Customer Reviews for U-Haul Moving & Storage of Arlington
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Arlington
david S. on
My check in was not properly entered on Saturday afternoon and I got a call on Sunday asking where the trailer was. It was sitting on the lot.
Alex E. on
The van we rented was not set in front of the store for us to pick up, it was in the back of the shop blocked in by other vans, so we had to call the 24 hr service and rent another van but we couldn’t get the key code because there wasn’t a WiFi signal so it would not download to our phone and we had to recall and start the rental process took over 2 hrs before we could get it we could have avoided this if the store had prepared our van like they said they were, terrible service, no WiFi to be able to get key code and the van we finally were able to get only had a1/4 tank of fule
Mike W. on
Do not say a vehicle has full fuel when it does not.
Michael W. on
Just keep it professional and keep extra staff on hand
HEATHER C. on
Employees need to be more aware of what key they are handing out. I had to call and get my things settled for the return. Because they gave us the wrong key, which didn’t reflect on the truck. A little diligence would go a long way in an otherwise well run system.
Alexander F. on
The car trailer I rented wasn't properly attached to my vehicle and we hit a bump and the trailer popped off the hitch
tim G. on
Quick and efficient service. In and out fast. Great!
Kuidyn W. on
Everything was good
Henry H. on
Had no problems, truck was ready to go. Friendly service..
howard C. on
When I went to request a rental truck the general and the help me West arrogant and also heathen talk about immigration rules when I said the morning him and the lady that was from this never answer back I am Hispanic ethnicity A US citizen Make me feel discriminated I think they should have better customer service and that make people feel like they're not welcome when they're renting a piece of equipment when I return The equipment also they were not too friendlyYou guys should have a better customer service than that
Tina F. on
This is the only location I have ever used. The staff are great. Tina Fernandez
JACQUELYN L. on
The manager was very rude, and I was charged for the dolly on the truck that I did NOT use... I was checking the truck in using my mobile when the other guy came out and start check me in on his device, which caused the over charge. Then after I realize that I had been charged for the dolly and called the store he was very rude saying that I hadn't returned the truck, so I had to turn and go back to the location only to wait over 15 min for customer service to be rude! If the call is records upper management need to review calls often... How you refund me for the dolly but the taxes that I paid don't change!!!! It's others ways to move and NOT use Uhaul!!!!
STEPHEN E. on
Patrick plus manager perfect
Teresa A. on
good service nice management
STEVEN R. on
Excellent experience, in and out fast, no surprises, highly recommended!!
Stan R. on
Gabe is a bad trailer with two flat tires. We had an awful trip.
Angel P. on
A
danzel o. on
Unorganized, rude customer service, and horribly managed
shirley w. on
The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
walter s. on
I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !
GREGORY P. on
It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
Ninette F. on
Very friendly and helpful. The best service I ever had.
jacqueline m. on
The young lady had a ugly attitude
Shiela T. on
Great customer service
crystal p. on
Everything good
LIAM F. on
I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
Pete H. on
Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Leah R. on
They were very helpful. The people are very professional.
Lesa B. on
Everyone was very friendly and helpful. Building was always clean and well maintained.
NANCY P. on
I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
Ann F N. on
Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Nedra B. on
GOOD JOB
LEON W. on
Never had a complaint. Happy from start to end of stay.
LAFAYETTE D. on
Very professional ,knowledgeable about company information
Shannon L. on
Awesome place
CRYSTAL T. on
The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
mohammad k. on
Good service and friendly.
al B. on
I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
Randy H. on
Manager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
zina l. on
The ladies there were helpfyl and knowledgeable
elliott g. on
Good
maritza f. on
The employees were very helpful and polite! Great customer care.
Teresa W. on
Long story
Luan N. on
Receptionist here is professional and helpful
maria s. on
Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
phil w. on
always find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
al B. on
P
jacquelyn g. on
Great experience. Good customer service.
paul a. on
Was disappointed that some entrances to the facility were removed
STELLA R. on
Great customer service!
Nathan B. on
The unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Joseph T. on
the team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
carey m. on
Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carolyn t. on
The staff was very professional and courteous. I would recommended their service to friends.
Rich S. on
Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Jack G. on
Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Steven S. on
They were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Donald S. on
Great place for your moving and storage needs in the Arlington, TX area!
Laureano A. on
Thanks for a friendly service.
kathryn M. on
I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
Scott B. on
The manager Jeri Butler was very professional and courteous.
Rich S. on
We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
BILLY C. on
No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
Barbra P. on
Very helpful!
Benjamin R. on
Knowing storage was inside was even more comfortable & convenient.
jim c. on
Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
GUY W. on
The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.