Customer Reviews for U-Haul Moving & Storage of Amelia Island
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Amelia Island
Paul A. on
Great, friendly staff!
DOUGLAS M. on
Mgr. does a great job, terrific
Christine W. on
Nothing to add, everything was wonderful.
Dean C. on
Better checkout on phone. Orders don't show up on the app and you have to star over•
Ronald D. on
The over the cab compartment of the truck leaked. Some of my property was damaged because it got wet.
Charles F. on
I would definitely store my RV here again!
Scott J. on
I had aprox 29 miles and that is not in dispute. I'm not sure what the extra 15.53 dollars was for. Please explain... Scott Jones 843-300-7907 Fernandina Beach, FL
Cezar G. on
Very convenient
Richard B. on
No improvements, great job!
Thomas H. on
The equipment was clean except for the windshield and the ashtray.
William O. on
Not much, great guy and he was very good at what he does, phone check in’s are painless, in and out, on your way!!
BILL K. on
The 20' truck that was the one rented had 2 rear tire blowouts. This put us over 2 hours behind our trip. The two service men that responded to replace the tires were excellent. The second 26' truck which was following the 20' truck had a dead battery and the service men took care of that also. They were great! Trucks were not.
Robert C. on
3 hr wait, real tv station in lounge,electrical plug for ipad
John D. on
Used this location numerous timed. Outstanding manager and staff
guy R. on
Employee had no people skills. He was inattentive and acted like he didn't want to be there.
Lori H. on
I reserved a tow dolly to be picked up locally and when I arrived it was not available at the requested location. I had to drive 20+ miles out of my way to pick up the equipment. This is the second time this has happened in the last 6 months.
Lisa O. on
The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M
Stacey S. on
we got a larger truck because they couldn't find the key to the 10 foot truck which was great. but my paperwork does not reflect the changes. my phone was dead, so I did not do the check out online before I left. There is no way we did 88 miles but that is what we were charged for. also the gas tank was just a bit below half a tank and I believe the other info was maybe for the 10 foot truck? Totally did not expect to pay that much. almost $100 more than what we had thought it would be. We drove from the uhaul pick up to our address glen laurel ct yulee. to the storage unit behind the yulee publix back to our house. to center street for the sale. to American beach and back to the sale to deliver furniture. to my mothers house at bonnie oaks drive then back to the uhaul drop off. google maps calculates that at 49 miles. I just feel slightly ripped off because my phone was not charged to take a pic of the mileage before I left
John H. on
Very good experience. All employees helpful , courteous and efficient. Trucks very comfortable & easy to drive .
wanda T. on
I wasn't told to return the truck with the same amount of gas as when I got it. I should have read the contract.
Robert C. on
Everything was great. An excellent experience overall. Thanks!
dan L. on
Great experience. Kudos to Ms. Jennifer. Great job. No BS, no pressure upsell, just get it done. Thanks.
Perry L. on
Nothing really.
LOUIS R. on
My experience with uhaul.com was excellent I would not change anything right now.
David M. on
Excellent Location
HERB C. on
My only problem, was I asked 1.5 weeks in advance for a single motor cycle trailer to rent for 1 week. When I arrived to pick it up I was given a high side 5x9 trailer that had a small v in front for motor cycle tire but with high sides I couldn't easily strap down a big touring bike. When I asked where the trailer I had ordered was it was not there it had been rented out. Because of this my bike fell to the side 2 different times,luckily very little damage to my bike. Fyi motor cycle trailers do not have high side so they can be succeed from out side of trailer.
James T. on
Get cruise control on your trucks CLEAN the windows and mirrors before you rent a truck out I couldnt see out of it at night because of the dirty wondows
Sherry G. on
Super nice guy! He hooked the U-Haul trailer up for us, great personality, and very professional!
Jimmy P. on
Safe and clean. Staff always ready to help.
Paul A. on
Excellent, helpful service!
EUGENE H. on
Would recommend this storage unit to anyone regarding their storage needs.
Zamantha G. on
Excellent service and support. Made the trip with no issues.
Jason P. on
Great people and great place!
andy f. on
all good, would recommend..
JOHN H. on
As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.
Brittany C. on
The staff was very helpful and accommodating.
Anita C. on
The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware
Rebecca B. on
Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B
Lane C. on
Great people, equipment and location
Michael R. on
Great experience
JAY F. on
When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.
leonard m. on
People are great
margaret s. on
Great facility.
salvatore b. on
none
James H. on
My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.
Kayla I. on
The unit was fantastic. As we're the staff.
Euricka Y. on
Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.
jenny n. on
We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.
Walter A. on
Very convenient. Staff always helpful and friendly when needed.
JUDITH M. on
Great staff and facilities
dennis h. on
Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious
Liz T. on
Super easy to access and helpful staff
Leigh Coulter B. on
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!
Robert G. on
A+
DANA S. on
good service
geri g. on
Great experience
CHARLES L. on
professional service and good value !
guy r. on
Everything about this rental was just as a rental should be.
Diane B. on
none
patricia c. on
All good
Kate D. on
Love these people and place
Susan W. on
It was fine. Manager was late
Susan W. on
It went well
melissa k. on
This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.
garry o. on
Excellent staff.
Eddie R. on
Staff very helpful and easy to work with. Thumbs up!
billy p. on
The people were nice and very helpful. Love that people could bring used boxes for others to use.
Susanne B. on
Wonderful customer service!
Douglas G. on
Quick to respond, very accommodating
Jane H. on
We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.
seth s. on
Great storage for my boat, would definitely recommend
cindy f. on
Overall a positive experience.
patricia m. on
Jennifer is an excellent employee.
don s. on
Clean, accessible and easy.
robert s. on
No comments.
james W. on
Great service...
EDWARD D. on
GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.
NINA S. on
HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH
THOMAS C. on
Management and staff are very friendly and professional
roger r. on
Lady managing is excellent!
Mark S. on
Check in was pretty easy. the facility is super clean!
mark p. on
Such nice people & very, very helpful.
Wendy E. on
Friendly and helpful
TOM C. on
UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.
TRACY D. on
Outstanding!
DONALD R. on
The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!
TERESA P. on
awesome experience!
RICH S. on
Jennifer is an excellent manager and runs a tight ship.
Timothy M. on
It was a great experience working with the staff at Fernandina Beach.
david m. on
Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.
Scott H. on
Staff was great!! On schedule and very professional
glenn b. on
Excellent customer service
MARY ANNA G. on
Facility was clean and well run. Love that you had enough carts to use.
JUSTIN E. on
Great!
ron b. on
Staff was nice and helpful
John j. on
Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.