Customer did not leave a comment.MARK J.
Customer Reviews for U-Haul Moving & Storage of Amelia Island
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.marty E.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Jeffrey E.
Customer did not leave a comment.James G.
Staff were friendly and helpful.Frederick K. | First Impressions
When I returned the trailer at 6:40 PM, the building doors were locked and no lights were visible. Posted hours are 7AM to 7PM; if you're going to lock up at 6:30 you should change the posted hours. That said, it's a well-stocked location with helpful staff and I will continue to go there.RICHARD L.
Customer did not leave a comment.GEORGE M.
Great service and people ðŸ‘BRIAN F.
Customer did not leave a comment.FRANK T.
Customer did not leave a comment.AMBER C. | Overall Experience
Customer did not leave a comment.Dennis H.
Customer did not leave a comment.james s. | Overall Experience
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.David P.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Sean D.
Customer did not leave a comment.JOHN H.
Everything was fine.LINDA S.
Customer did not leave a comment.KATHLEEN D.
tires out of balance .JOHN N.
Love it ! Thanks so muchMARY B.
Always helpful. Never a problem with the equipment.JAMES R.
See aboveGreg V.
Customer did not leave a comment.Phillip M. | Overall Experience
Nothing at all, very easy check out and back in. Staff was very courteous and efficient!TODD J.
Not a thing. The open trailer had high sturdy rails, a ramp and tie down locations all around the outside for me to secure my tarp with rope plus strong D-rings fore and aft both inside and out for secure ratchet straps.CLAUDE M.
Customer did not leave a comment.JOHN M.
I rented a trailer Uhaul wanted a # not mine in case of a corporate emergency. HUH! I have no other # so I made one up and spit out a random name. Stupid Policy.JOHN W.
Waited 20 minutes just to begin the return process.JOHN S.
Customer did not leave a comment.Howard I.
Continue to maintain the current quality of service. I appreciate the support of your current staff at this location. They were professional and cordial.JAMES S.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Sheri H.
Customer did not leave a comment.VICTOR G.
Easy and very friendly drop-off experience.David T.
Staff and store was great. Problem was with “fab” for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn’t have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.Angela B. | First Impressions
Customer did not leave a comment.Ray R.
The entire staff at this location go above and beyond to help the customer I have NEVER had ANY issues at this location, an I believe this is ALL is due to their training from your Manager at this store I just want you to Know you need this Managing team an there model thru out your company THANK YOU FERNANDINA BEACH STORE KevinKEVIN H.
Customer did not leave a comment.SABRINA H.
Customer did not leave a comment.Richard M.
The person here who gave me the keys should have told me to check the gas gauge before I left.What a simple fool virgin I am in the van rental biz...Cost me 30 bucks. Shitty way to do business.Something corrupt going on here just haven't connected the dots.JOSEPH H.
Very knowledgable and informative staffDWIGHT M. | First Impressions
Very good managementLEIGH A. | Overall Experience
The brakes 're going out,JAMES B.
Jacob was friendly and very helpful, made everything easy.Matthew S. | First Impressions
No idea, all was good.NORMAN H.
Customer did not leave a comment.Jane S.
Customer did not leave a comment.PABLO H.
Customer did not leave a comment.SHERYL H.
Great service, in and out with what I needed, appreciate that employees valued my time and made the pickup/dropped quick and efficient. Equipment was in good shape and did the job. Service was great.Jason F.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Thomas G.
None of the employees were wearing masks, despite a city mandate. When I asked about it, they just blew it off.MARK T.
Customer did not leave a comment.LEE J.
Customer did not leave a comment.WILLIAM H.
Great service . Very nice people !RODNEY H.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.TERRA H.
n/a, Customer service was great.MONIQUE M.
Customer did not leave a comment.Terra H. | First Impressions
Easy to find and easy process to drop off on the app. There was an employee that helped parked the truck and trailer! Very helpful!Brooklynn B.
Customer did not leave a comment.JOSEPH G.
Excellent customer service by Oliver Bill & BeverlyBARBARA K.
Customer did not leave a comment.PATRICK C.
Customer did not leave a comment.JOEL C.
The staff is great ...charles r. | Overall Experience
Customer did not leave a comment.Connie C. | Overall Experience
Customer did not leave a comment.donald G.
Customer did not leave a comment.LARRY B.
I cannot think of one thing that could make my experience with this Uhaul location better and I have used this rental on 8th street many times in the last 5 years! They are tops in my book. Look forward to next time!MARY H.
Customer did not leave a comment.William S.
So quick! Everyone that works there is top notch! Made our move easier!!CINDY L.
Probably the best U-Haul location I've ever rented from.CHRISTOPHER L.
The wait time was excessive to check out truck. I left at 3:30, yet the contract still showed 1:30. The attendant also checked it had a half tank gas. I did not realize until I had driven a few miles that needle was on less than one fourth at that time. Also, I still have not seen a final invoice for the charge. An additional charge in a small amount t went thru my credit card. I would like to review so can determine if want to rent in future.CONNIE C.
Customer did not leave a comment.Janelle S.
Customer did not leave a comment.Vernice A.
Customer did not leave a comment.donald B.
Customer did not leave a comment.KATHLEEN M.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.Linda C.
Chexk out fast....just wanted to get out of the Ash trayThomas B.
Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!polly L. | Overall Experience
Great customer serviceTonisha W.
Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyonejennifer c. | Overall Experience
Customer did not leave a comment.Penny B.
Customer did not leave a comment.CATHY H.
Employee was not wearing a maskJames L.
Customer did not leave a comment.MICHAEL W.
Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.Linda G. | Overall Experience
Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.seaside a. | First Impressions
Customer did not leave a comment.Mark R.
Very friendly Excellent customer service.DONNA C.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Burt A.
Friendly and helpful staff and quickDebra W. | First Impressions
Customer did not leave a comment.DEVAN W.
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.Jane O. | Overall Experience
Make sure a one way truck has enough allotted miles from point a to point b. I went the shortest route possible and still went over because I was allowed 83 miles for a 95 mile trip. I didn't realize it was shorted when I picked up the truck.Samantha H.
Customer did not leave a comment.robert H.
Everything was great!pete L.
The process is very convenient in reserving a vehicle by phone or online. We reserved a truck by phone with same day pick up. Returned it under the carport. Excellent service.MARILYN H.
Well run. Busy but everyone was masked and maintained distance. Quick check in. Knowledgeable and competant tech who connected the trailer.EDMUND J.
Nothing keep up the great work!ðŸŽ…JAMES K.
Was having problems with the app and drop off. Would not let me submit a pic.DANIEL L.
Customer did not leave a comment.john H.
Customer did not leave a comment.JACOB L.
Customer did not leave a comment.JOHN B.
Great facility.Tom A.
I shipped my daughter's belongings from FL to WA. I was told the U- box would take at least 17 days and they colud not pick it up prior to a date that was set for us . The box sat in storage for 12 days in WA. No one notified me or them it was there and could be available prior to the date they set for them to pick up. Communication is key!!Sharon R.
Customer did not leave a comment.Adam F. | Overall Experience
The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!Rosa F. | Overall Experience
Customer did not leave a comment.FRANCISCO D. | Overall Experience
Customer did not leave a comment.Shirley P. | Overall Experience
Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳Loretta H. | First Impressions
All of the folks that I dealt with in Portland and Fernandina were great. Thanks!BRENT M. | First Impressions
everyone was extremely nice and professionalroger S. | Overall Experience
Customer did not leave a comment.Andrea S. | Overall Experience
This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.Barbara L. | Overall Experience
The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!CAROL F. | Overall Experience
Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!Spencer B. | First Impressions
Vivian was awesome to work with. Friendly and personable and she knew her products.roger S. | First Impressions
Customer did not leave a comment.larry r. | Overall Experience
Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!bert b. | Overall Experience
Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.Debra L. | First Impressions
I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.Tiffany W. | First Impressions
Customer did not leave a comment.tracey b. | Overall Experience
Customer did not leave a comment.walter k. | First Impressions
I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.PAM M. | Overall Experience
Customer did not leave a comment.Cara W. | Overall Experience
Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.jennifer c. | First Impressions
Customer did not leave a comment.connie j. | Overall Experience
One of the best storage facilities I’ve used.DAVID D. | Overall Experience
Great customer servicesusan a. | Overall Experience
Customer did not leave a comment.jenny n. | Overall Experience
Jennifer and her staff are the best of the best. I could not have had a better experiencedennis a. | Overall Experience
Customer did not leave a comment.Susanne B. | Overall Experience
Great customer service!Patricia H. | Overall Experience
Customer did not leave a comment.john p. | Overall Experience
Customer did not leave a comment.susan a. | First Impressions
I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.BETTY P. | Overall Experience
Jennifer was always helpful!!!ARLENE F. | Overall Experience
Customer did not leave a comment.KIMBERLY B. | Overall Experience
All good!Barbra H. | Overall Experience
My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliffkathryn t. | Overall Experience
Staff was excellent... helpful, understanding, great service...Ronald B. | Overall Experience
Customer did not leave a comment.Dale M. | First Impressions
12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!WILLIAM M. | Overall Experience
Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved oneGeorge B. | First Impressions
Customer did not leave a comment.David N. | First Impressions
No light in storage unit.patricia c. | Overall Experience
Customer did not leave a comment.Keith P. | Overall Experience
Customer did not leave a comment.GREG M. | Overall Experience
The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.Adrieanna R. | First Impressions
Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.Vicki S. | Overall Experience
Customer did not leave a comment.Victoria W. | First Impressions
Customer did not leave a comment.bill b. | First Impressions
They need more employees. Customers are backed up.Claudette D. | Overall Experience
I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficultHolly M. | Overall Experience
All Goodjames t. | Overall Experience
Customer did not leave a comment.Roseanne D. | Overall Experience
Wonderful serviceEdward S. | First Impressions
Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!Lawrence W. | Overall Experience
Good Experience.Roger L. | Overall Experience
Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.Stanley K. | Overall Experience
I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.DAVID L. | Overall Experience
Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.Scott M. | First Impressions
Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.John N. | Overall Experience
As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.kenneth w. | Overall Experience
Good leadership at this location. Very helpful and knowledgeable.david f. | Overall Experience
kkjames L. | Overall Experience
Great, friendly staff!Paul A. | Overall Experience
Mgr. does a great job, terrificDOUGLAS M. | Overall Experience
I would definitely store my RV here again!Charles F. | Overall Experience
The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. MLisa O. | First Impressions
Safe and clean. Staff always ready to help.Jimmy P. | Overall Experience
Excellent, helpful service!Paul A. | First Impressions
Would recommend this storage unit to anyone regarding their storage needs.EUGENE H. | Overall Experience
Excellent service and support. Made the trip with no issues.Zamantha G. | First Impressions
Great people and great place!Jason P. | Overall Experience
all good, would recommend..andy f. | Overall Experience
As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.JOHN H. | Overall Experience
The staff was very helpful and accommodating.Brittany C. | First Impressions
The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elsewareAnita C. | Overall Experience
Jennifer and the team are excellent! The facility is clean and well maintained. We have had items stored a couple of years and never once had rodent or pest problems. Do not pass them up! Mark BRebecca B. | Overall Experience
Great people, equipment and locationLane C. | Overall Experience
Great experienceMichael R. | Overall Experience
When grass was cut, clippings thrown on RV. Takes 3 1/2 hours to wash. Wet grass on RV like cement when it dries. Terrible! I would still be at U-Haul if it were paved or gravel.JAY F. | Overall Experience
People are greatleonard m. | Overall Experience
Great facility.margaret s. | Overall Experience
nonesalvatore b. | Overall Experience
My belongings were safe and secure at this facility. Plus they are a central location for renting and storing the U-Box moving product. I may use this system in the future.James H. | Overall Experience
The unit was fantastic. As we're the staff.Kayla I. | Overall Experience
Felt as if on the times i came on or called in i was interrupting their day. My reservation i put in stated nothing due that day and as i try to explain he totally ignored me wasnt willing tp listen.Euricka Y. | Overall Experience
We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.jenny n. | First Impressions
Very convenient. Staff always helpful and friendly when needed.Walter A. | Overall Experience
Great staff and facilitiesJUDITH M. | Overall Experience
Stored an RV on site. I was disappointed to experience the men that mowed the grass would have the lawnmower blow grass on the sides of the RVs and boats. For the nicer RVs and boats this is seriousdennis h. | Overall Experience
Super easy to access and helpful staffLiz T. | Overall Experience
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!Leigh Coulter B. | First Impressions
A+Robert G. | Overall Experience
good serviceDANA S. | First Impressions
Great experiencegeri g. | Overall Experience
professional service and good value !CHARLES L. | First Impressions
Everything about this rental was just as a rental should be.guy r. | Overall Experience
noneDiane B. | Overall Experience
All goodpatricia c. | First Impressions
Love these people and placeKate D. | Overall Experience
It was fine. Manager was lateSusan W. | Overall Experience
It went wellSusan W. | First Impressions
This facility is great and everyone who works there is very nice. We also love how they recycle boxes! Highly recommend.melissa k. | Overall Experience
Excellent staff.garry o. | First Impressions
Staff very helpful and easy to work with. Thumbs up!Eddie R. | Overall Experience
The people were nice and very helpful. Love that people could bring used boxes for others to use.billy p. | Overall Experience
Wonderful customer service!Susanne B. | Reservation
Quick to respond, very accommodatingDouglas G. | First Impressions
We had a great experience working with the manager,Jennifer. Where we stored our boat needs work . Soft soil so tires sink into it. When mowed grass clippings are all over our boat. Needs to be paved.Jane H. | Overall Experience
Great storage for my boat, would definitely recommendseth s. | Overall Experience
Overall a positive experience.cindy f. | Overall Experience
Jennifer is an excellent employee.patricia m. | Overall Experience
Clean, accessible and easy.don s. | Overall Experience
No comments.robert s. | Overall Experience
Great service...james W. | Overall Experience
GOOD SERVICE AND SAFE STORAGE FOR MANY YEARS.EDWARD D. | Overall Experience
HAVE NO COMPLAINTS WHAT SO EVER..... THANKS FOR HELPING US THROUGH A TERRIBLE MOVING EXPERIENCE.......BLESSINGS TO ALL OF YOU. NINA B SUDDATHNINA S. | Overall Experience
Management and staff are very friendly and professionalTHOMAS C. | Overall Experience
Lady managing is excellent!roger r. | Overall Experience
Check in was pretty easy. the facility is super clean!Mark S. | Reservation
Such nice people & very, very helpful.mark p. | Reservation
Friendly and helpfulWendy E. | Reservation
UHaul ubox in Arizona cost me lots of money and delays by not communicating to local branch of requirement to inventory items for customs when shipping outside of USA.TOM C. | Overall Experience
Outstanding!TRACY D. | Reservation
The manager and staff are pleasant, efficient and helpful. The facilities are top notch. Highly recommended!DONALD R. | Overall Experience
awesome experience!TERESA P. | Reservation
Jennifer is an excellent manager and runs a tight ship.RICH S. | Overall Experience
It was a great experience working with the staff at Fernandina Beach.Timothy M. | Overall Experience
Helpful staff. They treat their customers very well. Clean and well stocked showroom. We would highly recommend this storage.david m. | Overall Experience
Staff was great!! On schedule and very professionalScott H. | Overall Experience
Excellent customer serviceglenn b. | Overall Experience
Facility was clean and well run. Love that you had enough carts to use.MARY ANNA G. | Overall Experience
Great!JUSTIN E. | Overall Experience
Staff was nice and helpfulron b. | Overall Experience
Staff is wonderful, helpful & professional. Units are immaculate, convenient & secure. Trucks & equipment are clean & well maintained. All needed supplies are available at very reasonable prices.John j. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!