Customer Reviews for U-Haul Moving & Storage of Apopka

Appreciate the rep hooking up the lights and trailer for me.

Nothing! Was a great experience! Very good customer Service!

None

Train your staff better. Also, clean and maintain the equipment between renters.

It would be nice to have cruse control in all the vehicles

Very polite and the check in app, although finicky at times really saves a lot of time and is very convenient.

The Altamonte location really messed up my reservation but the Apopka location was amazing. Staff was great and it really shows that they care

Everything was great

Spray trailer afer cleaning (pest control). Front cab was clean. Need more customer parking.

Pickup and drop off was very simple and convenient!!

I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.

Neph and his team are wonderful.

Nothing really to improve upon . You have fast service & friendly staff . Great experience overall.

I rented a motorcycle trailer and had a great experience doing so. The trailer was in good shape and the whole process from reservation to pick up and drop off was very customer friendly. Neph and his team were very helpful and went out of their way to help me with a few things, which i wont go into detail, but were very important to me. Thank you Neph and Uhaul team!

Great job by all.

The attendant was great assisting and confirming all details. It was a fast process.

The very good

Always great service. Facility Manager is awesome

Let people know that they have changes locations that you suppose to pick up the truck. Not when you call them. A day or two would have been nice

Keep up the good service. Thanks

Trailer was not ready or available for my scheduled pickup that was guaranteed. Had to move my plans to the following day.

I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.

First time have to use a Uhaul thought it would be a hassle . I was so wrong. Quick painless. Staff so friendly and help full. This encludes guys outside when I rented the truck to when I returned it ! Thank you to all the guys !

Professional knowledgeable courteous customer service

Very professional experience. They even stayed a few minutes after closing to allow my husband to bring the truck back.

The guy who took the truck asked me to get out an moved it . In the rush I did not get my phone and when I went back they swore it was not in the cab. 99 % sure he took my phone and I will be using another moving company in the future.

This is an excellent place to rent a van or truck.

I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!

Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless

Absolutely great service. This is, now, our new U-Haul location.

Just keep doing the same. Service was great!

Very nice experience, all around.

Excellent location with great people they really get customer service

Everything seemed very good at the time I was there: very good customer service. The only problem is people are waiting too long on the phone before someone talks to you.

Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com

I was given a 400 miles by manager but then changed to 300 by person at counter when picking up truck. Nobody told me truck was ready, just door open and truck on. Nobody walked the truck to insure all was correct. Tank was not at Full but I returned at full. Still trying to charge $40 when I didn't leave until 7:30 trying to figure out which was my truck. Rude counter people

Great group of friendly, helpful employees !

we saw roaches on the truck. not sure if they clean it after someone use it.

Why was i charged over $60 for 1 day??? I barely drove 10 miles!! I will be going in to complain on Saturday. I have done a lot of business with this branch and they clearly have overcharged me.

Neph & Carlos Abreu, are the truth! They really looked out for me. Thanks guys! Mr. Byrd

Location was good. Uhaul corporate customer service was the worst I've ever experienced and I'll never use uhaul again.

I checked in, in advance to avoid going in the store so as to not come in contact with other customers. In spite of checking in, in advance I still had to go inside 2 Different times totaling about 20 minutes surrounded by additional customers. If you are going to offer this service, it should be honored by all locations for the safety of all guests.

Great customer very nice ppl from the gentleman that check me in to the gentlemen that checked me

Great service

But now we we are putting the money rate to high

Well there was an employee not wearing a mask helping customers his name was Dallas. They acted like it was a chore to help me get checked in and out. The employee that came to look at the truck to make sure things with up to standards was the only employee that actually was nice and pleasant. He had great customer service skills. The rest of them may need to be refreshed on those skills. I work in the field of customer service and I was impressed.

The truck was beat up had little Xs all over body , pulled to the left ,

Very easy an very Friendly People to deal with, have never had a Problem renting a U-Hal at this Location.

Love this place manager is cool and they got me when i need a trailer. GREAT TEAM!!!

Great customer service. When I returned the vehicle the employee checking me in did so quickly and professionally. The only flaw was the interior light in the back of truck did not work.

well done

Wish it was clear that the truck had no ramp. I would have gone with one that did.

Extremely efficient and a pleasurable experience.

Thank you I would definitely use your facility in the future if I need to do so.

I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.

Good customer service and good experience. Clean facility and friendly employees.

The lady was so sweet and helpful. Thank you so much!

Super friendly and helpful staff!

The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!

EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!

Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.

Great staff THANKS

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We have no complaints. Nice facility, nice staff. Will rent again if need arises.

Staff pleasant, trucks in good condition and storage clean.

Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!

Great facility

Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!

Neph and his staff are the absolute best!

Neff the manager is very knowledgeable and competent !

The gentlemen that helped me was great.

Manager neph was amazing got us moved in so fast will definitely recommend this location

We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared

Can staff be too friendly?? If so, there were here

Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!

Please take down the sign listing the price for dumpsters that you do not provide. Thank you.

Very nice & helpful. Clean storage.

Great experience

I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..

Facility well lit & clean. Cost is too high.

Great job

Great facility and staff!

Convenient and great value

Everything was good

Fast great service!

Friendly staff. Well managed.

The service at this location is extraordinary!

very well run location.

Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.

I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.

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No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.

I will rent their ugly gain your personality kindness

Manager was very knowledgeable and informative.

Great service.

Thanks!

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You are the most expensive, compared to others for same service.

My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .

No complaints. Access always easy and staff helpful.

It was a very good experience

I had a great experience.

Convenient and clean. Well lit and secure.

Extremely clean and secure!