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Scott H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Ankeny
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I reserved the U-Box, the shipping price I was quoted on May 20 was approximately $1,250 for two boxes (Order Number: 75010775). However, I was later charged around $2,100 for the same two boxes, under a different order number (75010777), which appears to reflect the current rate. I contacted U-Haul customer service multiple times, but I kept receiving the same response—that the shipping cost is approximately $2,100. I am confused as to why the order number changed if the cost was supposed to remain the same. I am very disappointed with my U-Box rental experience. I’m wondering if you could help check the shipping rates for similar orders reserved around the same time (about one month in advance, reserved in May).
Lin ZMy experience at my drop off Ankeny location was far better than the pick up location (Hubbell). I did stand in line for SEVERAL minutes waiting to turn in my truck key only to find out that I didn't need to do that and that I could have skipped the line entirely....Not sure if I missed a sign that would have indicated I didn't have to... There were three people working this location so I understand it's busy. However, I was charged an extra $30 for the truck on top of what I already paid at the pick up location and I'm still trying to understand, based on the receipt, what that extra charge was for.
Nicole HGreat staff!!
GIANINI B | First ImpressionsFacilities were great and the staff was outstanding
Russel R | Overall ExperienceEveryone was super nice they removed the trailer from my vehicle and sent me on my way. Much better than the Iowa city location and traffic team
MARCO MTruck was clean and fine, but appliance dolly needed repairs, strap was 1/2 way cut through, wouldn't recommend using the strap for refrigerators or safes! Also a wheel wouldn't roll unless it was under weight. Caused black scuff marks on wood and vinyl floors.
NATHAN WStaff was outwardly courteous, but made things difficult and problematic behind the scenes. Check was botched and my storage unit had to be altered. Nice facility and great space, but the interpersonal interactions need to be improved greatly. Wish well to all - but will soon be happy to move on shortly. -PIM
JOSEPH C | First ImpressionsDrop-off happened after hours.
Sicily HGreat Experience. The worker ( Sorry, I cannot remember his name,) came out in a huge rainstorm to hook up the trailer. That was above and beyond in my eyes. Everything worked on the trailer and it towed well. The new facility is really nice. If we ever need anything, we will be back.
JAMES SGM is not customer friendly.
THOMAS LWindshield and windows were not very clean
Alberto VThe trailer was obviously an older one and had been well used and could have used a wash. The staff was very helpful and the facility was very clean.
BRUCE WEasy, and helpful!
BRANDY HGreat staff!!
KARI GVery slow service, waited over 45 minutes to pick up trailer. Price charged for packing materials did not match posted price in store and staff could not resolve.
Derek WSo nice
Tyra N | Overall ExperienceThe team at the Ankeny IA Ankeny Blvd location are really something special. Extremely courteous, helpful and at a level of customer service I have not found at many places. Jake and his team should be commended for the level of excellence they provide.
Lisa M | Online Move InPedro did a Fantastic job!
STACEY BManager was very helpful and kind in accommodating my needs
MICHAEL NUsed them before they are always helpful
VIRGIL GAfter reserving a vehicle 4 weeks prior, and a week after college move out time thinking that would be easier, I was notified 2 days before there was no 10' truck. When I asked if there was something nearby, she said I could go to Boone and get a 26' which was way to big, or Webster City, another 40 miles North of my destination. The person didn't seem to have any concern I wasn't able to get what I reserved and was short and matter of fact. I told her neither would work so she said, 'are you cancelling your reservation?' I said you don't have a vehicle for me so it seems like you are cancelling it. I then called Ankeny and they had a 10'. I don't understand why she couldn't offer that. Unfortunately when I got there the only one they had was having valve stem issues and I declined to take it. I wasn't going to drive it to Davenport with a known issue. They did give me a 15' and the General Manger was extremely nice and helpful. The Ankeny branch was good, but the experience on the phone, and that there were no availble trucks when I reserved one, was more than disappointing.
LISA BThe young man that helped me was extremely knowledgeable and got me set up with the trailer I needed. And when I dropped it back off he again was extremely helpful. Highly recommend this place and I'll use them again
DENNIS HJason is a great manager!
Michael J | Overall ExperienceGreat location. Needed a few more staff to assist with equipment turn in. One staff member at 9:30 am trying to issue equipment and do turn in's was creating a back log.
Martin CVery well kept place, easy access. Would use again in the future.
JOSE S | First ImpressionsStaff was very helpful and the facilities are clean and convenient.
DAVID R | First ImpressionsStaff had me in and out in less than 30 minutes! Paperwork was handled quickly!
LESTER WThey did not listen and to where I wanted it dropped off. The man asked which location I preferred and then selected the incorrect one. Customer service here was worse than a sketchy gas station at 2 in the morning.
PARKER LThe guys were great!
JENNY SThe sign for rental returns instructs drivers to wait for someone to come out to check them in. I had to go in to get service. If you want drivers to wait for help, I would suggest either installing a monitoring mechanism to let staff know when their attention is needed outside or post someone to monitor the status of the returns area on some kind of timely schedule.
TIMOTHY HPretty easy after hours process as we’re seniors. No people to rate, but the area was tidy & we eventually figured out what we were doing to check our truck in. Thankful to uhaul to do after hours & getting us to Ankeny safely! Blessings & thank you!
ROBERT CThe one staff member that was working was working very hard but could have used some help as he was exceptionally busy.
JESSICA JU-Haul team did a great job. Keep up the good work.
STEVEN RRecommend U-Haul to people all the time, great place to rent trailers and ect. Very happy with the service
SHANNON CI have rented from this facility a couple of times. They do a great job. The trailer is always ready and drop off was super efficient! Thank you so much for a great experience!
SHERRY PPedro- he is very good person and professional! Thank you!!!
MELANIA SHave key in lockbox when picking up before store opening. No key, delayed 1 hour for store to open to receive key. So much for preregistration..... Jody Pirie
Jody PGreat people to do business with
MARTHA F | Overall ExperienceWhen people buy & sell a home, they have to be completely moved out of their current house by the time they move now. We had to do a 2 day rental to have time to load, close on both houses, and unload at the new house. We couldn’t have done it in 24 hrs. When we got to the location to pick up, there was an issue with 2 days because it was a close move & not longer timeframe. They save the big trucks for longer moves. A smaller truck wasn’t possible when we had to be completely out of our house - no option for a couple trips. The ppl making the reservations need to be in line with this ridiculous policy as I had no issue making the reservation to only have to get corporate approval to have it longer than 24 hrs. We rushed as much as possible and returned it in approx 26 hrs but of course still charged for 2 full days. Get on the same page!
Benjamin AService was great. I was in and out fast and the staff was great.
STEVEN WVery Helpful
DAVID DWe got in and out quickly and everything went smoothly. Thanks so much!
SHERRY PThis location is huge! Very good selection of every thing offered by U-Haul! Sales guy was super helpful in accommodating my situation! Great job
BENJAMIN LExcellent service !
MARY B | Overall Experiencegreat service.
ADAM KNothing, great experience.
CARY MDirty trailer. Had to help the employee clean out dirt from trailer unit upon arrival.
BRANNON HThe staff was super friendly, explained the truck well and their policies. Very clean truck. Would recommend 10/10!
EMILY BFriendly staff, helpful and quick in and out plus close to my location
STEVEN KThe staff was great to work with. They were very patient and friendly. Made sure that we understand the pick up/drop off and very willing to answer any questions we had.
AMANDA TClean and quick process.
Matthew OAfter-hours return process is very cumbersome.
SCOTT PNuthing. Perfectly satisfactory business deal. Everything went just fine from trailer pick up to return
DOUGLAS LThe staff went over above helping me with a problem with my trailer light plug. They were very friendly and helpful!!
JERRY DEven though this location has grown, the employees have always been very helpful, and that’s very much appreciated.
CHARLES AThe Ankeny, IA U-Haul center is huge and has all the equipment for moving available. Drop off was easy and quick.
terry cThe guy that checked me out told me my payment didn't go through I had to go to a gas station to get gas then I checked my card and the amount did go through so I had to go back again and deal with it before I got the equipment. I don't know what kind of scam was going on but uhaul wasn't getting me with it.
ASHLEY MExcellent service
MARY BI was treated like a valued customer, that doesn’t happen very often anymore. Nothing anyone could do to make it better.Thanks Pedro and I forgot the drop off guys name but he was top notch as well!!!
Tylor KTank wasn’t full when I picked up the truck, and I had to get the tank full in order to return it. Had ordered 2 mattresses bags, but because the system wasn’t working, the clerk refused to sell me the bags. A hassle.
ROSIANE LWhen I returned my rental on Saturday evening at 6:30 pm the 2 employees just sat there and didn’t check me in. It was checked in the next morning at 9:30 am. I got a bill for $25 in gas when I had just filled the truck up and had the receipt and the mpg matched the rating of the truck and how far I had driven. This location has LIARS and THIEVES! Do not return your vehicle here!
CHRISTINA SI have used U-Haul several times and it is never a smooth or memorable experience. Maybe in an industry where people just readily come to you, it makes you complacent. Employees just really don't give a slip. What really irked me this time was I came in to reserve a tow dolly. Time was of the essence in this situation and wanted to depart ASAP Sunday afternoon. I reserved the Tow Dolly, took almost 15 minutes. Asked if they needed a credit card, no. And then other details came out Sunday afternoon they should have asked for. Also, I repeated information Sunday afternoon I had previously supplied. So, I expected to just hook up the Tow Dolly and leave, Nope, another full 20 minutes to fill out the paperwork, and the guy helping me was in NO HURRY Whatsoever, ARGH! Returning the Dolly was another slip me off moment. Never told me to return it to a specific place, so I went to the wrong store. The return equipment lane said to stay with the vehicle and an attendant would come out. Waited 10 minutes, while 2 additional vehicles arrived to return their vehicles. As I started walking up to the building, the attendant locked the doors and went home for the day??? Thanks U-Haul, I'm going to make the effort to find another resource next time.
GRANT BDropped off on 3/15 with the help of an employee. Suppose to receive a receipt in 15 minutes. Today, I called for a second time, end up at main call center with Kevin who was able to get me a receipt. Unimpressed with Ankeny ops to finalize this rental on the same day or in 2 days and get me a receipt.
Richard WJake was great he fixed a fuse that I didn’t k was there for my truck trope lights he deserves a raise foro going way beyond his duties to help a girl out I would of gave him a tip but I had no cash on me but I was very Appreciative of him to k and help me out thank u very much Donna
DONNA SPedro, the representative was beyond what great customer service is all about. If there is a rating…we give him a 100+
Dewight J | First ImpressionsVery amazing management, easy process , goods well taken care of
EVANTE D | First ImpressionsI love the new storage facility. It is amazing!
RYAN E | First ImpressionsOnly thing is that the alarm goes off every time we open the unit door. And the wording is confusing to turn the alarm on or off. (What does checked in/ out mean? Why don’t you just say alarm armed or disarmed on the keypad?)
Greg B | First ImpressionsThe staff at U-Haul were very helpful. They went out of their way to help me.Jason was patient And professional and totally awesome. Thank you for all your help. Sorry for being a headache at times.
SARAH B | Overall ExperienceEven though I was on a tight time schedule I was adequately instructed in how to access the facility as well as my personal unit. I am confident that my use of this facility will for quite some time.
JOHN N | First ImpressionsLove you so much
Tyra N | First ImpressionsThe staff is awesome! They went out of their way to make sure I had everything for my move and showed me the storage unit after completing all the paperwork, and then switching it to a bigger unit causing new paperwork, and didn't once seemed to have any issues to accommodate the change. Thank you! Joe
Joe C | First ImpressionsUpon checkout from my rental unit, I stood in line for 15minutes to ask questions.....Jason was at front counter, but 4 other customers were waiting. Another employee showed up 15 min later to help at desk.
Linda K | Overall ExperienceVery well staffed and Jason in charge was very friendly and easy to deal with. Definitely recommend and be back for my future storage needs
Jeff K | Overall ExperienceVery proffesionally managed facility. Clean, Neat, Safe and Great Value.
jay g | Overall ExperienceWe will definitely use this place again. Wonderful service and kind staff. The place is clean, secure, and location was convenient.
ASHLEY N | Overall ExperienceI enjoyed my time renting here however they charged me the day I moved out and would not give me a refund even though I didn’t use the next month, so be cautious of that.
Bryanna W | Overall ExperienceLove the staff here!! They are AWESOME!
Gail I | First ImpressionsThe only thing I would really say is the fact that I only needed the storage for 6 days until I was able to fully move into my new place in Ames, but was charged for entire month of $65, if someone isn’t going to be needing a storage for entire month they should at least get some reimbursement for it. Just from a customer’s point of view. Other than that everything was smooth.
Joseph S | Overall ExperienceVery nice facility. Would definitely rent here again!!
THERESA R | Overall ExperienceEverything was good other than reservations not being met.
ANTWANE L | Overall ExperienceI drove almost hour with two separate cars full of our things and arrived at 6:50pm and the doors wouldn’t open. I called and spoke with Jason Hatch, who said “we closed 5 minutes ago” when I asked what time they closed. The assistant manager that I spoke with when I arrived the next morning was excellent. There was a small wait because he was helping a gentleman that had called before they opened! He was extremely empathetic to my situation and completely turned my experience around. I think he also mentioned it was only his second week, props to him. Give that man a raise.
Alexa J | First ImpressionsExcellent staff clean storage and truck. So wonderful customer service I will always use this U-Haul location for moving.. thank you!!!
Luke W | First ImpressionsI love the place and the staff very friendly the business is booming and I'm happy to be a part of it the location is great.
MICHAEL W | First Impressions