Customer Reviews for U-Haul Moving & Storage Of Baldwin Park

Rating:

4.0

Location

Rating:

5.0

Terry was phenomenal lol. Loved his jokes!

Rating:

2.0

I picked up my vehicle and the windshield was dirty with bugs splattered all over it. I told the attendant and he turned on the wind shield wipers and sprayed it with fluid, it did nothing but smear the window…The front end of the vehicle bounced like a rubber ball….if I owned I would balance the tires and align the front end…and finally the vehicle was hard to start…bottom line i did get to my destination safely…

Rating:

5.0

This location has always been easy to pick-up and drop off rental trucks and trailers. Greg, the manager, is a great resource for your moving needs.

Rating:

5.0

Super a gradecida porque entregué el storage, ya había pagado el mes, tuve una necesidad de dinero, le dije al Administrador general del centro que si por favor me podrían devolver la diferencia de dinero por cuanto solo tome algunos días iniciales del mes, con la gran sorpresa que me devolvió el mes pagado completo!, salí supercontenta de la empatía que el señor tuvo conmigo! siempre he tomado los servicios de Uhaul y hace la diferencia con otro donde toman el mes completo y aunque uno desocupe después de 8 días, no devuelven la diferencia. Muchísimas gracias y lo recomiendo a ojo cerrado.

Rating:

1.0

This location it’s full of scammer they charge and extra 200 ! And I can see I’m not the only one. If you are reading this. Just call your bank and dispute the payment don’t let them rob you

Rating:

4.0

"The units are well-maintained and overall everything has been great. However, there's a strong smell of mothballs throughout the unit, which gives me a headache. I assume it might be from some kind of conditioner or spray used inside. Other than that, the service is solid. I just have to keep rewashing my clothes whenever I take them out, especially before wearing them in stores."

Rating:

5.0

Thanks again

Rating:

5.0

EverythIng was good. Excellent service.

Rating:

5.0

Such incredible service. Very easy to deal with and had everything I needed for my trip! One of the best locations I have experienced! Thank you Anita!

Rating:

5.0

For over 3 years I stored belongings there. Always a great experience.

Rating:

5.0

The owner was very nice and was able to accommodate our last minute request. Definitely I will recommend!

Rating:

5.0

I’ve used this location many times

Rating:

5.0

The personal are very professional and courteous Im very satisfied with the service I always get when I visite U Haul.

Rating:

5.0

Excellent, Excellent! Staff very helpful and equipment great for local move!!!!

Rating:

5.0

Nothing, honestly the entire process was very easy and friendly and the truck was awesome and clean and comfortable. Keep it at this standard.

Rating:

4.0

I was charged for gas when I filled it up to the pre pick up level and no one called me. Otherwise pick up was great.

Rating:

5.0

taking pictures of the vehicle did not work correctly

Rating:

5.0

Good

Rating:

4.0

The mileage was more on the app than in the truck. Other than that it was a smooth experience. Nice location and helpful staff. Thank you.

Rating:

1.0

Y’all are some grouchy miserable human beings who clearly get irritated by customers. Rude, slow, inefficient.

Rating:

5.0

Everything was perfect. Terry rocks!

Rating:

1.0

They did not properly install the wiring harness. The seats were down so instead of raising the seats or even calling me, they said we'll just skip it and call it a day. If you aren't allowed to move things around in a car, I totally get that but then call me to say can you please move the seats or at check in, why not confirm that the seats or other items are not in the way. I just called to schedule another appt to finish the job. This is really annoying and bad service. If you can call to say the car is done you can also call to say we need the seats moved.

Rating:

5.0

Your website keeps asking me if it can use my current location... about every 10 seconds. Other than that irritation, your product and service at this location is outstanding. Easy to access, fast service, lots of supplies. Very well done.

Rating:

5.0

Everything was perfect

Rating:

5.0

All went very smooth.

Rating:

5.0

Everything went Better than I was used to. I was in and out and no time and they were very fast, efficient, And.knew what they were talking about!!’

Rating:

5.0

The staff was amazing and so kind. Thank You

Rating:

5.0

Very helpful people

Rating:

5.0

quick drop off , never had to go inside. The man that checked me in was friendly and efficient

Rating:

5.0

Excellent service. Very happy with hitch installation overall. Everything went exactly as planned. Thank you.

Rating:

5.0

For this interaction (unlike a previous interaction at this same location), I was vehemently impressed! The gentleman who managed my highly-specialized rental interaction was a consummate professional who CLEARLY knew what he was doing. He made a daunting personal move infinitely more convenient. As is the most profound compliment a client can provide to a business, I will indeed now be a repeat client.

Rating:

5.0

Everything was in good order. Even though the U-Haul vehicle had over 130,000 miles, the interior appearance was like brand new.

Rating:

5.0

Always get good service here.

Rating:

5.0

The trailer was OK, and it did allow me accomplish my mission; however, the trailer was a little beat-up. I've rented this same trailer from other locations on different occasions, ALL those trailers were in better condition. Great service from both Anita and Greg - (two staff members on duty when I picked up this trailer at this East Orlando location)

Rating:

5.0

I have not yet received a confirmation email receipt from my drop off.

Rating:

5.0

We like this location, the storage units we have there and the staff who work there.

Rating:

5.0

Very friendly staff

Rating:

5.0

Terry is professional and knowledgeable and made renting a U-Haul easy.

Rating:

5.0

Great Staff. No improvements

Rating:

5.0

Great customer service

Rating:

5.0

They need to lend the Dolly to the hot one, not everything is money, the rest does need to be collected.

Rating:

5.0

Terry was very professional and has an amazing personality. He makes you feel welcomed while assisting you. Best Uhaul experience of my life- seriously!!

Rating:

1.0

Change the customer service person the lady is very RUDE!!!

Rating:

5.0

Service from start to finish was great!

Rating:

5.0

This location is my go-to when in need of moving supplies, movers, and/or renting a truck. Quick and easy pick up and return. Super helpful staff.

Rating:

5.0

Great customer service. Anita was more than helpful.

Rating:

5.0

GREAT location. Easy to find/read signs. However, being that this was the first time that I was dropping off equipment using my phone (app), I wasn't sure if I was to supposed to interact with an employee. The gentleman came up to the truck, I asked him what I was supposed to do as I was using my app and he literally gave me no response. He did go in the back and open up the back. When I was done taking pictures, following instructions on the phone to park the truck. There was no "drop off box" for the key. So I gave it to the employee who just looked at me and walked to the truck that I had moved and parked. I am not sure that using the app was more convenient.

Rating:

3.0

They changed our rental location the morning of pick up which was a huge inconvenience. What’s the point in making a reservation if you can’t make it work.

Rating:

5.0

Terry is wonderful and so is his employees.

Rating:

4.0

Stay open

Rating:

2.0

I have tried the U-Box thing twice and will not do it again. There has been so many problems that I feel that U-Haul is better off not offering this product/service. Everything is so "compartmentalized" and every person that I have spoken with when things are not as expected or promised, does not know what the other parts of the move are doing. When the moving contractors and the locations are all independent contractors, and the company has actually divided ( the responsibilities ) in to Uhaul and moving help, I have found that nobody is responsible and nobody knows how to fix a problem.

Rating:

5.0

No recommendations—-great customer service!

Rating:

5.0

Rep review and start truck with you

Rating:

5.0

Terry was very courteous and helpful.

Rating:

5.0

Thank you!

Rating:

5.0

terry was my absolutely hero !! he derserves a raise!! what ever terry is getting paid is not enough !! if the world was full of Terry's it would be a better place!! god bless 'Merica and god bless Terry 🥳

Rating:

5.0

As a longtime customer I can say that this was a very satisfying experience keeping my stuff safe

Rating:

3.0

I was generally happy with U-haul, but overall, some of the newer storage places have it beat only because of it's age. Otherwise Happy!

Rating:

5.0

Great customer service

Rating:

5.0

Easy easy. Can't get any simpler.

Rating:

5.0

I recently used U-Haul Moving & Storage of Baldwin Park for my move, and I couldn’t be more pleased with the experience. From start to finish, the service was outstanding. The staff was incredibly helpful and friendly, making the rental process smooth and efficient. The truck I rented was clean, well-maintained, and perfect for my moving needs. The convenience of having a variety of packing supplies available on-site was a huge plus. Additionally, the storage facility was secure and easily accessible, providing me with peace of mind for the items I needed to store temporarily. Overall, U-Haul Moving & Storage of Baldwin Park exceeded my expectations, and I highly recommend them for anyone in need of moving and storage solutions. Thank you for making my move so much easier!

Rating:

5.0

The unit was perfectly suited to my needs and convenient to access throughout my usage.

Rating:

5.0

It is a little warm inside (89) the climate controlled building.

Rating:

5.0

Gregg was effective , kind and friendly. Provided clear and accurate explanations.. His sense of humor eases the natural stress that comes with any moving!

Rating:

5.0

This faculty and staff presented top tier quality well mannered, well taken care of and always available during business hours the manager I had the pleasure of speaking with is by far the most up front up front well mannered in presentation communication and understanding the situation he was very helpful in handling the situation of the matter at the time. To this region well done!

Rating:

5.0

Great service helpful and compassionate

Rating:

5.0

Terry is beyond amazing. So helpful. Handle the system outage on Thursday with grace and excellent customer service skills.

Rating:

5.0

Good location, clean and convenient. Thanks

Rating:

3.0

There are better in the area. Directions unclear for exiting storage facility

Rating:

1.0

Terrible customer service. Front desk guy/owner needs someone else greeting customers and making accounts. He was awful

Rating:

4.0

While 24 hour access would be preferable, hours are okay

Rating:

5.0

Muchas gracias me gusto mucho su servico su ayuda para mi

Rating:

5.0

I absolutely enjoyed my sales rep. He was very helpful and helped us make the right choices when I was overwhelmed and stressed. He have excellent customer service and was patient.

Rating:

5.0

Thanks to gregg for being very responsive and helpfull !!!!!!!!!!

Rating:

5.0

These people were awesome. I was going through a lot financially and they did everything in their power to help me out. Kelley even stayed late to open the gate for me and wait for me to get my items. They let me settle on a great price and even were willing to let me get my important items out if I was unable to pay my unit. I have done business at other uhaul but these people here truly know what customer service is and how to help people out. They were always super friendly and patient. I will recommend this location to all my friends and family.

Rating:

1.0

The reason I moved out was because my stuff was covered in rat feces. Some of my belongings was destroyed with the rats biting on some items. Which I have yet to be reimbursed for (as per facility management) I have photos and videos of the insane amounts of dropping. Also the ceiling installation was torn and dust was all over my items. You may want to step up the pest control in this branch.

Rating:

3.0

The storage facility is full of rats pooping and peeing everywhere on top of people’s belongings stored in there.

Rating:

4.0

I had some issues that needed specialized attention. The staff took there time and knowledge to resolve the issues I had.

Rating:

5.0

U-Haul provided a service that helped me in my time off need. I will always seek their help in the future.

Rating:

5.0

Very clean and safe storage. Very easy to access. Staff was wonderful in explaining everything

Rating:

5.0

The lady at the front desk at this location is a blessing! Very professional , kind and understanding! Thank you very much! Colleen Jordan

Rating:

5.0

Thank you to Greg, manager for working with me it was very appreciated. Have a Great Day!

Rating:

5.0

Excellent service. They help me and bring options to cover all my needs

Rating:

2.0

Extremely poor treatment for pests (rodents) resulting in many of my valuables stored being covered in rat droppings and urine. Disgusted to say the least.

Rating:

1.0

After several complaints about the storage not being climate controlled, I moved my belongings out because nothing was done to correct the problem. Yesterday the temperature, measured by a heat sensor was over 97 degrees. This is ridiculous for what is supposed to be a climate controlled storage unit. My stuff may as well been outside. In addition to that the gate to enter which requires a code is often open. The control box on the inside of the gated area is broken. The facility is also dirty. Why are you charging climate controlled price when it's not and not fixing problems brought to your attention???

Rating:

5.0

Great team that goes beyond what they need too to help and take care of customers. Thank you. -Andy

Rating:

4.0

Door seal is deteriorating for years

Rating:

1.0

Rats distroyed my belonings

Rating:

4.0

Everything went great. Thank you!

Rating:

2.0

Door was broken. Person called to see if other place had a unit but did nothing else to secure the unit.

Rating:

5.0

This was a very pleasant experience. The facility is very well lit, safe and convenient. The owner/manager and his staff were very friendly and always helpful. I will use the facility again if the need arises. I would highly recommend this U-Haul storage facility to anyone needing to rent one. Thanks to all staff.

Rating:

5.0

Very professional friendly staff always willing to help

Rating:

5.0

Terry was great and helped me move to a larger unit when the door on the one I rented was too narrow for the items I was storing. He also helped fix the ball on my hitch so that trailers would rest higher up and not drag the chains… something several other locations failed to notice! Excellent and helpful service. I just hope they get the access gate fixed soon…

Rating:

5.0

Friendly, kind and very courteous office staff.

Rating:

5.0

Excellent condition and everything was perfect.

Rating:

1.0

the staff at this location are very unprofessional - the site is very dirty and gross, they have hardly any carts - and when you use the call button to get assistance you don’t get any help - the phones go hours without being answered and when they are you’re not even greeted you’re immediately placed on hold without even saying “thank you for calling u-haul can I place you on a brief hold. instead they place you hold not say a word and the phone remains on hold for a very long time. the site seems to be very under staffed. the site needs to be reevaluated and have their team members who are there trained on basic skills such as customer service. and just be more professional, it’s lacking A LOT of things that I wish I knew before giving this location my money for 4 months. it got so bad to the point where I choose a different location about an additional 20 minutes away

Rating:

5.0

Everyone at the storage was a great help and the experience couldn’t have been better.

Rating:

5.0

Quick and painless in every aspect.

Rating:

5.0

Have rented p/u truck, box truck at this location before.

Rating:

2.0

I’m guessing due to the hurricane things were hectic for u haul but this will probably be the last time I use this company. The only great experience I had was when a customer service rep called to make sure my reservation was met but it wasn’t looking good as I went to 3 different places and paid for extra mileage due to driving so far to even get the truck. Wasn’t even the truck I wanted. Had to do multiple trips but got the job done. I will be hiring a moving company next time.

Rating:

3.0

On the negative side, the security gate is frequently not closed and or broken, this is completely unacceptable. I have tools in that storage unit. On the positive side, you hall does not play games with the rates for storage like extra space and public storage, who kept raising my rates more than once a year and said that it doesn't ever stop, so I left them.

Rating:

5.0

I was impressed when the storage GM answered the phone at 8pm on Sunday night on a holiday weekend. Will continue to use U-Haul.

Rating:

5.0

The two gentlemen that assisted me were extremely professional, courteous and fun. Please thank both for their customer service and assisting me on 8/2/22 between 4:00pm-6:00pm.

Rating:

5.0

Thank you for having such a great staff. If I ever need a storage unit I will go back to Ya'll. Thanks again 😊

Rating:

4.0

Had a minor ant infestation on a couple pieces of furniture. Otherwise all good

Rating:

5.0

Every time I had to go to the unit, the access was super easy. Always clean and had cart available. Only one time, in over 2 years, was there any issue regarding the lighting or temperature. On the day we moved out, the temperature in the building was over 100 (close to 100 outside) and the hall lights did not come on. We noted this to the front office and they were immediately on it. Thank you for the easy storage during a stressful time in our life.

Rating:

5.0

Thank you Grag for nice service , will use you guys again and again

Rating:

5.0

Great team at this location

Rating:

5.0

No I’m fine with everything thanks 🙏🏿

Rating:

5.0

The rodents were a problem lot of my stuff was ruined

Rating:

3.0

I think the storage have rates because one of my brand new coach was damage That’s why I give average Thanks

Rating:

4.0

If the U-boxes cannot be located in Atlanta, I won’t be needing the storage space in Orlando. AA8823F and AA4925A both Full stored At Uhaul somewhere in Atlanta area since 2019 and automatic withdrawal payment from Bank of America account Where are the boxes??

Rating:

1.0

Everyone I encountered was extremely nice as I’m relocating from Tampa to Orlando and my apartment is ready yet . But the problem occurred when the agent called to confirm my truck rental and suggested since I would be needing a storage to stay in the uhaul family I obliged and was given a rsvp confirmation email and number for a 10 x15 storage unit which I needed to house my item I was forced to figure out where I would be putting stuff because when I arrived to check in I was told there are no unit of that size to accommodate me .. I was extremely tired from the move and cleaning the house to even want ti go anywhere els he offered us a 10x12 which isn’t what I needed . The first unit was u savory in appearance. So I went back to the office n the super friendly older gentleman didn’t hesitate to offer me another option. But it was extremely annoying I asked for a partial refund due to issues that came up but I was told .. it’s up to the store to . Handle that .. but all 3 individuals whom I encountered were super helpful seemed to be a huge clerical error that should of never happened.but I’m would not recommend because I had to find a place for items that couldn’t fit .

Rating:

5.0

They were extremely nice and helpful!! They truly went above and beyond to help

Rating:

5.0

Todo bien

Rating:

5.0

Convenient, great people, easy access

Rating:

3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Rating:

2.0

Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn’t want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.

Rating:

5.0

Great staff

Rating:

1.0

The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!

Rating:

5.0

The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.

Rating:

5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Rating:

5.0

Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.

Rating:

5.0

The staff were very respectful and helpful

Rating:

3.0

The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.

Rating:

5.0

This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!

Rating:

5.0

this is a great facility and I may be coming back!

Rating:

5.0

The manager who worked with us was fantastic.

Rating:

2.0

There was to many people staying in the storage units and the prices went up to much

Rating:

5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

Rating:

5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Rating:

5.0

It was great

Rating:

3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

Rating:

4.0

The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.

Rating:

5.0

Everything worked and it was easy

Rating:

5.0

Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.

Rating:

5.0

Very smooth and easy!

Rating:

5.0

Excellent service!!!!

Rating:

5.0

Todo bien y complacido era lo que estaba buscando gracias

Rating:

4.0

The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.

Rating:

5.0

Thank you for storing my items safely!

Rating:

5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Rating:

5.0

The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.

Rating:

5.0

Great service

Rating:

2.0

Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time

Rating:

5.0

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

Rating:

4.0

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Rating:

5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Rating:

1.0

I’m still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can’t switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That’s when it started pouring raining and I’m left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I’ve already reported this situation to the customer service number.

Rating:

4.0

The storage unit was adequately clean, however, the air conditioning was not working on the day we arrived to move out. Evidentially the AC went out the day before yet we were not told, We would have appreciated a call to let us know. We Have items that could have been damaged in the heat. I think there needs to be a lock box of some kind in the temperature control pad so it can be regulated by Uhaul not the people using the unit. On the day we moved out there was a bad storm. It was unfortunate that the computer system went down, but somehow Tanesha aNd the manager, Bedford Bellows We’re able to register me for a trailer and hitch. They were extremely helpful. Buford put the hitch and trailer on my car in the pouring rain. I also accidentally broke my umbrella in the door of my car so my car door would not shut; Buford helped me figure out how to fix it. I’m so grateful. Overall my husband and I were in and out of your facility as we prepared to move. Overall we had a very experience particularly on that rainy day!

Rating:

5.0

I hqve had this storage unit for 3 years while been abroad, but the times that we had the chance to come back to the Florida and check our unit, it was always well maintained, the access to our convenience and personnel ready to help with information helpful and on time with regards to billing, weather, much more. I believe that the prices are convenient.

Rating:

5.0

The truck was newer and drive good and with great ac.

Rating:

5.0

I rent a lot of trailers and have assisted many people and getting storage units.I have to say that this location is one of the best I have encountered not just because of the cleanliness but of the staff and management themselves. PI've had the pleasure of working with them for over three years now and they have never failed to disappoint me and their service commitment and standards. I am almost saddened for the fact that I no longer need their services but will continue to highly recommend them whenever I can.

Rating:

5.0

Very happy

Rating:

3.0

I would recommend the Uhaul place to prorate the units if you move out before the month is over. Didn’t know that. Would’ve been nice.

Rating:

5.0

Staff was very knowledgeable, professional, and accommodating to my special needs.

Rating:

5.0

A good staff that really helped me especially Greg.

Rating:

5.0

Buford went above and beyond to make our experience wonderful.

Rating:

4.0

I don't think it was right for my storage fee to increase from the amount charged when I first rented the unit. I also expected a refund since the unit was closed out before the month ended.

Rating:

5.0

Always a good place to do business.

Rating:

5.0

Rent here often, always good.

Rating:

5.0

I had made a reservation at Another storage company. When I arrived on Sunday, there was a note on the door that they were closed. Called UHaul, directed to an available unit, moved in -EASY!

Rating:

5.0

Quick and easy process to check in

Rating:

4.0

Greg was friendly and took the time to show me how the security gate works and where my storage unit was located

Rating:

2.0

Rats, rat traps in unit, roaches and an overwhelming smell of mothballs. Temp rarely under 85 in June/ August. Most of my visits the security gate and door were open. Not my 1st choice in storage.

Rating:

4.0

I was appreciated they had an climate storage for me to rent.

Rating:

5.0

Convenient and reasonably priced.

Rating:

5.0

This is the best U-Hual facility we ever utilized. Great service, secure, fast, reliable, etc. 10 out of 10.

Rating:

4.0

Climate controll wasn’t working the day I checked out. Other than that, the experience was just fine.

Rating:

5.0

Staff was great and very helpful

Rating:

5.0

I was fortunate to arrive when no one else was there so no waiting. I was in and out in under 15 minutes. It was easy to find my conveniently located unit.

Rating:

5.0

Y’all have been a blessing and so helpful and accommodating during this long and unpredictable move. Thankyou

Rating:

1.0

Dead rat found in unit. Many dead insect also in unit Any financial problems had to wait until one specific person was available. Email communications were fuzzy at times

Rating:

5.0

Every one is helpful and nice and this was my second time. Will definitely tell all friends and family!!!!! Great job!

Rating:

1.0

I cancelled a cheaper storage Unit because you advertised one month free storage with a one way Uhaul truck rental which we had planned to rent. Over the phone the girl told me it was free but it wasn

Rating:

5.0

It was a breeze! So easy to order and the prices were decent.

Rating:

5.0

Staff were great and helpful!

Rating:

5.0

Very Happy definitely will recommend to others

Rating:

5.0

everything great

Rating:

5.0

This is an excellent service. My U-Box arrived on time and I was always in communication with the company. I highly recommend this service to anyone moving!

Rating:

5.0

On both ends of our move people were friendly, courteous and extremely efficient.

Rating:

5.0

Having been a customer for nearly 20 years, I appreciate the way the staff and facilities were maintained in such a professional manner.

Rating:

3.0

Waited on hold for 1/2 hour to have them pick up my UBox. Then had to give them the pick up location more than once. They called me the day of and asked where they were picking it up and dropping it.

Rating:

2.0

The facility and service in the Valejo California location were subpar, very poor. However, the office in Hayworth followed up with me and resolved the problems we had promptly.

Rating:

5.0

Adam was great showed me everything made it easy

Rating:

1.0

Unbelievable that I was forced to buy a UHaul lock even though my lock was every bit as secure. A pure money grab that I was not advised of during the reservation process! Unforgivable UHaul!

Rating:

5.0

Quick and easy

Rating:

5.0

GREAT Costomer Service

Rating:

5.0

Meet the owner at the opening of the store. I just needed a short term storage rental Everything was quick and easy

Rating:

1.0

The above questions don't apply to U-Box customers. My complaint is that the contents of the box looked like the box was flipped upside down! I had several broken items and I am very unhappy.

Rating:

1.0

will never use u-haul again delivery was promised for 11/10 by 3:00 pm after calling several times and waiting with moving help was told the driver was sick and delivery would not happen for 3 days

Rating:

4.0

Satisfied with service and staff.

Rating:

5.0

I did not visit this facility. My ubox was only there enroute to home delivery. The staff who were involved were all excellent. So my answers should be "not applicable."

Rating:

5.0

Very fast and efficient. I've been to several Uhaul locations and some of them can get overwhelmed at times. These folks handled my job quickly and efficiently.

Rating:

4.0

friendly staff.

Rating:

5.0

All went well. Only issue was at beginning. I was told 3 days in a row my box would be delivered finally got it on 3rd day Box arrived in fl intact no issues I wish the monthly storage was pro rate

Rating:

5.0

Great Experience

Rating:

4.0

This box is too short to leave my true comment. Overall, they really tried to make situation as painless as possible.

Rating:

3.0

None

Rating:

1.0

I'm sure the facility was fine - however, my experience with U-Box was horrific from start to finish, and I'll never recommend any aspect of U-Haul to anyone, ever again.

Rating:

3.0

Control the homeless population living in the storage units.

Rating:

5.0

Great staff. Will use them again

Rating:

1.0

I was told I get 1 month free for purchasing a rental truck. Booked over phone. GM was rude, said I was wrong about getting 1 month free before I got a truck. Not my fault call center gave wrong info.

Rating:

1.0

My UBOX was broken into and some of my personal belongings were stolen and my brand new TV was damaged. I also dealt with a billing issue for over a week delaying my delivery. NEVER AGAIN.

Rating:

5.0

The people I dealt with were all extremely nice and helpful. Everything went very smooth and that made our move a lot easier. Thank you !

Rating:

3.0

No comments

Rating:

4.0

pod drop off and pick up was fast and convenient. The ladies who did both were in and out with no trouble. Friendly and efficient; were there earlier than they originally planned- driver called ahead.

Rating:

1.0

I would never do business with this facility ever in my life. They promised on multiple times they would pick up my storage box and they didnt. They lied to me over and over again.

Rating:

1.0

Horrible experience. No date warning on delivery. Left the boxes on our premise for nearly 5 days. Can't recommend you. U-Haul customer service couldn't help. Mgmt at your facility couldn't help.

Rating:

5.0

Great job.

Rating:

3.0

I had an issue with payment my first mth and it took me 4 phone calls and an email before I got a return call back. And when I returned to my unit, there were locks on there and my bill was fully paid

Rating:

5.0

Very Nice and Convenient Experience.....