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Kenneth B.Customer Reviews for U-Haul Moving & Storage of Alton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was an absolute pleasure using UHaul for my move today. I was a little leary driving such a big truck and found it easy and fun.
Valerie K.Amber and Becki seriously went above and beyond for our family. All Uhaul systems were down the day we reserved ours and it was the only day we could move our goods. Thank goodness for these 2 ladies and their kindness as well as their dedication to the job. They provided us with the upmost professional service and made sure we were able to complete our move.
Alicia K.Our second day of travel, we drove for 4 hours in the rain. The wipers were pathetic! Had to stop, buy and apply Rain X wipes to even see.
MICHAEL T.Everything is very clean and secure. The employees where all extremely helpful. Convenient free cart usage and individual armed units. 5/5 already have recommended several people to here and I will continue doing any business I can with them.
Michael K. | Overall ExperienceFirst Rate operation.Top to Bottom. People were friendly and helpful. Recommended it to local Charity.
Coleman S. | Overall ExperienceI loved Amber Pickett! She has the best customer service! She needs to be promoted!
Dalexsia B.All was good 😌
CHRISTOPHER H.Christopher Rodgers in Alton ol was great, He went above and beyond to help
Tanisha T.Amazing customer service. Best service that I have encountered at any uHaul location.
DONALD H.The truck was falling apart. The charges were inflated & we will NEVER rent from UHAUL again!!
Gerald G.Easy in, easy out, staff was great.
Eric B.Lower your prices !
TAMAREKA L.Amber Was Great to work with!
ASHLEIGH R.Best location around!!
ROBERT F.Amber is awesome
JAMES R.Your people were helpful, knowledgeable and friendly. Damien in particular.
Coleman S. | First ImpressionsAmber rocks!
TERI R.Very friendly
keith P.There was wet paint on the bed of the truck and if I had not bought blankets my furniture would have been destroyed. When the woman called me about it after I had returned the truck she had nothing else to say or give me except a “sorry about that!†Not great customer service on top of the mishap about the truck. Not happy and will not be using Alton's Uhaul again or refer it to anyone.
Byron B.Everything was quick and easy!
Ted F.Amber was so friendly, got us in and out in a timely manner! Will definitely use again.
Kathleen G.Amber and Joey did great for me. They were both enthusiastic and extremely helpful
BRAIGHTON C.The staff was sloppy w their work over baring and very not understanding of our needs. Uhual wasn't clean upon rental and the facility was not clean and staff was under rated
Kevin O.Hire more people like Becky she is wonderful
Scott G.Joe,amber, and Becky are the most excellent people in the industry
JAMES J.Great service
STEPHEN S.Everybody was great ! No complaints at all
Daniel M.Becki and Amber were so very easy and accommodating to work with. I had a mix up on Sat with a rental, but Becki got it all straightened out for the next day. Both ladies seemed to enjoy their jobs, were very knowledgeable and outgoing. It was my first experience of renting a vehicle and they made it very easy Thank you Becki and Amber Will definitely be back and will recommend Alton uhaul to others
Angela B.Loved Amber Pritchard, she has a great personality. She adds funny and warmth to the business. Keep her around.
PENNINGTON E.Staff was very helpful and friendly
Zamari P.I booked my truck on -line and prepaied for it for. I got my confirmaiton and reciept. I go to get my truck on Marck 16 and we get there to do contact less check in as it was recommended. WE went inisde and stood around for over 15 mintues before I started looking in break rooms and other areas to find an employee . The Truck was NOT down on the lot we walked around al over until we finally went inside. They didn't even bother to pull the truck to the building it was all the way up across the lot up by the road. We drove up to where it was and went to check it in and it poped up in the application that I needed to pay for my owed for the truck. It woldn't let us continue with the check in so I drove back down to figure find out what was going on. Hunted down the employee again and she got on her computer and she said that I owe 135 dollars. I explained that I already paid 145 for the service and I had a receipt. I pulled up the confirmation and showed it to her and said I'm not sure but it says you owe for for the service and you got a credit of 10 bucks. I said what do I owe for since I already paid she proceeded to tell me that the charges go into a pending state in your bank . I said no its no pending this has cleared and I pulled up the transaction from my back to show her that it had cleared my bank and that amount matched what the reciept showed. She actually said I don't know what to tell you but you are more then welcome to come look at what I'm seeing on my computer. I said I'm not paying you 135 dollars when I already paid 145. Then she said we issued youa credit I said I see that but I'm not worried about the credit I'm need to know about it wanting to charge me for the 135. I told her we can't do the check out process. Then she looked and siad this truck is already dispatched. I said we've not left the truck is still at the top of the lot we've done nothing it won't let us continue. She said it shows that it is already gone in my system. I said its not gone you can see this on my phone it says we owe 135. She said it must be a glich just go ahead and go. I said if I go ahead and go and I'm not brining ti back here its not going to let us check it back in when we are done. She actually said - it shouldn't. I said well it shouldn't be trying to charge me again but it is and I need this resolved before we leave. She then got on the phone and we waited on hold for about 20 miinutes. When she finally got on the phone with someone she told them what was going on and they got hung up on the credit again and she looked at me and said it issued you a credit that you aren't seeing in your bank yet. THIS WAS NOT THE PROBLEM - I was trying to tell her this yet again and she hung up with who she called for help telling me they see the same thing I see. I said we need to get out of here because now we are about an hour late getting started. She then said to me Listen I can just wipe all this out and dispatch you from my system even though it says the truck is already dispatched. Then she sat down and said well you can continue becuase we don't have a picture of his drivers licence on file. I said we took pictures of him and the front and back of the DL when we got here. She siad well I guess it didn't scan because I can't do anything without it. I said ok and I sent a text to Jon to come into the building - at this point he is still at the top of the lot in teh truck wating for me to come back. Jon walked down to the building and had his DL in hand so she could scan it . We are both staning there waiting and she hands us a paper and says here you go you are all done. She handed us a paper with out check in information with pictures of the truck. and told us we can go. We got back to the truck and the system had sent us a text message that said before you go follow this link which we did and it had us take pictures which it then said we chose not to accept the pictures that were already in the system and they had not been accepted yet. We continuted - the truck had under half a tank of gas then when we checked the back I had rented a Utility dolly and it was not in the truck. So I went back down to the building and said I rented a utility dolly and it is not in the truck . She said its in the back of the truck I said no it isn't we just opened it and looked. She grabbed a dolly and brought it to me and said here. This truck had NOT even been prepped for us to take and the attitude and service from the woman working on Tuesday morning 3/16 was terrible . She actedthe entire time like this was all my issue and did NOTHING to make the situation better - I WILL NEVER RENT A UHAUL FROM THS LOCAITON AGAIN. I had terrible service when I needed a truck in Jaunary and booked on like and paid for an appliance dolly and didn't get that then they had me go to the east alton locaiton to get the dolly myself because they had run out. Like I said I will NEVER rent from ths locaiton again
jon M.The biggest thing I see with the trucks is to have running boards put on them for easy entry of all trucks. Short people have a hard time climbing into the trucks.
Deanna M.Becki rocks! Christopher at check in was great. Clean and orderly store. Highly recommend!
Rhonda R.Keep the staff you have and give them a raise ! Becky is wonderful with providing excellent customer service - very knowledgeable and friendly .Great experience ! Thanks so much !!!
Denise H.Put up signs saying truck rentals have a time limit on weekends
Michael M.Amber was amazing.
BRIAN T.Great Rental team
Jeffrey S.No masks
BENJAMIN G.Not much these guys are Great
Jeffrey S.This is the best UHaul Ive ever done business with, Pro attitudes, quick courteous people, always ready....Great Job
Don L.Christopher Rogers, at your Alton location was a very helpful and pleasant individual. He treated me with respect and professionalism. Uhaul has a genuine asset in Christopher Rogers. Employees with Christophers character will most definitely bring repeat customers. Respectfully, Paul Perkinson
PAUL P.Hats off to Rebeca and Amber their knowledge and expertise was off the chain excellent they both put the boys to shame knowing how to run safety chains the right way I will be a repeat customer that attention to detail adds peace of mind on a long haul
DONALD G.Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.
GORDON b. | Overall ExperienceVery good experience, only negatives were the back chain on the car transport was not functional due to a kinked hook so I used one of my straps and the passenger mirror on the truck would not stay in place. I had to constantly adjust it. The price ended up being more than I thought it would be. The people were great!
Alan M.A unloading dock that big trucks can use.
Ryan F.It was my 1st time using the Alton Uhaul location. Had a very good experience from pick up to return. Everyone involved in my transaction were friendly and well trained. ðŸ‘ðŸ‘👠to this store and the personnel running it.
CHRIS P.Give these folks a raise! Damien, Amber & Becky are Amazing! â¤
Sarah M.Everyone was awesome and nice to us and got us taken care of quick
Phyllis W.Amber rocked she is awesome
DAVID W.Amber was extremely helpful.
SIMON M.Always good service
JEFFREY S.This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton
THEO O. | First ImpressionsA shout out to Amber & Becky for a job well done! They couldn’t have made it any easier.
Wesley L. | Overall ExperienceNothing! Everything was great from start to finish!
Raymond D.A shout out to Amber & Becky! They made it easy for me. Very knowledgeable and courteous. I will definitely use U-Haul Alton for any future services I may need. Thank you ladies!!!
WESLEY L.N/A
Shannie C.Amber, the manager in charge is an awesome person. She made the entire experience a good one. Highly recommend using this location, and also recommend dealing with Amber. Great person!
JEFFREY J.Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It’s so nice in this time of total automation to actually get personal attention.
Jalayne L. | First ImpressionsProcess was extremely easy, efficient and understandable. Employees were helpful and informative. Friendly atmosphere. Would definately recommend to anyone.
Shawn A.Everything was outstanding
WILLIAM G.Excellent customer service. Wish all workers had that attitude
MARTINO B.I placed and pre-paid for my UHaul and appliance dolly well over a week in advance. I got there and no appliance dolly they say they ran out. Umm really how am I supposed to move my refrigerator. Wasn't until after I asked about it did they call another location then we had to go pick it up from the East Alton location. Really they could have done that. Then the truck had a water leak dripping right over the top of the steering wheel. I called to let them know and all he said was strange you better take pictures of it so they don't charge you or question you about it. We didn't notice the water leak until we started driving away and had done the walk around. He did say he would note it that we called
Jon M.Sought out to Jessica and Jason they where awesome best experience from a U-Haul location yet definitely coming back if I need the service agin
nathaniel b T.Great service very informative and friendly!!!!
morgan M.The girl that helped me out was very helpful. She was professional in her demeaner and her appearance.
Matthew U.Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!
Joel E. | First ImpressionsThe unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.
kenneth k. | First ImpressionsWe will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!
Randy C. | First ImpressionsI was really satisfied with my experience.
Remonia W. | First ImpressionsThe staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.
rebecca d. | Overall ExperienceNo one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don’t think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.
Cody S. | First ImpressionsN/A
Steven K. | First ImpressionsI only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!
Jane K. | Overall ExperienceStaff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.
Sharmane H. | First ImpressionsExcellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.
Ruben G. | First ImpressionsGreat job, keep up the great work.
Richard P. | Overall ExperienceKeep up the good work.
Richard P. | First ImpressionsMy access card did not work
Sharon S. | Overall ExperienceVery good service. Good security. Very very clean. Staff and manager very helpful. Very good service.
linda P. | First ImpressionsMarqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!
Carla H. | First ImpressionsThe people are really nice and they take really good care of you and what you need.
Raven T. | First ImpressionsI understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.
Ian H. | First ImpressionsNot very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn’t in any sort of rush.
nicole j. | First ImpressionsThe carts are great. I wish I had them to help with the loading at home.
Elizabeth J. | First ImpressionsThe team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.
Charles W. | First Impressions