The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84Delia W. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Ayer
Ayer, MA 01432
Services at this Location:
- Mon-Sat: 8 am - 6 pm
- Sun: 9 am - 3 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who is at the Ayer Massachusetts location was exceptionel!!! He was so professional and helped in any way he could. I wish people could be like him in general! You better hold to this employee when most people just dont want to work!!!!BRIAN L.
The on site person was great but the online folks, not so much. I reserved the truck for a location in Westford. The day or so before I found out no truck; the online folks scrambled for several hours to secure a truck because I was flying up from Florida just to pick up the truck and help him move; not cool at all. I got transferred around for hours until I got to the actual scheduler who solved the problem. Also, I ordered a bunch of boxes etc. on line. It turns out very few of those products were available at the store. You need to make it clear to people that items, especially specialty items like wardrobe boxes, need to be shipped to either their homes or to the actual truck pick up location.Bruce K.
The app for the 24/7 share return seemed to freeze when attempting to take the required pictures. Found the process confusing and not that intuitive.LEE S.
The uhaul.com/share rental return is the worst service ever. I was charged $20 even after checking out with the mat method I will not use uhaul ever again such a scam!CHARLES L.
Customer did not leave a comment.KENNETH L.
Everyone was very pleasant especially the person on the day of my rental. He went out of his way to give me a great deal.DANIEL C.
Customer did not leave a comment.Eileen O. | First Impressions
Customer did not leave a comment.JOSHUA C.
I have used the Ayer facility to rent a cargo van 2 times a year for the last couple of years and have always had a great experience.JOAN P.
Customer did not leave a comment.Richard P.
Customer did not leave a comment.RENE R.
Customer did not leave a comment.STEPHEN E.
Great experience. I needed a dolly two days in a row. Rachel was there and took good care of me.Mark M.
Customer did not leave a comment.Richard P. | Overall Experience
Customer did not leave a comment.Tanya B. | Online Move In
Comment: Excellent customer service.Janet K.
Very clean, equipment was ready to go. Worker was courteous and compliant to my needs.KELLI W.
I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don’t try to think you could pull the wool over his eyes. Keep in touch. He will work with youMichael F. | First Impressions
Customer did not leave a comment.AMY O.
Customer did not leave a comment.Kathleen W. | First Impressions
Customer did not leave a comment.Lech D.
Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facilityLINDA C. | First Impressions
Customer did not leave a comment.Patrick K. | Overall Experience
The boxes never showed up on delivery day. Uhaul sent my order to a moving company that no longer exists. I had to pay more to get movers at the last minute. No one will take responsibility and we were actually laughed at when calling to complain along with footing the extra bill. I had flown in for the moving and uhaul royally screwed my flights. I will not be recommending your companyNicola M.
Customer did not leave a comment.Henry F. | First Impressions
Customer did not leave a comment.Caitlin C.
Great experience! Arthur Dulong (as shown on receipt) was very helpful, and thorough.Todd G.
Arthur was wonderful kind and knowledgeable with all of itShirley A. | Overall Experience
I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).E H. | Online Move In
I was sent to a location further away from the one I reserved but wasn't given extra miles to compensate for the difference. There was also a server outage the same day that caused me to be delayed in getting the truck by over an hour. Ended up standing outside in the freezing cold not able to pick up the truck and no one at uhaul would answer the phones.David C.
N/A. I did want to mention that the representative at the location, Douglas, was very helpful.Aaron B.
Customer did not leave a comment.Sean B.
Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!AUBREY K. | Overall Experience
Very friendly staff, very helpful in the office and then showing us how the locking systems work.Perry G. | First Impressions
Customer did not leave a comment.Richard H.
Douglas Frenette went above and beyond to make my move easier. He was very helpful when I had to make an adjustment to my reservation at the last minute and absolutely took the stress of renting the uhaul out of my moving day. I cannot recommend this uhual location enough.Rebecca M.
Doug is an amazing customer service rep. He's friendly, extremely courteous, and efficient at processing the rental quickly. Will rent from this location again in the future.John W.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.william r. | First Impressions
Arthur DuLong, Manager was fantastic. He said the system said I needed to drop the trailer off at a different location. I showed him my order and that I got no updated order to drop off at a different location. I told him I had come from Maine to move my parents to MA and was on my way home to PA. He contacted a supervisor and they slowed me to drop the trailer off at DeLong's location. Thus making me stay on schedule and not adding to my already long day. Very professional and helpful. The facility was extremely clean. Will use that location again if needed. Thank you Arthur!!LINDA V.
Customer did not leave a comment.GUIDO G.
Arthur was great! My service could not have been any better!JOLINE J.
The employee working when I picked up my rental was clearly a lunatic. He started yelling at me when I opened the door to enter the building. I had an n95 mask on that he never saw. He ordered me out of the building because he was, as he put it, dealing with someone already. About five minutes later he came out and informed me it was going to be a long time because he had to clean a rental off. It was snowing. After i was summoned to the building he told me he is very concerned about covid. He was not wearing a mask and had cloth over his mouth only. My rental had chip bags and beer cans in it. He also did a poor job cleaning the snow off. I have a class a cdl. The open containers of alcohol put my license and livelihood at risk. I've never had any problems any other time I have rented from uhaul. This person is a terrible representative for uhaul.Philip T.
Customer did not leave a comment.Meaghan B.
Customer did not leave a comment.Stuart S.
Great job by your uhaul supervisor!Francis B.
Customer did not leave a comment.John L.
My interaction with the local agent was very good.....however, trying to call him around 3pm Sunday was switched over to a national line wher the woman on the phone was very unhelpful and hung up on me...., very unpleasant interaction......DAVID M.
Very helpful and accommodating.... great experienceLeeAnne H.
Customer did not leave a comment.Lilly H. | First Impressions
Arthur Dulong the manager was exceptional. He did a very good job accommodating my needs and was able to follow up with me on some untesolved issues even after I left the store.Daniel M.
Excellent customer service at this location. Doug and Arthur were both friendly, cheerful, efficient and super helpful. Would definitely choose this location again and highly recommend it based on customer service.Kimberly A.
Arthur took good care of us.Dianne W. | First Impressions
The attendant was very helpful, pleasant and I truly appreciate his assistance. Great job !! Thank youAndrew P.
Customer did not leave a comment.DAVID P. | Overall Experience
Customer did not leave a comment.ELISABETH C.
After Corporate Uhaul ( 800 number ) repeatedly failed and screwed up everything, Doug F. at the Ayer location went above and beyond to fix everything. This is my 3rd time dealing with this location and they have never failed me. 1-800-Uhaul....forget them. Go local.DARCY M.
Customer did not leave a comment.David H.
Customer did not leave a comment.WILLIAM M.
Great service.Earle Y. | First Impressions
Nothing all all. My experience with the business was easy,smooth and quick. Great job.Thomas C.
Nothing. Best U-Haul location I have ever used!David T.
Thank you for your service and prompt attention to our needs.MARC N.
Customer did not leave a comment.James H.
When the location opened, the attendant yelled "first come , first serve" which caused a frantic scramble, instead of asking " who was here first" so that those of us who were waiting actually were serviced in the order we arrived instead of waiting longerAnthony D.
Customer did not leave a comment.Brian C.
I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, CoreyCOREY D. | Overall Experience
Customer did not leave a comment.Scott J.
Customer did not leave a comment.JON P.
Customer did not leave a comment.JEFFREY F.
Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unitIesha W. | Overall Experience
please provide accurate information when offering the optional insurance-I was given misinformation about what my insurance company would and wouldn't cover and would not have wasted the 20 dollars.Danya S.
Fast and helpful service.Forrest H.
Both the GM and the customer service rep were patient, helpful and courteous while helping me to figure out which trailer fit my needs and also testing out my tow hitch's electrical harness. I would highly recommend the Ayer location,.Cynthia G.
Customer did not leave a comment.Mark I. | First Impressions
Customer did not leave a comment.Marilyn D. | Overall Experience
Arthur was especially pleasant and easy to work withMARIAN G.
Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.Jeff C. | First Impressions
Customer did not leave a comment.Muhammad M.
Showed up with our trailer and the guy abruptly told us he didn't have room for a trailer and we'd have to take it to Littleton half an hour away. This was frustrating and messed up our time schedule. Guy at Littleton was great however. After visiting 4 UHaul locations and talking to 5 uhaul customer representatives on the phone, I've decided that 50% of uhaul people are fantastic, and 50% should find other careers. Good luck to anyone trying to use uhaul, you never know what you're going to get.Ingrid A.
I appreciated the help from Doug at the location. At the end I didn't know about closing out the rental online and he offered to do it for me.Melanie Z.
Customer did not leave a comment.Phaenix G.
Doug was an outstanding CSR, and he made my experience with U-Haul actually pleasurable (instead of a nightmare). Give the poor man a raise!Barrett B.
We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.Carole R. | First Impressions
Customer did not leave a comment.Sarah J.
Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.Kim D. | Overall Experience
Arthur and the guys at Ayer location were great and I would recommend to any friend.James H. | First Impressions
the attendant at this location is always professional and courteous and has a good amount of knowledge. the lady on the phone had no clue, but the man that helped me on location was awesome. kudos to him for being such a hard workerdennis P.
I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn’t have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I’ll be back.KAYLA C. | Overall Experience
Customer did not leave a comment.Michael W.
Customer did not leave a comment.ROBERTO R.
Staff was friendly and helpful. Made the whole process very easy and quick.Timothy S.
nothing.all goodDONALD B.
Customer did not leave a comment.Artur K.
Nothing that I can think ofHenry A.
Great servicwfrank D.
Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks againMarie D. | Overall Experience
Customer did not leave a comment.Jenna M. | Online Move In
Manager really went above and beyond when I was in desperate need of a trailer, family member had passed and needed to move Harley right away,someone else had rented it and he called other customer to ask if they really needed it right away. The client said no he could wait another day and Was allowed to take trailer. Thank You so much to this locations Manager for being willing to accommodate me.CHRISTOPHER M.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Michael K. | First Impressions
Nothing to improve. The gentleman who helped me get the trailer and truck noticed that there was a better option of trailer for my intended purpose and saved me time, hassle, and money! Those guys in Ayer Uhaul are TOP notch in customer service!ADAM H.
This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .SETH F. | First Impressions
Excellent customer service on both pickup and drop off.CRAIG D S.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Kenneth G.
The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unitKenneth G. | First Impressions
Great customer serviceBERNARD S.
Customer did not leave a comment.Ron K.
Customer did not leave a comment.BLAKE B.
Customer did not leave a comment.Susan B.
Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!Kathryn H. | Overall Experience
Customer did not leave a comment.MICHEAL G.
Great storage unit and great location! If we deploy again from here will definitely use you guys again!TREVA B. | Overall Experience
The gentleman who helped me (his name may have been Doug) went above and beyond. His customer service was exceptional!Howard W.
Excellent accomodation of my last minute needs.CHRISTIAN R.
Associate was engaging and helpful! Got the trailer on the suburban without an issue. Went over the safety chain rigging and asked if experienced with pulling a trailer.Jacob W.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.LANCE F. | Overall Experience
Customer did not leave a comment.Mary M. | First Impressions
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.James C. | First Impressions
Customer did not leave a comment.TIMOTHY N.
Customer did not leave a comment.BETSEY C.
Customer did not leave a comment.JC F.
Very easy pick up and drop offJeffrey G.
Fast turn-in. No problems.Stephen B.
The staff was always prompt and professional.Jeffrey D. | Overall Experience
Experience was great. Very friendly and efficient customer service.PERRY G.
Customer did not leave a comment.Adolfo R.
The service given the COVID circumstances was efficient and the gentleman at the counter was courteous.James P.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.Gaylord S.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Thy C. | Overall Experience
Author is a very professional young man we enjoyed working with him very muchWilliam B. | First Impressions
Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn’t leave with questions. He was very friendly and professional and I recommend this place to everyone!Tiffany P. | First Impressions
Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.ELIZABETH W. | Overall Experience
We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!Marie D. | First Impressions
Customer did not leave a comment.DANIEL B. | Overall Experience
Customer did not leave a comment.LANCE F. | First Impressions
I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha GramSAMANTHA G. | Overall Experience
Customer did not leave a comment.Jennifer E. | Overall Experience
Great rates and great service along with a clean and dry unit. Can’t ask for more.Theodore O. | Overall Experience
Gates were always open. The card access box was usually blocked by a trailer or truckJeff R. | Overall Experience
I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security isTimothy S. | Overall Experience
Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!cynthia b. | First Impressions
The facility has been very good for me I no longer need it as well for now call you if I need it againGeorge M. | Overall Experience
AwesomeTroy L. | Overall Experience
The rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unitryan w. | Overall Experience
Bye George, it was great doing buisness with you. Thanks for all your help. Pat KennedyPATRICIA K. | Overall Experience
Great value and customer service. Thank you George Whitney.Stephen T. | Overall Experience
Too many problems. Not enough space to provide feedbackLisa D. | Overall Experience
I rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.JEANNE D. | Overall Experience
Staff is very attentive and helpful to your needs.Salvatore I. | Overall Experience
well worth the usemichael j. | Overall Experience
GREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!Valeri D. | Overall Experience
I waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.RAYMOND L. | First Impressions
Very helpfulMarilyn H. | First Impressions
Good facility and friendly service.BACEM M. | Overall Experience
When we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.amelio o. | First Impressions
I've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.John D. | Overall Experience
I don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.JEANNE D. | Reservation
Friendly staff, and convenient hoursJoseph W. | Overall Experience
n/aJoseph M. | Overall Experience
Very nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facilityDenise E. | Overall Experience
Issues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....Olga K. | Overall Experience
Kenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.Tiffanie A. | Overall Experience
I was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like ayeArmen A. | Overall Experience
My box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.Haley B. | Overall Experience
Staff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one boxMary M. | Overall Experience
Its not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no securitySEAN P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!