Customer Reviews for U-Haul Moving & Storage of Alton

1,099 reviews

2851 Homer Adams Pkwy   Alton, IL 62002
(Next door to Schnucks)

(618) 208-0025

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(618) 208-0025

2851 Homer Adams Pkwy
Alton, IL 62002
(Next door to Schnucks)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Bart W. 
Rating:
5.0

Nice facility at a convenient location

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Jay was awesome

Alvin J. 
Rating:
4.0

make sure trailers are clean inside before being rented

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C. 
Rating:
5.0

Great customer service. All staff we encountered was nice and helpful.

LaTasha F. 
Rating:
5.0

everyone I delt with was courteous and well informed on the products

Randall E. 
Rating:
5.0

Everything Great!

Eugene S. 
Rating:
3.0

Customer did not leave a comment.

Kent M. 
Rating:
2.0

I feel your return procedures are lengthy maybe you can shorten them a bit?

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Aaron R. 
Rating:
5.0

The whole experience was great everyone was so helpful and eager to serve

Stephen A. 
Rating:
5.0

The staff was particularly helpful. I had a situation that required a wide ramp, and they had an easy fix that made all the difference. All the employees I talked to were polite, respectful, and knowledgeable. Great service and great employees!

ALIXANDRIA A. 
Rating:
5.0

This location is always so friendly! I've had a storage unit there for about 2 years i think and they always go above and beyond to help. I used an actual truck on Sunday 7/24/2022 and the 2 men (especially the taller one with long hair) helped me out so much and they were so sweet. I don't remember their names but thank y'all so much for making my day so much easier!! :)

Ciara K. 
Rating:
5.0

Customer did not leave a comment.

Claire G. 
Rating:
5.0

Customer did not leave a comment.

glenda L. 
Rating:
5.0

Great service

Brendon P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Marlin I. 
Rating:
3.0

Customer did not leave a comment.

john c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Pick up was fast and efficient.

Jayma P. 
Rating:
5.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Eleanor H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lolita C. 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
5.0

I went to the east Alton uhaul because they had the trailer I needed sitting right in front and the employee said they didn't have one in? Went to Alton jay said they had one he called and they told him they didn't either even when the computer said they did. So I rented a smaller one drive back by and it was still there for the entire time I rented a smaller one making more trips.

Alec B. 
Rating:
5.0

I really liked how convenient it was. Everything was great

Terri R.  |  Overall Experience 
Rating:
5.0

I bumped a button in the gear shift and it shut down the vehicle. Luckily we got it started again. It happened three times. Please repair!

marcus R. 
Rating:
5.0

Customer did not leave a comment.

Erica L.  |  First Impressions 
Rating:
3.0

The fact that u haul don't take partial payment is inconvenient because people don't always have full payments and then the fees add up to where the person can't pay and then lose their things, which like me, wtw important, sentimental and valuable.

Natasha H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
1.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
2.0

Bugs in the truck

Ashiareekah M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H.  |  First Impressions 
Rating:
2.0

Was very rude when we walked in to get our reservation trailer. Once hooked he then told me I'd need to buy the electrical cord adapter when the last time I rented a trailer from a different uhaul they let me use one and said just leave it hooked to the cord when returned. I had to go buy a adapter plug. I also asked if I could return it to the uhaul that's closer to me and he said “absolutely not” where as a simple “actually this is this stores trailer so it would have to be returned here” would have been better. I had to have the trailer an extra day and they didn't tell me that it would be and extra charge to keep it another day and they told me I couldn't drop it off after hours, which the other location said I could, even with they're adapter still on the trailer. When I went to return the trailer I got yelled at for pulling under the equipment return tent and was told “I told you to return it where you got it from” but it had been two days since I picked it up and had a lot more stuff on my mind than to remember where I got the trailer from what spot. Overall would not recommend the Alton Illinois location to anyone.

Brendan M. 
Rating:
5.0

Got a trailer that would not fit my SXS. They swapped me trailers with no questions and did it asap. Very good location.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

linda T. 
Rating:
5.0

Jay and Jacoby were patient, friendly, knowledgeable, and accommodating. The facility was well stocked and clean and above all convenient for one stop shopping needs-UHaul, packing supplies, to storage units.

Francine J. 
Rating:
5.0

Great place, friendly, management very understanding, and helpful

Christa C.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful and accommodate me and my changing plans. I've never had s bad experience with UHaul!

Dylan A.  |  First Impressions 
Rating:
5.0

It would be nice to have the car dolly at the same location as the truck instead of having to pick it up in Edwardsville.

Roy J. 
Rating:
5.0

Jay was very nice and friendly guy. He explain everything very clearly

felisa r.  |  First Impressions 
Rating:
3.0

Everyone at the facilities are working but same are inept at paying attention and being prepared. They want to I a good job but don’t realize you’re on a schedule and not wanting to fix mistakes and want service without mistakes! I always say,if I was as full of mistakes as you are I would’ve been fired lo Nguyen ago. It’s all in the dsetails, py attention to what customers want and need. I hate dealing with the mistakes over and over. It’s very time consuming

Peggy B.  |  First Impressions 
Rating:
5.0

Great Customer Service, Friendly

Veronica H.  |  First Impressions 
Rating:
3.0

Was charged for fuel after I retuned van with more fuel in tank than when I originally picked it up. (Have photos of dash before and after use.) Had multiple issues with my reservation and cost of rental. Not the best customer service I've experienced at a UHaul location.

Brandon M. 
Rating:
3.0

Everything was ok besides being informed more on my access options there's times I'd arrive before closing time and could not access my storage. No one informed me of having a key card for access past certain time limits.

konstance c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
2.0

Incredibly expensive (when using per mile) especially when you only had it rented for 5 hours! Return customer service was rude and unprofessional. When stuck using an app for everything doesn't always work (never received the texts where I was supposed to note differences in fuel, condition, etc.).

Kris N. 
Rating:
5.0

Customer did not leave a comment.

Libby R. 
Rating:
3.0

Make sure your reservation system is up to date with local equipment. Proactively notify customers of any changes. Enable rental locations to credit customers when rented and paid for equipment is not available.

Todd S. 
Rating:
5.0

Service was great and the workers are always friendly.

CONNIE R. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Awesome service as ALWAYS!!!!!

FRANK V. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Diana P.  |  Overall Experience 
Rating:
5.0

Perfect experience

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Everything was top notch. I will be using them in the future if I need to. Everything is clean and well maintained.

Deron G.  |  Overall Experience 
Rating:
4.0

My storage unit was due on the 17th of every month I'm on Social Security I get paid on the 3rd the agent would not redo my payment date to the Third to avoid a late fee which I thought was inconsiderate for the customer convenience

Kenneth D.  |  Overall Experience 
Rating:
3.0

Trailer interior was filthy, and bolts were popping out of the floor. this trailer needed a good inspection and a visit to the shhop.

mckinley P. 
Rating:
3.0

Had an issue with turning in after hours, and then they charged me for not leaving at a 1/4 tank when I took pictures and it clearly was over a 1/4. Called and gm said he would check and call me back and never did! Worst service ever! Won't use again

SHELLEY H. 
Rating:
5.0

Customer did not leave a comment.

shannon N.  |  First Impressions 
Rating:
5.0

Plenty of sturdy working carts to use made the move into storage smooth and quick. Unit and facility is clean.

Sara H.  |  Online Move In 
Rating:
5.0

Awesome Manager!!!! Love Him!

TAMAREKA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

don E. 
Rating:
5.0

Friendly and thorough!!

Mel R. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
3.0

Everything was great except the key I was given did not fit into the night drop because the slot was too narrow. I called Uhaul and was informed that I would have to wait at least half an hour before I could talk to someone. Fortunately I had the manager's business card and I called his cell. He returned my call and told me what to do. It took me half an hour to drop off the key after I had completed the on line return. Certainly Uhaul should have night drops that you can actually drop the key in and Certainly when you call for help you should be able to talk to someone in a reasonable amount of time.

Joseph C. 
Rating:
1.0

Got charged for the insurance when I told them I didn't want it.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Customer did not leave a comment.

Kristen M. 
Rating:
1.0

We had to pick up the uhaul early and had no time to wait around and get a new one because we had to be to the new location by a certain time but if I had a choice I would have canceled and found a new location completely. The checking in part was frustrating and took too long then once we got the uhaul we realized they didn't give us our appliance dolly that we paid for. The can smelled like feet and poop and the first thing I noticed was the brakes were not great. I had to drive it on the u Highway for an hour and it was SO UNSAFE ESPECIALLY IN THE RAIN. This uhaul should never have passed inspection…. Never!!!! I haven't been contacted about any of it yet so I will have to call today not sure what the response will be I'll update the review with that info. Anyway I used the app for drop off and they tried to charge me an extra 25 for a cleaning fee which is not okay since they gave it to me dirty I also let the location I dropped it off to know that the uhaul was a dud and needed work done plus it smelled disgusting.

Britney D. 
Rating:
3.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

allen J. 
Rating:
5.0

Customer did not leave a comment.

victoria W. 
Rating:
1.0

I was waiting for 20 minutes to recurve help from an employee both at pick up and drop off.

Kelsey R. 
Rating:
5.0

Customer did not leave a comment.

Gretchen H. 
Rating:
3.0

Customer did not leave a comment.

Philip O. 
Rating:
1.0

The manager, Joseph does not represent U-haul at ALL. I called the Homer Adams facility, asked the person that answered if he was at that location (Finn) and he stated he was. Had a pleasant reservation with him. When I went to pick up the vehicle, none of those commitments were honored. Joseph said, oh that was someone in AZ. As a consumer we aren't aware and he basically told me to bad. He would be handling my complaints anyway so there will be no corrections. Glad that I am fine with my move and will not be recommending Uhaul to anyone in the future.

Craig N. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Return was good, friendly staff. Suggest extra key or key fob to prevent locking key in truck.

angela C. 
Rating:
5.0

Both the gentlemen that were working Sunday were friendly and helpful. Good crew you got there!

Courtney A. 
Rating:
3.0

The gas was below 1/4 tank and they claimed I would receive $24 back for bringing it back with more than 1/4 tank but did not add the return. Approx $200 for a few hours and a little over 100 miles. Outrageous. Contacted company for partial refund with no response.

LeeAnne C. 
Rating:
4.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
1.0

Customer did not leave a comment.

Lesley O. 
Rating:
1.0

Customer did not leave a comment.

Corey O. 
Rating:
5.0

Customer did not leave a comment.

Lawrence R. 
Rating:
4.0

Customer did not leave a comment.

craig S. 
Rating:
5.0

Lower the mileage cost

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Quickly in and on the road. As a side note, we had to stop into a location in Grand Junction CO. They were also very friendly and helpful.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

They were efficient and explained everything thoroughly. Great experience.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Belnda C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Everyone was nice and very helpful. I will recommend and use them again

Donna F. 
Rating:
5.0

Customer did not leave a comment.

chad M. 
Rating:
3.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Customer did not leave a comment.

andrew L. 
Rating:
4.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Full tank of fuel

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn D. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
2.0

I booked in advance a trailer that fits the needs of the stuff I moved.... i was promised it would be on site at pick up..... I get there and he tried to play it off but the smaller one was all they had.... so now i made two trips at $4 a gallon.....

SEAN G. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

These guys were all fantastic and friendly

BrandySue P. 
Rating:
5.0

Was an excellent experience start to finish. Joey was great, made the reservation and check out seamless and quick, very professional and knowledgeable. The guy at check in was great too, but I didn't catch his name. Great value, New vehicle, excellent customer service. We'll use U-Haul again should the need arise. Bruce D Bertolino

Bruce B. 
Rating:
5.0

Joey and Jacoby were so nice and helpful! Thank you so much guys.!!!

Jordan D.  |  First Impressions 
Rating:
5.0

I've always had a positive experience at this U-Haul location.

Ron B. 
Rating:
5.0

The experience with u haul was very good. The only problem with the more was the load and unload people. They were very bad. They were an hour and fifteen minutes late to start with. And then it went down hill from there. The girl was a good worker. The guy wasted more time than he worked. It was like hiring one worker at $85 per hour. That company is a bad reflection on your company.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

Barry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD M.  |  Overall Experience 
Rating:
5.0

The facility rates above others for a few reasons. 1. They have after 12:00 p.m. weekend hours. 2. The manager at this facility was very helpful, opposed to the person in Haslet, TX, during our roadside assistance need. Joseph actually worked on getting us help. I had to delay my arrival to Alton, IL from TX due to bad tires on your equipment. The first truck’s tires went flat luckily before we left the store. This meant getting another one and completing more paperwork - delay #1. Then about 1:50 hours outside of Alton, a tire on the auto transport lost treads. The repairman said the tires were too old. This produced a two hour wait on the side of the road. And, yet I was not offered any type of compensation for these avoidable incidents. Beside the possibility of a dangerous accident, I had to pay more to the movers due to extra time, missed my appointment with the realtor and had to find a place to stay.

Jessica J.  |  First Impressions 
Rating:
5.0

My wife and I had multiple conversations amongst ourselves about how well ran the Alton uhaul facility is. So clean. Joe is terrific to work with. So pleasant. We will be renting 2 26 foot trucks as soon as we find a house. I look forward to working with Joe and uhaul again soon. Ed and Rhonda Burger Epbflyer@hotmail.com

EDWARD B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry L.  |  First Impressions 
Rating:
5.0

Thanks Jacoby! You rock.

Christina Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES C.  |  First Impressions 
Rating:
5.0

I had a problem using the entry card, but the staff helped me with it. Overall, I am very impressed with the facility's cleanliness and security. I feel very comfortable leaving my possessions in storage there. I would definitely recommend this facility to others.

Betsy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cody h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Online Move In 
Rating:
5.0

The young lady with te ponytail was very friendly and helpful.

Deron G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

emani m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christy S.  |  First Impressions 
Rating:
5.0

Joe and his staff were always nice and helpful

RAYMOND J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamarria T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KIZZIE B.  |  Overall Experience 
Rating:
5.0

Joe did an excellent job for me!

JANET B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simone E.  |  Overall Experience 
Rating:
5.0

I like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be cold

Shana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaun W.  |  First Impressions 
Rating:
5.0

The lady at the front desk who helped us was GREAT

Tom F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON T.  |  Overall Experience 
Rating:
5.0

Merry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️

SHARON H.  |  First Impressions 
Rating:
5.0

Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.

Alison W.  |  Overall Experience 
Rating:
5.0

The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.

Linda M.  |  Overall Experience 
Rating:
5.0

Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed Burger

EDWARD B.  |  First Impressions 
Rating:
4.0

Over all everything was good

traci a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shana D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

harrison h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

desiree s.  |  Overall Experience 
Rating:
5.0

Amber was amazing!!

Kayley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIKE B.  |  First Impressions 
Rating:
4.0

Very accommodating and helpful!

Linda M.  |  First Impressions 
Rating:
5.0

Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressful

Joshua F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlin G.  |  First Impressions 
Rating:
5.0

Becky, the lady on duty was very helpful.

Jeffrey J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

byron j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carie F.  |  Overall Experience 
Rating:
5.0

Manager and employees are wonderful and helpful

Alison W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathrine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAULA S.  |  First Impressions 
Rating:
5.0

Joey was very helpful and accommodating.

Rotisha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor M.  |  Overall Experience 
Rating:
5.0

We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.

Gaylene G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carie F.  |  First Impressions 
Rating:
5.0

The staff was absolutely amazing! We needed to rent storage and trucks. They were so helpful when things didn’t go like they should with the truck return and super supportive when our 1st movers into the storage were a disaster. Every step of the way was great. I would definitely recommend this location. Amber was friendly, informative and always willing to go the extra for us. I think the other guy (tall, thin and fun) was awesome! We got lost finding our new storage unit that didn’t have numbers on it yet and he come over and walked us to it. Both were always great when we talked about our troubles with the movers.

Melanie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE B.  |  Overall Experience 
Rating:
5.0

Everything was great just wish the units were prorated so I could have gotten a partial refund I paid for the month but only used a couple weeks.

Celica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua T.  |  First Impressions 
Rating:
4.0

Jay was great to work with, very informative and polite!

Mary Kay M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wade l.  |  First Impressions 
Rating:
3.0

The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.

Brad L.  |  Online Move In 
Rating:
4.0

Amber does a great job and made me feel very welcome!

miesius h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  Overall Experience 
Rating:
5.0

Amber was amazing, super nice, welcoming, knowledgeable and very fast, by far the best experience I’ve had at a storage facility.

Jason S.  |  First Impressions 
Rating:
5.0

Joe was awesome! Thanks for all the help!

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kestchen H.  |  First Impressions 
Rating:
5.0

Awesome staff!

ryan f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa C.  |  First Impressions 
Rating: