They imposed an insurance coverage without letting me know. Only saw it in the billColins D.
Customer Reviews for U-Haul Moving & Storage of Ballantyne
Pineville, NC 28134
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your clerk tried to scam me out of $30 by undermarking the amount of fuel I brought the truck back with - luckily I took a video of my return and forced customer service to return my money. This is not the first time I've had an issue - seems like you guys have a nice little scammy policy going. STAY AWAY FROM THESE CLOWNS!Vitalie A.
Customer did not leave a comment.Tom M.
Love this location and excellent serviceandre K.
transaction took almost 30 minutes. Pads weren't there and I was told I was lucky to get what I got. Team members were slow and and no hurry to get through. Carried on a 5 minute conversation with one of the customers while I was waiting.David P.
My location was an honor to be at , they were very welcoming and I was a walk in they treated me like I had a reservation 😊anthony B.
Customer did not leave a comment.Patrick G.
Customer did not leave a comment.Cherry H.
Customer did not leave a comment.steven D.
It was ready to go when i got there. No hassles no issues.Danny C.
Well done - no improvement neededRachael C.
Customer service was excellent. The team loaded and unloaded in the rain. I was remembered by the employee. I didn't even have to say why I was there. He immediately said, you're returning the totes. That made me feel valued as a customer. I didn't catch his name, but he was an African American with locks in his hair. Please thank him and know that he's an asset to your company.Taniko H.
Customer did not leave a comment.EVAN N. | First Impressions
I would have given 5 stars but, when I returned the truck the sales lady was curt and it was obvious she didn't want to be there. She needs to told that she is the face of your company and that a polite smile doesn't cost anything. Also, she's not there just to pick up a pay check.Gary M.
Customer did not leave a comment.Barry B.
Customer did not leave a comment.John H.
Customer did not leave a comment.Tracy J.
Customer did not leave a comment.Stephanie S.
I have rented from this location 3-4 times during the last 2 months. The staff there is exceptional at providing service with flexibility and taking care of the customer's changing needs. There is one gentleman in particular who has been outstanding in providing guidance and support. Unfortunately I neglected to get his name but his customer support is exceptional!Laura K.
Customer did not leave a comment.Vianca M.
Customer did not leave a comment.einar S.
Customer did not leave a comment.TIMOTHY S.
Customer did not leave a comment.James S.
Customer did not leave a comment.George B.
Very Helpful and Friendly Service.Jerry S.
The receiving location was rude, demanding, and after many moves the only location that EVER gave us a hard time and issues.! over $200 in charges for simple stuff and refused to reconcile at all, horrible experience!Paul S.
Customer did not leave a comment.Brett F.
Customer did not leave a comment.Gordon D.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Marlon M.
Staff was unresponsive and annoyed that I was thereJason T.
Customer did not leave a comment.Craig Z.
That truck needs to be decommissioned. The headlights didn't work well only the driver side was pointed out enough to get light ahead of you. The interior was horrible! The driver side visor was broken, the hud for the lights was literally hanging out of the dashboard touching your knee with wires and all. The speakers to the radio only worked on the passenger side and not well either. Both seats need to be fully replaced they were torn and ripped. The doors had to be slammed so hard to actually close them, if you didn't they would jiggle themselves open 1 mile down the road. Check engine light was on and apparently the gas cap needs to be tightened every 15 seconds.Zachary K.
Best U-Haul in the country! Always have clean and well maintained like new equipment. Busy busy busy place but always courteous and friendly service. The only place I rent from.Stephen W.
Excellent for start to finish!Heather O.
Although there were only a couple of employees handling what appeared to be an above average busy day. They were charming, knowledgeable and efficiently quick.Teddy L.
Thank you for your helpeva Q.
Customer did not leave a comment.Alexander S.
Don't rent out a truck that has been wrecked.James W.
Customer did not leave a comment.Lisa J.
There was only one agent at the counter at 0800 on a Saturday. The line was short(2-4) but the wait was 15-30 minutes. The clerk was OUTSTANDING. Patient, courteous, hustling, accomodating, but he needed support. My truck wasn't where he expected it to be so he had to leave the stand to find it for me.William M.
Customer did not leave a comment.Ryan W.
A great experience. Moving can be chaotic at times but my storage experience was like a trip to my closet. Thanks U-Haul!Smith C. | Overall Experience
Not a thingâ€¦. Second time I've rented at this location and both times were perfect. The young man managing the location is amazing and I'll definitely come back here as needs arise in the future.Katherine L.
Customer did not leave a comment.Barry B.
The only comment i would have to say is when renting a truck on the website the rental of moving equipment should not be an option. Especially when in store it is on a first come first serve basis. I rented 3 dozen blankets a dolly n hand truck. I was only able to get the last dozen of blanket because a previous renter took the entire inventory along with all dollies and hand truck. Everyones move is a big move for them and either uhaul.com limits the quantity Of rental moving equipment items when a person is reserving or removes equipment rental options from the website all together. The stores should only be able to rent equipment out according to thier inventory on hand. All in all the office staff was very accommodating, helpful and friendly.Kevin R.
Just more parking spots. Other than that, I had an excellent experience!LESLIE W.
Pull up vehickes for customer instead of having customer go locate their assigned vehicle.Tracy J.
Customer did not leave a comment.SONIA V.
Customer did not leave a comment.Norberto G.
Remove the truck that is parked outside the property, on the side of the road. It seriously effects the visibility of the road, trying to pull out of the parking lot (both entrances/exits) onto the road. Very dangerous as cars are coming around the corner very fast, from the left.Mary W.
The staff is hard working, friendly and very knowledgeable.randy s. | First Impressions
Nothing They helped a lot especially the GM !Noel R.
No complaints. Great customer service.John B.
Very unprofessional check in processMichael H.
Customer did not leave a comment.Alan M.
They made me do the hitch and tow told me I had to secure my car they couldn't when I called uhual 800# and in Washington DC they told me the associate should have done that not me. The straps fell off my tires during the trip as well.Sharille B.
The manager, Zell, was very professional and helpful. Highly recommended.MICHAELPAUL F.
Place was very clean and the staff was amazing. Vehicles were all very clean, easy to drive and perfect for the job needed.ERIC B.
Best manager I've worked w at a U haul FacilityTracy B.
The manager and the entire staff were so friendly on a busy Sunday morning. The manager was helping get the line out, move trucks, and at the same time answer everyone’s questions in a friendly manner. Being a multi-unit gm, his value is second to none. Highly recommend! Fantastic, can’t say enough about him and his staff.Charles S. | First Impressions
Management and staff was extremely helpful Will definitely recommend this location.ross R. | Overall Experience
we waited over 15 minutes to return a trailer dolly! no one greeted us and the one single employee was very rude and dismissive. definitely would go out of my way to not return to this locationcaroline S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.William H.
The return experience was great. It was very busy when we got there but the attendant was handling it in a very efficient manner.Warren S.
The customer service was EXCELLENT! It was easy to pre-register online and once there check in was very smooth! Check out was just as easy! VERY positive experience! Thanks!!Kimberlee D.
Excellent service as well as very professional staff. I definable recommend to anyone with storage needs. No need to change anything, keep up the good work!racaldo n. | Overall Experience
Customer did not leave a comment.Lisa B.
My furniture mold that setting in the storage. That shouldn’t have happened I need to be a better way to store furniture without it molding for a few months.ROSA J. | Overall Experience
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.FLOYD J.
The truck I had was old, had mechanical issues that I brought to the attention of the staff and they immediately request to have everything fixedScott S.
Customer did not leave a comment.leibert D.
Staff was excellentJamel K. | First Impressions
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Rhonda S.
Great serviceKwamene W.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.LARON B. | Overall Experience
The customer service should have been better. I warmly greeted the black gentleman at the desk. He didn't speak back. He barely spoke to me at all throughout the transaction. Then he gave me a dirty truck with a dented and broken front light. It was parked the furthest away on top of hill. Also, if you want people to put gas in it, you may want to show them where the gas tank is. On return, there were many people waiting. But at least this black gentleman was nicer than the first one. Doubt I will be back or I will not recommend.McKeela G.
check-in took longer than I would like but every other aspect of my experience was excellent.JAMESTHOMAS T.
The manager of this location was fantastic and he was very helpful along with his employees. They made the entire experience fantastic. Kudos to this Uhaul team.Tracy B.
Excellent service, manager at this location was super helpful.FELIX C.
Customer did not leave a comment.David B.
Customer did not leave a comment.David D.
Knowledgeable and professional team, specially Denzel, customer focused and oriented. Clean and well maintained equipment. Keep the good work!Wilfredo H.
Customer did not leave a comment.Rene G.
This place treated me great! When I first got there they were having mechanical issues with the elevators so they accommodated me and gave me exactly what I needed on the ground floor. Then, there was a change in management and they had no record of my unit. So I showed them my Unit and they got me in the system and gave me one month free. I know there were some issues but they were quick to fix them and accommodate me!Marcus W. | Overall Experience
Attendant should be clear on WHERE to find and look for "Review and Dispatch "link, before exiting property. Perhaps U-Haul app is better location to manage all services.Thomas S.
The gentleman name CT at the counter had excellent customer service.Spencer H.
The equipment was the problem. It was the service. Severely understaffed...Maria H.
Customer did not leave a comment.REGINA H.
This is UHaul all the way, nothing confusing about this location.REGINA H.
great company would use againJose R.
Check in guy with long hair is greatlecester P.
Customer did not leave a comment.RAJA D.
Customer did not leave a comment.Kim E.
My only suggestion is to check the tire pressure on vehicles before renting. The last 3 vehicles had the low pressure indicator on as I drove off the lot. Returning to the lot to have it checked is usually very inconvenient due to staff shortages and time constraints. Other than that, service is excellent!Laura K.
Customer did not leave a comment.Nneka M. | Overall Experience
Customer did not leave a comment.James W.
Customer did not leave a comment.RAYMOND S. | Overall Experience
Zell Adams and the staff made this a very good experience! Thank you so much!!Kristine C.
The sales associate was very friendly and helpfulCheryl P.
Staff customer oriented, with Denzel very helpful and knowledgeable. Thank you.Wilfredo H.
Friendly but my issue with gas situation unresolved. Showed them pictures of my odometer at departure with current gas and upon delivery, nothing doneFabricio B.
The man working was extremely helpfulETHAN A.
Facility ingress and egress is very tight onto a busy road. ChallengingCharles S.
Before selecting this U-Haul store balyntyne storage and U-Haul on Lancaster highway I read many reviews and definitely have lived up to a five-star rating because of one person and that would be manager Denzel who ran this place more efficiently than a crew of 10 It was absolutely on the ball and very personable and professional in every aspect All I can say is thank you for the great experience and this one man army. Thank you again for the good serviceGene P.
Manager Denzel, can't say enough of him, great great experience!Leslie R. | Overall Experience
Amazing staffTawanda M. | First Impressions
The problem I have with the last 4-5 times I’ve used u-haul in any of its rental, purchases or storage, my bill has always been wrong. The bill is hard to get corrected as the staff acts like it’s a central problem not by them. To me as a customer, it appears intentionalMichael B. | First Impressions
You need to be sued for allowing my unit to be auctioned. The GM told me otherwise and I contacted you via email several timesJason H. | Overall Experience
From the moment I moved in, everyone was very helpful. Chuckie Barner was great to work with and always helpful. Thank you.Gregory H. | Overall Experience
Customer did not leave a comment.LARON B. | First Impressions
Customer did not leave a comment.Coleman W. | First Impressions
They got me into the right size unit and walked me through everything I needed to do the get my things secure. Very nice people. I’ve made my first new friends in the Ballantyne area of Charlotte! THANKS!Smith C. | First Impressions
My experience with Chuckie as GM was a terrible one. But with Mr. Denzel the whole experience was fixed just because he cared. I appreciate his thoughtfulness, leadership, and his team was excellent. Will recommend again.Hasan D. | Overall Experience
The level of professionalism and kindness from the manager Mr. Adams, Jaylen and Jeremiah was second to none. Not only have I utilized their storage facility but also rented a truck, in both instances the amazing team with empathy, kindness and professionalism quieted the stress in my world. Color me grateful! J. GreenJOYCE G. | Overall Experience
Customer did not leave a comment.Laqundia L. | First Impressions
Thank you, all staff were very helpful and very informative.Luis m. | Overall Experience
Great service, the front counter person Denzell was very courteous and knowledgeable about the whole process. You can tell he was experienced at work, he was mutitasking and helping several customers at one time. He is a great manager for Uhaul and deserves a raise and/or promotion.tung d. | First Impressions
The guys were all great. They were very helpful. They brought us water while we were moving in the heat & brought extra carts to make it easier. I would recommend this place to anyone based off the people who work there! The GM was extremely kind & gave me all the information that we needed.Lillian S. | First Impressions
Customer did not leave a comment.PAULA M. | Overall Experience
Denzel and the rest of the staff were so courteous. Denzel helped make a difficult move easier with his kindness and understanding of my situation. He explained everything so I could get in and out at my conference. There were some very some difficult customers in the line in front of me and Denzel maintained his professionalism the entire time. Denzel deserves a raise! He was working so diligently to get everyone in and out in a timely manner on a very busy Saturday l!Danielle T. | First Impressions
Customer did not leave a comment.JERRY T. | Overall Experience
Agent was on point. Great guy, made my transaction fast and smoothLeslie R. | First Impressions
Customer did not leave a comment.ROBERT O. | Overall Experience
Customer did not leave a comment.KIRSTEN N. | Overall Experience
Customer did not leave a comment.Sara D. | Overall Experience
Customer did not leave a comment.jonathon f. | Overall Experience
Customer did not leave a comment.Melissa F. | First Impressions
Customer did not leave a comment.Coleman W. | First Impressions
Customer did not leave a comment.Belkis M. | Overall Experience
Chuckie was the very best. Been there about 2 years and he is always super friendly and helpful.Geary B. | Overall Experience
Customer did not leave a comment.JUDI K. | Overall Experience
The manager was always helpful and professional. The facility was clean and the staff was helpful too.URSULA D. | Overall Experience
Organizing this unit for rental was a last-minute idea Leah from customer service was fantastic in organizing it Sunday night Chucky on Monday morning was also fantastic and when all of our plans went oops we’re going a different direction everybody was wonderful and helping us cancel our reservations overall these employees of U-Haul have gone above and beyond in their customer service and they’re genuine care for us.Anthony L. | Overall Experience
Unfortunately the unit wasn’t going to work for us but Chucky was phenomenal and very kind.We opted not to move into that unit it was because of outstanding circumstances within our family that we had to change our plans but we are hoping next week we will be able to continue with our moving processAnthony L. | First Impressions
Customer did not leave a comment.Marion B. | Overall Experience
The restroom in the Farm Pond facility is real nice and well labeled.Al H. | First Impressions
Staff needs to be more customer friendly and attentative. Rude and preoccupied when checking in and checking out.lee t. | Overall Experience
Customer did not leave a comment.Amanda G. | First Impressions
Great staff and manager Chuckie is amazing at his job!Ramon F. | First Impressions
Customer did not leave a comment.tyrone b. | Overall Experience
Every time I have ever been here, renting a truck, returning a truck, accessing my unit, buying boxes etc the return rental trucks are so backed up most times it is impossible to enter. Return trucks jammed up in the return with nobody doing check in. Very frustrating.Ryan C. | Overall Experience
Customer did not leave a comment.Alyssa V. | Overall Experience
Customer did not leave a comment.WILLIAM S. | Overall Experience
Customer did not leave a comment.JANICE D. | Overall Experience
When we checked on they had assigned us a unit that had double locks from previous user. Had to reassign another unit. Wen we notified them we were moving out they never removed us and continued to bill us for another month. It took 2 phone calls to customer service to have them finally close out our account. And provide proof of a zero balance. We actually only used the unit for about 10 days.Joe P. | Overall Experience
Customer did not leave a comment.Iran S. | Overall Experience
Customer did not leave a comment.Thomas F. | Overall Experience
Kathy was so helpful and made my experience there one to remember!LaVonda W. | First Impressions
Customer did not leave a comment.Jennifer A. | First Impressions
Very pleasant experienceJANICE D. | First Impressions
Customer did not leave a comment.TANISHA S. | Overall Experience
Left because u raised the rent to much moneyGRAHARD S. | Overall Experience
I'm pleased costumer. Everyone very professional friendly, always very helpful!Maria K. | Overall Experience
I rented a climate control unit. Obviously, it wasn’t climate control. My bed made of leather melted on my table and damaged my bed set and table. They’re both over $2,000.00. Yes, I declined the insurance because I had my own but all in the same breath if the unit was climate controlled this wouldn’t have happened. I paid over $230 a month for items to be damaged. Never again!Shanetta B. | Overall Experience
The manager Chuckie was excellent. Very accommodating.LYNN JR P. | Overall Experience
Customer did not leave a comment.Barbara R. | Overall Experience
On the day I moved in, the elevator broke. We couldn’t use the stairs to get to our 2nd floor unit bc they had been locked from the inside. With no way to get back to our unit, we called Uhaul customer service who promised the facility manager would contact us the next day. Never, ever heard from him. We also called the emergency number listed on the elevator which was to the facility manager— he didn’t answer and his voicemail was full. We left that night without ever getting access to our unit which was wide open all night. The next day, our friend was able to get to our unit for us by getting the office to unlock the stairs. We moved all our stuff out 2 weeks later. Poorly managed facility and poor complaints program.BRIANA P. | Overall Experience
Customer did not leave a comment.DEBORAH R. | First Impressions
Customer did not leave a comment.GARY H. | Overall Experience
Chuckie was amazing thank you!!!melvin w. | Overall Experience
Customer did not leave a comment.Carlos C. | Overall Experience
Customer did not leave a comment.Jesenia R. | Overall Experience
Customer did not leave a comment.malis T. | First Impressions
Everything was goodJesenia R. | First Impressions
My experience today was very inconvenient I moved in my storage 3 weeks ago, and today I go to get something out of my storage and u-haul mixed up my storage unit with someone else’s. I was told they assigned someone else my unit and that I needed to take my stuff out and move it to another one. After explaining that this was not the first time the switched my unit I was able to get them to fix the issue. But U-Haul has to do better with schedule and reserving units one per customer and not double booking.De'Bryana A. | First Impressions
Customer did not leave a comment.D.R Jordan L. | Overall Experience
Customer did not leave a comment.Ryan M. | Overall Experience
Customer did not leave a comment.F Brian B. | Overall Experience
What I didn’t like was they don’t pro rate and you lose money. I need my return.Clara G. | Overall Experience
Thank you for the opportunity of allowing me to use your services the vehicle was clean 3/8 full of gas did the job I needed to get done. Respectfully RosaROSA J. | First Impressions
The best MangerRAYMOND R. | Overall Experience
Great customer serviceCarlos C. | First Impressions
Thanks to the staff! Very friendly and professional.Anthony A. | First Impressions
I am not treated well by sine of the uhaul stores like the boxmeer store. Unfortunately with the charity work that i do i have to use uhaul. I am getting use out of home depot trucks they have no mileage charge unlike GREEDY UHAUL charging from $.79 to .99 a mile. Greed the ole American Greed! I have no issue with ballentyne store. Boxmeer store has taken money from me an entire month ago$83.09.. They locked me out a storage 3 days after i put items there and have not allowed me use of the storage for an entire month. On saturday i hored two guys to help me get the items called before i came $150 for the guys to come only to not get in the storage was told they cant let me..TO GET MY DAM STUFF REALLY. I HATE UHAUL ACTIONS AND DOES NOT TAKE RESPONSIBILITY IN WHAT THEY DO TO CUSTOMERS. I REPORTING YOU ON BOXMEER UHAUL CINDY DO NOTHING GM TO THE NEWS YOU HAVE COST ME ALOT OF MOMEY AMD ILLEGALLY CHATGED MY CREDIT CARD CINDY..YOU MADE A $39 TRUCK RENTAL DRIVING 49 MILES INTO ALMOST $200 RENTAL WTH!!!!!!!!!UHUAL is not hirting for money. I want time suffered denied my things, relentless efforts calling boxmerr store emailing calling customer service about this matter govingbthe rin around! I am seeking from boxmeer store $1000.00 in damages plus if legal gets invole uhaul takes care of the fee. You have made me suffer boxmeer store for no reason! 980.230.5379 i do not want Cindy i want her boss or higher! Spoke to cindy at boxmeer again last monday and now a week later still grief for me....$1000.00 in damages and suffering....Boxmeer store the worst dont recommend! Tried to get them cut there lock off they said there lock cutter has to charge.Dam all this. Uhual cost mr lyft would not all me to bring truck back tonloacation i had to pay $25 yo go grt my car...uhual was not like this inconvenience folks on purpose. Stealing money from credit card Lovking u out a unit that is not dir foe payment totally ignoring you as a customer!!! Your demand is great..quality is poor at uhual!!Rosine B. | First Impressions
Freight elevator is so small, and totally inconvenient. My wife & i thought we had booked an outside unit, not interior 2nd floor. When i was done - the reps advised me i was not allowed to return the equipment because someone else already determined a different place for me (which was completely out of the way). When i was done unloading everything, i had to physically move 4 trailers in order to make the turn to exit the facility. Horrible experience, very very nice people.Ryan P. | First Impressions
Customer did not leave a comment.Steve L. | Overall Experience
Very cleanJUDI K. | First Impressions
When dealing with the Manager he goes over and beyond to help you.RAYMOND R. | First Impressions
prices was high for a one way drive , but the movers was great and professionalmark k. | First Impressions
Horrible customer service. Ill never go back.Jasmine W. | Overall Experience
Customer did not leave a comment.Carol G. | Overall Experience
The staff outrages to some customers abd do not talk friendly. They are disrespectful in conversations they have in front of customers. They hang the phone up on you if you ask a question they cant answer. The trucks are not always cleaned out. The place is an over action JUNGLE OUT OF CONTROL!!!!!! HELPRosine B. | First Impressions
The customer service center line have some very rude representatives. I talked with few of them because I had some issues with my reservation n wanting to cancel out my storage unit and man they where rude with no descent customer service. One of their names is Ryan very rudeCHRISTIANA R. | Overall Experience
I would of gave it a five star but the first day we went there but there was a young female who work there and had a nasty attitude and was upset because she needed to move a truck out the way. It was blocking the storage they gave us but then came this other female who was a manager and solve the problem, and I told her that girl needs not to work there with that f up attitude, she got us really upset but the manager was really nice and was apologizing for that young girl. After that we end up having our stuff an extra month and did not have any problems. Staff was really nice when we would go and take our stuff out. We would ask if they can please move the truck out of our way and they would without any problems…Verley S. | Overall Experience
Storage unit was fine. Quarters are tight when pulling a trailer. Frequently have to have uhaul trucks moved to get access to unit. Often had to move small trailers to be able to get out of facilities while pulling my trailer, rentals were often not parked in marked spaces, once popped my trailer tire on the tongue of a rental trailer that was jutting out into lane. Staff was courteous and helpful when needed.russ p. | Overall Experience
I had to drive ten miles from there just to get a truck when I already had to drive 30 miles from where I was moving to. Poor service from Uhale in Kentucky, even poorer in Pineville, NC. Had to move my stuff in with no lights. Now I have damage property. They Over charged my account. I paid 160$ a month. Signs where outside saying 89.99$. Had to handle business cause I had a family and all our belongings with us. My Wife was very upset.Maharris R. | Overall Experience
GM Chuckie Barner and his staff was excellent. This location is very professional and offer outstanding customer service. They are always helpful and more than happy to assist with your needs. Chuckie is the best! I would definitely recommend this location for all your UHaul needs! It was great working with you guys!Regina F. | Overall Experience
Customer did not leave a comment.Karmen D. | Overall Experience
Customer did not leave a comment.Mary L. | Overall Experience
Customer did not leave a comment.melissa b. | Overall Experience