Customer Reviews for U-Haul Moving & Storage of Ankeny

183 reviews

221 SE Magazine Rd   Ankeny, IA 50021

(515) 965-4455

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(515) 965-4455

221 SE Magazine Rd
Ankeny, IA 50021

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5 pm
Special Operating Hours
  • 7/4/2022: 8:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The people working there are fantastic! Would definitely rent from Magazine Rd again! Thank you!

Anita M. 
Rating:
5.0

Awesome service! The employees were extremely helpful and friendly. I will definitely be back.

Jessica B. 
Rating:
5.0

Stock up with more supplies. I was looking for a mattress cover for a queen bed but couldn't find one at the store.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
4.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

Thank you so much for helping me out. We will be doing business with you again.

Christopher R. 
Rating:
5.0

Manager Mechell (I believe) was on the lot Sunday June 19th, helping to check in the 6x12 trailer. Very courteous and professional.

Gene R. 
Rating:
5.0

Your staff was very pleasant and helpful. We would definitely recommend it to others. Thank you.

suzen S. 
Rating:
5.0

Customer did not leave a comment.

Ragena M. 
Rating:
4.0

Customer did not leave a comment.

Maria S. 
Rating:
5.0

Michelle from the front desk was absolutely incredible. She has been one of the best employees from any corporation whom I have ever worked with. She made the entire experience so much better than it could and was expected to be.

Marissa M. 
Rating:
5.0

Everything went very well! Quick check in and check out! Thank you

Jerry A. 
Rating:
5.0

The young lady working there is awesome. Very helpful!

John H. 
Rating:
4.0

x

Erik R. 
Rating:
5.0

Nothing.

Bonnie S. 
Rating:
5.0

Customer did not leave a comment.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

all good

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

Emily F. 
Rating:
3.0

Just more friendly

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

Customer did not leave a comment.

Alvin O. 
Rating:
5.0

paved parking lot

Brian C. 
Rating:
1.0

I made a reservation a month in advance, but even still, the truck wasn't available and I had to pay an extra $220 in fuel because I couldn't change the date. I wan't been available to get a discount because of the change. I will tell people to avoid U-Haul because they don't honor reservations made weeks in advance.

Matthew G. 
Rating:
5.0

None

Casey L. 
Rating:
4.0

Customer did not leave a comment.

Kalyn J. 
Rating:
3.0

Tried to pay with my card online but you charged my boyfriend. I would suggest using the card the reservation was made with

Allen P. 
Rating:
3.0

My bill was for 72 hrs of use. I only needed the equipment for 24 hrs. I would have picked up the trailer a day earlier if I had known I was being charged for 3 days.

Susania E. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
3.0

Need more workers there. Just one poor lady working by herself.

Floyd P. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY A. 
Rating:
1.0

Customer did not leave a comment.

Gage Y. 
Rating:
5.0

The gal with the redish hair. Younger. She needs a raise!! So friendly! Remembered me and asked how i was and how it was going w my move and injury. Knew her job well! I highly recommend working with her! She was awesome!!

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

I was scheduled to return the Uhaul truck at 6:30PM which meant I needed to do the online return process, but when I needed to take a picture of the fuel level and mileage the app and/or website would not allow me to take a photo on my phone so I could not complete the online return process.

Luke R. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Mechell Beacham did a very good job with getting my rental van. She went above and beyond by helping me when the location had just closed. She was working in the yard and trying to finish her day. She put her personal time on hold to take care of me. Outstanding service. She represents your company very well. Did I mention that Mechell Beacham is amazing at customer service?

John C. 
Rating:
5.0

Customer did not leave a comment.

TIM L. 
Rating:
4.0

Inside of 6' x 12' box trailer needed to be swept out after we opened it up and before loading furniture. Outside of this issue service was very good!

Todd S. 
Rating:
5.0

Customer did not leave a comment.

HALEY N. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Pick up and drop folks were great. Trailer was new and pulled great from Iowa to Florida.

Kent L. 
Rating:
2.0

The trailer door did not operate well. The taillights were falling out of the back of the trailer. We had problems with the trailer in Sioux City, Iowa, and the Uhaul location just blamed my truck.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

dawson L. 
Rating:
5.0

Staff should point out that I should inspect vehicle using online tools before leaving Uhaul lot. Other than that all was good. Staff was accomadating when needing to extend my rental.

David M. 
Rating:
5.0

This probably is a U-Haul corporate issue, but please stop making us repeat every question we already answered online. It takes too much time and when there are 5 people are in front of you in line… there goes 20 minutes of your rental time. Also I tried checking in the trailer when I was in the parking lot and the app is poorly designed. I do t have time to debug it for them to enable sharing my location. Although, I did figure it out and it still didn't work. After a long day of moving boxes I really didn't need to waste another 10 minutes of my day while exhausted.

Derek D. 
Rating:
5.0

Great customer service. Nice people to work with.

Tim F. 
Rating:
5.0

Customer did not leave a comment.

Kaylor K. 
Rating:
5.0

Customer did not leave a comment.

MarkD D. 
Rating:
5.0

Customer did not leave a comment.

Miguel A. 
Rating:
5.0

Amanda you as awesome to work with. Thank you!

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

Julia W. 
Rating:
3.0

Again, the UHaul check in process was awful. Ended up leaving my key in an open box because I couldn't get into the key drop box. The pick up/drop off via phone is a joke.

Kris J. 
Rating:
5.0

Customer did not leave a comment.

Theodore W. 
Rating:
4.0

Friendly staff even though one of the card readers was acting up.

Adam B. 
Rating:
4.0

Battery kept dying during the move. Couldn't turn the truck off because if we did it wouldn't start again.

Adrienne M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Web site was confusing and claimed no trail available. I called the location directly and got things taken care of.

Jim M. 
Rating:
4.0

Everything was good except the furniture dolly ordered was unavailable at the time of pick up. The woman I dealt with was excellent though with her customer service.

Scott V. 
Rating:
3.0

Customer did not leave a comment.

Patrick Jodene L. 
Rating:
5.0

The lady was so nice and offered to stay late because I was trying to get there before closing and it was pouring down rain. She was so nice she deserves a raise!!

Natasha W. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Carlos K. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I didn't realize I should have reserved a trailer. They took care of my needs on the spot. I will reserve next time 👍

Jacque P. 
Rating:
5.0

They were fantastic Best U-Haul experience ever

DONALD V. 
Rating:
5.0

Staff was very friendly and knowledgeable. Got us quickly checked in and on the road, and returning the truck was even easier. Thank you!

Casey S. 
Rating:
1.0

I started out with less than 3/8 tank of gas and have a receipt from that same hour on the same day from a gas station right across the street for $104.25. I was told by the clerk to return the truck with that same amount and I did so on April 28. I didn't see on the paperwork that I was expected to return the truck with a full tank of gas and I have a pending bill from U-Haul for $74.00 NOT HAPPY This was very deceitful and low class. I am glad that not all U-Haul sites are as crooked as this one. That attendant/clerk should be told about this and reprimanded so it does not happen to someone else to keep a great perspective of the nice job that U-Haul does. Thank you for this opportunity. Gerald Lobb

Gerald L. 
Rating:
5.0

Mechell and crew were AWESOME! They were extremely nice and accommodating. I'd recommend their facility to anyone.

TIMOTHY A. 
Rating:
5.0

The lady I dropped it off with was very helpful!

Matthew G. 
Rating:
5.0

Excellent, helpful & courteous personnel.

Garry W. 
Rating:
3.0

Told gas was full only had 3/8 of a tank. It was taken care of. Cables were wrap up around door wheels at top. Door wouldn't close. Called and mechanic came out but couldn't fix it. I disconnected cables and used it anyway. Told u-haul dealer in Independence Mo. and he said he would send it to the shop. He was very pleasant to work with. A little overlook and care would go along way in Ankeny.

dennis A. 
Rating:
5.0

Customer did not leave a comment.

Jody C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Excellent service

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Sean G. 
Rating:
5.0

Staff was great! No improvement needed.

CHRIS I. 
Rating:
5.0

All was good

Tim B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great staff there!

Aaron T. 
Rating:
3.0

I place my order about a week in advance and requested a furniture dolly, but they didn't have one ready for me. When I arrived I was also hoping to request a second 2 wheel dolly but they did not have any extras.

Emily W. 
Rating:
5.0

The staff was professional and efficient

KENNETH B. 
Rating:
5.0

Very nice people

SAM E. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Friendly staff!

Aaron T. 
Rating:
5.0

All personnel were extremely friendly! Best U-Haul experience I've had!

Erin M. 
Rating:
4.0

The truck was dirty when we picked it up.

Leanna S. 
Rating:
1.0

Refer to above

Alec C. 
No reviews have been submitted for this location.

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