Customer Reviews for U-Haul Moving & Storage of Ankeny

143 reviews

221 SE Magazine Rd   Ankeny, IA 50021

(515) 965-4455

Location Hours

  • Mon-Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(515) 965-4455

221 SE Magazine Rd
Ankeny, IA 50021

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIM L. 
Rating:
4.0

Inside of 6' x 12' box trailer needed to be swept out after we opened it up and before loading furniture. Outside of this issue service was very good!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

HALEY N. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Pick up and drop folks were great. Trailer was new and pulled great from Iowa to Florida.

Kent L. 
Rating:
2.0

The trailer door did not operate well. The taillights were falling out of the back of the trailer. We had problems with the trailer in Sioux City, Iowa, and the Uhaul location just blamed my truck.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

dawson L. 
Rating:
5.0

Staff should point out that I should inspect vehicle using online tools before leaving Uhaul lot. Other than that all was good. Staff was accomadating when needing to extend my rental.

David M. 
Rating:
5.0

This probably is a U-Haul corporate issue, but please stop making us repeat every question we already answered online. It takes too much time and when there are 5 people are in front of you in line… there goes 20 minutes of your rental time. Also I tried checking in the trailer when I was in the parking lot and the app is poorly designed. I do t have time to debug it for them to enable sharing my location. Although, I did figure it out and it still didn't work. After a long day of moving boxes I really didn't need to waste another 10 minutes of my day while exhausted.

Derek D. 
Rating:
5.0

Great customer service. Nice people to work with.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Kaylor K. 
Rating:
5.0

Customer did not leave a comment.

MarkD D. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Amanda you as awesome to work with. Thank you!

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
3.0

Again, the UHaul check in process was awful. Ended up leaving my key in an open box because I couldn't get into the key drop box. The pick up/drop off via phone is a joke.

Kris J. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
4.0

Friendly staff even though one of the card readers was acting up.

Adam B. 
Rating:
4.0

Battery kept dying during the move. Couldn't turn the truck off because if we did it wouldn't start again.

Adrienne M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Web site was confusing and claimed no trail available. I called the location directly and got things taken care of.

Jim M. 
Rating:
4.0

Everything was good except the furniture dolly ordered was unavailable at the time of pick up. The woman I dealt with was excellent though with her customer service.

Scott V. 
Rating:
3.0

Customer did not leave a comment.

Patrick Jodene L. 
Rating:
5.0

The lady was so nice and offered to stay late because I was trying to get there before closing and it was pouring down rain. She was so nice she deserves a raise!!

Natasha W. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Carlos K. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I didn't realize I should have reserved a trailer. They took care of my needs on the spot. I will reserve next time 👍

Jacque P. 
Rating:
5.0

They were fantastic Best U-Haul experience ever

DONALD V. 
Rating:
5.0

Staff was very friendly and knowledgeable. Got us quickly checked in and on the road, and returning the truck was even easier. Thank you!

Casey S. 
Rating:
1.0

I started out with less than 3/8 tank of gas and have a receipt from that same hour on the same day from a gas station right across the street for $104.25. I was told by the clerk to return the truck with that same amount and I did so on April 28. I didn't see on the paperwork that I was expected to return the truck with a full tank of gas and I have a pending bill from U-Haul for $74.00 NOT HAPPY This was very deceitful and low class. I am glad that not all U-Haul sites are as crooked as this one. That attendant/clerk should be told about this and reprimanded so it does not happen to someone else to keep a great perspective of the nice job that U-Haul does. Thank you for this opportunity. Gerald Lobb

Gerald L. 
Rating:
5.0

Mechell and crew were AWESOME! They were extremely nice and accommodating. I'd recommend their facility to anyone.

TIMOTHY A. 
Rating:
5.0

The lady I dropped it off with was very helpful!

Matthew G. 
Rating:
5.0

Excellent, helpful & courteous personnel.

Garry W. 
Rating:
3.0

Told gas was full only had 3/8 of a tank. It was taken care of. Cables were wrap up around door wheels at top. Door wouldn't close. Called and mechanic came out but couldn't fix it. I disconnected cables and used it anyway. Told u-haul dealer in Independence Mo. and he said he would send it to the shop. He was very pleasant to work with. A little overlook and care would go along way in Ankeny.

dennis A. 
Rating:
5.0

Customer did not leave a comment.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Excellent service

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Staff was great! No improvement needed.

CHRIS I. 
Rating:
5.0

All was good

Tim B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great staff there!

Aaron T. 
Rating:
3.0

I place my order about a week in advance and requested a furniture dolly, but they didn't have one ready for me. When I arrived I was also hoping to request a second 2 wheel dolly but they did not have any extras.

Emily W. 
Rating:
5.0

The staff was professional and efficient

KENNETH B. 
Rating:
5.0

Very nice people

SAM E. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Friendly staff!

Aaron T. 
Rating:
5.0

All personnel were extremely friendly! Best U-Haul experience I've had!

Erin M. 
Rating:
4.0

The truck was dirty when we picked it up.

Leanna S. 
Rating:
1.0

Refer to above

Alec C. 
Rating:
5.0

When I returned the trailer, an employee arrived at the same time. He immediately came over to guide me back and proceeded to help disconnect the trailer. Great customer service. When I picked you the trailer, Michelle was very busy but pleasant and friendly. Great customer service by the team at this location.

Michael H. 
Rating:
2.0

Prefacing this with the fact that the in-person customer service that I experienced was good, my overall experience was below average. I reserved a 9' cargo van. Upon arrival I was told that the last cargo van was “reserved by corporate”, and I was instead given a 10' truck. The driver side door wouldn't properly seal, and on high speed roads there was a constant sound of air whistling.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Super friendly and helpful. Will definitely go back to this place.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

jay G. 
Rating:
5.0

Customer did not leave a comment.

AMANDA F. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
4.0

I had to go 30 min out of my way (extra 60 miles total) because the location (Cedar Rapids) that I reserved my trailer didn't have one. I also didn't get a dolly that I requested in my original reservation. Overall disappointed in experience. Not Coralvilles or Ankeny locations problem but Uhail problem.

Debbie M. 
Rating:
4.0

The trailer I rented had no working running lights which caused me to park at a gas station for 4 hours until the sun came out. When unpacking my belongings I noticed the trailer leaked during the rain causing my $900 recently purchased mattress to be soaked. So….my advice would be to make sure the lights work and that the trailer is waterproof prior to renting them out.

Rod W. 
Rating:
2.0

If you reserve moving pads, someone shouldn't be able to come in and rent all of them all leaving you without pads even though your reserved them ahead of time when you booked. Very dissatisfied because I depended on having those moving pads. What's the point of the reservation of materials then. I've never had issues with other companies with this. Chris A 5157794143

CHRIS A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Have enough carts on hand. Clean bathrooms and trash receptacles.

Kent S. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Bar Code for returns

Art W. 
Rating:
5.0

Nothing I love the customer service The Clark always very friendly and has an amazing customer service.

Princess B. 
Rating:
5.0

Easy and friendly service

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

patsy I. 
Rating:
5.0

Customer did not leave a comment.

Joni H. 
Rating:
5.0

Charges are confusing. Make it clear what the customer is paying and why. My total was $40.17 I was charged $60. I'm not sure if that $60 was a deposit or if the difference will eventually be refunded, but either way it was confusing.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

anthony B. 
Rating:
1.0

Car tow was not hooked up correctly and the alignment was off so it was a very dangerous drive. They took a cash deposit and didn't put it on receipt so I never got my deposits back. Overall I will never use uhaul again.

Mariah D. 
Rating:
4.0

The in person customer service was great! The mobile check out SUCKS!!! It wouldn't load, tried several times, called customer service, was told it was a 35-45 minute que. People rent Uhaul trucks to move, which is typically a huge deal. The last thing I needed to deal with was the $20 charge threat if I didn't use a mobile option that didn't work. The folks at the shop were great and the truck was in top shape. I would definitely rent from them again.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Place was great. Person at the counter was friendly and high energy. I liked it. Plus they had a fun hair color. I think it was red maybe. Nice place and they did a good job.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Keith H. 
Rating:
4.0

Dropped off vehicle on Sunday using online check in that was easy and useful. Thank you

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Awey

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Llegue de noche y no había nadie en la estación es por eso que puse no aplicable en lo referente al personal cuando llegue

jose M. 
Rating:
5.0

Great service

MICHAEL D. 
Rating:
3.0

We used a different location right up the road a few months ago, much easier check in / drop off experience. Really nice guy working. 2nd time my online reservation was pointless because they redid everything and took twice as long.

Chris S. 
Rating:
3.0

Customer did not leave a comment.

NATALIE L. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Great customer service, very friendly

TRACY J. 
Rating:
5.0

Customer did not leave a comment.

NATALIE L. 
Rating:
4.0

should let customer know before using the truck that once payment is made, there is no refund even if truck is returned earlier than expected.

PATRICIA M. 
No reviews have been submitted for this location.

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