Customer did not leave a comment.maureen n. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Amelia Island
Fernandina Beach, FL 32034
(Behind Bank of America in the old Staples building)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your prearrangement system works very well.JERRY F.
Entire process was easy and customer focused. Well done.GREGORY H.
Excellent customer service. Easy in and out with a smile. I have no complaintsTucker M.
Customer did not leave a comment.Bradford B.
Tommy was a huge help - very professional and made sure we had everything we needed. It was a very easy rental and return process.Ruth B.
Customer did not leave a comment.RICHARD B.
Clearly best process we have ever experienced. Appreciate the professionalism and care.DONALD B.
Customer did not leave a comment.Sean K.
Great place to rent a storage unit and truckElizabeth M. | Overall Experience
Customer did not leave a comment.WILLIAM W.
Excellent customer service.Fate P.
Well-run operation. They have become my go-to location for trailer rentals.STEPHEN D.
Really helpful good knowledgeable people appreciate their kindness towards made in everything that they said and didanthony d. | Overall Experience
Everything was great, but the tire has a slow leak and we had to get air several times. Check tires before they leave the lot.ANNIE A.
The attendant was polite, professional and accommodating. The pick-up was smooth and efficient.RICHARD D.
Great customer service. Rented a trailer and they checked everything to make sure everything work the way it's supposed to work and they hook it up too. Would definitely recommend.DAVID R.
Didn't appreciate the fact of going into a business and hearing employee doing a bunch of swearing. While driving the trailer came unhitched from truck was glad I wasn't on the interstate, and I was going slow. Other than these things they were ok.Marvin R.
Customer did not leave a comment.Norman L.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.Gary U.
Customer did not leave a comment.JAMES R. | Overall Experience
When I returned the trailer, and mentioned the rusty lift door. I was told ''you have one of the old ones'. Suggest you only rent the new ones.MICHAEL H.
Customer did not leave a comment.David S.
Overall I have no complaints but unfortunately this mistake is on my shoulders that after traveling 2 hours to empty our storage unit, I thought my husband had the key to the lock and he thought I had it. You guys don't have bolt cutters on site? Seems you would need some way to open locks on units that were abandoned and was told at front desk that you do in fact use bolt cutters to get into these units. But we couldn't use them.... so we had to call a locksmith.KIMBERLY B. | Overall Experience
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Frank D.
The drop-off was easy. They came out and inspected the truck and equipment and I was on by way. I received a detailed breakdown in an e-mail in about thirty minutes. Very professional and easy to work when returning the truck.Bruce P.
Customer did not leave a comment.BELINDA C.
This site has some friendly employees, but I had some difficulty accessing my things after work. The hours could be expanded to be accessible beyond early evening hours. In addition, every time I have gone into the store, I have had to wait for help for long periods of time. There isn't a quick in and out.Simone H. | Overall Experience
Right near my home and therefore very convenient. Nothing to recommend for improvement.STEPHEN K.
Very professional and the staff well trained and accommodating, will return when the need arrives!ROSEMARY F.
Keep doing what you're doing.MICHAEL D.
Customer did not leave a comment.Elizabeth M. | First Impressions
Everyone was very helpful and flexible with different options..THOMAS R.
Courteous staff. Great experience. Will use them again.JAY F.
Customer did not leave a comment.Scott S.
We needed a truck for a few hours, and renting from here was super easy. I made the reservation, got a phone call confirming. We picked the truck up did what we needed to move and returned it. The staff was super nice tooDARCEE M.
Need to answer phone. In Fernandina. Return site in Adel ga was convenience store and gas station way too busy to assist me because it was staffed by one foreign person wearing his native costume including parachute pants. He wanted to talk to my husband, apparently unhappy to deal with a widow. Made me wait while he checked out 20 other people.DEBORAH F.
Customer did not leave a comment.Christine F. | First Impressions
Good to goDavid G.
Customer did not leave a comment.Mark B.
As part of the truck rental I Reserved a storage unit 4 months in advance of the move in date. When I arrived I was told they had no units available. The reason I rented the truck was to get the first month of the storage unit for free which didn't happen, so I'd like a $104 credit toward the truck rental. Please replyDouglas A.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.PHIL A.
Clean equipment and great service.WILSON I.
You have a Great staff, very helpful, quick and extremely polite. Hard to improve on that, I'm sure the next customer would concur.GARY G.
Very satisfied with the storage unit I only stopped using it because I moved to a different city.pam m. | Overall Experience
Excellent place.Francis H.
U-Haul - GOTCHA - Somehow I missed that if you return early, you don't get a credit for one-way at least. Cost me $100's. No one around for the return. Took too long just to drop off. Ultimately, another customer even helped.Blaine H.
Customer did not leave a comment.donald S.
Check tires better.. we had to call road asst. before we ever got car on dollie.. they had to come out and replace both tires on the dollie.. was hauling a car on back of 26' truck for 1100 miles.. so glad we looked at them.. would not had been fun in the mountains.. other than that.. everything was perfect ðŸ˜€LORI S.
Customer did not leave a comment.JOHNNY W.
Customer did not leave a comment.Sarah E.
Kerry at pickup location was spot on and any company would be proud to have her as employeeDENNIS S.
Customer did not leave a comment.Mike D.
I had my hitch installed here as well. They are helpful and friendly.MAYNARD G.
Your staff was very professional..Thanks AlALFRED R.
Very easy experienceRICHARD M.
Dropped off after hiutsJOSEPH G.
staff helpful and friendly. nice business and management.CHARLES C.
Truck was reserved on line. Truck was not available and substitute was provided.James R.
Customer did not leave a comment.WILLIAM F.
Customer did not leave a comment.Dylan W.
Customer did not leave a comment.MICHAEL D.
ThanksDenise and Brandon M. | First Impressions
Customer did not leave a comment.Stein A H. | Overall Experience
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Keith M. | First Impressions
Called like I was told by the location I picked the truck up at so I could make sure they have nighttime drop off. The guy that I spoke with was a pure smarta&@ with me from the min he picked up the phone. Told me he doesn't know if I am supposed to drop the truck off at his location or not and that I will be changed quote â€œa huge MFing fee if I bring a truck to his place that isn't supposed to be.â€ I hear another guy yell at him while he is one the phone, â€œwhat is that damn idiot wanting.â€ So I do the research myself and decide it has to be the correct location. Horrible way to welcome someone moving to your community...Timothy F.
Customer did not leave a comment.JP M.
Customer did not leave a comment.DANIEL G.
Customer did not leave a comment.NICHOLAS C.
All good this time, there's been issues before but not this timeCarlos A.
Larry came right out to the return bay when I drove up. He quickly verified the transporter was in great shape like I received it. He also disconnected everything and I was out of there with clean hands. Really nice equipment at the best price from fabulous service people. Online reservation was pleasantly easy. I can't think of any way you could improve on my experience. Thank you, seriously, thanks! DSDennis S.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Sharla M. | Overall Experience
Customer did not leave a comment.RICARDO G.
This is a well managed establishment.. I have always felt my property was secured. I loved 24 hour remote access knowing I could pick up my boat anytime at night on a well lit lot. In the market for a smaller boat and I will be right back. Thank you Uhaul for years of great service.STEPHEN H. | Overall Experience
Customer did not leave a comment.Michael S.
It was a good experience.MARY C.
Customer did not leave a comment.KIRK F.
Oliver is AWESOME and they do a great job here!!Anthony A.
Customer did not leave a comment.JEREMY B.
Very helpful & polite staff. Facility was clean & organized. Excellent! âï¸âï¸âï¸âï¸âï¸JASON W.
Trailer had tire with a screw in the tread. Should have been detected via prior inspection. More were found in empty trailer when prepping to return. The initial check out (counter) process was much too long and tedious. Security chain on trailer was much too long for my vehicle and application.PATRICK L.
Have a place where we can tight up the interior (clean) instead of paying the $25. That i bit high.Maxie T.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Louis G.
Customer did not leave a comment.Jeffrey A. | First Impressions
Customer did not leave a comment.Garrett S. | First Impressions
Ben, the guy that helped me is a young guy who is either new or he is I intellectually challenged. I sense that U-Haul's operating system is difficult to work with. Clearly all of my data was already in the system so why I had to endure Ben taking 15 minutes to reload it only to get it incorrect is beyond me. Equipment was fine. Interaction with U-haul employees was marginal.JOHN T.
Customer did not leave a comment.Lucy C. | First Impressions
The customer info above is incorrect to the number this cell phone the survey was delivered to. I rented in Providence RIThaddeus P. | First Impressions
Great service. Drop off was quick and easy. Friendly staff.Lynn G.
I left there feeling less like he cared about customer service and more about how he could get every possible nickel out of me. There was an issue with the insurance on the rental. I forgot to bring my glasses in, my fault, but I explained I did not want the Insurance as my personal policy covers anything I drive. I couldn't see the screen and instead of hitting the decline button for my he allowed me to accept the Insurance. When I questioned it later he just blew it off. I will need to rent two trucks over the next six weeks. I'm not sure where I'll rent them from but I'm sure where I won't rent them!LEROY P.
Customer did not leave a comment.michael S.
Oliver provided great customer service.JUDSON T.
The facility was always clean and well lit and felt very secure. There were always plenty of furniture carts and they were always in good working order.Stephen C. | Overall Experience
Customer did not leave a comment.JAMES P.
Excellent service and facility.MARK E.
Wouldn't change a thing. Regular renter - very satisfied with these folks. Never had a problem.DAVID C.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.David S.
Customer did not leave a comment.Judson Todd T.
Customer did not leave a comment.Louis K. | First Impressions
The staff was ready to assist moments after our arrival. The check-in process was quick and thorough. Thank you to the staff for how smooth they made our experience. I would recommend this location.Robert M.
Customer did not leave a comment.DAVID F.
Your doing fine!JAMES R.
Friendly and professional service. I highly recommend and will use again.George L.
Customer did not leave a comment.BEVERLY M. | First Impressions
The only thing I didn’t like was the dead bugs in the unit itself. I dont any bugs getting into my stuff in the future. Other then that it was greatBrenda T. | First Impressions
Thank youGia Z. | Overall Experience
Customer did not leave a comment.CAROLYN H.
staff was great and let me change my pickup day. definitely first class!MONDELL B.
Customer did not leave a comment.BEVERLY M. | First Impressions
Customer did not leave a comment.BEVERLY M. | Overall Experience
Great experience.Scott M. | Online Move In
Customer service was not good. We were told so many different things. Adding to the stress we were already under. Oliver was running us all over, telling us look at this one it might work. When what we ordered and wanted was there all the time. I ask him if we could change the it to a 3 day rental. He sharply said NO. After over a hour of being there I finally said I'm taking that one right there. I was so frustrated that I'm not even sure I'll ever use your company again. I would NEVER use this office again.Melissa J.
Customer did not leave a comment.LYLE C.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Evan B.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.JEFF R. | First Impressions
Customer did not leave a comment.Douglas D. | First Impressions
Jennifer and then Oliver are awesome managers. They always did everything possible to meet our needs. Excellent customer service and outstanding managerial skills. I have already recommended this facility to friends. Thanks, Ricky Escalante 361 222 4631Ricky E. | Overall Experience
Easy, clean, friendly and affordable.Kevin F. | First Impressions
The person who assisted me was very professional and easy to work with.Nicole K. | First Impressions
Customer did not leave a comment.Karen L. | Overall Experience
Customer did not leave a comment.Jerry H. | Overall Experience
With the exception with my dealing with Oliver after a phone call from him at about 4:40 pm. Everything was great. The employees and the facility are excellent. The only exception is my dealing face to face with Oliver.Barry L. | First Impressions
I wish this establishment would honor veteransbrian s. | Overall Experience
Staff were friendly and helpful.Frederick K. | First Impressions
Customer did not leave a comment.AMBER C. | Overall Experience
Customer did not leave a comment.james s. | Overall Experience
Customer did not leave a comment.Phillip M. | Overall Experience
Staff and store was great. Problem was with “fab” for the gate. Only one available, battery was good, but code to enter into computer was faded and therefore illegible. After two guesses that did not work we decided to use the keypad option instead of fab. Please keep these items plentiful and replaced or do not offer them. Again, staff was good, they just didn’t have working equipment. I had to go back and forth to the office. Fortunately there were only a few other people in the store and the clerks were able to respond to my problem in a timely manner.Angela B. | First Impressions
Very knowledgable and informative staffDWIGHT M. | First Impressions
Very good managementLEIGH A. | Overall Experience
Jacob was friendly and very helpful, made everything easy.Matthew S. | First Impressions
Customer did not leave a comment.Terra H. | First Impressions
The staff is great ...charles r. | Overall Experience
Customer did not leave a comment.Connie C. | Overall Experience
Great U-Haul Storage Facility... our first experience with storage facilities and it was outstanding. Every time we entered the building, hallways and access areas were well-maintained. Never had ANY issues with our unit... never saw any bugs or critters..! Staff was great... we had a compromised credit card and they were very helpful in transferring our account to new card and setting up our Auto pay. Highly recommend..!polly L. | Overall Experience
Facility is always extremely clean. The fact that they have dollies on hand free of use for customers is extremely helpful. The convenience of having everything you need on hand, also amazing. Also being it was an indoor facility with security gave me such piece of mind. I would recommend to anyonejennifer c. | Overall Experience
Everything was great EXCEPT not one employee wore a face mask and with this Pandemic it was a little disconcerting. Other than that, it was simple, efficient and friendly.Linda G. | Overall Experience
Jennifer the GM was Amazing! Any question asked she confidently responded with assurance. She is pleasant and professional. Her entire staff is always polite and friendly. Thank you Jennifer for everything.seaside a. | First Impressions
Friendly and helpful staff and quickDebra W. | First Impressions
Customer did not leave a comment.Jane O. | Overall Experience
Customer did not leave a comment.Adam F. | Overall Experience
The manager and staff at the Yulee location have been more than helpful and always friendly while doing so. Ms Jennifer is the best!Rosa F. | Overall Experience
Customer did not leave a comment.FRANCISCO D. | Overall Experience
Customer did not leave a comment.Shirley P. | Overall Experience
Gavin is an excellent employee and person all around! Couldn’t have done without him for sure. His positive attitude and smile kept me going. Also I must mention Vivian, soft spoken but not to be fooled! She was the best. Very customer friendly, nice spirit and beautiful smile! She sealed the deal for my storage. Not sure if the other guys name but he was nice as well. All, if I must say, we’re excellent. Thanks guys for helping me get through the day that almost tested my sanity! 😳Loretta H. | First Impressions
All of the folks that I dealt with in Portland and Fernandina were great. Thanks!BRENT M. | First Impressions
everyone was extremely nice and professionalroger S. | Overall Experience
Customer did not leave a comment.Andrea S. | Overall Experience
This is my go to store, love the staff and glad I found them all the way fromMaryland and have been this store customer for 4 years.Barbara L. | Overall Experience
The local office in Fernandina ( Amelia Island) was excellent. They went well above what I ever expected. Thanks for great customer service!!!CAROL F. | Overall Experience
Was a great experience, William was extremely professional and accommodating for us during our move. Ended up not using the storage unit as it was too far back in the facility for the amount we were moving. Would recommend for anyone with a lighter load than we had!Spencer B. | First Impressions
Vivian was awesome to work with. Friendly and personable and she knew her products.roger S. | First Impressions
Customer did not leave a comment.larry r. | Overall Experience
Best moving and storage experience I have ever had. Jennifer Wenzel took care of everything I needed and helped me feel less stressed about the move. Way to go uhaul! Thanks!bert b. | Overall Experience
Very Helpful staff. When I was confused and disoriented inside the building, there was almost immediate assistance from the gentleman on duty. It was very much appreciated as it was right at lock down time and he patiently walked me through what I needed to do. Very nice people here at the 8th St location.Debra L. | First Impressions
I originally leased a unit, which I was paying for on time each month. since I had yet to use the storage unit they decided I didn’t want it and leased it to someone else without notifying me. I rented the unit bc I was going to move to a smaller house. My plans changed and I wasn’t going to use it right away, but I had others plans of using it. But I was paying for it so I could’ve used it whenever I needed it. I believe I was taken advantage of and paid for something they decided I no longer wanted.Tiffany W. | First Impressions
Customer did not leave a comment.tracey b. | Overall Experience
Customer did not leave a comment.walter k. | First Impressions
I want to thank Jennifer and staff for always being helpful and informative. It’s been a pleasure knowing you and I wish you continued success.PAM M. | Overall Experience
Customer did not leave a comment.Cara W. | Overall Experience
Extremely accommodating. Free dollies to use which i can’t say enough about how helpful that was. Indoors which is also very nice and convenient. Really clean. Staff was amazing. They have everything you would need to haul and/ store your items. Wouldn’t choose anyone else.jennifer c. | First Impressions
Customer did not leave a comment.connie j. | Overall Experience
One of the best storage facilities I’ve used.DAVID D. | Overall Experience
Great customer servicesusan a. | Overall Experience
Customer did not leave a comment.jenny n. | Overall Experience
Jennifer and her staff are the best of the best. I could not have had a better experiencedennis a. | Overall Experience
Customer did not leave a comment.Susanne B. | Overall Experience
Great customer service!Patricia H. | Overall Experience
Customer did not leave a comment.john p. | Overall Experience
Customer did not leave a comment.susan a. | First Impressions
I had no complaints at any time, and if I needed help Jennifer was there to answer any questions, or help me. I will be using the facilities again in the future, and will recommend to anyone asking as the best on the island.BETTY P. | Overall Experience
Jennifer was always helpful!!!ARLENE F. | Overall Experience
Customer did not leave a comment.KIMBERLY B. | Overall Experience
All good!Barbra H. | Overall Experience
My only complaint is that no refund was made on my storage unit even though I only had the u it a few days this month. Kathryn Tunnicliffkathryn t. | Overall Experience
Staff was excellent... helpful, understanding, great service...Ronald B. | Overall Experience
Customer did not leave a comment.Dale M. | First Impressions
12 year customer! Store boat stuff every year for six months or so! Great experience! Thanks!WILLIAM M. | Overall Experience
Lost my reservation and had to wait while paying movers outside to go through long check in. New location not as convenient as the lost reserved oneGeorge B. | First Impressions
Customer did not leave a comment.David N. | First Impressions
No light in storage unit.patricia c. | Overall Experience
Customer did not leave a comment.Keith P. | Overall Experience
Customer did not leave a comment.GREG M. | Overall Experience
The only issue I had is I reserved a storage unit on Monday 3/30 online to move in on 4/4. When I got to the Uhaul they stated they didn’t have the unit I reserved but they had a smaller unit they could offer me, I looked at the unit and accepted it because what other choice did I have with a uhaul full of furniture with no where else to go. The employee called his supervisor and he offered me a free month of rent but I also returned a Uhaul so that automatically qualified me for a free month (the employee told me that) so I actually didn’t receive anything for my troubles but a smaller storage unit. The employee I dealt with was friendly and helped as much as he could but Uhaul needs to a better job at checking reservations and making sure units that already reserved are not being rented out by other individuals.Adrieanna R. | First Impressions
Very clean facility! Was very pleased with our experience and would use this place again when we need a storage facility.Vicki S. | Overall Experience
Customer did not leave a comment.Victoria W. | First Impressions
Customer did not leave a comment.bill b. | First Impressions
They need more employees. Customers are backed up.Claudette D. | Overall Experience
I was not educated by the staff on selecting a storage unit and I would have never chosen a unit so far away from the elevator and front door. They chose a unit for me but never told me location at the time. Too far away and made the storage and clean out much more difficultHolly M. | Overall Experience
All Goodjames t. | Overall Experience
Customer did not leave a comment.Roseanne D. | Overall Experience
Wonderful serviceEdward S. | First Impressions
Thanks again this year for your assistance with space and equipment for the Book Festival. See you next year!Lawrence W. | Overall Experience
Good Experience.Roger L. | Overall Experience
Jennifer (Mgr) and Brian (Asst Mgr) are awesome. Both very helpful. This place is very busy but they both go the extra mile to take care of us.Stanley K. | Overall Experience
I have had my storage unit with U-Haul of Amelia for over 10 years and never have I had any complaints about the facility or the staff. I highly recommend this storage facility.DAVID L. | Overall Experience
Registration was made very easy, shown the process, storage units were clean, didn't hesitate to contract with U-Haul.Scott M. | First Impressions
Overall a terrific experience...easy access, plenty of carts for moving in and out. Clean and comfortable.John N. | Overall Experience
As long as we followed procedures that were established,we could move things to or from storage and not be bothered by management.kenneth w. | Overall Experience
Good leadership at this location. Very helpful and knowledgeable.david f. | Overall Experience
kkjames L. | Overall Experience
Great, friendly staff!Paul A. | Overall Experience
Mgr. does a great job, terrificDOUGLAS M. | Overall Experience
I would definitely store my RV here again!Charles F. | Overall Experience
The person on duty, Adam was very dull and did not provide any information and seemed very unhappy at his job. I had to inquire on rates for my storage space and all other pertinent info. MLisa O. | First Impressions
Safe and clean. Staff always ready to help.Jimmy P. | Overall Experience
Excellent, helpful service!Paul A. | First Impressions
Would recommend this storage unit to anyone regarding their storage needs.EUGENE H. | Overall Experience
Excellent service and support. Made the trip with no issues.Zamantha G. | First Impressions
Great people and great place!Jason P. | Overall Experience
all good, would recommend..andy f. | Overall Experience
As a long term customer I was annoyed with the inexplicable creeping up of storage rates that is practiced by U-Haul.JOHN H. | Overall Experience
The staff was very helpful and accommodating.Brittany C. | First Impressions
The site we rented was covered in layers of leaves and twigs. We are elderly and it.I requested that the site be cleaned up and the third time Ian’s no results, we decided to move out trailer elsewareAnita C. | Overall Experience
We had a reserved a 10x30 unit, and had called and confirmed it more than once, but on the day we arrived, there was no 10x30 unit. We got 3 units instead. Had difficult time checking-in also.jenny n. | First Impressions
Jennifer is amazing! She is always pleasant and efficient. I choose UHaul because of her!Leigh Coulter B. | First Impressions
good serviceDANA S. | First Impressions
professional service and good value !CHARLES L. | First Impressions
All goodpatricia c. | First Impressions
It went wellSusan W. | First Impressions
Excellent staff.garry o. | First Impressions
Wonderful customer service!Susanne B. | Reservation
Quick to respond, very accommodatingDouglas G. | First Impressions
Friendly and helpfulWendy E. | Reservation
awesome experience!TERESA P. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!