Customer Reviews for U-Haul Moving & Storage of Arcadia Lakes

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Arcadia Lakes

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Roger L. | Overall Experience |
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Excellent customer service!

PATRICIA M.
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Customer did not leave a comment.

BILLY M. | Overall Experience |
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Customer did not leave a comment.

sharon c. | Overall Experience |
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Angela Ballance is an outstanding manager who gives customers kindness and courteous service. She sees people and not numbers, which is comforting in perilous time. I always received a call if something was out of the ordinary.

SEAN B.
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Customer did not leave a comment.

JEAN O.
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Customer did not leave a comment.

WILLIAM H.
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Customer did not leave a comment.

JANE D.
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Portia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!

Erica P.
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Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger's face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.

KATHY R.
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Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit

HARRISON G. | Overall Experience |
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Great location Great associates.

Christina W. | First Impressions |
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My u-haul truck broke down wasn't given any compensation back for lost hours

SARA P.
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Customer did not leave a comment.

CURTISLEON B.
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Great service at this location

MATTHEW P.
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Customer did not leave a comment.

Scott N.
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This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.

MEOCHIA J.
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Customer did not leave a comment.

Joshua R.
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Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.

JOHN J.
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Customer did not leave a comment.

CHENEDA H.
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Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

MARY S.
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Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

kimberly K.
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Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

harvey B.
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I had to take a picture in front of the van I rented before being allowed to use the property.

teresa T.
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A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

Arthur C.
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None

Joseph Y.
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Totally satisfied.

Paul J.
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Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

tiawanna J.
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Customer did not leave a comment.

TIAWANNA J.
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Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

Rose F.
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I have no complaints about this location. The drop off was was easy.

brittany M.
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Customer did not leave a comment.

Lawrence A.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

kenneth s. | First Impressions |
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Customer did not leave a comment.

Rebecca V.
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Great service

Sarah B.
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Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

JOSEPH K.
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Customer did not leave a comment.

Robert M.
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After hours drop off

TAMEKA W.
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Customer did not leave a comment.

Amber G.
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Customer did not leave a comment.

ARETHA F.
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Office personnel was very courteous and helpful.

Tabitha L.
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Customer did not leave a comment.

tonya G.
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No complaints

kiara m. | Overall Experience |
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Customer did not leave a comment.

Joulious W.
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Awesome experience! Will definitely use again.

Kenneth B.
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Customer did not leave a comment.

TAMARA M.
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Customer did not leave a comment.

donna N.
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Customer did not leave a comment.

curtis g. | First Impressions |
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Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

suzanne W.
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Always great service and nice people!

SHANDON E.
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Customer did not leave a comment.

Debra E.
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Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Stephanie M.
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Porsha went above and beyond to assist me. She is a great asset to your company.

Jeffrey W.
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Employee was great, very helpful and professional. Truck however has a roof leak so when it rained water dripped in

MASOUD A.
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I rented the equipment online at a different location, 6000 Garners Ferry road. Upon arrival, APP was not working and nobody was at that location. U-Haul customer service redirected my reservation to a different location, more than 10 miles away round trip. I paid 0.99 center per mile. But the operator gave me $5 discount on the rate. Very poor experience and killed a lot of time.

Gary P.
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Customer did not leave a comment.

Ryan C. | Overall Experience |
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Customer did not leave a comment.

Ruby E.
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The service representative was very helpful, with the reload of the trucks , the first start of our trip from the Private dealer were a disaster they rented us your truck that was not very good, they gave us a truck that had not been serviced and cleaned. The new truck from this location was very good and took us home safely. Thank you Uhaul for support and following up with the completion of our trip.

KAYLA LATAYE S. | Overall Experience |
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Customer did not leave a comment.

clayton H.
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Customer did not leave a comment.

Marck F.
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Customer did not leave a comment.

janelle R.
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Emily did a wonderful job!!! Everyone was very professional.

JEREMIAH W.
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Customer did not leave a comment.

Justin C.
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Got a email and text saying where and when to pickup the rental pickup. Got a reservation number and confirmation a couple days before I had to rent my truck to make an important trip. The store they told me to go had no rental truck in stock even though they had my reservation on file. Said they had no idea why they booked me for a reservation when we didn't have any pickup for a couple days. They had me pickup another truck from another store and ended up costing me 20$ extra. I get that online booking isn't the best option even if it's the company's website and not some 3rd party website. Really threw my day off though and put in the pit for money. Was expecting more from a reputable company like Uhaul.

Jarvon W.
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Efficient group

Kiawanah P.
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Customer did not leave a comment.

reynaldo b. | Overall Experience |
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Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

STEPHEN T.
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Customer did not leave a comment.

Craig S.
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I returned the vehicle after hours. Without informing me, the return location changed to a different store from when I reserved the drop off location to match a storage unit I rented. This was a disappointment, and caused confusion, as I had received a call from uhaul attempting to change the location but then was assured during the call by the representative who called that the location would not change because of my storage unit rental at the original location.

Leon H.
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When made my reservation online I sent to 9005 Two Notch Rd. to pick up eight foot pickup truck to learn that this location do not have pickup truck available for a 2pm pick up. Then I was rerouted to a location on Decker Blvd. which is longer than I wanted to pick up a truck with 0.79 cents a mile I was in a bind so I rented the truck at 4pm to pick up gravel only find out that the place closed on me forced to returned the truck without doing what I needed to get done.

Jeffrey J. | Overall Experience |
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Roads

JACOB N.
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Mandatory return to this location is a con. Professional service is a pro. .99 per mile is expensive

Matthew B.
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The service was friendly, and the representative was easy to work with. However, the check-in process was very slow. It also took a while to check out. I've been able to do this a fair bit more quickly at other locations. This is why I rate this location as ``above average" rather than ``excellent".

Robert R.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Destiny D.
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Nothing, Porsha and Donovan was very friendly and helpful. Very nice people and professional.

PETER B.
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Customer did not leave a comment.

Alicia H.
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Customer did not leave a comment.

julie M.
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Customer did not leave a comment.

Cynthia M.
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Customer did not leave a comment.

Suzanne W.
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Outstanding customer service, clean truck, very professional Service Rep. Appreciate the professionalism!

Jennifer J. | Overall Experience |
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My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Jacquline S.
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Customer did not leave a comment.

donna n. | Overall Experience |
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Customer did not leave a comment.

Roberta C.
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Everybody was very customer service orientated, very very pleasant

Philip K.
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Very prompt, respectful and very friendly! Keep up the good work

philip T.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

PAMELA B. | Overall Experience |
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Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

Cody B.
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Customer did not leave a comment.

CHARMAINE T. | Overall Experience |
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Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

Karen B.
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very delightful and professional

Jazzmine H.
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Customer did not leave a comment.

ELLIE G.
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Customer did not leave a comment.

Lauren T.
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Was over charged I was quoted one price and charged another when I called to ask questions about the matter I did not get a answer.

Kristen W. | Overall Experience |
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My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Daniel W.
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Customer did not leave a comment.

Kaponda T.
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Customer Service was excellent! Gentleman who assisted us was both patient and very knowledgeable.

Jerry R.
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Customer did not leave a comment.

Andr K.
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Nothing really, everything was on point

Kristen W.
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Absolutely nothing The young lady and young man was very helpful. They were considerate to everyones time ..not just mine. We didn't have to wait or anything. The best customer service experience for me out of anything in the world that I had to experience

Ted Y.
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Customer did not leave a comment.

Paige O.
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Nothing. The manager of the facility was very efficient, nice and professional

DEBORAH L.
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I believe your location has it down to an art.

Porsha L.
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Customer did not leave a comment.

Amanda D. | Overall Experience |
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Too hilly

Marilyn G.
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Love the Dodge Ram...very reasonably priced service! Will use again. Thank you!

Drew H. | Overall Experience |
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Great place

Roosevelt D.
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Customer did not leave a comment.

THOMAS R.
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Customer did not leave a comment.

Carol T.
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Customer did not leave a comment.

Eddie W.
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Customer did not leave a comment.

Divarius L. | Overall Experience |
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Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

Tamikia C.
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Everything is always great

Deairra W.
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Customer did not leave a comment.

RONETTE A.
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Customer did not leave a comment.

Nathan D.
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Customer did not leave a comment.

Juan C.
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Customer did not leave a comment.

Tamika W.
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The young man that helped me was awesome.

Jarvon W.
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Great group of ladies, excellent customer services.

Antoinette J. | Overall Experience |
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The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Destiny G. | First Impressions |
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Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

david a. | Overall Experience |
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The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

MICHAEL S O. | Overall Experience |
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Very good!

David Y. | Overall Experience |
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Great place to do business thank you

brian h. | Overall Experience |
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Always believe in your customer and make sure u do not hire a thief

Cynthia H. | Overall Experience |
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Very convenient, clean, and, professional staff. Thanks !

Rhonda M. | Overall Experience |
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The only drawback I found was that we were using a 20-ft truck and it was VERY TIGHT negotiating the turns. Also our particular locker's fastener bit was broken.

Elbert A. | Overall Experience |
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The storage was good

Tawana M. | Overall Experience |
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Na

denise h. | Overall Experience |
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Thanks.

Jeffrey S. | Overall Experience |
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Please find another location these people will give you the run around about payments you already made

CHARLES B. | Overall Experience |
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I am very upset with the fact that the monthly rent was increased so frequently. My initial payment was ~$69 but soon went up to ~$95. Completely ridiculous. I cannot recommend in good conscience.

No reviews have been submitted for this location.

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