Customer Reviews for U-Haul Moving & Storage of Alton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Alton

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DONALD G.
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Hats off to Rebeca and Amber their knowledge and expertise was off the chain excellent they both put the boys to shame knowing how to run safety chains the right way I will be a repeat customer that attention to detail adds peace of mind on a long haul

GORDON b. | Overall Experience |
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Everyone was very friendly and very helpful I will never use any other storage facility. ALWAYS UHAUL IN ALTON. Thank you so much for your help in our trying situation.

Alan M.
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Very good experience, only negatives were the back chain on the car transport was not functional due to a kinked hook so I used one of my straps and the passenger mirror on the truck would not stay in place. I had to constantly adjust it. The price ended up being more than I thought it would be. The people were great!

Ryan F.
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A unloading dock that big trucks can use.

Travis C.
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Customer did not leave a comment.

KENNETH N.
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Customer did not leave a comment.

CHRIS P.
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It was my 1st time using the Alton Uhaul location. Had a very good experience from pick up to return. Everyone involved in my transaction were friendly and well trained. 👍👍👍 to this store and the personnel running it.

SCOTT E.
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Customer did not leave a comment.

Andrianna A.
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Sarah M.
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Give these folks a raise! Damien, Amber & Becky are Amazing! ❤

Phyllis W.
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Everyone was awesome and nice to us and got us taken care of quick

Randy R. | Online Move In |
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Customer did not leave a comment.

Nathan C.
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Jason W.
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DAVID W.
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Amber rocked she is awesome

SIMON M.
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Amber was extremely helpful.

JEFFREY S.
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Always good service

TODD S.
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Customer did not leave a comment.

THEO O. | First Impressions |
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This was by far the best Uhaul storage place I've ever dealt with !! Clean building. Clean unit. Friendly and knowledgeable staff. Easy process. I couldn't ask for a better experience !!!!! Everyone should go to their nearest Uhaul and experience what I did !!!!!! Thanks Uhaul of Alton

Wesley L. | Overall Experience |
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A shout out to Amber & Becky for a job well done! They couldn’t have made it any easier.

Raymond D.
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Nothing! Everything was great from start to finish!

DAVID H.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

WESLEY L.
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A shout out to Amber & Becky! They made it easy for me. Very knowledgeable and courteous. I will definitely use U-Haul Alton for any future services I may need. Thank you ladies!!!

KENT L.
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jonathan K.
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Shannie C.
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N/A

NANCY F. | First Impressions |
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STEPHEN E.
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CHERYLYN M.
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JEFFREY J.
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Amber, the manager in charge is an awesome person. She made the entire experience a good one. Highly recommend using this location, and also recommend dealing with Amber. Great person!

Jalayne L. | First Impressions |
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Damian was so friendly and helpful. He accommodated my last minute change and walked me through the facility to answer a question I had about my rental. It’s so nice in this time of total automation to actually get personal attention.

Shawn A.
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Process was extremely easy, efficient and understandable. Employees were helpful and informative. Friendly atmosphere. Would definately recommend to anyone.

WILLIAM G.
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Everything was outstanding

MARTINO B.
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Excellent customer service. Wish all workers had that attitude

SAPHINA L.
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Customer did not leave a comment.

ROBERT M.
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Customer did not leave a comment.

Jon M.
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I placed and pre-paid for my UHaul and appliance dolly well over a week in advance. I got there and no appliance dolly they say they ran out. Umm really how am I supposed to move my refrigerator. Wasn't until after I asked about it did they call another location then we had to go pick it up from the East Alton location. Really they could have done that. Then the truck had a water leak dripping right over the top of the steering wheel. I called to let them know and all he said was strange you better take pictures of it so they don't charge you or question you about it. We didn't notice the water leak until we started driving away and had done the walk around. He did say he would note it that we called

DREW R.
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Edward P.
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nathaniel b T.
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Sought out to Jessica and Jason they where awesome best experience from a U-Haul location yet definitely coming back if I need the service agin

morgan M.
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Great service very informative and friendly!!!!

Matthew U.
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The girl that helped me out was very helpful. She was professional in her demeaner and her appearance.

DECATUR P.
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Customer did not leave a comment.

BREAUNNA J.
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NICHOLAS U.
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Robert L.
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EDWARD B.
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Joe and Becki were excellent-very professional.

Guy N.
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Customer did not leave a comment.

Joel E. | First Impressions |
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Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!

Devin H.
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MARISSA B.
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Lashia T. | Overall Experience |
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TIMOTHY H.
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KIMBERLY C.
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JAMES T.
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The individual who took care of me was friendly and fast. She was very professional and knew her stuff!

RICKY D.
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Customer did not leave a comment.

PATRICIA B.
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I've had nothing but good professional help especially from Joey And Amber have used U-Haul for many years would recommend it to anyone thank you for your help have a safe and happy holiday merry Christmas to all of you

Shermeko P.
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Everything was awesome

THOMAS C.
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Truck was smoked in previously. Long phone hold times. Very poor service from Damion and Joey

Mart W.
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Very good service, really nice, helpful and considerate staff, works out well for me.Clean and safety inforced

kenneth k. | First Impressions |
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The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.

KYLE M.
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Nothing. It was good customer service.

MICHAEL P.
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Customer did not leave a comment.

Stacy A. | Overall Experience |
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Michael C.
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Randy C. | First Impressions |
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We will be singing your praises on Facebook and to everyone we can. Due to stormy weather, we were worried we wouldn't be able to get the truck unloaded by the time it was due back. Your workers even checked on us the entire unloading time to give advice for the utilization of space. Being able to store our things until our family members can completely recover from COVID was a true Godsend for us. Thank you, thank you, thank you! We love U-Haul. The truck was an awesome monster, too!!!

Remonia W. | First Impressions |
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I was really satisfied with my experience.

Donley A.
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Customer did not leave a comment.

Travis D.
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Joanne D.
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Amy O.
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My morning started out rocky (moving day was sprung on me 8pm the night before) followed by tech issues the following morning. Joe was so nice and helpful; he really helped turn around the morning. Thanks!

GARY H.
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Customer did not leave a comment.

JEFFREY M.
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JOSHUA L.
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Joseph was awesome .. He took great care of me. I will definitely be back just because of how well he took care of me..

Marilyn O. | First Impressions |
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Laurie G.
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erin H.
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Jason F.
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STEVENJOSEPH J.
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James T.
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Excellent Professional, knowledgeable, caring & friendly customer service & staff.

ROBERT M.
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Customer did not leave a comment.

Jo G.
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Richard A.
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Clark B.
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Xavier W.
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BARBARA R.
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They were very nice and was very knowledgeable at the Alton IL location

Jamarrion C.
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Customer did not leave a comment.

Keith H.
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Customer did not leave a comment.

rebecca d. | Overall Experience |
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The staff was friendly, and helpful. The storage unit was nice and clean and worked well for us. I would definitely use the storage place again if I needed to. I will also recommend this place to others. Thank you for making our moving experience better.

Anita W.
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Keep more gasoline in the truck

Zola W.
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Customer did not leave a comment.

Jason W.
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Derric C.
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Three techs helped us they were all really nice and i formative. They went above and beyond to make sure we had the equipment we needed to move! Thank you! Please convey this to the Alton team

sean G.
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Wont be in alton long if they run business like that

Steven M.
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Customer did not leave a comment.

Donald G.
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Crystal F.
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I rent often and would like a discount sometime.

Marge B. | First Impressions |
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Customer did not leave a comment.

Randall M.
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I had to give my personal information twice. Totally redundant. Unorganized. Randall

Garrett D.
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Customer did not leave a comment.

John P.
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This site was very helpful. My only problem was the 50 mile drive to Alton because the truck I requested in St Charles was not available.

Shannie C.
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N/A

JERRY W.
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Customer did not leave a comment.

Tommy H.
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i was there at 830 am i was suppose to pick the uhaul up at 9 am and be to my destination by 11 am your people did not show up until 10 am cost me a lot of drama a hour late to open get real

ROBB M.
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Becki was fantastic. There was an issue getting the store opened at 9am for customers use due to the manager not showing up for work. Becki kept us informed and arranged for another manager to get things opened and my order for my truck started. She was pleasant and quick when i returned the truck later that day. She deserves a promotion, a raise, or some form of compensation for her work and dedication.

David B.
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I think your mileage charge is excessive as I am also paying for gas and rental. Saying that you can rent a truck for $20 is deceptive because there is also a mileage charge. I think a base amount of miles should be included in the rental fee, such as 50 miles and additional miles could be charged thereafter.

Michael G.
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Great Customer Service!

STEVEN K.
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Really good service. Lower your prices!

Cody S. | First Impressions |
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No one knew how to work the computer system. I had three different helpers tell me three different things. One was at the national call center, not actual location. This is a brand new location, so I am willing to give them a break because of that. I don’t think anyone there was extremely familiar with this location. I hope they spend some time educating themselves and their staff of how to work the reservations and show them how their facility is set up. I would still recommend location in hopes that they get it straight in the near future.

James W.
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Customer did not leave a comment.

Ricky O.
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Darren P.
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Lillian D.
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Robin M.
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The guy there is really nice and knows his stuff

James H.
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Great location!

Tamara M. | First Impressions |
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Customer did not leave a comment.

Steven K. | First Impressions |
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N/A

JOHN R. | Online Move In |
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Customer did not leave a comment.

REBECCA H. | First Impressions |
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Customer did not leave a comment.

Heather E. | Online Move In |
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Customer did not leave a comment.

Karen D. | First Impressions |
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Customer did not leave a comment.

Jane K. | Overall Experience |
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I only needed the storage unit for a short period and yet the staff treated me as though I was a valuable, long standing customer. It was convenient , clean and the helpful staff made the close out simple and swift. If ever I may need storage again Uhaul will be my first choice! Thanks for the great service!

Sharmane H. | First Impressions |
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Staff was friendly and helpful and later on in the evening after hours I came back to the storage to put some of my things away and while doing so my card and keys dropped out of my pocket without me realizing and I was locked out of the building with my unit door open and card and keys on the floor, I made a call from the number given and within minutes I was back in the building putting my things in my unit, they were very helpful and understanding with me, after that I felt comfortable with my choice in choosing this storage unit for my personal use.

Ruben G. | First Impressions |
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Excellent team. Excellent service. Quick, friendly, efficient, all you need when you move to a new area where you have no idea how to to many things. Thank Joe, you were superb helpful.

Joseph S. | First Impressions |
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Customer did not leave a comment.

shannon n. | Overall Experience |
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Customer did not leave a comment.

Richard P. | Overall Experience |
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Great job, keep up the great work.

Gerald A. | Overall Experience |
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Customer did not leave a comment.

Richard P. | First Impressions |
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Keep up the good work.

Carie F. | First Impressions |
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Customer did not leave a comment.

Sharon S. | Overall Experience |
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My access card did not work

linda P. | First Impressions |
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Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.

Carla H. | First Impressions |
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Marqui Spencer who helped us was very friendly and professional! Facility is clean and well maintained!

Raven T. | First Impressions |
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The people are really nice and they take really good care of you and what you need.

Ian H. | First Impressions |
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I understand technology can be a hassle but it is a huge burden trying to get into my building. I have been a customer of uhaul for a long time but the one in alton Illinois has been a hassle.

nicole j. | First Impressions |
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Not very timely. Only one person working when I got there and he was very busy. He was very friendly which was nice and I wasn’t in any sort of rush.

Elizabeth J. | First Impressions |
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The carts are great. I wish I had them to help with the loading at home.

Charles W. | First Impressions |
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The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.

No reviews have been submitted for this location.

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