Fix the parking lot. The pot holes are so big I bottomed out my car pulling in. Fix the "Glitch" in your self return app that unjustifiably charges you for Fuel. Seems more like a scam than a GlitchJerry W.
Customer Reviews for U-Haul Moving & Storage of Alsip
Alsip, IL 60803
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Never a disappointment at this facility. The staff is never anything less than courteous and professional. The property and trucks are always clean and organized. In-person check-in was a breeze, as was return of the truck. Being a repeat customer I will happily say that Valerie has a stellar team. At the end of our return, Vincent was friendly, thorough and gave great explanation of the final charges. I look forward to my next reservation with the U-Haul Alsip team.Nicolette R.
I didn't want the insurance and when I made my online reservation I didn't click the insurance and sure enough I was charged for it.Joshua L.
The staff is always friendly and helpful. The prices are great. This is my new favorite place to rent trucks from. Thank you for making my life a little easierJohn R.
Everything was greatchristine R.
Well not very much it's a great locationjerry W.
I appreciate the evening attendants they were so helpful when the elevator was not working and they made sure I was OK before leaving. They went above and beyond to help me get settled.Reginald T.
Better information on what I need to have to pull a trailer.Ray F.
Great job 👍Javier H.
You computer system seems to give your counter employees issues. But they we very good and patient..craig D.
Customer did not leave a comment.Anthony D.
Staff was fantastic all were helpfulMary K.
Key drop off was terrible. Not email conformation after the truck drop off.David H.
Customer did not leave a comment.Robert D.
Easy peasydavid S.
Everything was great, wonderful staff!KELLY G.
Customer did not leave a comment.TRESSIE P.
Customer did not leave a comment.Sylwia C.
The staff was wonderful. I had made a mistake and blamed on of the workers for my mistake. The whole staff was super professional and handled the situation like professionals.Jeff S.
Good customer service and the online inventory is well watched to ensure customers know what this location has on hand. I also watched an employee service a customer who needed a trailer for the very same day and called another store to locate one!!! Great job!!!!Michael D.
First time using u haul. Was great, will definitely use again when the need arises.Gediminas R.
Customer did not leave a comment.yancy B.
Customer did not leave a comment.Ronald W.
Improve your locations Wi-Fi it takes forever to check in and drop off. Both employees I dealt with apologized for the delay and they were fantastic and nice.Kenneth R.
Customer did not leave a comment.Charles K.
The employees there made the pick up much easier for us and less of a hassle for sure! Also the fact that we were able to get the truck last minute was such a blessing!Maura D.
Customer did not leave a comment.mike W.
I rented a 10' truck for 8 hours. I arrived 30 minutes late and by that point my truck had been given away for some reason. When I asked the Uhaul employee why he didn't call me before giving away the truck I had reserved, he said I could have called, which doesn't really make sense for the customer who still has 7.5 hours left on the reservation he's paying for. There was no notice during booking that the reservation was in jeopardy of being given away after a certain amount of time. He then rebooked me for a 15' truck, but gave me a 26 footer, which I didn't notice until return but was way more truck than I needed. It shouldn't matter what time I arrive, if I reserve 8 hours and give you a credit card to charge for it, it should be there when I arrive. Even if I know showed, I would've been on the hook to pay for it, so this makes sense to me. I will not be returning to this locationEUGENE F.
Location I had to go to was not the same location I was scheduled to pick up from. The truck had alignment issues, the driver side door wouldn't shut all the way, and everything in the truck was sticky and smelled like smoke. Had to drive 25 extra miles to return the truck to the location I picked it up from to avoid a $260 fee, even though it was not the location I chose while scheduling.Samuel V.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Deborah W.
They never sent my receipt on this transaction 🤔WILLIAM R.
Customer did not leave a comment.jimmy S.
I failed to get the name of the associate who helped me, but he was exceptional.Brian R.
Customer did not leave a comment.STEPHANIE K.
Customer did not leave a comment.ARIANA D.
The vehicle was clean, but old. Over 180,000 miles on it. I'm glad I didn't have to go far. The acceleration was terrible. It was also hard to keep in your lane. I feel that this vehicle should be retired.Greg S.
Customer did not leave a comment.TOMASZ S.
Great ServiceCherise D.
I was told to bring the truck back on 3/4 full which I did because that's how I received it. But when I returned it I was told that it had to be more than 3/4 and I would be charged for not bringing it back with more gas in it. How is that rightPARIS G.
Self check out didn't work better instructions needed It said to scan label but didn't tell you what labelMike K.
A few days B4 move we t and bought 3 large wardrobe boxes. They have me small boxes and large hanging frames! Went back lost receipt. I had the charge on my bank account but you system wasn't showing it. They have me the exchange boxes for 2 because I taped and assembled one. So, I asked about the difference how I would get that back. .. ...well I lost that money. Thanks. The Hispanic that morning was rude. So I left.WILLIAM R.
Customer did not leave a comment.Charles R.
Excellent customer service from pick up to drop off. Please have the village of Alsip fix the streetMYRA D.
Customer did not leave a comment.stephen M.
Great associate checked me in, clear instructions very friendlyJafar A.
Customer did not leave a comment.James W.
I didn't appreciate the customer service and they were not clear about the mileage. I was "casually" asked how many miles do you think you'll be using..... I wasn't certain so I guessed at 10 miles. When i brought the truck back after using it for 17 miles (not much, by the way), i was charged more (and the girl wasn't even certain how much the charge was going to be. I brought the truck back 2 hours earlier and i put more gas in the tank than what I was given at the start of the day..... but she still insisted on charging another $7:00 for the use of the truck. You guys have to improve customer service. I also think you're playing around the gas gauge. I put in $18.00 worth of gas (i know prices are high....$4.28) but i only used the truck for 17 miles. I walked out of your place not really trusting UHaul.... sorry to say.THOMAS H.
Customer did not leave a comment.MOHAMMAD D.
Customer did not leave a comment.craig G.
Quick in and out serviceJohn K.
Customer did not leave a comment.HURLEY W.
Customer did not leave a comment.MICHAEL W.
More training is needed. 3 people behind the counter dealing with rentals, I reserved online for a 15' box truck one way. Was then told that the truck they had reserved for me would have to be returned to that location. I refused as it makes no sense to incite additional charges and fuel expenses. Then I was told they would have to delete that reservation and start over, I agreed. When I was asked what size box truck I need I replied with 15', the lady although nice obviously very undertrained drew up the rental agreement. Come to find out the truck they gave me the other 2 people working on agreements also set up current reservations, therefore upsetting the customer next to me that already had the key to said vehicle. I proceeded to the truck to find out it is only a 10' and will not work for me. I went back in to correct the misunderstanding to wait 20 minutes to be helped again. They did correct the issue with yet another rental agreement which added another charge to my card. They had to find a key to the truck which was most certainly not cleaned prior. It was not a complete mess but did have debris on the floor and was not wiped down. Along with empty boxes behind the passenger seat. The delay in processing the correct truck for the correct time caused me to be approx 13 minutes late to return by the agreed upon 5pm timeline. Also when explaining where I had to go and the issues with road closures and detours to get to said destination they set me up for 51 miles. I am over the allowed mileage due to the lack of understanding that there were 2 detours that add mileage to the trip.David S.
Customer did not leave a comment.William F.
Customer did not leave a comment.FADI H.
This location was fairly disorganized. My reservation was incorrect when I arrived. The truck had less gas in it than it should have, and I was almost charged extra, until I proved that I had only driven minimal distances and put more gas in than I had used. I wasn't given the correct code to unlock the back of the truck. I called 25 minutes before closing, and was sent to a customer service hotline. It took quite a while to get the password; more than 30 minutes. All the staff were polite, but the inconveniences outweighed that.Thomas M.
There was some difficulty with the location finder during the drop off.William G.
Great people. Took great care of me. Equipment was exceptionally clean. My ne goto location. For rentals.Lawrence G.
Customer did not leave a comment.Michael F.
Everything was fineMohammed A.
Customer did not leave a comment.renee C.
Customer did not leave a comment.lillie C.
Customer did not leave a comment.STELLA T.
These reviews are only for the location, the location was never the problem. The UHAUL experience itself is quite terrible, but the Alsip location is fine. Lets start with the app, it has tons of bugs. Sometimes it feels like the developers didn't actually test the app or they didn't test it with different phones. I understand there must be hundreds if not thousands of people using this app so I'd be very surprised if its only me. Each time I had to go to the website because the app version didn't correctly support photos or uploads. Next we can talk about the rental experience, specifically securing a truck. We needed an extension on our truck so that we don't have to move twice but come to find out the truck we had was already rented by another family in advance, that doesn't allow any time for problems that may arise or option to extend. Alsip also has sooo many trucks that it didn't seem truthful that someone already rented ours. We still returned it all on time anyway. Then we had to move again a week later. We secured a truck in Midlothian and it was said to be "GUARENTEED" yet when I got there they had no idea what I was talking about and had no 26' trucks on the lot at all. After 20 minutes of them trying to figure stuff out it ended up that someone just didn't return their truck. I had to cancel my rental and go down the street to Alsip to pick one up (I do believe I'm supposed to receive $50 for that, says the app anyway). Finally, the self return process was a little better as I knew not to even touch the app version and to just use the web version since it actually works more often.Derrick M.
Customer did not leave a comment.Jeroami H.
Customer did not leave a comment.Floyd L.
Customer did not leave a comment.Shayla S.
Customer did not leave a comment.Jamie R.
Customer did not leave a comment.peggy b. | Overall Experience
Customer did not leave a comment.Anna V.
Customer did not leave a comment.ELISHA S.
Customer did not leave a comment.CAROLINE C.
Customer did not leave a comment.angelica P.
Excellent staff and facilities! Thank you!Nicole W. | First Impressions
Thank you so much👍leonel C.
The check in and pick up was a bit misleading. I have an account in good standing and did my pre check in. When I arrived to pick up van there was a delay and it stated I needed items I hadn't taken with me because I did a pre check in before I left my house and everything was fine. Luckily there's an option to phone a third party which I was able to use. However it would've made more sense to request the additional info at an earlier time.kimberley J.
Helped me with the return of just the trailer. Noted that the trailer lights weren't working.Derrick M.
Customer did not leave a comment.yancy b. | First Impressions
Better accurate on the gas handANTHONY R.
I can't think of anything I was really pleased with the service.Gloria S.
Customer did not leave a comment.Jonathan B.
tires on the trailer were in real bad shape, it appears they don't care about your belongings or your safety. Are they waiting for a blow out and a accident to happen?JACK O.
Customer did not leave a comment.CAROL D.
Absolutely nothing , i dont think that location could do any betterLAWRENCE G.
Give people a break on the mileageRalph W.
Smooth as the other side of the pillow!Louis M.
Customer did not leave a comment.Conphus Z.
Everything was great.John S.
This location is clean, courteous, and professional. I will definitely be coming back.Joseph O.
Scam on fuel.stanley R.
Customer did not leave a comment.Mark R.
This place was great. The employee who helped me, Vincent, went above and beyond. You should promote him or give him a raise. He's the kind of guy you want to keep. He was a life saver.Peter D.
When I tried to return my truck the girl would not help me because I was having problems with your website and and the website would not accept my email address when it asked me to create an account I asked the lady before she left could you help me for 5 minutes she gave me a dirty look and just drove her off I will never return to this location again that's how you treat customers I'll go rent my trucks elsewhereMICHAEL C.
Customer did not leave a comment.Pilar A.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Janette C. | Overall Experience
Your employees were respectful and helpful. Keep up the good work. John ReedJohn R.
Customer did not leave a comment.linda k. | First Impressions
Customer did not leave a comment.Ewa F.
Customer did not leave a comment.ANDREW C.
Customer did not leave a comment.Debra O.
Customer did not leave a comment.GEORGE S.
I love u-Haul this is my first time took advantage proud of you guysHomayoun W. | First Impressions
Customer did not leave a comment.Aisat O. | Overall Experience
Customer did not leave a comment.Nellie W. | Overall Experience
Customer did not leave a comment.Sandra G. | Overall Experience
very friendly and helpful staff, great facility and your manager Diana was a pleasure to work withLEE G. | First Impressions
Thought it was run down muddy and over priced.Randy J. | Overall Experience
It will be helpful to have some garbage can somewhere. At least one by the entrance to the office.PAWEL S. | Overall Experience
Customer did not leave a comment.Tocarra S. | First Impressions
Customer did not leave a comment.FELISHA G. | Overall Experience
Customer did not leave a comment.Aisat O. | First Impressions
Customer did not leave a comment.matt m. | Overall Experience
This U-Haul Storage was one of the most cleanest well lit very reasonable price the people working there was very nice and kind I will recommend this U-Haul storage place to friends and family keep up the great work!!!August C. | Overall Experience
I don’t remember the top inside the rooms being open that much… hope the neighbor don’t reach over and grab any of my boxes… just a security concern. Other than that, experience was good. Stellar service!Anthony G. | First Impressions
Well kept, very friendly staff with bedside manners love ed itDEBRA C. | Overall Experience
Customer did not leave a comment.michael A. | Overall Experience
Customer did not leave a comment.Carina S. | Online Move In
Customer did not leave a comment.Cheryl E. | First Impressions
I am very satisfied with the customer service, level of security, & cleanliness of the storage facility. Thank you!Sarah A. | Overall Experience
The customer service representative was kind, informative and efficient. I will recommend this store facility to my family and friends for their storage needs. Thanks, AlesiaALESIA L. | First Impressions
However, we arrived before closing time Too we g had already gained access to the security intrance as well.. Unfortunately,as we began to unload our truck the facilities locked it's doors.Angela W. | First Impressions
Customer did not leave a comment.John K. | First Impressions
Customer service was amazingMarkuiest c. | Overall Experience
I’m sure it cost more but they should make this climate controlled. Burned up in late August moving in. Kinda chilly when when I moved out in October. Workers were always nice and pleasant.TIFFANY P. | Overall Experience
Customer did not leave a comment.Laura M. | Overall Experience
Customer did not leave a comment.Gloria H. | Overall Experience
Customer did not leave a comment.Gloria H. | First Impressions
Customer did not leave a comment.SHENYA H. | First Impressions
THE BEST U-HAUL experience I have ever had. Each time I use them I leave completely satisfied . General Manager is always outstanding and the over all attitude and competency level of everyone on the property makes this franchise stand out head and shoulders above every other. Because of my experience here at this location I will use other haul services throughout the country. GM Diana is such an asset to this company. If I still had my business, which I recently sold, I would hire her immediatly and double her pay! She is that OUTSTANDING.TIMOTHY C. | Overall Experience
Customer did not leave a comment.Zachary D. | Overall Experience
A very pleasing experience from start to finish. Great customer service.Shirley D. | First Impressions
Customer did not leave a comment.peggy b. | First Impressions
Customer did not leave a comment.Deveonte M. | Overall Experience
The staff was excellent with getting me settled into a unit despite my reservation being incomplete. It was extremely convenient to rent a truck and have storage at the same location!Brandon P. | Overall Experience
Simply put, THE BEST u-haul experience I have ever had. Always leave the facility totally satisfied with service, cordiality, and professionalism. In particular, the General Manager Diana Rios should be singled out as fantastic resource for your company. I just sold my business but had I not I would have done all in my power to hire her away from you. She sets a great example and she should be promoted up the line ASAP.TIMOTHY C. | First Impressions
Customer did not leave a comment.Therese G. | First Impressions
Diana Rios the manager at Alsip, Illinois addressed my concerns immediately and I appreciated her professionalism. If I ever needed storage again, because of her and how she handled things, I would choose Uhaul again. Thanks for hiring quality people.Nicole r. | Overall Experience
It was good and convenient. I think the price is a little high for a 5 by 5 cube. I would like more info on something slightly biggerAndrew A. | Online Move In
Great.David B. | Overall Experience
I’m just a little annoyed that my auto pay did not update for both my units. I am happy tho that I got a courtesy call when one was not getting paid and fees were waived. Thank you very much!!HEATHER L. | First Impressions
Lauren Emery at U-haul customer service resolved my payment issue with no trouble. Diana Rios at the storage facility in Alsip, IL is always very nice.JAMES V. | First Impressions
Staff was awesome and got everything completed in a timely fashionBrandon P. | First Impressions
The cashier was very friendly and very understandingAugust C. | First Impressions
Customer did not leave a comment.Leticia B. | Overall Experience
Customer did not leave a comment.Donna M. | Overall Experience
Customer did not leave a comment.TOM S. | Overall Experience
Customer did not leave a comment.Susan G. | First Impressions
Customer did not leave a comment.ADRIENNE D. | Overall Experience
Everything was great and the process was smoothKeisha M. | First Impressions
We had a great experience renting from this facility for over 2 years.Jennifer L. | Overall Experience
Customer did not leave a comment.Ronnie W. | First Impressions
The team members were very helpful and professional. Courteous, friendly and I highly recommend this U/Haul for rental and storage. Thank you ! !GABRIEL M. | Overall Experience
Friendly courteous helpful staff from beginning to endLawrence C. | Overall Experience
Need more elevators at different parts of the building for storage. It is hard to get things in storage when the elevator is far away from many units.SCENECIA C. | First Impressions
It’s was a great experienceGREGGORY M. | Overall Experience
Friendly, hears you, responds with care and concerns , treat you like a satisfied customer, the respect is with such curtesy I’m appreciative of the way this sore has treated me . I will always recommend you guys . Thank you UHAUL FOR BEING THERE FOR ME.WANDA B. | First Impressions
Diana was wonderful in assisting me in accessing the building, finding my unit and explaining everything. The out of state movers we used were very impressed with the availability of moving carts that made the move of our items seamless. Only problem faced was of my doing. I originally thought my belongings would all fit into a 5x5 unit which I had secured the later part of April. Early morning on the day of the move I thought again about the space and rented another 5x5 unit. Good thing I did as I did require more space. If I had been a little bit more realistic about the space I could have just rented a 5x10 unit. But as I said that was my problem and had nothing to do with Uhaul.Ann W. | Online Move In
Diana was very helpful, personable and friendly as she personally walked me through the storage unit and instructed me on how to gain access to the building and most importantly how to find my storage units. I had originally just rented one unit (5x5) and then the day of furniture delivery rethought the space and decided to rent another unit (5x5). Renting the second unit online was seamless and I was lucky to get the second unit on the same floor and area as the first. The provided moving carts made unloading the moving truck for the movers easy and efficient. I would highly recommend to anyone looking for storage needs. May I say agin how professional and thorough Diana was at explaining the process.Ann W. | Online Move In
Customer did not leave a comment.Christopher M. | First Impressions
I'm grateful for all the help that this facility and staff. They worked with me on payment arrangements. It was great working with this team. Thank you Telesiatelesia j. | Overall Experience
Customer did not leave a comment.NEREIDA C. | First Impressions
Awesome customer serviceAlicia t. | Overall Experience
Perfect professional and efficentKAREN C. | First Impressions
I found a bed bug on my furniture!Deniqua B. | Overall Experience
Customer did not leave a comment.DAN C. | Overall Experience
I was at another storage facility and was not happy... I am VERY HAPPY I made the move to U-Haul !!!! THANK YOU FOR EVERYTHING YOU DO !!! The Cook’sROBERT C. | First Impressions
Customer did not leave a comment.cynthia k. | Overall Experience
Got my things stolenMOHAMMED K. | Overall Experience
Customer did not leave a comment.KIEYANNA J. | Overall Experience
I was recently promoted by the company I work for. Moving up to a new position can be overwhelming. I needed a place where I could park my work truck and plug it in over night, receive orders (packages delivered by UPS) and store everything that I need to store safely and conveniently in temperature controlled environment. The staff here at U-Haul Alsip made me feel welcome. They were friendly and more then accommodating. The whole facility, (from the main building, storage lockers, office and parking lot) ,is well maintained and clean. The are many storage facilities around, however, if you want peace of mind knowing your personal and or professional needs for storage are met then I HIGHLY recommend using U- Haul in Alsip IL.Bryant R. | First Impressions
Splendid service.Asia H. | First Impressions
Customer did not leave a comment.Antraniqua D. | First Impressions
Great people to work with they really try and help. I had two rooms would definitely use againJack K. | Overall Experience
I had no problem with this facility and your staff have been awesome and amazing!!! If I ever am in this area and need to have a storage unit again I'd definitely come back here. I am so pleased that I chose U-haul Storage in Alsip as oppose to other at the time!! Again very very pleased!!! Thanks!!!Vernie L. | Overall Experience
Very professional, helpful, and caring .WILLIAM D. | Overall Experience
Customer did not leave a comment.joshua R. | First Impressions
Customer did not leave a comment.Ted S. | Overall Experience
Facility is well maintained and staff were professional. I was disappointed by two surprises-1) taxes were nearly 20% and 2) free first month storage promotion does not apply to vehicle/RV storage. I would understand these if I knew upfront when making the reservation online. However, neither of those items were communicated, and in fact, in my confirmation email, my first month balance due was $0 and my rent payment was 20% less than what I’m having to pay. Things that would have been good to know while I was deciding. Taxes are way too high and are ridiculous.William S. | First Impressions
Customer did not leave a comment.Vaketa C. | Overall Experience
Customer did not leave a comment.Jack K. | First Impressions
Customer did not leave a comment.Jack K. | First Impressions
I’d like to give an extra special shout out and THANK YOU to the Alsip team that has helped me get settled in with my Ubox move from Ocala, FL . Cannot express how well my move-in went with Andrea, Jeany & Adrian! They ALL went above and beyond to turn my frazzled day into a relieving, memorable experience! What a Class Act Team you have working at your Alsip, IL location and I will make sure I spread the word🥰 Thanks again Andrea, Jeany & Adrian !!Carlene Z. | First Impressions
Everything was great. The staff at the actual site was too nosy for me though.Tammara W. | Overall Experience
Overall way better experience then I had with Public Storage in the past. Will definitely use Uhaul in the future.Julie L. | Overall Experience
Customer did not leave a comment.Tammara T. | Overall Experience
Customer did not leave a comment.Kathleen K. | First Impressions
Great staff. Very Helpful hard working staff.Gene H. | Overall Experience
Customer did not leave a comment.Edward B. | First Impressions
Customer did not leave a comment.Lisa B. | Overall Experience
The staff is friendly and helpful. I found mouse droppings in my storage unit.Theresa W. | Overall Experience
I had a storage unit there for several years, and when making payments or any help when I became ill, everyone showed kindness and helped me when I needed it the most. Me Diana n Ms Jean were very helpful this last time with my being out of work, they were kind n patient as my son n I can’t things moved out finally after all these years:) All the staff have always be accommodating n helpful after all these years. Thanks for everything everyone!! Stay safe, many blessings!!!TANYA T. | Overall Experience
Overall a great experience, I've always used uhaul for my needs and will continue toKYLE F. | Online Move In
Customer did not leave a comment.Aron C. | Overall Experience
I love this storage facility it is nice and clean and secured thumbs up to all staffdarnesha H. | Overall Experience
Customer did not leave a comment.Jennifer M. | First Impressions
Customer did not leave a comment.STEVEN M. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
The employee at the register was unable to enter the "alternate address" in the computer. I almost walked out. After an hour another employee took over, and within 5 minutes everything was completed.jon g. | First Impressions
The facility was clean, well lit and the staff was always friendly and professional when I called or went inlatonya c. | Overall Experience
Clean, secure facility with a friendly, professional staffShawn W. | Overall Experience
The workers are moronscristina m. | Overall Experience
Greatpatsy b. | Overall Experience
I was in a jamb, and they took the time and shuffled stuff around for me to store my car hauler.. Best u haul I've ever been too Well be neckBrian M. | Overall Experience
At the end no one could give me accesskatasha c. | Overall Experience
I was please with Uhaul service staff was nice!ROSALYN S. | Overall Experience
Love That U Haul Location. I will continue 2 come back as a patron. The service is Excellent .. The Staff is Friendly. The location is Convenient. Thank You ... For helping Me with My Moving Needs.Anita N. | First Impressions
Great folks many trucks and good storage facility, but please do not use 24 hour check in, way off the charts complicated even for smart folks....THERESA V. | Overall Experience
Great service, helpful !!!THERESA V. | First Impressions
Very pleasant experience.Marcus B. | First Impressions
Excellent serviceRaul F. | First Impressions
Fast and friendly service.gerald c. | First Impressions
Fantastic price gor the storgae pod i needed. Will definitely use again if i need outdoor storage at the house again!!taso m. | Overall Experience
The time it took to receive my truck was very long and uncomfortable,, someone needs to be waiting on customers at all times,, instead of running back and forth outside to check on trucks,,Kelvin L. | First Impressions
Helpful and knowledgeable about the Storage Facility.Isaac R. | First Impressions
.Lisa K. | Overall Experience
Tiffany was professional and efficient in the delivery of the Uhaul containersBrian W. | Overall Experience
.Richard S. | Overall Experience
Very Nice location. Excellent staff. Highly recommend.cristy m. | First Impressions
Kool staffTerrance m. | Overall Experience
I have had 5 transactions in the last six months with U-Haul in Alsip, Il. 11855 S. Cicero. Diana and her staff have made our moving and storage smooth and stress free. I highly recommed this businessTim n. | Overall Experience
Very good facility, well staffedmaureen d. | Overall Experience
Way over priced for unit!!! I didn't get prorated after closing down my unit.Vanessa S. | Overall Experience
The staff was very helpfulJoann P. | Overall Experience
My only complaint is that when we were ready to have our ubox delivered first they couldn't find us in the system then the delivery was booked and we had to pick it up ourselves.amy A. | Overall Experience
Not worth entering a statement.Brian D. | Overall Experience
I'll never do business with U-Haul again. You can thank the guy closing the 2010 S Philo RD Urbana, IL 61802 location on August 29, 2018. Adrian WetzelAdrian W. | Reservation
The guy at the front desk was courtius he help me with a positive nice attitudesalvador s. | Reservation
Lost our reservation & had to redo on arrival. Vacated in 1 week but sent a bill with late charge for following month. Called multiple times w/o answer. Promised twice a call got none.thom A. | Overall Experience
Francisca was very helpful and friendly, she made the experience easy for me! Thank you!Michael P C. | Overall Experience
I have no other comments.Russell J. | Overall Experience
The lady that dropped the boxes off was real rude! Then I needed to drop them off at the new location they couldn’t find my boxes. They kept puttin me on hold and transferring me over to someone else.Ben W. | Overall Experience
The staff was phenomenal. This was the best experience that I've had with a storage and moving company.Priya S. | Overall Experience
yessharon k. | Overall Experience
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