I loved Amber Pickett! She has the best customer service! She needs to be promoted!Dalexsia B.
Trailer Rental & Towing in Alton, IL at U-Haul Moving & Storage of Alton
Alton, IL 62002
(Next door to Schnucks)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Alton, IL 62002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
All was good ðŸ˜ŒCHRISTOPHER H.
Christopher Rodgers in Alton ol was great, He went above and beyond to helpTanisha T.
Amazing customer service. Best service that I have encountered at any uHaul location.DONALD H.
The truck was falling apart. The charges were inflated & we will NEVER rent from UHAUL again!!Gerald G.
Easy in, easy out, staff was great.Eric B.
Lower your prices !TAMAREKA L.
Amber Was Great to work with!ASHLEIGH R.
Best location around!!ROBERT F.
Amber is awesomeJAMES R.
Amber rocks!TERI R.
Very friendlykeith P.
There was wet paint on the bed of the truck and if I had not bought blankets my furniture would have been destroyed. When the woman called me about it after I had returned the truck she had nothing else to say or give me except a â€œsorry about that!â€ Not great customer service on top of the mishap about the truck. Not happy and will not be using Alton's Uhaul again or refer it to anyone.Byron B.
Everything was quick and easy!Ted F.
Amber was so friendly, got us in and out in a timely manner! Will definitely use again.Kathleen G.
Amber and Joey did great for me. They were both enthusiastic and extremely helpfulBRAIGHTON C.
The staff was sloppy w their work over baring and very not understanding of our needs. Uhual wasn't clean upon rental and the facility was not clean and staff was under ratedKevin O.
Hire more people like Becky she is wonderfulScott G.
Joe,amber, and Becky are the most excellent people in the industryJAMES J.
Great serviceSTEPHEN S.
Everybody was great ! No complaints at allDaniel M.
Becki and Amber were so very easy and accommodating to work with. I had a mix up on Sat with a rental, but Becki got it all straightened out for the next day. Both ladies seemed to enjoy their jobs, were very knowledgeable and outgoing. It was my first experience of renting a vehicle and they made it very easy Thank you Becki and Amber Will definitely be back and will recommend Alton uhaul to othersAngela B.
Loved Amber Pritchard, she has a great personality. She adds funny and warmth to the business. Keep her around.PENNINGTON E.
Staff was very helpful and friendlyZamari P.
I booked my truck on -line and prepaied for it for. I got my confirmaiton and reciept. I go to get my truck on Marck 16 and we get there to do contact less check in as it was recommended. WE went inisde and stood around for over 15 mintues before I started looking in break rooms and other areas to find an employee . The Truck was NOT down on the lot we walked around al over until we finally went inside. They didn't even bother to pull the truck to the building it was all the way up across the lot up by the road. We drove up to where it was and went to check it in and it poped up in the application that I needed to pay for my owed for the truck. It woldn't let us continue with the check in so I drove back down to figure find out what was going on. Hunted down the employee again and she got on her computer and she said that I owe 135 dollars. I explained that I already paid 145 for the service and I had a receipt. I pulled up the confirmation and showed it to her and said I'm not sure but it says you owe for for the service and you got a credit of 10 bucks. I said what do I owe for since I already paid she proceeded to tell me that the charges go into a pending state in your bank . I said no its no pending this has cleared and I pulled up the transaction from my back to show her that it had cleared my bank and that amount matched what the reciept showed. She actually said I don't know what to tell you but you are more then welcome to come look at what I'm seeing on my computer. I said I'm not paying you 135 dollars when I already paid 145. Then she said we issued youa credit I said I see that but I'm not worried about the credit I'm need to know about it wanting to charge me for the 135. I told her we can't do the check out process. Then she looked and siad this truck is already dispatched. I said we've not left the truck is still at the top of the lot we've done nothing it won't let us continue. She said it shows that it is already gone in my system. I said its not gone you can see this on my phone it says we owe 135. She said it must be a glich just go ahead and go. I said if I go ahead and go and I'm not brining ti back here its not going to let us check it back in when we are done. She actually said - it shouldn't. I said well it shouldn't be trying to charge me again but it is and I need this resolved before we leave. She then got on the phone and we waited on hold for about 20 miinutes. When she finally got on the phone with someone she told them what was going on and they got hung up on the credit again and she looked at me and said it issued you a credit that you aren't seeing in your bank yet. THIS WAS NOT THE PROBLEM - I was trying to tell her this yet again and she hung up with who she called for help telling me they see the same thing I see. I said we need to get out of here because now we are about an hour late getting started. She then said to me Listen I can just wipe all this out and dispatch you from my system even though it says the truck is already dispatched. Then she sat down and said well you can continue becuase we don't have a picture of his drivers licence on file. I said we took pictures of him and the front and back of the DL when we got here. She siad well I guess it didn't scan because I can't do anything without it. I said ok and I sent a text to Jon to come into the building - at this point he is still at the top of the lot in teh truck wating for me to come back. Jon walked down to the building and had his DL in hand so she could scan it . We are both staning there waiting and she hands us a paper and says here you go you are all done. She handed us a paper with out check in information with pictures of the truck. and told us we can go. We got back to the truck and the system had sent us a text message that said before you go follow this link which we did and it had us take pictures which it then said we chose not to accept the pictures that were already in the system and they had not been accepted yet. We continuted - the truck had under half a tank of gas then when we checked the back I had rented a Utility dolly and it was not in the truck. So I went back down to the building and said I rented a utility dolly and it is not in the truck . She said its in the back of the truck I said no it isn't we just opened it and looked. She grabbed a dolly and brought it to me and said here. This truck had NOT even been prepped for us to take and the attitude and service from the woman working on Tuesday morning 3/16 was terrible . She actedthe entire time like this was all my issue and did NOTHING to make the situation better - I WILL NEVER RENT A UHAUL FROM THS LOCAITON AGAIN. I had terrible service when I needed a truck in Jaunary and booked on like and paid for an appliance dolly and didn't get that then they had me go to the east alton locaiton to get the dolly myself because they had run out. Like I said I will NEVER rent from ths locaiton againjon M.