Customer Reviews for U-Haul Moving & Storage of Apopka
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Apopka
Terry S. on
We have no complaints. Nice facility, nice staff. Will rent again if need arises.
Anthony R. on
I would like to thank the entire staff at this location because sometimes renting a vehicle or equipment in the past had been less than enjoyable at other locations. Everyone here was professional, friendly and courteous. Special thanks to Matt who was great! Also, Noah who took me to my vehicle and the woman (sorry I forgot her name) that checked me back in later that same day. Every one of your employees was exceptional and well TRAINED! They are a class act which means Management and Owners must be as well. Thank you all again!
Craig S. on
always rent from this location. top notch staff with excellent service. Thanks Craig
Mary F. on
Staff pleasant, trucks in good condition and storage clean.
TERRY T. on
I rent before the same trailer and I never have problems with my car pulling in,but this time feel different. Feel heavy and my car have a hard time I don’t know was going on. When I return it I told the guy about it and he told me the they give me a old model and they are very heavy . You guys need to be careful with this. I’m very disappointed.
Lionel T. on
Excellent service
Brian R. on
Nothing to improve, great staff and they really strive to make sure the customer gets what they need. Highly recommend this location.
Ephraim D. on
Excellent and knowledgeable staff
Kizzy G. on
Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
sandra g. on
Great facility
Numa S. on
Personnel at this location were terrific. Very professional.
Robert M. on
Fast service met me by my vehicle before I could get out.
Joseph W. on
Make refunds a cash refund instead of forcing me to use gift certificates at Uhaul.
Randall B. on
We dropped it off and were out in 5 minutes. Great young man who even recommended a great place for breakfast near by
Kennie A. on
None
Frank B. on
Staff here are always very helpful. This is my branch of choice as there are a number I could use.
Jorge O. on
Best service compare to all the Orlando lications.
Jennifer J. on
Service was prompt and pleasant at pick up and drop off!
Richard W. on
Both employees I dealt with were very helpful and pleasant.
Sonia T. on
The transaction went very smoothly both at pick up and return.
Jenny P. on
Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Giovanni I. on
I rent a truck for 24 hours. I want to return a truck when the Uhaul store was close and I drive and park a truck in the same place I rent. I call a online custome service to help to do a return over the phone becouse online site was asking for my location and I don't want to share that, Uhaul over the phone Don't want do that and I return a next day to do a return. I was not happy about Online custome service.
Mindy M. on
The truck rattled and hesitated not sure if it was transmission problems or what we did not even have an hour maybe a little more didn’t put but 14 miles on it and it still cost $58 that’s a scam if I ever heard of one
steven C. on
Mr Abreu went above and beyond to help me
Mellisa W. on
Overall a great experience.
Greg M. on
The cab of the truck reeked of cigarettes. It made for a very unpleasant driving experience. My eyes burned and stomach was nauseous while in the vehicle. Rolling both windows down improved conditions marginally.
SEAN C. on
Drop off on the other hand quick and easy no problem was whatsoever informative nice in and out without an issue.
Sheryl L W. on
Things happen in life. We cant control everything. I will be moving again in three months. I WILL NOT use UHAUL. I hope you enjoy your additional day charge because you will lose ALOT more business from word of mouth.
Ijenna G. on
Not happy with the total price.
PADDLE F. on
Great job by Neph!
Felisa R. on
love this location...excellent customer service
Eric R. on
Friendly staff, very efficient and quick to rent.
Ana R. on
Everything was excellent from the reservation via telephone, the pickup of the truck and the delivery the staff is very friendly and efficient thanks
James N. on
Neph and his staff are the absolute best!
Peaty M. on
Nothing, I would not rent from any other rental company. When I come in I am waited on right away, the prices are reasonable and the equipment is always clean
ELAINE S. on
U-Haul is so good that you can take it for granted when you need it the most. The Employees at this location were extremely friendly, helpful, and professional. Thank you for your assistance.
Kevin D. on
Nothing. Customer service was excellent! Thank you!
Philip D. on
You guys did a great job. I did have trouble contacting staff by phone I am assuming it was just very busy.
Michael H. on
Friendly, helpful, efficient !
felisa R. on
excellent staff, fast service
CYNTHIA D. on
Keep doing a great job. Thanks
Wayne L. on
Very helpful staff and was in and out very quickly. They operate as a team and the return was simple. Great location
Amanda K. on
Nothing. They were great and flexible.
Joe w. on
Neff the manager is very knowledgeable and competent !
RICK K. on
The gentlemen that helped me was great.
JEFF D. on
Manager neph was amazing got us moved in so fast will definitely recommend this location
Sara y. on
We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
james s. on
Can staff be too friendly?? If so, there were here
JAMES R. on
Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
Andrea E. on
Please take down the sign listing the price for dumpsters that you do not provide. Thank you.
Matthew B. on
Very nice & helpful. Clean storage.
Julie R. on
Great experience
Generea T. on
I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Denise L. on
Facility well lit & clean. Cost is too high.
Andrew R. on
Great job
Patrick O. on
Great facility and staff!
Sandra F. on
Convenient and great value
Dee D. on
Everything was good
Patrick O. on
Fast great service!
Mark T. on
Friendly staff. Well managed.
Brittney L. on
The service at this location is extraordinary!
Dan D. on
very well run location.
Sarah L. on
Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
JOANN B. on
I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
Gregory Y. on
n/a
Judy B. on
No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.
Dale D. on
I will rent their ugly gain your personality kindness
Earnest A. on
Manager was very knowledgeable and informative.
Judy B. on
Great service.
raquel g. on
Thanks!
Colleen M. on
.
DORA P. on
You are the most expensive, compared to others for same service.
BRET B. on
My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
TRESA B. on
No complaints. Access always easy and staff helpful.
thomas s. on
It was a very good experience
MARSHA A. on
I had a great experience.
ronnie j. on
Convenient and clean. Well lit and secure.
Elizabeth D. on
Extremely clean and secure!