Customer Reviews for U-Haul Moving & Storage of Baldwin Park

4939 reviews

4001 E Colonial Dr   Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

(407) 894-6011

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 894-6011

4001 E Colonial Dr
Orlando, FL 32803
(East Colonial Drive 1 mile east of Fashion Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

N/A

MICHAEL E. 
Rating:
5.0

Nothing. Service and product was excellent. Will rent from them again when needed.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

hernan R. 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
3.0

A lot of money for average service.

Steven C. 
Rating:
4.0

This location had plenty of trucks and the team member was readily available and helpful.

Crista S. 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Best costumer service ever

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Orawin H. 
Rating:
5.0

Nothing I would change. The attendant was nice and helpful.

Johnathan T. 
Rating:
1.0

Customer did not leave a comment.

Yamileth m.  |  Overall Experience 
Rating:
3.0

Was unable to exit the storage facility at 10:15. After call with customer care for half an hour, was a able to get out at last.

Adarsh P.  |  First Impressions 
Rating:
2.0

Location was convenient but service was ok at best. We paid for a climate controlled unit but the air conditioning was not working for at least 3 weeks with no estimate on when repairs would be made. It was over 100 degrees in my unit and I didn’t want to wait any longer. I moved to the Extra Storage Space facility. It was more convenient, cleaner and the staff is helpful and friendly.

Bruce S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD B.  |  Overall Experience 
Rating:
5.0

Great staff

JOSEPH L.  |  Overall Experience 
Rating:
4.0

We were lied about the truck we were rented. We were told that it was a new security feature to turn the wheel all the way to the left or right to start the vehicle. When I return we the truck, I was told a ne lw key was cut and I just had to hold the key into the lock for a few seconds. My right shoulder is killing me this morning from trying turn thr steering wheel on a stopped vehicle all day.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

TANIA B. 
Rating:
5.0

Experience couldn't be better!

LEONARD G. 
Rating:
4.0

Contacting Uhaul through 1-800-go uhaul is useless !!! I will seriously consider using Penske or Ryder next time even if it costs me more money. After you sign the contract and pick up the Uhaul rental truck you are completely on your own. Lord forbid you have to change drop off locations or worse, have a mechanical issue because trying to contact anyone at Uhaul to help you is impossible.

David C. 
Rating:
5.0

Customer did not leave a comment.

Sasan F. 
Rating:
5.0

One of the employees wasn't familiar with the “Tow/Haul” switch. It wouldn't turn off. Fortunately I didn't run into any rain.

FRANCIS A. 
Rating:
5.0

Great service

Michael S. 
Rating:
5.0

Customer did not leave a comment.

TOMMY H. 
Rating:
4.0

Fast, friendly staff

johnston M. 
Rating:
5.0

Customer did not leave a comment.

DIAMOND R. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

EMERGENCY AND ALERT. A LAPTOP MAY HAVE BEEN LEFT IN THE CAB OF TRUCK TT8161E!!! ALERT ALERT! PLEASE CONTACT DANIEL 50-247-1358 OR TOPE 217-816-6509 PLEASE DOUBLE CHECK THE CAB AND BED OF TRUCK TT8161E

DANIEL H. 
Rating:
5.0

Thank you for accepting my last minute changes

TRACIE P. 
Rating:
4.0

Customer did not leave a comment.

SHYTASHA P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Bryant S.  |  First Impressions 
Rating:
5.0

fast pickup fast return love this place

JOSE G. 
Rating:
1.0

Not friendly atmosphere. Lady was rude!!

Maria A. 
Rating:
4.0

Customer did not leave a comment.

EMIL V. 
Rating:
5.0

Customer did not leave a comment.

FONNY J. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

GERHARD S. 
Rating:
5.0

Customer did not leave a comment.

GERHARD S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Great customer service at this location.

Angelia F. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE B. 
Rating:
5.0

Online instructions for returning the trailer after hours could be more comprehensive.

KYLE C. 
Rating:
5.0

Awesome!

SUSAN V. 
Rating:
5.0

Great service

ROBERT S. 
Rating:
4.0

The woman on the phone told me my unit would be ok for a two bedroom home. The storage space was more like a closet for a very small studio apt. I almost had to buy an additional storage unit. My stuff barely fit and I ended up throwing away a bunch of stuff and putting many items in my car instead. VERY FRUSTRATING!!!

MELISSA J. 
Rating:
5.0

Buford was great. He got the trailer hooked up in no time. I am impressed with how smooth it all went.

Stephen B. 
Rating:
5.0

The drop off location was not the assigned location but the representatives were very helpful in accepting the trailer. THANK YOU. It made my day easier.

Ray B. 
Rating:
3.0

Customer service girl was kind of weird and gave me attitude because I ended up with a dolly and furniture pads on my order I didn't request.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
1.0

Associate hooked up the auto transport incorrectly, causing my mini van to fly over the edge and the hitch to fall apart while I'm in the vehicle loading it onto the transport! He Instructed me to back it off, causing an immense amount of physical damage to my vehicle. And then tried to re attach the transport and instructed me to try to drive my van up onto it again. Causing the same result and even MORE damage to my van!!! They then told us we would have to wait until the next day to go to ANOTHER location to try and get another transport. There was not even a guarantee! Mind you, my husband and I have 4 small kids, and we're moving out of state. This incident not only caused an incredible amount of damage to my van, which I already filed a claim over, but it set our move back by an entire day! I missed my start day for my new job, my husband missed his job interview, AND my kids were not able to start at their new school and now have to wait until next Monday!!! We had to also find somewhere to stay that night because we had already moved out of our home and were planning to get on the road that night. We ended up finding a transport the next day at another location but also had a rough experience there as well. This entire thing made our move TERRIBLE and so incredibly stressful. My husband and I both were traumatized by it and were scared the entire drive up with the van on the back. I am so upset and disappointed by this entire thing.

KRISTINA D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Helpful/friendly staff. Trailer was in great condition

RYAN E. 
Rating:
4.0

Customer did not leave a comment.

FRANK S. 
Rating:
4.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Hernan Z. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Stan was amazing very helpful.

JODI S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

Pablo S.  |  Overall Experience 
Rating:
1.0

The staff is totally worthless! Period! I would never recommend this place! The manager is useless....Just ask Miguel the area manager! He knows!

Margaret Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Uhaul always gives good service in person. The online experience is good also. I have never had trouble getting equipment from Uhaul. The people there are always respectful and helpful.

FAITHE L. 
Rating:
5.0

Customer did not leave a comment.

Pablo S. 
Rating:
5.0

Great customer service.

SHIRLEY G. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

make sure the employees use the closest drop-off location for the address the customer is traveling to. If your credit card processing goes down, make sure you can still run credit cards & give out trucks to people who are in a time crunch to move. It's 2021, line the cargo bays of your trucks with pads, intermittently. Use those soft puzzle pieces that line kids playrooms or something. Do something to improve your company. Trucks have no bluetooth to connect to phones, no cruise control.

GREGORY J. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

joel c.  |  First Impressions 
Rating:
5.0

The drop off was quick and efficient. The pick up needs work

GRAHAME S. 
Rating:
4.0

Customer did not leave a comment.

MELODIE R. 
Rating:
5.0

remove parking blocks protruding past the end of row. you can't see them we when you back out.

DOUGLAS S. 
Rating:
4.0

Service was friendly and prompt. The vehicle was clean and in very good condition. The nighttime drop-off option is always helpful.

RICHARD N. 
Rating:
5.0

Check the tires on the rental before sending a family across the country. I know things happen but to send out a truck with a bald tire is something that should have been caught. I will say the response team when the tire blew out was very quick once they arrived!

David D. 
Rating:
5.0

The staff was incredibly friendly and helpful. They were quick to respond and very professional when I needed assistance. I would absolutely recommend this store to others.

Alicia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Air conditioning did not work

JAY J. 
Rating:
5.0

Customer did not leave a comment.

rachel n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Needs more parking space to get into trucks other than that an easy pick up and drop off.

Jacob P. 
Rating:
5.0

The manager helped me, he was extremely professional and knowledgeable. Rented a truck and a storage unit at the same site. Everything was very convenient!

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pablo S. 
Rating:
5.0

Customer service was great

ROSA A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

I had an electrical harness previously installed at this location. The harness ground was never attached. Therefore, when I turned on my lights during evening driving, the trailer's running lights, turn signals, and brake lights were completely dark, placing me, my family, and vehicles behind me at risk for significant injury. Given the amount of cautions placed all over the trailer, I would expect competent installation of the harness. I would expect dispassionate interest in your staff. Placing your customers' safety at risk due to a hurried installation of the harness is quite another matter

DOUGLAS M. 
Rating:
5.0

Excellent team. Very attentive and courteous. Made the transaction fluid and limpid. Highly recommend this location.

ADIL R. 
Rating:
5.0

Easy process

Michael Z. 
Rating:
5.0

Amazing Service and Staff

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

DANIELL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTIE H. 
Rating:
5.0

Friendly helpful service. Willdefinitely use this location for my future truck needs.

JOHN V. 
Rating:
4.0

Was pretty good. Radio in truck didn't work well as buttons were stuck so one station and one volume but truck was good. New parking lot work made it tricky to know where to park when finished but will be resolved soon. Both Greg and Debra ? (afternoon shift woman) we're very nice and helpful. Thanks very much.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTIN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Most of the Uhauls facilities I have rented was great. But this one tops them all. Greg the GM and Pedro are always attentive to my needs and serviced them properly.

Roy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
5.0

We were not able to have the trailer hitch installed because the parts did not arrive (though they were ordered 3 weeks prior). We had to have the hitch installed at the dealership for twice the cost. Otherwise, it was a good experience with UHaul

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA A.  |  First Impressions 
Rating:
5.0

A lot more room in the parking lot to maneuver than most uhaul locations. Usually they are beyond cramped.

TYRONE C. 
Rating:
5.0

I rented a dolly but there was no ramp for me to bring down the heavy furniture. What was the point in getting a dolly ?

NINA R. 
Rating:
5.0

Customer did not leave a comment.

SCOT N. 
Rating:
4.0

Have more than 1 person at register for morning pickup.

Margaret M. 
Rating:
1.0

Unorganized, rude, and the location where I was supposed to get a storage unit (they didn't have what I needed) kept saying anti Semitic statements in front of guests.

BRIANNA H. 
Rating:
5.0

Great u-haul office! Friendly and helpful staff!

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

CAMERON H. 
Rating:
4.0

Greg, was excellent. Goes above & beyond customer service. I had an issue, & he resolved it immediately. Even thought I only rented a van for 5 1/2 hours the price of $65.72 was a bit much.

Randal M. 
Rating:
5.0

Customer did not leave a comment.

MARCELO R. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

PAOLO G. 
Rating:
5.0

Good staff… rain didn't deter them from serving the customer unlike Casselberry who refused to help while it was raining. Was disgusted & just refused the reservation

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

JANEANN M. 
Rating:
5.0

The staff were very respectful and helpful

Rafael M.  |  Overall Experience 
Rating:
3.0

The staff was very friendly and helpful. It was just too hot.. the lights didn't work half the time. It was difficult trying to load or unload.

LISA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

This location was great! The guys there were very helpful and understanding, and even went above and beyond to make sure my stressful moving experience was a nice one. The GM there was really nice and helped me out a ton, I would definitely recommend!

Travis L.  |  Overall Experience 
Rating:
5.0

this is a great facility and I may be coming back!

Lisa S.  |  Overall Experience 
Rating:
5.0

The manager who worked with us was fantastic.

Jonathon N.  |  First Impressions 
Rating:
2.0

There was to many people staying in the storage units and the prices went up to much

Terry A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FABRICE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD O.  |  First Impressions 
Rating:
5.0

It's very hard to speak to a representative when there is a local number? The wait time is over 30 minutes. The storage unit is extremely hot and I wasn't expecting such climate for climate control storage.

MARJORIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa D.  |  Overall Experience 
Rating:
5.0

Very quickly finished with setting up storage. Out in 15 minutes. Very nice staff and informative.

Daniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

It was great

JEAN S.  |  First Impressions 
Rating:
3.0

I am giving a 3/5 star, average rating because the experience was incredibly simple and the location and facility are decent. If I hadn't asked for directions to access the gate to the facility then I wouldn't have had to interact with anyone who worked there and that is very convenient indeed. However, this survey does not include the question of satisfaction with the price. I'm renting a climate controlled 5x5 space which average cost (including climate controlled) is $44 and I am paying $65. That is a price increase of very near 50%. The directions to the facility are adequate but could be improved by stating which direction the facility map is facing. The facility map is laid out north/south, while the physical location stretches east/west. A simple fix would be a north orientation arrow on the facility map or orient the map in landscape instead of portrait. The location was easy to find, and the access to the gate can be found by doing a little searching. There appear to be no signs or directions on how to get to the gate once on property and the vehicle rental and rental return building are up front blocking the view of the storage area. It took me an extra minute to find. A minor inconvenience and now that I know it will be easy to access. I'd recommend using this Uhaul storage location for a short term but not long term time period as the extra $20 per month adds up. After a year's rent (plus taxes and fees) that is $840 vs the average price (+taxes/fees) of $600.

William S.  |  Online Move In 
Rating:
4.0

The move in experience was great but since then there was an incident that I feel needs addressing. I went to my unit on Sunday 5/23/21. I realized I had forgotten my passcode so I went up the office for assistance. As soon as I walked inside, BOTH of the employees behind the counter suddenly ran for the back door. When I asked where they were going I was told that another customer outside needed the keys for propane. I thought it very strange that it required two employees to do this. After I waited a few minutes one of the young ladies came back in and I explained that I had forgotten my passcode. She asked me my name, looked up my account, and then gave me the passcode. I didn't really think about it until I got outside but she never even asked for my ID or anything. She just asked me my name and gave me the passcode. Then when we went to enter the facility the gate was already open and the door to my building just opened without the passcode at all. Today 5/24/21 I went back again and it was the same story... the gate was wide open and the door to the building was just unlocked. I'm not sure if the whole "idea" of a passcode is just to make us feel like this facility is secure or if it's even necessary at all.

Christopher S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pablo S.  |  Online Move In 
Rating:
5.0

Everything worked and it was easy

Pablo S.  |  First Impressions 
Rating:
5.0

Greg and Pedro were very helpful and anticipated my needs. I very grateful for this amazing positive experience.

Roy R.  |  First Impressions 
Rating:
5.0

Very smooth and easy!

Margaret Z.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

yadira r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonia J.  |  First Impressions 
Rating:
5.0

Excellent service!!!!

Karen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe F.  |  First Impressions 
Rating:
5.0

Todo bien y complacido era lo que estaba buscando gracias

Guillermo A.  |  First Impressions 
Rating:
4.0

The experience with the location and local team was great. I did end up having to call to confirm my move-out, as the virtual move-out process didn't work. I had submitted pictures and uploaded move-out confirmation but still received an auto-pay reminder a week and a half later, which then prompted me to have to call. The staff immediately took care of it, but it did defeat the purpose of an "easy online move-out" process.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnarie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Freddie T.  |  Overall Experience 
Rating:
5.0

Thank you for storing my items safely!

harmony r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis r.  |  Overall Experience 
Rating:
5.0

Great people, easy to speak with, great sense of humor, great customer service skills

Richard W.  |  First Impressions 
Rating:
5.0

The workers at U- Haul were VERY HELPFUL and considerate . It was always a pleasure to walk into the office and be greeted with smiles and fun conversation. Greg Strickland was always kind and very helpful to me.

Joel M.  |  Overall Experience 
Rating:
5.0

Great service

Jessica S.  |  First Impressions 
Rating:
2.0

Other than the physical and the people on the location I would not recommend because we keep getting bills even though FAK did I have asked for clarification Annabella satisfaction and all I get our surveys from you are so no I will not recommend you not at this time

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra O.  |  First Impressions 
Rating:
5.0

Bye ford was a wonderful guy who got us into our space ASAP after 10 hrs driving time. He also found my wallet!!!!

John S.  |  First Impressions 
Rating:
4.0

My only issue is that I thought the access hours were 24 hours. I even received an email saying it was 24 hours. I was disappointed to learn that it was not. The manager on duty was fantastic though. I think his name was Boford.

Robert S.  |  First Impressions 
Rating:
5.0

The only thing is building D ac is still not working. They need to fix it because everytime i come there its hot

Verrisa G.  |  First Impressions 
Rating:
1.0

I’m still waiting on my refund since I chose not to need a storage unit anymore. I bought a unit and when I opened it realized it was too small so when I went back to the front some rude, miserable bald guy tells me he can’t switch me to a bigger one because it was 5:06 p.m. and that he was leaving. That’s when it started pouring raining and I’m left standing there with my uhaul truck and no unit to put my things in getting soaking wet. I’ve already reported this situation to the customer service number.

Jose R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marco A.  |  Overall Experience 
Rating:
5.0

The truck was newer and drive good and with great ac.

Marco A.  |  First Impressions 
Rating:
5.0

Very happy

Mattie G.  |  First Impressions 
Rating:
5.0

Quick and easy process to check in

Susan C.  |  First Impressions 
Rating:
4.0

I was appreciated they had an climate storage for me to rent.

Guy D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top