Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I loved this ❤place they made my move so easy and smooth.
With Covid-19 being a huge issue, make sure the trucks are atleast sprayed with a disinfectant. Do not let a family rent a truck not safe for them. Luckily I was able to so something about my truck.
I will be back to rent a unit again
The guy there was very helpful
B
Really good personality
Reanne and Joe were both pleasant and helpful. I would recommend others to use their facility.
Better gas mileage on van 4 gallons for 47 Mile's not good. Customer service exssalant. Thank you
Steering wheel out of alignment high mileage truck However the experience was very satisfactory
All good
Customer service was top notch. Both employees went above and beyond and I greatly appreciated that. Great experience
We had problems with the truck turning off. Had to keep it running will we unloaded. Had to go back to store to have them get the truck to turn off. Wipers and lights didn't always work. Probably a shirt in the fuse.
Everything was excellent. Thank you!
N/A
When renting vehicles be sure to advice where the gas tank is.
Reann was great and very helpful
Mark the rental rate moderate
Although there was a mix up with the pickup truck reservation we were called by traffic and advised on issue once we arrived pick had still not been returned but the representative was very helpful and courteous we will be back. Thank you.
Truck must have been under trees. Needs a wash
Good friendly service.
Keep the guy who helped me.
The reservation made on the phone was not available and had to settle for a different unit.
Very friendly and GREAT customer service.
Great experience. Customer service was wonderful.
When we arrived the truck would not start but they gave us another one which good. The truck we had was sufficient for what we used it for but just didn't seem to be kept up as should be. the people were very nice but the trucks need to be maintained more in our opinion
The office/sales area could be larger.
If this location says they aren't going to charge them for the extra hours and then I get additional charges that's dishonest.
The staff are very friendly, great customer service and I appreciate seeing the same staff who recognized me from previously renting a unit a few years ago.
Best service and helpful. First time for our family.
AC could be a little cooler in units. Was very warm inside. Great staff very friendly and accommodating. Thank you for allowing us to unload the truck without being charged. Thanks Nathan
The Lady was very helpful and knowledgeable and had suggestions I should have taken. I must say if I ever need a U-Haul Rental again I hope she is there to help me...Very Friendly her and the gentleman that also works there, he came out and instructed me on the opening and closing of the back door. My experience with this Location was GREAT a very nice team.
Make sure what is ordered is on the truck.
Great service very friendly staff love the service they have
employees were rude !
Keep up the good work!
I dont like the process! Took 25 mins before a live person answers the phone. The return process is way too many unnecessary step. The location for uhaul.com/share doesn't even work... i was sitting 30 mins trying to find a way to get past the return process during after hours... uhual needs to find a faster n more simple process renting and returning a truck. They asked so many questions just to get a rental. The same questions to reserve and another set of questions to pick up the truck in person. Once you are past the process everything is good.
Representative at desk was rude, condescending and cut me off when I was super polite to him. When I was simply discussing I was getting a TV and needed the truck, he cut me off and said "we don't do any tricks here " I am not even sure why he said that to me.
Thank you for everything.
I was charged for gas when I dropped the U-Haul truck with desired gas as stated on contract. I had a witness and Is unprofessional and misleading to be charging for unnecessary fees if their fuel gauge is not working and giving false info!
We are client of this store. All the time the service was excelente and on time.
Rep was rude
Had to go back a week after I moved out of storage area to get them to take it out of computer. It was taken out the day I moved so I was getting bills and notices that I was late and I had went in the day I emptied it out and cleaned it out and told the lady in the office that it was empty the clothes at the account and Undoubtably she didn’t.
The truck was infested with cockroaches, not one employee wore a mask nor practice mask safety, and closing staff made it very clear that they close at 8pm on the dot. This location lacks general customer service. We were very disappointed and will not return to this location and possibly never return to any uhaul company.
The gentleman and woman we picked the truck up from were friendly and helpful. The gentleman we returned the truck to was rude, short, seemed to go out of his way to fail at communicating. He was flat out rude. He failed to explain the price for the gas on the truck and when we asked questions he dodged them and was short and rude, going so far as to charge my husband's card before my husband approved it. I'm incredibly kind and understand with customer service workers, it's not an easy job, but this gentleman went out of his way to make the experience uncomfortable and upsetting. I hope he simply had a bad day but I get the feeling that he generally behaves in this manner. I hope he has better days moving forward.
excellent service everytime....
top notch really good. Very nice and helpful and very clean
The Representative did not have on a mask.. And was not following Safety guidelines.. I was told my rate would be lower but it was not.. Very Disappointed will not recommend this location and will drive 10 miles out of my way for better service
Tony was absolutely the best & very helpful! Wouldnt had rented one if it wasn't for Tony! Thank yu Tony!
The team who runs this location really care about their customers
I had trouble taking a picture With my phone the picture would not come up it was just a black screen for me when returning the van after hours which was an very big inconvenience for me because I didn't want to leave and stay an whole hour but everything was ok for the most part
Love online process. Many great u-haul rentals before that. Love the cargo vans.
Why can't you do one way rentals in the city if you don't need to return back to that side of town I rented from this location thinking I could drop off at another one but was told it would be $100 dollar if I did so. So I had to make another trip back to this location when I did need to don't understand this setup
The person at the desk was very professional. Outstanding
Overcharged me
The app sucks. It asked me for all my info 3 times.
Tony is a great manager at this site...very helpful
Nothing... I enjoyed my visit.
Please have lower sitting vehicles. It's really hard for someone in a wheelchair to transfer into and use your vehicles. It would be nice if you had senior rates.
This location always has great operators. Very helpful and friendly. This location is always very clean
OUTSTANDING CUSTOMER SERVICE BOTH IN PICKING UP TRUCK AND RETURNING TRUCK!
The truck was fairly clean but smelled like smoke and had ashes in the front which my husband had to ask for wipes to clean it up. Also when making a reservation online it asked for the driver's license info which I did enter and when I checked in we were asked again for the same information. Lastly it asked for credit card info and I entered it had to do this step again at check in. When I got there the manager said it doesn't keep any information online. Just don't understand the purpose of entering all the info when you have to do it again. It would be great if Uhaul offered discounts to military personnel as well. Other than that it was fine.
Everything was smooth and easy!
I was over charge due to bring the truck back early. The contract didn't state what would happen if brought back early.You all need to let the customers know the pro's and Con's when bring a truck back.The customer should not have to find out the charges thru email. I also call 4 times and was hanged up on three time .
Due to being a busy place from time to time, you might need to go to the back building to find a flat cart to use.
I paid for a utility dolly, something told me to check the truck before I left and there was no dolly. I went inside to let the customer service reps know and they told me they don't have one and they did not try to give me a solution. I had to ask them is it possible I can drive to another location to get one. They didn't offer to call the other location to see if they had one in stock. They only offered me problems and no solutions so I was a hour behind on packing and moving. I went to the other location up the road and it took about 20 minutes to get serviced due to the amount of customers already in line.
I've used this particular store twice and the staff is always so pleasant to work with quick and efficient. Thank you so much!
Your app sucks. I was sitting in the yard ready to drop off the truck after hours and it refused to find my location and there was no work around. Oh and if your app doesn't work you can charge me an extra $20 dollars to have one of your employees do their job. Facility was great, app sucks.
Clarifying other options regarding re-fueling the vehicle on the contract. Otherwise, it was a smooth process.
I just wish that the access hours were 24 hours.
The Management team at this location were absolutely very accomodating and helpful in every kind of way.
Online after hours check-in was lengthy. Code scan did not work. Doorway needs better lighting.
Nothing...Everything was easy and a great experience
Thanks for everything excelent price and service i recomended a 100 %
Good experience. Personal were very personable and accommodating. Thanks.
We had a very nice and friendly manager get us information, a quick tour of the unit, and got us started with our much needed storage unit. Excellent customer service!
The only part that really upset me is that one of the representatives called my husband “a f*cking idiot while trying to park the penske truck. I get it, people aren’t always a great driver. But to say that while he’s trying to park a 26 foot truck in such a small gated facility. I mean, it’s completely disrespectful. Of course, the rep apologized when i realized i was in the office when he said it. But still... you’re trying to run a business and literally call someone out who is paying you on their parking skills. It’s a little outrageous. It’s like me calling someone an a-hole in front of their wife for not putting the shopping cart in its proper place on the parking lot once you’re done using it. You just don’t do it. I’d still suggest going to uhaul, just not the one i was renting out of.
The managers were rude they talked down on people. They were in their pajamas twice when we went up there
Staff was very helpful and professional
Excellent service!
I greatly appreciated the staff on premises, Renna and husband and Tony who contacted me when I was past due on my account.
Everyone is wonderful
Great people and fast service and facility very clean.
Great unit - most did not have a 10X30 available, but Argyle did. :) The automated gate and card access system was much easier than using a PIN. Thanks for helping make our move easier.
I used a storage unit from U-Hl Moving & Storage of Argyle for about 6 or 7 months and also rented a truck for my final move. Everything about the process was easy and the staff were excellent.
great location, fast service and . clean and modern facility. Appreciate the quick checkin and competitive pricing....
The management team was awesome! She took the time to show me where my unit was located personally. Thank you for all your help!!
N/A
Very good customer service
Thanks for your services, I plan on coming back in the near future.
Great facility with great owners. Very nice people that will do their best to help you out.
Very friendly and knowledgeable
Convenient, clean and people were always ready to help.
Everything was perfect and won't hesitate to get another locker again. Staff is the best in town!
The staff was very friendly and caring.
The back of the facility was always stuffed with junk where the elevator entry is located. When visited there was always 1 or two roaches . I feel I should have been given a prorated refund back.
The office staff was terrific. Very helpful and professional while still being friendly.
Thank you!! Staff was super helpful and kind! If I ever need a unit again that’s the location I will be going too!!
Never had any issues with billing or anything like that. They even helped me when I couldn’t find my key and it was time to return unit. The lady was nice enough to stop autopay !
We will be recommending this storage location when asked by others. I am in customer service and the customer service experienced by this location over the past 5 years was nothing short of 5 star!
Excellent, friendly, helpful staff. Clean, extremely well managed facility. Easy, convenient access and location.
The staff was very helpful and friendly
Great service
Very helpfully very friendly and very professional.
The dollies were very helpful and the staff very Professional.
Very clean facility, nice and polite staff, helpful, quick
Very nice staff.
Awesome. I had my storage for almost 5 years.
I purchased a storage unit and when I arrived to the unit, there was a company lock on it and I was not able to move my things in it until the following day. This was a total disappointment.
Very friendly keep up the good work.
Good
Thank God for Melonie. The storage wasn’t big enough for 2 rooms of furniture when I made the reservation. I to get another storage unit but Melonie fixed the problem. Kudos to Melonie. 😊
The representative that assisted me was helpful and efficient
Our salesperson was WONDERFUL and KIND!!
Very clean and maintained facility...
My car was in storage I had to take it out due to my car having had parts stolen from it while stored at your facility
Very clean and the service was great
Their Customer Service is excellent. I had reason to speak to the Manager when I no longer needed my unit. My call was returned promptly and she was most helpful answering my questions.
Tyler, Felix and Breon were all very courteous, friendly and helpful. They all worked hard to stay within the contract time limit. They were also careful to handle all items carefully. Well done!
Good Job
Thank you
To was a very nice place.
Great place, very helpful when we had a billing error.
I was there for 7 years .unit was overpriced that is the reason I moved out.late fees were crazy.it was a complete rip off. The mangers that are there now are the sweetest and nicest people .
Rahman was very personable and understanding....love the convenience of having a storage...
enjoyed conversation and time used wisely
The agents were very friendly and helpful.I would recommend this location to my friends.
Awesome service and convenient. Thank you.
Had a great experience in uhaul nice secure and friendly place to store your stuff worry free, I would definitely recommend family and friends thank you .
All Staff always helpful and friendly. Very efficient environment!
very professional staff
we use many (uHaul) locations & this is one the finest. Excellent staff.
Very nice facillity. Eventhough the temperatures was to high,it should be no more than 80F
Everything was fine besides the fact that the hold and being charged again then having to wait days for the hold to be released
The Service here provided me with safe and clean facilities The prices were reasonable. Service desk was always friendly & helpful. For entire year I was with them I never had any issues. Love my stay
Friendly staff and well knowable, very helpful.
I have and would use this facility again.
Great service
Great services
Reanne was great will definitely use again.
It was grewt for one-stop shopping. We were able to rent a truck for move in and move out.
More than once the customer service center acted like they were doing me a service. The communication with different employees was poor, with no follow up when I requested to speak with a manager.
Great service thanks!
What a great experience thank you
Excellent service. Everything was explained in detail.
Excellent except a cat accesses the property under the fence. Also, the rodent traps are obstructive to space in the unit and dump green powder in the unit if bumped - there must be a better way.
I chose to spend my money with a different company. This was the worst experience I’ve had with U-Haul by far!
Melanie was the best of all. She was the friendliest of all the staff and went out of her way to make my visit as good as possible.
The staff is better than any other storage facility I’ve ever dealt with. Great job!
Fast, easy, and friendly. Thanks
I hate that the telephone # is an answering service not even in the same state. I needed to talk to someone at the storage facility and not an operator. I called for a week straight only to be on hold
.
I used this uhaul storage center for 12 months and received excellent service. I would use again in the future
I used this facility for 2 years. Considering I had very heavy furniture that was on the second floor with NO ELEVATOR I was hesitant to move. My price went up almost every 6 months.
Cleanest and safest storage facility I’ve ever had the pleasure of utilizing! Staff and owners are AWESOME at what they do. 11/10 will recommend and would patronize again!
