Customer Reviews for U-Haul Moving & Storage of Amelia Island

Rating:

5.0

Staff were friendly and helpful.

Rating:

4.0

When I returned the trailer at 6:40 PM, the building doors were locked and no lights were visible. Posted hours are 7AM to 7PM; if you're going to lock up at 6:30 you should change the posted hours. That said, it's a well-stocked location with helpful staff and I will continue to go there.

Rating:

5.0

Great service and people 👍

Rating:

5.0

Everything was fine.

Rating:

5.0

tires out of balance .

Rating:

5.0

Love it ! Thanks so much

Rating:

5.0

Always helpful. Never a problem with the equipment.

Rating:

5.0

See above

Rating:

5.0

Nothing at all, very easy check out and back in. Staff was very courteous and efficient!

Rating:

5.0

Not a thing. The open trailer had high sturdy rails, a ramp and tie down locations all around the outside for me to secure my tarp with rope plus strong D-rings fore and aft both inside and out for secure ratchet straps.

Rating:

5.0

I rented a trailer Uhaul wanted a # not mine in case of a corporate emergency. HUH! I have no other # so I made one up and spit out a random name. Stupid Policy.

Rating:

3.0

Waited 20 minutes just to begin the return process.

Rating:

5.0

Continue to maintain the current quality of service. I appreciate the support of your current staff at this location. They were professional and cordial.

Rating:

5.0

Easy and very friendly drop-off experience.

Rating:

4.0

Staff and store was great. Problem was with “fab” for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn’t have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.

Rating:

5.0

The entire staff at this location go above and beyond to help the customer I have NEVER had ANY issues at this location, an I believe this is ALL is due to their training from your Manager at this store I just want you to Know you need this Managing team an there model thru out your company THANK YOU FERNANDINA BEACH STORE Kevin

Rating:

3.0

The person here who gave me the keys should have told me to check the gas gauge before I left.What a simple fool virgin I am in the van rental biz...Cost me 30 bucks. Shitty way to do business.Something corrupt going on here just haven't connected the dots.

Rating:

5.0

Very knowledgable and informative staff

Rating:

5.0

Very good management

Rating:

5.0

The brakes 're going out,

Rating:

5.0

Jacob was friendly and very helpful, made everything easy.

Rating:

5.0

No idea, all was good.

Rating:

5.0

Great service, in and out with what I needed, appreciate that employees valued my time and made the pickup/dropped quick and efficient. Equipment was in good shape and did the job. Service was great.

Rating:

4.0

None of the employees were wearing masks, despite a city mandate. When I asked about it, they just blew it off.

Rating:

5.0

Great service . Very nice people !

Rating:

5.0

n/a, Customer service was great.

Rating:

5.0

Easy to find and easy process to drop off on the app. There was an employee that helped parked the truck and trailer! Very helpful!

Rating:

5.0

Excellent customer service by Oliver Bill & Beverly

Rating:

5.0

The staff is great ...

Rating:

5.0

I cannot think of one thing that could make my experience with this Uhaul location better and I have used this rental on 8th street many times in the last 5 years! They are tops in my book. Look forward to next time!

Rating:

5.0

So quick! Everyone that works there is top notch! Made our move easier!!

Rating:

5.0

Probably the best U-Haul location I've ever rented from.

Rating:

2.0

The wait time was excessive to check out truck. I left at 3:30, yet the contract still showed 1:30. The attendant also checked it had a half tank gas. I did not realize until I had driven a few miles that needle was on less than one fourth at that time. Also, I still have not seen a final invoice for the charge. An additional charge in a small amount t went thru my credit card. I would like to review so can determine if want to rent in future.

Rating:

5.0

Superior!!!

Rating:

3.0

Chexk out fast....just wanted to get out of the Ash tray

Rating:

5.0

Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!

Rating:

5.0

Great customer service

Rating:

5.0

Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyone

Rating:

3.0

Employee was not wearing a mask

Rating:

4.0

Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.

Rating:

5.0

Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.

Rating:

5.0

Very friendly Excellent customer service.

Rating:

5.0

Friendly and helpful staff and quick

Rating:

5.0

AWESOME

Rating:

4.0

Make sure a one way truck has enough allotted miles from point a to point b. I went the shortest route possible and still went over because I was allowed 83 miles for a 95 mile trip. I didn't realize it was shorted when I picked up the truck.

Rating:

5.0

Everything was great!

Rating:

5.0

The process is very convenient in reserving a vehicle by phone or online. We reserved a truck by phone with same day pick up. Returned it under the carport. Excellent service.

Rating:

4.0

Well run. Busy but everyone was masked and maintained distance. Quick check in. Knowledgeable and competant tech who connected the trailer.

Rating:

5.0

Nothing keep up the great work!🎅

Rating:

5.0

Was having problems with the app and drop off. Would not let me submit a pic.

Rating:

5.0

Great facility.

Rating:

4.0

I shipped my daughter's belongings from FL to WA. I was told the U- box would take at least 17 days and they colud not pick it up prior to a date that was set for us . The box sat in storage for 12 days in WA. No one notified me or them it was there and could be available prior to the date they set for them to pick up. Communication is key!!

Rating:

5.0

The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!

Rating:

5.0

Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳

Rating:

5.0

All of the folks that I dealt with in Portland and Fernandina were great. Thanks!

Rating:

5.0

everyone was extremely nice and professional

Rating:

5.0

This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.

Rating:

5.0

The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!

Rating:

4.0

Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!

Rating:

5.0

Vivian was awesome to work with. Friendly and personable and she knew her products.

Rating:

5.0

Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!

Rating:

5.0

Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.

Rating:

1.0

I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.

Rating:

5.0

I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.

Rating:

5.0

Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.

Rating:

5.0

One of the best storage facilities I’ve used.

Rating:

5.0

Great customer service

Rating:

5.0

Jennifer and her staff are the best of the best. I could not have had a better experience

Rating:

5.0

Great customer service!

Rating:

5.0

I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.

Rating:

5.0

Jennifer was always helpful!!!

Rating:

5.0

All good!

Rating:

4.0

My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliff

Rating:

5.0

Staff was excellent... helpful, understanding, great service...

Rating:

5.0

12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!

Rating:

2.0

Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved one

Rating:

5.0

No light in storage unit.

Rating:

3.0

The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.

Rating:

5.0

Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.

Rating:

4.0

They need more employees. Customers are backed up.

Rating:

3.0

I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficult

Rating:

5.0

All Good

Rating:

5.0

Wonderful service

Rating:

5.0

Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!

Rating:

5.0

Good Experience.

Rating:

5.0

Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.

Rating:

5.0

I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.

Rating:

5.0

Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.

Rating:

5.0

Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.

Rating:

5.0

As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.

Rating:

5.0

Good leadership at this location. Very helpful and knowledgeable.

Rating:

4.0

kk

Rating:

5.0

Great, friendly staff!

Rating:

5.0

Mgr. does a great job, terrific

Rating:

5.0

I would definitely store my RV here again!

Rating:

2.0

The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. M

Rating:

4.0

Safe and clean. Staff always ready to help.

Rating:

5.0

Excellent, helpful service!

Rating:

5.0

Would recommend this storage unit to anyone regarding their storage needs.

Rating:

5.0

Excellent service and support. Made the trip with no issues.

Rating:

5.0

Great people and great place!

Rating:

5.0

all good, would recommend..

Rating:

5.0

As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.

Rating:

5.0

The staff was very helpful and accommodating.

Rating:

2.0

The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elseware

Rating:

5.0

Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark B

Rating:

5.0

Great people, equipment and location

Rating:

5.0

Great experience

Rating:

3.0

When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.

Rating:

5.0

People are great

Rating:

5.0

Great facility.

Rating:

5.0

none

Rating:

5.0

My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.

Rating:

5.0

The unit was fantastic. As we're the staff.

Rating:

3.0

Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.

Rating:

3.0

We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.

Rating:

5.0

Very convenient. Staff always helpful and friendly when needed.

Rating:

5.0

Great staff and facilities

Rating:

3.0

Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is serious

Rating:

5.0

Super easy to access and helpful staff

Rating:

5.0

Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!

Rating:

5.0

A+

Rating:

4.0

good service

Rating:

5.0

Great experience

Rating:

5.0

professional service and good value !

Rating:

5.0

Everything about this rental was just as a rental should be.

Rating:

4.0

none

Rating:

5.0

All good

Rating:

5.0

Love these people and place

Rating:

4.0

It was fine. Manager was late

Rating:

4.0

It went well

Rating:

5.0

This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.

Rating:

5.0

Excellent staff.

Rating:

5.0

Staff very helpful and easy to work with. Thumbs up!

Rating:

5.0

The people were nice and very helpful. Love that people could bring used boxes for others to use.

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Quick to respond, very accommodating

Rating:

4.0

We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.

Rating:

5.0

Great storage for my boat, would definitely recommend

Rating:

5.0

Overall a positive experience.

Rating:

5.0

Jennifer is an excellent employee.

Rating:

5.0

Clean, accessible and easy.

Rating:

4.0

No comments.

Rating:

5.0

Great service...

Rating:

5.0

GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.

Rating:

5.0

HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATH

Rating:

5.0

Management and staff are very friendly and professional

Rating:

5.0

Lady managing is excellent!

Rating:

5.0

Check in was pretty easy. the facility is super clean!

Rating:

5.0

Such nice people & very, very helpful.

Rating:

5.0

Friendly and helpful

Rating:

5.0

UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.

Rating:

5.0

Outstanding!

Rating:

5.0

The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!

Rating:

5.0

awesome experience!

Rating:

5.0

Jennifer is an excellent manager and runs a tight ship.

Rating:

5.0

It was a great experience working with the staff at Fernandina Beach.

Rating:

5.0

Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.

Rating:

5.0

Staff was great!! On schedule and very professional

Rating:

5.0

Excellent customer service

Rating:

5.0

Facility was clean and well run. Love that you had enough carts to use.

Rating:

5.0

Great!

Rating:

5.0

Staff was nice and helpful