I would recommend that uhaul to my worst enemy. WHAT A DISGRACE THEY ARE ARE TO YOUR COMPANY.STARTING WITH THE MANAGER. I WISH I WOULD OF HAD MY RECORDER ON FOR PROOF. I WAS TREATED HORRIBLY FROM THE MINUTE I STEP FOOT ON THAT PROPERTY.I AM 69 YRS OLD WITH HEALTH ISSUES AND EVEN AFTER BLEAVING THERE 30 MINUTES AGO I AM STILL SHAKING FROM HOW THEY TREATED ME A D MY SON. WHOM I MIGHT ADD CAME IN WITH ME BECAUSE OF THE WAY I WAS TREATED BEFORE. NO PAYING CUSTOMER SHOULD BE TREATED LIKE WE WERE. I BEG YOU TO ROLL BACK YOUR CAMERA AND SEE FOR YOURSELF PLEASE. I HOPE YOU VALUE ME AS A CUSTOMER AND RESPECT WHERE I AM COMING FROM. CALL ME FOR MORE INFORMATION PLEASE. VERY UPSET! I have already called and talked to someone about my experience with the mgr.when I rented truck .I wish I had never step foot in that place and will ne er do business with them again.i am making it a priority to tell everyone I come into contact with and social media as well as the local news. That is how badly I was treated.JANET S.
Customer Reviews for U-Haul Moving & Storage of Arlington
Arlington, TX 76012
(near Bowen and Division)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only thing I have to say is that this is probably the only U-haul location that doesn't give military discount which was a little upsetting since I've used U-haul for a ton of my moves. But the people working there are outstanding true professionals!!CHRISTIAN R.
Last minute rental. They got me in and out quickly. They were very professional.AARON R.
This is the worst experience I have had with UHaul. The truck I was given had no gas. The kid behind the counter was an idiot that couldn't answer questions or provide solutions. Who gives people a truck with no fucking gas?BRYAN K.
Stuff was in storage for a little over 9 months. Items still in good condition. General manager worked with me with payment flexibility.kiara c. | Overall Experience
Customer did not leave a comment.BRIJESH P.
Customer did not leave a comment.ANNETTE R.
Customer did not leave a comment.Bryan H.
Outstanding customer serviceHoracio C.
We didn't do a walk around. My only concern. Don't want to be charged for damage . I didn't do.michael B.
I've noticed this with a lot of rental companies when y'all clean out the inside of the vehicles you forget to clean the steering wheel. It is deeply on settling when you go to drive a vehicle that you know other people have been driving and a steering wheel is stickyPreston D.
Customer did not leave a comment.Holly L.
Amazingly efficient check in, and this location seems to have everything one would need!John K.
Customer service at this location were amazingALEXIS C. | First Impressions
Customer did not leave a comment.PHILBERT K.
Customer did not leave a comment.Billy B.
The experience was outstanding. The help that I received from Anesia Jefferson and Koby cannot be equaled = they were wonderful. Anesia was of the utmost in terms of supportive professionals. I would recommend this location to anyone and will always know exactly where to go when i need to rent. Dr. Ronald L. MelineRONALD M.
Very convenient to make reservations online with plenty of inventory. I liked the after hours night dropGLENDA H.
Nothing. Great customer service!Joshua M.
Customer did not leave a comment.STEPHEN W.
Customer did not leave a comment.STANLEY F.
Very friendly and helpful staff. Place was clean. No issues at all.Jennie C. | Overall Experience
Very helpful staff. I was in and out quickly.Madelyn A.
Customer did not leave a comment.KARRION W.
I had no reservation but it was still quik and easy to get the equipment and get on the road. Friendly stqff.TERRY M.
Customer did not leave a comment.MICHAEL W.
Great location and Staff, I was in and out in no time...MARK H.
This location is clean and professional.James B.
Customer did not leave a comment.Scott L.
It was fine.Stanley F.
Customer did not leave a comment.Linda A.
Customer did not leave a comment.Ashley M. | Overall Experience
Customer did not leave a comment.RAUL S.
Customer did not leave a comment.KATHLEEN W.
Customer did not leave a comment.Doug D.
Customer did not leave a comment.Adolph H. | First Impressions
Customer did not leave a comment.VERONICA SAWYER R.
Customer did not leave a comment.MARGARET M.
Seemed like they were short handed - maybe could have used another person.Grady C.
Customer did not leave a comment.Madeline W.
The staff was so prompt and courteous and ready to help they dropped everything to me sure I was taken care of. Highy recommended!!Lori T. | First Impressions
Customer did not leave a comment.Darwin C.
Customer did not leave a comment.Laura T.
Customer did not leave a comment.JEFFERY W.
Get to the unloading area faster. I had to wait awhile not knowing what to doJULIA C.
Customer did not leave a comment.Jessica C. | Overall Experience
Service is always outstandingDEBORAH R.
Customer did not leave a comment.BETHANY W.
Customer did not leave a comment.Azaria P.
Customer did not leave a comment.Sollymary V.
We returned the equipment late and no one was there but the place was very clean and straight forward to know where to place the equipment.ERIKA G.
Customer did not leave a comment.AMRYA B.
Customer did not leave a comment.Aaron K. | First Impressions
Aaron (the General Manager) is top notch! He helped me from the beginning and on my return. He is courteous as well as professional. I will always be a U-Haul customer. And I have never had an issue with your rental equipment! That says something. Thanks!LARRY W.
Well I'm like this, if it ain't broken. DON'T FIX IT.VERNON P.
Customer did not leave a comment.DENNIS O.
Customer did not leave a comment.Francine S. | First Impressions
Customer did not leave a comment.SHARON W.
Customer did not leave a comment.MARDETTE F. | First Impressions
Many issues the uhaul units were not available our outdoor trailer parking was not available when we arrived but the staff worked hard to help us out-corporate uhaul needs to communicate with the individual dealers to guarantee reservations not wait til someone arrives with all of their belongings.Regi A. | First Impressions
Customer did not leave a comment.Hadiyah W.
100% fineJOE F. | First Impressions
Better communication during equipment return processJALA M.
I have always liked and used uhaul when needed. Y'all are the best!STANLEY W.
The lady working desk this am was doing the job of 3 people. She was multi tasking, taking care of 4 people at a time. Give her a raise!! Very helpful, very intuitive, knowledgable and ran the show. If only every business had a hard worker like her.Armand L.
I am satisfice with the service.LAZARO B.
Online setup smooth. Manager at facility, Aaron Crooker, very helpful, friendly, took time to explain accessing with code and giving direction to unit. Great customer service experience.Gloria H. | Online Move In
Friendly, professional service. Always use this location.EDWARD CHARLES I C.
Everything went smoothly except my time ran out before I could get home to unload. The manager was kind enough to let me load most items in my car, but I didn't have room for everything until Torrie (w/uhaul) helped me. She did an amazing job helping me load my car to avoid an additional trip. She helped me while on her break and I appreciate all she did for an elderly lady.Rebekah M.
Customer did not leave a comment.TERRY S.
Customer service not on point.Joshua J.
There are no improvements necessary, my experience was wonderful.SALLIE DAVIS B.
Customer did not leave a comment.TRELLESHEA T. | First Impressions
Customer did not leave a comment.Timothy K.
Customer did not leave a comment.JEREMIAH W.
Customer did not leave a comment.RICKEY CHARLES H.
Customer did not leave a comment.TRELLESHEA T.
Truck cab was dirty. Food and trash under the seats.kevin R.
I rented a UHaul 2 days in a row. It would be nice to offer me 1 month free off the smallest storageAria M.
Customer did not leave a comment.Bill W.
Very slow to help us. Went inside, where the Office is set up like a mouse mazeâ€¦difficult to navigate. Sent me back outside. Finally 3 attendants showed up. When I told about the ants, was told that was common.John D.
Customer did not leave a comment.Curtis L.
Customer did not leave a comment.Tim B. | Overall Experience
This location was good. My only complaint is that I was given another drop off location and when I got there, they said they didn't accept trailers there.Alex C.
Customer did not leave a comment.Chae B.
Keep using U Haul they are number 1LORENZO M.
Customer did not leave a comment.SHERMAN B.
This location is great!!TIMOTHY L.
I have used this location off and on since 2003. My experiences have always been positive!Asa W.
Thank you guys for your service it was great I will recommend your guys and if I ever need to store some things I know where to go. Thank you!Melissa Q. | Overall Experience
Just don't change anythingROBERT R.
I selected self checkout via cell phone. The truck was supposed to be on the lot, but it wasn't. The site then assigned me a second truck, but that wasn't on the lot either. Luckily I picked up when during business hours. I went inside to ask where the trucks were. They said that they keep the one-way trucks in the back. I believe the back is inaccessible to the public, so I'm glad I came during business hours or else it would have ruined by whole move.Patrick N.
Just keep doing what you are doing well.ROGER W.
Good service.jorge M.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.MOHAMMAD K.
Customer did not leave a comment.KEITH VIRGIL B.
Customer did not leave a comment.Elizabeth C.
Customer did not leave a comment.David C.
Customer did not leave a comment.JESSIE P. | Overall Experience
The lady that took care of finalizing my reservation at your facility was one of the best I’ve ever had. She was excellent. Aaron WalkerAaron W. | First Impressions
Awesome serviceWilliam N.
The box on the truck had not been cleaned out and had to be washed out prior to me taking the truck. The truck had almost 179,000 miles on it and the front end was so worn out it was dangerous to drive. They also gave me the wrong truck.ERIC K.
My customer service rep was speedy, thorough and flexible for my rental needs.CARL B.
Customer did not leave a comment.Nakiesha C. | Overall Experience
After hours signage needs to be more visible if Uhaul truck parked in main space. I waited about 10 minutes before I got out and saw the signs.Kevin J.
There was a lot of dirt, dust, and debris falling through the cracks of the ceiling and onto my stuff. We had signs of some water too, damage to come boxes and stains on some furniture.Albert C. | Overall Experience
Customer did not leave a comment.Herman W.
The car was not taken off from the car towing dolly by the representative. But they were guiding how to do that. I think it's safe if they do it and not the customer.Rowshon Ara Mann M.
Customer did not leave a comment.DENNIS G.
Customer did not leave a comment.Kaitlyn S.
Customer did not leave a comment.GEORGINA T.
I was given 30 miles to get to the next U-Haul location that was 35 MILES away. That's not even including the entire purpose of my trip to stop and load and unload the truck at two locations between the U-Hauls. When I brought this up, the lady shrugged like she had no idea why this would be an issue and was completely unsympathetic. It's only $.40/mile, and I only went 12 over which isn't that bad, but that's not the issue. The issue is that whole ordeal was just bad business. Y'all got paid for me to move your truck. The pettiness it takes to be that much of a penny-pincher is incomparable. I will never recommend U-Haul to anyone, especially this location. I hope I never have to use U-Haul's services again.SAMANTHA S.
Customer did not leave a comment.James S.
Good serviceJuan R.
Customer did not leave a comment.Gary H.
No lines, no waiting and great staff to help me. The gentlemen made the whole trip super easy and I'm glad for their help.DAVID K.
Very helpful staff! Attentive and responsive to customer requests and concerns. You can't go wrong with.these guys!Jeffrey P.
Only thing need more staff at counter…. Also more equipment to move things out and in …latoya s. | Overall Experience
Thank youNeal B. | Overall Experience
Customer did not leave a comment.gary s. | Overall Experience
My Move out experience bad . due to One person who does not know their jobJonathan S. | Overall Experience
Customer did not leave a comment.destiny g. | Overall Experience
Customer did not leave a comment.CARLOS C. | Overall Experience
Clean place especially storage area.RYAN M. | Overall Experience
Was looking for boat storage. Uhaul was the only place in town with a space and a great price. Worth the price and great location.Michael H. | First Impressions
Customer did not leave a comment.Ray T. | Overall Experience
My vehicle was safe. Will use again.Nekesha A. | Overall Experience
Customer did not leave a comment.Rachel H. | Overall Experience
Customer did not leave a comment.Jonathan M. | Overall Experience
Customer did not leave a comment.THERESA J. | First Impressions
Customer did not leave a comment.Pat C. | Overall Experience
Customer did not leave a comment.TIFFANY S. | First Impressions
Customer did not leave a comment.JAMES O. | First Impressions
Customer did not leave a comment.Francisco Z. | First Impressions
Customer did not leave a comment.David M. | Overall Experience
I used this facility to store some household goods while selling my house, to move those items to storage and to rent trucks one way for a long distance move. All of the staff were very friendly, patient with my numerous questions and schedule changes. Thanks to all of the staff for helping me in this stressful time.Leonardo C. | Overall Experience
My truck rental in Illinois was not the greatest. However, when I got to Arlington the level of service was outstanding!! Right down to offering us water while we unloaded the truck!!Daron M. | First Impressions
Customer did not leave a comment.Susan S. | First Impressions
Nice facility, friendly/knowledgable staff and excellent equipment. 100% satisfied with my experience - A+ all the way.gary s. | First Impressions
customer service lied about what unit was available, did not received climate control. The unit she gave was 30 miles where I lived, because she said they was the only ones that had climate control unit the size I needed. that was not true. We passed up many other company that had climate units. I am very upset and will not suggest U-haul to anyone.Domus G. | First Impressions
Dirty, super unfriendly staff, the bathroom door was always locked when I went to my unit, horrible parking, very expensive for a small unit that doesn’t even have lights inside. Super friendly manager though, his employees should take lessons in customer service from him. It’s okay to smile and make small tak when people are about to unload their entire life into your facility.Kimberly L. | Overall Experience
Se ve muy bien todo el lugarGladis L. | First Impressions
I think y’all could stay on top more if someone pays a unit was locked out u should automatically go remove the lock after acceptance of paymentangela h. | Overall Experience
Customer did not leave a comment.Sollymary V. | First Impressions
I can't say enough about this location. Everyone there was fantastic... The young woman who works the front, the Manager and all employees that I encountered were over the top helpful and welcoming. I've had a unit there for 4 years, I've rented a few trucks there and this staff is THE BEST! With out a doubt, I will continue to use Uhaul.preston m. | Overall Experience
Customer did not leave a comment.KATELYNN G. | Overall Experience
I moved out March 30th yall input the wrong date also I let yall know way ahead of timequishonda b. | Overall Experience
Customer did not leave a comment.REBA B. | Overall Experience
Customer did not leave a comment.katherine m. | First Impressions
Customer did not leave a comment.Dannella D. | First Impressions
When I first arrived to rent storage, they had me up the stairs in two different units. I was unhappy with that and asked for a new arrangement. They then got me a single unit on the ground floor. I was grateful for the change, though I didn't show it properly due to my frustrated annoyance at the time. I am pleased with the office's grace with a tired and grumpy customer. Thank you so much for the years I've stored my possessions with you. And thank you for not judging me after your first impression.Donna S. | Overall Experience
The staff who helped me the black female was awesome and so professional.Lydia J. | First Impressions
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.KATELYNN G. | First Impressions
always helpful.DEBORAH K. | Overall Experience
Customer did not leave a comment.James L. | First Impressions
Customer did not leave a comment.Russell R. | Overall Experience
No hassle or fuss. They accomdated to any changes I had and made. I would use this facility againGRISEL D. | Overall Experience
Aaron Crooker is an exemplary professional and couldn't have been more helpful! Excellent customer service.Tim B. | First Impressions
Everything was clean and secure with easy access. Staff was very helpful with questions.Jeff R. | Overall Experience
Wonderful customer service! Clean. Organized. Friendly and very helpful staff!Daniel / Christine F. | Online Move In
Customer did not leave a comment.GRISEL D. | First Impressions
Customer did not leave a comment.Cynthia M. | First Impressions
thank youDaniel N. | First Impressions
That place is disgusting and they should be ashamed to even rent that out. Just tear down the whole storage and start over, include the staff.Alexis P. | Overall Experience
Customer did not leave a comment.DOUG R. | Overall Experience
Customer did not leave a comment.DOUG R. | First Impressions
The 1st month being free is so appealing but boy if you need a 2nd month the prices are outrageous. Paid for 24hour access but yet my unit was behind the locked gate and couldn’t access it after hours. Eventually I did get a clicker to open the gate but it was after I needed it. I attempted to move out of my unit multiple times but could not get anyone to answer the phone. Finally went up there again and got it handled. Love the moving trucks but do not like the storage experience I had.Brittany B. | Overall Experience
Customer did not leave a comment.Mary B. | Overall Experience
Customer did not leave a comment.Lisa W. | Online Move In
Had RV in storage for three months. Someone cut off catalytic converter. Advised management of theft and reaction was “that’s too bad.” No attempt was made to investigate matter, review security tapes, etc. Moved RV to more secure facility.Adrian M. | Overall Experience
Aaron and his team were wonderful! The process was quick and easy with no issues! We were in and out within a few mins.Bobadilla Linda V. | First Impressions
Customer did not leave a comment.Stephen M. | Overall Experience
Customer did not leave a comment.Ambyr F. | Overall Experience
Aaron was friendly and helpful and very easy to work with and facility was exceptionally clean!Gina F. | Overall Experience
DO NOT LEAVE YOUR ITEM HEREROSHANDA A. | Overall Experience
Customer did not leave a comment.LACHANDRA M. | First Impressions
Fast and convenientFranclean T. | First Impressions
Customer did not leave a comment.Cecilia G. | First Impressions
Please call me 580-647-3888Valerie M. | First Impressions
Customer did not leave a comment.Sophia A. | First Impressions
Sales person was friendly and helpfulStephen M. | First Impressions
Great service by the staffsherri m. | First Impressions
The young lady had a ugly attitudejacqueline m. | First Impressions
Great customer serviceShiela T. | First Impressions
GOOD JOBNedra B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!