Customer Reviews for U-Haul Moving & Storage of Arcadia Lakes

642 reviews

125 Decker Park Rd   Columbia, SC 29206
(Woodfield Park)

(803) 699-9397

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 699-9397

125 Decker Park Rd
Columbia, SC 29206
(Woodfield Park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
1.0

Customer did not leave a comment.

Anni J. 
Rating:
1.0

Customer did not leave a comment.

Tori W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

cecil h.  |  First Impressions 
Rating:
1.0

I was lied to about the fuel gage, mileage for the tow truck as well as the locations of my equipment causing me to drive around for 40 miles collecting it all before I can actually start moving my belongings. I will never use u-haul as. Service ever again or recommend it to anyone. I was charged extra money for the mistakes of the workers. This is not how a business should be ran. I should not be driving to 5 different U-Haul locations collecting the equipment I need. That's the work of the organization not the customer. I don't work for you.

Nicholas R. 
Rating:
5.0

Very friendly and very patient when working with you!!!! No complaints at all!!! HIGHLY RECOMMENDED!!!

jocelyn b.  |  First Impressions 
Rating:
1.0

Zero availability for certain size trucks and storage units.

JOHN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karishena J. 
Rating:
5.0

My only problem is that I’ve took a picture of the gas tank put gas in the tank according to my picture but yeah I was charged $55.

FRANCES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

Tameisha W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mary p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard V. 
Rating:
5.0

The team was friendly and professional; the process quick and simple. Thank you!

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

Tyquisha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNW H. 
Rating:
5.0

Great attitude with professionalism.

JARVON W. 
Rating:
1.0

Customer did not leave a comment.

Larry S.  |  Online Move In 
Rating:
5.0

Thank you to The manger of this facility for helping us find a last minute unit and being accommodating to letting out trailer stay over night. We had a hard change to our last minute military move and she was extremely helpful!

Jacqueline T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
3.0

Get more trucks

JARESA R. 
Rating:
5.0

Customer did not leave a comment.

ELAINE M. 
Rating:
5.0

Customer did not leave a comment.

Leo F. 
Rating:
5.0

Customer did not leave a comment.

Kendra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAVEN S. 
Rating:
5.0

Customer did not leave a comment.

dustin G. 
Rating:
5.0

Customer did not leave a comment.

SHERRY F. 
Rating:
5.0

My experience was the same as all of my dealings with U Haul...excellent. Polite representatives, clean equipment and fair prices. I will be back.

Robert B. 
Rating:
3.0

The truck was dirty on the exterior, the interior was clean other than the windows, I had to personally clean the windows due to the fact my vision was impaired from what was on the inside of the windshield. Second I was given a trailer with a nail in the tire and discovered this after I loaded my car onto the trailer at home and noticed the flat tire myself. This is unnacceptable PERIOD, I'm glad I found the flat tire on the trailer, while parked in my drive way instead of on I-77 as the tire would've exploded. This could've caused damage to my personal property or even worse could've caused me to wreck and god forbid could have cause serious bodily injury or even death. The trailer Equipment should've been good to go before I even left with it. Another note on the trailer I was rented, none of the parking/marker lights were operational on the sides or the rear, the only thing that worked on the trailer were the brake lights.I'm glad i was daytime driving and not night time driving, by the books no working marker/parking lights on a trailer or vehicle is illegal. The wires for the trailer were damaged prior to service on my haul they need to be replaced before that trailer goes back into service.

JACOB J. 
Rating:
5.0

Your employee did a great job, thank you for your service.

THETA B. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

DONNA N. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
3.0

The truck itself was clean, but the gasoline marker mask marked incorrectly on the paper and we realized it while driving off. Also we had to add additional milage due to tuning after a dolly. This is no the first time it happened with uhaul (different location last time) all this was an inconvenience during an already difficult move.

GABRIELE W. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Nothing

MACKLIN W. 
Rating:
4.0

Customer service was professional and friendly

varnsena B. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M.  |  Overall Experience 
Rating:
2.0

Better communication and scheduling and availability and service

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Truck was not at location I made reservation

randy M. 
Rating:
5.0

Everything was good, never had any issues, just needed a place to store things temporarily.

Austin M.  |  Overall Experience 
Rating:
3.0

The customer service was poor

Talitha J. 
Rating:
3.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
1.0

I have furniture that was damaged by rat manure and also bed bugs was in my furniture when I attempt to get it out of U-Haul and I tried to file the claim I took pictures and the employee could not never assistance me and the next thing I know u hual tell me that I was owe them money for storage when I haven't used the storage in 6 months or more

WAYNE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANIKA J. 
Rating:
5.0

Excellent customer service!

Roger L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
4.0

Customer did not leave a comment.

BILLY M.  |  Overall Experience 
Rating:
5.0

Angela Ballance is an outstanding manager who gives customers kindness and courteous service. She sees people and not numbers, which is comforting in perilous time. I always received a call if something was out of the ordinary.

sharon c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

JEAN O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Portia Lance was professional, friendly and helpful pushing that big trailer. Give her a raise!

JANE D. 
Rating:
3.0

Tire pressure light was on in vehicle, was confirmed with location as a broken sensor that would not reset (unclear why it was not taken for repairs?). There was debris (wood scraps with rusty nails) left in the truck bed, had to throw that out before loading my furniture in it. There was a face mask, lighter, and keychain left under the passenger seat (not great dealing with a stranger's face mask during a pandemic, clearly not really disinfected or cleaned before being rented again). However, truck was drivable and full of fuel. Overall, average experience.

Erica P. 
Rating:
5.0

Portia is one of the sweetest people I have met in a long time. She was very knowledgeable and showed so much concern regarding my safety. She is very professional and is a great addition to your company!!!!! It was a very smooth visit

KATHY R. 
Rating:
5.0

Great location Great associates.

HARRISON G.  |  Overall Experience 
Rating:
1.0

My u-haul truck broke down wasn't given any compensation back for lost hours

Christina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARA P. 
Rating:
3.0

Great service at this location

CURTISLEON B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

This location was great, but your website/ordering was terrible. I reserved a trailer and the location I chose (NBC Auto Sales, Decker Blvd) did not get the message, but the other location at 125 Decker Park Road did. My Confirmation also listed NBC Used Cars, but the other location actually got the order.

Scott N. 
Rating:
5.0

Customer did not leave a comment.

MEOCHIA J. 
Rating:
5.0

Superb customer service and well kept equipment! Porsha did an awesome job; getting me on the road within a few minutes.

Joshua R. 
Rating:
4.0

Customer did not leave a comment.

JOHN J. 
Rating:
2.0

Nice rep at counter. Windows to van was dirty. Good location however it's next door to a music studio. Too many men hanging outside smoking, a scary situation for a female returning after hours. Upon return I forgot my phone and couldn't complete the after hours return so I was charged and wasn't aware that I would be. I attempted to call uhaul to explain, 20 minute hold. Also went back home to get my phone but already turned the keys in so couldn't compete. Someone needs to notify customer not to drop off after hours alone and not to leave phone because you will be charged regardless of the hassle it was for them sending me to location to location since where I reserved did not have the truck I reserved.

CHENEDA H. 
Rating:
3.0

Please clean and disinfect the inside of the truck especially during the pandemic. Please have the 1/4 tank of gas that is stated in the contract. The gas tank light was lit up when I picked up my truck.

MARY S. 
Rating:
4.0

Nothing. Porsha and Ms. Angela were awesome and did their best with the high demand that was happening at the time. Claudio was very nice as well in the evening and also did his best to accommodate everyone.

kimberly K. 
Rating:
1.0

I had to take a picture in front of the van I rented before being allowed to use the property.

harvey B. 
Rating:
5.0

A HUGE THANK YOU TO Ms. Angela B. for her wonderful assistance!

teresa T. 
Rating:
5.0

None

Arthur C. 
Rating:
5.0

Totally satisfied.

Joseph Y. 
Rating:
2.0

Rented a van the vehicle had bad fuel fumes, could not drive with the windows up, gave me a bad headache after driving it for a while

Paul J. 
Rating:
1.0

Customer did not leave a comment.

tiawanna J. 
Rating:
1.0

Male sure the customer receive the right request truck. Make sure you guys make the proper changes to fix your mistakes. Not over charge the customer for extra sales.

TIAWANNA J. 
Rating:
3.0

I have no complaints about this location. The drop off was was easy.

Rose F. 
Rating:
5.0

Customer did not leave a comment.

brittany M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

kenneth s.  |  First Impressions 
Rating:
5.0

Great service

Rebecca V. 
Rating:
1.0

Front desk person was not wearing mask. Was rather nonchalant about service and jusy basically had no sense of urgency. The second employee was outside in a car with a friend while I waited. The I haul truck smelled like cigarette smoke and had oil change lights on which made me nervous.

Sarah B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
3.0

After hours drop off

Robert M. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA W. 
Rating:
5.0

Customer did not leave a comment.

Amber G. 
Rating:
4.0

Office personnel was very courteous and helpful.

ARETHA F. 
Rating:
5.0

Customer did not leave a comment.

Tabitha L. 
Rating:
5.0

No complaints

tonya G. 
Rating:
5.0

Customer did not leave a comment.

kiara m.  |  Overall Experience 
Rating:
5.0

Awesome experience! Will definitely use again.

Joulious W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

TAMARA M. 
Rating:
5.0

Customer did not leave a comment.

donna N. 
Rating:
3.0

Due to the lack of space we had a very difficult time getting maneuvering our U-Haul rental truck through the row our storage is on.

curtis g.  |  First Impressions 
Rating:
5.0

Always great service and nice people!

suzanne W. 
Rating:
5.0

Customer did not leave a comment.

SHANDON E. 
Rating:
5.0

Your online check in process is horrible. I uploaded dl photos 5 times and you have charged me twice for this rental and I cant get the chgs right because your phone lines are clogged

Debra E. 
Rating:
5.0

Porsha went above and beyond to assist me. She is a great asset to your company.

Stephanie M. 
Rating:
4.0

Employee was great, very helpful and professional. Truck however has a roof leak so when it rained water dripped in

Jeffrey W. 
Rating:
4.0

I rented the equipment online at a different location, 6000 Garners Ferry road. Upon arrival, APP was not working and nobody was at that location. U-Haul customer service redirected my reservation to a different location, more than 10 miles away round trip. I paid 0.99 center per mile. But the operator gave me $5 discount on the rate. Very poor experience and killed a lot of time.

MASOUD A. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
3.0

The service representative was very helpful, with the reload of the trucks , the first start of our trip from the Private dealer were a disaster they rented us your truck that was not very good, they gave us a truck that had not been serviced and cleaned. The new truck from this location was very good and took us home safely. Thank you Uhaul for support and following up with the completion of our trip.

Ruby E. 
Rating:
5.0

Customer did not leave a comment.

KAYLA LATAYE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clayton H. 
Rating:
5.0

Customer did not leave a comment.

Marck F. 
Rating:
5.0

Emily did a wonderful job!!! Everyone was very professional.

janelle R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH W. 
Rating:
1.0

Got a email and text saying where and when to pickup the rental pickup. Got a reservation number and confirmation a couple days before I had to rent my truck to make an important trip. The store they told me to go had no rental truck in stock even though they had my reservation on file. Said they had no idea why they booked me for a reservation when we didn't have any pickup for a couple days. They had me pickup another truck from another store and ended up costing me 20$ extra. I get that online booking isn't the best option even if it's the company's website and not some 3rd party website. Really threw my day off though and put in the pit for money. Was expecting more from a reputable company like Uhaul.

Justin C. 
Rating:
5.0

Efficient group

Jarvon W. 
Rating:
5.0

Customer did not leave a comment.

Kiawanah P. 
Rating:
5.0

Great place holding things. Only issue was the installation had either wore out or just the adverse of weather messed up a few things but was wipeable.

reynaldo b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
3.0

I returned the vehicle after hours. Without informing me, the return location changed to a different store from when I reserved the drop off location to match a storage unit I rented. This was a disappointment, and caused confusion, as I had received a call from uhaul attempting to change the location but then was assured during the call by the representative who called that the location would not change because of my storage unit rental at the original location.

Craig S. 
Rating:
2.0

When made my reservation online I sent to 9005 Two Notch Rd. to pick up eight foot pickup truck to learn that this location do not have pickup truck available for a 2pm pick up. Then I was rerouted to a location on Decker Blvd. which is longer than I wanted to pick up a truck with 0.79 cents a mile I was in a bind so I rented the truck at 4pm to pick up gravel only find out that the place closed on me forced to returned the truck without doing what I needed to get done.

Leon H. 
Rating:
4.0

Roads

Jeffrey J.  |  Overall Experience 
Rating:
3.0

Mandatory return to this location is a con. Professional service is a pro. .99 per mile is expensive

JACOB N. 
Rating:
4.0

The service was friendly, and the representative was easy to work with. However, the check-in process was very slow. It also took a while to check out. I've been able to do this a fair bit more quickly at other locations. This is why I rate this location as ``above average" rather than ``excellent".

Matthew B. 
Rating:
3.0

My lock was changed with no correspondences to let me know. On my move out date I couldn't get into my storage with my current key. I walked to the office to inform the person on duty that my key was not fitting my lock and it looked as if a key had been broking off into my lock. I asked was there anything he could do or if he could cut the lock off my storage. I was told that Uhaul do not cut locks and I would have to call a locksmith. I asked if I had the supplies could I cut the lock myself because I needed to get my stuff out. I was told by the employee that it was my lock and yes I could cut it. I therefore went to Home Depot to buy bolt cutters for $26+ to cut the lock. It took 1+ hour to purchase bolt cutters and cut the lock from my storage ( a lot of wasted time that my people had to wait to help me move my things). Once we get the lock off and started to grab things my current lock is lying on my furniture. I therefore tried it with my current key and it opened right up. Now I'm upset because I was not notified that it had been changed, I contacted the office and the person wasnt helpful he didn't even walk to the storage to assist or inform me that it had been changed. I had to spend extra money and extra time getting into the storage. I took video of the storage and the locks. I also had a little water damage on my stuff. I rented for 2 years and it wasn't bad considering it was an outside storage however Im upset and need to be reimburse for spending the money and time due to poor customer service. If only I had noticed that the lock was changed I would not have spent extra money on bolt cutters and my movers having to wait over and hour for me to cut the lock. Please keep your office staff up to date on changes, had your staff known that the locks had been changed all of this could have been avoided. I have the cutted lock as well as my current lock as proof if anyone would contact me at 803-743-8360. Again no major complaints until Move-out day this was so frustrating.

Jennifer J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donna n.  |  Overall Experience 
Rating:
5.0

Angela Ballance is an excellent site Manager, and I would recommend this facility to others. Mrs. Ballance is very professional and friendly as is all of the staff.

PAMELA B.  |  Overall Experience 
Rating:
5.0

Angela has been a great asset to this company and it's customers. She does everything within her power to resolve an issue.

CHARMAINE T.  |  Overall Experience 
Rating:
5.0

My experience at this location was beyond amazing. Our CSR were awesome. Always friendly and curtious. I will always use this location as log as those two workers remain. Thanks sooo much

Kristen W.  |  Overall Experience 
Rating:
4.0

Too hilly

Amanda D.  |  Overall Experience 
Rating:
5.0

Great place

Drew H.  |  Overall Experience 
Rating:
1.0

Horrible experience .i advise never go to uhual on Legrand Rd.Angela is a con.

Divarius L.  |  Overall Experience 
Rating:
5.0

The staff went over and beyond at making sure my needs were met. For instance, when I move from New Jersey my storage was waiting for me with the help of my daughter and staff.

Antoinette J.  |  Overall Experience 
Rating:
5.0

Everyone was super nice and so helpful! With everything I dealt with with another U-Haul place in Charlotte, they made my check in and experience so much better!

Destiny G.  |  First Impressions 
Rating:
5.0

The General Manager, Porsha, was very very friendly and helpful. In and out very quickly!

david a.  |  Overall Experience 
No reviews have been submitted for this location.

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