Customer did not leave a comment.
richard sCustomer Reviews for U-Haul Moving & Storage of Apopka
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cynthia S was very helpful throughout my check in process.
Dashia H | Online Move InVery busy place, but got my needs taken care of with a new unit storage unit. The roll up door should be available the entire time during access hours not just the entry door.
Harold W | First ImpressionsGreat place just need a little more light in back of building.
AINSLIE H | Overall ExperienceBilly Eads is so polite and friendly, pleasure working with him
Leonard P | Overall ExperienceBilly and his entire team are the best. From start to finish they simply have the best customer service I have ever experienced. Thank you!
matthew l | Overall ExperienceThe man who helped me was great!
NIKKARA P | First ImpressionsStaff is always pleasant and always make sure they take care of your needs
JENNIFER Y | First ImpressionsBest storage experience I've ever had
Vincent R | Overall ExperienceBilly is fantastic ,his facility is efficient and his staff are trained and very knowledgeable and nice I had two units for a few months I just recently retired from the military and needed time to purchase my home Billy made the whole experience of storage seemless I would and have recommended Billy to other service members for their storage needs and they have also had the same quality of care if all your facilities were operated like Billy and his staff uhaul would be the first choice for storage. Thank you for your attention to this matter and in the future I will us your facility again.
CARMEN S | Overall ExperienceThe ever increasing rent was a turn-off though
Alberto G | Overall ExperienceThis store was amazing and super helpful! Willing to work with us for move-out date and not charge extra. Nicole was sincere and kind, thank you!
Marni C | Overall ExperienceBest UHaul facility I have ever encountered. They took care of all my moving needs and they were super friendly. Thank You.
Christopher W | Overall ExperienceI WOULD LIKE TO OVERLY THANK Billy, Margaret Christy, and Nicole for all of the help they provided for me, what a great team they are Love you guys. Ms Kim White
KIM W | Overall ExperienceGood place for storage. Convenient, well lighted, secure and safe. The staff are well versed in their duties!
GARRETT R | Overall ExperienceThe best U Haul I’ve used to date, they go out of their way to assist. Will be the place I choose every time. AAA+
Kevin C | Overall ExperienceBilly and his crew did a fabulous job with both trailer rental and storage. Thanks so much for your help!
Steven B | Overall ExperienceKeep up the good work and may God bless you all
MATTHEW C | First ImpressionsCrew at the Apopka location has been amazing. Really nice folks and I couldn’t have asked for anything more.
Craig C | Online Move InThe staff was exceptionally helpful in setting up the storage units we needed to store our household items while we wait to close on the house we're buying.
Charles G | First ImpressionsBilly and Joshua are extremely helpful and so nice have done business with them before and will do business with them again great employees..
CARMEN S | First ImpressionsThe staff is great. Very easy to work with
Yancey B | First ImpressionsThanks for keeping my stuff safe , we really appreciate the great communication and helpful staff
Joseph P | Overall ExperienceSecurity lights are turned off during the most vulnerable hours overnight. We were broken into twice in a few months. Manager wouldn't even get off his stool to look at the damages. He blames "corporate" and told us addresses of a couple other facilities close by. Someone was sleeping and using our toilet several nights. Police reports filed and security camera footage requested. Manager is completely unresponsive. Just sitting on his stool collecting a paycheck. Moved out yesterday. Mr. Billy Eads provided a move out receipt but said the last 5 days paid in full could not be prorated. He acknowledged that he was aware of the campfires being burned between units but said that he couldn't do anything about it. Again, "Corporate's" issue. SHAMEFUL staff, attitudes and conditions!!
Andrea A | Overall ExperienceGreat customer service and wonderful employees
Jennifer J | Overall ExperienceThe best storage people their us They will help out as much as they can
Joann M | Overall ExperienceZero protection for your stored goods, no locks or gates. Anyone can stroll right in and mess with your belongings.
zackery b | Overall ExperienceBilly Eads and his staff at Apopka Moving and Storage have been super helpful from start to finish, always seem willing to put in the extra effort to make the rental experience what you want: efficient, easy and affordable.
Clarke D | Overall ExperienceGood customer service friendly staff
Brenda P | First ImpressionsEverything was good except the pricing for a small storage was a bit high.
Kaled T | Overall ExperienceThese manage Bulky very special person
joann m | Overall ExperienceThe unit we reserved was not accessible due to holes in the ground from the rain, so I parked in a different spot. When I spoke to Uhaul staff, they were very understanding and courteous. When it was time to get the trailer out of storage, the young man that helped us was wonderful. Well run business with excellent staff!
Amy S | Online Move InNo nos llevamos una buena experiencia. El día de salida se suponía entregáramos el trailer en nuestro county y cuando llegamos resulta que no había espacio. Llamamos a servicio al cliente y estuvimos alrededor de 2 horas para que nos enviaran a otra localidad. Cuando llegamos resulta que no teníamos acceso y la que nos atendió la llamada nunca nos brindó un código de acceso. Volvimos a llamar y nos enviaron a otra localidad donde al fin pudimos entregar el trailer. Estuvimos más de 4 horas intentando ser responsables para entregar el trailer ya que al otro dia entrábamos temprano al trabajo y por eso la necesidad de entregarlo ese mismo dia. La ultima persona que nos atendió la llamada nos ofreció un reembolso y resulta que tampoco supe nada respecto a eso.
Gisela N | Overall ExperienceProfessional, accommodating and very helpful in communicating availability of unit availability! Customer service was excellent and staff very professional
Fred L | First ImpressionsHAVE NOT MOVED IN YET, BUT SO FAR SO GOOD
George A | Online Move InEverything about this place was professional, clean, and helpful. My only complaint was during move in, a white vehicle was parked directly our front of the area to load my stuff into the storage facility. I think he must be private security, because I have returned there many times to see the same car (with a man in it) parked there and in the area. I could have asked him to move, but figured if he worked there he would offer to move.his car to make my move in easier. But a small complaint as the place is a great place to rent from.
Jeff K | First ImpressionsThey told me I can park my two trucks there than a month later said that I have to move them because there to long but I seen other trucks there too that’s long so I’m going to reach out to corporate
travis t | Overall ExperienceHow UHaul has not improved Access to the storage units is beyond Me. I was told there would be a “gate” that closed at 7p, but after that there was Access until 10p. What they DIDNT Say that Access was through at standard size Door,, that had to be Closed after 5min otherwise the Alarm would go off! WTH how are you supposed to move furniture or other HHD goods through a regular size door, which wasnt a straight in and out door! This is probably because the Facility is not properly Fenced,, so they secure the Building instead of the Property.. how freakin stupid. How about doing BOTH!!
dave r | Overall ExperienceHaving move-in carts made things super helpful! What impressed me most though was the encouraging staff. My wife and I just moved to this area for jobs and the very first people we came across were at this facility. Thank you for helping us feel so welcomed!
Thomas N | First ImpressionsOffice staff were helpful with recommendations for our move in day. The only thing that I am worried about is the gap in the bottom left corner of the garage door on our unit. I'm sure small critters can get in.
Kathleen P | First ImpressionsToo expensive and a lot of damage to my things due to the unit not being sealed properly
lindsay p | Overall ExperienceUHaul continues to be the poor choice available because there are few other companies that have the equipment they do. Some locations Are Better run than others!!!
dave r | First ImpressionsEveryone was helpful!!! Carlos is always great to work with. 🙌🙌🙌😊
Jennifer C | First ImpressionsIt was an awesome, easy, smooth, welcoming, enlightening, and friendly, and very informative. I would like to thank Charles for everything he was very polite and professional as well.
Josie G | First ImpressionsGreat experience!!😊
Deborah B | Overall ExperienceIt was a pleasure working with Victor and Charles. Victor gave me guidance to obtaining a truck when there was none available at the facility. Charles saw that I was stressed out and showed compassion and told me to relax everything will be alright thanks guys I definitely recommend this place.
Princess O | First ImpressionsThe staff is always friendly and helpful. They really make you fee like an priority when you come in. My original experience with U-haul did not start off smooth but once I met the staff here and they helped correct my issues my opinion changed. They are such a needed and appreciated asset to the area! If I have storage needs in the future I will use them!
Beatrice B | Overall ExperienceStaff was very professional and friendly
JENNIFER J | First ImpressionsVery clean, very secure, and great staff!
Billy B | Overall ExperienceAll my accommodations were met perfectly !
Tamara L | First ImpressionsAlexandra was wonderful in my check out process !! August has been great throughout my stay
bill a | Overall ExperienceWe Ran into a Few glitches due to shortage of help but the person at the desk was very helpful under the circumstances. Nobody can help glitches.
Marion C | First ImpressionsUltimately I moved RV storage location due to no security fence.
Carlos S | Overall ExperienceStaff was very helpful and accommodating.
Earl J | First ImpressionsVery good experience, will use this facility again.
julia w | Overall ExperienceVehicle stored @ facility was broken into, staff was unconcerned and unfriendly about the situation.
John M | Overall ExperienceThank you ❤️🙏💯🎯
Mindy D | Overall ExperienceI had my storage space for almost 3yrs. Until recently everything was fine. The manager on site had my checks as payment for October, but they were lost in transit to the home office. This caused no end in grief for me. The locking of my units, lien notices, etc. I then had to pay for stop payments for my checks, in the amount of $76. No reimbursement from U-HAUL. Then drive to their office to make the payment because U-HAUL lost my payment. To say the least not convenient and costly!
Susan A | Overall ExperienceThe manager August provided excellent service
Kaled T | First ImpressionsKudos to August. He was very understanding.
Anika P | Overall ExperienceSorry we had to leave, too far to go since we moved and monthly fees kept going higher.
JAMES R | Overall Experience1000 veses graciasss💕💕💕
Adriana L | Overall ExperienceStaff was super polite and helpful, even volunteering to assist in unloading my car off of the trailer.
Stuart J | First ImpressionsI was not given the unit tour before purchase. I purchased the internet then aske to see it to discover it was not the size told ald could not move into the unit. I cancelled the order and had full attitude from the owner of this location. This further proved lack of good proferrions and honest service I have had in the past from Uhaul. I am very disappointed in lack of integrity
Shelly B | Overall ExperienceStorage was safe, convenient and accessible. Could not ask for better service.
donald s | Overall ExperienceStaff friendly and very helpful
donald s | First ImpressionsThe Semoran location did not have a unit large enough to meet my needs. I was referred to the Maitland location. That is why the responses about the unit were no's. At the Maitland location, the responses would be yes'. Tommy at the Maitland location went above and beyond in servicing the contract in order to meet my needs.
Claudia G | Online Move InThe ownership cares about their customer rerlationship!!
Harold B | Overall ExperienceLiked the security system there knowing that my personal belongings were safe
Philip H | Overall ExperienceThe manager here is a reasonable and helpful man. He leaves a great impression.
julia g | Overall ExperienceNeph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!
Nicole G | First ImpressionsWhen I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.
Clayton A | Overall ExperienceEveryone was very helpful.
kenneth D | Overall ExperienceNeph and the staff there are amazing!!
Martin S | Overall ExperienceDoor was broken and couldn’t raise all the way up.they said they would get that fixed but never did.
Leslie R | Overall ExperienceI have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.
Richard B | Overall ExperienceI was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.
Cleretta L | First ImpressionsI had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!
Jason R | Overall ExperienceNeph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless
javier g | First ImpressionsEveryone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com
Jacqueline B | Overall ExperienceExtremely efficient and a pleasurable experience.
Gregory S | First ImpressionsThank you I would definitely use your facility in the future if I need to do so.
Sandra S | Overall ExperienceI have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.
Theodore K | First ImpressionsGood customer service and good experience. Clean facility and friendly employees.
Richard M | Overall ExperienceThe lady was so sweet and helpful. Thank you so much!
YISSELL L | First ImpressionsSuper friendly and helpful staff!
Carol S | Overall ExperienceThe Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!
Yvette C | Overall ExperienceEVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!
Bernard K | Overall ExperienceUnfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.
Steven R | Overall ExperienceGreat staff THANKS
Gregg V | First ImpressionsN/A
Heidi V | Overall ExperienceWe have no complaints. Nice facility, nice staff. Will rent again if need arises.
Terry S | Overall ExperienceStaff pleasant, trucks in good condition and storage clean.
Mary F | First ImpressionsSpecial thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!
Kizzy G | Overall ExperienceGreat facility
sandra g | Overall ExperienceExcellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!
Jenny P | Overall ExperienceNeph and his staff are the absolute best!
James N | Overall ExperienceNeff the manager is very knowledgeable and competent !
Joe w | First ImpressionsThe gentlemen that helped me was great.
RICK K | First ImpressionsManager neph was amazing got us moved in so fast will definitely recommend this location
JEFF D | First ImpressionsWe had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared
Sara y | Overall ExperienceCan staff be too friendly?? If so, there were here
james s | Overall ExperienceNeeded a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!
JAMES R | First ImpressionsPlease take down the sign listing the price for dumpsters that you do not provide. Thank you.
Andrea E | Overall ExperienceVery nice & helpful. Clean storage.
Matthew B | First ImpressionsGreat experience
Julie R | Overall ExperienceI was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..
Generea T | First ImpressionsFacility well lit & clean. Cost is too high.
Denise L | Overall ExperienceGreat job
Andrew R | First ImpressionsGreat facility and staff!
Patrick O | Overall ExperienceConvenient and great value
Sandra F | Overall ExperienceEverything was good
Dee D | Overall ExperienceFast great service!
Patrick O | First ImpressionsFriendly staff. Well managed.
Mark T | First ImpressionsThe service at this location is extraordinary!
Brittney L | Overall Experiencevery well run location.
Dan D | Overall ExperienceSome of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.
Sarah L | Overall ExperienceI booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.
JOANN B | Reservationn/a
Gregory Y | Overall ExperienceNo follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.
Judy B | Overall ExperienceI will rent their ugly gain your personality kindness
Dale D | Overall ExperienceManager was very knowledgeable and informative.
Earnest A | Overall ExperienceGreat service.
Judy B | Overall ExperienceThanks!
raquel g | Overall Experience.
Colleen M | Overall ExperienceYou are the most expensive, compared to others for same service.
DORA P | Overall ExperienceMy first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .
BRET B | Overall ExperienceNo complaints. Access always easy and staff helpful.
TRESA B | Overall ExperienceIt was a very good experience
thomas s | Overall ExperienceI had a great experience.
MARSHA A | Overall ExperienceConvenient and clean. Well lit and secure.
ronnie j | Overall ExperienceExtremely clean and secure!
Elizabeth D | Overall Experience