Customer Reviews for U-Haul Moving & Storage of Alvernon Heights

Rating:

5.0

Absolutely nothing. Keep up the great work.

Rating:

5.0

Awesome service! This was the best uhaul experience I've ever had. Such nice staff people. No snide remarks. Just genuine, kind, and helpful. Fab!

Rating:

5.0

Everything was swell

Rating:

5.0

This is one of the smoothest pick ups I've ever experienced

Rating:

1.0

Do not lie to customers

Rating:

5.0

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Rating:

5.0

Just continue to do the same thing! My experience there was fantastic and I'm definitely recommending to family and friends.

Rating:

5.0

Awesome and friendly.

Rating:

1.0

Was towed even after my card was charged

Rating:

5.0

The person that helped me was super professional and very helpful! I will be definitely using this location in the future just because of him! I believe his name was Gary.

Rating:

5.0

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Rating:

5.0

Thank you. Smooth transition

Rating:

5.0

Store open promptly Customer service was excellent, equipment was ready to go .Mangement did not offer visual inspection ,intake was quick. Ingnition on truck was hard to start tumbler needed adjusted on 10 'foot truck.

Rating:

5.0

Great customer service and assistance!!!

Rating:

5.0

Grate customer service. The guy answered all my questions.

Rating:

3.0

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Rating:

5.0

Kyle and his associate are great and super helpful with all things.

Rating:

5.0

Kyle was top notch. He was friendly, the place was clean and well organized.

Rating:

5.0

Kyle was Super Friendly, Very Knowledgeable and Helpful, with all our needs......

Rating:

1.0

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Rating:

5.0

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Rating:

5.0

Everything was and still is awesome. By far favorite location to go to.

Rating:

5.0

Great location. Great service. Went above and beyond to help us.

Rating:

5.0

Pleased overall. Would use the Uhaul location again in the future without reservation.

Rating:

5.0

Kyle and Kaitlyn were amazing.

Rating:

5.0

Kyle and his team are awesome! Keep up the good work.

Rating:

5.0

Great service. Clean facility. Friendly.

Rating:

5.0

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Rating:

5.0

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Rating:

5.0

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Rating:

5.0

Very clean! Good customer service!

Rating:

5.0

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Rating:

5.0

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

Rating:

4.0

I had a few hiccups during my move which caused me to return my rental later than expected. They were awesome at this location and extended my rental without a hassle. If ever, I need a rental I would recommend U-Haul to my friends and family. Thanks everyone!

Rating:

5.0

My experience was very good. Extremely pleased with the customer service.

Rating:

5.0

Great customer service. He helped me find the right size storage unit.

Rating:

1.0

Answer the phone when customers call. not close shop 15min early or avoid talking to customers this was by far my worst experience with uhual

Rating:

5.0

Service was great and got me out of there fast

Rating:

5.0

Thanks for the quick renal of the furniture pads, Kyle. Much appreciated -Jayson

Rating:

5.0

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Rating:

5.0

Very efficient system. Easy to move in and out of. Very clean and secure.

Rating:

5.0

Nothing,

Rating:

5.0

I really disliked having to take pics when I dropped off van. The camera on my phone is temperamental and it took me forever to capture a clear enough image to send. Alvernon Heights is not the best neighborhoods in the world and sitting there at night trying to check in a van for 20mins made me feel like a sitting duck.

Rating:

5.0

Great experience, location, and facilities.

Rating:

5.0

Not a thing. It was quick and easy both when I picked up and dropped off the equipment. The equipment itself was top torch, clean and well maintained. And the staff was friendly and knowledgeable as well.

Rating:

3.0

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Rating:

5.0

Staff was very accommodating and friendly.

Rating:

5.0

Tony was absolutely incredible. Friendly, knowledgeable, and wanted to ensure you have the best experience possible. Greatly appreciate his help and kindness

Rating:

2.0

Movers were very rough with my stuff.

Rating:

5.0

Friendly and efficient.

Rating:

5.0

Kyle and Gary were fantastic. They were helpful and courteous. The facility is impeccably clean and professional. The process was organized and smooth.

Rating:

5.0

Very easy, professional return.

Rating:

3.0

Our initial location had a truck break down and they forgot to call me to relocate my reservation. I was on time for my 12 n appt and after waiting a half hour to speak to someone, I was informed of the relo. The new location added 10 miles to my rental and it pick up took another 45 min to drive snd get checked out. They were supported to have furniture dolly at original but the née location only had one. It was a fiasco to say the least. They were supposed to discount me .10 per mile and I never even got that, even after I mentioned it to the agent.

Rating:

4.0

All employees wear masks

Rating:

5.0

Gary Whipp was very kind and efficient. Will definitely return to this location again.

Rating:

3.0

The late fees are to high

Rating:

5.0

Keep it up. Xlnt service level

Rating:

5.0

Great customer service, kind people working there.

Rating:

5.0

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Rating:

5.0

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Rating:

5.0

Great Job to the team

Rating:

4.0

Drop off was quick and efficient. The employee was friendly and helpful.

Rating:

5.0

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Rating:

4.0

Dropped off trailer and out in under 10 minutes. Very friendly and professional.

Rating:

5.0

Very clean.

Rating:

5.0

Kyle is a very valuable, kind and professional employee. Nice facility

Rating:

5.0

very pleasant experience

Rating:

4.0

The uhaul truck smelled like cigarettes bad so maybe out air freshener or have no smoking in uhauls

Rating:

5.0

A short note to commend the Site Manager. He was professional, courteous, and went above expectation to loan me the hitch mount (I left mine at home). I appreciate the ease of conversation, and the willingness to assist. Thank You!!

Rating:

4.0

Explain to customers why they should take out insurance from Uhaul. Make the price affordable so its a no brainer. The reason customers should get the insurance is if something bad happens it won't be on there insurance driving there rates up. Also there is a place to clean the vehicles across the street from where I rented the truck have someone clean them. We rented the truck for 49.00 dollars if we put on 30 miles. We put on 80 miles and it came to 81 dollars plus 14 dollars in gas. I was told you dont have unlimited mileage anymore so in the future I will shop around. In this day of covid seems pricy to me. I am retired and on a fixed budget so I have to watch the funds. I don't think the pick up truck needs to be an 8 cylinder maybe go with 6 or 4 once the truck is loaded your taking your time so you don't break anything. Just some random thoughts.

Rating:

5.0

Not at single issue. I got a call the day before with confirmation on time and location to pick up the truck. Gary the SerRep was very professional and helpful. Overall not a single issue and I do recommend this place.

Rating:

2.0

There where people use in drugs and know one cought it.

Rating:

4.0

Try to work face-to-face with the U-Haul agent. I had a good experience at this dealer. Friendly staff, good equipment.. jd

Rating:

5.0

Used the app to check out truck and was alittle confused on whether or not to list all little scratches (not dents) on truck.

Rating:

4.0

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

Rating:

5.0

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

Rating:

5.0

The guts who helped me out were awesome.

Rating:

4.0

These guys are good. They are polite enough.

Rating:

5.0

I was pleased with how easy it was to pick up and return the truck. I was dreading this whole thing but at least it was super easy to get the truck!

Rating:

5.0

Great customer service

Rating:

5.0

This is the only place I use, I have rented from them since 2016 off and on.

Rating:

5.0

Very good job were treated very good and will be using your service again thank for everything

Rating:

5.0

Always convenient, clean, and high standard of customer service.

Rating:

5.0

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

Rating:

5.0

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Rating:

5.0

Kyle and all the staff were very friendly and helpful. Keep up the excellent job!

Rating:

5.0

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Rating:

3.0

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

Rating:

5.0

Great experience! Will definitely be back in the future for any storage needs.

Rating:

5.0

Very nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.

Rating:

5.0

Very helpful staff! Easy access to indoor units

Rating:

5.0

Everyone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many

Rating:

5.0

Loved this climate control space. Easy access with the key card and carts available too.

Rating:

5.0

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

Rating:

5.0

Very helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul’s disaster relief program. Thank you for a free month. Thus facility is excellent.

Rating:

5.0

Love the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.

Rating:

5.0

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Rating:

3.0

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Rating:

3.0

A couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area

Rating:

5.0

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

Rating:

5.0

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Rating:

5.0

Kyle was patient and provided excellent service.

Rating:

5.0

The folks at the uhaul were very nice. I love this new center.

Rating:

5.0

Excellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!

Rating:

5.0

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Rating:

5.0

Uhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.

Rating:

5.0

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Rating:

5.0

Kyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.

Rating:

5.0

The staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.

Rating:

5.0

This is a great storage place with very friendly, helpful people.

Rating:

5.0

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

Rating:

5.0

Thank you for a great staff and excellent facilities.

Rating:

5.0

I have give compliments to the staff for being so friendly and courteous.

Rating:

5.0

Fast, friendly and very accommodating

Rating:

5.0

The UHaul staff was always very friendly and able to assist us when needed.

Rating:

5.0

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Rating:

5.0

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Rating:

5.0

Kyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!

Rating:

5.0

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

Rating:

2.0

UHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!

Rating:

4.0

THE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO

Rating:

5.0

Particularly great staff. Always helpful and positive.

Rating:

5.0

Have no problems with U-haul very helpful answered all my questions.

Rating:

5.0

The manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.

Rating:

5.0

No issues whatsoever with the service received from this location.

Rating:

5.0

Great

Rating:

4.0

No issues, fast service

Rating:

5.0

I moved across the country and utilized this storage. It was great! Thank you, U-Haul!

Rating:

5.0

I love it

Rating:

5.0

They were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Thank you

Rating:

5.0

This place was great! Everyone was nice and went beyond helpful. Good people.

Rating:

5.0

Work people were very helpful. The facility is clean.

Rating:

3.0

The facility was safe and secure. Great place to store my furniture.

Rating:

3.0

Requeted a climate control but aasigned a non climate unit.

Rating:

5.0

Service was amazing!!

Rating:

5.0

The staff was friendly and helpful.

Rating:

4.0

Staff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk

Rating:

5.0

Great customer service!!!

Rating:

3.0

There is riff raff that hang around the units sometimes.

Rating:

5.0

Staff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.

Rating:

5.0

U haul was great. I will definitely return for services in the future if needed!!!

Rating:

5.0

Love the staff , very helpful

Rating:

5.0

Love the service like family

Rating:

5.0

Great facility ! Wonderful service I recommend it!

Rating:

5.0

Very helpful customer service

Rating:

5.0

Nice facility - still new but kept up over the past year. Thank you.

Rating:

5.0

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Rating:

5.0

Keep doing what you’re doing!

Rating:

5.0

Walker was great! If he’s not a manager, he should be!

Rating:

5.0

Great service and friendly employees

Rating:

5.0

All the reps were friendly and helpful.

Rating:

5.0

Great...friendly people, nice facility!

Rating:

5.0

Easy and quick

Rating:

5.0

Kyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He’s a true asset.

Rating:

5.0

Very helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.

Rating:

4.0

Great customer service!

Rating:

5.0

Kyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Would recommend to anyone.

Rating:

4.0

Concerned about people and their dogs living in units.

Rating:

5.0

Kyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.

Rating:

5.0

Walker was very helpful with all the information I needed. Thank you.

Rating:

5.0

Kyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!

Rating:

5.0

Very professional and clean. The free use of carts is also a bonus.

Rating:

5.0

Every staff person I encountered was friendly and helpful.

Rating:

5.0

My only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.

Rating:

5.0

All staff is great!

Rating:

5.0

good

Rating:

5.0

Great location

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great place

Rating:

5.0

great customer service!

Rating:

5.0

Move out employee very helpful and polite. Excellent customer service

Rating:

5.0

Clean, friendly employees

Rating:

5.0

Good customer service

Rating:

4.0

Tony was very nice, professional and he answered all my questions.

Rating:

5.0

Staff was very friendly and professional. Would definitely use Uhaul trucks and storage again.

Rating:

5.0

Very friendly service!

Rating:

5.0

Great staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.

Rating:

5.0

Staff was awesome

Rating:

5.0

Your staff were always helpful and courteous

Rating:

5.0

very helpful

Rating:

2.0

Completely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again

Rating:

5.0

All the employees where professional, attentive and courteous. The facilities were very clean and newer.

Rating:

5.0

Uhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.

Rating:

5.0

The employees were very helpful, friendly and courteous.

Rating:

5.0

This facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.

Rating:

4.0

Good facility overall. Access hours worked well.

Rating:

5.0

Big smiles and friendly warm service. Great Job

Rating:

5.0

Very friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!

Rating:

4.0

Loved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff

Rating:

4.0

L

Rating:

5.0

Staff very professional and helpful!

Rating:

5.0

Great service!

Rating:

5.0

Very Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.

Rating:

5.0

Super friendly, excellant rates!! Generally very informative, really good experience.

Rating:

5.0

Walker was very pleasant and helpful great customer service .

Rating:

4.0

no comments

Rating:

5.0

Manager Jayson was super helpful, knowledgeable, and had great customer service.

Rating:

5.0

easy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good

Rating:

5.0

The staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service

Rating:

4.0

The facility was always clean and well maintained. The employees who I have interacted with were always very friendly.