Customer Reviews for U-Haul Moving & Storage of Amelia Island

Rating:

5.0

Great people.

Rating:

5.0

William was great!

Rating:

5.0

Excellent service. Vehicle ready when scheduled and efficiently handled checkin.

Rating:

4.0

Good customer service again.

Rating:

1.0

The drop of what great. 11/21/22. Gentleman took care of me professionally and in a timely manner. I can not speak for the woman that I picked up the truck from. On Saturday. Was waiting for 45 minutes and had to find help. Not a great pick up experience but thank you to the gentleman who made me not completely hate this location. Very hard worker. 26 footer

Rating:

2.0

Staff is new and inexperienced. Staff was not knowledgeable on proper hookup of trailer-I had to intervene. Staff gave me incorrect trailer that did not allow me to load my tractor. I drove 3 hours to make pick up and could not complete my task. I will avoid using this store until they get things right.

Rating:

4.0

I love this location and always go back to it when needed. But, on Thursday when I went it to pick up truck … I was caught off guard with how the young man with Blonde hair, I believe his name was Jeff acted / talked to me. When I came in and introduced myself to pick up the truck… first thing out of the young man's mouth was… Your late! I was just fixing to cancel Ur' Contract!! Would have called a second time and it would have been canceled!! (I never got a first call) First I said, excuse me? What, Why? He said, You were to be here at 3!! I said, I was told I couldn't pick up before 3 and I have no ideal about being late!! If that wasn't enough, I said, I'm a returning customer. He made me feel like, I didn't know anything about your business, as if I had never been there, etc … not only that, upon giving me the keys, he never said, where the truck was located… as I'm leaving Ur' store another customer was walking up to the counter!! I know that young man started mentioning me!! I had even ask if this location was under New Management, he rolled his eyes!! When, I got outside… I couldn't find the truck!! One of your other workers outside said, he would help me find it.. He did!! The truck was blocked in the middle of other trucks!! That gentleman had to go back inside to get keys so we could get the truck out. He came back out and said, I'll move the first truck and the keys to the one the other worker gave you is right behind the one I'm moving out. Just go ahead, get in that one and drive it out. Then I realize going down the road… Ur' truck seemed like it was ready for the grave yard. I see why the young man gave me that one!! He was mad with me!! Then I get to my house, the truck wasn't clean, had someone else's face masks underneath the seats, including the back of truck hadn't been swept out, it had no dolly, nor blankets to use. Never had I had an experience like this at one of Your Locations. I'm still in shock when thinking about it. Thank You. James and Barbara Doyle 994-502-1620

Rating:

5.0

We so enjoyed working with Andrea and her staff. She made it a great experience if moving can be. So helpful and knew our needs were taken care of.

Rating:

5.0

I think the lady that wated on me was awesome very helpful.

Rating:

5.0

Items where left in back of truck and the inside was dirty.

Rating:

1.0

Give people the truck with a full gas tank!

Rating:

5.0

Life saver. It would have been a nightmare had not my friend recommended U-Haul. Thanks 🙏🙏🙏

Rating:

5.0

last check out

Rating:

5.0

Pick up and delivery was fast and friendly. This is the location plan to use in the future.

Rating:

5.0

Not a thing!

Rating:

1.0

Your storage lot needs to be cleaned up and paved.

Rating:

1.0

For some reason they did not have our booking and tried to persuade us that we were supposed to pick up in Kingsland Georgia. Then they gave us a van that had obviously been used to transport gasoline - they said the Night Crew has not done their job. Eventually we got the type of van we wanted and it was clean

Rating:

5.0

Quick and EASY!

Rating:

5.0

I was disappointed my storage unit was closed. I couldn't empty it. I still got charge for a full day even though I drove the truck 8 miles.

Rating:

5.0

The folks at 8th street U-Haul always make everything smooth and easy. This is my third trailer rental and every time has been quick and professional.

Rating:

3.0

Really slow line to obtain the rental even though I filled out the paperwork online.

Rating:

5.0

The manager there is AMAZING we were sent to the wrong location and she made sure we didn't have to drive anywhere else. We truly appreciated her THANK YOU!!

Rating:

5.0

Andrea was kind and very helpful. The office and unit were clean and easy to navigate.

Rating:

3.0

I used the truck for 4 hours, returning it exactly on time. I used it for less than 100 miles, and put $10 worth of gas in it, which brought the needle back to 5/8, where it was when I started. I was charged $19.99 for gas. This is unfair and unreasonable. I rent from U-Haul a LOT, like 10 times a year. This is NOT the right way to treat a repeat customer. :(

Rating:

4.0

The unloading helpers created a problem. They switched the arrival time twice and then arrived a half hour late,

Rating:

5.0

Great Manager!

Rating:

5.0

Good team

Rating:

5.0

Thanks

Rating:

5.0

The elevator was down a couple of times but was repaired timely. Extremely helpful for my move.

Rating:

5.0

Another great location, well-managed, helpful, and kind. There were problems with the elevator for the 2nd floor customers but those were addressed in a timely manner.

Rating:

1.0

I'm not sure why I got this survey. I have not rented anything from U-Haul In the last several months. Im not sure but you would have to have my ID to rent something and that is in my possession.

Rating:

5.0

Easy and professional! Will use again if needed!

Rating:

5.0

Can not be improved. Bill was friendly, helpful, efficient and professional. Would recommend to all.

Rating:

1.0

Cleaned and maintained facility but after paying for storage and insurance wouldn’t let us keep our stuff in there and I never got back my money

Rating:

5.0

Agent on duty both at pick up and drop off (same woman) was outstanding. Friendly, efficient and helpful! Will be using this location for everything from now on!!!!

Rating:

5.0

Easy drop off. Nice, friendly staff.

Rating:

3.0

The average rating is due to the fact that most of the storage parking is on the grass that grows very long and when it’s mowed it is sprayed onto our travel trailer camper and stuck like glue. It was very difficult to remove it each time they mowed.

Rating:

5.0

Outstanding counter person

Rating:

3.0

I have gone the extra miles to Use Uhaul in Fernandina. Yesterday was the 1st time. Staff had the Less customer caring. I was set off to LOOK for the Truck I had rented. I'm not sure if I can call it a needle in a haystack or the great Easter hunt for the golden egg. I did and that I was satisfied with the service

Rating:

5.0

Great manager and staff.

Rating:

5.0

The door on that trailer is REALLY bad! It's hard to lock and the door sticks when it's all the way up. You have to snatch the strap several times really hard to get it to come down. My wife couldn't operate the door at all. Otherwise the staff is hardworking and very professional! She's an asset to the facility! Jay Fogle

Rating:

4.0

I had a spot under an oak and above the drain. I cleaned the drain several times as there were leaves and acorns accumulating and it would flood. The entrance off TJ Courson is full of pot holes. I broke a weld on my outboard mount on one of these. Need to patch some pot holes or resurface in spots in the lot.

Rating:

1.0

Overpriced, didn't include lock as advertised, access hours are confusing. Did not make the fact that my house flooded any easier to deal with as hoped.

Rating:

5.0

The young man at the Fernandina Beach Florida location on October 4, 2022 was excellent. He was the best! I gave him five stars. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️!!!

Rating:

5.0

Logging in to the app to self check in was a bit tricky and we weren't able to do it. We had to wait until the store opened (where we received excellent customer service!), but it would have been nice to be able to check in on our own.

Rating:

5.0

Rented many times here. Always top notch

Rating:

2.0

I rented the van expecting it to fit a queen size bed as it stated and it does not so it serves no purpose it was a waste of money I should've rented the larger U-Haul but after I already paid to rent the van and it serve no purpose I couldn't afford to rent the larger U-Haul.

Rating:

5.0

The CD rep was terrific

Rating:

5.0

I originally reserved a truck at a share 24/7 location but it was never set up for my to pick up. After calling customer service, who was very helpful and able to switch pick up locations, everything worked out. I am not sire where the breakdown for the share 24/7 happened but would like to see

Rating:

4.0

The equipment return process could be improved. There was only one employee working and she was overloaded as the returns piled up.

Rating:

3.0

Rates for both insurance and mileage were NOT AS LISTED in my reservation, nor your online process of reserving and checking out. Do NOT appreciate that at all. Vehicle was surfaces clean, but smelled very badly and needed new brakes (very squeaky & squeally). I'd probably recommend IF prices weren't altered and deceiving. It is a convenient location.

Rating:

5.0

The staff was extremely knowledgeable and very helpful during this stressful time. Being tired I made some mistakes, but the people at this 8th street corp Uhaul were great at helping and adjusting to my needs. Shout out to the two ladies at the front dest. Thank you Mr. Larry Troiano

Rating:

4.0

Not reserve at one location and send me 45 minutes out of my way to another location to pick it up

Rating:

5.0

All went well. Employees were prompt, efficient and courteous.

Rating:

5.0

So far all is good

Rating:

5.0

Absolutely amazing. Best customer service I have had in my life. Will definitely be coming back

Rating:

5.0

Everything went very well

Rating:

4.0

Communication was lacking however corrections made and order fulfilled. Pertatiant directions on the end delivery were not relaid. The local U-Haul support made the delivery and unload possible.

Rating:

1.0

I was given a non-existence address for the return of the equipment that was 64 miles away from my destination!!! After driving there and back U-haul changed the return address. I should be compensated for my fuel since I have rented several times in the last few months.

Rating:

5.0

Your poor employees were soaked and freezing in the AC after a thunderstorm. Provide them a locker or gear/equipment so the job is not so miserable. They had a great attitude and their customer service was spot on.

Rating:

5.0

Customer service was outstanding from all employees. Friendly and courteous.

Rating:

5.0

Michael was wonderful to work with. Moving is stressful and he was understanding and kind to interface with. He's a valuable team member. Please send him my regards. thank you Kurt

Rating:

5.0

Nothing

Rating:

5.0

Bed of truck was not cleaned out by last person, had to clean before using.

Rating:

5.0

Everyone was helpful and friendly and in a good spirit

Rating:

2.0

Location to get to the units is very inconvenient. Also this storage facility did not have a unit big enough for all my stuff so I had to rent 3 different units.

Rating:

5.0

Friendly, helpful and professional staff at the Fernandina Beach facility

Rating:

4.0

Well run facility and people were knowledgeable. I would like to work with people like Larry and Beverly.

Rating:

3.0

Rat traps in the unit, quite disgusting to see

Rating:

5.0

Easy check in

Rating:

5.0

Donny and Franko were really helpful. They know their business and provided excellent customer service.

Rating:

5.0

Your staff needs more training on their computer s

Rating:

5.0

Great Facility

Rating:

5.0

Staff was excellent as well as a super clean storage facility, met all expectations and needs !

Rating:

4.0

Donnie the GM was a great help!

Rating:

5.0

Staff was very friendly and helpful. Very clean and secure storage unit. We were very pleased with the experience at this storage facility.

Rating:

5.0

very nice employees

Rating:

5.0

We'll run co

Rating:

5.0

Your staff was friendly, helpful, and professional. The general manager "Donny" was a fantastic representative of UHaul.

Rating:

5.0

Very friendly and efficient staff.

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

The lady who helped me was a gem. She needs a raise

Rating:

4.0

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.

Rating:

5.0

Thank you

Rating:

3.0

I just don’t think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Rating:

5.0

Oliver made you feel welcomed as a customer.

Rating:

5.0

All good.

Rating:

5.0

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Rating:

4.0

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone’s property, and something happens to their property under your care, you don’t treat them how I was treated. I wouldn’t even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Rating:

3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

Rating:

1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Rating:

5.0

helpful staff, very clean facility, and accessible

Rating:

5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Rating:

5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

Rating:

5.0

Everyone was helpful and friendly, not just one or two people.

Rating:

5.0

Best storage provider we have ever used!

Rating:

5.0

It's a great facility.

Rating:

5.0

Always professional and helpful.

Rating:

5.0

Are there people living in rented storage rooms?

Rating:

5.0

It was a very professional experience. I would recommend this Uhaul team to others.

Rating: