Customer Reviews for U-Haul Moving & Storage of Ayer

1,326 reviews

79 Fitchburg Rd Rte 2A   Ayer, MA 01432
(Oakhurst St)

(978) 772-6802

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(978) 772-6802

79 Fitchburg Rd Rte 2A
Ayer, MA 01432
(Oakhurst St)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had to pull over because I was being bit by red ants. I reported this to the Ayer branch manager

Becky L. 
Rating:
3.0

The truck smelled like cigarette smoke The office smelled the same. The truck did what I needed it to do.

BRET B. 
Rating:
5.0

Arthur does an excellent job.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

The staff was very nice and very helpful I wouldn't change anything

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Moble pickup app did not work but everything else was excellent

Robert S. 
Rating:
5.0

Site employee was excellent and had everything ready to go.

Thomas D. 
Rating:
5.0

Excellent and friendly customer service! Thanks.

Peter O. 
Rating:
5.0

Very nice and thorough young man. Made it very easy to drop off...

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Nothing I can think of.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Louise R. 
Rating:
5.0

Best service ever! Very helpful - went above and beyond. This will be our preferred location here on out.

Jennifer S. 
Rating:
3.0

U haul is no good anymore.

Karen O. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Happy P. 
Rating:
5.0

The location Manager was friendly and knowledgeable.

Jeffrey R P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Absolutely nothing, Happy customer!!

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

This is the best you all I've ever been to the person I took care of me was did it excellent job you would think he was the owner

Rudy N. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  Overall Experience 
Rating:
5.0

Their office staff was helpful and friendly. I would definitely recommend them to anyone in need of extra storage.

tammy p.  |  Overall Experience 
Rating:
5.0

I only moved out because I moved into a bigger place. I was between places and living with friends when I rented the storage. I now am renting my own place which is a half a house. I don't need the storage anymore. I was treated very well and I will come back if I ever need to. Thank You for your great service Stephen Quinn

Stephen Q.  |  Overall Experience 
Rating:
5.0

App did not work to return vehicle. Had to go to website through browser.

Luis C. 
Rating:
5.0

The man running this location was excellent. Extremely helpful. He absolutely made the experience as seamless and easy as possible. Pleasure doing business with him.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Cori O.  |  Overall Experience 
Rating:
1.0

Arthur DuLong is one of the kindest human beings I have ever met. He went above and beyond to help me out I can’t say enough how much I appreciate him. If I ever had a business I would definitely want Arthur to be a part of it It’s nice to know that people like Arthur exist

Margaret D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Friendly staff always ready to make things easier for me.

Stephen W.  |  Overall Experience 
Rating:
5.0

Author was amazing! Give him a raise.

ELDRED A.  |  First Impressions 
Rating:
5.0

Arthur the manager there was simply outstanding. Best customer service I have had in any industry in a long time. He was personable, helpful, and made sure I had exactly what I needed. If I needed to rent a Uhaul again, I would come back here even if another location was closer. If there is some way Uhaul can reward him please do so. Thanks again!

John S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Chris C.  |  Overall Experience 
Rating:
5.0

Rep was quick and helpful

karen t.  |  First Impressions 
Rating:
2.0

I went to U-Haul yesterday. I was assigned unit D166 which did not close completely when locked. I called the Ayer phone number which bounced to an off-site operator who said she would send a message to Ayer. I wound up going back to the office and getting assigned a new unit which worked fine. This is not a "Below Average" rating for the Ayer site, but for the system set in place when there is an issue. Otherwise, the Ayer site is "Excellent!"

Stephen W.  |  First Impressions 
Rating:
5.0

the guy was amazing and will be using him in near future

KYLE V. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND T. 
Rating:
5.0

Customer did not leave a comment.

Peter O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nicholas M.  |  Overall Experience 
Rating:
5.0

Professionally well run company that met all my storage needs. Thank you Arthur. Steve Wentzell

Stephen W.  |  Overall Experience 
Rating:
3.0

I was using the uhaul app for pick-up and continued to have issues taking pictures of the fuel gauge and mileage. The fuel gauge was 3/4 full. The agent told he would note the 3/4 tank for return to the Ayer location. However the Ayer agent informed me it should be full upon return not 3/4. I was charged $40.85 for the difference. I called to dispute the the $40.85 and the customer service agent told me she needed proof from a cell phone pic which i did not have since the app was useless. She informed me the truck had 7/8 tank so i would receive a $20 credit. So it cost me $20.85 because the agent mislead me and the app malfunctioned.

PAUL L. 
Rating:
5.0

UHaul has helped make the move so much easier. Arthur Dulong is an excellent agent and was very helpful. Thank you so much for removing the stress from our logistics planning for our move.

HEATHERREBECCA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Arthur is professional, knowledgeable, and pleasant to work with.

Charles S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Arthur is amazing and so helpful! Wish all my customer service interactions were like that! Thank you Arthur!!!!

ashley H. 
Rating:
5.0

After many disappointing experiences with U-Haul in the past years, this was by far the smoothest and most satisfying U-haul experience I've ever had and it was all because of the staffing at this location.

CRISTOFOR C. 
Rating:
5.0

The uhaul personnel were very helpful and friendly!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Wilbur S.  |  Overall Experience 
Rating:
5.0

Friendly and pleasant service. Professional but very understanding, would definitely recommend.

benjamin F. 
Rating:
4.0

Customer did not leave a comment.

MELANIE Z. 
Rating:
5.0

Customer did not leave a comment.

Happy P. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Both staff members I interacted with (Arthur and Aaron) were very friendly and helpful. Minor issue with unit was some sand packed in corners which made shutting door flush with concrete difficult. Was able to sweep/scrape with small broom I happened to have and then close.

JOAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurt F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayden S.  |  Overall Experience 
Rating:
5.0

Amazing staff super friendly and helpful. Aaron and Arthur are both amazing!

Samantha C.  |  Overall Experience 
Rating:
5.0

Great place and service.

robert j.  |  First Impressions 
Rating:
5.0

I really appreciate the easy access using the PIN code because I didn't always have with me. My storage room was always dry, rodent and insect free.

STANLEY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather O.  |  First Impressions 
Rating:
5.0

The service was beyond expectation.

Stephen Q.  |  First Impressions 
Rating:
5.0

Aaron was very helpful, pleasant and quick to check in our truck rental and storage unit. We would recommend the Ayer location to anyone!

JON P. 
Rating:
4.0

Great customer service

ROCKY H. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

Jemme S. 
Rating:
5.0

Very professional and thorough.

James B. 
Rating:
5.0

Very helpful gentleman---happy to do business with!

Donald W. 
Rating:
5.0

Hard working guy their,really helps out.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Arthur & Matt were great!

DENISE B. 
Rating:
4.0

Customer did not leave a comment.

Marcclyve P. 
Rating:
5.0

Customer did not leave a comment.

Stephen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penny F.  |  Overall Experience 
Rating:
5.0

Arthur Dulong was simply amazing!! So helpful thru my whole process! Would recommend anyone to go to that uhaul location!

Patricia V.  |  Overall Experience 
Rating:
4.0

The only "issue" was in doing the online check in for the van at the end of the night. The location services were not working and I was charged a $20 fee. I emailed the location to have this removed but have not heard back. Please reconsider your after hours check in process - it's absurd for cellular "location services" to have to identify you location. If people can't figure out if they're returning their can to the right location, they have bigger problems.

Amanda D. 
Rating:
3.0

The worker at the desk was pleasant and courteous and we only had a very small amount of stuff to move locally and thankfully that was all as the truck had mechanical issues and was leaking coolant from the engine and close to overheating

COURTNEY G. 
Rating:
5.0

Great customer service Simple, efficient transaction

Carl B. 
Rating:
5.0

And thank you very much once again thank you U-Haul for being there when needed and attendant who took care of me thank you

GEORGE V.  |  First Impressions 
Rating:
5.0

Excellent Service by the manager , I would recommend him & the company in Ayer , Ma

Robert P. 
Rating:
4.0

Front-line employees should wear masks.

Victoria G. 
Rating:
5.0

Customer did not leave a comment.

Tomasz D. 
Rating:
5.0

Arthur went way above expectation. He did a great job securing and handling of our 3 U-boxes. During hot/humid days, loading our storage unit,he gave us bottles of water. Arthur is very friendly and helpful. Thank you Arthur!! Bruce & Linda

BRUCE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSUE R.  |  Overall Experience 
Rating:
5.0

This was the best customer service experience I have had for a very long time. The manager I dealt with was absolutely outstanding. Helpful, informative, polite and friendly. I will be using this location any time I ever need this kind of service.

Anthony H. 
Rating:
5.0

Mr. Dulong was fantastic. He was professional, friendly, efficient, and knowledgeable. He really makes U-Haul look good.

William F. 
Rating:
5.0

Arthur is awesome!

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F.  |  First Impressions 
Rating:
5.0

Excellent service—prompt and friendly.

Stuart M. 
Rating:
5.0

It was last minute I needed a truck and this was available which was awesome

JOAN B. 
Rating:
4.0

Staff very pleasant and helpful !

Pamala m.  |  First Impressions 
Rating:
5.0

This location had nothing to do with my complaint other than to charge me the extra day.

Geoffrey J. 
Rating:
5.0

Customer did not leave a comment.

Juliette M. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

The manager Arthur Dulong was excellent! Helpful, efficient, and friendly. He should be in charge of training ALL your employees!

Herbert B. 
Rating:
4.0

The vans are not always as clean as they could be but the service is excellent

Jason S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Arthur who runs the place is the best

Russell A.  |  Overall Experience 
Rating:
5.0

Arthur and his staff are always very helpful and accommodating. I would recommend Ayer Uhaul to anyone needing a storage unit. I can’t say enough nice things about Arthur, he’s a pleasure to work with.

Brittany A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA N.  |  First Impressions 
Rating:
5.0

Your team great in supplying me with my needs. I would highly recommend this location to all. Thanks again.

David W. 
Rating:
5.0

Arthur Dulong was a life saver! On Thursday, we were mid-move using Pods and ran out of room, and needed to close on our house sale Friday. Friday morning, Arthur found us three 5x10 storage units and a 10ft box truck to allow us to empty the house in time. Without his extra effort, we would have had to delay closing by a week due to the holiday weekend.

Lucien G.  |  First Impressions 
Rating:
5.0

Arthur was incredibly pleasant and helpful throughout the period that I was renting a unit there. If and when I need a storage unit again in the area, I'll be a return customer. Thanks!

Jennie D.  |  Overall Experience 
Rating:
5.0

Nothing - I had an outstanding experience and the staff was awesome at filling my needs short notice.

MARCUS S. 
Rating:
5.0

Customer did not leave a comment.

Pat K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

very helpful and freindly staff would definitly use again. Thank you

Ken G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
2.0

Truck not checked before I picked it up. Had 3 of the last customer's furniture pads, a dolley (not ordered) and some trash. Please check/clear out the back. I also ordered 6 Furniture pads that were not there.

Philip W. 
Rating:
5.0

The staff knew the business really well and was friendly and very helpful. We were so impressed.

Nai Lin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Wow! What an amazing experience. I was so pleased with the customer service and attentiveness was above and beyond. I'm so terrible with names, but I believe it was Arthur (a younger guy) whom we dealt with. So polite and knowledgeable. My experiences with U-Haul in the past haven't been the most amazing. But at your location… you have a good core of people! Thanks !!

Peter N. 
Rating:
5.0

I cannot say enough good things about Arthur Dulong. He was enormously helpful in many ways, his knowledge of this business and HOW to treat a customer is impressive. THATS how you create good word of mouth and draw new clients and maintain a loyal base. He should teach a class on customer service.

Arlie S.  |  First Impressions 
Rating:
5.0

The gentleman who helped me get my rental went above and beyond to help me out definitely would be back to rent equipment at the location from now on

Mackenzie D. 
Rating:
5.0

Customer did not leave a comment.

Bridget B.  |  Overall Experience 
Rating:
5.0

Gentleman that helped me was extremely professional and thorough explaining the process!

Osvaldo V. 
Rating:
5.0

Amazing customer service from Arthur!

Samantha C.  |  First Impressions 
Rating:
5.0

Very friendly and so helpful. Quick to get me out and on the road. Thank you.

Timothy G. 
Rating:
5.0

Great customer service.

BRUCE M.  |  First Impressions 
Rating:
5.0

I originally set up this rental at the Ayer office, working with Arthur Dulong. He is the best!!! Very friendly, knowledgeable, helpful, I can't say enough about him. Give him a raise!

DAVID P. 
Rating:
5.0

Staff is always knowledgeable, friendly and prompt.

Penny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan F. 
Rating:
1.0

I called U Haul and spoke with a customer representative. He made me a reservation for 6pm at U Haul in Ayer Ma, and he told me I could show up as much as an hour late and still get my reservation. We showed up at 6pm (we were not late) and the U Haul shop was closed and we were not able to pick up our U-Haul. We had to cancel our plans to pick up a new dresser, it was stressful and a waste of time and energy. I'm not sure why the U-Haul representative would make me an appointment when the store was scheduled to close, and then go so far as to tell me I could even show up late… I would like a $50 refund because U-haul was not able to keep my reservation. Please reach out to me at 603-809-0981 or jadeguza94@yahoo.com I have submitted a couple complaints and not heard anything back yet.

Ruben H. 
Rating:
5.0

Arthur Dulong deserves all the accolades. He consistently went above and beyond to help us both with our move in, and our move out, of Massachusetts. From arranging for us to have access to our U-boxes to mitigating leaking in our unit, Mr. Dulong handled our needs and concerns with the utmost professionalism and courtesy. When we realized we were going to be moving out of MA, he was most helpful both in terms of acquiring U-boxes on short notice as well as facilitating our quick move out of our unit. Throughout this stressful move, Mr. Dulong was a pleasure to work with and truly went out of his way to help us in any way possible.

Janine S.  |  Overall Experience 
Rating:
5.0

The guy that runs the uhaul is outstanding.

Russell A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

Very friendly, helpful, and sociable.

SEAN M. 
Rating:
4.0

Would have been nice if someone was there between 12 and 1. When I got there to return the truck, I had no choice but to use the app. Not everyone would be comfortable with that. But at the same time, good to have that option.

Dawn C. 
Rating:
5.0

The GM was very courteous, helpful and professional. I will be a repeat customer at this location.

Peter S. 
Rating:
5.0

Your app for phone pick-ups is terrible. Twice now I have relied on the app to pick up a van before the store is open and your app wouldn't connect. I sat on the phone for 30 minutes each time waiting to speak with a rep. And then yesterday to only be hung up on by the rep because he couldn't handle speaking to an upset customer. Before he hung up he mentioned a $50 credit. You can keep that $50 and put it towards making the app actually work. I run a small business so having to wait for the store to open costs me time and money.

TAYLOR C. 
Rating:
5.0

Arthur was fantastic!

Everett K.  |  First Impressions 
Rating:
5.0

Trailer was way too heavy to lift by one person off the hitch . Should have trailer jack

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ALLISON R. 
Rating:
5.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

Customer did not leave a comment.

AARON D. 
Rating:
5.0

Great customer service.

MICHAEL M. 
Rating:
5.0

Arthur DuLong Was great we have been customer at this site for many years and the last year with Arthur had been the best Thank you Will Bergmann

William B.  |  Overall Experience 
Rating:
5.0

Arthur was very professional, customer focused and a pleasure to do business with.

THOMAS G. 
Rating:
5.0

I reserved a 26-foot truck with a scheduled 10 am pick up at the Harvard st Leominster location, only to get there and be informed I had to go to the Northboro location to pick up the truck. I drive to pick up the truck in Northboro at which time I was told they didn't have a truck for me, reporting "The truck broke down, actually it blew up and is not available." Not believable at all. Anyhow the manager was very responsive, showing a great sense of empathy, and attempted to get me a smaller truck. She stated a smaller size truck would be available to pick up at 1 pm at her location. With movers scheduled and waiting I agreed to pick up that truck at 1 pm. I returned to the Harvard st location where my storage facility is located and my movers were waiting as well. I stopped in the store to speak with the two employees that have always been supportive, welcoming, and very customer-focused. I informed them of my poor experience, and they responded quickly looking up possible opportunities in getting me the 26-foot truck. They located one at the Ayer location for a 2:30 pm pick-up and reserved the truck for me. Arriving to Ayer very frustrated, annoyed, disappointed, and pissed off, the manager was welcoming, attentive to my situation, and provided the utmost customer service, assuring the prior renter returned the truck on time and got me on my way for my move and movers who I had paid based on the 4 plus hours of delay. Please thank the manager tremendously at the Ayer and Harvard street locations for the exceptional customer service they demonstrated in representing U-Haul and their hearts displaying compassion and drive to overcome obstacles and meet customer's needs. Way to go U-Haul for these employees.

KEVIN R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW A.  |  First Impressions 
Rating:
5.0

Our stuff came out the way it went in. What more could you ask?

Dianne W.  |  Overall Experience 
Rating:
5.0

The guys who help me was cool and respectful and he looks for way to help u out I Recommend

JOSUE R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henry F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eduard J.  |  First Impressions 
Rating:
5.0

Probably the nicest “salesperson “ I’ve ever dealt with.

Windy S.  |  First Impressions 
Rating:
5.0

The manager of this business has great customer service skills.

Mary M.  |  Overall Experience 
Rating:
5.0

Arthur is GREAT!!

CHRISTOPHER L.  |  Overall Experience 
Rating:
3.0

Doors are ruff. Weather looks like it will age storage product

George B.  |  First Impressions 
Rating:
5.0

love it, I would consider to have more buiness with U-hual

Junchi P.  |  First Impressions 
Rating:
5.0

Arthur was extremely helpful.

Malcolm C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon K.  |  Overall Experience 
Rating:
5.0

Arthur was great, extremely helpful!!

DAVID B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel E M.  |  First Impressions 
Rating:
5.0

Arthur went above and beyond to be helpful. The unit we had was the perfect size, located for easy access. I would highly recommend them for your storage needs.

Jackie E.  |  Overall Experience 
Rating:
3.0

The rental unit was not 'broom clean' obviously not swept out recently and the bait unit looked old. The door was extremely difficult to open and close, it may even be damaged or 'off the track'. I will be asking for assistance when I return. UNIT C 84

Delia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eileen O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya B.  |  Online Move In 
Rating:
5.0

I have been there for many years. Aurther Dulong has been an Exceptionable person to deal with. Good people. Just don’t try to think you could pull the wool over his eyes. Keep in touch. He will work with you

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen W.  |  First Impressions 
Rating:
5.0

Found the manager very nice helpful and pleasant I don’t think you get a nicer person to run your facility

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Henry F.  |  First Impressions 
Rating:
5.0

Arthur was wonderful kind and knowledgeable with all of it

Shirley A.  |  Overall Experience 
Rating:
1.0

I booked the unit online. When I arrived, I used the access code to enter the facility but when I arrived at the unit, there was already a lock on the unit that I was supposed to be renting. Because I was moving in after hours there was no on to contact to remedy the situation. I therefore had to rent a unit at another facility farther away, incurring additional mileage charges for the truck I was renting. The manager has since credited my account (pending).

E H.  |  Online Move In 
Rating:
5.0

Arthur and his staff members are truly EXCELLENT at their jobs and have cleaned up the Ayer UHaul location significantly. They addressed all my issues promptly, were easy to get in touch with and are all pleasant and friendly to customers. They provide 5 star customer service! Thank you for all your help!

AUBREY K.  |  Overall Experience 
Rating:
5.0

Very friendly staff, very helpful in the office and then showing us how the locking systems work.

Perry G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lilly H.  |  First Impressions 
Rating:
5.0

Arthur took good care of us.

Dianne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
5.0

Great service.

Earle Y.  |  First Impressions 
Rating:
5.0

I was very pleased with the staff and storage space it was secure, clean, and convenient . I would use and recommend this place again. Thank you, U-Haul of Ayer. Respectfully, Corey

COREY D.  |  Overall Experience 
Rating:
1.0

Sold my unit on accident and have done nothing to rectify it or pay us anything for the money they made from a completely paid up unit

Iesha W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn D.  |  Overall Experience 
Rating:
5.0

Arthur was great to work with. Even while having systems issues he was professional and calm. Helped sort out a solution and got me on my way. Reached out when everything was completed and the corporate computer issue was solved.

Jeff C.  |  First Impressions 
Rating:
5.0

We had a very good experience with the worker there when we came to rent a unit. He went out of his way to help us with a problem. Thank you! Great customer service is always appreciated and remembered.

Carole R.  |  First Impressions 
Rating:
5.0

Fabulous office staff. Was super helpful, polite, and went above and beyond to make this a great experience.

Kim D.  |  Overall Experience 
Rating:
5.0

Arthur and the guys at Ayer location were great and I would recommend to any friend.

James H.  |  First Impressions 
Rating:
5.0

I never had to really interact with staff, as I was just renting a storage unit for some belongings that I didn’t have space for at home. When I did interact with staff, they were always friendly and helpful. I no longer needed the unit, but if I ever find myself needing another, I’ll be back.

KAYLA C.  |  Overall Experience 
Rating:
5.0

Arthur was absolutely amazing to work with. He was professional, courteous and his excellent customer service skills above the rest! That was truly appreciated. Thanks again

Marie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

This was by far the best experience I've ever had at any store I've even been to . I'm 37 years old and have traveled the country and used Uhaul a lot over the year but this was not only the best experience at a Uhaul it was the best of any store I've been to. Both Doug and Arthur are the most helpful and polite people I've run into. Bent over backwards to help me out in a very difficult time. Thank you to them . You guys need to take care of them in anyway you can .

SETH F.  |  First Impressions 
Rating:
5.0

The service man was very personable and helpful. He knows his job and did it very well taking me through every step making sure I understood all the steps to access my unit

Kenneth G.  |  First Impressions 
Rating:
4.0

Because it is outside, people should be encouraged to cover their items with a tarp. Everything got covered in thick spider webs and pollen. Everyone in the office was wonderful and so helpful!

Kathryn H.  |  Overall Experience 
Rating:
5.0

Great storage unit and great location! If we deploy again from here will definitely use you guys again!

TREVA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

The staff was always prompt and professional.

Jeffrey D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thy C.  |  Overall Experience 
Rating:
5.0

Author is a very professional young man we enjoyed working with him very much

William B.  |  First Impressions 
Rating:
5.0

Arthur was very helpful! He explained in detail the different size units and the cost associated with them. Showed me how to work the gate card personally and explained everything in depth so I didn’t leave with questions. He was very friendly and professional and I recommend this place to everyone!

Tiffany P.  |  First Impressions 
Rating:
5.0

Even during this Covid 19 crisis the staff was attentive, and implemented appropriate safety procedures.

ELIZABETH W.  |  Overall Experience 
Rating:
5.0

We were at the Ayer facility recently on March 18. Arthur, the sales representative was simply amazing! He was very professional, attentive and courteous. He was knowledgeable and attended to all our renting and storage questions and needs. He treated us with respect and made us feel like valued customers. We were all quite impressed! He is definitely a star employee in our eyes. Thanks Arthur!!

Marie D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DANIEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCE F.  |  First Impressions 
Rating:
5.0

I have always been treated with the utmost respect at this facility, the Staff really tries to help out when they can, you have a really awesome staff thank you Samantha Gram

SAMANTHA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
5.0

Great rates and great service along with a clean and dry unit. Can’t ask for more.

Theodore O.  |  Overall Experience 
Rating:
3.0

Gates were always open. The card access box was usually blocked by a trailer or truck

Jeff R.  |  Overall Experience 
Rating:
4.0

I had of me and one day when I was there smelled like liquor problem living in one of the units come over when the unit was open it was obviously to look inside to see what was in there so security is

Timothy S.  |  Overall Experience 
Rating:
5.0

Awesome experience with the employee at check in and it surely made our packing the truck, driving two hours to a storage facility a lot easier and pleasant!!! Great laughs and customer service!!!

cynthia b.  |  First Impressions 
Rating:
5.0

The facility has been very good for me I no longer need it as well for now call you if I need it again

George M.  |  Overall Experience 
Rating:
5.0

Awesome

Troy L.  |  Overall Experience 
Rating:
5.0

The rows could use a re-paving, 4” cracks in pavement make it hard to drive a truck smoothly through the rows at any speed. a school bus just outside my unit made it impossible to back up to the unit

ryan w.  |  Overall Experience 
Rating:
5.0

Bye George, it was great doing buisness with you. Thanks for all your help. Pat Kennedy

PATRICIA K.  |  Overall Experience 
Rating:
5.0

Great value and customer service. Thank you George Whitney.

Stephen T.  |  Overall Experience 
Rating:
1.0

Too many problems. Not enough space to provide feedback

Lisa D.  |  Overall Experience 
Rating:
3.0

I rented one of the few units that was not protected by a gate, yet still had to pay the same price as other units that were. The owner seemed annoyed whenever I went in & was not friendly or helpful.

JEANNE D.  |  Overall Experience 
Rating:
4.0

Staff is very attentive and helpful to your needs.

Salvatore I.  |  Overall Experience 
Rating:
5.0

well worth the use

michael j.  |  Overall Experience 
Rating:
5.0

GREAT experience storing my Mom's stuff! Easy in, easy out! @ a decent price. They were friendly & very helpful. Iesha was exceptionally kind and professional! ! I definitely would recommend them!

Valeri D.  |  Overall Experience 
Rating:
1.0

I waited at the office, blew my horn, and beat on the door for 90 mins, Your gen mngr, George Whitney was asleep on duty at 2:30 pm with the office doors unlocked. I will never be back.

RAYMOND L.  |  First Impressions 
Rating:
5.0

Very helpful

Marilyn H.  |  First Impressions 
Rating:
5.0

Good facility and friendly service.

BACEM M.  |  Overall Experience 
Rating:
3.0

When we arrived nobody was there. Me and another customer had to wait 15 minutes until someone arrived to take care of us. For me that's not good.

amelio o.  |  First Impressions 
Rating:
4.0

I've rented storage units and trucks from other UHaul locations in the past. Overall the Ayer location was much better to deal with. 24 hour access is convenient and units were clean and dry.

John D.  |  Overall Experience 
Rating:
2.0

I don't think it's fair that I should pay $75 a month like everyone else when my storage unit is OUTSIDE of the protected fenced area. My monthly fee should be reduced.

JEANNE D.  |  Reservation 
Rating:
5.0

Friendly staff, and convenient hours

Joseph W.  |  Overall Experience 
Rating:
4.0

n/a

Joseph M.  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff.... everyone was very helpful when needed... I would definitely recommend this facility

Denise E.  |  Overall Experience 
Rating:
1.0

Issues, issues and issues one after the other. Not notified about boxes arriving. When we arrived, employee didn't even now our boxes are there. Not having storage unit available even though we....

Olga K.  |  Overall Experience 
Rating:
5.0

Kenny is the best. Seriously. He made everything so easy. You guys are so lucky to have such an awesome employee.

Tiffanie A.  |  Overall Experience 
Rating:
5.0

I was thinking of using them again. I live down the street from the Uhaul facility from central street, leominster. Did not like the people and they jacked up the prices for storage. I do like aye

Armen A.  |  Overall Experience 
Rating:
1.0

My box arrived broken into and completely disheveled. I was shocked nothing was stolen. The lack of communication between uhaul and movers made my life very difficult.

Haley B.  |  Overall Experience 
Rating:
3.0

Staff friendly but not super competent - several tries to get a functioning unit (broken door, couldn’t switch in the system, etc.) The unit itself was pretty dirty & a cigarette butt found on one box

Mary M.  |  Overall Experience 
Rating:
1.0

Its not good. The security gate is always broken or vandalized and so made ussless. There are large portions of the outside fence missing or damaged. This is a high crime area and you have no security

SEAN P.  |  Overall Experience 
No reviews have been submitted for this location.

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