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MICHAEL S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Reid Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both pick up and return were really easy. Both gentlemen that had helped were very nice, and helpful. I would definitely use this location again in the future!
AMANDA LExperience was excellent all around
Kenneth KThanks for being there for me every step of the way.
Vincent R | First ImpressionsGuarantee equipment is available when it is reserved
MAURICE CIt was a great experience the manager was super helpful
HECTOR M | First ImpressionsNot sure if it was my vehicle or the trailer, but the running lights wouldn't work. Break lights and blinkers worked
MATTHEW SNone
FAUSTINO BStaff in El Paso tx where very helpful and friendly Staff in Tucson az location Alvernon staff was rude and was not helpful .
Mellicent C | Overall ExperienceMultiple calls about drop off location but I was comped a day. Bc I did not drop off at 8:30 Am I was charged a extra day. I Am ! not very text savey so that may have been part of the problem. I was recommended outside vendor Joe from Beecome Locators to help me move my Refrigerator and he was excellent. Thank you Uhaul for that awesome recommendation. Overall exp was very good.
RICHARD OI was very happy with the service, security and customer service I received for the past 5 years.
Cesar V | Overall ExperienceHave the hand trucks and blankets in the truck ahead of time
MISTY NYou don't need to improve in any way I can see.
JAY HQuick, friendly, easy to drop off.
ROBERT LThe trailer a 5 x 9, was dirty. But it did not effect our load. And in their defense, we were not supposed to be renting from this location.
NATALIE BEverything was great!
KYLE BI wish there were more carts available to assist moving items in and out.
Kristy M | Overall ExperienceThis is where I returned it, they didn’t have any mention about there being a $250 fee for me not returning it to its original location. Like I said I didn’t even know I had a choice because common sense I would’ve used another option to return it anywhere.
Jorge LKeep the on-line service going
Steffan WThe gentleman that helped me was very understanding, knowledgeable and professional. Thank you.
DALE BVery helpful . Thanks guys.
victoria j | Overall ExperienceI was scheduled to pick up my truck at the smoke2go store. They are advertised as a 24 hour store but we're closed when i went to do the pick up. I went through the process to get the key from the lock box but nobody put the key in there. I called uhaul and arranged for a pickup from the alvernon location. It was very inconvenient and put us behind schedule for our move
Bela TLoved customer service and security on 22 and alvernon Tucson az.guys were great
patrick c | Overall ExperienceNothing. Service was exceptional. Kofi answered all my questions, very patient, great personality, great for the business.
TERRI BEveryone was very helpful.
MICHELLE AAlways a pleasure doing business with uhaul.
CONSTANCE P | Overall ExperienceIf I need storage in the future,I will be back. Thank you.Greg Enriquez.
Greg E | Overall ExperienceMore locations needed over all live it will rent again
Micaela m | Overall ExperienceGreat folks and fine customer service, both on pick-up, and drop off.
MICHAEL LThe guy who rented the truck was just a lovely gentleman.
APRIL VKofi was great help, friendly, and efficient. He made the visit stress free.
ROBERTO PKofi was so helpful and caring to our situation. Thank you Kofi.
STEPHANIE M | First ImpressionsCustomer service is excellent! The app is brutal. The truck is old and coming apart. The storage area is clean and well lit
ROBERT RMy experience with the staff at this location was superb I felt welcomed and supported much appreciated
ANDREW LI would like to commend Mr. Kofi for his helpful and friendly manner.
LUCIA KThank You Uhaul
Laura L | First ImpressionsReally wish there was a way to lock those automatic doors so not anybody can walk in off the street
Elizabeth B | Overall ExperienceThe representative was very helpful and the return process was very smooth. Sorry I don’t remember his name but I guess you can get his name from the time the drop off took place from the work schedule.
Tommy MQuick and easy drop off.
Megan DVery friendly staff and helpful storage unit was clean and facility was clean quiet and it's good
RICKY W | Overall ExperienceMaria the manager went above and beyond for us and that means a lot! Thank you! Colin was super friendly and helpful as well, thank you!!
Nayelly L | First Impressions10x10 pricey at $139 per month. competition pay $93-$100 10x10 per month. however you have great staff. thank you
Andy V | Overall ExperienceReally great experience!
LISA B | Overall ExperienceI will not be Using Uhaul any longer unless I have no choice. The staff was awful.
Brad C | Overall ExperienceAlways friendly and professional. Very clean and secure. I would recommend this facility very highly.
Danelle R | Overall ExperienceAs always, great, friendly, and professional service
LUCIA KThey made everything super easy. They were very accommodating when I needed to change my plans. The vehicle was perfectly maintained. I'm very happy.
BRANDY GGreat location and access to use of trucks when needed. We've come here a number of times in the last two months - they are great!
MICHAEL CEasy to drop off after hours
Paula SHad a rock start with access to our reservation. But after some time was Abel to get pull up our reservation on the system computer at u haul office staff was helpful and understanding of our situation and we are very satisfied with u haul and storage.
MICHAEL L | First ImpressionsAs always, great service, clean and well functioning trucks and very friendly and professional staff.
LUCIA KThey bent over backwards to do me a solid. These guys are the best.
CLAYTON DGreat and punctual service, well maintained equipment
LUCIA KKofi is a great manager and kind person.
STUART WStaff was very helpful. Would recommend this facility to anyone. Thanks for your service.
Sandra R | Overall ExperienceYour staff was very courteous and professional.
JOHN NExceptional service.
JAY HVery reliable for last minute moves
KANDI J | First ImpressionsTony the rep was outstanding. Excellent going thru contract with me and explaining everything. He did my return of vehicle as well. He was pleasant, communcated very well and smiled.
SHANE DThank you so much
SHANEIQUA L | Overall ExperienceKind and friendly which earns high marks for me
MARIA PGreat service
BRADLEY OExcellent customer service!! Look forward to doing more business here.
NICHOLAS SAwesome Customer Care and Srrvice
PAULA C | Overall ExperienceNice, friendly staff
DOROTHY HI will actually miss the lovely people who work here! Smart, fun, helpful, great! GIVE THEM A RAISE!
JENNIFER W | Overall ExperienceIt sucks that it closed early
Claudia B | Overall ExperienceI had a great experience storing my belongings at the U-Haul Moving & Storage at Reid Park. The facility was always clean, well lit, and secure, and the staff were very helpful and friendly. Access and office hours were convenient, and I would definitely recommend this facility to others.
Ricardo A | Overall ExperienceEasy n convienent thanks so much
TERESA Delectrical checks maybe? lights,radio,horn.thats it.
MICHAEL SHad storage broken into and there was no inquiry or investigation by the facility. I was shown a video of the person breaking into my unit and was told I could NOT obtain a copy of it? Then was told the case was being closed due to me not acting in a timely manner. did not even get a discount on anything even tho THEY also seen my unit being broken into. They also charge way to much. Was paying 350 dollars for the units 10 x 15 for both. Found another location 30 x 10 unit $94 a month. Don't rent from any U- haul way too much;!
Paul R | Overall ExperiencePerfect
Henry AWhen it was time to give the trailer back. They wouldn't take it. It took me an hour 1/2 to drive to another location. PLUS. WHEN I was to pick up the trailer. They didn't have it. YOUR PEOPLE HAVE :Major: lack of communication with each other. Sad...
MARK DTruck windshield was smearing cloudy, not cleaned enough. I had to clean it just to see. Couldn't use the ac on a 100 degree day because the smell was awful that came out of it. The facility and staff were very friendly and helpful. Just clean ur trucks and make them smell better. It was disgusting.
DEBORAH ZThe staff was very nice and helpful
ELIJAH D | First ImpressionsFast and plesant
STEPHEN ZThe gentleman at the facility was very nice, very helpful, and efficient. Was a pleasure doing business with him.
Donna A | First ImpressionsExcellent customer service thank you
APHRODITY LJust keep doing an excellent job. The guys there were a pleasure to work with.
Elena SKofi was very helpful and knowledgeable.
NAJIMA RThe staff at this location are professional, proficient, and very helpful.
Christina G | Overall ExperienceFacility was clean. Staff were very helpful and courteous. I would easily come back to this facility in the future.
Justin S | Overall ExperienceThe photo uploads took forever But besides that the experience was super simple and easy overall really great!
Isaiah FThe pick up location for the trailer was good. Tony was great to work with. The overall process was disappointing having to pick up the truck at another location first. The time that took and having little fuel was an inconvenience
Greg THope not to have any problems.
Greg E | First ImpressionsSee comment above
RICHARD BThis U-Haul location provides always a great, excellent, friendly, and prompt service. I have been renting both trucks/vans as well as storage units and am very happy with the service.
Lucia KWent smoothly here also. You folks at U-Haul made a stressful situation easier with your quick service and helpful attitude.
BLAZE MIt was usually dirty with homeless people inside & out . At one point my daughter moved out here & I got another storage unit for her . This was last July . Around late August/ September, apparently the air conditioning ( climate control) went out in her area . I spoke with a woman with a u haul shirt that was walking around , she said we would get a prorate for that month . When I went in to pay our rent the guy at the counter said it wasn't documented & no females worked there , so full rent was due . When she moved out , another of her perishables were ruined . So communication & customer service isn't great . It was much better when I moved in like 5 plus years ago .
Thomas H | Overall ExperienceKafi was very helpful every time I came into the office. He made storing and moving my things an easy process.
JONATHAN R | Overall ExperienceI had an excellent experience with Koalfi. He was friendly, respectful, and helpful. I greatly appreciated his support and attentativeness.
ERIN K | Overall ExperienceProfessional and knowledgeable staff,
Adella O | Overall ExperienceHomeless people and crackhead everywhere. Made me feel very unsafe and made me never want to leave my stuff unattended when loading or unloading my vehicle. When moving my stuff out of the unit there was liquid on top of one my boxes that was near the top that smelled like pee. Seems like there are people doing drugs inside the units you can smell it everywhere.
Jeremy F | Overall ExperienceThank you it was a great experience
Michael R | Overall ExperienceVery inconvenient love the location everything was amazing will recommend to friends and family in the future thanks again U-Haul.!!
Angel P | Overall ExperienceVery kind, helpful and not stressful experience, definitely happy with my experience 😊
Ciara R | First ImpressionsRight away I was impressed with how professional polite and courteous the staff member Tony was to me. You can really feel that this is not just a job for them. They actually care about you and I would absolutely recommend this facility to anyone in need of a storage space to rent or a truck for that matter. It's really refreshing when you run across genuinely good service and I give this place a 10 out of 10 for sure!!!
Robert J | First ImpressionsToo many homeless around the unit and sometimes inside living in a unit. I didn’t fee very safe and all the carts got stolen which made transport of my items difficult. If this can be fixed the unit is awesome.
laurie n | Overall ExperienceAbsolutely wonderful staff! Very friendly and informative. Great facilities, clean and secure, even better than the uhaul storage in the last city I lived in. As someone that works a crazy work schedule, I'm grateful for your broad hours. Kudos to your location and its employees!
VERONICA O | First ImpressionsIt was a very fast check-in and the manager in charge was very helpful
Lucia K | First ImpressionsMy UHaul experience was great. Kofi provided excellent customer service. He was knowledgeable and very helpful and pleasant to work with.
Diane O | Overall ExperienceThe Associate that helped us was very helpful and we appreciate all his help.
paula O | First ImpressionsEverything was wonderful and everybody was friendly and helpful, perhaps put airtags on the carts so you know where they are all the time. lol it would be cool to access that through the uhaul app.
ELIZABETH D | First ImpressionsThe staff was very friendly and helpful.
Michelle H | First ImpressionsKofi Rutlin was very pleasant, helpful and knows his job well.
Diane O | First ImpressionsI never had any rodents or pests make their way into my unit and I had it for over a year and much of that time untouched. I was always afraid I would run into that problem and I was so happy that my belongings were just as I left them the day I put them in. Even minimal dust. Temperature controlled units were also a plus. The only thing I will say is there were some drug paraphernalia around the halls and some people that looked like they were living out of the unit which made it slightly uncomfortable to come in and out alone, but they were typically friendly and not there to cause trouble. I understand the financial strains of housing at this time and so to see they were keeping their unit clean and like I said, friendly, didn’t make it a problem for us. But we did notice.
Jacqueline W | Overall ExperienceMy visit there went well, and everything went smoothly. The staff was nice and friendly.
Margaret P | First ImpressionsThe gentleman working at the 1550 S Alvernon way ,Tucson,AZ location was BEYOND HELPFUL! COURTEOUS, PROFESSIONAL JUST OVERALL A AWESOME MAN ! HE IS ABOVE ANY GRADE YOU HAVE ! HES A 100 OUT OF 10 RATING! HE WAS TRULY AMAZING FRIENDLY AND BEYOND EXCELLENT !!!!!
John N | First ImpressionsI wish it would have a fence for more secure storage was always clean
ERIKA S | Overall ExperienceMy experience with U-Haul Moving & Storage at Reid Park was a very good one. Coco and Tony worked with me on getting aan appropriate storage room for the stuff I needed to store after traveling from California to Tucson. I was pretty worn out by the time I got to them but they made it easy for time to get a storage unit and move my stuff in. I even got a veteran discount which made my choice to go with U-Haul Moving & Storage one that really benefitted me. They listened to what I had to say and acted accordingly..
Christopher R | First ImpressionsThe weekend Manager there was extremely helpful & informative, At first we only had 1 really difficult unopen cart to unload our belongings; which made it really tough & slowed us down. but part way through the Manager brought us an open cart; which made everything so much easier. This manager also realized that we were delayed in our arrival there due to great difficulty with the straps on the tow dolly not releasing at all! This delayed us leaving CA by almost a full day,
Kathryn D | First ImpressionsThis location specific was horrible considering the location it doesn't surprise me. People in and out ALL hours of the night, smoking god knows what in their storage lockers and even in the bathrooms... very very dirty, I remember down my aisle there was this purple plastic bag looking type thing literally just right in front of someone's locker literally for about 4months. Whoever cleans the place (if there was someone for that job there) didn't do a very good job at all. Never swept, windows filthy, right before I got everything out of my storage I saw roaches crawling on the walls... which caught me by surprise because the entire 2.5 years I had my storage there I never saw any type of bugs ever. So I was glad and relieved that I was no longer going to have a storage there anymore.. aside from homeless people smoking in the bathrooms, they are very clean and kept up with...
Sarey S | Overall Experiencelittle expensive then other places
west w | Overall ExperienceEveryone was very helpful at this location. I am new to the area and that is very appreciated. I also like the added security with the key card access.
Kathleen S | First ImpressionsThe truck had damage. I didn't notice on pickup, now they're trying to charge me on drop-off
Andres A | First ImpressionsAll good except I really didn’t appreciate the price hike after signing the contract, and as you well know, there’s a serious issue with vagrants/addicts hanging around the entrance and inside the storage units. I’m a single parent with a toddler and didn’t have a choice but to bring my child with me and every time it was a sketchy experience that felt dangerous-not to mention, my lock was always messed with in an attempt to get into my unit. I mentioned it several times, people are mostly friendly that work there but I realized nothing’s going to change. With the cameras you have there, it should be very easy to tell people they’re trespassing and involve enforcement until the word gets out that it’s not a place they can go to for any reason.
DENNIS F | Overall ExperienceSee ya back in May for summer storage 2024
Ruth O | Overall ExperienceAbove and beyond my expectations, employees were very helpful and friendly
Paola E | First ImpressionsThe worker there were extremely helpful and would do business with them any day of the week
Thomas R | First ImpressionsI wish the homeless people are not hanging out around there so much. It makes for an unsafe environment. They leave their trash inside the storage front area and expect the staff yo clean it up. They pee inside the building. It’s disgusting. It made the facility smelly and unpleasant but other than that UHaul has a nice storage unit and it’s in a good location
Evangeline D | Overall ExperienceThe staff were very helpful.
Jerry A | Overall ExperiencePEOPLE DUMP TO MUCH STUFF INSIDE EVERY TIME I WENT
MAURICIO F | Overall ExperienceI do not like having to give other peoples names and number to you. Seems to me that if I don’t pay my bill you could just lock me out and sell my stuff. The policy is intrusive and unnecessary.
JOHN G | First ImpressionsThe return site was exceptionally friendly, helpful and efficient. In particular Tony. The origin site was also helpful. In particular The check out person.
Ernesto D | First ImpressionsSome staff were friendly and professional. Other staff were unprofessional and not very nice. I did not feel safe when I needed to go to my storage unit alone and there were homeless people sleeping on the floors or gathered there for shelter. Other than that all of my belongings were stored in a cool temperature which I liked. The price hike every year was never something to look forward too, which is why I left u haul but I also understand that it necessary on your end. Thank you.
AMANDA v | Overall ExperienceAwesome staff and clean facilities. Colin was great and all the other staff were phenomenal.
Merlenet R | Overall ExperienceI will never rent a storage unit from here again. Not only did I run into an issue with my unit being infested with some sort of insect in October, after not being able to follow up on the claim I tried to forfeit my rights for the unit so I could just put it all behind me. Not only did the message not get relayed, I was charged rent up until march. Even after trying to contact numerous times(via email and phone) to forfeit my rights and avoid further debt. Not a single person was helpful in trying to resolve this issue.
Laura H | Overall ExperienceI came overwhelmed and the whole staff throughout the month was so nice and very professional. I left knowing that if I ever needed a Uhaul I would go there where I was treated nicely 🙂Bless the whole staff there🙂🙏
Sheila W | Overall ExperienceI had a 5+1 quick jump stolen from the facility I paid for insurance I expect it to be covered the people working there were ride and not at helpful so I did not bother letting them know
Jonathon G | Overall ExperienceThe guys at uhaul were very nice and very friendly also very helpful I thank you for your service
Wilma H | First ImpressionsOverall super great experience. I had a hard time 4 different times over my 2years here with getting in contact with the facility to pay my monthly rent. Twice over the phone and twice online I just wasn't able to get through and/or when I did, it didn't work properly. Also, there was a moving cart available only half the times I needed one (including having the wrong one available). But great staff, great price. Very happy.
Danielle R | Overall ExperienceEverything good except the insurance u guys use , repwest..would not cover damages not from flood, but sideways monsoon rain that ran down rear wall and got past the rubber seal at bottom of that panel .damaging a painting from the 1800's..among other things
frank d | Overall ExperienceThe hallway lights are motion lights, and don't stay on long enough for any sorting through boxes. I wish there was on option for having continuous lighting. I rarely need to interact with the employees, but when I do, they are always professional and responsive.
Mary G | Overall ExperienceThe facility should consider putting up a security fence around the storage units. We saw multiple times drug deals taking place both inside the building and in cars parked in the lot. Also saw a couple times what appeared to be a sexual encounter taking place around the corner by our unit… lots of homeless people hanging around the property at all hours…
Michael S | Overall ExperienceVery happy
Paul A | First ImpressionsThis particular store seems to always be consistent with excellence
Walker M | First Impressions🍑 friendly people and they walked me through how to access and secure my unit.
Lawrence B | First ImpressionsThe staff here made all the down sides (cost, & lighting turning off after 10 minutes) worth it. Specifically Tony was amazing! He was kind and helpful, going above and beyond to make sure our stay was easy as possible- and with a smile! Walker was also sure to help. Thanks Uhaul team!
MELANIE S | Overall ExperienceIt’s not at the fault of the facility but with regular homeless hanging out after 6 it makes it uncomfortable getting your stuff in and out.
Brooke c | Overall ExperienceThe fire extinguisher needs to be fixed to the right of storage unit 1010.
Rebecca C | Overall ExperienceThe area is well maintained and the staff provided excellent customer service. I would highly recommend
doris g | Overall ExperienceThe only thing I had difficulty with was getting in touch with anyone in the office when I called in the past until recently. I got a letter from the manager. I appreciate all else. Thank You. Wendy Frieze
WENDY F | Overall ExperienceAll positive experiences, especially good space at a good value, except two criticisms: (1) having to use the special type of lock instead of the choice of assuming the risk for the more standard type; and (2) 20% price jump- took it from a good value to not worth it.
Joseph H | Overall ExperienceThis was my first experience with a storage unit and everything was simple and smooth. At ‘move in’ there was a minor issue of items having been left behind from the previous renter and it was resolved within minutes. The area was always clean and I never felt unsafe. To top it off every employee I encountered was always friendly and helpful. Thank you!
Bianca A | Overall ExperienceThis location is awesome! Super simple process of trailer turn in and getting a storage unit. The staff was very helpful and nice!!!
Dustin B | First ImpressionsAwsome staff!
Maria D | First ImpressionsColin, thanks for getting us a soace last spring, worked out great
TODD M | Overall ExperienceGreat quality, great value, great communication with staff. My stuff was safe, and I had easy access. Moving in and out was easy.
Jessica M | Overall ExperienceWould like to thank all staff for their efficiency, knowledge, and professional service offered throughout our entire move and follow up following. They made not only our move more successful but also less stressful.
Karen W | First ImpressionsMy first day with Uhaul went very well. The check in process was quick and easy and the facility was very well maintained. When I opened my unit there were items left over from the previous person but two friendly employees quickly came over to take care of them. So far I feel safe and confident at having chosen this facility to store my items. The location is a little out of the way but for the price and treatment I’m really happy I went with Uhaul!
Bianca A | First ImpressionsThere is some disconnection between u-haul and the branch or dealer. You are given a storage unit for free but it was a bit hard for the branch to assign it because they didn't have a way to find you had been given the unit for free for the first month. The u-haul operator mentioned an specific size for the free unit but you are given a smaller one. I was able to put all my belongings but at the begining it was hard to communicate with them. After some communication, they were very friendly.
Roxana M | First ImpressionsJordan and all staff were great professional and helpful. Great staff and very helpful.
jordan c | Overall ExperienceThe reservation process was easy, the check in process was simple, and the staff were very friendly, informative, and helpful. Great experience!
Michael H | First ImpressionsTony and Jordan were great. Spare carts very good. Convenient.
WENDY F | First ImpressionsSuper nice staff, always helpful.
Kristel P | Overall ExperienceVery friendly, helpful and efficient staff. Facility was very clean and comfortable. Would definitely return.
DAVID H | Overall ExperienceI have used U-haul before an was very satisfied with there service..
christina m | First ImpressionsHe interacts he’ll be interacting with the staff on several locations was excellent I would have to say job well done
DAVID P | First ImpressionsQuick and friendly service, very clean facilities. Have rented a vehicle before at this U-Haul and was very pleased with quality of vehicle and service.
DAVID H | First ImpressionsVery helpful people
BOB M | First ImpressionsKyle was very helpful and made the process of renting a truck and storage unit very easy!
Trish T | First ImpressionsThis U-Haul was above and beyond excellent thank you very much for your service and I will in the future recommend anyone I know that wants to use a storage facility thank you
virginia m | Overall ExperienceWell maintained. Sometimes discarded items were unsightly and unsanitary.
Charles H | Overall ExperienceUnfortunately the one on Golf Links Road E was completely full but they called over when they saw there was only one available at the other storage close by for me. Moved from MN. So greatful for all the great service from the small doors not accepting my card being rectified the next morning to everyone's smile.
Rebecca C | First ImpressionsI would like to thank Rebecca for keeping the facility clean and be very helpful! Thank you Kyle for working with me!!!!
Michele M | Overall ExperienceWe were very pleased with this facility.
Lynn R | Overall Experiencei like wen day help me to get a storage i am so happy that day wear respect and to get a storage and good price
Jesus E | First ImpressionsVery friendly and helpful staff...very clean place and prices are affordable...I would highly recommend my friends and family
Juan F | First ImpressionsThe individual that sold me the unit was extremely kind and helpful. Will recommend
Jason C | First ImpressionsThey were very friendly, helpful, and professional! Yes I would highly recommend them!
Victoria F | Overall ExperienceThe manager, Kyle, goes above and beyond!
Lisa R | Overall ExperienceThe workers at this particular U-Haul facility were very kind and helpful. They went the extra mile to help.
roxanne b | Overall ExperienceIt was a great experiance with Uhaul and the staff during my move. I had to set my stuff for a month in storage. both the move in and out and truck rental went very smooth.
brenda g | Overall ExperienceYour employee, Walker, is what gave your facility an excellent rating. If more employees were like him, places would receive high ratings.
roxanne b | First ImpressionsKyle and staff continue to be professional and courteous. Unless their location does not have the equipment needed, I’d be hard-presssd to rent anywhere else! Keep up the great work and excellent service!
Carl W | Overall ExperienceI've always use U-Haul and always been a pleasure using them and never had any problems at all I appreciate there help all the time and wonderful service
raul c | Overall ExperienceIt was really quick and easy getting a storage unit. It was also the most affordable in town. 👍👍👍
Alfred V | First ImpressionsKyle was very friendly and helpful. The whole process was seamless and much easier than I had anticipated. Really appreciate it!
Lauren W | First ImpressionsThe staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.
Richard S | First ImpressionsIt is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.
Nicholas P | Overall ExperienceThanks for great service
Arturo M | First ImpressionsGood old-fashioned customer service, like it's supposed to be!
Christopher L | First ImpressionsDifficult to get someone on phone, expensive, people very attentive and nice.
jerold l | Overall ExperienceI am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.
stephanie t | First ImpressionsI had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.
Virginia S | Overall ExperienceI was totally satisfied appreciate their services
raul c | First ImpressionsThanks
Alfred W | First ImpressionsKyle Wright was very helpful.
PETER J | First ImpressionsAll staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.
Roald G | Overall ExperienceI am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either
Galen M | First ImpressionsThank you. Smooth transition
natalia p | First ImpressionsGrate customer service. The guy answered all my questions.
MARTHA L | First ImpressionsThe unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For $115/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.
Amy D | Overall ExperienceKyle and his associate are great and super helpful with all things.
THERESA J | First ImpressionsLied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete
Antonio G | Overall ExperienceI would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!
Annette T | Overall ExperiencePleased overall. Would use the Uhaul location again in the future without reservation.
catherine w | Overall ExperienceKyle and Kaitlyn were amazing.
Geoffrey C | First ImpressionsKyle and his team are awesome! Keep up the good work.
GARY W | First ImpressionsGreat service. Clean facility. Friendly.
Nancy C | First ImpressionsManagement has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤
Lucille H | Overall ExperienceThey were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.
Venissa E | First ImpressionsI first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.
Victoria P | Overall ExperienceVery clean! Good customer service!
YORVELITH B | Overall ExperienceThe only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.
Casey S | Overall ExperienceThe entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .
John J | Overall ExperienceGreat customer service. He helped me find the right size storage unit.
Chunny P | First ImpressionsI have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.
Lloyd G | Overall ExperienceVery efficient system. Easy to move in and out of. Very clean and secure.
Lisa L | Overall ExperienceThe storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.
Kimberly A | Overall ExperienceFriendly and efficient.
Timothy M | First ImpressionsThe late fees are to high
TINA G | Overall ExperienceWe had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.
Judi B | Overall ExperienceVery professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.
Raymond M | First ImpressionsTony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.
Marcos M | First ImpressionsVery clean.
gabriel c | Overall ExperienceKyle is a very valuable, kind and professional employee. Nice facility
laurie j | Overall ExperienceThere where people use in drugs and know one cought it.
Darrell C | Overall ExperienceGreat service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.
stephen j | Overall ExperienceVery kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.
laurie j | First ImpressionsThis is the only place I use, I have rented from them since 2016 off and on.
linda h | First ImpressionsVery good job were treated very good and will be using your service again thank for everything
Deborah H | Overall ExperienceAlways convenient, clean, and high standard of customer service.
Lisa L | First ImpressionsMy daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family
teresa l | Overall ExperienceWhen it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.
Robert R | Overall ExperienceKyle and all the staff were very friendly and helpful. Keep up the excellent job!
Carole W | Overall ExperienceTony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help
ISAIAH F | First ImpressionsMy daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.
DEBORAH C | First ImpressionsGreat experience! Will definitely be back in the future for any storage needs.
Kayla S | Overall ExperienceVery nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.
Mary H | First ImpressionsVery helpful staff! Easy access to indoor units
Leslie B | Overall ExperienceEveryone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many
Vincent G | Overall ExperienceLoved this climate control space. Easy access with the key card and carts available too.
Randy W | Overall ExperienceIncrease video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.
george c | First ImpressionsVery helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul’s disaster relief program. Thank you for a free month. Thus facility is excellent.
Randy W | First ImpressionsLove the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.
Annette H | Overall ExperienceI really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.
Jacqueline W | First ImpressionsThe person that took my information didn't get my name right so couldn't help me get into my informatioin.
Katherine B | First ImpressionsA couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area
MARISELA H | Overall ExperienceMy experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale
barbara s | First ImpressionsWent very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help
Tamberlyn H | First ImpressionsKyle was patient and provided excellent service.
Tyler G | First ImpressionsThe folks at the uhaul were very nice. I love this new center.
CONSTANCE P | First ImpressionsExcellent service, convenient location, knowledgeable staff, and overall great experience. Thanks guys!
Teresa W | First ImpressionsHonestly the best service Ive had. Well informed efficient and professional. Gotta love it :)
Maria L | First ImpressionsUhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.
Vincent P | Overall ExperienceBoth employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you
Debra F | First ImpressionsKyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.
Nancy E | Overall ExperienceThe staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.
Kelly B | Online Move InThis is a great storage place with very friendly, helpful people.
jenny w | Overall ExperienceThe experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.
FRANKLYN T | First ImpressionsThank you for a great staff and excellent facilities.
Alex O | Overall ExperienceI have give compliments to the staff for being so friendly and courteous.
Michael S | First ImpressionsFast, friendly and very accommodating
stephen j | First ImpressionsThe UHaul staff was always very friendly and able to assist us when needed.
Wendy H | Overall ExperienceThis is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place
Vincent G | First ImpressionsVery accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much
Barry M | First ImpressionsKyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!
Sherry S | Overall ExperienceEXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!
CHERIE D | First ImpressionsUHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!
Thomas Y | Overall ExperienceTHE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO
Felicia B | Overall ExperienceParticularly great staff. Always helpful and positive.
George E | Overall ExperienceHave no problems with U-haul very helpful answered all my questions.
Greta C | First ImpressionsThe manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.
Jeremy B | Overall ExperienceNo issues whatsoever with the service received from this location.
James T | Overall ExperienceGreat
john Y | First ImpressionsNo issues, fast service
leslie B | Overall ExperienceI moved across the country and utilized this storage. It was great! Thank you, U-Haul!
Richard B | Overall ExperienceI love it
Norma J | Overall ExperienceThey were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Thank you
Lisa M | First ImpressionsThis place was great! Everyone was nice and went beyond helpful. Good people.
Jeffrey D | Overall ExperienceWork people were very helpful. The facility is clean.
Frank B | First ImpressionsThe facility was safe and secure. Great place to store my furniture.
WILLIAM G | Overall ExperienceRequeted a climate control but aasigned a non climate unit.
gary p | Overall ExperienceService was amazing!!
EARBY R | First ImpressionsThe staff was friendly and helpful.
Vipul K | Overall ExperienceStaff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk
Paul S | First ImpressionsGreat customer service!!!
Shaina D | First ImpressionsThere is riff raff that hang around the units sometimes.
Michael K | Overall ExperienceStaff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.
GLENN D | Overall ExperienceU haul was great. I will definitely return for services in the future if needed!!!
Michelle S | Overall ExperienceLove the staff , very helpful
sam H | Overall ExperienceLove the service like family
sam H | First ImpressionsGreat facility ! Wonderful service I recommend it!
mary a | Overall ExperienceVery helpful customer service
Peter S | Overall ExperienceNice facility - still new but kept up over the past year. Thank you.
KATHLEEN P | Overall ExperienceThese Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.
Angel P | First ImpressionsKeep doing what you’re doing!
frank c | Overall ExperienceWalker was great! If he’s not a manager, he should be!
Juliet C | First ImpressionsGreat service and friendly employees
mary a | First ImpressionsAll the reps were friendly and helpful.
John V | Overall ExperienceGreat...friendly people, nice facility!
Nancy E | First ImpressionsEasy and quick
Gina M | First ImpressionsKyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He’s a true asset.
Devyn B | First ImpressionsVery helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.
Deana F | First ImpressionsGreat customer service!
Holly E | First ImpressionsKyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Would recommend to anyone.
Sandra L | First ImpressionsConcerned about people and their dogs living in units.
MELANIE D | Overall ExperienceKyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.
steve t | First ImpressionsWalker was very helpful with all the information I needed. Thank you.
Becky G | First ImpressionsKyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!
Lita R | Overall ExperienceVery professional and clean. The free use of carts is also a bonus.
Keionte W | First ImpressionsEvery staff person I encountered was friendly and helpful.
Wayne B | First ImpressionsMy only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.
Thomas J | Overall ExperienceAll staff is great!
Alex A | Overall Experiencegood
Hong Z | Overall ExperienceGreat location
ELAINE L | Overall ExperienceGreat customer service
Kelley g | First ImpressionsVery friendly and helpful
Steven J | First ImpressionsGreat place
Thomas F | First Impressionsgreat customer service!
karla a | First ImpressionsMove out employee very helpful and polite. Excellent customer service
Maureen S | Overall ExperienceClean, friendly employees
Vicki B | Overall ExperienceGood customer service
Jacklin W | First ImpressionsTony was very nice, professional and he answered all my questions.
paula B | First ImpressionsStaff was very friendly and professional. Would definitely use Uhaul trucks and storage again.
GLENN D | First ImpressionsVery friendly service!
Dwayne S | First ImpressionsGreat staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.
arthur j | Overall ExperienceStaff was awesome
Alvaro S | Overall ExperienceYour staff were always helpful and courteous
Lupe O | Overall Experiencevery helpful
Shanti M | ReservationCompletely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again
Orest M | Overall ExperienceAll the employees where professional, attentive and courteous. The facilities were very clean and newer.
Elzy G | ReservationUhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.
MARKEISIA V | Overall ExperienceThe employees were very helpful, friendly and courteous.
Martin L | ReservationThis facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.
pamala b | Overall ExperienceGood facility overall. Access hours worked well.
Rosa O | Overall ExperienceBig smiles and friendly warm service. Great Job
Steven M | ReservationVery friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!
sabrina a | Overall ExperienceLoved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff
Shanley T | Overall ExperienceL
Thomas S | ReservationStaff very professional and helpful!
nerissa u | Overall ExperienceGreat service!
Thea K | Overall ExperienceVery Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.
Teresa L | Overall ExperienceSuper friendly, excellant rates!! Generally very informative, really good experience.
Ralph S | ReservationWalker was very pleasant and helpful great customer service .
Michelle n | Overall Experienceno comments
Bonita G | Overall ExperienceManager Jayson was super helpful, knowledgeable, and had great customer service.
Alex A | Reservationeasy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good
Michael B | Overall ExperienceThe staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service
Carlos K | Overall ExperienceThe facility was always clean and well maintained. The employees who I have interacted with were always very friendly.
LInda H | Overall ExperienceStaff was always helpful
daniel G | Overall Experience