Customer Reviews for U-Haul Moving & Storage of Apopka

5430 reviews

1221 E Semoran Blvd   Apopka, FL 32703
(@ Hwy 436 E Of Hwy 441)

(407) 889-5550

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 889-5550

1221 E Semoran Blvd
Apopka, FL 32703
(@ Hwy 436 E Of Hwy 441)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best. Was like a resort..

Michael M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Very friendly folks working there, was treated like I was special, now I like that, Thanks

PHILLIP M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

Trish L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLIS G. 
Rating:
5.0

OH SNAP!!! This place is the bee knees!!

Shawn N. 
Rating:
5.0

This place be da shit! Always motherfuckin' on point! Booyah!!

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
2.0

I was waiting for over 20 minutes when worker was coming inside met someone at the door and took care of them before me

JOHN C. 
Rating:
1.0

Customer did not leave a comment.

JA'QUISHA P. 
Rating:
5.0

Customer did not leave a comment.

PAU T. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

HARRY W. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
4.0

Nothing I could recommend

Claudia G. 
Rating:
5.0

Customer did not leave a comment.

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
5.0

Trucks needs tire alignment

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Staff friendly and very helpful

donald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

KEIRA S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

The man who took our reservation and checked us in was very unprofessional. The trailer smelled like cat urine and all he said to me was "ok". While doing our paper work he kept calling the computer "stupid". Another worker said he would wash it out. The young man that assisted us on returning it was awesome.

WILMA L. 
Rating:
5.0

Customer did not leave a comment.

APOLONE D. 
Rating:
5.0

Billy was great

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

FRED G. 
Rating:
5.0

Thank you so much for helping with my trailer.

Esther A. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
4.0

The truck was clean, but very beat up. The bumper was bent very badly and the cabin had an odd smell and had not normal rattles. The headlights were not pointing correctly as well. The issues with the vehicle were obvious and it should have been repaired more before being rented out. I would not have felt safe using the truck on a cross country move. In town moving like I did the issues were not as large of a concern.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

SHELLY F. 
Rating:
4.0

Update the barcode on the Dropbox window. Would not scan.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Keep up the positive attitude and the good wishes. That means a lot to me. Guidance and blessings!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

OSCAR F. 
Rating:
5.0

Customer did not leave a comment.

TY W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK T. 
Rating:
5.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

The Semoran location did not have a unit large enough to meet my needs. I was referred to the Maitland location. That is why the responses about the unit were no's. At the Maitland location, the responses would be yes'. Tommy at the Maitland location went above and beyond in servicing the contract in order to meet my needs.

Claudia G.  |  Online Move In 
Rating:
5.0

Very helpful and friendly

THOMAS C. 
Rating:
3.0

I came for a trailer. The lights did not work so they put me in a truck. Said it would be an even swap. But I was charged milage so it cost more than double. And when I tried to return to a closer location to save miles I was told that would cost even more.

JOANNE S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

JILL R. 
Rating:
5.0

Used several times. Always a great experience

PHILIP P. 
Rating:
5.0

Great job, Excellent staff

SHANE D. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Nothing

ROSEMARY B. 
Rating:
4.0

Customer did not leave a comment.

Chaz H. 
Rating:
3.0

My father was the one to pick up the moving truck. He said the service was a mess in apopka. He had trouble driving the truck and he told me that the truck that he got couldn't be returned to the location we were moving to and he had to drive it both ways. I didn't know you needed a specific kind of truck I thought all vehicles can be dropped off at other locations and can go only one direction. Dua.

glenn H. 
Rating:
5.0

Excellent customer service

David P. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Free truck “”” jk

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

DONNOVAN R. 
Rating:
4.0

wiper blades needed to be replaced, and air conditioning needed to be recharged

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
5.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

I saw the battery light showing on the Cargo Van. Perhaps it needs a new battery.

TIMOTHY T. 
Rating:
4.0

I was substantially delayed bc someone had cut off and stolen the exhaust systems on multiple trucks

CHRISTOPHER U. 
Rating:
5.0

Customer did not leave a comment.

TONY C. 
Rating:
5.0

Customer did not leave a comment.

NORA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Jasmin F. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The customer service at this location is excellent and John was great; as far as the person who picked up the phone after 7:30 at another location I guess from how she made it sound was very rude and not customer friendly. If the after hours receptionist would be as excellent as the location I went, yall would be the best.

SHANDALE F. 
Rating:
5.0

Customer did not leave a comment.

TOCOSA B. 
Rating:
2.0

Customer did not leave a comment.

NESTOR G. 
Rating:
5.0

Customer did not leave a comment.

Madeline F. 
Rating:
5.0

Staff is very friendly ! Thank you to the two gentlemen who checked me in. My son had left something in the cab and they turned it in and had the front desk call me. Thank you so much for the great customer service!!

Elizabeth M. 
Rating:
3.0

Booked truck rental and ordered boxes online for 12:30 pick up time. Arrived a little late, around 12:50 and attempted to complete online registration with no success.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
3.0

I alway rent my vehicles here. Carlos and Manager know that I Can't put gas on the vehicles. The charge me the gas. They give the van empty. The charge me the 30 dollars fee for not bring it with gas higher. They have change for worst. The guy that took my keys not the nice's employee.

jorge O. 
Rating:
5.0

The staff was very helpful.

GWENDOLYN DENISE C. 
Rating:
5.0

It'd be nice to put a sticker on the gas gauge with arrow pointing to location of fuel tank filler cap!

EDWARD C. 
Rating:
4.0

Customer did not leave a comment.

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Overall a very good location to rent a vehicle from. Friendly well stocked and helpful

WILLIAM B. 
Rating:
5.0

I had a last minute ne

ESTRELLA A. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Jose by courtesy they should be able to adjust the mirrors cuz you going to find out the hard way once youin The road👍

HARRY O. 
Rating:
5.0

Service was excellent from the 1st phone call to my return..thanks again guys

ULE F. 
Rating:
3.0

The reason for the average rating (3-stars) rather than a 5-star rating, is because, there was a mix-up in the delivery of the rental truck. I assume, I and another customer requested the same size truck. The key code & mileage on the truck were different than what was on the form and was assigned a different name on the computer. Other than this major error, my experience was okay. I did have to take a picture of the correct mileage on the truck to verify mileage usage. I think I should have been given at least a 10% Discount due to this human/computer error as a courtesy for my inconvenience. L. G.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Tanisha B. 
Rating:
5.0

They were expedient.

Eugene B. 
Rating:
5.0

The ownership cares about their customer rerlationship!!

Harold B.  |  Overall Experience 
Rating:
5.0

Liked the security system there knowing that my personal belongings were safe

Philip H.  |  Overall Experience 
Rating:
5.0

The manager here is a reasonable and helpful man. He leaves a great impression.

julia g.  |  Overall Experience 
Rating:
5.0

Neph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!

Nicole G.  |  First Impressions 
Rating:
2.0

When I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.

Clayton A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

kenneth D.  |  Overall Experience 
Rating:
5.0

Neph and the staff there are amazing!!

Martin S.  |  Overall Experience 
Rating:
4.0

Door was broken and couldn’t raise all the way up.they said they would get that fixed but never did.

Leslie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.

Richard B.  |  Overall Experience 
Rating:
2.0

I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.

Cleretta L.  |  First Impressions 
Rating:
1.0

I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!

Jason R.  |  Overall Experience 
Rating:
5.0

Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless

javier g.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com

Jacqueline B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mem M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niconia S.  |  First Impressions 
Rating:
5.0

Extremely efficient and a pleasurable experience.

Gregory S.  |  First Impressions 
Rating:
5.0

Thank you I would definitely use your facility in the future if I need to do so.

Sandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose o.  |  Overall Experience 
Rating:
5.0

I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.

Theodore K.  |  First Impressions 
Rating:
5.0

Good customer service and good experience. Clean facility and friendly employees.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet R.  |  Overall Experience 
Rating:
5.0

The lady was so sweet and helpful. Thank you so much!

YISSELL L.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff!

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael o.  |  Overall Experience 
Rating:
5.0

The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!

Yvette C.  |  Overall Experience 
Rating:
5.0

EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!

Bernard K.  |  Overall Experience 
Rating:
2.0

Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.

Steven R.  |  Overall Experience 
Rating:
5.0

Great staff THANKS

Gregg V.  |  First Impressions 
Rating:
4.0

N/A

Heidi V.  |  Overall Experience 
Rating:
5.0

We have no complaints. Nice facility, nice staff. Will rent again if need arises.

Terry S.  |  Overall Experience 
Rating:
4.0

Staff pleasant, trucks in good condition and storage clean.

Mary F.  |  First Impressions 
Rating:
5.0

Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!

Kizzy G.  |  Overall Experience 
Rating:
5.0

Great facility

sandra g.  |  Overall Experience 
Rating:
5.0

Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!

Jenny P.  |  Overall Experience 
Rating:
5.0

Neph and his staff are the absolute best!

James N.  |  Overall Experience 
Rating:
5.0

Neff the manager is very knowledgeable and competent !

Joe w.  |  First Impressions 
Rating:
5.0

The gentlemen that helped me was great.

RICK K.  |  First Impressions 
Rating:
5.0

Manager neph was amazing got us moved in so fast will definitely recommend this location

JEFF D.  |  First Impressions 
Rating:
1.0

We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared

Sara y.  |  Overall Experience 
Rating:
5.0

Can staff be too friendly?? If so, there were here

james s.  |  Overall Experience 
Rating:
5.0

Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!

JAMES R.  |  First Impressions 
Rating:
5.0

Please take down the sign listing the price for dumpsters that you do not provide. Thank you.

Andrea E.  |  Overall Experience 
Rating:
5.0

Very nice & helpful. Clean storage.

Matthew B.  |  First Impressions 
Rating:
5.0

Great experience

Julie R.  |  Overall Experience 
Rating:
2.0

I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..

Generea T.  |  First Impressions 
Rating:
4.0

Facility well lit & clean. Cost is too high.

Denise L.  |  Overall Experience 
Rating:
5.0

Great job

Andrew R.  |  First Impressions 
Rating:
5.0

Great facility and staff!

Patrick O.  |  Overall Experience 
Rating:
5.0

Convenient and great value

Sandra F.  |  Overall Experience 
Rating:
5.0

Everything was good

Dee D.  |  Overall Experience 
Rating:
5.0

Fast great service!

Patrick O.  |  First Impressions 
Rating:
5.0

Friendly staff. Well managed.

Mark T.  |  First Impressions 
Rating:
5.0

The service at this location is extraordinary!

Brittney L.  |  Overall Experience 
Rating:
5.0

very well run location.

Dan D.  |  Overall Experience 
Rating:
4.0

Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.

Sarah L.  |  Overall Experience 
Rating:
5.0

I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.

JOANN B.  |  Reservation 
Rating:
5.0

n/a

Gregory Y.  |  Overall Experience 
Rating:
2.0

No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.

Judy B.  |  Overall Experience 
Rating:
5.0

I will rent their ugly gain your personality kindness

Dale D.  |  Overall Experience 
Rating:
5.0

Manager was very knowledgeable and informative.

Earnest A.  |  Overall Experience 
Rating:
5.0

Great service.

Judy B.  |  Overall Experience 
Rating:
5.0

Thanks!

raquel g.  |  Overall Experience 
Rating:
5.0

.

Colleen M.  |  Overall Experience 
Rating:
3.0

You are the most expensive, compared to others for same service.

DORA P.  |  Overall Experience 
Rating:
3.0

My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .

BRET B.  |  Overall Experience 
No reviews have been submitted for this location.

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