Customer Reviews for U-Haul Moving & Storage of Ballantyne

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Ballantyne

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Carlos C. on

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It was not explained to me that I had to do several stuff for late drop off. They charged me $22 for after hours drop off. More than the rental itself. Had to call support and they explained me that I needed tu take a pic and go online and upload. But was not explained to me prior to my rental.

Nikish P. on

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The mobile online check in process can be improved. Allow me to enter in photos of the driver and drivers license earlier.

Richard S. on

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Excellent customer service.

Andrew B. on

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Customer did not leave a comment.

Janice S. on

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My experience was horrible from the beginning. Was told not to reserve a truck just come back we have plenty. Well they didn’t! Got a smaller truck for 2 days on the first day hot and text message I had to have it back by 11 that night. Then they charged me an extra day. Worst experience ever!!!!!!!!!!

Christian C. on

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Everything was good. The truck that I rented seemed to be running rough and struggled up inclines and shifted hard several times.

Vantonei G. on

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Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

matthew R. on

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Donald D. on

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This was by far the easiest sign out/sign in of a rental truck I have experienced. Thank you.

Andy B. on

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Yoseph R. on

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Kelvin P. on

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Brent F. on

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Ryan D. on

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The change to having a customer try and match the gas levels (vs leaving with a full tank) is a joke. It is well understood you do this in hopes of charging a customer for gas if they bring it back below the level required or perhaps the customer overfills so they don’t get charged. Win / win for Uhaul, lose/lose for the customer. Makes me want to not use Uhaul in the future.

Richard H. on

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Staff was friendly, competent and professional, with no noticeable shortfalls.

Leanne G. on

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Andre B. on

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I did all the steps to pick up the truck though the app and when I get there doesn’t work and I need take the line to do again

Albert M. on

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Ronnie H. on

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Returning the truck was a 20 minute phone call and a hassle but in the end we were able to return the truck to a closer location

Gene g. on

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I was very happy with the service

Michael C. on

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Dawn Z. on

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I received excellent service at this location. When I had to change the drop off location at the last minute, they were very accommodating. I highly recommend!

Walter B. on

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Mary W. on

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Very easy to reserve online then pick up equipment. Chuckie was very helpful and efficient.

Teresa J. on

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Great customer experience

Amy A. on

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Better parking

Arisha C. on

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Good service good people. No complaints. Thanks for your services.

Jacquetta C. on

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The person that helped me was Excellent!! Thanks

Nadine K. on

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Customer did not leave a comment.

Geary B. on

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Excellent service here. Great group of people.

Kathleen A. on

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Customer service- waited both times (picking up and dropping off) because only 1 employee was working at the desk. Very slow.

Raj K. on

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Kenneth L. on

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Larry S. on

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Everyone was very helpful throughout the whole process.

Belkis P. on

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Jan M. on

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All good

abel C. on

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Matthew K. on

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Brittany L. on

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Kathryn J. on

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The check in process on the app and online was slow and did not work. The staff was unprofessional and extremely unhelpful. I will not rent from this location again. They lost the keys to the truck I turned in and then tried to charge me an extra day even though I turned the truck in early.

jasmine H. on

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Chuckie, Denzel and the entire Uhual staff at the Ballantyne Location are exceptional! They always take care of me when I need to utilize their services!

Joseph C. on

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Customer did not leave a comment.

Wigberto A. on

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Nothing

Louis D. on

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Lisa J. on

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FLOYD W. on

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WE HAD A MINOR ACCIDENT AT THE LOCATION WHEN THE TRAILER SLIPPED OFF THE BALL AT MY TRUCK WHEN WE WERE LOADING THE DISABLED TRK AND THE TONGUE DROVE INTO MY TAILGATE AND BUMPER DAMAGING MY TRUCK. I CALLED UHAUL AND REPORTED THIS AND THEY SAID THEY WOULD SEND ME A FORM TO FILL OUT TO MAKE CLAIM. I HAVE NOT RECEIVED ANY FORM TO MAKE CLAIM. PLEASE TAKE CARE OF THIS SO WE CAN MOVE ON.

Jeffrey K. on

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People were very nice.

Tim M. on

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Customer did not leave a comment.

Raymond S. on

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Nice people

Joshua H. on

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The girls working the front desk weren’t welcoming/friendly at all. Both when we picked up and dropped off the truck they all seemed as we were a bother to them. It was very uncomfortable. It would just be nice to treated as if we weren’t an inconvenience for you. I would never want to make a customer feel like that at my job.

Mitch G. on

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All team members were very professional and service was excellent.

Cynthia P. on

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Fred A. on

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Good vehicle, very good service

Tonya G. on

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Edward D. on

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Great

Jeff H. on

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I scheduled self pickup online, but the morning of the pickup the reservation was changed and had to wait for the location to open to get my vehicle.

Alejandro M. on

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To bussy. Need more room to expedite rentals return and service.

Arthur C. on

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Great staff, friendly and pleasant. Nice Representation of corporate image

Steven F. on

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Customer did not leave a comment.

Michael O. on

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Staff is great to work with.

Hiram O. on

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Excellent customer service.

Roberto E. on

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Agent that attended me not very friendly. She had an attitude like I was taking up her time. If I go there again I’ll be sure not to be attended by her. First time I’ve ever had an issue at this location.

David G. on

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It's disappointing to pick up a truck and expect to be ready to go to work only to find that it only has 1/4 tank of fuel. Then the very first thing you have to do is go find a gas station. Just like a normal car rental, the thing should be full to start when picked up.

Kevin J. on

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Customer did not leave a comment.

Donnie H. on

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Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

Ricky D. on

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Customer did not leave a comment.

Rodrigo V. on

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The truck wasn’t clean. I cleaned myself.

Raymond B. on

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Charity P. on

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Debra M. on

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Not customer friendly. Waited for 20-30 mins for someone to come unhook my car from the trailer

Jordin D. on

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Drew B. on

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Lakesha P. on

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My sales associate was excellent.

eric W. on

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I put the fuel back where it was when I got it an they still charge me 52 dollars in fuel

Fairley H. on

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Make absolutely sure that you have the correct reservation before sending the customer to his trailer !!! I did the "Early Check In" on line and the girl at the counter didn't have anything correct. I reserved a 12 ft trailer and tried to hook me up to an 8 ft trailer. They must have looked at the Wrong reservation ??? Before turning in the trailer in Fayetteville I called and they had the wrong return site (some 80 + miles from my location ). However, the girl on the phone worked with me to get an appointment at the correct place in Fayetteville at 2346 Gillespie St. And the girl and guy at Gillespie St. were on on top of things and did a great job of checking me in quickly, taking the trailer off and getting me back on the road.

Jim E. on

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Staff needs better training

cynthia D. on

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Great service

Edward D. on

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Customer did not leave a comment.

Monica H. on

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I needed to change some things on my rental and the staff and manager far exceeded expectations! I had everything I needed for my move. Highly recommend!

Navid J. on

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Quick and professional service, staff were great.

Tatiana M. on

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Best customer service

Anne H. on

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Pick up should be faster. Especially when reserved on line.

RICHARD H. on

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Diamond & Denzell were very friendly and helpful!

Joyce J. on

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Staff was courteous and professional. Would recommend and use again.

Francisco C. on

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Although the truck was clean and ready to go, there were a lot of flies inside the cabin. There must have been some sort of nest somewhere inside the cabin.

Keith F. on

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Customer did not leave a comment.

Larry U. on

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Matthew D. on

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The Uhaul representative was very courteous and took the keys, etc.. from me right as I approached making things very easy. Didn't even have to go inside.

Theresa G. on

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Customer did not leave a comment.

Zeev Z. on

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Open on Sunday. Came at 9:30, no line, trick was there. Was able to upgrade to a bigger truck and Lee the miles age rate as is. Great truck. Very convenient. Returning trick was great too. Was able to get a refund for boxes I bought and didn’t use and some other uhaul products. Fist time I used uhaul and was very pleasantly surprised on how smooth everything went.

Joseph T. on

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I'm very upset that I was charged for fuel when I filled the vehicle above the half line like my contract stated. Just before dropping off the truck I went to the Shell across the street. This location is also very hard to pull in and out of with a large truck. There is very little parking also. The truck I was provided had lots of damage to it and was very old. The trucks I have rented in the past have been in much better condition. The employees are very nice but overall I am dissatisfied with this rental.

Robert P. on

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Easy access. And parking. There was no after hours attendant so I cannot provide any customer service feedback.

kevins C. on

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I was not told about the after hours service fee. I dropped off the truck after 7pm. This location told me they close at 7pm

Jane P. on

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Customer did not leave a comment.

Brian S. on

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Staff was very friendly and helpful!

Matthew K. on

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Customer did not leave a comment.

Bharat B. on

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Customer reps don’t give right information. Will avoid this location and will not recommend to anyone.

Tara H. on

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Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

Dan C. on

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When I filled the van with gas I noticed it was taking much more than expected which made me realize tank was not completely full when I rented van. When I took possession of van I had to go get van and nobody reviewed anything with me on rental. On return, I was charged for 45 miles not 26 miles trip. Employees told me unless I have picture they have to charge me full amount. They ended up doing the proper action by not charging me which sppreciate

Sheila O. on

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Customer did not leave a comment.

cynthia D. on

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The experience went smoothly.

Amin R. on

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Train your employees. I dropped by to pick up a cargo van. An employee who was clearly new and unfamiliar with the system was helping me, while a more experienced, probably a manager was sitting next to him. The new employee struggled for 15 minutes to navigate the system and process my request. All the while the manager was watching and did not offer any help. After more than 20 minutes, I finally asked her to help and she did. I was done 3 minutes later.

Igor A. on

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Customer did not leave a comment.

F Brian B. on

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Kelly P. on

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Was not able to get the trailer I ordered but the substitute worked ok. After check in I got an email receipt as requested but got a call today reminding me to return the trailer. Your systems are not as good as your equipment.

Danny P. on

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Quality location.

Jane P. on

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Customer did not leave a comment.

Joseph D. on

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Customer did not leave a comment.

LOUIS V. on

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Comfortable experience

Lynda Z. on

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Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

LOUIS V. on

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PROFESSIONAL & COURTEOUS

Rick S. on

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Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Darwin A. on

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Very slow process

Karen H. on

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Easily accessible from major highways, 24-7 access, very secure.

JOHN C. on

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I rented a truck from Philly to Ballantyne. I needed two seprate storages for about two months then one more truck for my final destination. Everything was excellent. I recommend uhaul. Thumbs up!

Janet R. on

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the parking lot is dirt and crowded. staff is good but I think they need more help.

BRENT N. on

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U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

LARRY S. on

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well maintanied

jason g. on

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People were great but was charged an extra day when I was there before turn in time. Also they never checked back in my auto transport which was returned with truck. Would like a refund of the charge.

taylor M. on

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Asked GM Valerie for a W9 form, to setup as a vendor, so our company could make payments. She was not helpful and didn’t make an effort to find a resolution. We have taken our business to CubeSmart.

Janie G. on

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The experience was wonderful! They were extremely helpful and very caring!

LYDIA C. on

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Thanks.

Karen H. on

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Easy and convenient

spencer d. on

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Great place to keep your things safe and secure. We had inside storage

Michael P. on

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I don’t know why this says that I have moved out on 4/10 because I have not moved out!

iMogulTransport L. on

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Tiara and her staff were extremely hard workers. They were all professional, friendly and welcoming. Each of her staff members assisted us with whatever we needed. Thank you, Tiara!

jennifer B. on

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The U-Haul facility is always helpful, kind and friendly.

Michael P. on

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Customer service was great! Very friendly and helpful people. The unit I got was just what I needed.

Paul D. on

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Keith was very knowledgeable and helpful in helping us select the storage unit.

Susan J. on

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Prices were a little high

montine h. on

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Overall very good experience. A short misunderstanding at checkout but resolved quickly by the manager. Thanks!

Twana H. on

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They gave me a truck with a busted tire ...anI did not realize it ..till after I had it loaded and ready to go...and they did nothing had me out of order for a entire day and refuse to refund me a day

Ralph L. on

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Great job!

Ralph L. on

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Great staff!

Oveita S. on

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I would recommend this storage facility to anyone moving or relocating or just needing a quick move. The staff was so very helpful, professional and efficient. The facility was very clean and secure.

Diondra J. on

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They gave me a price to pay using the mileage to and from where I was driving to and then tried to charge my card again. When asked to speak to the manager there were excuses after excuses. Poor cust

Ellen B. on

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Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Nathalie S. on

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Very secure and clean. Friendly staff

jacque j. on

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Great experience!!

John H. on

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trucks parked in front of my unit everytime i tried to access it i had to have them moved.i emptied my unit 2days after my monthly period and they wanted to charge me a full month rent.i refuse to pay

Stephanie H. on

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Storage units and property are clean and well maintained. I give extra points for the security that's in place at this location. They have cameras everywhere, which leads to feeling extra protected.

Wesley K. on

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Service was just as promised

Heute I. on

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Best Storage Facility in the South! Very professional, clean, organized and plenty equipment availability.

Paul S. on

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Some staff is good. Location not disability friendly. Staff came close of running over ramp on van because not paying attention.

Robin S. on

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Excellent customer service. Friendly and very willing to help! I broke a mirror when moving in and asked the front desk for a broom, Kay the GM, came down and swept it up for us!

VENKATA M. on

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Clean,secured and friendly staff

Angela H. on

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Somebody cancelled mystiRgeunut creating lots of infusion

jennifer b. on

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The owner and staff provide excellent customer service. They guided us to the unit and provided bottled water during our move in. They went above and beyond!

Melissa B. on

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Very helpful and polite staff.

terry r. on

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The staff went above and beyond to accommodate me when i brought my truck back. THANK YOU

Jeffrey W. on

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Kay was fantastic from unit rental to buying moving supplies to the truck rental. She is on top of her game and provides thorough and efficient service.

Alejandro G. on

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Awesome attitude and tge best customer service. Kat the manager always has a smile and tries to help out in any posible way she can to make it a great experience. Will definately recomend to family

Kathy C. on

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Nicest people at this facility. Convenient location. I rented moving truck and used the storage. Moving never fun but it sure was easier this time. Packing supplies,dollies,everything you need. Thanks

david p. on

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Our lock got removed somehow, and the staff locked the unit when they found it open. He are happy they secured the unit, but we wish they had notified us that something had happened.

kim m. on

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Kay, the lady who was there on my moveout day was fabulous. Extra mile service. Exceptional

RICHARD D. on

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Great location. Kay the manager is excellent.

RUSSELL D. on

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Everyone was excellent, thank you!