat employees with exceptional customer service
LAMONT A | Overall ExperienceThe woman who spoke with me over the phone was very helpful.
STEPHEN W | First ImpressionsThe service brakes needs to be replaced. Otherwise customer service personnel was adequate.
J RThe locks on the roll up door should be checked for proper operation.Two rentals one lock bent and the second rental cut off.
ALEXANDER WEmployees were great to deal with
JAMES PThe manager has excellent customer service skills
Michael H | Overall ExperienceThe only issue I had was U-Haul telling me I had to leave my space, & not having another spot to go to. I’ve been there for years & no issues, just wishing for a different alternative
Scott F | Overall ExperienceMontel is an excellent manager. Thanks to all of the staff for being so help over the almost 2 yrs I was there
ruby o | Overall ExperienceJust looking for a credit. We had two storages, on for two years and one for six months…
LACHELLE I | Overall ExperienceYOU DIDN'T REFUND MY MONEY FOR 18 DAYS!!!
Gonzalez V | Overall ExperienceGood customer service
Johnny G | Overall ExperienceThe staff were all top notch. Very friendly, nice and professional.
LaShunda B | Overall ExperienceLewis was extremely helpful - he shared great energy & accommodated the process with 5 star service. He made this a great experience. We all appreciate good service!
ADONIS A | First ImpressionsFunny Happy people 😂
John G | Overall Experiencemy only point of dissatisfaction was when trying to call this location on the phone. the time spent on hold was entirely too long and it was very consistent trying to call the shop. But the face-to-face contact with the store team was excellent outstanding.
BRUCE M | First ImpressionsGreat staff and very helpful during my moving experience
STATTINA H | Overall ExperienceI’ve had two units there, and everybody has been exceptionally nice except for one individual. His name was Montell and he was the manager. He treated me like crap, came to the storage that I was moving out to moving into another one and continuously was yelling. He’s very scandalous and he is holding units for his own people and it’s clear and I’m waiting for corporate to call me back before I file a complaint. He’s very scandalous and says he has a waiting list but I was not allowed on it. I’ve been waiting for a unit next to mine for a very long time and been fighting back-and-forth it shows that the unit is available, but he says it’s not he’s lying and he’s scandalous and he needs to be investigated
kimberly r | Overall ExperienceGreat place, helpful employees
KEVIN C | Overall ExperienceI'm a 20 year customer of this Alsip, IL. U Haul storage facility. The cleaning lady for the storage area keeps that place super clean! This employee takes pride in her work! Montell does a very good job with managing most employees.
SAMUEL C | First ImpressionsGreat staff
Cory L | First ImpressionsFriendly and helpful staff. No complaints 👌
DELORES M | Overall ExperienceMen never lie and my name is Dan and I approve this message.
dan f | Overall ExperienceEveryone that worked there super helpful and friendly
Ann G | Overall ExperienceThis is a GREAT facility, great customer service.
benetta a | Overall ExperienceThe move was great
RONALD Y | First ImpressionsMontell was great and met all of my storage needs.
thomas s | First ImpressionsWonder staff, safe location and very clean facility!
MARY P | Overall ExperienceVery professional staff.
Harvey J | Overall ExperienceThe U-Haul staff and management were excellent but the part you need was poor. I stored my home on the fourth floor, but elevator went out and took over seven days to repair. With my ankle injury there was no way I could walk up and out with items. The worst part is that I was still charged for a full month with o access. That is verybbad service.
Debra F | Overall Experience⭐️⭐️⭐️⭐️⭐️⭐️ Great lighting Great accessibility Great access hours.
Montell S | First ImpressionsI can not thank the members of the Alsip facility anymore. They have been patient understanding & helpful. I truly wish I could have done more. Safe, honest & helpful. Thank you. I mean had some slight damage but hey they could've sold my baby 🤣🤣🤷🏾♀️
TERICA G | Overall ExperienceThe only thing I would suggest is maybe extending to 24 hour access. Especially when moving on a time crunch when also having to work during weekdays. I understand there might be safety concerns but I will just have to work around the facility hours. Other than that I believe the hours are adequate you enough. Thank you.
Kathleen H | First ImpressionsThe Manager Montell I believe was his name ? Was very friendly and professional! I highly rate his customer service! Good person to have in that position.As a customer I think you want someone knowledgeable like him because when I spoke to someone at the call center they were not able to get everything right but he did there and was very attentive and pleasant! Very Satisfied with him! Thank You! Robert Bauer
robert b | Overall ExperiencePainless process
Chris M | Online Move InGreat customer service storage and rental was nice & clean & Latonia (new black girl I think that’s her name? ) she did a great job as well.
Calandra R | Overall ExperienceManager Wade was awesomely super helpful!!
JANEIRO A | Overall ExperienceI was in need of an enclosed storage for my vehicle. Unfortunately, U-haul doesn't provide that service.
DENISE I | Overall ExperienceEverything was great, but that one Caucasian young girl who attitude was terrible who sits at that front desk. Customer service was awful
LATOYA T | Overall ExperienceOutstanding management amend customer service
TERRA S | Overall ExperienceMontell is an amazing manager and all the staff under him are outstanding. Best experience I’ve ever had in storage
terra s | Overall ExperienceI had the general manger yell at for two minutes curing at me.
CASSANDRE J | Overall ExperienceI am recommending U-Haul storage facility because they have kept my goods for one year while I have failed to pay the bills because I got sick and not working to manage my storage bills. So I don't know what they are going to do with my stuff.
Freda R | Overall ExperienceThank you Montell Smith and staff for professionalism and kindness
ANDRIA S | Overall ExperienceI have this storage space 2016 without incident. The facility is always clean and secure.
COLLEEN H | Overall ExperienceSigh. The price went up much higher than inflation. It became too expensive. The loading dock and rolling carts were very handy.
LOIS J | Overall ExperienceMontell and his team are efficient and extremely helpful
AARON J | Overall ExperienceI am so incredibly thankful to the UHaul on 118th Cicero I’m Alsip. Great group of people!!!
Josphine M | First ImpressionsKeep Up what y’all are doin
JORGE S | First ImpressionsI had a good experience with Alsip Uhaul; They were very nice and helpful. If I need to use a storage place again, I would use this facility.
MARILYN S | Overall ExperienceMontel, the manager at Cicero location help me out a lot. Highly recommended very great staff.
Ralph S | First ImpressionsCome Down On Them Prices It Would Be Helpful To Seniors On A Fixed Income Rates Are To High . I’m Sorry Just Begining Honest Whather Yall Care Or Not.❤️
Patricia K | Overall ExperiencePeople are very nice and informative there in Alsip Illinois. I was coming from another storage place but felt very comfortable here. Have you call call
kimberly r | Online Move InMontell is great.
Ebony M | Overall ExperienceEverything was great
KEITH R | Overall ExperienceOverall the experience was straight-forward and pleasant. However I don't think the cost is worth it. Availability and accessibility was fine but some of the lights were burnt out and there's pigeon nests everywhere non-stop pooping all over the cars. Can't say I was fooled or misled, but for $150 a month, I was hoping for a slightly better value and protection. I had to go buy a car cover just to stop all the crap and muck from getting all over so at that point, i might as well have just left it on the driveway tarped. Knock $50 or so off and itd be an ok value.
MATTHEW K | Overall ExperienceMy things were in storage for 3 years(Covid) and everything was clean and maintained very well. Everyone was so nice and helpful.
Kimberly B | Overall ExperienceAll was well.
LEONARD D | Overall ExperienceThe whole crew is amazing and very friendly
KEITH R | First ImpressionsI would give it five stars if the elevator hadn't stopped working for multiple day, trapping my children on the first day.
Robinette R | Overall ExperienceThe elevator was not working the past 2 days. Unfortunately the 2nd day was move out day and we had to carry everything down the stairs. Luckily we were on the 2nd floor and not on the 4th.
Donald N | Overall ExperienceThey will vary accommodating and helpful.
BRANDON D | Overall ExperienceStaff was courteous and helpful.
Dennis H | Overall ExperienceService was awesome!
CAROLYN S | First ImpressionsI used the outdoor lot to store my RV for 2 months. There were weeds overgrown everywhere, I had 2 couch cushions and a stack of rotting particle board waiting for me that no one cleaned up. When I arrived there was a Uhaul truck parked right by the entrance and I waited about 45 minutes after asking for it to he moved so I had clearance to safetly enter the facility. After waiting i was told that no one at work had the appropriate license to move the truck. Thankfully I was able to barely squeeze in without damaging anything. Overall bad experience.
grant M | Overall ExperienceValerie was very kind and polite. She was super helpful and took pride in maintaining the facility.
Martin g | Overall ExperienceI used the facility in Alsip for several years. The staff was always helpful, the facility was always clean and secure and services were available whenever I needed. I would gladly recommend this facility to anyone.
WARREN E | Overall ExperienceIt’s very difficult to get in touch with the Alsip office directly. You are sent to a programmed message board, put on hold, or get a call back. I recd a call back and while speaking, was disconnected, the service person never called back, and I had to go through the process again. It took me 3 x’s, and never got to an Alsip manager. It was very frustrating and a waste of time. They never did resolve the reason I called. Prices on storage keep going up, if you store for any length of time, it becomes costly. I don’t think it’s necessary, and no reason is given for the increase.
NANCY B | First ImpressionsThe only reason why I ended my relationship is because the cost was getting expensive. The rate increased 3 times in 2 yrs and for what I was storing m, the cost wasn’t worth it.
Felicia W | Overall ExperienceI would like some gravel under my rug so that when it rains my rig won’t be covered in dirt from the backsplash but otherwise the move in was seamless. I like the clicker for the fence.
ruby o | First ImpressionsI LOVE this facility. I usually come in frazzled needing storage and/or truck or trailer and the staff is wonderful!!! I had an issue and I had to text the facility manager and he contacted me immediately. It is always a great experience.
DAWN N | First ImpressionsMontell demonstrated professionalism and willingness to assist.
ANTHONY G | First ImpressionsThe area I had my vehicle was always with overgrown grass and weeds and a vehicle that was not supposed to be there.
jaine f | Overall ExperienceVery nice and clean storage unit! Montell the Manager was very nice and very professional and have great customer service skills! The whole staff was very nice! I would highly recommend this place for your storage needs. I’ll give them 5 stars! ⭐️
Michele M | Overall ExperienceHi all I can say is WOW the new manager Montel was so courteous and customer friendly. He really makes the atmosphere there awesome. I will tell everyone to go there to rent and store because of Montel the Manager and his awesome staff he leads. They have all your needs and can answer any questions you may have just outstanding service!!!
Renee A | Overall ExperienceI had a lot of respect at first for the new manager Montell Smith until he switched up our original plan which was for my family to stay at uhaul and pay the balance down because we been at uhaul for many years and did feel comfortable enough that we did not want to leave but was forced to leave because the account was past due. However i do appreciate the fact he allowed us to pick up the rest of our things after him and his staff went thru our storage and some valuable items came up missing which should be replaced by your facility sense the staff are the only ones that have access to the unit sense uhaul are the only ones that had access to the facility. I think he does not do well with management and some of the staff there are immature and lack the ability to work well with customers and lack professionalism. I would not rent with this facility ever again. Thank you
BESSZINA S | Overall ExperienceBlack guy with glasses don't know anything about his job need to be retrained asap or need to be let go
DOMINIQUE N | Overall ExperienceThe staff at the Alsip location are phenomenal! Helpful and friendly. The facility is immaculate. Very happy with my decision to place my belongings here.
JACQUELINE H | First ImpressionsThe building was always free of debris and well lit.
RACHEL W | Overall ExperienceYour manager Is excellent and very professional
BOBBY S | First ImpressionsFirst time ever having to use a storage facility and was please with it
Cleo L | Overall ExperienceBrianna Gaddis is awesome !!! such a sweet girl and very helpful she has the patience of a saint cause I never did this before !!! She knows her stuff she deserves a raise!!! Jimmy Redmond was training at the same time when I was there very nice and polite and helpful too it was a pleasure to deal with them both made it a lot easier for me no stress !!!
Joanna b | First ImpressionsThanks for the great accommodation and the friendly and efficient service. Alesia 👍🏾
ALESIA L | Overall ExperienceGreat customer service and support it was very easy to get what I need and very easy to return vehicle and to move out my storage this place is amazing I give you guys 1k stars if I could I really appreciate the entire team
Taniquia M | Overall ExperienceStaff was nice, friendly, and helpful very good experience.
BENJAMIN G | First ImpressionsHelpful staff.
steven j | First ImpressionsJust great
dorma l | First ImpressionsThey noticed I had not locked my unit properly one time, and they secured the unit and called me. They were very helpful, and I am glad they look out for customers like that.
Paul D | Overall ExperienceGood
Arturo A | Overall ExperienceFacility was well kept during my rental
Ronnie W | Overall ExperienceStaff and facilities were very organized and well kept
Cleo L | Online Move InThe entire crew was awesome. I would hire them myself. From the beginning till the end..Everyone was patient with us and helpful. Thank you all!
LACHELLE I | First ImpressionsAll the help was so excellent for this stressful college move. All the employees extremely helpful and patient. Everything ran so smoothly. Will be back again soon! Thank you.
LISA M | Overall ExperienceThe access alarm system is too loud. Could cause hearing loss. Turning the loudness down 50% wouldn't hinder it's security effectiveness.
Reed R | Overall ExperienceAlthough I wasn't planning to be there for three months, it was convenient and reasonable.
Ben S | Overall ExperienceThe person that helped me was friendly, courteous, patient, and helpful. I appreciated her professionalism and it was a great experience. She helped me with my vehicle pickup. Will definitely be a return customer because of the great service. Thank you.
LISA M | First ImpressionsLady was patient and great personality.
LACHELLE I | First ImpressionsEveryone was helpful ,the entire crew
LACHELLE I | Overall ExperienceNot happy that I am charged 2 dollars for returning the rental after hours when your portal and phone support are not working properly. I will dispute those charges
BASHIR H | Overall ExperienceThe staff very friendly and helpful. I am happy that I am with Uhaul storage.
germaine j | First ImpressionsThe young lady that was responsible for cleaning the U-Haul trucks was rude and confrontational
chanita b | Overall ExperienceThe only problem is the access door sticks when trying to open
Steven K | Overall ExperienceI had a situation that day and the staff were more than helpful to assist us also the flexibility of me getting things taken care of was amazing and thank you because I was reimbursed because I could not actually use the unit thank you again for making things easier
Anita C | Overall ExperienceStaff was friendly and competent.
DELORES M | First ImpressionsRates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127
Torrey W | Overall ExperienceExcellent staff and facilities! Thank you!
Nicole W | First ImpressionsI love u-Haul this is my first time took advantage proud of you guys
Homayoun W | First Impressionsvery friendly and helpful staff, great facility and your manager Diana was a pleasure to work with
LEE G | First ImpressionsThought it was run down muddy and over priced.
Randy J | Overall ExperienceIt will be helpful to have some garbage can somewhere. At least one by the entrance to the office.
PAWEL S | Overall ExperienceThis U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!
August C | Overall ExperienceI don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!
Anthony G | First ImpressionsWell kept, very friendly staff with bedside manners love ed it
DEBRA C | Overall ExperienceI am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!
Sarah A | Overall ExperienceThe customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, Alesia
ALESIA L | First ImpressionsHowever, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.
Angela W | First ImpressionsCustomer service was amazing
Markuiest c | Overall ExperienceI’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.
TIFFANY P | Overall ExperienceTHE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.
TIMOTHY C | Overall ExperienceA very pleasing experience from start to finish. Great customer service.
Shirley D | First ImpressionsThe staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!
Brandon P | Overall ExperienceSimply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.
TIMOTHY C | First ImpressionsDiana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.
Nicole r | Overall ExperienceIt was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger
Andrew A | Online Move InGreat.
David B | Overall ExperienceI’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!
HEATHER L | First ImpressionsLauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.
Kenneth V | First ImpressionsStaff was awesome and got everything completed in a timely fashion
Brandon P | First ImpressionsThe cashier was very friendly and very understanding
August C | First ImpressionsEverything was great and the process was smooth
Keisha M | First ImpressionsWe had a great experience renting from this facility for over 2 years.
Jennifer L | Overall ExperienceThe team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !
GABRIEL M | Overall ExperienceFriendly courteous helpful staff from beginning to end
Lawrence C | Overall ExperienceNeed more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.
SCENECIA C | First ImpressionsIt’s was a great experience
GREGGORY M | Overall ExperienceFriendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.
WANDA B | First ImpressionsDiana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.
Ann W | Online Move InDiana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.
Ann W | Online Move InI'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesia
telesia j | Overall ExperienceAwesome customer service
Alicia t | Overall ExperiencePerfect professional and efficent
KAREN C | First ImpressionsI found a bed bug on my furniture!
Deniqua B | Overall ExperienceI was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’s
ROBERT C | First ImpressionsGot my things stolen
MOHAMMED K | Overall ExperienceI was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.
Bryant R | First ImpressionsSplendid service.
Asia H | First ImpressionsGreat people to work with they really try and help. I had two rooms would definitely use again
Jack K | Overall ExperienceI had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!
Vernie L | Overall ExperienceVery professional, helpful, and caring .
WILLIAM D | Overall ExperienceFacility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.
William S | First ImpressionsI’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!
Carlene Z | First ImpressionsEverything was great. The staff at the actual site was too nosy for me though.
Tammara W | Overall ExperienceOverall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.
Julie L | Overall ExperienceGreat staff. Very Helpful hard working staff.
Gene H | Overall ExperienceThe staff is friendly and helpful. I found mouse droppings in my storage unit.
Theresa W | Overall ExperienceI had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!
TANYA T | Overall ExperienceOverall a great experience, I've always used uhaul for my needs and will continue to
KYLE F | Online Move InI love this storage facility it is nice and clean and secured thumbs up to all staff
DARNESHA J | Overall ExperienceThe employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.
Robert G | First ImpressionsThe facility was clean, well lit and the staff was always friendly and professional when I called or went in
latonya c | Overall ExperienceClean, secure facility with a friendly, professional staff
Shawn W | Overall ExperienceThe workers are morons
cristina m | Overall ExperienceGreat
patsy b | Overall ExperienceI was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neck
Brian M | Overall ExperienceAt the end no one could give me access
katasha c | Overall ExperienceI was please with Uhaul service staff was nice!
ROSALYN S | Overall ExperienceLove That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.
Anita N | First ImpressionsGreat folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....
THERESA V | Overall ExperienceGreat service, helpful !!!
THERESA V | First ImpressionsVery pleasant experience.
Marcus B | First ImpressionsExcellent service
Raul F | First ImpressionsFast and friendly service.
gerald c | First ImpressionsFantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!
taso m | Overall ExperienceThe time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,
Kelvin L | First ImpressionsHelpful and knowledgeable about the Storage Facility.
Isaac R | First Impressions.
Lisa K | Overall ExperienceTiffany was professional and efficient in the delivery of the Uhaul containers
Brian W | Overall Experience.
Richard S | Overall ExperienceVery Nice location. Excellent staff. Highly recommend.
cristy m | First ImpressionsKool staff
Terrance m | Overall ExperienceI have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business
Tim n | Overall ExperienceVery good facility, well staffed
maureen d | Overall ExperienceWay over priced for unit!!! I didn't get prorated after closing down my unit.
Vanessa S | Overall ExperienceThe staff was very helpful
Joann P | Overall ExperienceMy only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.
amy A | Overall ExperienceNot worth entering a statement.
Brian D | Overall ExperienceI'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian Wetzel
Adrian W | ReservationThe guy at the front desk was courtius he help me with a positive nice attitude
salvador s | ReservationLost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.
thom A | Overall ExperienceFrancisca was very helpful and friendly, she made the experience easy for me! Thank you!
Michael P | Overall ExperienceI have no other comments.
Russell J | Overall ExperienceThe lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.
Ben W | Overall ExperienceThe staff was phenomenal. This was the best experience that I've had with a storage and moving company.
Priya S | Overall Experienceyes
sharon k | Overall Experience