Customer Reviews for U-Haul Moving & Storage of Amelia Island

Chexk out fast....just wanted to get out of the Ash tray

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

Great customer service

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

Employee was not wearing a mask

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

Very friendly Excellent customer service.

Friendly and helpful staff and quick

AWESOME

Make sure a one way truck has enough allotted miles from point a to point b. I went the shortest route possible and still went over because I was allowed 83 miles for a 95 mile trip. I didn't realize it was shorted when I picked up the truck.

Everything was great!

The process is very convenient in reserving a vehicle by phone or online. We reserved a truck by phone with same day pick up. Returned it under the carport. Excellent service.

Well run. Busy but everyone was masked and maintained distance. Quick check in. Knowledgeable and competant tech who connected the trailer.

Nothing keep up the great work!🎅

Was having problems with the app and drop off. Would not let me submit a pic.

Great facility.

I shipped my daughter's belongings from FL to WA. I was told the U- box would take at least 17 days and they colud not pick it up prior to a date that was set for us . The box sat in storage for 12 days in WA. No one notified me or them it was there and could be available prior to the date they set for them to pick up. Communication is key!!

Oliver Janney is exceptional to work with.

Customer service was fine but the truck was a piece of shit. Absolutely filthy. The dash was covered in dust and floor was sticky like someone spilt a soda and didn't clean it up. I felt like I need to bathe in bleach after the trip. The steering was wobbly and sometimes the front right would do this dip thing and then steering it would be exaggerated to compensate for left and right motions. This was an intermittent issue. The left wiper blade had metal against the window. The engine sounded like crap and I'm surprised it didn't break down. I averaged about 6-8 mpg on the highway. I expected some modern features like power locks and windows but they were non existent. Not even a USB port or Bluetooth adaptive radio. It's 2020, not having these basic features is unacceptable. I've rented a bunch of trailers with out issue but this truck was a pile of garbage. Unfortunately they said it was the only one they had so I took it. Shame on me!

I made a reservation for a truck a week in advance and when I got there yesterday they had no record of the reservation. I was luck they had a truck there for me to use because I had five people take vacation to help me move.

The personnel was very friendly and helpful

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Nothing

Great experience

Beware employees refuse to wear a mask even when asked by a senior citizen. Very disturbing a company like this has such a arrogant attitude with the hand that feeds them

Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳

Professional and friendly staff.

All of the folks that I dealt with in Portland and Fernandina were great. Thanks!

Excellent Customer Service Thanks!

everyone was extremely nice and professional

Professional,quick and easy !

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Excellent managed location. Lots of inventory and a clean establishment. Thank you!

Arrive early and don't be on a tight schedule for picking up. It's a busy place.

We had a very pleasant experience at this U-Haul location. This mainly had to do with the staff. Each and every employee couldn't have been nicer and more accommodating. We had direct contact with Jennifer, the manager, and we feel she went above and beyond to ensure our needs were met. We would highly recommend this location to anyone on Amelia Island!

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

They have always been ready, helpful, and very courteous.

Excellent experience and friendly staff. At times this location is desperately in need of more help, but otherwise well run.

Oliver is great...helpful and nice.

The 26' U-Haul had no A/C, and when I inspected the engine and looked at the A/C compressor, there was silver tape around the hose for the A/C. The hose was ruptured and it looked like someone tried to fix it with some silver tape. The rental place knew this was a problem and did not get it repaired properly. UNSATISFACTORY!!! Pictures were taken by myself by and again at the drop off place by the manager there. She annotated the problem, took pictures, apologized and said she would include the pics with her report.

The staff at this location continue to go above and beyond to accommodate my needs . Been doing business there for years abd couldn't ask for better people or service . BRAVO !!

I accidently filled the truck up and I expected a fuel credit as a courtesy since I rent uhauls almost every day.

First class place - very helpful.

Fernandina location was better than I ever expected! However the "live help" on line was not. Thank you Fernandina staff for excellent service!!!

Very good Customer Service

Great location. Competent and professional staff. Great job.

Impressive location

My only complaint would be the mileage rate. It's high. Otherwise the van ran well and was reasonably clean. An oil maintenance light was lit on the dash. I would rent a U-haul van again and hopefully not have to drive so many miles.

Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

Great return experience. Fast and efficient. Thank you!

As always Uhaul delivers for me. Best of everything especially the staff. I would not even think of going anywhere else for my needs. JM

Nothing to improve. The young lady who helped me was outstanding and even helped hook up the Uhaul to my vehicle.

Great team! Jennifer and William, plus all of the others are really great. Thanks.

Vivian was awesome to work with. Friendly and personable and she knew her products.

Efficient and friendly

Moving is not fun!!! They made it very pleasant.

Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.

Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.

One of the best storage facilities I’ve used.

Great customer service

Jennifer and her staff are the best of the best. I could not have had a better experience

Great customer service!

I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.

Jennifer was always helpful!!!

All good!

My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliff

Staff was excellent... helpful, understanding, great service...

12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!

Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved one

No light in storage unit.

The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.

Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

They need more employees. Customers are backed up.

I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

All Good

Wonderful service

Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Good Experience.

Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

Good leadership at this location. Very helpful and knowledgeable.

kk

Great, friendly staff!

Mgr. does a great job, terrific

I would definitely store my RV here again!

The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Safe and clean. Staff always ready to help.

Excellent, helpful service!

Would recommend this storage unit to anyone regarding their storage needs.

Excellent service and support. Made the trip with no issues.

Great people and great place!

all good, would recommend..

As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

The staff was very helpful and accommodating.

The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware

Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Great people, equipment and location

Great experience

When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

People are great

Great facility.

none

My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

The unit was fantastic. As we're the staff.

Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

Very convenient. Staff always helpful and friendly when needed.

Great staff and facilities

Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

Super easy to access and helpful staff

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

A+

good service

Great experience

professional service and good value !

Everything about this rental was just as a rental should be.

none

All good

Love these people and place

It was fine. Manager was late

It went well

This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

Excellent staff.

Staff very helpful and easy to work with. Thumbs up!

The people were nice and very helpful. Love that people could bring used boxes for others to use.

Wonderful customer service!

Quick to respond, very accommodating

We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

Great storage for my boat, would definitely recommend

Overall a positive experience.

Jennifer is an excellent employee.

Clean, accessible and easy.

No comments.

Great service...

GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

Management and staff are very friendly and professional

Lady managing is excellent!

Check in was pretty easy. the facility is super clean!

Such nice people & very, very helpful.

Friendly and helpful

UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

Outstanding!

The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

awesome experience!

Jennifer is an excellent manager and runs a tight ship.

It was a great experience working with the staff at Fernandina Beach.

Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

Staff was great!! On schedule and very professional

Excellent customer service

Facility was clean and well run. Love that you had enough carts to use.

Great!

Staff was nice and helpful

Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.