Customer Reviews for U-Haul Moving & Storage of Baldwin Park

Rating:

5.0

Good Service

Rating:

1.0

No dollies to rent according to the team members the managers was not helpful at all even tho she knew I was dissatisfied. There is a website that offers all of it and when you go to the location they don't have it so they need to update the uhaul website to be more accurate on what they offer because is false advertising. Equipment was dirty not serviced the door was hard to open because they don't apply w40 often. I was in a rush to so I couldn't wait for another cargo trailer.

Rating:

5.0

Very convenient

Rating:

5.0

The employees were so kind and friendly there. The only problem is that it took awhile to be helped. There were only 2 employees working inside but they were so helpful and it made our experience so much nicer.

Rating:

4.0

They gave no option for a one way move for the 10ft truck. As I could have dropped it off near my home. Had to drive it back to pickup location 28miles from my home. (Nearest Uhaul to me was within 2 miles). Truck had TPMS error at pick up. Brake pedal was weak pressure.

Rating:

5.0

Staff was very helpful and friendly!

Rating:

3.0

I ordered on line to make it contactless. Process was not as easy as I thought it would be. Getting the key was easy. But the frustrating part was that I ordered two furniture dollies which were NOT in the vehicle. I had to go back inside and there was no employee to be found. This was now wasting my time. I found both employees outside parking one truck. I asked why the dollies were not in truck and the young woman rudely told me “we have no idea what you order because you did it on line”. What kind of excuse is that? She claims they have no idea what's ordered when done on line. She said that it was my responsibility to ask for them. NO WHERE IN THE RENTAL PROCESS DID IT TELL ME THAT I HAD TO ASK FOR THEM. She blamed corporate as she told me to go get the dollies myself. This wasted about 15 minutes of my time. I don't appreciate the unprofessional behavior or the wasting of my time. I'll be very hesitant about using this location again when I move my apartment in a month. The customer shouldn't have to do the work. The employee should have made sure my whole purchase was ready... truck and additional items.

Rating:

4.0

The utility dolly was in horrible shape. The wheels felt like they were falling off. And the metal was all rusted. The gas hand wasn't moving so over filled the tank. The Uhaul rep said no credit could be given and then I receive a charge for 14 miles over . Smh

Rating:

5.0

My account has been somehow crossed with another customer. I tried calling but no one answers at uhaul.

Rating:

5.0

I was not sure about the gas for the vehicle in the past they've been full and you've had to fill them back up after you use but the vehicle that I had picked up yesterday only had three quarters of gas in it so I filled it back up to three quarters that it was in I was not going to fill it up past with someone else did not do the time before me it's a little concerned about that but I turned around to go back to ask the employees of the store but they were overwhelmed with a line out the door.

Rating:

5.0

Buford got me out with my equipment then checked backed in later - both times very efficiently and with a smile (as best I could tell under the mask).

Rating:

5.0

Was a new truck and appreciated it being assigned to me for my move to New Orleans. It made the trip a little less uncomfortable and was greatly appreciated.

Rating:

5.0

Great service, friendly staff. Was met at the return zone as I got out of vehicle, done in just a few minutes .

Rating:

5.0

the team is very nice and quick to help get me in and out pretty quickly

Rating:

4.0

Prompt and professional and I was able to drop off at another location with no xtra fees

Rating:

5.0

Very smooth and easy!

Rating:

5.0

Friendly and professional staff, great experience!

Rating:

5.0

Rented a truck 2 weekends in a row. Greg and everyone involved did a great job.

Rating:

5.0

Truck BADLY needed a tune-up. I am 69 yrs old and know when an engine is misfiring. I would have taken it back after the first mile but was pressed for time. Was worried that we weren't going to make it through the day with the vehicle. No complaints about the staff. Polite and professional.

Rating:

5.0

Drop off was a little inconvenient because the web site was down and there was a 30 minute wait to connect with a person on the phone. When dropping off a truck overnight, it's not always the safest option to have customer there waiting for someone to confirm that the truck can be dropped off without the app.

Rating:

5.0

N/a

Rating:

4.0

Manager is good, but when counter help is alone issues arise.

Rating:

5.0

Thank you for your assistance

Rating:

5.0

Excellent service!!!!

Rating:

4.0

The truck was in need of repair prior to my rental. It should not have gone out. The truck could not go over 30mph without loud squeal from what sounded like the drive shaft. It was a hazard and made the experience rough. Very disappointed that a truck in such shape was allowed to be rented.

Rating:

5.0

The truck we rented should be pulled from the rental fleet as it is Dangerous to drive. There was significant play in the steering wheel which made it impossible to keep the truck in its lane at highway speed. I had to get off the interstate and take a regular road so i could travel at a safer speed. The drivers side mirror would not stay up so all i could see was the ground. Not a good experience!

Rating:

3.0

Watch the gauge when putting fuel in. Mine wasn't working till I put more in than needed and ended up costing me extra money that the location wouldn't reimburse because of a faulty truck

Rating:

5.0

No change.

Rating:

5.0

The management and staff were pleasant and professional. I will use them again

Rating:

5.0

Todo bien

Rating:

4.0

great stuff very nice and very helpful in explaining all in details .I will definetely recommend this place and also will come back.

Rating:

5.0

Todo bien y complacido era lo que estaba buscando gracias

Rating:

3.0

Average.

Rating:

3.0

The truck that I rented made a really annoying noise the whole time I was driving at highway speed, I recorded it and showed the employee when I returned the truck but he didn't really care.

Rating:

5.0

Ask me about the online check-in process!! The location is great, the people there are great. This is always where I get my U-Haul rentals because it's great. But I tried the online check in/ check out process and it was not easy. One easy thing to fix would be to say up front there is a credit card requirement. I have rented U-Hauls in the past with a debit card but this time I needed a credit card and could not know that until I spoke with a human. Also, when I changed the date of the reservation, that was all that should have changed. And that is how it looked to me online. But when I arrived, my mileage estimate was no longer correct and my request for a dolly was no longer included. User experience failure.

Rating:

5.0

smooth pickup

Rating:

5.0

This experience was perfect. No issues at all.

Rating:

4.0

The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.

Rating:

4.0

The contactless process needs work. Why did I need to take a photo of myself if you have my license and credit card? After everything I still have to go inside to not only get the keys but to have them switch trucks because there was an issue with the odometer showing significantly higher than listed. Over all it was a pain but the rep inside was very nice and helpful so that helped.

Rating:

4.0

There was an empty gatorade bottle and a piece of trash in between the seats, but overall the van was clean. The young lady behind the counter was polite and proficient.

Rating:

3.0

I don't care if you're in a pandemic or not with somebody makes me wear a mask I will not do business with them the only reason I did business with you is because I was helping a widow at the church tell if I needed a U-Haul I would not rent it from you

Rating:

2.0

the gentleman that provided me service was cold and unreceptive. as I backed where he directed he spoke another command to stop because I didn't have a ball. I backed closer to position truck and install hitch and he gave me as little guidance as I possible as if he owned Uhaul. I asked about the ratcheting system but he refused to advise me how the system and notice that it was sticking and worn looking tire straps. Fortunately I am a mechanic and engineers' trained and was able accurately secure my vehicle, check my lights and transport my vehicle safely.

Rating:

5.0

I like this location.

Rating:

5.0

Kiran was very helpful and nice. He made my experience better by making the return process easy! Thank you!!

Rating:

5.0

Drop-off was smooth. The return area was well-marked and I was able to stay in the car while an employee came out and unhooked the trailer. There was a brief wait (less than 5 minutes), but I know this is a busy location. This is my go-to location as it is close to my home. I am always pleased with the service here.

Rating:

5.0

Great location and outstanding service.

Rating:

5.0

Thank you for storing my items safely!

Rating:

5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Rating:

5.0

The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.

Rating:

5.0

Great service

Rating:

2.0

Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time

Rating:

5.0

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

Rating:

4.0

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Rating:

5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Rating:

1.0

I’m still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can’t switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That’s when it started pouring raining and I’m left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I’ve already reported this situation to the customer service number.

Rating:

4.0

The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We’re able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I’m so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!

Rating:

5.0

I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.

Rating:

5.0

The truck was newer and drive good and with great ac.

Rating:

5.0

I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.

Rating:

5.0

Very happy

Rating:

3.0

I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn’t know that. Would’ve been nice.

Rating:

5.0

Staff was very knowledgeable, professional, and accommodating to my special needs.

Rating:

5.0

A good staff that really helped me especially Greg.

Rating:

5.0

Buford went above and beyond to make our experience wonderful.

Rating:

4.0

I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.

Rating:

5.0

Always a good place to do business.

Rating:

5.0

Rent here often, always good.

Rating:

5.0

I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!

Rating:

5.0

Quick and easy process to check in

Rating:

4.0

Greg was friendly and took the time to show me how the security gate works and where my storage unit was located

Rating:

2.0

Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.

Rating:

4.0

I was appreciated they had an climate storage for me to rent.

Rating:

5.0

Convenient and reasonably priced.

Rating:

5.0

This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.

Rating:

4.0

Climate controll wasn’t working the day I checked out. Other than that, the experience was just fine.

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.

Rating:

5.0

Y’all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou

Rating:

1.0

Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times

Rating:

5.0

Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!

Rating:

1.0

I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn

Rating:

5.0

It was a breeze! So easy to order and the prices were decent.

Rating:

5.0

Staff were great and helpful!

Rating:

5.0

Very Happy definitely will recommend to others

Rating:

5.0

everything great

Rating:

5.0

This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!

Rating:

5.0

On both ends of our move people were friendly, courteous and extremely efficient.

Rating:

5.0

Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.

Rating:

3.0

Waited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.

Rating:

2.0

The facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.

Rating:

5.0

Adam was great showed me everything made it easy

Rating:

1.0

Unbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!

Rating:

5.0

Quick and easy

Rating:

5.0

GREAT Costomer Service

Rating:

5.0

Meet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easy

Rating:

1.0

The above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.

Rating:

1.0

will never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 days

Rating:

4.0

Satisfied with service and staff.

Rating:

5.0

I did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."

Rating:

5.0

Very fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.

Rating:

4.0

friendly staff.

Rating:

5.0

All went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rate

Rating:

5.0

Great Experience

Rating:

4.0

This box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.

Rating:

3.0

None

Rating:

1.0

I'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.

Rating:

3.0

Control the homeless population living in the storage units.

Rating:

5.0

Great staff. Will use them again

Rating:

1.0

I was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.

Rating:

1.0

My UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.

Rating:

5.0

The people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Thank you !

Rating:

3.0

No comments

Rating:

4.0

pod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.

Rating:

1.0

I would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.

Rating:

1.0

Horrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.

Rating:

5.0

Great job.

Rating:

3.0

I had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paid

Rating:

5.0

Very Nice and Convenient Experience.....