Customer Reviews for U-Haul Moving & Storage of Amelia Island
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Amelia Island
David P. on
Great staff at this location. Very helpful in hookup and answering questions.
Elizabeth D. on
For the second time, I was unable to return the trailer to the location that was confirmed when I made the reservation online. I don’t where the problem lies, but it is extremely inconvenient to find out that I have to return it to another location outside the town I selected. I believe there is a $50 guarantee associated with the reservation and wonder if I’m eligible to receive a refund.
walter L. on
Does not arrive until 2/06/2020. Owner/manager at Fernandina Beach location is outstanding.
Curtis R. on
Fast friendly service
David S. on
Overcharged for fuel and wouldn't help. Fixed problem with Uhaul customer support
Shawn T. on
The store was nice and the office guy was great, but the yard helper was clueless. The trailer I rented did not work for what I needed. Took home and tried to load it but didn’t work. I took it back and even though I only had it for less than two hours I didn’t get any refund. I paid for 13hrs of rental but only had it less than 2hrs . Could have offers to give me another trailer that would fit my needs but didn’t. So I paid $67 for less than 2 hrs and a total of 4 miles.
PATRICK S. on
Brian tried to slam me into a two day rental even though I only had truck 22 hrs Claims I said truck would be returned after 22 hrs After pointing this out to him he lied when I said look at the time I came in and paid deposit it was 352 pm and it’s only 245 Brian’ said there is nothing he could do and I asked for manager he said he was manager and after 10 minutes of discussion he said I have to talk with head manager I called my. Refit card company in front of him and started to stop payment . I asked him really do we have to do this to no help I told him Look at the time on my contact and my deposit 354 pm it not even 3 pm now He lied and said I never paid a deposit and that someone said I would return my truck by 2 pm I asked don’t I have 24 hrs for the truck rental regardless of what time I though I would return truck No reply I asked him is its I haul corporate policy to try to slam an extra day even though we have a 24 hr rental Your computer even emailed me that my truck is due after 22 hrs not24 I think Morgan and Morgan would love to see how many people you have slabbed into an extra day because of a suggested return time!! Please call me at +16099374095 Pat Sullivan
Craig M. on
It was so nice we followed up with a small trailer rental for some local small things.
Edwin J. on
The pickup truck was new and mostly clean, but the inside of the windshield was dirty. Not a bug deal. However, I rented the vehicle at dusk, and drove it about two hours in the dark.
Rosa F. on
Mr Brian was very helpful. I would recommend anyone that need Uhaul services to him.
Joseph R. on
Friendly, efficient staff
Mark H. on
Great facility and the assistant manager who helped me was top notch, helpful and courteous
court S. on
Inside was dirty
Stacey Q. on
I ordered the wrong trailer but the guy at the location I ordered from got on the phone with U-Haul and was able to find the right trailer. When I spoke to a lady at U-Haul on the phone to change the drop off location she was very nice and was able to change it without any problems.
Kenneth P. on
The gents there were great and the van was clean. Excellent overall.
david J. on
Great process to return equipment
Jana R. on
Employees are professional and everything is always smooth at my local U-haul.
alan R. on
Everything went very smoothly for me. Easy pick up and drop off, the price was right and the clerk was very helpful and informative. Alan Rossmeissl
John N. on
Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.
Richard P. on
Incredible experience! Staff was friendly, fast, informative, polite, and exceptionally knowledgeable. Smooth drop off. This location is 5 star and should be recognized as a top performer in your company!
kenneth w. on
As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.
LORETO M. on
Superb customer service - the best truck rental I have experience.
walker D. on
I realized when I arrived at my destination that personnel at the location where I rented the trailer had given me bad advice about how to connect the trailer to my vehicle. I will be sending details about this incident in separate communication to U-Haul Customer Service.
Stanley K. on
The Mgr, Jennifer, is awesome. She is a little short handed at the moment but manages to cover everything well. Great job!
hellen D. on
Short staff as well.
lowdean P. on
I have no complaints at this time.
Carolyn W. on
very friendly service...very pleased with our rental experience
Terry G. on
Still one person on busy Saturday morning. Trucks were backed up in return lane, waited on my time, finally went in and no one was being served, just left them parked there.
Charles P. on
They put the wrong return date on the contract.
jess S. on
All went well. Gosh, if it were free that would be great!
sarah D. on
The manager went above and beyond my expectations to make everything work out just right. Thank you!
Bridget E. on
It was a great experience over all.....the only thing I didnt agree on was not getting reimburst for bringing the truck and trailer back a day early...
david f. on
Good leadership at this location. Very helpful and knowledgeable.
Karen D. on
This location is the only location near here to use. The one on 200 at the Mobil station is a joke.
James D. on
I always recommend Jenifer’s place:). Self checkout fir retail would be huge as would a discount for frequent purchasers.
James H. on
A little out of the way for return from Yulee. All closer lots were not accepting returns. Location was great otherwise.
james L. on
kk
Terry G. on
Understaffed, need more than one person on Saturday.
John R. on
The staff was knowledgeable and professional. Check-in, check-out was simple and quick.
Robert S. on
Loved the location and friendly staff.
Paul A. on
Great, friendly staff!
DOUGLAS M. on
Mgr. does a great job, terrific
Christine W. on
Nothing to add, everything was wonderful.
Dean C. on
Better checkout on phone. Orders don't show up on the app and you have to star over•
Ronald D. on
The over the cab compartment of the truck leaked. Some of my property was damaged because it got wet.
Charles F. on
I would definitely store my RV here again!
Scott J. on
I had aprox 29 miles and that is not in dispute. I'm not sure what the extra 15.53 dollars was for. Please explain... Scott Jones 843-300-7907 Fernandina Beach, FL
Cezar G. on
Very convenient
Thomas H. on
The equipment was clean except for the windshield and the ashtray.
William O. on
Not much, great guy and he was very good at what he does, phone check in’s are painless, in and out, on your way!!
BILL K. on
The 20' truck that was the one rented had 2 rear tire blowouts. This put us over 2 hours behind our trip. The two service men that responded to replace the tires were excellent. The second 26' truck which was following the 20' truck had a dead battery and the service men took care of that also. They were great! Trucks were not.
John D. on
Used this location numerous timed. Outstanding manager and staff
guy R. on
Employee had no people skills. He was inattentive and acted like he didn't want to be there.
Lisa O. on
The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M
Jimmy P. on
Safe and clean. Staff always ready to help.
Paul A. on
Excellent, helpful service!
EUGENE H. on
Would recommend this storage unit to anyone regarding their storage needs.
Zamantha G. on
Excellent service and support. Made the trip with no issues.
Jason P. on
Great people and great place!
andy f. on
all good, would recommend..
JOHN H. on
As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.
Brittany C. on
The staff was very helpful and accommodating.
Anita C. on
The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware
Rebecca B. on
Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B
Lane C. on
Great people, equipment and location
Michael R. on
Great experience
JAY F. on
When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.
leonard m. on
People are great
margaret s. on
Great facility.
salvatore b. on
none
James H. on
My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.
Kayla I. on
The unit was fantastic. As we're the staff.
Euricka Y. on
Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.
jenny n. on
We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.
Walter A. on
Very convenient. Staff always helpful and friendly when needed.
JUDITH M. on
Great staff and facilities
dennis h. on
Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious
Liz T. on
Super easy to access and helpful staff
Leigh Coulter B. on
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!
Robert G. on
A+
DANA S. on
good service
geri g. on
Great experience
CHARLES L. on
professional service and good value !
guy r. on
Everything about this rental was just as a rental should be.
Diane B. on
none
patricia c. on
All good
Kate D. on
Love these people and place
Susan W. on
It was fine. Manager was late
Susan W. on
It went well
melissa k. on
This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.
garry o. on
Excellent staff.
Eddie R. on
Staff very helpful and easy to work with. Thumbs up!
billy p. on
The people were nice and very helpful. Love that people could bring used boxes for others to use.
Susanne B. on
Wonderful customer service!
Douglas G. on
Quick to respond, very accommodating
Jane H. on
We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.
seth s. on
Great storage for my boat, would definitely recommend
cindy f. on
Overall a positive experience.
patricia m. on
Jennifer is an excellent employee.
don s. on
Clean, accessible and easy.
robert s. on
No comments.
james W. on
Great service...
EDWARD D. on
GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.
NINA S. on
HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH
THOMAS C. on
Management and staff are very friendly and professional
roger r. on
Lady managing is excellent!
Mark S. on
Check in was pretty easy. the facility is super clean!
mark p. on
Such nice people & very, very helpful.
Wendy E. on
Friendly and helpful
TOM C. on
UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.
TRACY D. on
Outstanding!
DONALD R. on
The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!
TERESA P. on
awesome experience!
RICH S. on
Jennifer is an excellent manager and runs a tight ship.
Timothy M. on
It was a great experience working with the staff at Fernandina Beach.
david m. on
Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.
Scott H. on
Staff was great!! On schedule and very professional
glenn b. on
Excellent customer service
MARY ANNA G. on
Facility was clean and well run. Love that you had enough carts to use.
JUSTIN E. on
Great!
ron b. on
Staff was nice and helpful
John j. on
Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.