Great customer service. Internet was down when i arrived. I have non complaints. It was a pleasure doing business at this location.
ALISHA H.Customer Reviews for U-Haul Moving & Storage of Apopka
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
APRIL M.Keep being your self
STACY D.Manager seems very uptight and stressed every single time I go in. Other than him, everyone is very nice at this location. You can tell when manager is in, everyone is on edge. When he's not, they all seem a lot happier. Last but not least, Last night 4/15/2020 I reserved a trainer for 24hrs at this same location and all of a sudden they no longer have it. Usually you can't reserve if not available. Instead of getting a call, I got a txt to contact customer service. Lucky for me, I don't mind driving a few extra minutes down the road. Will no longer come to this location.
ARNOLDO B.Truck was a little dirty and smelled like marijuana inside. Other than that it did what I needed and was last minute so I can't complain. Smooth pickup and drop off will rent again.
JAN A.Always a great group to do business with.
ASHLEY P.Everything is good
BERNARD T.Very good service
JAROSLAW L.Continue the good work
BERNARD T.We've used this location before and the workers are very quick & professional in all aspects of the process. Have Never had to wait for my vehicle reserved online.
THOMAS C.Staff was Great as they always are.
FRANCIS B.The ownership cares about their customer rerlationship!!
Harold B. | Overall ExperienceThere is nothing that you need to do. The whole experience was great and easy. The staff at the location should have lunch brought in for them. They were beyond great.
Loren S.This Location is extremely busy I need more Personnel. They did good with what help they had.
Jaime B.Nothing at this time. The gentleman who check me in after my trip was the nicest young I have met in a long time. Keep him around
WALTER M.2nd time using that location in Two months. There is a good reason, perforce customer interactions.. keep it up guys.👊
JACOB M.Great Customer service.
ROMNY R.I had a problem with picking up from my mobile device. I had to wait over an hour on two different phone to speak to some one. And they pick up the second phone calls first rather then the one we use to contact U-Haul first. But after a few minute they work on my dashboard so I could get the van.
Moses D.Just wanted to give a shout-out to the manager. He was holding down the fort and getting everyone taken care of. He was awesome to deal with and great customer service. Also the gentleman handling the equipment was great as-well. 10/10 experience
LORNE S.Great service. I was there at 9am on Sunday and they had the truck ready. I would recommend that rental location to my family and friends.
MARCO L.Very friendly employees.
LUCIO M.Close the door to this location.
Michael T.Long line and only 1 person was working and it was month end.
STEPHANIE E.This UHAUL establishment is by far the best! The employees here are absolutely the greatest. Naph is the best, he knows how to talk to customers and knows his craft.
TIMOTHY D.Carlos was absolutely amazing.
MALLERIE F.Awesome!!
JOHN H.None, everything was smooth and easy
Scott G.I did not look the trailer over and after loading realized all four tires were bald.
DENNIS S.Great management.
MICHAEL M.This is my favorite location! Always. Manager and team are amazing!
JORGE O.Great supervisor and his communication with me excellent work highly recommend him
Herman S.From start to finish all employees were Top Shelf... will definitely come back if the need arises. Thanks for being available last minute...
JACOB MICHAEL M.Liked the security system there knowing that my personal belongings were safe
Philip H. | Overall ExperienceThe manager here is a reasonable and helpful man. He leaves a great impression.
julia g. | Overall ExperienceNeph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!
Nicole G. | First ImpressionsWhen I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.
Clayton A. | Overall ExperienceNot things
QUAN C.Great experience! Employees were friendly, quick, efficient!!!! I highly recommend this location!!!!
COURTNEY F.The team at the Apopka location was super helpful!! When I called to check on arrival time They were prompt and provided a needed update. When I arrived, Neph was efficient and signed me in quickly. The truck was pulled around and Neph even Park the truck near my car to make it most convenient. Can't say enough great things about this team!
MARLENE K.Everyone was very helpful.
kenneth D. | Overall ExperienceAll the workers were very nice attentive and helpful. I have one complaint though. We returned a little after hrs. My son was checking the back and everything when he dropped his house key and didn't notice. I locked the doors and was jus dropping the keys in the store when he alerted me. Too late! We called the 800 # and the lady said she'd call the location mgr and see if he could drop by for us to retrieve them. He never called or responded in any way. We called back about 45 mins. later, she said she contacted him, but still no response. He got in next day & retrieved his spares. I will NEVER use that location again!
ALANNAJ R.The engine was not at its best.
DANIEL C.front drivers side trailer wheel/hub was bent and had a severe wobble, road test equipment regularly before giving them out to customers
Bogdan T.Everything was great,,,no issues
STEVENDURYEA L.Carlos was a pleasure to work with, very professional.
RICHARD M.Smooth and easy!
SCOTT P.Outstanding customer service, equipment and fair price. Thanks !!
Rafael R.Everything was excellent I needed the uhaul on a short notice and timing was perfect!!! Highly recommended
JASMINE H.The customer associate did not link my rental to my name or my email. When I returned the vehicle after hours, it was a fiasco because the website did not help and I had to call customer service which took 20 minutes. The agent was able to help but the entire situation was unnecessarily stressful. I wanted a seamless experience.
Nicole W.Double the miles charges...) My girlfriend and I rented a 15 footer truck to move couple  dressers and two beds that were too big to fit in our Honda CR-V....anyhow the total mileage to the apartment from the truck pick up location were 22 miles. Some how the final mileage for the truck claims we used the Truck twice because it says we use 88 miles. I know we didn't use the truck. In principles I can't accept and convince myself this really happened. I believe somehow this location manipulates the mileages digitally through a device that looks like a cell phone. Unfortunately I didn't verify the mileage when pick up the truck, because I didn't think mileage could be change manually with this device I truly believe that. Howe I did make sure he gas was correct because it is subjected to opinion if the. Needle is not where they haul claim to be. In honesty I know we didn't use that truck in two trips. Therefore I am stating this reviews as it truly happened to us. Now to be fair I will re do the exact same. Trip with my car. To proof if truly somehow we use 88 miles. So please stay away from this location. And if. There others. ere that have experienced something like this with this location please say something write something so it validates this point. Perhaps helping other to avoid this type of. Situation with this particular place.By the the manager and owner as he claims has a very attitude and bad customer service in dealing with the. Issue. He acts like because he is the owner there is nothing a consumer can do... well here is my review...if when I proof the mileage distance with my car turns out the mileage is correct I take back the review and clarify he true.
JACQUELINEGREGOR R.The truck I got had a hole in the roof and they did not even know about it.
Benjamin M.Neph and the staff there are amazing!!
Martin S. | Overall ExperienceDoor was broken and couldn’t raise all the way up.they said they would get that fixed but never did.
Leslie R. | Overall ExperienceI have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.
Richard B. | Overall ExperienceI was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.
Cleretta L. | First ImpressionsI had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!
Jason R. | Overall ExperienceNeph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless
javier g. | First ImpressionsEveryone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com
Jacqueline B. | Overall ExperienceExtremely efficient and a pleasurable experience.
Gregory S. | First ImpressionsThank you I would definitely use your facility in the future if I need to do so.
Sandra S. | Overall ExperienceI have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.
Theodore K. | First ImpressionsGood customer service and good experience. Clean facility and friendly employees.
Richard M. | Overall ExperienceThe lady was so sweet and helpful. Thank you so much!
YISSELL L. | First ImpressionsSuper friendly and helpful staff!
Carol S. | Overall ExperienceThe Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!
Yvette C. | Overall ExperienceEVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!
Bernard K. | Overall ExperienceUnfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.
Steven R. | Overall ExperienceGreat staff THANKS
Gregg V. | First ImpressionsN/A
Heidi V. | Overall ExperienceWe have no complaints. Nice facility, nice staff. Will rent again if need arises.
Terry S. | Overall ExperienceStaff pleasant, trucks in good condition and storage clean.
Mary F. | First ImpressionsSpecial thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
Kizzy G. | Overall ExperienceGreat facility
sandra g. | Overall ExperienceExcellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Jenny P. | Overall ExperienceNeph and his staff are the absolute best!
James N. | Overall ExperienceNeff the manager is very knowledgeable and competent !
Joe w. | First ImpressionsThe gentlemen that helped me was great.
RICK K. | First ImpressionsManager neph was amazing got us moved in so fast will definitely recommend this location
JEFF D. | First ImpressionsWe had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
Sara y. | Overall ExperienceCan staff be too friendly?? If so, there were here
james s. | Overall ExperienceNeeded a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
JAMES R. | First ImpressionsPlease take down the sign listing the price for dumpsters that you do not provide. Thank you.
Andrea E. | Overall ExperienceVery nice & helpful. Clean storage.
Matthew B. | First ImpressionsGreat experience
Julie R. | Overall ExperienceI was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Generea T. | First ImpressionsFacility well lit & clean. Cost is too high.
Denise L. | Overall ExperienceGreat job
Andrew R. | First ImpressionsGreat facility and staff!
Patrick O. | Overall ExperienceConvenient and great value
Sandra F. | Overall ExperienceEverything was good
Dee D. | Overall ExperienceFast great service!
Patrick O. | First ImpressionsFriendly staff. Well managed.
Mark T. | First ImpressionsThe service at this location is extraordinary!
Brittney L. | Overall Experiencevery well run location.
Dan D. | Overall ExperienceSome of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
Sarah L. | Overall ExperienceI booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
JOANN B. | Reservationn/a
Gregory Y. | Overall ExperienceNo follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.
Judy B. | Overall ExperienceI will rent their ugly gain your personality kindness
Dale D. | Overall ExperienceManager was very knowledgeable and informative.
Earnest A. | Overall ExperienceGreat service.
Judy B. | Overall ExperienceThanks!
raquel g. | Overall Experience.
Colleen M. | Overall ExperienceYou are the most expensive, compared to others for same service.
DORA P. | Overall ExperienceMy first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
BRET B. | Overall ExperienceNo complaints. Access always easy and staff helpful.
TRESA B. | Overall ExperienceIt was a very good experience
thomas s. | Overall ExperienceI had a great experience.
MARSHA A. | Overall ExperienceConvenient and clean. Well lit and secure.
ronnie j. | Overall ExperienceExtremely clean and secure!
Elizabeth D. | Overall Experience