Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You are ripping me off on fuel. I drove 11 miles. I put 2.5 gallons back into it to bring it to the correct mark. I have the copy of the fuel receipt from down the road from you. My semi gets 7 miles to the gallon. Your truck doubles or betters that.
The truck had a check engine light in technician checked it all was good
Nothing I can think of.
No hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
thank you guys, it was a great experience
N/A
The were incredibly quick and efficient. The team was professional and helpful. Thank you!
The lady that checked us in was new, staff should be fully trained before dealing with the public to avoid delays. Still a good experience overall.
great experience. Really convenient
Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Aaron Crooker is an EXCELLENT employee for U-Haul. He accommodated me in every way possible--Meet and greet, check in, return of equipment, change of storage space size, and helping me with my own vehicle because of a back injury I was still nursing. He couldn't have been more helpful.
Everything was clean and secure with easy access. Staff was very helpful with questions.
The unit had dog or cat hair in the seats.
Front counter representative were awesome. Dude with the long hair, freakin RAD!! 5 stars
I feel I was overcharged
Wonderful customer service! Clean. Organized. Friendly and very helpful staff!
The young lady that checked us out was great and very professional yet warm and friendly. Also, she was very patient.
Before cancelling my reservation after failure to reach me by phone, send a text message because safe drivers drive with do not disturb on to prevent distracting the driver. I'm very upset about that but I have to give the guy credit for keeping his cool even though I wasn't being the nicest.
Very educated and professional services people
I always get the best service at this location, customer service is outstanding. The Vans are always clean inside and out .... I rate this location a 10 1/2
Very quick and helpful in getting the trailer turned in.
This location is convenient and friendly. I use this location quite often and every time I'm in and out within 15 min.
.
The lady that assisted me was very polite and processed the transaction very quickly. The man who met me upon equipment return was nice as well. Van was clean, no issues. Smooth , quick transaction thank you.
All went well!!
Keep it up
I've used the U-HAUL location several times, and the staff is always pleasant and helpful, and the equipment is always in good condition.
The staff seemed indifferent and uninterested in helping at 2903 E Pioneer Pky where the trailer was turned in. They stated that the equipment couldn't be turned in separately. The Division location called to rush my turn-in of the vehicle even though there were several tracks available.
Every thing was great - Thank you
Iam glad you have given me the opertunite to explain my coments. I visted the store the evening before to make sure everything ead in order for my pickupthe next morning. All was fine. The next morning we finaly found my sdignftuck next to text to the road.i was told to l look for my no. Which later found inside my truck. I am 89 years old and getting over a broken leg. I was not hivrn thr key and had to rrturn yo the desk for that. While i ha. In my opive people waitinh to load a piano. In my opioion the truck should had been up front ready to go. What do you think? Thanks for very njce truck and nice peopl to work with. I reslize they have rules. Msybe well have an opertuity do those again sometime. Al.
We paid for $10 blankets and didn't get any but location was already closed
Everybody was awesome employees super helpful.
thank you
As one while a professional, focused on customer service as the number 1 element my team will always be measured on, I can say the UHaul at both 2315 Division street and North Collins locations were superb. As I qualify as a "Frequent UHauler" (20 in 2020) they've had plenty of opportunity to miss something but both Aaron's and Warren's crews get an outstanding A++ rating. As we have a non-profit that ministers to Covid impacted families giving furniture, bikes and suitcases, transportation is critical! Again, they are excellent and go well beyond "meets Expectations" in every aspect of their business both from a financial as well as operational part of business.
thank you
That place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
They charge me for dolly 2 time
The 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Well I'm so happy for the service they provided me. Very professional
The service was fantastic! The store and lot were completely clean and organized. The suggestive sales were just that: Suggestive. The young lady was not pushy. She was knowledgeable and friendly and efficient.
Location
I arrived after hours.
The customer service at this location was outstanding. From the first person we spoke to until the last, everyone was wonderful and kind. I wouldn't hesitate to go her again if we are ever in need of anything.
Overall good service
The customer service is outstanding, You can see the staff at this location. The return was fast and very Accurate. I will return....
The online return process is too complicated and confusing. I have a college education, I've worked with computers since 1992, and still found it difficult.
I don't think you have to do nothing it was good service
A little more on the expense side just to need it for 4 hours but it was Saturday and the return place was closed so I guess it made sense
The Ford Transit van was a pleasure to drive. So much more comfortable and economical than anything else I've ever rented. Equipment was clean, well-maintained, and service was friendly. I go out of my way to use the Division St. location in Arlington. Thank you again, keep up the great work.
The location was good, but the truck was very shaky/vibrating, and the suspensions of the truck definitely needed work. A phone holder or something to hold a phone for directions would be very helpful. Also, the light switch for the container needs to be evident.
Great customer service
Everything was great, I really appreciate your employees
Everything was excellent
Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Just keep doing what you're doing! Super nice helpful staff that make renting a quick process plus you have great prices on extra stuff like gloves and rope. Thanks for making moving so much easier!
Trying to reach a human is impossible... I was pulled over 3 times because I didn't have any rear lights. I tried to call I emailed to let them know that I would not be on time and when I tried to check the vehicle in , the process was ridiculous and would work on my phone
The return after hours process is a nightmare. The UHaul.com/share websight is trash. It is complicated and does not work efficiently. Also, I don't understand my bill. There are charges on there that were not clearly explained to me by the associate when I originally rented the vehicle.
Just provide good quick service.
Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Staff were excellent accommodating my needs in a difficult situation. Thank you for that!
Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
DO NOT LEAVE YOUR ITEM HERE
Not too fond of the prices.
Overall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
storage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Fast and convenient
My only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
I feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Please call me 580-647-3888
Arron was very helpful and professional.
This store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Sales person was friendly and helpful
The lady at the counter was condescending.
a
Friendly and helpful staff. Great service!!!
Amazing staff
Aaron was great. He was very professional & courteous. He made my move in easy.
Great service
Great facility and staff!
we intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
No comment
Easy to do business with!
I could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
Good job
This facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
Good customer service
Great service by the staff
A
Unorganized, rude customer service, and horribly managed
The manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
I enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !
It was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
Very friendly and helpful. The best service I ever had.
The young lady had a ugly attitude
Great customer service
Everything good
I found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
Rented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
They were very helpful. The people are very professional.
Everyone was very friendly and helpful. Building was always clean and well maintained.
I have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
Everybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
GOOD JOB
Never had a complaint. Happy from start to end of stay.
Very professional ,knowledgeable about company information
Awesome place
The manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
Good service and friendly.
I had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
Manager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
The ladies there were helpfyl and knowledgeable
Good
The employees were very helpful and polite! Great customer care.
Long story
Receptionist here is professional and helpful
Staff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
always find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
P
Great experience. Good customer service.
Was disappointed that some entrances to the facility were removed
Great customer service!
The unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
the team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Jeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
The staff was very professional and courteous. I would recommended their service to friends.
Looking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Your facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
They were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Great place for your moving and storage needs in the Arlington, TX area!
Thanks for a friendly service.
I was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
The manager Jeri Butler was very professional and courteous.
We weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
No area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
Very helpful!
Knowing storage was inside was even more comfortable & convenient.
Jerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
The manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
