I kept this unit for approx 5 years. It had been broken into twice. First time all of my brothers vinyl records were stolen approx 4,000 that he collected from the time he was very young and passed away at the young age of 59. I got one month of free rent. Because I didn't have a catalog of what was in the collection I couldn't claim on my home owners insurance. Even more important is I can never replace them. Don't leave anything that is of value or sentimental. These people DON'T care.ROXANNE G. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Ballantyne
Pineville, NC 28134
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
provide directions on how/where to return the rentalEllen R.
The customer service and ease of rental were excellent. Truly above expectations. BUT the equipment was disgustingly dirty. Clearly, there is no COVID cleaning, or any cleaning.HECTOR G.
Customer did not leave a comment.Charles N.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.vincent R.
Customer did not leave a comment.grace S.
Customer did not leave a comment.tammy O.
We had a 2 hour delay in our trip thanks to having to drive all the way back home to get a simple wrench to tighten the ball hitch? (we were amazed that the Uhaul did not have one for its customers since they are renting hundreds of trailers a month!). Also they (not us) scheduled the pick up and drop off times, and ended up charging us a whole extra day (despite returning the trailer before closing time on the day it was due). Lastly when we asked THREE times if we needed to bring anything with us for the trailer pick up, and told them we would be buying the trailer hitch from them, they said NO! This would have been the perfect opportunity to instruct the customer of the hook up process, and to bring a wrench! Also they said the purchase of a 2" ball and wire set was $24.99-$34.99, and they charged us over a $100! Very upset with the whole process overall.JAMES D.
Tammy was spectacular! Fast, efficient, friendly! We were in and out in minutes! 6 stars from me!DIANNE E.
Received vehicle quicklyZiddell Y.
The truck was old and didn't smell clean at all. The cup holders were disgusting and everything including the steering wheel had that icky sticky feeling.dominique D.
Customer did not leave a comment.PETER B.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.DERRICK W.
Customer did not leave a comment.ROBERT D.
Slow. Opened at 9 had entrance blocked for over 30 mins. Front desk clerk was not helpful when provided the 24/7 app for key retrieval told me to wait in line. Total experience today was horrible!Kailen M.
Did not have the moving pads we requested upon delivery so we had to go to another location to get them. Then it turned out there were some in the back of the truck as well as a dollyjoseph B.
One of the staff member, she was rude. When I asked a sincere question about what is covered by insurance, instead of answering she got wild. After tolerating her for some time, I told her you are being rude with your customer. She got even more angry and said she has a recording of conversation on her phone and walked out! How come you keep such people ? I switched to another rep. She took care of me well. Equipment is nice. Facility is children and nice. Not all, but one rep there, brought down my experience.MANJUNATH A.
Customer did not leave a comment.EDWARD P.
Customer did not leave a comment.Aenis H.
Customer did not leave a comment.HAROLD R.
Customer did not leave a comment.GERALD S.
Driver"s door needs adjustment. Heating and A/C controls need repair.Gene S.
Sometimes the sanitizing smell can be overwhelming.PETER J.
Secure location and well-maintained facility with very comfortable and accessible keyless electronic gate. The staff is very helpful.Elvis L. | Overall Experience
It was a slow to receive a check in but went smoothly after I finally was able to get to the counter for service.GARY C.
Customer did not leave a comment.Trinisha D.
Customer did not leave a comment.Colton F.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Amy D.
Customer did not leave a comment.ROGER A.
I am a returning customerRAPHAEL Y.
Customer did not leave a comment.Traci S.
Service your trucks so you can shift it into drive and not just third gear.STEPHANIE R.
Not enough staff and/or they schedule everyone to. One at the same time.David L.
Excellent team there. They had their act together! Very responsive and competent.Cannon G.
Customer service, people who served us were overwhelmed and needed more assistance. I understand current labor issues but it took me more than 90 minutes for check in.Kamlesh S.
Complete opposite of my pick up location. The staff cursed around me, had a nasty attitude and did not want to assist me with the equipment. Overall wasn't a pleasant experience.Victoria H.
Customer did not leave a comment.THOMAS M.
The truck itself was very clean and seemed in good shape. It did seem to run a little rough, (the steering especially) but it does get heavy use, so was understandable.SKYE B.
Everything was good.PETER S.
Customer did not leave a comment.DELBERT H.
Customer did not leave a comment.Yan Z.
It was dog hair in my truck my husband is allergic luckily he didn't have to rideMARY C.
Tow/haul automatically engaged everytime you start the vehicle. Waiting in line over an hour to pick up your reserved vehicle even after you did the online check in is beyond bullshitEric C.
Customer did not leave a comment.JUSTIN S.
Customer did not leave a comment.DESTINI B.
Very friendly and answers questions. Quickly processed my walk-in request and accurate final invoice. When online return wasn't working, employee immediately responded to help check me out.REBECCAANN P.
The parking lot is too smallBELKIS S.
You don't have to do anything as long as you have people like Khadijha Atkins at the front desk. That was the best experience in customer service I ever had. She showed patience and responsiveness to my shortcomings. I was really pleased.Gerard E.
Busy location and customer parking was tight but no real complaints.JOSEPH I.
Customer did not leave a comment.KIMBERLI G.
Customer did not leave a comment.RANDY C.
Employees were polite and helpfulPETER F.
No improvementHollis A.
Customer did not leave a comment.Welma L.
Customer serviceVERLORIA J.
Customer did not leave a comment.CHRISTINA C.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.KARAN P.
Customer did not leave a comment.CRAIG R.
Customer did not leave a comment.TYLESHA C.
Rude service Inaccurate info Erroneous fee chargesKENNETH B.
Better customer service when calling customers. The female employee who called me to return the truck was extremely rude. She could have communicated better by being more respectful.KEN M.
The van I rented was new, clean and just right for my needs. Staff was friendly and efficient. Easy in and easy out.MATTHEW C.
The team goes above and beyond the normal service limits . Love their teamwork and spirit... well managed.Jason H.
Professional and courteous!ARITHA W.
Worst customer service I have ever experienced. The person who worked on me and the gentleman before me should be fired!!!CHARLENE H.
Customer did not leave a comment.SHIRLEY M.
Customer did not leave a comment.TRACY R.
Customer did not leave a comment.KENNETH B.
Im very upset. I was charged for 2 days and i had it only 4 hrs. still waiting on a refund!CHRISTINA F.
Customer did not leave a comment.LANCE N.
Customer did not leave a comment.Deanna B.
Van cab was not cleaned at all . Got charged an unatharized transaction of 1000 bucks on my account ?Bradley H.
Spent 20 min to get cargo van even after checked in online. And they charged me $25 cleaning fees. I remember I did not left anything in the truck.Anantkumar P.
Price was higher than other moving rental truck companies, that was my only issue, but I went with U-Haul anyway because it was located nearby.Joseph D.
First truck was making strange noises before I left, but they gave me a new one that was running without any noises.John J.
Customer did not leave a comment.Volodymyr B.
I was charged for 200 miles when I only drove 25!! I tried to call and they dodged my calls or left me on hold for hoursDANIEL T.
The customer parking low was mud. My car almost got stuck. The box truck they gave me had the inside of box painted and was wet still. Got all over my furniture and pool table felt and all over the movers cloths and shoes that got tracked into the house. Very upset customerRICHARD M.
Friendly and helpful staff.Christina C. | Overall Experience
Customer did not leave a comment.Misti S.
Parking lot is tight. Parking is not very convenient. Employees were awesome!!WALID M.
Customer did not leave a comment.ALIDA H.
Staff was Awesome !GREGORY B.
Honest staff saved jacket I left in rental truck. Also handled my rental efficiently during a very busy time of day for the location.Walker W.
Customer did not leave a comment.SHERRI M.
I tried to rent a storage in same location but the price was too expensive compared to other places in same area so I want to public storage and rented storage unit there the price was much better than you but thank you I was telling you this because you maybe care Thank you Ehab 9803131454EHAB H.
The staff was great and very respectfulDONTEZ M.
Customer did not leave a comment.SONJA E.
Customer did not leave a comment.SEAN M.
Customer did not leave a comment.Scott G.
False advertising of 24 hour drop-off. Had to take the vehicle home and return it next day resulting in extra mileage costs. Fuel tank was not full and they lied that it was not showing full due to vehicle being parked on a slope.Trisha S.
Customer did not leave a comment.STEVEN G.
The service and vehicle were excellent - no improvements needed.Brian H.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Richard L.
Location and storage unit are great, clean, easy access. There were a few issues with initial storage unit quoted, changed unit without contacting me, price increase from the one originally quoted. Billing not updated to reflect agreement, all seems to be corrected now.Fatima M. | First Impressions
They over charge me . ..,I drive cross street less that a mile and they charge me 25 miles , I put gas and they charge me too , incompetent peopleOMAR C.
I realize that Saturday's are busy times and most of the staff were friendly, it seemed like you were understaffed at the front customer service counter. Regardless, I would still recommend friends to your business.James M. | First Impressions
Customer did not leave a comment.WILLIAM L.
Customer did not leave a comment.Jason G. | Overall Experience
The customer service and energy is awesome there. I like how it’s culturally diverse and how gender doesn’t play a role in the level of respect and responsibility that’s needed to support customers after all those trucks are big and equipment is heavy but each employee surpassed my expectations with a smile even when I needed assistance outside of normal duties they rose to the challenge. I’m so excited to see how they may grow into management or ownership one day. Only advice is when lines gets long there should be an outside waiting area or better way to organize customers who need to park temporarily or for the time of their rental for extended parking. So maybe a text system to say who is next because coming off that hill swinging into a full line of trucks is not the safe way to go because your employees are struggling to move trucks cars and that energy can be used to help customers not be traffic control. Overall great facility and teamwork!Jada P. | Overall Experience
Customer did not leave a comment.Colleen G. | Overall Experience
Customer did not leave a comment.sharnise w. | Overall Experience
Chuckie was kind and thoughtful and I’m grateful he helped me in my time of need. Thank youTami S. | First Impressions
Customer did not leave a comment.Gigi H. | Overall Experience
The management staff was very helpful, thank youClara G. | Overall Experience
Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she’s straightened out my check in codes when I had to get another unit.CHARLIN S. | Overall Experience
Very professional and did anything that they could to help their customers.Michelle T. | Overall Experience
Customer did not leave a comment.bridget p. | First Impressions
Customer did not leave a comment.MIGUEL R. | Overall Experience
Customer did not leave a comment.Jhon S. | Overall Experience
Customer did not leave a comment.SAVITHA A. | First Impressions
Customer did not leave a comment.F Brian B. | First Impressions
Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.Mark S. | First Impressions
Customer did not leave a comment.Dyana B. | Overall Experience
SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!CHERYL K. | Overall Experience
Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.Ramiro D. | Overall Experience
My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.Kenya P. | Overall Experience
Samantha Miller was especially professional and helpfulLindsay B. | Overall Experience
Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.Donna H. | First Impressions
Customer did not leave a comment.ELIZABETH G. | Overall Experience
Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.Larry T. | First Impressions
Great place for storageDarryl M. | Overall Experience
Customer did not leave a comment.timothy j. | First Impressions
I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.timothy j. | Overall Experience
Customer did not leave a comment.PETER W. | Overall Experience
Customer did not leave a comment.linda r. | Overall Experience
Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!DAVID J. | Overall Experience
The card entry system is horribleDarren O. | Overall Experience
Tha black girl was the only one who was friendly and helpfulMonica M. | Overall Experience
All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. MikeMichael O. | Overall Experience
I've had my storage for 2 years and never had any issues! Thank you so much!ashleigh j. | Overall Experience
2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.Ronnie F. | First Impressions
I was very satisfied that speaking for me others think differently but I will be back and I will recommend youMark W. | First Impressions
* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.Anthony s. | First Impressions
I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.Theresa T. | Overall Experience
Was over charged for my U haul space and waiting to be contacted for resolution.William S. | Overall Experience
Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!John O. | Overall Experience
Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!Lindsay B. | First Impressions
The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.Gregory R. | Overall Experience
The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...Jason G. | First Impressions
Customer did not leave a comment.Art D. | Overall Experience
Customer did not leave a comment.Kenneth H. | Overall Experience
Every employee was friendly and alsways helpful. Thank you to all of them.Sean C. | Overall Experience
Chuckie was so helpful with every aspect of my storage unit.MARIA R. | Overall Experience
Customer did not leave a comment.Tony D. | Overall Experience
Customer did not leave a comment.LeShundra N. | Overall Experience
It was smooth sailing!!Gigi H. | First Impressions
The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.Lynol V. | Overall Experience
Communicating with the staff was always easy. Never had a negative experience here.Kayla T. | Overall Experience
Great service and very helpfulJames M. | Overall Experience
At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.Dawan W. | Overall Experience
Great management! Great staff!! 😊Jacquetta C. | Overall Experience
Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.Allyson S. | Overall Experience
Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.Vantonei G. | First Impressions
I was very happy with the serviceGene g. | First Impressions
Great customer experienceTeresa J. | Overall Experience
All goodJan M. | Overall Experience
Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.Donnie H. | First Impressions
Great servicecynthia D. | Overall Experience
Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.Tara H. | Overall Experience
The experience went smoothly.cynthia D. | Overall Experience
Comfortable experienceLOUIS V. | Overall Experience
Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.Lynda Z. | Overall Experience
PROFESSIONAL & COURTEOUSLOUIS V. | First Impressions
Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!Rick S. | First Impressions
Very slow processDarwin A. | First Impressions
Easily accessible from major highways, 24-7 access, very secure.Karen H. | Overall Experience
I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!JOHN C. | Overall Experience
the parking lot is dirt and crowded. staff is good but I think they need more help.Janet R. | Overall Experience
U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.BRENT N. | First Impressions
well maintaniedLARRY S. | Overall Experience
People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.jason g. | First Impressions
Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.taylor M. | Overall Experience
The experience was wonderful! They were extremely helpful and very caring!Janie G. | First Impressions
Thanks.LYDIA C. | Overall Experience
Easy and convenientKaren H. | First Impressions
Great place to keep your things safe and secure. We had inside storagespencer d. | Overall Experience
I don’t know why this says that I have moved out on 4/10 because I have not moved out!Michael P. | Overall Experience
Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!iMogulTransport L. | Overall Experience
The U-Haul facility is always helpful, kind and friendly.jennifer B. | First Impressions
Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.Michael P. | First Impressions
Keith was very knowledgeable and helpful in helping us select the storage unit.Paul D. | First Impressions
Prices were a little highSusan J. | Overall Experience
Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!montine h. | Overall Experience
They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a dayTwana H. | First Impressions
Great job!Ralph L. | Overall Experience
Great staff!Ralph L. | First Impressions
I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.Oveita S. | Overall Experience
They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor custDiondra J. | Overall Experience
Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.Ellen B. | Reservation
Very secure and clean. Friendly staffNathalie S. | Overall Experience
Great experience!!jacque j. | Overall Experience
trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to payJohn H. | Overall Experience
Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.Stephanie H. | Overall Experience
Service was just as promisedWesley K. | Overall Experience
Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.Heute I. | Reservation
Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.Paul S. | Overall Experience
Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!Robin S. | Overall Experience
Clean,secured and friendly staffVENKATA M. | Overall Experience
Somebody cancelled mystiRgeunut creating lots of infusionAngela H. | Reservation
The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!jennifer b. | Reservation
Very helpful and polite staff.Melissa B. | Reservation
The staff went above and beyond to accommodate me when i brought my truck back. THANK YOUterry r. | Overall Experience
Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.Jeffrey W. | Overall Experience
Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to familyAlejandro G. | Overall Experience
Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. ThanksKathy C. | Overall Experience
Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.david p. | Overall Experience
Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptionalkim m. | Overall Experience
Great location. Kay the manager is excellent.RICHARD D. | Overall Experience
Everyone was excellent, thank you!RUSSELL D. | Overall Experience