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Andrea T.Customer Reviews for U-Haul Moving & Storage of Argyle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tre was very helpful. Good customer service!
Debra C.Inside of the vehicle smelled of pot and the interior window was extremely dirty. I confronted the person at the desk to tell them the issue and I was dismissed and ignored. Then after leaving I was charged a cleaning fee and 3 gallons of gas even though I returned the vehicle with the same amount of gas that I was provided. I will not be returning.
Dustin G.The employee working in the office was very rude.
Larry B.Excellent customer service by everyone I encountered.
Shaniqua B.The only thing is the van smelled smoked in. Tony was friendly and very efficient when I picked up and returned the utility van. Thank you!!!
Edwinna H.Customer service rep was friendly and helpful.
ALEX J.Great customer service, Thanks everyone!
George M.Awesome service!
Edward W.When picking up the truck, the lady working was very friendly and helpful. Everything was very convenient.
Cathy S.Military discount and obvious military friendly atmosphere.
Bill C. | First ImpressionsMy experience was great and she was very helpful.
Amy I. | First ImpressionsOnly problem I had was getting the key to turn. Otherwise it was great
Donna S.Van received was dirty, mud on the side of van and tires. The van looked as if it was returned the night before and rented to me the next day.
William W.The small units w No a/c are not worth it. Price is too high.I was paying $104. So I guess overall, the price is too high for all units
Billy W. | Overall ExperienceOlder cargo vans need retired. Otherwise the people and services are excellent !
William B.Make sure all trucks are stocked with the required equipment. Some of the trucks were missing dollies. My truck was missing the drop clothes.
Kamilah M.I rented a dolly and when I got there they did not have any to rent. Because of this failed reservation I wasn't able to move anything and wasted 40 bucks
Jon B.For being climate controlled, a little to hot. Not really clean, and furniture left out to long.
Harold H. | Overall ExperienceI was very pleased with representatives.
Israel C.The owners are incredible people, I’ve been a prior customer and I returned. There is no better indication of excellence than a return customer
Ron W. | First ImpressionsCustomer service representative wasn’t very friendly.. after renting the storage unit I was told there was a lock inside the unit, well needless to say there wasn’t one so I had to drive around another 10 minutes just to find a lock for the unit I am still very mad because it was a very bad storm and it delayed my timing of getting the truck back where I needed to take it.. so it was a bad experience overall..
ANGELINE S. | First ImpressionsVery consistent service. Keep up great work!
YVETTE B. | Overall ExperienceThe outside of the van was clean but the inside was needed to be vaccum out. Other then that it was a good overall experience.
Tanya M.Quick & easy to rent and return Very good customer experience
john C.Everything was wonderful with one exception, i found people living in the storage area
William C. | Overall ExperienceNA
Charles H.Great location and customer service
STEPHANIE C.Mrs Reanne Mette was super pleasant, polite and easy to work with I will definitely go back
Mary M.Very good
Corderius H.Very courteous and helpful staff.
Jerry P.I rent from this location only
Tevin E.Everything was great and the customer service was excellent. Thanks
charles E.Super nice people! Job well done!
Barbara T.Price was high for a 3 hour rental
Mary M.They need cameras inside the buildings I didn’t feel safe going by myself to the back of the complex to get to my locker.
JANET E B. | Overall ExperienceGreat service
GABRIEL R. | First ImpressionsWent smoothly.
Phillip R.Amazing vehicle and friendly help at pickup and return. Flawless experience.
Marc M.Keep doing what you are doing
Ellis W.Clean the vehicles when they are returned so the next customer gets a clean vehicle. My vehicle had subway napkins, melting candy, dirty cup holders and dirt all in the floor. It was clear it was never vacuumed or probably even checked. Only reason why I just took it was because I was in a rush
Angel M.Nothing, great overall service.
Gerald D.None
Julius L.Uhaul had me scheduled for two (2) different pick up cities in Mississippi. It took me hours to get that straight. Then when I got back to Florida where I reserved a storage unit on January 30th, it was NOT available and the clerk couldn’t find it on his computer even though I had a copy on my phone that UHAUL sent to me to verify it. I had to go to another Uhaul storage unit to unload. And I couldn’t drop off the truck at the location where I have storage. Everything from the beginning was screwed up and caused me time and piney when the movers came to unload the truck. Uhaul is horrible. And I will post it on FB for everyone to know how terrible and unorganized Uhaul is. I will NEVER use Uhaul again.
Diane M. | First ImpressionsThe only thing that I view to keep customer service excellent is retain the very courteous gentleman on duty as much as possible. He is definitely a great asset for U-Haul.
Herbert J.The staff are very nice and helpful
Olaoluwa O. | Overall Experiencethey were Spectacular!
Nathaniel E.The person that helped me was not friendly at all
Tonda E.Thanks for being there when I needed U-Haul the most. The staff is very friendly. This location is always clean. I greatly appreciate everything that you have done for me and my family 💕 be blessed.
Tawanda M. | Overall ExperienceThe management team is excellent and I would highly recommend their services. Units are spotless and easy access with carts to use for hauling our belongings to the unit.
Elaine R. | First ImpressionsThe owners were both in the office, I came in after a very stressful situation and they were very understanding, really helpful and tried to accommodate me as much as they could. I appreciated the love shown ❤️ I left feeling better and with a rental.
Bridgette S. | Overall ExperienceJust awesome STAFF. Is always willing to go above and beyond.
JOSEPHINE C. | First ImpressionsVery good!
kenneth C. | First ImpressionsThe majority of the staff are very friendly. But there are a some personal that are not very professional. But for the most part everyone is professional, knowledgeable and friendly staff.
FRANK M. | First ImpressionsMs. Mette was very helpful and professional. I really enjoyed working with her. She is an excellent representative for your company. Good job Ms. Mette
BERNARD F. | First ImpressionsExcellent service secure location and kind staff.
Raynard S. | Overall ExperienceA lot of junk out side the elevator,but everything else it was ok
Amaury A. | Overall ExperienceMy lock that I was told that would be in the unit was not there.
Venita M. | First ImpressionsVery helpful and convenient in a time of need!
Rajni F. | Online Move InI am satisfied with the accomodation of my things. My things were secured and thank you for the nice assistance.
jesusa p. | Overall ExperienceThe ladies in the office were great!!!
brian g. | Overall ExperienceThe door ways are 47 inches wide and you cannot get a standard 48” pallet through them easily at all. Also there are pipes and locks that come into that area too when you’re trying to move pallets so its even worse. So it might be fine for residential items but pallets are pretty much a No go. Office always very helpful and friendly.
Robert H. | Overall ExperienceI recently took over my deceased husband unit in September 6, 2021 and I was told the unit was already in default only because he passed away on Aug 24th. My unit was empty with the exception of a chest drawer, all other personal and valuable items was removed. I ask the owner where was my husband belongings and he wasn’t able to explain what happen to missing items from the date August 10th of last payment received up until Sept 6th when I took over unit contract. I know they have cameras to verify who/when other belonging disappeared. I filed a police report because this action is unacceptable. It appears my items was stolen at this storage without any explanation or backup cameras to identify I'm TOTALLY DISAPPOINTED and will never use or recommend this UHaul Storage location to ANYONE!
Atawan T. | Overall ExperienceI hope the remember the people who were the on the help me,! They were terrible!
Lisa C. | Overall ExperienceN/A
Michael T. | Overall ExperienceSkip and his lovely wife are beautiful people. Skip made my rental very pleasant prompt & most of all wonderful. God bless them both.
angela c. | First ImpressionsJust wish the swipe was close to the gate.
Brenda W. | First ImpressionsA few times the area by the elevator had a lot of stuff stacked there. Looked bad but was cleared out the next visit.
Nathan F. | Overall ExperienceDo too the ac was not working at one point some of my food product was ruin.
VALENIE H. | Overall ExperienceStaff went above and beyond to get me in the appropriate sized unit after my original choice was too small and too hard to get into for my couch. Very grateful for their help street closing hours.
Marcella M. | Online Move InThanks for everything. But most of all thanks for saving me 200/month in storage costs. Now that my rental is closed :)
tim h. | Overall ExperienceJust keep getting better
FREDRICKA W. | First ImpressionsVery please with the services and unit. Thank you
Gwendolyn C. | Overall ExperienceComputer system was not working properly but the staff got me through it.
Mark M. | First ImpressionsStaff was rude and walked out in middle of myself checking in.
Kathy A. | First ImpressionsHallway to the elevator needs to be cleaned up more frequently.
DAVID G. | Overall ExperienceStaff was always kind and professional
JAMES ANTHONY J. | Overall ExperienceEasy pick process. Truck was clean and ready to go.
Frank G. | Overall ExperienceVery Helpful!
Priscilla E. | First ImpressionsOverall I think the pricing is high for units that require temperature regulation. Otherwise ok. I was only there for a month
Terry G. | Overall ExperienceI wasn’t informed that after sotton hour the storage will close
Miguel S. | Overall ExperienceThank you
Etoyia N A. | Overall ExperienceYou need a restroom in the back for easier access, key card and key fob activated. It would have been nice to get a discount on multiple unit rentals. My move out date was 5/31/2021 not 6/5/2021.
Beverly Y. | Overall ExperienceHe sido cliente por aproximadamente 1 año y no me arrepiento, al menos en esta hubicacion.
Jose A. | First ImpressionsI’m not sure if when I originally made the reservation that I spoke with a representative from this location specifically so I don’t want to speak negatively about them, but overall I was disappointed with the storage facility experience. When I called to make the reservation months in advance, I spoke with some uHaul representative and explained to them what I have for furniture and they guaranteed the unit they were setting me up with would fit all of my stuff, well yesterday when I went to move in, we checked in and then drove back to the unit just to find there was NO WAY my stuff was fitting in there. I’m not even convinced that the unit was actually the dimensions we were given. Again, pretty disappointing and then they had no extra available units so I had to come up with a completely different plan and ended up not even using uHaul storage at all.
Ashley K. | First ImpressionsGreat customer service!
Trinette M. | First Impressions