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JESSICA NCustomer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys at the drop off site were super nice. We were in and out quickly.
Katherine KAs a repeat u-haul customer I knew to use the app to document the truck before leaving but I would recommend to have the store tell people about using the app to document the condition of the truck
NICHOLAS RThank you for your help in many ways
SUSAN T | Overall ExperienceThe service was great. Pretty inexpensive rental to drive from Texas to Florida. Although I turned the truck in the up to 5 days and the allowable mileage was perfect. Very attentive to my needs. Also, the truck had got great gas mileage while towing a car.
CHRISTOPHER TGreat service at pickup.
Mason TThe guys are great to work with.
VINCENT Y | First ImpressionsThe only issue was that the clerk who attended me tried to Sell me the lock for atorage qhen I know it comes with it.
ALDA MFirst time renting a motorcycle trailer and the process was super easy. Kody also helped me choose the correct trailer hitch for my truck. They also hooked up and unhooked trailer without me getting out of my truck. Awesome customer service
JUAN RI can’t think of anything to improve st the moment. Everything from pick up to return went smoothly. Thanks for a job well done.
Freddie OI never got the discount promised for bringing the truck back. I was originally going to have it dropped off to a location closer to me but I brung it back for a discount and never got my discount applied.
RASHELL EVery profesional
ronald g | First ImpressionsOver all the experience was good, but I was unable to do it online, because it kept trying to charge me $7.00 for roadside service I called in and after being transferred 4 times the person was able to fix the system issue that he called looping. I was told by my local Uhaul rental location that I have used locally before, that one-way rentals were the best deal and would save me money in the long run, so I went to a Uhaul center just 2-4 miles from my Sisters home to rent the truck, loaded it up at my Sisters house and drove it back to my home, then even returned the 20' Uhaul truck early at 2am that morning after unloading it, that Uhaul rental location is less then half a mile from my home, so it was very close to just driving from one Uhaul rental location to the other but, Ironically when I called to make sure it had been received without issue I was told there was a $7.00 charge for going over the allotted mileage that I was never made aware of! The rep I spoke with said he would email me the information on the extra charge and I have still not received any emails from Uhaul, so I will need to call them back AGAIN, tomorrow, when I have time to do it all again!
PAUL WCustomer Service was Excellent
Thomas SIt was my second time using this uhaul location , they are fast , and always have what I need 👏 thanks!
PHILLIP PThe cost of just renting the trailer that I hitched to my CRV was $567.60! From Texas to Georgia.
DEREK HCan’t think of anything. It was quick and smooth. It would be nice if some of the car hauler trailers had a winch for cars that aren’t running.
Bobby M0000000000000
JUDY JFlawless customer service, great vehicle, flawless on the equipment and interaction side.
REGIS FBest experience ever! Check in in and out the door in 5 minutes. Took 2 minutes to return and on my way. Prices were very fair, employees are fast and courteous. AD
Anh DPlease please pleeeeeese add reverse camera and screen to all your trucks, this one did not have, but the one before this last rental did, and was so helpul. Thanks in advance!
Juan RThe check out process was hectic. We showed you to return the uhaul around 4pm and the location closed at 2pm which is very inconvenient.
AMY WNothing
WALTER DI had a problem with the fuel. The gauge was at 1/2 a tank when I got the van. I only went 52 miles. The gauge only went down a very little. When I went to the gas station, I added some gas, the gas needle didn't move, I added more gas, it didn't move. After 13 gal. And $40 I stopped. As I drove from the gas station, the needle jumped up to 3/4 tank full. I was trying to get it to move to 1/2 a tank. When I returned the van, the attendant was not helpful at all.. I told him the fuel gauge was defective. I asked how many mpg does this van get. He said he didn't know and could not reimburse me the cost of the fuel. He said when people return the cans without adding fuel, they charge the customer. I said, why do t ya'll fill the van up and every customer should be able to receive the cans with a full tank. He said we don't do that. I rent U-Haul equipment more than most. This upset me and there was not a manager on duty. There was no one to talk to or to follow up with. I think I put in 8 gallons too much
PATRICK KSmooth move from MO. Contract loaders Mike & Jay were friendly,fast & efficient. (Amazing Movers)
Debra T | First ImpressionsEstaba quebrado la madera qué va a los lados
Jose MI had a great experience thanks UHAUL!!!
MARY CExtremely helpful
Norma D | First ImpressionsThe worker's where so nice,we really enjoy talking to them .thank you for your help.
Judith C | First ImpressionsGreat service from start to finish. The trailer traveled perfectly, I will be back.
JOSEPH WI would send my family and friends to this uhaul anytime. Everyone is kind and knowledgeable. If there is a problem
CHARLES P | Overall Experiencevery easy return process
ERIC WVery kind and helpful to this old lady
KEVIN HGreat service in every way!
NICHOLAS RI was charged extra miles for some reason when I had to drive 13 miles to get to the apartment to load up, get gas along the way and get from our drop off location at our new apartment and then drive several miles to return the vehicle. They only allowed miles direct from the rental spot to the city. It was ridiculous.
DALE DFeel a little bit expensive
Lilian Rgood custom service everyone was so nice I got in and out within 15 min.
JEANNIE ANo changes needed at this site.
DAVID SGREAT In Store and after business hours Customer Service Representatives
DEBORAH Tgreat service, very friendly! equipment was great
SHERILYN WPatrick and Jacoby were awesome.
NIANZA RNa
JEFFERY HVery quick. Everyone was very polite and helpful. Thank you very much
CHARLES NThe uhaul had an unpleasant smell and the check engine light came on when I got to my move location. The staff seemed nice and helpful.
CONDA REveryone was so friendly I think they all went out of there way to help me.
ANGEL Wgreat customer service by friendly, smart, more than competent staff; made me comfortable with the rental and my choice
STEPHEN SEverything was pretty good and fairly easy. I wish I had asked for information about after hours drop off. Staff was helpful and friendly truck was clean and easy to use. only issue was a tech issue. The app link to upload before and after photos of the truck would not would on 2 different phones. Staff said it's been an issue for a while. That needs to be fixed
VIKI GThis was my second rental from U-Haul of Arlington. The location is easy to find, equipment is plentiful, clean, well maintained, getting a next-day rental was very easy, quick and convenient, and so were pickup and drop off. Thank you!
TAMAS BReceived vehicle with no gas at all
EDWARD BThe guy who set me up was very professional and courteous. Plus he was a cutie. Lol
Sue F | First ImpressionsGreat customer service the manager and team are great
KILLEION HJacolby was very knowledgeable and helpful
Sarah JAlways great experience here!
GARY WHelpful and great customer service.
Margarita A | First ImpressionsI reserved a 15' truck. When I arrived at the appointed time the truck was not there. I had to choose between a 10' and 26' truck. Thankfully a truck was offered. My other option was to drive 5 miles to another location when I was already in a time crunch. All in all it was really frustrating.
DENNIS MSer sinceros y no engañar a los clientes
EDDI NThey're always super nice. Very professional but approachable. Great experience.
KYLEI SThe gentleman at the counter were friendly and helpful. They were prompt and answered all my questions. Upon returning, I had left items in the cab and they ran me down before I drove off to get the items back to me.
GORDON SVery friendly and great customer service
ROSLYN CEveryone was nice, friendly and helpful.
DENISE FWith kindness, dignity and respect is always a be better start the employee that served us served us with kindness, dignity, and respect and provided excellent superb customer service I’m so happy that I had him as the gentleman the employee that was helping me. he seemed to be genuinely concerned with providing exquisite care and making sure that the customer was happy and I was very happy. He said a really nice African-American gentleman, young man, very respectable, respectful, caring, and considerate and passionate about making sure the customer is happy yes, I would definitely recommend this company with two other people providing the same gentleman assist other customers as well. He was amazing and very fair and caring.
PATRICIA RThe brakes were bad.
MARSHA SI’m grateful for your service and hard work Thank u
LAWANNA E | First ImpressionsLove this location. Very helpful staff. Nice & quiet, 10/10.
Toni W | Overall ExperienceI requested a first floor unit, but none the size I needed were available. The staff was nice and eager to accommodate as best they could. The alternative unit cost more than I wanted to spend, but I took it based on size. Ends up the price I was charged is$5 more per monththan what was written on a flyer they gave me at the desk. I did not notice this difference until I got home.
KEVIN S | First ImpressionsThe staff was very courteous and helpful
eugene p | First Impressionsvery considerate help from staff member
DAVID B | First ImpressionsGreat Service
Thea W | Overall ExperienceThe manager of the facility was rude to my elderly mother as well as myself as we were trying to fix a billing issue THEY caused. After that experience, we emptied our storage units and closed our accounts. We will never use U-Haul again.
DREW S | Overall ExperienceThere was a dead rat in my storage as well as poop and roaches everywhere
Kristin t | Overall ExperienceHighly recommend the storage location. Great storage Lockers
DANIEL C | Overall ExperienceAll the guys where great and very helpful.
QUANTRELL C | First ImpressionsGood service
Erwin W | Overall ExperienceMoved from Michigan to Texas. U- Haul really made the move stress free and affordable. Thank you !!
Marion S | First ImpressionsSaw a lot of roaches in storage facility wish I had seen before storing my stuff. not use to this from uhaul in other states
Tanya B | First ImpressionsVery friendly and accommodating staff.
Sonia B | Overall ExperienceStaff was very helpful!
Thomas M | Online Move InVery very good
Ricardo V | Overall ExperienceThe staff was very friendly and helpful
Tasha D | Overall ExperienceWill rent again. Thank you
Deborah E | Overall ExperienceThe staff is the BEST
Paula B | Overall ExperienceCouldn’t have been better
NANCY W | First ImpressionsThe only thing I disliked was a raise in prices every year. I had an outdoor unit and nothing changed for the almost 20 years I had the unit except the price. Everything else was fine.
ROSE H | Overall ExperienceExcellent service
Erwin W | First ImpressionsI saw roaches upon initial entry!!!!! That’s nasty
Tiffany S | Overall ExperienceThank you for a friendly and good service.
Laureano A | First ImpressionsThe thermostat read 87 inside which was the same temp as outside so it’s not really climate controlled. I have things that will explode in heat that’s why I chose climate controlled but it’s definately not. Then I saw roaches scattering when I went to grab a dolly. That’s disgusting if I were paying I would want my money back and I would not use this facility. I will be leaving a review to warn people
Tiffany S | First ImpressionsIt was okay
Thomas M | Overall ExperienceColby was the greatest! So helpful and customer oriented. Give him a raise!!!
Paula B | First ImpressionsRates keep going up once or twice a year and is more expensive than nicer places to rent from, air conditioning hasn’t been working lately and was really hot inside and that’s why I paid so much for a climate controlled unit, lot gets chaotic at times and hard to get in and out and parking to get into storage isn’t great, staff are always helpful and nice to me and the manager Aaron has always been good to us
Scott B | Overall ExperienceGood rates only go up 10 over 2 yrs ain't bad at all Aaron cooker boss man very cool.
james m | Overall ExperienceThe staff there were very friendly and took care of me quickly I would give them more than 5 🌟 I will continue doing besniss with you guys very happy
Robert Z | First ImpressionsThis was the best storage experience i could hope for. Clean, cool, easy to access, staff was helpful. Before we even finished moving out, they had already taken care of closing out the account. That is how attentive they are. If you need a wonderful place to store your goodies or rent a truck, this location cannot be beaten.
Nolan H | Overall ExperienceStorage units are in marginal condition at best. The ceiling insulation is dropping off. Price wasn’t competitive. The individual that I dealt with at the facility was very friendly. Just the price and condition of the facility left quite a bit to be desired.
CHRISTOPHER P | Overall ExperienceThis is the best Uhaul location. Staff is top notch!
DANIEL C | First ImpressionsVery helpful and polite. The staff was very friendly
marilyn c | First ImpressionsI have been storing with U Haul for over 30 years. I would not go anywhere else. The staff has been terrific. Many blessings to each of them.
LINDA J | Overall ExperienceGreat service
Esther H | First ImpressionsNothing against this location. Just Wish there was some sort of roofing at facilities in general because we had to unload & move-in in the pouring rain. It was also cold & windy.
Ariane B | First ImpressionsEverything was great except the fact that there was no light source within the actual unit itself which made it kind of difficult to store and get certain things out when needed.
Steven P | Overall ExperienceStaff is excellent!
DANIEL C | Overall ExperienceStaff nice and friendly and worked with me when I was late on a payment. The units was kept clean no bugs or rats
ELIJHA F | Overall ExperienceAll staff friendly and helpful. Would recommend to anyone looking for storage needs.
TLEEAA W | Overall ExperienceThe only thing that bothered me was that it was supposed to be controlled and there were several months where it was in the 80’s
Alicia C | Overall ExperienceStaff is excellent!
DANIEL C | First ImpressionsIt is my favorite company. Very safe and reliable... Thanks to the staff
HAMID S | Overall ExperienceUnit was old and had holes in the wall
Shaunda M | Online Move InI had my storage unit for 5yearz. I never had a problem
Sandra D | Overall ExperienceThe staff was EXCEPTIONALLY helpful...answered all questions and explained the follow up thoroughly. Thank you😊
Wanda B | First ImpressionsI would have been nice to have a light in the unit itself. I had to bring a Lantern.
Bernadette V | Overall ExperienceYou had access to both of my accounts and were set up for autopay- you regularly “could not run” My card at the due date and charged me late fees, on something you didn’t do. You. Essentially stole from me. Your location is corrupt.
virginia m | Overall ExperienceThe staff at this facility is always friendly and helpful. I've used this facility twice now and have always had a good experience. I would definitely recommend!
Sarah M | Overall ExperienceIts just entirely to hot and has alot of roaches but the staff is wonderful
Sasha B | Overall ExperienceGreat staff. It's easy to give 5 stars when everything goes as planned, but the staff at U-Haul Moving & Storage Of Arlington do an exceptional job of providing great service even when unforeseen problems arise; when the unexpected happens, staff here turn it around quickly and with a smile!
Susan K | First ImpressionsGreat customer service
grace d | Overall ExperienceI wish I had chosen a different facility. It’s not climate controlled, the building itself looks sketchy. No ceiling just insulation, & there was a huge spider in there waiting on me & bee attack me.
Meka G | First ImpressionsFacility was clean and well lit. Positive rental experience.
phyllis N | Overall ExperienceGreat service. Very pleased with this facility and their staff.
Rosa D | Overall ExperienceI was informed when renting during check in that I could add the U-Haul insurance by phone and via e-mail offer. I however was told at the location that they do not do insurance on units in the outside storage area and made me sign a waiver if I wished to use the space already reserved. I also was informed that my access was not 24 hours since the access gate was and has been broken waiting on a motherboard. So I was shocked to see a tow truck use the gate while I was off loading my trailer. When I mentioned it to the worker in the front he said it is intermittent. Both of these items should have been made clear prior to me reserving the space.
Gabriel M | First ImpressionsKoby is amazing and extremely helpful
Robyn R | First ImpressionsFare prices, clean and friendly . Would get a storage and a uhaul from them again
Tami S | Overall ExperienceEnjoyed dealing with this location. Very organized and helpful.
ERIN W | First ImpressionsThe only reason I wouldn't recommend this location to a friend is because it needs to be updated the is no roof to the storage rooms in the facility you can see the insulation which rubs off onto products put inside if you have to use the full space of the room which I did.
TSHEA C | Overall ExperienceThe person who assisted me was polite and very helpful. He showed me the units and answered all my questions.
monica b | First ImpressionsAll staff were friendly and accomodating...
William H | First ImpressionsUhaul Storage in Arlington off of division is the best
Laura M | Overall ExperienceExcellent customer service and ability to assist the customer per their situation.
FELICIA H | First ImpressionsPoor Service
Chancey A | Overall ExperienceRenting experience was great. I used the facilities until I finished moving then closed my account when the unit was no longer needed. Every part of the process was quick and trouble free.
Paul L | Overall ExperienceThanks🤩
Tanisha E | Overall ExperienceY'all call and send emails too much and the manager whoever he was thought I was out the store when he tried to talk smack but I wasn't
carleda h | Overall ExperienceIt was clean and very friendly
JAMES H | Overall ExperienceI got my storage unit for free which was great...an I turned it in on time an paid the insurance wit cash but they still took $12 off my card for some reason an I don't understand why...overall it was great
Natasha G | First ImpressionsAlways a great choice.
Otis D | First ImpressionsThe restroom was extremely nasty and trashy , the storage unit itself was super inconvenient with stairs instead of utility elevator if there’s gonna be multiple floors and there’s several lower priced storages around the area
ALEXANDER G | First ImpressionsI will come back again!!!!!
Brenda B | Overall ExperienceIm so Happy I'm downstairs in a storage,I'm so happy ..
Precious H | First ImpressionsNice storage facilities
Sharon P | Overall ExperienceGreat group of people. Arron has done a great job of managing and training his people.
William M | Overall ExperienceThe only issue I had was getting through to the actual office during their hours but the staff was very friendly, professional and efficient. They work diligently to always be helpful and get things done. I would definitely recommend this facility because of the staff
Penny L | Overall ExperienceI wish you have more storages on the ground level
Erica T | Overall ExperienceAaron L. Crooker is very rude to his customers and yells and turns red he was acting so rude and talking very unprofessional to me. I paid my rent in full and decided to move across country 2 days later went back and moved out and gave Aaron final notice before I moved out and he yelled at me in front of staff and was very red and rude is temper was not needed I moved everything in with no help and moved everything out with no help. I don’t wanna deal this that guy no more so I won’t be sending no more customers yall way.
Renee M | Overall ExperienceThank you guys for everything
demontrae b | First ImpressionsThere’s Aaron & maybe 3 other workers who has been at this location since the day I began business there & are always very friendly & experienced…especially the lady. From the look of things, they ALL love their job
Joyce C | Overall ExperienceEs un lugar muy seguro, muy complacida con sus servicios. Gracias
Gladis L | Overall ExperienceThe storage building was warm & bathrooms were a hot, water was warm. For movers we need cooler place to over heat & cool water to prevent over heat. This only issue I found not well
Melissa H | Overall ExperienceThe process for Uhaul was very quick and easy and Customer Service on Sunday and Monday were very hospitable and helpful. The ttuck was driveable, clean, and a nice odor. The entire Customer Servuce process was Grand. I'd definitely refer my friends and others.
Sharon S | First ImpressionsThe staff were extra friendly, though they did make in error they fixed it straight away, they went the extra mile.
Maritza D | First ImpressionsOnly con to this facility is no elevator for second floor and no ventilation in building. The staff at this facility is amazing and very helpful. They make sure the customer is happy and satisfied before leaving.
Penny L | First ImpressionsMs anise is awesome
Waquita J | Overall ExperienceThe manager is beyond rude and tried to threaten me.
Bonnie N | Overall ExperienceSecure, friendly staff, very responsive when information was requested.
robert h | Overall ExperienceStaff was extremely nice.
Valerie M | First ImpressionsReally need to fix the remote control access because the remote control works when it wants to
Mark H | Overall ExperienceSweetest, fun, most helpful staff!!!
Alexandra S | Overall ExperienceI have used U-Haul for many years, and the Customer service has always been outstanding. However, on my last visit to this location, I was very impressed with the help that Mr Aaron provided by going the extra mile and accommodating my specific needs. He took the time to find the right storage room and rate that's workable for me, and showed me how to secure it and access it properly. It was fast and truly hassle free customer service. Thank you Mr Aaron!
Adam N | Overall ExperienceGreat staff, very conveniently located, fair price.
Charles A | Overall ExperienceWe scheduled 2 movers, rented at truck, all out of town. All went smoothly. Our belongings all special care of Would highly recommend both movers. The whole process went smoothly I'd give it a 10
Tammy S | First ImpressionsStaff was friendly and helpful
Derrell P | First ImpressionsI love this place you all are the best thanks again
Micheal M | First ImpressionsMy card did not work and I couldn’t put my items in causing me to have to rent my truck an additional day which meant the movers/helpers I had the previous day were not available the next day.
Marquita A | First ImpressionsPacifically asked for unit on the outside and I did not get that they gave me a unit inside and it was too small so I had to get in contact with another U-Haul company that took over our to find me a larger space are very dissatisfied with the person who took my call and didn't get it right thank you
Daphane D | First ImpressionsGood
Victor C | Overall ExperienceGreat place, kind employees. Thank you for all of your help!
Ricky K | Overall ExperienceAll the staff was wonderful and very friendly. Great communication and very helpful.
LaTaira M | First ImpressionsThe unit itself at ( 2315 W Division Arlington, TX 76012) no complaints however the building advertised climate controlled at around 60 degrees Fahrenheit yet the thermometer where the sign and the thermometer are read 97 degrees Fahrenheit. I went to the office but it was after hours on Sunday so only the unit was accessible. I called a few days later to make sure they were aware of this issue and the front office worker became extremely defensive saying I could move out when all I was doing was ensuring they knew about it . I asked when it would be fixed he pretty much said never . Therefore I asked if us customers would receive some type of credit or discount until the issue was corrected he was very rude and said no because the plans to control the temperature haven’t been approved and to just move my things out after I already told him I didn’t want to . I think it’s because the insulation in the building is rotted hot and falling down into peoples units … I have photos / receipts to support my claims . Please contact me if you would like to follow up on my review. Best regards ,
Ty S | Online Move InWhat a great group of people and soooooo helpful !!! Aaron and the other staff went above and beyond! I have been using U-Haul to rent vehicles and store extra stuff (or for households in transition) for over 20 years and have never been disappointed. This was no exception, and was actually the best experience I have had with a U-Haul location so far.....I would recommend them without hesitation!!
lisa e | Overall ExperienceThe actual location was fine and everyone was knowledgeable and friendly but the customer service rep over the phone when I booked it misinformed me about the init that I was renting but the location set me up with what I needed
Staci C | First ImpressionsEmployees at this location are very attentive. ALL OF THEM ARE GREAT
Ahlmario C | Overall ExperienceWorked great, easy access, very convenient
krista H | Overall ExperienceAppreciate the employees that h we lord with check in
Anthony B | First ImpressionsWhat a great staff!! Very helpful, knowledgeable and friendly!! They got me set up and shown to my unit in about 10 minutes....couldn't be happier!
lisa e | First ImpressionsI had a horrible experience with Uhaul in Arlington TX I had my brand new camper parked there, and somehow someone snuck a camper into the gated area where the larger vehicles and campers are parked and they managed to smash into my camper tried covering the damage to mine and repaired the damage to their camper. Uhaul never removed the trespassing camper from the lot and I had to file a police report that did get me the help I needed to charge the other person with the damages and I had to file a claim to get my camper repaired at a cost on $10,000 in damage and it won't be available until after summer 2022. Uhaul did nothing to help me...
Andrew T | Overall ExperienceAnesia has been very helpful every time I have been in your facility. All the staff I have met have been friendly, courteous, cheerful and helpful. My thanks to everyone.
Vivian M | Overall ExperienceEasy and convenient
Don D | Overall ExperienceNice place
Mark C | First ImpressionsThey were soooo nice and helpful
Tiffany C | First ImpressionsThis location gave me great service.All the staff are friendly and professional.The manager worked hard for me to get what I wanted.Much appreciated and I would recommend this location to everyone.
John J | First ImpressionsVery nice staff and I appreciate you making me feel like I’m apart of the family, thanks! If I should ever need a storage again in the future uhaul in Arlington Texas will be my choice! Thanks again for everything
Barbara F | Overall ExperienceThank you for your services and great courtesy!!
Tashame A | Overall ExperienceOverall great experience with employees, willing to always help and answer questions when needed.
PRISCILLA M | Overall Experiencethank you
Daniel N | Overall ExperienceMy quest for an easily accessible, short term storage unit was resolved by the U-Haul representatives. Their quick response with availability notification was essential to begin my project. My thanks to this well-run team!
Lisa N | Overall ExperienceThe facility was well lit, but my unit was very dark. That made it a little tough to search in boxes Staff was courteous and facility was clean.
Kathleen M | Overall ExperienceI wish the inside of the storage had a light
Courtney B | Overall ExperienceThe staff were always very helpful and professional.
sherri m | Overall ExperienceThe office was always pleasant and understanding. There customer service was exceptional and they understood life happens. They waived a late fee more than once and that meant they listened, not just the fact you were late and there were no exceptions. THANK YOU TO THE LOVELY LADY AT THE DIVISION LOCATION!!! THE WAY YOU TREAT YOU CUSTOMER IS THE ABSOLUTE BEST!!
Dannella D | Overall ExperienceI truly appreciate the services and will use it again!
Tashame A | First ImpressionsThe ABSOLUTE BEST customer service ♥️♥️ Wouldn’t go anywhere else for these type of needs in life. From the two young men who greeted me, the manager who did some special stuff for me, they rocked! They went above and beyond. If I were to run a business, this is the type of customer service I would want and expect. EXCELLENT place to do business from customer services, easy access to storage, rented a truck also on this day, one stop shop!
Raschelle R | First ImpressionsAaron has been very helpful and his female assistant with the New Orleans accent is awesome. The entire staff is really good.
Tracy J | Overall ExperienceWe arrived hot, tired, and hungry, there was an issue with the storage unit availability for the 3rd time, using the corporate reservation system-allowing us to reserve large units that were not even at the location, but the local staff worked very hard to resolve. I cannot remember the young lady's name, but she was empathetic to our situation as she had recently moved from Louisiana to Texas. Because of her customer service and kindness, we felt this ended in a positive experience. Nice to see nowadays, all of the staff were very helpful. We would like to thank everyone at 2315 Division Rd, Arlington Texas, that helped us. A great way to start our new home in Texas.5 Star customer service. Thanks again!
Regi A | Overall ExperienceStuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.
kiara c | Overall ExperienceCustomer service at this location were amazing
ALEXIS C | First ImpressionsVery friendly and helpful staff. Place was clean. No issues at all.
Jennie C | Overall ExperienceThe staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!
Lori T | First ImpressionsMany issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.
Regi A | First Impressions100% fine
JOE F | First ImpressionsOnline setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.
Gloria H | Online Move InThank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. Thank you!
Melissa Q | Overall ExperienceThe lady that took care of finalizing my reservation at your facility was one of the best I’ve ever had. She was excellent. Aaron Walker
Aaron W | First ImpressionsThere was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.
Albert C | Overall ExperienceOnly thing need more staff at counter…. Also more equipment to move things out and in …
latoya s | Overall ExperienceThank you
Neal B | Overall ExperienceMy Move out experience bad . due to One person who does not know their job
Jonathan S | Overall ExperienceClean place especially storage area.
RYAN M | Overall ExperienceWas looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.
Michael H | First ImpressionsMy vehicle was safe. Will use again.
Nekesha A | Overall ExperienceI used this facility to store some household goods while selling my house, to move those items to storage and to rent trucks one way for a long distance move. All of the staff were very friendly, patient with my numerous questions and schedule changes. Thanks to all of the staff for helping me in this stressful time.
Leonardo C | Overall ExperienceMy truck rental in Illinois was not the greatest. However, when I got to Arlington the level of service was outstanding!! Right down to offering us water while we unloaded the truck!!
Daron M | First ImpressionsNice facility, friendly/knowledgable staff and excellent equipment. 100% satisfied with my experience - A+ all the way.
gary s | First Impressionscustomer service lied about what unit was available, did not received climate control. The unit she gave was 30 miles where I lived, because she said they was the only ones that had climate control unit the size I needed. that was not true. We passed up many other company that had climate units. I am very upset and will not suggest U-haul to anyone.
Domus G | First ImpressionsDirty, super unfriendly staff, the bathroom door was always locked when I went to my unit, horrible parking, very expensive for a small unit that doesn’t even have lights inside. Super friendly manager though, his employees should take lessons in customer service from him. It’s okay to smile and make small tak when people are about to unload their entire life into your facility.
Kimberly L | Overall ExperienceSe ve muy bien todo el lugar
Gladis L | First ImpressionsI think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of payment
angela h | Overall ExperienceI can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.
preston m | Overall ExperienceI moved out March 30th yall input the wrong date also I let yall know way ahead of time
quishonda b | Overall ExperienceWhen I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.
Donna S | Overall ExperienceThe staff who helped me the black female was awesome and so professional.
Lydia J | First Impressionsalways helpful.
DEBORAH K | Overall ExperienceNo hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
GRISEL D | Overall ExperienceAaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Tim B | First ImpressionsEverything was clean and secure with easy access. Staff was very helpful with questions.
Jeff R | Overall ExperienceWonderful customer service! Clean. Organized. Friendly and very helpful staff!
Daniel / | Online Move Inthank you
Daniel N | First ImpressionsThat place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
Alexis P | Overall ExperienceThe 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Brittany B | Overall ExperienceHad RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Adrian M | Overall ExperienceAaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Bobadilla L | First ImpressionsAaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
Gina F | Overall ExperienceDO NOT LEAVE YOUR ITEM HERE
ROSHANDA A | Overall ExperienceNot too fond of the prices.
Latosha C | Overall ExperienceOverall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
Guadalupe G | Overall Experiencestorage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Salvador P | Overall ExperienceFast and convenient
Franclean T | First ImpressionsMy only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
Latosha C | First ImpressionsI feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Heriberto B | First ImpressionsPlease call me 580-647-3888
Valerie M | First ImpressionsArron was very helpful and professional.
Shawn K | Overall ExperienceThis store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Ariel H | Overall ExperienceSales person was friendly and helpful
Stephen M | First ImpressionsThe lady at the counter was condescending.
Margrita O | Overall Experiencea
James W | Overall ExperienceFriendly and helpful staff. Great service!!!
Jose B | First ImpressionsAmazing staff
latoya t | Overall ExperienceAaron was great. He was very professional & courteous. He made my move in easy.
Shawn K | First ImpressionsGreat service
Michael C | Overall ExperienceGreat facility and staff!
Craig W | Overall Experiencewe intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
candy k | Overall ExperienceNo comment
nancy h | Overall ExperienceEasy to do business with!
billy w | Overall ExperienceI could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
brenda s | Overall ExperienceGood job
Michael W | Overall ExperienceThis facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
LINDA M | Overall ExperienceGood customer service
Michelle A | First ImpressionsGreat service by the staff
sherri m | First ImpressionsA
Angel P | Overall ExperienceUnorganized, rude customer service, and horribly managed
danzel o | Overall ExperienceThe manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
shirley w | Overall ExperienceI enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !
walter s | Overall ExperienceIt was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
GREGORY P | Overall ExperienceVery friendly and helpful. The best service I ever had.
Ninette F | First ImpressionsThe young lady had a ugly attitude
jacqueline m | First ImpressionsGreat customer service
Shiela T | First ImpressionsEverything good
crystal p | Overall ExperienceI found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
LIAM F | Overall ExperienceRented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Pete H | Overall ExperienceThey were very helpful. The people are very professional.
Leah R | First ImpressionsEveryone was very friendly and helpful. Building was always clean and well maintained.
Lesa B | Overall ExperienceI have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
NANCY P | Overall ExperienceEverybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Ann F | First ImpressionsGOOD JOB
Nedra B | First ImpressionsNever had a complaint. Happy from start to end of stay.
LEON W | Overall ExperienceVery professional ,knowledgeable about company information
LAFAYETTE D | First ImpressionsAwesome place
Shannon L | First ImpressionsThe manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
CRYSTAL T | First ImpressionsGood service and friendly.
mohammad k | First ImpressionsI had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
al B | Overall ExperienceManager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
Randy H | Overall ExperienceThe ladies there were helpfyl and knowledgeable
zina l | First ImpressionsGood
elliott g | First ImpressionsThe employees were very helpful and polite! Great customer care.
maritza f | Overall ExperienceLong story
Teresa W | Overall ExperienceReceptionist here is professional and helpful
Luan N | First ImpressionsStaff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
maria s | Overall Experiencealways find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
phil w | Overall ExperienceP
al B | First ImpressionsGreat experience. Good customer service.
jacquelyn g | Overall ExperienceWas disappointed that some entrances to the facility were removed
paul a | Overall ExperienceGreat customer service!
STELLA R | Overall ExperienceThe unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Nathan B | Reservationthe team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Joseph T | ReservationJeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carey m | Overall ExperienceThe staff was very professional and courteous. I would recommended their service to friends.
carolyn t | Overall ExperienceLooking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Rich S | Overall ExperienceYour facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Jack G | Overall ExperienceThey were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Steven S | Overall ExperienceGreat place for your moving and storage needs in the Arlington, TX area!
Donald S | Overall ExperienceThanks for a friendly service.
Laureano A | Overall ExperienceI was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
kathryn M | Overall ExperienceThe manager Jeri Butler was very professional and courteous.
Scott B | Overall ExperienceWe weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
Rich S | ReservationNo area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
BILLY C | Overall ExperienceVery helpful!
Barbra P | Overall ExperienceKnowing storage was inside was even more comfortable & convenient.
Benjamin R | Overall ExperienceJerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
jim c | Overall ExperienceThe manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
GUY W | Overall Experience