Customer Reviews for U-Haul Moving & Storage of Arlington

7,462 reviews

2315 W Division   Arlington, TX 76012
(near Bowen and Division)

(817) 277-1157

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(817) 277-1157

2315 W Division
Arlington, TX 76012
(near Bowen and Division)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

Customer did not leave a comment.

olga M. 
Rating:
5.0

Customer did not leave a comment.

Takoya S. 
Rating:
5.0

Courteous, efficient, all round good experience!

dennis S. 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

I don't know of anything, they were really good, had a really good experience picking up and dropping off the motorcycle trailer. So pleasant to have people like they were to help with my trailer needs!

RONALD M. 
Rating:
5.0

Customer did not leave a comment.

Jaden R. 
Rating:
1.0

Sike

Johnny N. 
Rating:
5.0

Customer did not leave a comment.

eddie G. 
Rating:
5.0

Customer did not leave a comment.

CAROL T. 
Rating:
5.0

Customer did not leave a comment.

LYLE W. 
Rating:
5.0

The Manager was very helpful in checking out my rental when the self check out app was not functioning properly. And he made sure I was only charged for the miles I used.

Ryn R. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Absolutely NOTHING!! You guys are awesome!!! Very much appreciated!!!

Dolores C. 
Rating:
5.0

FYI, I found a bottle of wine under the passenger seat.

William P. 
Rating:
5.0

Customer did not leave a comment.

lakesha W. 
Rating:
4.0

Customer did not leave a comment.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

dominic G. 
Rating:
5.0

Good

charlie P. 
Rating:
4.0

Customer did not leave a comment.

ana H. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Great Service

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

miguel C. 
Rating:
5.0

Excellentservice, communication, patience and knowkedge to guide me thru options to meet my needs, time and budget.

Terri C. 
Rating:
3.0

Not charge some one 3 times. And be more open about information on there rental.!

Amy A. 
Rating:
5.0

Love the service very fast in and out and customer service was great

Teresa B. 
Rating:
5.0

Customer service is job one, and the employees at this location take that seriously. There are other UHauls closer to my location, but I will continue to go out of my way to visit this location due to the stellar experience.

Jennifer P. 
Rating:
5.0

Keep up the great service, definitely something that's missing from a lot of businesses today.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

PATRICE j.  |  Overall Experience 
Rating:
4.0

Koby provided top tier customer service! Provided a breakdown on charges and corrected the mistakes.

Antia A. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
5.0

estoy satisfecho

Jose Luis C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
4.0

Customer did not leave a comment.

marc G. 
Rating:
4.0

Customer did not leave a comment.

Catina H. 
Rating:
5.0

Customer did not leave a comment.

tarusce W. 
Rating:
5.0

The crew at the west division location are always on their game. I had a very negative experience with the location on 820 and I-30. I predominantly do most of my business at the west division location those guys are rock stars. Everything is always clean and the employees are always courteous and helpful when answering questions.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jcee S.  |  Overall Experience 
Rating:
5.0

This facility and rental was awesome. HOWEVER, please reference Reservation 71597468. This was my first reservation of the day, They did not have the supplies I requested and no one had checked, so none of this was known till I flew in, arrived and checked myself. Then I had to make THIS reservation. So although the reservation at this facility was wonderful and went well, the fact that this was the second reservation and location I had to visit that day is not acceptable.

Jimmy B. 
Rating:
5.0

Customer did not leave a comment.

Linterrio B. 
Rating:
3.0

I wish you have more storages on the ground level

Erica T.  |  Overall Experience 
Rating:
5.0

Everything was good.

Herbert R. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Nice friendly employees that made sure I had what I needed!

william D. 
Rating:
4.0

Customer did not leave a comment.

Rocky B. 
Rating:
3.0

Be just a slight bit more efficient. And just a little happier.

Michell D. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Shatrice A. 
Rating:
2.0

I would appreciate that whoever handles the calls wouldn't threaten to call the cops if we have requested more time. I feel that's very unprofessional for this employee to threaten a customer over the phone. This is why I would never refer anyone to this location.

VICTORIA V. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
4.0

Very nice people had an issue with fuel charge but they fixed it asks were very nice about it

Shawna L. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
3.0

Better Customer Service, Better instructions on where to pick up and Drop off. Better way to drop off equipment AND keys.

Toi C. 
Rating:
5.0

Everyone was courteous and helpful.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Chasity M.  |  Overall Experience 
Rating:
5.0

It was a positive experience, staff was professional.

tom R. 
Rating:
5.0

They're good

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
1.0

Aaron L. Crooker is very rude to his customers and yells and turns red he was acting so rude and talking very unprofessional to me. I paid my rent in full and decided to move across country 2 days later went back and moved out and gave Aaron final notice before I moved out and he yelled at me in front of staff and was very red and rude is temper was not needed I moved everything in with no help and moved everything out with no help. I don’t wanna deal this that guy no more so I won’t be sending no more customers yall way.

Renee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Neel P. 
Rating:
5.0

Customer did not leave a comment.

Stuart Y. 
Rating:
4.0

Customer did not leave a comment.

Daphnae F. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

felicia M. 
Rating:
5.0

Customer did not leave a comment.

joann J. 
Rating:
5.0

Aaron and his staff have gone above and beyond. They are exceptionally helpful and accommodating. Shout out to these gentlemen. Also, the premises, equipment, restroom, and lobby were pristine.

Raylene R. 
Rating:
5.0

Customer did not leave a comment.

Mario C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

What is the $4.00 environmental fee? Should not this cost be covered in the basic rental>

CHARLES N. 
Rating:
5.0

Friendly staff, quick in and out!

clay K. 
Rating:
5.0

Helpful, Courteous, Kind

Janet G. 
Rating:
5.0

Customer did not leave a comment.

apbrill H. 
Rating:
5.0

My original reservation was set at the location on Pioneer Parkway in Grand Prairie, and it was a terrible experience. I wish I could rate that one, as it was a 0-star experience. However, the woman who helped me at this location was fantastic. I can't recall her name now, but she was a lovely and helpful woman originally from Louisiana.

Jason D. 
Rating:
5.0

great job!

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

Customer did not leave a comment.

Matt T. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Rita E. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Love the quick accurate service

mcjimsey N. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Patrick and Colby, I think we're the gentlemen who we r above Ave beyond to service me. It was very well appreciated!

CRYSTAL KIARA F. 
Rating:
5.0

Amazing work crew.

Krzysztof B. 
Rating:
2.0

I created a reservation several days in advance to pick up a 15' truck from a non-uhaul location. I was concerned there would be complications with this reservation, because I was picking up a uhaul from a seemingly random location. I was correct, when I arrived the shop employee told me that they did not have a uhaul truck, that this happened all the time, and I needed to contact customer service. I initiated a live chat online with uhaul customer service, and after a couple brief messages, was told to contact a local uhaul office and was given a phone number. I called the uhaul office and after 10 minutes on the phone, I was told there was a 15' truck that “should” be available at a uhaul facility the town over from my location, in Arlington on Division St, since the previous reservation on that truck “should” be finished. Once I arrived, the truck I was reserved was not there, because the truck had not been returned by the previous reservation. All employees were visibly frustrated and seemed to be in a bad mood, including the store manager whose name and photo was posted on the wall next to the register he was standing at. They had another 15' truck present, but told me it was already reserved. After a few moments they decided to give me the reserved truck because the reservation was late and hadn't arrived. Then, was told the equipment I reserved for the truck was not available, but the attendee did find half of the equipment, so I guess that's a silver lining. This experience was definitely a 1 star, but I gave a 2 star location to the location on Division St, because it wasn't really their fault. They were also suffering from the frustratingly inept business model of uhaul, which promises you inventory it does not have, and deflects responsibility to clean up the mess onto customer service and store employees.

Joel B. 
Rating:
5.0

Our move went so much better with the help of the folks at U-Haul on Division street in Arlington TX! We were able to get our trailer on time, exactly what we needed to do the move. And the price was right! Thanks so much to the team for your help! 5 Stars! JH

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Sheila P. 
Rating:
5.0

Very efficient process in renting and returning.

Marty B. 
Rating:
3.0

TYPICAL UHAUL CENTER

Katie O. 
Rating:
5.0

Keep up the 5 Star service!

Robert S. 
Rating:
5.0

The location I rented at had great and helpful staff. The equipment was clean and the staff were friendly and nice when I returned it. They have great customer service.

Chris B. 
Rating:
4.0

I wasn't happy that I had reserved a uhaul in Ft. Worth online and the next day was notified that I had to go to Arlington to get a uhaul. When you don't live there and have to spend extra money on a budget is not good. Plus, there was very little gas in the uhaul and I was informed when it was turned in I would be reimbursed $35. Other than that, it was above average.

Terrel S. 
Rating:
5.0

Customer did not leave a comment.

OluwaTomiyin G. 
Rating:
5.0

Customer did not leave a comment.

Dawanna F. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Donnitha B.  |  Overall Experience 
Rating:
5.0

Thank you guys for everything

demontrae b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bob G. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Lerin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdou C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeeAnn D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela P.  |  First Impressions 
Rating:
5.0

There’s Aaron & maybe 3 other workers who has been at this location since the day I began business there & are always very friendly & experienced…especially the lady. From the look of things, they ALL love their job

Joyce C.  |  Overall Experience 
Rating:
5.0

Es un lugar muy seguro, muy complacida con sus servicios. Gracias

Gladis L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sydney o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dianelys g.  |  Overall Experience 
Rating:
4.0

The storage building was warm & bathrooms were a hot, water was warm. For movers we need cooler place to over heat & cool water to prevent over heat. This only issue I found not well

Melissa H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Braydon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahaisha S.  |  First Impressions 
Rating:
5.0

The process for Uhaul was very quick and easy and Customer Service on Sunday and Monday were very hospitable and helpful. The ttuck was driveable, clean, and a nice odor. The entire Customer Servuce process was Grand. I'd definitely refer my friends and others.

Sharon S.  |  First Impressions 
Rating:
5.0

The staff were extra friendly, though they did make in error they fixed it straight away, they went the extra mile.

Maritza D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LASHANDA B.  |  Overall Experience 
Rating:
5.0

Only con to this facility is no elevator for second floor and no ventilation in building. The staff at this facility is amazing and very helpful. They make sure the customer is happy and satisfied before leaving.

Penny L.  |  First Impressions 
Rating:
5.0

Ms anise is awesome

Waquita J.  |  Overall Experience 
Rating:
2.0

The manager is beyond rude and tried to threaten me.

Bonnie N.  |  Overall Experience 
Rating:
5.0

Secure, friendly staff, very responsive when information was requested.

robert h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mary u.  |  Overall Experience 
Rating:
4.0

Staff was extremely nice.

Valerie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anit C.  |  Overall Experience 
Rating:
5.0

Really need to fix the remote control access because the remote control works when it wants to

Mark H.  |  Overall Experience 
Rating:
5.0

Sweetest, fun, most helpful staff!!!

Alexandra S.  |  Overall Experience 
Rating:
5.0

I have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!

Adam N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chance h.  |  Overall Experience 
Rating:
5.0

Great staff, very conveniently located, fair price.

Charles A.  |  Overall Experience 
Rating:
5.0

We scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10

Tammy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilario M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jcee S.  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful

Derrell P.  |  First Impressions 
Rating:
5.0

I love this place you all are the best thanks again

Micheal M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erie P.  |  Overall Experience 
Rating:
3.0

My card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.

Marquita A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Loviann P.  |  Overall Experience 
Rating:
1.0

Pacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you

Daphane D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SAMUEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John V.  |  Overall Experience 
Rating:
5.0

Good

Victor C.  |  Overall Experience 
Rating:
5.0

Great place, kind employees. Thank you for all of your help!

Ricky K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lanelle E.  |  Overall Experience 
Rating:
5.0

All the staff was wonderful and very friendly. Great communication and very helpful.

LaTaira M.  |  First Impressions 
Rating:
1.0

The unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven’t been approved and to just move my things out after I already told him I didn’t want to . I think it’s because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,

Ty Shona B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alvarez L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carson b.  |  First Impressions 
Rating:
5.0

What a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!

lisa e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly P.  |  First Impressions 
Rating:
4.0

The actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed

Staci C.  |  First Impressions 
Rating:
5.0

Employees at this location are very attentive. ALL OF THEM ARE GREAT

Ahlmario C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jadai J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanius N.  |  First Impressions 
Rating:
5.0

Worked great, easy access, very convenient

krista H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  Overall Experience 
Rating:
5.0

Appreciate the employees that h we lord with check in

Anthony B.  |  First Impressions 
Rating:
5.0

What a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!

lisa e.  |  First Impressions 
Rating:
1.0

I had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...

Andrew T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE B.  |  First Impressions 
Rating:
5.0

Anesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.

Vivian M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leroy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vivian M.  |  First Impressions 
Rating:
5.0

Easy and convenient

DONALD ABBOTT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick G.  |  Overall Experience 
Rating:
5.0

Nice place

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

horace s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alisa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jared b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
5.0

They were soooo nice and helpful

Tiffany C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

This location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.

John J.  |  First Impressions 
Rating: