Customer Reviews for U-Haul Moving & Storage of Argyle
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Argyle
Karen B. on
I used a storage unit from U-Hl Moving & Storage of Argyle for about 6 or 7 months and also rented a truck for my final move. Everything about the process was easy and the staff were excellent.
Elizabeth S. on
great location, fast service and . clean and modern facility. Appreciate the quick checkin and competitive pricing....
Sharon S. on
The management team was awesome! She took the time to show me where my unit was located personally. Thank you for all your help!!
maria S. on
Reanne and Skip are very friendly and understanding folks. Kudos to them!
Vanessa C. on
I didn’t know the Safari browser on my iPhone had to be turned on in settings to open the link to Return Truck. I had to call the 1800- I did get it resolved.
Vincent R. on
I drove for 7 miles and they charged me for a gallon and a half of gas.
Viveca B. on
N/A
Kellie B. on
We had an amazing last minute reservation experience. I have to let you know that Mario was amazing. He was very thorough, knowledgeable and took the extra time to make sure my daughter and I were comfortable with our reservation rental. We all know moving is painful but he made our moving experience top notch and less painful. Thank you for a great smooth move Mario. ??
Luis R. on
Accommodating fast and reliable service.
Andrew T. on
Sell the other products you have so work can be easier for the customer
Robert C. on
Everything went smooth, fair prices and the customer service from the guy that set everything up at the counter was nice and helpful (don’t remember his name but I know he was the 20year military police retiree and I’m sure that narrows it down enough at this location). Only criticism is that I did have a tech related problem (not a big deal, just more of an inconvenience) when dropping off the truck and attempting to self check out after hours. The website requires you show your location on your phone to verify that you’re dropping off at the correct location (which is completely understandable). The website was unable to detect my location after I had turned on all location service settings, and even used different web browsers just incase(safari and chrome). I know this could be something I did wrong on my end, but being as I couldn’t continue the next step of checkout until my location was verified, i had to just leave without finishing the process. I’m sure other people have run into this problem but UHaul doesn’t know about it because to them, it looks like the customer just dropped off the truck and left without checking it out (which then allows UHaul the right to charge extra fees). Maybe another simple option would be to give each location a unique QR code that is on or near the building, that customers can scan with their phone’s camera as an alternative method to verify they’re at the correct store, in case the customer has problems with location services on mobile devices. Other than that, great service!
Brenda B. on
.Actually, I did not read the small print on my printed confirmation. When I arrived at the wrong location, the representative was able to help me at that location, Argyle U Haul. He was polite, very helpful, fast and very efficient. Thanks
Cadron B. on
Nothing. Experience flawless
Russell E. on
THE OWNERSHIP AND WORKER RETURN REPRESENTATIVE WERE GREAT AND HIGHLY PROFESSIONAL.
Joseph N. on
Very good customer service...
John B. on
Everything is good so keep it up
Shade S. on
Figure something out to expedite the pickup and drop off procedures. We just got an appliance dolly and it took nearly 20 minutes to get it 10-15 to drop it back off.
Jamie M. on
Very good customer service
Michael K. on
very good service, clean vehicle, quick check out. nice experience.
Carie S. on
Skip was amazing! Definitely come here for future needs
Vonda B. on
The rental was clean but in need of repair. Thank you so much, I was able to finish ahead of my scheduled time frame. Staff met us graciously and helped us get the contact done and be on our way quickly. Answered all of our questions and walked us through the process. Again, thank you. Respectfully . Happy holidays..
Yolonda G. on
Thanks for your services, I plan on coming back in the near future.
Jake Y. on
Guy at front desk was a rude asshole
Cynthia L. on
Very friendly and accommodating.
Jose H. on
I was told that I had 24 hour access, but that was Not the case. After getting there at 1:00am with a truck full of stuff, I was not able to get into my storage unit, Not Good!
Cal P. on
Everything was easy and simple. I have no complaints with the service, the vehicle, or the process.
Travis S. on
Nothing staff is extremely friendly.
Cory H. on
Great staff
Brian C. on
Not lie about fuel levels on vehicles. Plus not lie about not charging the fuel levels that didn’t exist before hand
Justin M. on
Everyone at UHaul Argyle on Blanding Blvd. is great- knowledgeable and helpful. Highly recommend!
Alicia R. on
We had to go back to pickup dolly, which they said it was in the truck..please make sure order is complete..feeling we should had received a discount on this. Which they didnt offer..In the past I was offered discount do their mistake.
Justin H. on
Nothing. We had a seamless transaction. Thank you!
Caelan D. on
Great facility with great owners. Very nice people that will do their best to help you out.
Doug L. on
Very friendly and knowledgeable
Craig K. on
It’s a hassle to check in and check out with vehicle using the app. The picture taking needs to be streamlined better.
Pamela W. on
Convenient, clean and people were always ready to help.
Charles H. on
Mobile reservation pickup and return was great. Office was very clean and owner was very polite, attentive and professional. I would recommend and utilize this uhaul location again.
Martina W. on
I enjoy the experience I have received from your company. The employees are great and the customer service is also great.
John W. on
Everything was perfect and won't hesitate to get another locker again. Staff is the best in town!
Nathaniel C. on
Rude associate Tony, original location didnt have what I reserved, so I had to go 8 miles further, which resulted in additional mileage. Associate said there was nothing they could do about it. Van had a 10 inch crack in the windshield also. Evening return guy Tony was the worst I have ever dealt with and he was rude to all customers that came in.
Joel M. on
our initial confirmation was for the San Jose property pick up and drop off there because it was close to our destination when the equipment was it made available we had to pick up from Blanding an inconvenience and extra mileage the staff at Blanding was wonderful but it was not the primary location thank you
Casandra B. on
The staff was very friendly and caring.
MARJORIE C. on
The back of the facility was always stuffed with junk where the elevator entry is located. When visited there was always 1 or two roaches . I feel I should have been given a prorated refund back.
Reuben B. on
GREAT AND FREINDLY PLACE. CLEAN AS WELL
Rebecca R G. on
Brand new van I felt special.
Ian G. on
Do the initial walk around with the customer to make sure marked damages are correct.
Loida R. on
They need to explain what they are doing first I rented a car and they just like to see your identification instead of taking picture of it, they don’t take a picture of your driver license, and I ask the associate and he said yes it is mandatory to take a picture of my driver license. That is not through because I been helping my friend and they never have to do this.
PATRICK G. on
The office staff was terrific. Very helpful and professional while still being friendly.
Angel R. on
Both Service agents were great. Thank you. Next comment deals with corporate marketing practices (the local service agents do not control my next issue) or stipulate marketing, Corporate does. When a 15ft truck is advertised, it should be 15ft of depth of walking space in the bed of the truck, not 12ft bed plus 3 ft balcony/attic area. Misleading advertising and marketing.
Veda E. on
Cigarette outlet on van never allowed me to charge my phone beyond 3%. I basically travelled alobe for over 1000 miles with a dead phone. I also requested to use a different card for my final rental payment with the husband and he went in to talk to his wife, she came out and completed the transaction usingvthe card on file without my permission, she charged it before I was totally clear on the charges, never asked me if I wanted to use the same card like her husband did. I didn't like that and I wont be using that location again, nor recommebd them.
katherine S. on
Thank you!! Staff was super helpful and kind! If I ever need a unit again that’s the location I will be going too!!
Camila H. on
Never had any issues with billing or anything like that. They even helped me when I couldn’t find my key and it was time to return unit. The lady was nice enough to stop autopay !
Giselle R. on
Front desk personnel not very friendly nor not very helpful when I had questions
Timothy W. on
Remove hidden charges and why do you charge so much for packing supplies? $70 for some boxes and tape!
THOMAS F. on
We will be recommending this storage location when asked by others. I am in customer service and the customer service experienced by this location over the past 5 years was nothing short of 5 star!
Fadette S. on
Everything was great
Renee W. on
They could improve by walking out to the vehicle with you and showing you different features such as how to move the seats up and adjusting the mirrors how to open the roll up door etc. I had to go in 3 times till someone came outside to show me a couple items I was concerned about.
Gerald K. on
When I move again, coming back to you for all my rental needs
Wally M. on
Excellent, friendly, helpful staff. Clean, extremely well managed facility. Easy, convenient access and location.
Desiree J. on
Great customer service
Patrica D. on
The staff was very helpful and friendly
FELICA W. on
Great service
JOSE R. on
Very helpfully very friendly and very professional.
Raymond W. on
The dollies were very helpful and the staff very Professional.
Jennifer W. on
Very clean facility, nice and polite staff, helpful, quick
Constance K. on
Very nice staff.
MARY R. on
Awesome. I had my storage for almost 5 years.
tracy j. on
I purchased a storage unit and when I arrived to the unit, there was a company lock on it and I was not able to move my things in it until the following day. This was a total disappointment.
Shirley R. on
Very friendly keep up the good work.
Fannie J. on
Good
Nancy L. on
Thank God for Melonie. The storage wasn’t big enough for 2 rooms of furniture when I made the reservation. I to get another storage unit but Melonie fixed the problem. Kudos to Melonie. 😊
Korina D. on
The representative that assisted me was helpful and efficient
matrice S. on
Our salesperson was WONDERFUL and KIND!!
Kristin L. on
Very clean and maintained facility...
Erica Q. on
My car was in storage I had to take it out due to my car having had parts stolen from it while stored at your facility
sharolene n. on
Very clean and the service was great
LINDA P. on
Their Customer Service is excellent. I had reason to speak to the Manager when I no longer needed my unit. My call was returned promptly and she was most helpful answering my questions.
Robert G. on
Tyler, Felix and Breon were all very courteous, friendly and helpful. They all worked hard to stay within the contract time limit. They were also careful to handle all items carefully. Well done!
Alberta C. on
Good Job
daniela l. on
Thank you
LEE CAROLYN S. on
To was a very nice place.
Jerry B. on
Great place, very helpful when we had a billing error.
ROBERT C. on
I was there for 7 years .unit was overpriced that is the reason I moved out.late fees were crazy.it was a complete rip off. The mangers that are there now are the sweetest and nicest people .
maria s. on
Rahman was very personable and understanding....love the convenience of having a storage...
YOLUNDA O. on
enjoyed conversation and time used wisely
Dorris S. on
The agents were very friendly and helpful.I would recommend this location to my friends.
justin p. on
Awesome service and convenient. Thank you.
ana c. on
Had a great experience in uhaul nice secure and friendly place to store your stuff worry free, I would definitely recommend family and friends thank you .
Larry K. on
All Staff always helpful and friendly. Very efficient environment!
Gwendolyn B. on
very professional staff
Rian F. on
we use many (uHaul) locations & this is one the finest. Excellent staff.
Miguel S. on
Very nice facillity. Eventhough the temperatures was to high,it should be no more than 80F
destinee c. on
Everything was fine besides the fact that the hold and being charged again then having to wait days for the hold to be released
Teresa J. on
The Service here provided me with safe and clean facilities The prices were reasonable. Service desk was always friendly & helpful. For entire year I was with them I never had any issues. Love my stay
Brena S. on
Friendly staff and well knowable, very helpful.
stefanie B. on
I have and would use this facility again.
Destini A. on
Great service
Kaleena J. on
Great services
cheryl k. on
Reanne was great will definitely use again.
GREGORY P. on
It was grewt for one-stop shopping. We were able to rent a truck for move in and move out.
JASON V. on
More than once the customer service center acted like they were doing me a service. The communication with different employees was poor, with no follow up when I requested to speak with a manager.
Jeff J. on
Great service thanks!
Thomas F. on
What a great experience thank you
Sirlemny M. on
Excellent service. Everything was explained in detail.
Kevin C. on
Excellent except a cat accesses the property under the fence. Also, the rodent traps are obstructive to space in the unit and dump green powder in the unit if bumped - there must be a better way.
Bri Y. on
I chose to spend my money with a different company. This was the worst experience I’ve had with U-Haul by far!
keith k. on
Melanie was the best of all. She was the friendliest of all the staff and went out of her way to make my visit as good as possible.
BRADLEY V. on
The staff is better than any other storage facility I’ve ever dealt with. Great job!
Kurt G. on
Fast, easy, and friendly. Thanks
Angela N. on
I hate that the telephone # is an answering service not even in the same state. I needed to talk to someone at the storage facility and not an operator. I called for a week straight only to be on hold
ashlee z. on
.
Precious D. on
I used this uhaul storage center for 12 months and received excellent service. I would use again in the future
COURTNEY L. on
I used this facility for 2 years. Considering I had very heavy furniture that was on the second floor with NO ELEVATOR I was hesitant to move. My price went up almost every 6 months.
Emily B. on
Cleanest and safest storage facility I’ve ever had the pleasure of utilizing! Staff and owners are AWESOME at what they do. 11/10 will recommend and would patronize again!