Customer Reviews for U-Haul Moving & Storage of Amelia Island

3,362 reviews

1830 S 8th St   Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

(904) 491-6966

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 491-6966

1830 S 8th St
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The CD rep was terrific

EDWARD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maurice B. 
Rating:
5.0

I originally reserved a truck at a share 24/7 location but it was never set up for my to pick up. After calling customer service, who was very helpful and able to switch pick up locations, everything worked out. I am not sire where the breakdown for the share 24/7 happened but would like to see

Daniel S. 
Rating:
4.0

The equipment return process could be improved. There was only one employee working and she was overloaded as the returns piled up.

Steven E. 
Rating:
3.0

Rates for both insurance and mileage were NOT AS LISTED in my reservation, nor your online process of reserving and checking out. Do NOT appreciate that at all. Vehicle was surfaces clean, but smelled very badly and needed new brakes (very squeaky & squeally). I'd probably recommend IF prices weren't altered and deceiving. It is a convenient location.

Alicia D. 
Rating:
5.0

The staff was extremely knowledgeable and very helpful during this stressful time. Being tired I made some mistakes, but the people at this 8th street corp Uhaul were great at helping and adjusting to my needs. Shout out to the two ladies at the front dest. Thank you Mr. Larry Troiano

Laurence T. 
Rating:
5.0

Customer did not leave a comment.

THERESA C. 
Rating:
4.0

Not reserve at one location and send me 45 minutes out of my way to another location to pick it up

Jonathan B. 
Rating:
5.0

All went well. Employees were prompt, efficient and courteous.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Evan B. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

So far all is good

Stephen Henry D.  |  First Impressions 
Rating:
5.0

Absolutely amazing. Best customer service I have had in my life. Will definitely be coming back

Sara B. 
Rating:
5.0

Customer did not leave a comment.

JOEY B. 
Rating:
5.0

Everything went very well

lous R. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
4.0

Communication was lacking however corrections made and order fulfilled. Pertatiant directions on the end delivery were not relaid. The local U-Haul support made the delivery and unload possible.

David B. 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirk F. 
Rating:
1.0

I was given a non-existence address for the return of the equipment that was 64 miles away from my destination!!! After driving there and back U-haul changed the return address. I should be compensated for my fuel since I have rented several times in the last few months.

Jorge R. 
Rating:
5.0

Your poor employees were soaked and freezing in the AC after a thunderstorm. Provide them a locker or gear/equipment so the job is not so miserable. They had a great attitude and their customer service was spot on.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

HERNS B. 
Rating:
5.0

Customer service was outstanding from all employees. Friendly and courteous.

ROBYN M. 
Rating:
5.0

Michael was wonderful to work with. Moving is stressful and he was understanding and kind to interface with. He's a valuable team member. Please send him my regards. thank you Kurt

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

MARIAH L. 
Rating:
5.0

Nothing

William S. 
Rating:
5.0

Bed of truck was not cleaned out by last person, had to clean before using.

David W. 
Rating:
5.0

It was easy and efficient online to reserve and when we got to the location, the employee was helpful and got us hooked up immediately..

John W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

GREG R. 
Rating:
5.0

Everyone was helpful and friendly and in a good spirit

Cathy B.  |  First Impressions 
Rating:
5.0

Great 👍 customers service

Erik S. 
Rating:
5.0

Customer did not leave a comment.

deborah b.  |  Overall Experience 
Rating:
2.0

Location to get to the units is very inconvenient. Also this storage facility did not have a unit big enough for all my stuff so I had to rent 3 different units.

phillip D.  |  Overall Experience 
Rating:
2.0

Seems as if the manager at the location needs to learn how to talk to people. He does not have any kind of customer service skills.

phillip D. 
Rating:
5.0

The team on site was excellent I could not been more happy

Gary B. 
Rating:
5.0

Friendly, helpful and professional staff at the Fernandina Beach facility

Michael F.  |  First Impressions 
Rating:
3.0

Drop off of our trailer was easy and very quick but the person who helped us was just matter of fact and neutral. But the process was easy and efficient.

Robert E. 
Rating:
5.0

It was pouring rain when I dropped it off. They have a big tent in front of the building so we only got a little wet. Drop off went smoothly also.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Annette S. 
Rating:
4.0

Well run facility and people were knowledgeable. I would like to work with people like Larry and Beverly.

Laurence T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi N. 
Rating:
5.0

Customer did not leave a comment.

ROBYN M. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Franklin G. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

JOAQUIM D. 
Rating:
4.0

Better communication when setting making more than one rental. They kept getting the rental locations confused.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

LINDA H. 
Rating:
4.0

Customer did not leave a comment.

SARAH W. 
Rating:
5.0

Nicole at this location was friendly and courteous. She understood the needs very well and worked with it to make the transaction very pleasant. My previous experience at this location also was superb.

Shirish D. 
Rating:
5.0

They were very kind and courteous

Helen G. 
Rating:
5.0

Reserving was easy. Nicole was awesome during pick-up. David was also at return. I like renting from this U-Haul as the vehicles are always clean and the staff if friendly, helpful & knowledgeable.

George B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip D.  |  First Impressions 
Rating:
3.0

Rat traps in the unit, quite disgusting to see

Bennett D.  |  Online Move In 
Rating:
5.0

Such friendly staff and so helpful. Made me feel welcome and made it a stress free experience.

Brooke S. 
Rating:
5.0

Vehicle operated smoothly and ccomfortably. Would use again definetly!

Richard K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Easy check in

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer service was excellent and helpful.

HERNS B. 
Rating:
5.0

Customer did not leave a comment.

Karra C. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Donny and Franko were really helpful. They know their business and provided excellent customer service.

Jeb B.  |  Overall Experience 
Rating:
5.0

The mobile sign in system needs work. Very slow and cumbersome to use, not good support documents/customer service rep visibility. Glad the on site guys were helpful.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Your staff needs more training on their computer s

ARTHUR B.  |  Overall Experience 
Rating:
5.0

Great Facility

Felicia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Rene G.  |  Overall Experience 
Rating:
4.0

Do not change the pickup location 90 minutes before the pickup. If the vehicle I have reserved is not available notify me the day before.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Nothing

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Calvin J F. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

GREG G. 
Rating:
5.0

Customer did not leave a comment.

Carole C. 
Rating:
5.0

Customer did not leave a comment.

Bradley V. 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  First Impressions 
Rating:
5.0

Staff was excellent as well as a super clean storage facility, met all expectations and needs !

Frank S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
4.0

Donnie the GM was a great help!

MICHAEL S.  |  First Impressions 
Rating:
5.0

Very professional and at same time friendly

Jack P. 
Rating:
2.0

Have us the wrong truck. Truck received was close to empty and they expected us to fill it up. Don't just look at the key they give you take the the contract and check everything on it. Fuel, mileage vin number. Better yet find another rental company.

Elzie B. 
Rating:
5.0

Staff was very friendly and helpful. Very clean and secure storage unit. We were very pleased with the experience at this storage facility.

LYNN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellinor L. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Kevin Z. 
Rating:
5.0

Great service

Marvin H. 
Rating:
5.0

Everything went perfect so keep doing what you are doing! William was Awesome too!

LISA A. 
Rating:
5.0

I can't think of any improvements that needed to be mad.. Efficient and friendly service.

CARL M. 
Rating:
4.0

When I arrived for pick up there was only one employee. 9am on a Saturday. There ended up being a line of over 10 customers. The gentlemen working did an outstanding job.

Lynda W. 
Rating:
5.0

very nice employees

Frank G.  |  First Impressions 
Rating:
5.0

We'll run co

FRANK A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Simple, no hassle drop off. Friendly and professional staff.

Michael B. 
Rating:
5.0

They're always friendly, fast & efficient customer service!

Tammy W. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

BrianF J. 
Rating:
3.0

Customer did not leave a comment.

Kristy W. 
Rating:
5.0

Customer did not leave a comment.

Jan R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

kris c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Customer did not leave a comment.

Michael Kent F. 
Rating:
5.0

The new manager is awesome. Knowledgeable and very helpful. Will definitely recommend this location.

Jim B. 
Rating:
5.0

The staff at this UHaul location were friendly and very helpful!!

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K.  |  First Impressions 
Rating:
5.0

Maintain trailers better. The one before was great. This one was lacking.

GREG G. 
Rating:
5.0

I drove the extra mile to deal with The Fernandina Beach Fl Uhaul. They are above the Rest.

JUDY V. 
Rating:
2.0

I had water damage after the rain and my mattress got soaked. The truck was shaking so bad I thought the wheel was coming off. And I had insurance on it and the repwest people will not answer the phone. This has been the worst. We in two weeks when I need to get another truck because the people who packed the truck basically threw everything in and now I have all scratched furniture broken pieces. I have moved four time and this never happened before.

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Your staff was friendly, helpful, and professional. The general manager "Donny" was a fantastic representative of UHaul.

KIMBERLY B.  |  First Impressions 
Rating:
5.0

We had great customer experience.

Sheila K. 
Rating:
5.0

Very friendly and efficient staff.

Carolyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

LYNN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn T.  |  Overall Experience 
Rating:
5.0

The lady who helped me was a gem. She needs a raise

Matthew B.  |  First Impressions 
Rating:
4.0

We had reserved a 10x15 climate controlled unit to find out when we got there it was 5x15. Don was very helpful in getting us transferred to an available 10x10x but we lost our $39.95 insurance and had to pay it again for the new unit.

DIANE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitch W.  |  Overall Experience 
Rating:
5.0

Thank you

MARTIN C.  |  Overall Experience 
Rating:
3.0

I just don’t think it was right to not prorate my fee when I checked out two days after the payment was made. That gives u haul the right to collect double on my unit that month

Elizabeth J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Oliver made you feel welcomed as a customer.

Victor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John A.  |  First Impressions 
Rating:
5.0

All good.

James T.  |  Overall Experience 
Rating:
5.0

Staff was easy to deal with. Cost for storing my RV in the lot was reasonable. Store and lot are clean and neat. Security seems to be adequate while providing 24 hour accessibility to my RV. I would recommend U-Haul Fernandina Beach for anyone needing their services. I have no affiliation with U-Haul, except as a paying customer.

Steven W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W.  |  Overall Experience 
Rating:
4.0

The staff there are great, only complaint being that the bathrooms are not kept up/clean. However, a woman who was there dealing with the fire and subsequent damage was a wretched human being. I was away on a trip when the incident happened and when I called concerned over my belongings, she was rude, inattentive, unconcerned and a flat out horrible person. She informed me that my unit and contents had been damaged, ruining my trip and making me come home early to deal with it, only to find out that my unit was not damaged and my belongings were fine and my sleepless nights, days of worry, and cutting my trip short was not necessary had this woman properly handled the situation. I spent years running marinas, and when you are storing someone’s property, and something happens to their property under your care, you don’t treat them how I was treated. I wouldn’t even say this woman needs additional training as I believe it would be worthless. She should be terminated from your employment. To make sure I am being clear - this woman does not work at the location. She was there to deal with the incident. How could your company send someone like that to deal with something that personal to your customers? Shame on her and your company for employing such a person.

Ryan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WALTER H.  |  First Impressions 
Rating:
3.0

Gavin was excellent, Mr Miller was less than impressive, the fire was unexpected, they told us there was no damage to our unit but when we unloaded there was water on our contents, nothing valuable was damaged

CHARLES M.  |  Overall Experience 
Rating:
1.0

The fire was unfortunate but everything leading up to it was also intolerable. Direct debit was never set up correctly, after we provided several payment options and phone calls and visits to the office. Then sent letters to our family members demanding payment though we had given them our debit card numbers more than three times!! Resulting in “late fees” that were removed as if they were doing us a favor due to their incompetence to properly complete forms and charge correctly. Then once the fire occurred, no compensation was offered though they allowed someone to have flammable materials in their unit directly across from our valuables. Zero accountability for any mistakes made on site. Moved our things out as soon as we possibly could. Will be vocal about our disappointment with our colleagues and in online reviews.

Neely C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S.  |  Overall Experience 
Rating:
5.0

helpful staff, very clean facility, and accessible

WILLIAM S.  |  Overall Experience 
Rating:
5.0

Perfect, convenient location with very helpful & courteous staff. The facility and storage unit are very well lit and ventilated. It was an excellent experience and our home & personal items were always safe. Oliver Janney was excellent to work with.

Robert b W.  |  Overall Experience 
Rating:
5.0

Fantastic! The one-way person as well as the staff at both sites were friendly and very helpful.

ARNOLD B.  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly, not just one or two people.

Donna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Best storage provider we have ever used!

Eleanor E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C.  |  Overall Experience 
Rating:
5.0

It's a great facility.

Tom A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie G.  |  Overall Experience 
Rating:
5.0

Always professional and helpful.

Debra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  First Impressions 
Rating:
5.0

Are there people living in rented storage rooms?

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

It was a very professional experience. I would recommend this Uhaul team to others.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

walter k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William N.  |  First Impressions 
Rating:
4.0

Professional staff. Facility was clean accommodating

James H.  |  First Impressions 
Rating:
5.0

Mvr. Oliver Janney was especially helpful with getting correct moving boxes and other supplies. Asst. Tommy also very helpful during moving out process Great team!

jeffrey p.  |  Overall Experience 
Rating:
5.0

Just as a suggestion, when you rent out a unit make sure the customer is aware they will not have 24 hour access unless they pay more. That was the only negative, everything else was very positive

Cynthia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen n.  |  Overall Experience 
Rating:
5.0

Great place to rent a storage unit and truck

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and did

anthony d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES R.  |  Overall Experience 
Rating:
5.0

Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.

KIMBERLY B.  |  Overall Experience 
Rating:
4.0

This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.

Simone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine F.  |  First Impressions 
Rating:
4.0

Very satisfied with the storage unit I only stopped using it because I moved to a different city.

pam m.  |  Overall Experience 
Rating:
5.0

Thanks

Denise and Brandon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stein A H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharla M.  |  Overall Experience 
Rating:
5.0

This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.

STEPHEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A.  |  First Impressions 
Rating: