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katherine m. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Arlington
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and friendly service at pickup and return.
Carol T.Nothing...fast out, fast drop-off.
Carlyle B.Nothing you guys rock!!
JAMEELA W.Very nice and helpful young man. So easy to get in and out.
LETICIA M.Great customer service
OLIVA M.When I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.
Donna S. | Overall ExperienceAssociate Anesia Jefferson was very unprofessional, disrespectful, not willing to help and very loud. Yesterday was my very first time using Uhaul. I never rented a truck from Uhaul before. I checked in as instructed in the email and then went inside the store. Anesia Jefferson was absolutely the rudest associate I ever dealt with. She kept yelling at me very loud to check in. I told her more than one time that I already did. Then she kept yelling at me to back out of it so she could check in for me and I did. She still claimed that she was not able to help me. I asked for someone else to come help me. Associate Aaron came for few seconds and was able to show her what she needed to do. I asked associate Aaron for Anesia's name since I did not know it at that time and he said it very fast so I asked him if he could write it down for me, he refused. I asked for a manager but no one showed up except for few seconds. He came looked at me for not even 1 min, did not ask to help and went back to his office without saying a word. Very disappointed and will never recommend Uhaul especially at this location ever. I would like to get a follow up call.
Hesham E.Keep hiring friendly helpful staff! This is an very well run location!
Carol R.Very professional, friendly customer service.
Debra L S.The staff who helped me the black female was awesome and so professional.
Lydia J. | First ImpressionsThe lady that called me about the drop off was extremely rude. I was told to drop the car off at any time on Sunday. The lady that called even charged me an extra day of having the uhaul. Awful experience.
Nemuel O.Just keep up the fine job you're doing!
RICHARD D.Staff was fantastic. Every person I encountered was courteous and helpful. I've rented at least 4 times and had very positive interactions each time. Great Job!
CHARLES F.Very Friendly People working there, they got my respect
Fuad M.Very good customer service. I left my credit card in the van and they called me to pick it up!!
TAMMERA B.Very simple process for return of vehicle.
Marc I.Very nice and professional staff.
Michael P.Everything was fine.
roger W.N/A
Michelle W.After picking up the truck I noticed that the drive side front tire looked low. Only 76 psi. Should have had 90 psi. Tires need to be checked before renting in my opinion
Stanley B.Something needs to be done about the gas gauge, I put way to much in because it does not move up when you put it in. Said I needed to put in 1.5 gallon to get back to 1/2 from 3/8, but didn't want to leave the gas station under the half so ended up putting 5.5 gallons to get there only to see it jump up after leaving to 5/8. Try for yourself and see what happens
JUSTIN J.Horrible customer service used UHAUL at least 5 times and never been screwed over this bad before. Definitely will never use UHAUL again that's for sure.
AARON TYLER G.always helpful.
DEBORAH K. | Overall ExperienceIt was great - no complaints.
Morgan W.Was very disappointed with the lack of equipment the truck said it came with when I looked it up online. No blankets, no straps, and no furniture dolly. Which I thought I can rent if needed, which I did. But no they don't have dollies for rent. I had to buy a furniture dolly! Luckily I carry straps in my vehicle and used my own strap and a blanket. When I first inquired about renting their smallest truck with a 10ft ramp, which is 15ft truck, they rang me up in a 17 footer. “Not what I asked for†and paid $20 more for it. When I asked to make sure, the guy at the counter had already done the transaction. When asked to change it, he stated I'd have to wait for my Refund 3-5 business days, (and yes today was a Friday) and would need to run my card again if I wanted the smaller truck. Online it gives a list of the equipment already on the truck, yes you can add to that, but I was sourly disappointed with being up sell to a bigger truck and it having nothing for moving. Taking my moving needs elsewhere in the future!
JOSHUA C.I don't know why the price varies each time I use the service. The same truck for possible equal distance, and different prices.
Lydia O.You are ripping me off on fuel. I drove 11 miles. I put 2.5 gallons back into it to bring it to the correct mark. I have the copy of the fuel receipt from down the road from you. My semi gets 7 miles to the gallon. Your truck doubles or betters that.
CODY C.The truck had a check engine light in technician checked it all was good
Quintin B.Nothing I can think of.
ANGELA R.No hassle or fuss. They accomdated to any changes I had and made. I would use this facility again
GRISEL D. | Overall Experiencethank you guys, it was a great experience
Ingrid O.N/A
PATRICIA P.The were incredibly quick and efficient. The team was professional and helpful. Thank you!
JOHN G.The lady that checked us in was new, staff should be fully trained before dealing with the public to avoid delays. Still a good experience overall.
ANTONIO GONZALES P.great experience. Really convenient
INGRID O.Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.
Tim B. | First ImpressionsAaron Crooker is an EXCELLENT employee for U-Haul. He accommodated me in every way possible--Meet and greet, check in, return of equipment, change of storage space size, and helping me with my own vehicle because of a back injury I was still nursing. He couldn't have been more helpful.
TIMOTHY B.Everything was clean and secure with easy access. Staff was very helpful with questions.
Jeff R. | Overall ExperienceThe unit had dog or cat hair in the seats.
Randy B.Front counter representative were awesome. Dude with the long hair, freakin RAD!! 5 stars
Juan L.I feel I was overcharged
SARAH M.Wonderful customer service! Clean. Organized. Friendly and very helpful staff!
Daniel / Christine F. | Online Move InThe young lady that checked us out was great and very professional yet warm and friendly. Also, she was very patient.
Alberta C.Before cancelling my reservation after failure to reach me by phone, send a text message because safe drivers drive with do not disturb on to prevent distracting the driver. I'm very upset about that but I have to give the guy credit for keeping his cool even though I wasn't being the nicest.
ABRAHAM C.Very educated and professional services people
JOSE V.I always get the best service at this location, customer service is outstanding. The Vans are always clean inside and out .... I rate this location a 10 1/2
eborah R.Very quick and helpful in getting the trailer turned in.
John F.This location is convenient and friendly. I use this location quite often and every time I'm in and out within 15 min.
Russell R..
Ryan M.The lady that assisted me was very polite and processed the transaction very quickly. The man who met me upon equipment return was nice as well. Van was clean, no issues. Smooth , quick transaction thank you.
AUBREY T.All went well!!
David J.Keep it up
evans O.I've used the U-HAUL location several times, and the staff is always pleasant and helpful, and the equipment is always in good condition.
DONNA N.The staff seemed indifferent and uninterested in helping at 2903 E Pioneer Pky where the trailer was turned in. They stated that the equipment couldn't be turned in separately. The Division location called to rush my turn-in of the vehicle even though there were several tracks available.
Johnny S.thank you
Daniel N. | First ImpressionsThat place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.
Alexis P. | Overall ExperienceThe 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.
Brittany B. | Overall ExperienceHad RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.
Adrian M. | Overall ExperienceAaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.
Bobadilla Linda V. | First ImpressionsAaron was friendly and helpful and very easy to work with and facility was exceptionally clean!
Gina F. | Overall ExperienceDO NOT LEAVE YOUR ITEM HERE
ROSHANDA A. | Overall ExperienceNot too fond of the prices.
Latosha C. | Overall ExperienceOverall I'm satisfied with everything except with what I paid for the truck rental. I think $130 was a bit much for a rental for a couple of hours. I know I won't be renting a truck if I have to move again. I can imagine how much it would come out to if out go to another State.
Guadalupe G. | Overall Experiencestorage facility was kept clean. moving carts were always available. Kept my items in storage for one year and never had a single issue. I would definitely store my items there again.
Salvador P. | Overall ExperienceFast and convenient
Franclean T. | First ImpressionsMy only complaint is the location doesn’t have an elevator or anything to help with moving up steps.
Latosha C. | First ImpressionsI feel I can trust leaving my vehicle safe at the uhaul place. thanks for being so cortious to me and taking hood care of my vehicle.
Heriberto B. | First ImpressionsPlease call me 580-647-3888
Valerie M. | First ImpressionsArron was very helpful and professional.
Shawn K. | Overall ExperienceThis store manager was rude and unprofessional. He was rude and insensitive concerning our storage.
Ariel H. | Overall ExperienceSales person was friendly and helpful
Stephen M. | First ImpressionsThe lady at the counter was condescending.
Margrita O. | Overall Experiencea
James W. | Overall ExperienceFriendly and helpful staff. Great service!!!
Jose B. | First ImpressionsAmazing staff
latoya t. | Overall ExperienceAaron was great. He was very professional & courteous. He made my move in easy.
Shawn K. | First ImpressionsGreat service
Michael C. | Overall ExperienceGreat facility and staff!
Craig W. | Overall Experiencewe intended to only use the free month after our rental but felt secure and confident to leave our belonging in their care for as long as we needed. Thank you to the U-Haul Division street staff!
candy k. | Overall ExperienceNo comment
nancy h. | Overall ExperienceEasy to do business with!
billy w. | Overall ExperienceI could never get anyone to ever answer the phone on several occasions when I had Questions. I had to physically go to facility to get things done. Very frustrating.
brenda s. | Overall ExperienceGood job
Michael W. | Overall ExperienceThis facility has a Mgr that speaks down to his customers. Bad attitude & general doesnt care about customers. I never moved my stuff in due to his attitude. never used the unit so I need a refund.
LINDA M. | Overall ExperienceGood customer service
Michelle A. | First ImpressionsGreat service by the staff
sherri m. | First ImpressionsA
Angel P. | Overall ExperienceUnorganized, rude customer service, and horribly managed
danzel o. | Overall ExperienceThe manager there Aaron is extremely helpful in everyway possible, not only does he greet the customers he also assist in anyway he can, very friendly and hard working I've never seen him sitting.
shirley w. | Overall ExperienceI enjoyed the U-Haul so much and just love the people but somebody who used their cell phone while waiting that isn’t business at all , hope y’all understand what I mean . Enjoy with your business !
walter s. | Overall ExperienceIt was the perfect experience for what I had to do. Moving is hard but these guys made it as easy as posssible.
GREGORY P. | Overall ExperienceVery friendly and helpful. The best service I ever had.
Ninette F. | First ImpressionsThe young lady had a ugly attitude
jacqueline m. | First ImpressionsGreat customer service
Shiela T. | First ImpressionsEverything good
crystal p. | Overall ExperienceI found hypodermic needles around my storage unit when I was moving out. Place also looks run down compared to when I moved in.
LIAM F. | Overall ExperienceRented storage unit. Told had to buy lock. Storage unit unavailable due to prev cust lock. Returned lock. No credit for lock on stmt. Dumb. Waste of my time
Pete H. | Overall ExperienceThey were very helpful. The people are very professional.
Leah R. | First ImpressionsEveryone was very friendly and helpful. Building was always clean and well maintained.
Lesa B. | Overall ExperienceI have had to leave my things in storage for a very long time. The facility and personnel at the 2315 W Division St location have always been top notch.
NANCY P. | Overall ExperienceEverybody was ok they lock me out of my storage room couldn't get in to put my things in storage I had to wait until the next day thank you
Ann F N. | First ImpressionsGOOD JOB
Nedra B. | First ImpressionsNever had a complaint. Happy from start to end of stay.
LEON W. | Overall ExperienceVery professional ,knowledgeable about company information
LAFAYETTE D. | First ImpressionsAwesome place
Shannon L. | First ImpressionsThe manager and associate on duty were more than helpful and very friendly. They exceeded all expectations. I appreciated all of their help!
CRYSTAL T. | First ImpressionsGood service and friendly.
mohammad k. | First ImpressionsI had the chocks under all four wheels of my boat taken and when we told the office they did not seem to care.
al B. | Overall ExperienceManager was rude. Demanded I move out within 2 hours and refused to refund my rent Claiming broke some unspecified rule about accessing my space at ight although I was paying extra for 24/7 access.
Randy H. | Overall ExperienceThe ladies there were helpfyl and knowledgeable
zina l. | First ImpressionsGood
elliott g. | First ImpressionsThe employees were very helpful and polite! Great customer care.
maritza f. | Overall ExperienceLong story
Teresa W. | Overall ExperienceReceptionist here is professional and helpful
Luan N. | First ImpressionsStaff was really great , I had a liking problem and immediately they repair and gave me a refund , I really recommend that place
maria s. | Overall Experiencealways find the staff excellent and above average in their willingness to get your needs solved and in a manner that gets your attention to detail
phil w. | Overall ExperienceP
al B. | First ImpressionsGreat experience. Good customer service.
jacquelyn g. | Overall ExperienceWas disappointed that some entrances to the facility were removed
paul a. | Overall ExperienceGreat customer service!
STELLA R. | Overall ExperienceThe unit we reserved on Monday wasn’t available on Friday. Manager was unable to provide us with what we needed, unless we agreed to spend more money.
Nathan B. | Reservationthe team members assisted in a great manner, made the experience easier than thought. Thank you uhaul
Joseph T. | ReservationJeri, at the Arlington location was just so wonderful. I have not seen her for months and when I stop in to say hello she called me by my name. I thought that was great she remembered my name.
carey m. | Overall ExperienceThe staff was very professional and courteous. I would recommended their service to friends.
carolyn t. | Overall ExperienceLooking forward to a long and mutually-benificial relationship. Very excited that we can store our motor home here without worrying about its safety.
Rich S. | Overall ExperienceYour facility was not only clean, and well maintained, it was SUPER CLEAN and WELL MAINTAINED! Staff was great, and I would recommend you folks to anyone. Best to all.
Jack G. | Overall ExperienceThey were always very busty. Couldn’t get them on the phone over 5calls. Only real issue is I stored sensitive items in climate control. When by one day to add an item and the climate was broke.
Steven S. | Overall ExperienceGreat place for your moving and storage needs in the Arlington, TX area!
Donald S. | Overall ExperienceThanks for a friendly service.
Laureano A. | Overall ExperienceI was paying for a climate control unit and for at least 2 months it was over 100 degrees in there but I was still changed the full price.
kathryn M. | Overall ExperienceThe manager Jeri Butler was very professional and courteous.
Scott B. | Overall ExperienceWe weren't sure if we were going to store our motor coach here on a long-term basis, but after the incredible customer service we received from the staff here, this will be our permanent storage spot
Rich S. | ReservationNo area for trash. Had to take trash with me. Wanted to donate clothes, but was told I could not leave them without paying another month rent. Very unfriendly lady spoke harsh as she left the facility
BILLY C. | Overall ExperienceVery helpful!
Barbra P. | Overall ExperienceKnowing storage was inside was even more comfortable & convenient.
Benjamin R. | Overall ExperienceJerri, and her crew are all friendly, and efficient. I was treated very well by all the employees.
jim c. | Overall ExperienceThe manager, Jeri, was extremely helpful throughout the whole process. I have used this facility for 3 years, and Jeri has always been cheerful, dilligent, and respectful during all of my visits.
GUY W. | Overall Experience