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Alfred B.Customer Reviews for U-Haul Moving & Storage of Amelia Island
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Logging in to the app to self check in was a bit tricky and we weren't able to do it. We had to wait until the store opened (where we received excellent customer service!), but it would have been nice to be able to check in on our own.
Marvin J.Rented many times here. Always top notch
Douglas P.I rented the van expecting it to fit a queen size bed as it stated and it does not so it serves no purpose it was a waste of money I should've rented the larger U-Haul but after I already paid to rent the van and it serve no purpose I couldn't afford to rent the larger U-Haul.
Casey K.The CD rep was terrific
EDWARD R. | First ImpressionsI originally reserved a truck at a share 24/7 location but it was never set up for my to pick up. After calling customer service, who was very helpful and able to switch pick up locations, everything worked out. I am not sire where the breakdown for the share 24/7 happened but would like to see
Daniel S.The equipment return process could be improved. There was only one employee working and she was overloaded as the returns piled up.
Steven E.Rates for both insurance and mileage were NOT AS LISTED in my reservation, nor your online process of reserving and checking out. Do NOT appreciate that at all. Vehicle was surfaces clean, but smelled very badly and needed new brakes (very squeaky & squeally). I'd probably recommend IF prices weren't altered and deceiving. It is a convenient location.
Alicia D.The staff was extremely knowledgeable and very helpful during this stressful time. Being tired I made some mistakes, but the people at this 8th street corp Uhaul were great at helping and adjusting to my needs. Shout out to the two ladies at the front dest. Thank you Mr. Larry Troiano
Laurence T.Not reserve at one location and send me 45 minutes out of my way to another location to pick it up
Jonathan B.All went well. Employees were prompt, efficient and courteous.
Doug J.So far all is good
Stephen Henry D. | First ImpressionsAbsolutely amazing. Best customer service I have had in my life. Will definitely be coming back
Sara B.Everything went very well
lous R.Communication was lacking however corrections made and order fulfilled. Pertatiant directions on the end delivery were not relaid. The local U-Haul support made the delivery and unload possible.
David B.I was given a non-existence address for the return of the equipment that was 64 miles away from my destination!!! After driving there and back U-haul changed the return address. I should be compensated for my fuel since I have rented several times in the last few months.
Jorge R.Your poor employees were soaked and freezing in the AC after a thunderstorm. Provide them a locker or gear/equipment so the job is not so miserable. They had a great attitude and their customer service was spot on.
Jennifer R.Customer service was outstanding from all employees. Friendly and courteous.
ROBYN M.Michael was wonderful to work with. Moving is stressful and he was understanding and kind to interface with. He's a valuable team member. Please send him my regards. thank you Kurt
Kurt P.Nothing
William S.Bed of truck was not cleaned out by last person, had to clean before using.
David W.It was easy and efficient online to reserve and when we got to the location, the employee was helpful and got us hooked up immediately..
John W.Everyone was helpful and friendly and in a good spirit
Cathy B. | First ImpressionsGreat 👍 customers service
Erik S.Location to get to the units is very inconvenient. Also this storage facility did not have a unit big enough for all my stuff so I had to rent 3 different units.
phillip D. | Overall ExperienceSeems as if the manager at the location needs to learn how to talk to people. He does not have any kind of customer service skills.
phillip D.The team on site was excellent I could not been more happy
Gary B.Friendly, helpful and professional staff at the Fernandina Beach facility
Michael F. | First ImpressionsDrop off of our trailer was easy and very quick but the person who helped us was just matter of fact and neutral. But the process was easy and efficient.
Robert E.It was pouring rain when I dropped it off. They have a big tent in front of the building so we only got a little wet. Drop off went smoothly also.
Ronald V.Well run facility and people were knowledgeable. I would like to work with people like Larry and Beverly.
Laurence T. | First ImpressionsBetter communication when setting making more than one rental. They kept getting the rental locations confused.
Kenneth W.Nicole at this location was friendly and courteous. She understood the needs very well and worked with it to make the transaction very pleasant. My previous experience at this location also was superb.
Shirish D.They were very kind and courteous
Helen G.Reserving was easy. Nicole was awesome during pick-up. David was also at return. I like renting from this U-Haul as the vehicles are always clean and the staff if friendly, helpful & knowledgeable.
George B.Rat traps in the unit, quite disgusting to see
Bennett D. | Online Move InSuch friendly staff and so helpful. Made me feel welcome and made it a stress free experience.
Brooke S.Vehicle operated smoothly and ccomfortably. Would use again definetly!
Richard K.Easy check in
ROBERT B. | First ImpressionsCustomer service was excellent and helpful.
HERNS B.Donny and Franko were really helpful. They know their business and provided excellent customer service.
Jeb B. | Overall ExperienceThe mobile sign in system needs work. Very slow and cumbersome to use, not good support documents/customer service rep visibility. Glad the on site guys were helpful.
Nathan M.Your staff needs more training on their computer s
ARTHUR B. | Overall ExperienceGreat Facility
Felicia W. | Overall ExperienceKeep up the good work!
Robert J.Do not change the pickup location 90 minutes before the pickup. If the vehicle I have reserved is not available notify me the day before.
Michael W.Nothing
Donnie C.Staff was excellent as well as a super clean storage facility, met all expectations and needs !
Frank S. | First ImpressionsDonnie the GM was a great help!
MICHAEL S. | First ImpressionsVery professional and at same time friendly
Jack P.Have us the wrong truck. Truck received was close to empty and they expected us to fill it up. Don't just look at the key they give you take the the contract and check everything on it. Fuel, mileage vin number. Better yet find another rental company.
Elzie B.Staff was very friendly and helpful. Very clean and secure storage unit. We were very pleased with the experience at this storage facility.
LYNN H. | Overall ExperienceGreat service
Marvin H.Everything went perfect so keep doing what you are doing! William was Awesome too!
LISA A.I can't think of any improvements that needed to be mad.. Efficient and friendly service.
CARL M.When I arrived for pick up there was only one employee. 9am on a Saturday. There ended up being a line of over 10 customers. The gentlemen working did an outstanding job.
Lynda W.very nice employees
Frank G. | First ImpressionsWe'll run co
FRANK A. | First ImpressionsSimple, no hassle drop off. Friendly and professional staff.
Michael B.They're always friendly, fast & efficient customer service!
Tammy W.The new manager is awesome. Knowledgeable and very helpful. Will definitely recommend this location.
Jim B.The staff at this UHaul location were friendly and very helpful!!
Jane B.Your staff was friendly, helpful, and professional. The general manager "Donny" was a fantastic representative of UHaul.
KIMBERLY B. | First ImpressionsVery friendly and efficient staff.
Carolyn C. | Overall ExperienceVery helpful and friendly staff.
LYNN H. | First ImpressionsThe lady who helped me was a gem. She needs a raise
Matthew B. | First ImpressionsWe had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.
DIANE F. | Overall ExperienceThank you
MARTIN C. | Overall ExperienceI just don’t think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month
Elizabeth J. | Overall ExperienceOliver made you feel welcomed as a customer.
Victor B. | Overall ExperienceAll good.
James T. | Overall ExperienceStaff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.
Steven W. | Overall ExperienceThe staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone’s property, and something happens to their property under your care, you don’t treat them how I was treated. I wouldn’t even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.
Ryan H. | Overall ExperienceGavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged
CHARLES M. | Overall ExperienceThe fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.
Neely C. | Overall Experiencehelpful staff, very clean facility, and accessible
WILLIAM S. | Overall ExperiencePerfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.
Robert b W. | Overall ExperienceFantastic! The one-way person as well as the staff at both sites were friendly and very helpful.
ARNOLD B. | Overall ExperienceEveryone was helpful and friendly, not just one or two people.
Donna J. | Overall ExperienceBest storage provider we have ever used!
Eleanor E. | Overall ExperienceIt's a great facility.
Tom A. | Overall ExperienceAlways professional and helpful.
Debra L. | Overall ExperienceAre there people living in rented storage rooms?
Robert P. | Overall ExperienceIt was a very professional experience. I would recommend this Uhaul team to others.
James H. | Overall ExperienceProfessional staff. Facility was clean accommodating
James H. | First ImpressionsMvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!
jeffrey p. | Overall ExperienceJust as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive
Cynthia L. | Overall ExperienceGreat place to rent a storage unit and truck
Elizabeth M. | Overall ExperienceReally helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did
anthony d. | Overall ExperienceOverall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.
KIMBERLY B. | Overall ExperienceThis site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.
Simone H. | Overall ExperienceVery satisfied with the storage unit I only stopped using it because I moved to a different city.
pam m. | Overall ExperienceThanks
Denise and Brandon M. | First ImpressionsThis is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.
STEPHEN H. | Overall Experience