Customer Reviews for U-Haul Moving & Storage of Alton

Nothing everything was great

My access card did not work

That gas gauges are not accurate but that's okay it's still all worked out

Nothing.

They were excellent

Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

Service was outstanding and I would recommend this place to anyone

Marqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!

Great staff. Very helpful and professional.

Great customer service

The experience at this location was excellent, the rental was clean and in perfect working order, the rental agent was a pleasure to interact with. I will be using this location for any rental neefs.

Do you haul area is new very clean everything is in place the people are very helpful very very polite their equipment is in good shape I would recommend this place to anyone

I do not like the Self Check in Feature on Truck share, Im doing your job for you, on my last rental my driver dropped the key in the after hours key drop BEFORE I knew I had to take pictures etc, I do not like being charged 20 Dollars for something your workers do every day in the normal course of Business, I will not use that feature !!!

While we were driving down the road and my four-year-old daughter sitting next to me in her car seat. A piece flew off the floorboard and hit her. She was okay and unharmed. When I return the truck later that evening I told the attended about it showed in the issues that he was going to put the truck out of service. I asked your a tenant to possibly give me a discount. Because of the incident that happened. He said he would check with the kids boss and get back to me. No one has got back to me yet at all

They’re awesome at this location

The fuel gauges don’t update in real time, making it impossible to fill the truck to the level it was when taken. I overpaid $36 for fuel and was told “too bad.” One must wonder whether this is deliberate. I will not use U-Haul in the future.

Continue great communication of services and pricing along with complete explanation of what is taking place, step by step.

nothing. outstanding customer service. Thank you!

Very good service, facility just need more employees in the future!!!

The people are really nice and they take really good care of you and what you need.

I understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.

The young lady that helped was awesome. She was nice and she what she was doing. Had me out in less than 10minutes.

Your employees are polite, knowledgeable, and professional. Your truck was fine but your people make you successful.

The rental office was good, Not the reservation or who kept calling. Except for the incessant calling to check in the night before the reservation it was ok. Ok, I had reservation for Tuesday, traveling from Minden, La to St Louis so u haul calls my landline multiple times. My wife who is in Louisiana and keeps telling the agent she has no idea where we are. But she keeps on getting called. She finally just unplugged the phone. I'm not carrying a cell phone either to call them with. When I arrived at my destination, try to checking but uhaul office is closed. You know its about a 12-14hr drive to St Louis. The worst Uhaul experience I've ever had in my 67 years.

Everyone was so nice and professional. I will definitely be back anytime I need to help someone move.

There was an M drive I was unfamiliar with, underneath D(rice). Being told about it could be useful.

Keep up the good work everything was on time

Maybe a little faster with customer service.

Employees were very friendly and professional.

Your good thank you

They are very nice and very friendly at the Alton Uhaul I have always used the East Alton Uhaul but after visiting Alton that will be my go to U-Haul station one of the representatives Mike make sure everything’s in line and if I have a problem he takes care of it immediately kudos to the Alton family of Uhaul

Clean truck, Ran great

Also nice personnel to deal with!

Wonderful handling on roads and highways. Never a sway or problem the whole trip. 2 468 miles and never had a problem. Very impressive. Personal at store were great. Friendly and acted like and felt like good new found friends. Will recommend this store to all my friends and family members. Real great experience and happy how we were taken care of.

Would like to have more time.

Just continue the positive, informative attitude of your employees.

The facility was very clean and Joe was very knowledgeable. Everything happened as he promised

Besides the misunderstanding in the beginning, everything after that ran smooth. The manager pointed out damage that has already been made. The technology upgrade is very convenient, no paper receipts I have to keep up with and cluttering my vehicle. I will return if needed. The 2nd location is up to date in appearance the place is very noce on the inside and I can see the potential of the construction currently taking place. I can't wait to see the end results.

Not very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn’t in any sort of rush.

Need a late night drop off section on the website,phones to small to read, difficult to use. App on the website would be better

The carts are great. I wish I had them to help with the loading at home.

It was great

I will refer my family and friends to the Alton Location. Austin was really nice and helpful. The service at this location was great.

On a rating of 1 to 5 , 5 star service very good

Need more employees the one working was covered up but still fast service was in and out pretty quick good man.

I understand that this is a new location and their service department is not up and running as of yet. When leasing equipment it is essential that the safety components are there. I rented a trailer and since there was no walk around done with the trailer it was missed that the Right rear tire was missing a Lug Nut.

Everyone was friendly

I have not received my adjustment I need my amount t for the rental charges for the correct amount

The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.