Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very kind and helpful. They made me feel relief when I was very upset due extremely unfortnate circumstances.
Mary F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEE M
Rating:
5.0
Customer did not leave a comment.
OSCAR D
Rating:
5.0
Keep doing what you are doing.
WILLIAM J
Rating:
5.0
Customer did not leave a comment.
TYRONE M
Rating:
5.0
The staff was SO PROFESSIONAL. I received top notch service. 👌 Thank you Uhaul
SONYA S
Rating:
4.0
Customer did not leave a comment.
WILLIAM B
Rating:
4.0
The customer service person was right in top of everything
Scott E
Rating:
5.0
Customer did not leave a comment.
KAREN R
Rating:
5.0
Customer did not leave a comment.
DELORCEE W
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
TRISTEN J
Rating:
5.0
Lower cost to a $1.00 a mile.
GILBERT S
Rating:
2.0
Gas wasn’t filled to the proper spot and they tried to charge us for not bringing it back filled to more than what they gave it to us. Charged us extra for miles that weren’t driven. Truck was kind of gross inside. Overall it was an ok experience but I’d definitely try and look into another company next time.
MILE S
Rating:
4.0
Customer did not leave a comment.
STEPHEN G
Rating:
4.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
great customer service I was grateful with everything. Thank you again. 😊
HAMID B
Rating:
5.0
Customer did not leave a comment.
Kendra G
Rating:
4.0
Customer did not leave a comment.
BERNARDO P
Rating:
5.0
Good Morning i really appreciated you'll being so nice and caring for me as I'm going through my homeless storms I'm really grateful that i was able to get some of my belongings as well that really means a lot to me i will never forget this and when i get back on my feet I'm going to pay for my storage unit thank you'll
BEVERLY R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CECILIA S
Rating:
5.0
Customer did not leave a comment.
Kimberly Z
Rating:
4.0
Customer did not leave a comment.
RONALD K
Rating:
5.0
Very great customer service get the job done and are awesome store manager that communicate very well and we’ll go to extreme to get the customer satisfied
NATASHA G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GERALD S
Rating:
5.0
Montell’s customer service skills were top notch! Has a great attitude and was very helpful/accommodating through our entire experience!
ALFRED L
|
Overall Experience
Rating:
2.0
The technician threw the old bumper into my car and damaged the interior. Now I have to find a way to fix. This was unacceptable. And now left with repairs to handle - the w work itself seems well done
Joaquin E
Rating:
5.0
Montell and his entire team are amazing.I will be back for sure
CHRISTELLE G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
OSWALD R
Rating:
5.0
Fix the driver side bent fender that is difficult to lower.
ROBERT L
Rating:
3.0
I specifically requested that my pods be stored at the Fox Valley location—both at the time of purchase and again at the time of pick-up. Despite this, when I needed to add five bins to my pods, I was informed they had been moved to Alsip. My request was ignored, which created significant hardship, as my 82-year-old parents will not drive into Chicago or the southern suburbs. As a result, my parents and I each had to drive five hours to meet so I could retrieve the missing bins.
When scheduling delivery, I encountered further issues. The representative on the call was unable to distinguish between Iowa, Ohio, and Idaho, and even told me my pods were being delivered to “IDOWA,” a state that does not exist. She then informed me the pods were going to Sioux Falls, South Dakota, and that I would need to rent a truck and pick up all of my belongings myself. At that point, I requested to speak with a manager, as I had no confidence in her ability to resolve the matter. Fortunately, I was connected with a manager named Tyler, who was able to correct the situation.
In the days before my scheduled delivery, I proactively reached out to confirm arrangements. Once again, I was told the pods were going to Sioux Falls and that I would need to retrieve them. Because I had saved Tyler’s direct number, I was able to confirm with him that everything was still on track. Tyler assured me that a manager would call me by Monday to finalize the delivery details, but no one ever contacted me. I had to call Tyler again to confirm.
This experience has been extremely frustrating and unprofessional. My requests were disregarded, communication was unclear and often inaccurate, and I was repeatedly given incorrect information. The only positive aspect of this process was Tyler, whose professionalism and persistence resolved each issue I encountered. He should be recognized and rewarded for his efforts.
Megan M
Rating:
5.0
Customer did not leave a comment.
EUGENE P
Rating:
5.0
The agent that assisted me with service was very knowledgeable, respectful and helpful to what I needed in service. Customer service was awesome
MARSTINE C
Rating:
5.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
Customer did not leave a comment.
Ron V
Rating:
5.0
Customer did not leave a comment.
ADIS M
Rating:
5.0
Anytime my family and I came in, we were greeted with curiosity and helpfulness.
My only concern is when I would call in to make a monthly payment, many times over the last 2 years, was the automated call system that would come on. It didn’t have the option that I needed, and was very frustrating!
JEANNE P
|
Overall Experience
Rating:
5.0
Very pleasant and helpful staff. These guys here are great. Had me on the road in under 15 minutes.
JOHN P
Rating:
5.0
Pauline was great
LAWRENCE M
Rating:
1.0
Customer did not leave a comment.
Nikolay E
Rating:
5.0
No improvement necessary for this store. Uhaul corporate reservations messed up my pick up location without notifying me but this store made it all right. If there is any improvement needed, it's with the customer service and reservations team at Uhaul corporate. As for this location, I had an outstanding experience at this U-Haul location thanks to Montell and Clarence. I encountered an issue with my hitch installation and a last-minute change in my reservation, but Montell handled everything seamlessly, making the process incredibly simple and stress-free. Because of him, I was able to hit the road to Kentucky to move my daughter the very next day without any complications. He truly turned a challenging situation into a positive one, and I will absolutely return to this location for future rentals, even though it’s an hour away from me.
Clarence, the installer, was fantastic as well. He kept me updated on the progress of the hitch installation while I waited, thoroughly explained his work, and ensured everything was done perfectly. It was clear that customer satisfaction is a top priority at this store, and their professionalism and attention to detail made this the best U-Haul experience I’ve ever had.
FRANK S
Rating:
3.0
They didn't have the equipment I requested. I went to this particular location for the enclosed trailer i needed to find out they didn't have it. Took whatever they had available.
CESAR Z
Rating:
5.0
Todo perfecto gracias
SOFIA M
|
Overall Experience
Rating:
5.0
From the reservation process to the drop off was outstanding including the employees.
DONALD H
Rating:
5.0
Smooth & seamless transaction. Will be using your services again!
KESHAWN H
Rating:
2.0
The last 3 times I rented a auto transport trailer at least 1 tire had the cords showing.
DAVID K
Rating:
5.0
Everyone I encountered at this location was so nice and pleasant. Amazing team
DENISCHIA C
Rating:
5.0
Nice people to deal with
ROBERT S
Rating:
5.0
Much gratitude and thanks to all employees (especially their Class Act mgr Montell Smith) at this U-Haul facility on Cicero Avenue in Alsip!!! I’m going to be honest and let you know I compare all other businesses I frequent, to this U-Haul location. For the five years I rented here, they always had my back and are the friendliest nicest employees lead by their fearless leader, Mr. Smith. Again, thank you, God Bless and stay safe all🫶🏼
Carlene Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUDREY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURIE C
Rating:
4.0
Customer did not leave a comment.
ANTHONY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
1.0
My car was damaged. I don't recommend.
Andre A
Rating:
4.0
Customer did not leave a comment.
MARCOS P
Rating:
4.0
Excellent place .
JOSE D
Rating:
3.0
Customer did not leave a comment.
LOLITA M
Rating:
3.0
Oil filter was loose and leaked if I didn’t tie it up by hand it would have fallen off and the vehicle would have broken down
DANIEL G
Rating:
3.0
Customer did not leave a comment.
AVERY C
Rating:
4.0
Customer did not leave a comment.
JUAN S
Rating:
5.0
Customer did not leave a comment.
BEATRIZ G
Rating:
5.0
Everything at the departure end went very well. Communication was good. The woman who delivered the Ubox was particularly helpful and friendly. There was understanding when I had to change the day to pick it up. It arrived safely.
PHYLLIS L
Rating:
5.0
Nothing all went well
JAMES R
Rating:
5.0
Customer did not leave a comment.
PAMELA R
Rating:
5.0
Customer did not leave a comment.
MARIE R
Rating:
4.0
A little hectic at pick up time but I think you were short handed
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
3.0
I had reserved a trailer for pickup at 8am but had to wait almost 45 minutes to be helped even though there were only two peopleI front of me. slSeemsthe location wasnt staffed properly. There were about 6 people behind me waiting so I can only imagine how long they had to wait.
RICHARD L
Rating:
1.0
Customer did not leave a comment.
WOJCIECH L
Rating:
4.0
Customer did not leave a comment.
LAWRENCE S
Rating:
5.0
Lower the cost
JOSEPH M
Rating:
1.0
The best part about this facility was its location, but there were so many issues. The electricity was terrible and really doesn’t work. I asked for it to be looked at a couple times and it was never remedied. Anything over 5 amp draw pops the GFCI. No maintenance is done on the lot. Weeds are growing through the bumpers of vehicles parked. They surrounded my trailer and were waist high. No care is given to the weeds and there is trash thrown along the fence line. Vehicles are parked in areas that are not parking spaces making it sometimes difficult to move a trailer around the lot. Sometimes the remote wouldn’t work to access the lot. Then they raised the prices last month but none of that extra money went into cleaning things up. I’m moving my vehicle 15 miles further from me to be in a paved lot that is clean and maintained. Too bad they couldn’t clean it up at this location.
Sean C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather G
Rating:
4.0
Be sure to treat every customer as if they've never used a uhaul before. There was a feature in the truck that I didn't know I how to turn off and it would have been helpful if I was shown everything before leaving.
Percy A
Rating:
2.0
Customer did not leave a comment.
Brennan P
Rating:
4.0
I want to say everyone was nice that I spoke with. Upset with U-Haul in general. Set up everything on line and paid For delivery of container for my son in college in another state. However once the unbox was in his state, the U-Haul there does not deliver boxes! This should have been a notification when creating the order. Instead system asked for delivery date and address. My son had to figure everything out on his own at the last minute in order to move in. He lives in a college town, and it is crazy that this is not an option at the U-Haul location in the city he is in. Not a good business model. Again everyone was nice, however online features need work!
Donna w
Rating:
5.0
Customer did not leave a comment.
ANITA W
Rating:
5.0
I don't have any suggestions for improving the operations here as everything and everyone was great! Keep up the great work and thank you!
KURTIS C
Rating:
5.0
Nice people go there if u want to get the job done
BARBARA K
Rating:
5.0
Everyone, especially Paulina, was so friendly and helpful. They made the renting process so much easier and less stressful by answering all of my questions and going out of their way to be helpful. Thank you Alsip UHaul!
CAROLYN P
Rating:
4.0
Tiasha was very accommodating and nice, even hooked up my trailer for me.
JASON V
Rating:
5.0
Customer did not leave a comment.
DAVID W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cathryn f
Rating:
5.0
Customer did not leave a comment.
LEON S
Rating:
4.0
Customer did not leave a comment.
MICHAEL K
Rating:
1.0
Let go the black guy with the glasses has a really bad attitude with customer, very rude
DOMINIQUE N
Rating:
5.0
Customer did not leave a comment.
ashley r
|
First Impressions
Rating:
3.0
Tyrone is the worst customer service ever , the other guy and other girl are cool and nice this location is good buy will be much better if they change Tyrone from the front desk
AHMED A
Rating:
5.0
Customer did not leave a comment.
Sharon B
Rating:
1.0
The rep was negligent. Was unprofessional and didn’t give me the correct information. I had the wrong van according to the license plate that was sent to me by U-Haul . The van didn’t have a number on it . I’m looking and looking and I finally asked him to show me where the van was - he showed me and I said how am I supposed to find it when there’s no number on the van ? He said it was scratched off . It took me 30 minutes to get out of there . What an awful experience. Never again with U Haul .
DARRIN C
Rating:
5.0
Customer did not leave a comment.
Paris W
|
Overall Experience
Rating:
3.0
Employees could be a little more personable and friendly toward the customers. But overall the rental was fine.
Glen G
Rating:
1.0
I made a reservation but when I got to the UHaul location, I was tol;d they dont have my reservation.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Jeffrey W
Rating:
5.0
Friendly service. Easy drop off even after hours.
THOMAS D
Rating:
5.0
Customer did not leave a comment.
BRIGETTE N
Rating:
1.0
Customer did not leave a comment.
JOSEPH C
Rating:
4.0
My overall experience with U-Haul was great, it was the perfect solution to my moving needs, the individuals who deliver the pods are great!!!! A shout out to Carlos in Maryland and the young lady in Chicago who picked up and dropped off the pods, they were fantastic. My only problem with U-Haul was the customer service at my local office. I do not believe it was Alsip. The manager was Shania (?) or Shena (?) something like that, and she is maybe in the wrong profession. She was quite obviously frustrated and lost patience with me over information that I had been given by another office, not hers, when I originally booked my pod. She kept telling me the information was incorrect, and it really was not. I was told that my pod would be delivered 8 business days after it was picked up. she kept telling me that was not possible, I was stressing her out etc. I just waited until the next day to call again and got the Alsip office, who met all my needs. Great experience. I still can't believe it went so smoothly. Thank you
Shelia B
Rating:
5.0
thank you
ZAHA I
Rating:
1.0
Not helping over charges won’t recommend for anyone this location
MOHAMMAD Y
Rating:
5.0
Great customer service!
I have always found your employees to be very attentive and courteous.
FERNANDO F
Rating:
5.0
Customer did not leave a comment.
TERESA V
Rating:
5.0
Customer did not leave a comment.
JAMES B
Rating:
5.0
We were really happy with the service at this location. The only thing I wish I knew where the approximately MPG the trucks use. Not that I am complaining, because we really liked all the customer service reps at this location and the price and the ease of checking out and checking in the truck, but we put in more gas than needed, because we wanted to make sure we returned the truck as it was given to us, and with the price of gas, I could have saved a few dollars. But overall, I already have recommended this location to friends and would recommend U-Haul to anyone.
Josalyn S
Rating:
5.0
Customer Service was excellent the young women managing that day was the best
Thank you
MARILYN K
Rating:
3.0
The equipment that I rented was in good shape and performed excellent in the Smokey Mountains area,the truck I rented was clean and drove flawlessly, the trailer I rented ,I had no problems with , it hauled two motorcycles 656 miles without out a problem,would recommend to all .
roberty m
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
Customer did not leave a comment.
Pamela T
Rating:
1.0
The employees were very unknowledgable of UHaul's policies. The young man who checked me out didn't know the insurance policies; he slid me the printed table to read myself. He rushed me to check out and didn't ask if I had questions. He didn't let me know I had to download an app. He didn't stay to help me find the truck. A lady gave me the keys and I had to find the truck myself. They didn't go over any safety operations or anything. And when I returned the truck, the guy said to leave the keys on the seat and someone would return it later. Only someone else told me to download the app to return the truck - and even then she didn't offer any more help
KENNETH B
Rating:
1.0
Customer did not leave a comment.
JASON B
Rating:
5.0
I do not have any recommendations at this precise moment. The staff at this location is very friendly and professional.
DELICIA J
Rating:
3.0
This may not be the issue of the pick-up location, however I had this reservation since December 0f 2024 for the Frankfort Square location and it was changed last minute to an Orland Park (Wolf road) store. When I went to the Orland Park location, they were closed and there was no truck in the lot. Since I finished my application and paid for it on the app, there was no way to recoup my costs. After nearly a half hour waiting for a person on the phone to help, they directed me to the Alsip location to pick up the truck. This was about 20 miles from the original location. That equates to 40 additional miles @ $1.29 or $51.60 additional costs that I should not need to pay for. Additionally, I was charged $20 for gas, however I put in $20.07 in gas prior to returning this rental, bringing it back to where I pick ed it up. I cannot believe that your vehicles get less than 10 miles per gallon! I rent vehicles from UHaul on a regular basis - this year I have about 40 reservations to date and expect much better service. I want someone to contact me to address these missteps and additional costs as well as to refund the Orland Park rental, that was not there. MY phone number is 708-427-9011 Joe Nagle
Joe N
Rating:
4.0
Not until after I checked out the trailer did I notice that it had lots of bird droppings on it. Stop storing trailers under the eaves or do something to keep the birds out.
Kevin M
Rating:
5.0
The process went very well, the associate check me out very quickly except the system did not accept my card so she had to enter it manually which need to be fixed immediately
TERRENCE C
Rating:
5.0
Customer did not leave a comment.
William H
|
Overall Experience
Rating:
4.0
Nothing short of Pleasant and Professional
❤️❤️❤️❤️
LELIA B
|
Overall Experience
Rating:
5.0
Words can't describe excellent service it's something you have to experience, great management good job Montell
PATRICK C
|
Overall Experience
Rating:
5.0
I was nervous about using a storage unit for the first time, but it was so clean and convenient. The staff were also very helpful and friendly.
Beth B
|
Overall Experience
Rating:
5.0
I would just like to have been able to access my storage unit at later hours because I am not able to get there until late and at times I may arrive after 10 pm on a daily basis.
Latanya W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VANESSA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAZIMIERZ T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Y
|
Overall Experience
Rating:
4.0
Only problem I had was the first storage room I was giving had a lock on there and I to go into the office and let them know and they had give me a new storage room and it was a inconvenience and it almost ran into my return time for the truck
Dominique L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amilya T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirlon G
|
Overall Experience
Rating:
4.0
None
WILLIE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMIE S
|
First Impressions
Rating:
5.0
Montell Smith and his team go above and beyond to assist you. I will come back again
CHRISTELLE G
|
Overall Experience
Rating:
5.0
They was very helpful.
Ursula F
|
Overall Experience
Rating:
3.0
Great until I couldn’t get into my unit about 3 different times after they closed. Not convenient for night shift workers who cannot be there during the day. Access code wouldn’t work and wasted my time driving there more than once which is the main reason we did not continue to store items here.
kaylee S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly w
|
Overall Experience
Rating:
5.0
I’m very satisfied good Job
JOHN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHAN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CONNIE C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cindy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keisha M
|
Overall Experience
Rating:
5.0
Tiasha was EXTREMELY pleasant and helpful.
Karlisa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deandre D
|
Overall Experience
Rating:
1.0
They pretty much screwed me out of my free month and the girl that I was talking to was completely rude and ignorant will never go there again will never recommend them
PATRICK Z
|
Overall Experience
Rating:
5.0
You guys are great
Danny R
|
First Impressions
Rating:
5.0
There gaps between each storage units big enough for a person to access one’s unit.
Jose C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bernard S
|
First Impressions
Rating:
5.0
everything was good
tyrone q
|
Overall Experience
Rating:
4.0
So far so good, your storage has been good for me with longevity of my belongings. So far with my visiting checking on the area I am satisfied.
elaine m
|
First Impressions
Rating:
5.0
Great employees with exceptional customer service
LAMONT A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Herrin M
|
First Impressions
Rating:
5.0
The woman who spoke with me over the phone was very helpful.
STEPHEN W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEIRA N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
kaylee S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elena w
|
Overall Experience
Rating:
5.0
The manager has excellent customer service skills
Michael H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
THOMAS K
|
First Impressions
Rating:
5.0
The only issue I had was U-Haul telling me I had to leave my space, & not having another spot to go to. I’ve been there for years & no issues, just wishing for a different alternative
Scott F
|
Overall Experience
Rating:
5.0
Montel is an excellent manager. Thanks to all of the staff for being so help over the almost 2 yrs I was there
ruby o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia C
|
Overall Experience
Rating:
5.0
Just looking for a credit. We had two storages, on for two years and one for six months…
LACHELLE I
|
Overall Experience
Rating:
1.0
YOU DIDN'T REFUND MY MONEY FOR 18 DAYS!!!
Gonzalez V
|
Overall Experience
Rating:
5.0
Good customer service
Johnny G
|
Overall Experience
Rating:
5.0
The staff were all top notch. Very friendly, nice and professional.
LaShunda B
|
Overall Experience
Rating:
5.0
Lewis was extremely helpful - he shared great energy & accommodated the process with 5 star service. He made this a great experience. We all appreciate good service!
ADONIS A
|
First Impressions
Rating:
5.0
Funny Happy people 😂
John G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PHYLLIS H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VIRGINIA R
|
Overall Experience
Rating:
4.0
my only point of dissatisfaction was when trying to call this location on the phone. the time spent on hold was entirely too long and it was very consistent trying to call the shop. But the face-to-face contact with the store team was excellent outstanding.
BRUCE M
|
First Impressions
Rating:
5.0
Great staff and very helpful during my moving experience
STATTINA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PRISCILLA J
|
Overall Experience
Rating:
1.0
I’ve had two units there, and everybody has been exceptionally nice except for one individual. His name was Montell and he was the manager. He treated me like crap, came to the storage that I was moving out to moving into another one and continuously was yelling. He’s very scandalous and he is holding units for his own people and it’s clear and I’m waiting for corporate to call me back before I file a complaint. He’s very scandalous and says he has a waiting list but I was not allowed on it. I’ve been waiting for a unit next to mine for a very long time and been fighting back-and-forth it shows that the unit is available, but he says it’s not he’s lying and he’s scandalous and he needs to be investigated
kimberly r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAUREN R
|
Overall Experience
Rating:
5.0
Great place, helpful employees
KEVIN C
|
Overall Experience
Rating:
1.0
I'm a 20 year customer of this Alsip, IL. U Haul storage facility. The cleaning lady for the storage area keeps that place super clean! This employee takes pride in her work! Montell does a very good job with managing most employees.
SAMUEL C
|
First Impressions
Rating:
5.0
Great staff
Cory L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEENA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sylvia G
|
Overall Experience
Rating:
4.0
Friendly and helpful staff. No complaints 👌
DELORES M
|
Overall Experience
Rating:
5.0
Men never lie and my name is Dan and I approve this message.
dan f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cynthia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maureen S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ELIZA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALISHA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cyquitta b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Toria H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DOMINIQUE N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela T
|
First Impressions
Rating:
5.0
Everyone that worked there super helpful and friendly
Ann G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tocarra S
|
Overall Experience
Rating:
5.0
This is a GREAT facility, great customer service.
benetta a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal C
|
Overall Experience
Rating:
5.0
The move was great
RONALD Y
|
First Impressions
Rating:
5.0
Montell was great and met all of my storage needs.
thomas s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROYENNEA P
|
Overall Experience
Rating:
5.0
Wonder staff, safe location and very clean facility!
MARY P
|
Overall Experience
Rating:
5.0
Very professional staff.
Harvey J
|
Overall Experience
Rating:
1.0
The U-Haul staff and management were excellent but the part you need was poor. I stored my home on the fourth floor, but elevator went out and took over seven days to repair. With my ankle injury there was no way I could walk up and out with items. The worst part is that I was still charged for a full month with o access. That is verybbad service.
Debra F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALISSA G
|
First Impressions
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️⭐️ Great lighting Great accessibility Great access hours.
Montell S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
ANTHONY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary W
|
First Impressions
Rating:
5.0
I can not thank the members of the Alsip facility anymore. They have been patient understanding & helpful. I truly wish I could have done more. Safe, honest & helpful. Thank you. I mean had some slight damage but hey they could've sold my baby 🤣🤣🤷🏾♀️
TERICA G
|
Overall Experience
Rating:
5.0
The only thing I would suggest is maybe extending to 24 hour access. Especially when moving on a time crunch when also having to work during weekdays. I understand there might be safety concerns but I will just have to work around the facility hours. Other than that I believe the hours are adequate you enough. Thank you.
Kathleen H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer T
|
Online Move In
Rating:
5.0
The Manager Montell I believe was his name ? Was very friendly and professional! I highly rate his customer service! Good person to have in that position.As a customer I think you want someone knowledgeable like him because when I spoke to someone at the call center they were not able to get everything right but he did there and was very attentive and pleasant! Very Satisfied with him! Thank You! Robert Bauer
robert b
|
Overall Experience
Rating:
5.0
Painless process
Chris M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TIERRA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather L
|
First Impressions
Rating:
5.0
Great customer service storage and rental was nice & clean & Latonia (new black girl I think that’s her name? ) she did a great job as well.
Calandra R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shirlon G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHONDA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLIFFORD D
|
Overall Experience
Rating:
5.0
Manager Wade was awesomely super helpful!!
JANEIRO A
|
Overall Experience
Rating:
4.0
I was in need of an enclosed storage for my vehicle.
Unfortunately, U-haul doesn't provide that service.
DENISE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONY P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
NEREIDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE H
|
Overall Experience
Rating:
4.0
Everything was great, but that one Caucasian young girl who attitude was terrible who sits at that front desk. Customer service was awful
LATOYA T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PHYLLIS H
|
First Impressions
Rating:
5.0
Outstanding management amend customer service
TERRA S
|
Overall Experience
Rating:
5.0
Montell is an amazing manager and all the staff under him are outstanding. Best experience I’ve ever had in storage
terra s
|
Overall Experience
Rating:
1.0
I had the general manger yell at for two minutes curing at me.
CASSANDRE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
benetta a
|
First Impressions
Rating:
3.0
I am recommending U-Haul storage facility because they have kept my goods for one year while I have failed to pay the bills because I got sick and not working to manage my storage bills. So I don't know what they are going to do with my stuff.
Freda R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharinay B
|
Overall Experience
Rating:
5.0
Thank you Montell Smith and staff for professionalism and kindness
ANDRIA S
|
Overall Experience
Rating:
5.0
I have this storage space 2016 without incident. The facility is always clean and secure.
COLLEEN H
|
Overall Experience
Rating:
5.0
Sigh. The price went up much higher than inflation. It became too expensive. The loading dock and rolling carts were very handy.
LOIS J
|
Overall Experience
Rating:
5.0
Montell and his team are efficient and extremely helpful
AARON J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KRISTIN H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michellae W
|
Online Move In
Rating:
5.0
I am so incredibly thankful to the UHaul on 118th Cicero I’m Alsip. Great group of people!!!
Josphine M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valerie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia P
|
Overall Experience
Rating:
5.0
Keep
Up what y’all are doin
JORGE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald G
|
Overall Experience
Rating:
4.0
I had a good experience with Alsip Uhaul; They were very nice and helpful. If I need to use a storage place again, I would use this facility.
MARILYN S
|
Overall Experience
Rating:
5.0
Montel, the manager at Cicero location help me out a lot. Highly recommended very great staff.
Ralph S
|
First Impressions
Rating:
5.0
Come Down On Them Prices It Would Be Helpful To Seniors On A Fixed Income Rates Are To High . I’m Sorry Just Begining Honest Whather Yall Care Or Not.❤️
Patricia K
|
Overall Experience
Rating:
5.0
People are very nice and informative there in Alsip Illinois. I was coming from another storage place but felt very comfortable here. Have you call call
kimberly r
|
Online Move In
Rating:
5.0
Montell is great.
Ebony M
|
Overall Experience
Rating:
5.0
Everything was great
KEITH R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marc S
|
Overall Experience
Rating:
3.0
Overall the experience was straight-forward and pleasant. However I don't think the cost is worth it. Availability and accessibility was fine but some of the lights were burnt out and there's pigeon nests everywhere non-stop pooping all over the cars. Can't say I was fooled or misled, but for $150 a month, I was hoping for a slightly better value and protection. I had to go buy a car cover just to stop all the crap and muck from getting all over so at that point, i might as well have just left it on the driveway tarped. Knock $50 or so off and itd be an ok value.
MATTHEW K
|
Overall Experience
Rating:
5.0
My things were in storage for 3 years(Covid) and everything was clean and maintained very well. Everyone was so nice and helpful.
Kimberly B
|
Overall Experience
Rating:
5.0
All was well.
LEONARD D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SANTIAGO Q
|
Overall Experience
Rating:
5.0
The whole crew is amazing and very friendly
KEITH R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian R
|
Overall Experience
Rating:
4.0
I would give it five stars if the elevator hadn't stopped working for multiple day, trapping my children on the first day.
Robinette R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tequila W
|
First Impressions
Rating:
5.0
The elevator was not working the past 2 days. Unfortunately the 2nd day was move out day and we had to carry everything down the stairs. Luckily we were on the 2nd floor and not on the 4th.
Donald N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eugene S
|
Overall Experience
Rating:
5.0
They will vary accommodating and helpful.
BRANDON D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
norma s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lenore l
|
Overall Experience
Rating:
4.0
Staff was courteous and helpful.
Dennis H
|
Overall Experience
Rating:
5.0
Service was awesome!
CAROLYN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VIRGINIA L
|
Overall Experience
Rating:
2.0
I used the outdoor lot to store my RV for 2 months. There were weeds overgrown everywhere, I had 2 couch cushions and a stack of rotting particle board waiting for me that no one cleaned up. When I arrived there was a Uhaul truck parked right by the entrance and I waited about 45 minutes after asking for it to he moved so I had clearance to safetly enter the facility. After waiting i was told that no one at work had the appropriate license to move the truck. Thankfully I was able to barely squeeze in without damaging anything. Overall bad experience.
grant M
|
Overall Experience
Rating:
5.0
Valerie was very kind and polite. She was super helpful and took pride in maintaining the facility.
Martin g
|
Overall Experience
Rating:
5.0
I used the facility in Alsip for several years. The staff was always helpful, the facility was always clean and secure and services were available whenever I needed. I would gladly recommend this facility to anyone.
WARREN E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
norma s
|
Online Move In
Rating:
3.0
It’s very difficult to get in touch with the Alsip office directly. You are sent to a programmed message board, put on hold, or get a call back. I recd a call back and while speaking, was disconnected, the service person never called back, and I had to go through the process again. It took me 3 x’s, and never got to an Alsip manager. It was very frustrating and a waste of time. They never did resolve the reason I called.
Prices on storage keep going up, if you store for any length of time, it becomes costly. I don’t think it’s necessary, and no reason is given for the increase.
NANCY B
|
First Impressions
Rating:
4.0
The only reason why I ended my relationship is because the cost was getting expensive. The rate increased 3 times in 2 yrs and for what I was storing m, the cost wasn’t worth it.
Felicia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua H
|
Overall Experience
Rating:
4.0
I would like some gravel under my rug so that when it rains my rig won’t be covered in dirt from the backsplash but otherwise the move in was seamless. I like the clicker for the fence.
ruby o
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KENYA M
|
First Impressions
Rating:
5.0
I LOVE this facility. I usually come in frazzled needing storage and/or truck or trailer and the staff is wonderful!!! I had an issue and I had to text the facility manager and he contacted me immediately. It is always a great experience.
DAWN N
|
First Impressions
Rating:
5.0
Montell demonstrated professionalism and willingness to assist.
ANTHONY G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacy p
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Peter P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amanda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONIE R
|
Overall Experience
Rating:
1.0
The area I had my vehicle was always with overgrown grass and weeds and a vehicle that was not supposed to be there.
jaine f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MINETTA T
|
Overall Experience
Rating:
5.0
Very nice and clean storage unit! Montell the Manager was very nice and very professional and have great customer service skills! The whole staff was very nice! I would highly recommend this place for your storage needs. I’ll give them 5 stars! ⭐️
Michele M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANIEL S
|
Overall Experience
Rating:
5.0
Hi all I can say is WOW the new manager Montel was so courteous and customer friendly. He really makes the atmosphere there awesome. I will tell everyone to go there to rent and store because of Montel the Manager and his awesome staff he leads. They have all your needs and can answer any questions you may have just outstanding service!!!
Renee A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
najah s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBY S
|
Overall Experience
Rating:
2.0
I had a lot of respect at first for the new manager Montell Smith until he switched up our original plan which was for my family to stay at uhaul and pay the balance down because we been at uhaul for many years and did feel comfortable enough that we did not want to leave but was forced to leave because the account was past due. However i do appreciate the fact he allowed us to pick up the rest of our things after him and his staff went thru our storage and some valuable items came up missing which should be replaced by your facility sense the staff are the only ones that have access to the unit sense uhaul are the only ones that had access to the facility. I think he does not do well with management and some of the staff there are immature and lack the ability to work well with customers and lack professionalism. I would not rent with this facility ever again. Thank you
BESSZINA S
|
Overall Experience
Rating:
3.0
Black guy with glasses don't know anything about his job need to be retrained asap or need to be let go
DOMINIQUE N
|
Overall Experience
Rating:
5.0
The staff at the Alsip location are phenomenal! Helpful and friendly. The facility is immaculate. Very happy with my decision to place my belongings here.
JACQUELINE H
|
First Impressions
Rating:
5.0
The building was always free of debris and well lit.
RACHEL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nilda t
|
Overall Experience
Rating:
5.0
Your manager Is excellent and very professional
BOBBY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angelo B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharinay B
|
First Impressions
Rating:
4.0
First time ever having to use a storage facility and was please with it
Cleo L
|
Overall Experience
Rating:
4.0
Brianna Gaddis is awesome !!! such a sweet girl and very helpful she has the patience of a saint cause I never did this before !!! She knows her stuff she deserves a raise!!! Jimmy Redmond was training at the same time when I was there very nice and polite and helpful too it was a pleasure to deal with them both made it a lot easier for me no stress !!!
Joanna b
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LUKASZ F
|
Overall Experience
Rating:
5.0
Thanks for the great accommodation and the friendly and efficient service.
Alesia 👍🏾
ALESIA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda H
|
Overall Experience
Rating:
5.0
Great customer service and support it was very easy to get what I need and very easy to return vehicle and to move out my storage this place is amazing I give you guys 1k stars if I could I really appreciate the entire team
Taniquia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith d
|
Overall Experience
Rating:
4.0
Staff was nice, friendly, and helpful very good experience.
BENJAMIN G
|
First Impressions
Rating:
5.0
Helpful staff.
steven j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAMOY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
alisha s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wendy J
|
First Impressions
Rating:
5.0
Just great
dorma l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maryann c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
5.0
They noticed I had not locked my unit properly one time, and they secured the unit and called me. They were very helpful, and I am glad they look out for customers like that.
Paul D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reginald H
|
First Impressions
Rating:
5.0
Good
Arturo A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharon G
|
Overall Experience
Rating:
5.0
Facility was well kept during my rental
Ronnie W
|
Overall Experience
Rating:
5.0
Staff and facilities were very organized and well kept
Cleo L
|
Online Move In
Rating:
5.0
The entire crew was awesome.
I would hire them myself.
From the beginning till the end..Everyone was patient with us and helpful.
Thank you all!
LACHELLE I
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARK W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA F
|
Overall Experience
Rating:
5.0
All the help was so excellent for this stressful college move. All the employees extremely helpful and patient. Everything ran so smoothly. Will be back again soon! Thank you.
LISA M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
colleen c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WANDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHELDON W
|
First Impressions
Rating:
4.0
The access alarm system is too loud. Could cause hearing loss. Turning the loudness down 50% wouldn't hinder it's security effectiveness.
Reed R
|
Overall Experience
Rating:
5.0
Although I wasn't planning to be there for three months, it was convenient and reasonable.
Ben S
|
Overall Experience
Rating:
5.0
The person that helped me was friendly, courteous, patient, and helpful. I appreciated her professionalism and it was a great experience. She helped me with my vehicle pickup. Will definitely be a return customer because of the great service. Thank you.
LISA M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
colleen c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD C
|
Overall Experience
Rating:
5.0
Lady was patient and great personality.
LACHELLE I
|
First Impressions
Rating:
5.0
Everyone was helpful ,the entire crew
LACHELLE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rashidi B
|
First Impressions
Rating:
2.0
Not happy that I am charged 2 dollars for returning the rental after hours when your portal and phone support are not working properly.
I will dispute those charges
BASHIR H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHIRLEY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
torrance J
|
Overall Experience
Rating:
5.0
The staff very friendly and helpful. I am happy that I am with Uhaul storage.
germaine j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elena w
|
First Impressions
Rating:
3.0
The young lady that was responsible for cleaning the U-Haul trucks was rude and confrontational
chanita b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillie c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashliy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
denise r
|
Overall Experience
Rating:
5.0
The only problem is the access door sticks when trying to open
Steven K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tysherry C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle H
|
Overall Experience
Rating:
5.0
I had a situation that day and the staff were more than helpful to assist us also the flexibility of me getting things taken care of was amazing and thank you because I was reimbursed because I could not actually use the unit thank you again for making things easier
Anita C
|
Overall Experience
Rating:
5.0
Staff was friendly and competent.
DELORES M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peggy D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonia k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RACHEL W
|
Online Move In
Rating:
3.0
Rates in store mentioned $114 for a 10x5 while online we were told they bumped up this past year to $127
Torrey W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLEMMON R
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Kendra N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
peggy b
|
Overall Experience
Rating:
5.0
Excellent staff and facilities! Thank you!
Nicole W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
yancy b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
linda k
|
First Impressions
Rating:
5.0
I love u-Haul this is my first time took advantage proud of you guys
Homayoun W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aisat O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nellie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra G
|
Overall Experience
Rating:
5.0
very friendly and helpful staff, great facility and your manager Diana was a pleasure to work with
LEE G
|
First Impressions
Rating:
3.0
Thought it was run down muddy and over priced.
Randy J
|
Overall Experience
Rating:
4.0
It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.
PAWEL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tocarra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felisha G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aisat O
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
matt m
|
Overall Experience
Rating:
5.0
This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!
August C
|
Overall Experience
Rating:
5.0
I don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern.
Other than that, experience was good.
Stellar service!
Anthony G
|
First Impressions
Rating:
5.0
Well kept, very friendly staff with bedside manners love ed it
DEBRA C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
michael A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carina S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Cheryl E
|
First Impressions
Rating:
5.0
I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!
Sarah A
|
Overall Experience
Rating:
5.0
The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs.
Thanks,
Alesia
ALESIA L
|
First Impressions
Rating:
5.0
However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.
Angela W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John K
|
First Impressions
Rating:
5.0
Customer service was amazing
Markuiest c
|
Overall Experience
Rating:
4.0
I’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October.
Workers were always nice and pleasant.
TIFFANY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gloria H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHENYA H
|
First Impressions
Rating:
5.0
THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.
TIMOTHY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary D
|
Overall Experience
Rating:
5.0
A very pleasing experience from start to finish. Great customer service.
Shirley D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
peggy b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deveonte M
|
Overall Experience
Rating:
5.0
The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!
Brandon P
|
Overall Experience
Rating:
5.0
Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.
TIMOTHY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Therese G
|
First Impressions
Rating:
5.0
Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.
Nicole r
|
Overall Experience
Rating:
4.0
It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly bigger
Andrew A
|
Online Move In
Rating:
5.0
Great.
David B
|
Overall Experience
Rating:
4.0
I’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!
HEATHER L
|
First Impressions
Rating:
5.0
Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.
Kenneth V
|
First Impressions
Rating:
5.0
Staff was awesome and got everything completed in a timely fashion
Brandon P
|
First Impressions
Rating:
5.0
The cashier was very friendly and very understanding
August C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leticia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOM S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ADRIENNE D
|
Overall Experience
Rating:
4.0
Everything was great and the process was smooth
Keisha M
|
First Impressions
Rating:
5.0
We had a great experience renting from this facility for over 2 years.
Jennifer L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie W
|
First Impressions
Rating:
5.0
The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !
GABRIEL M
|
Overall Experience
Rating:
5.0
Friendly courteous helpful staff from beginning to end
Lawrence C
|
Overall Experience
Rating:
5.0
Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.
SCENECIA C
|
First Impressions
Rating:
5.0
It’s was a great experience
GREGGORY M
|
Overall Experience
Rating:
5.0
Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.
WANDA B
|
First Impressions
Rating:
5.0
Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.
Ann W
|
Online Move In
Rating:
5.0
Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.
Ann W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
First Impressions
Rating:
5.0
I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team.
Thank you
Telesia
telesia j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEREIDA C
|
First Impressions
Rating:
5.0
Awesome customer service
Alicia t
|
Overall Experience
Rating:
5.0
Perfect professional and efficent
KAREN C
|
First Impressions
Rating:
1.0
I found a bed bug on my furniture!
Deniqua B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAN C
|
Overall Experience
Rating:
5.0
I was at another storage facility and was not happy...
I am VERY HAPPY I made the move to U-Haul !!!!
THANK YOU FOR EVERYTHING YOU DO !!!
The Cook’s
ROBERT C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cynthia k
|
Overall Experience
Rating:
1.0
Got my things stolen
MOHAMMED K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIEYANNA J
|
Overall Experience
Rating:
4.0
I was recently promoted by the company I work for.
Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment.
The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean.
The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.
Bryant R
|
First Impressions
Rating:
5.0
Splendid service.
Asia H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Antraniqua D
|
First Impressions
Rating:
5.0
Great people to work with they really try and help. I had two rooms would definitely use again
Jack K
|
Overall Experience
Rating:
5.0
I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!
Vernie L
|
Overall Experience
Rating:
5.0
Very professional, helpful, and caring .
WILLIAM D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joshua R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ted S
|
Overall Experience
Rating:
4.0
Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.
William S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vaketa C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack K
|
First Impressions
Rating:
5.0
I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰
Thanks again Andrea, Jeany & Adrian !!
Carlene Z
|
First Impressions
Rating:
5.0
Everything was great. The staff at the actual site was too nosy for me though.
Tammara W
|
Overall Experience
Rating:
5.0
Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.
Julie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammara T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathleen K
|
First Impressions
Rating:
5.0
Great staff. Very Helpful hard working staff.
Gene H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
Overall Experience
Rating:
3.0
The staff is friendly and helpful. I found mouse droppings in my storage unit.
Theresa W
|
Overall Experience
Rating:
4.0
I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!
TANYA T
|
Overall Experience
Rating:
5.0
Overall a great experience, I've always used uhaul for my needs and will continue to
KYLE F
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Aron C
|
Overall Experience
Rating:
5.0
I love this storage facility it is nice and clean and secured thumbs up to all staff
DARNESHA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
1.0
The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.
Robert G
|
First Impressions
Rating:
5.0
The facility was clean, well lit and the staff was always friendly and professional when I called or went in
latonya c
|
Overall Experience
Rating:
5.0
Clean, secure facility with a friendly, professional staff
Shawn W
|
Overall Experience
Rating:
2.0
The workers are morons
cristina m
|
Overall Experience
Rating:
5.0
Great
patsy b
|
Overall Experience
Rating:
5.0
I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too
Well be neck
Brian M
|
Overall Experience
Rating:
5.0
At the end no one could give me access
katasha c
|
Overall Experience
Rating:
5.0
I was please with Uhaul service staff was nice!
ROSALYN S
|
Overall Experience
Rating:
5.0
Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.
Anita N
|
First Impressions
Rating:
4.0
Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....
THERESA V
|
Overall Experience
Rating:
5.0
Great service, helpful !!!
THERESA V
|
First Impressions
Rating:
5.0
Very pleasant experience.
Marcus B
|
First Impressions
Rating:
5.0
Excellent service
Raul F
|
First Impressions
Rating:
5.0
Fast and friendly service.
gerald c
|
First Impressions
Rating:
5.0
Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!
taso m
|
Overall Experience
Rating:
3.0
The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,
Kelvin L
|
First Impressions
Rating:
5.0
Helpful and knowledgeable about the Storage Facility.
Isaac R
|
First Impressions
Rating:
4.0
.
Lisa K
|
Overall Experience
Rating:
5.0
Tiffany was professional and efficient in the delivery of the Uhaul containers
Brian W
|
Overall Experience
Rating:
4.0
.
Richard S
|
Overall Experience
Rating:
5.0
Very Nice location. Excellent staff. Highly recommend.
cristy m
|
First Impressions
Rating:
4.0
Kool staff
Terrance m
|
Overall Experience
Rating:
5.0
I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this business
Tim n
|
Overall Experience
Rating:
5.0
Very good facility, well staffed
maureen d
|
Overall Experience
Rating:
1.0
Way over priced for unit!!! I didn't get prorated after closing down my unit.
Vanessa S
|
Overall Experience
Rating:
4.0
The staff was very helpful
Joann P
|
Overall Experience
Rating:
3.0
My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.
amy A
|
Overall Experience
Rating:
1.0
Not worth entering a statement.
Brian D
|
Overall Experience
Rating:
1.0
I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018.
Adrian Wetzel
Adrian W
|
Reservation
Rating:
5.0
The guy at the front desk was courtius he help me with a positive nice attitude
salvador s
|
Reservation
Rating:
2.0
Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.
thom A
|
Overall Experience
Rating:
5.0
Francisca was very helpful and friendly, she made the experience easy for me! Thank you!
Michael P
|
Overall Experience
Rating:
5.0
I have no other comments.
Russell J
|
Overall Experience
Rating:
1.0
The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.
Ben W
|
Overall Experience
Rating:
5.0
The staff was phenomenal. This was the best experience that I've had with a storage and moving company.