Customer Reviews for U-Haul Moving & Storage of Ballantyne

6563 reviews

13401 Lancaster Hwy   Pineville, NC 28134

(704) 541-7999

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 541-7999

13401 Lancaster Hwy
Pineville, NC 28134

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I understand it's hot out, however the A/C in my unit was not operating properly

Roland M. 
Rating:
5.0

Customer did not leave a comment.

NIYATI A. 
Rating:
4.0

Customer did not leave a comment.

SEFAKOR K. 
Rating:
4.0

Let customers know to be there 15 min before to not stand in line that long.

MELCHIOR B. 
Rating:
4.0

The girl that helped us was awesome and super friendly.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE R. 
Rating:
5.0

Excellent in every regard. Check out by Kadysja was more efficient than any checkout experience I have ever had with any retail experience. Check in experience was excellent. Perficet customer service!

Steve L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LYNETTE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Staff was very polite and helpful

James B. 
Rating:
4.0

Customer did not leave a comment.

ANDREW N. 
Rating:
3.0

Initial pick up took way to long. :( Drop off was quick and easy. :)

Andrew L. 
Rating:
5.0

Chuck and his staff are outstanding.

James M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN E. 
Rating:
5.0

Everything was quick except for my emailed receipt, would hope that would be as quick as getting this survey. If not quicker, then you should look at a system like Hertz whereby you get a receipt from the rep at the location.

STANLEY R. 
Rating:
2.0

The appliance dolly we reserved was not available. We needed to purchase one instead. Will uhaul make us whole as per their equipment availability guarantee?

Daniel M. 
Rating:
1.0

The employee told me I could not drop off my equipment at the location. And informed me to go to the next town 5 mi away in a city I'm not familiar with. Even though this was my drop off location. She seemed to want to put their responsibilities on the customer and that's not professional.

Steven F. 
Rating:
5.0

Everyone from start to finish had a GREAT attitude and were happy people and treated me a like a friend. I am grateful for the service and will remember this location when I have another need.

Donald H. 
Rating:
2.0

Not over charge people

Malik B. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Inform the customer if returning a vehicle after hours it would be an additional charge and the hold on your account for the charge will be returned after 3-5 business days roughly.

TAMARA L. 
Rating:
5.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

I had to wait over an hour and a half in line to pick up the truck I had reserved and had already checked in myself online. Then there were no blankets after I had reserved them (I had to drive extra miles to family and friends homes to find blankets... had I known prior to pickup there were no blankets then I would have already had them). That Uhaul location caused me about a 3 hour delay in my move, with the wait time AND having to locate blankets. ALSO: at time of pickup, I discovered after I was about a mile down the road from the pickup location, the truck gas tank was on empty, however I was being required to return the truck on half full?? That's just not right. Due to the lengthy "wait" I already had at the uhaul, I didn't turn around to go back for uhaul to put gas in it. I put gas in it myself. Uhaul owes me a half tank of gas (I have a picture of the starting mileage and the tank showing "empty"), and I returned the truck on half a tank of gas as was required in the contract. Also: The truck rental was supposed to be for two days, as I was moving from Charlotte to Columbia SC, but they only had me down for 1 day. Normally when I have two days, I'm allowed 119 miles, but for some reason this time only 99 miles was allowed. Again, that's just not right. Uhaul dropped the ball this time… really bad. Lastly: The pickup location was very unorganized. They had plenty of staff there (at least 5 or 6 staff members) but at any given time there was only one person helping the long line of waiting customers. I have used Uhaul at least 8 or 9 times over the past 6 months, all with good experience except this time. This pick up location is THE WORST!! Never again at that location!

John S. 
Rating:
2.0

We did not realize upon pickup that the rear cargo door was open with the door latch very firmly jammed against the top opening of the truck. This delayed our departure after loading the truck and required thirty minutes of forced prying and a cut to my hand to get the door of the truck closed. It was also extremely irritating that the truck was delivered with only a 1/4 tank of gas. The staff could not advise on anticipated gas milage, so I had to immediately stop for gas with no guidance on how much anticipated gas I would need in order to return the truck with the proper fuel reading. I pre-ordered furniture blankets, but the last available blankets were sold to the customer in front of me - so no blankets. Staff was out of paper and unable to produce hard copy contracts or receipts. This was my first and will be my last experience using UHaul. Thank you.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

Customer did not leave a comment.

CHANDRA T. 
Rating:
2.0

Hire better qualified staff!!!!! It was about 6 people in line and they were laughing and talking about somewhere they have ate. Did I mention I was in line for 30min.

Tony D. 
Rating:
4.0

The online check-in and app experience good have been better. I waited 15 minutes for them to authorize me to rent the car, then when I checked it back the app kept reverting back to the odometer and gas screen to upload a picture. I uploaded a picture each time, but when it took me back there a seventh time, I gave up and walked away. That was a frustrating experience for sure.

ROBERT A. 
Rating:
3.0

The truck door on drivers side didn't seal well lots of loud noise. The cost extremely to high for a one day local move. Paying .99 a mile plus gas is a rip off. Have used U Haul and products for years for local and distant moves this by far our worse experience.

Danny F. 
Rating:
3.0

No light in the storage o and access to my storage was difficult because it was behind the door to that storage area

Adelina O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAGHU V. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

I was overcharged for fuel. Had the same amount as when i left and was charged $18

Emily H. 
Rating:
5.0

Everything is good and customer service 👍

RICARDO L. 
Rating:
5.0

Pickup and drop off took less than 10mins. The customer service was great; I can honestly say there is nothing I could complain about.

Anthony E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

MURALI A. 
Rating:
5.0

Excellent!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Nichole T. 
Rating:
5.0

Nice job done!

NILESH C. 
Rating:
5.0

Khadijah was a big help and her customer service skills were absolutely fantastic.

MALIK B. 
Rating:
5.0

Customer did not leave a comment.

Octavio R. 
Rating:
4.0

Customer did not leave a comment.

Dawn B. 
Rating:
4.0

Reserved the truck online and to use phone when arriving. The truck was not anywhere to be found. Had to go inside and work through reservations. All components on my end worked fine through the phone but Uhaul's requirements feel apart. Truck was dirty inside - looked like someone hosed off the inside of the front windshield. Door panels were looked like windows were left down and it rained inside.

Jeff H. 
Rating:
3.0

Location did not provide me with what I ordered. I ordered a 20 ft truck weeks before and had to take a 17.

Trevor Z. 
Rating:
5.0

Everything was great. Thank you

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Lynette M.  |  Overall Experience 
Rating:
3.0

A little tight maneuvering a 26ft truck + car carrier into facility for drop off.

LISA R. 
Rating:
5.0

It was great. The only problem was the rented me a 10 × 15 but because it wasn't clean they gave me a bigger one. They manager said same price but I was charged for larger one. I think I should be charged for the smaller one. I should get a credit on it. Plus 2 different rentals in 3 days I got one free month can I get a second one too.

RAYMOND R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

There was a woman helping two customers at once and she was KILLING IT. I don't remember her name but she was working on 7/6 around 8:45 am and she's fantastic. Everyone that works at this location is friendly and helpful. My issue is with the corporate customer service. I use Uhaul regularly for work and we regularly have issues with contacting the company/issues on the website. The individual Uhaul locations are usually great but it's nearly impossible to get a simple question answered if you call. This isn't a reflection on any store but on corporate Uhaul. It's beyond frustrating to be on hold for 20+ minutes when we have questions that could be quickly answered by someone in the store where we received the truck or literally any store. It's the worst customer service. Every time I call a store we're redirected to what I'm assuming is a customer service staff where we have to wait for an incredibly long time. It feels like the company doesn't actually support its customers. It would be great if there was another line for customers who currently have a truck out and may not need roadside assistance but do need to speak with someone urgently.

Kaitlynn W. 
Rating:
5.0

Tammy Nucci was so very helpful. I can't thank her enough!!!

SAMUEL H. 
Rating:
5.0

The mobile portion of it when it comes to what we needed to do was a little unclear and confusing. Thankfully the woman at the front desk said we were okay. Cleaning out the truck was easy for us to do afterwards.

MIchael S. 
Rating:
5.0

The Young Lady (Khadijha)that helped us was so Nice and Friendly. She provided such Excellent customer Service. It is so Hard to find such Great People to work and she definitely exceeded my Expectations. She was so refreshing to find someone so Guest Service Focused. Thank you so much!!

John M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG Z. 
Rating:
5.0

Customer did not leave a comment.

JON W. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
3.0

Customer focus and attention and clear communication should be expected from reps

NODIR N. 
Rating:
5.0

Customer did not leave a comment.

HERBERT M. 
Rating:
2.0

The man who walked out to help us check in was clearly high (or has a mental disability, if that's the case I apologize for suspecting drugs). I was ready to check in on mobile, I knew from my check out experience the day before that your system doesn't like to switch between in-person/mobile but when we pulled in the young man came out and said we were ok to leave that was it. I told him I had a link on my phone, shall I disregard it then? And he pressed the link for me to "see what happens". I had to do the mobile check in myself with a uhaul employee standing next to me. And I had no option to switch out. And I never received an email with a receipt or a confirmation text that all was well and I was in the clear. Your mobile system is not enough for me to feel safe when checking out an expensive rental truck eith deadline that could cost me money if they aren't accurate. Your employee at this location was bad. The parking situation was bad. I hope I never move again but if I do it won't be with a uhaul. I used a uhaul in 2016 to move and it wasn't as bad, I checked in on mobile by myself but I was legitimately alone on the lot and it was after hours so it made sense. There should be an override button to switch to in person and there should be immediate confirmation texts.

Jaim A. 
Rating:
5.0

My experience was wonderful.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Improve parking

CHARLES S. 
Rating:
1.0

Reserved a truck with appliance dolly and blankets two weeks before I needed them but only got the truck. The staff didn't call another store to try and get the reserved items or even seem to care.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Tommy P. 
Rating:
5.0

Everything went really smoothly with ordering the truck, check-in, and check out. Everything was really good.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

I was disappointed that a 10' box truck was not available even though I thought I made my reservation well enough in advance. I also do not think it is fair that I was forced to pay a four day flat rate even though I only needed the truck for two days. I do understand this is a corporate policy and not one made at the branch level.

ALAN E. 
Rating:
5.0

The attendant was great, helped me hook up and the equipment worked as expected. Great location for pickup

James O. 
Rating:
3.0

Over sold the units. The unit i was promised and reserved did not exist. Had to find alternate options

ANDRIA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAVAN P. 
Rating:
4.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
3.0

Very congested entry point and trailer drop point. Lots of maneuvering to find a place to drop.

THOMAS M. 
Rating:
4.0

Train your counter people to announce truck return procedures when there is a long line. I waited over 30 minutes to return my truck when I could have just left the key in the truck.

Robert O. 
Rating:
1.0

I returned the truck Sunday and the website didn't work. I turned in the keys on Sunday and was charged additional money on Wednesday. I need the charges reversed.

CHANTE G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Tammi was a wonderful person to work with. She went above and beyond to help me get my trailer exchanged and hooked up.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

IVON B. 
Rating:
5.0

Everything was good and fantastic thank you very much

TERRY A. 
Rating:
5.0

The location and staff were great - the app error'ed out multiple times when trying to check in digitally. It seems like the app is consistently slow or not performing as expected

alec C. 
Rating:
5.0

None

Danny K. 
Rating:
2.0

Gas Tank was not at full. It was at a weird place where there was no way to find out many gallons to fill. There is a hidden fee of $20 (after hours service fee). No disclosure of it anywhere online or in store.

Yomesh D. 
Rating:
2.0

Customer did not leave a comment.

GUANGYAO L. 
Rating:
5.0

Extremely helpful rep (Alex) when picking up the trailer. She is a picture perfect example for great customer experience- went above and beyond. Give her a raise!

Henning K. 
Rating:
5.0

Customer did not leave a comment.

Kristi B. 
Rating:
5.0

The equipment was not cleaned when i picked it up at 8am. i have to cover the van floor with cardboard when i started moving items.

RYAN H. 
Rating:
3.0

Called several times and did not get an answer on the phone.

THERESALAVERNE H. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Staff was very friendly and quick to check you out/in.

JOSEPH H. 
Rating:
5.0

Everyone was very helpful and friendly. Would definitely recommend this facility.

Anne marie D.  |  First Impressions 
Rating:
5.0

Easy process, the staff at this location was very nice to work with,

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

PEARLINE D. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
3.0

Had an issue where after confirmation of services at the location I was told that the U-Haul was at another location. But the staff worked well to get the reservation moved.

Stephanie T. 
Rating:
4.0

Customer did not leave a comment.

DAVID L. 
Rating:
2.0

Clean the inside of truck better

Darren K. 
Rating:
5.0

Customer did not leave a comment.

Aniya C.  |  Overall Experience 
Rating:
5.0

Everyone was so kind and accommodating!!!!! Thank you for being so helpful

EILEEN B. 
Rating:
3.0

I would of said excellent but there is a young girl that works there, that is not professional at all, she didn’t want to move the truck that was blocking our storage and my husband is trying to tell her we have a truck full of stuff and we need the space. So I went to the office nobody was there but then that girl came and gave me attitude, I lost it and told her off on that girl. it looks like the manager went and help out and fix the problem with this nasty young girl issues. The manager was very understanding and very helpful and I told her about that young girl, so the manager kept apologizing to me.

Rachel and Verley S.  |  First Impressions 
Rating:
5.0

Staff is super friendly and helpful. The storage units are very clean and maintained.

Barbara R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristi c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin K.  |  First Impressions 
Rating:
2.0

I got stuck inside of the facility after moving in not being able to open any gates to get out receiving “access denied” message. It was only 7:15 pm but the facility access hours are 5am - 10pm. Tried to call the facility manager but it went straight to the voice mail box that was full. Luckily, I noticed other customers retuning their truck after hours and I asked them to try swiping my card at the terminal outside of the main gate. It worked and I was able leave, otherwise I would have been stuck overnight waiting for the office to open next day. Very confusing and poorly design system!

Stanislav L.  |  First Impressions 
Rating:
4.0

In person service and ease of business was excellent!

Todd P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SUMAN W.  |  First Impressions 
Rating:
5.0

Friendly, helpful, courteous staff. They listened as I explained my situation and then helped me with the best solution for my need.

Lisa F.  |  First Impressions 
Rating:
5.0

Staff very friendly and professional ! I'm glad with my choice!!!

Maria K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gulshan M.  |  Overall Experience 
Rating:
3.0

The light in our unit has not worked for more then a year. Some staff told me it was my problem to fix. That is totally unacceptable based on the rent I was paying The phone system is horrible. Long waits and you can not speak with a person. This was very frustrating and tells me UHaul is not customer friendly or focused.

Anthony s.  |  Overall Experience 
Rating:
5.0

The young lady that assisted me Khadijha was an extreme help. Very sweet and positive energy coming from her. She helped me in a very timely manner. Probably the best experience I’ve had at an uhual.

Chaim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  Overall Experience 
Rating:
5.0

Tammie is amazing on every level!

kristi c.  |  First Impressions 
Rating:
3.0

This complaint has to donwith a previous conversation I had with Charles regarding returning the 26' truck at time when charlotte is experiencing a gas shortage As I had mentioned to Charles the customer cannot/should not be held liable for for the crisis while no gas stations are open and the ones that are, you have to find them, meaning 10-30miles from your drop-off destination point. In a short summization I was charged $4.00 gallon from quarter to half tank marker in addition to 30miles on top of what had wouldn't have to pay had the customer be help liable for uncontrollably circunstatces during this gas crisis. I can't express my disappointment of my final receipt if $117.00 less a service fee all customers are having to pay, while still the profit of U Haul a multi-billion company is only being deposited at this time of crisis to there bank account ...... NOT GOOD BUSINESS to a company Ive used for 50yrs+. I do plan on making a larger complaint to recover that exspense hence the unfairity of this rental experience.

EZEKIEL J.  |  Overall Experience 
Rating:
4.0

No waiting time in and out.

EDWARD P.  |  Online Move In 
Rating:
5.0

All the staff is wonderful and very friendly and helpful. But I would like to give Naya a shout out for being the best. She went above and beyond.

Deneen R.  |  Overall Experience 
Rating:
5.0

Great experience!

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla N.  |  First Impressions 
Rating:
5.0

Siempre usaré sus instalaciones.

nelson l.  |  First Impressions 
Rating:
5.0

I really enjoyed the interaction with the staff

Leslie B.  |  First Impressions 
Rating:
4.0

Entrance often becomes a cluster f! tammy and her team were great to work with!

Tom P.  |  First Impressions 
Rating:
5.0

very friendly an helpful

ANTWANA R.  |  First Impressions 
Rating:
4.0

Thank you for taking care of us and our stuff. A couple more carts might be helpful on the weekends but other than that, we would recommend this business to anyone.

JASON W.  |  Overall Experience 
Rating:
5.0

Obtaining my unit was very easy. The person who helped me was super kind and worked with me to get a unit easily accessible for my father (who is older). I believe this was the same person who helped me out upon check out as well via phone and she was also helpful again. I will use this place again and again. I never have issues.

Cameron M.  |  Overall Experience 
Rating:
1.0

I kept this unit for approx 5 years. It had been broken into twice. First time all of my brothers vinyl records were stolen approx 4,000 that he collected from the time he was very young and passed away at the young age of 59. I got one month of free rent. Because I didn't have a catalog of what was in the collection I couldn't claim on my home owners insurance. Even more important is I can never replace them. Don't leave anything that is of value or sentimental. These people DON'T care.

ROXANNE G.  |  Overall Experience 
Rating:
5.0

Secure location and well-maintained facility with very comfortable and accessible keyless electronic gate. The staff is very helpful.

Elvis L.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff.

Christina C.  |  Overall Experience 
Rating:
3.0

Location and storage unit are great, clean, easy access. There were a few issues with initial storage unit quoted, changed unit without contacting me, price increase from the one originally quoted. Billing not updated to reflect agreement, all seems to be corrected now.

Fatima M.  |  First Impressions 
Rating:
3.0

I realize that Saturday's are busy times and most of the staff were friendly, it seemed like you were understaffed at the front customer service counter. Regardless, I would still recommend friends to your business.

James M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

The customer service and energy is awesome there. I like how it’s culturally diverse and how gender doesn’t play a role in the level of respect and responsibility that’s needed to support customers after all those trucks are big and equipment is heavy but each employee surpassed my expectations with a smile even when I needed assistance outside of normal duties they rose to the challenge. I’m so excited to see how they may grow into management or ownership one day. Only advice is when lines gets long there should be an outside waiting area or better way to organize customers who need to park temporarily or for the time of their rental for extended parking. So maybe a text system to say who is next because coming off that hill swinging into a full line of trucks is not the safe way to go because your employees are struggling to move trucks cars and that energy can be used to help customers not be traffic control. Overall great facility and teamwork!

Jada P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Colleen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharnise w.  |  Overall Experience 
Rating:
5.0

Chuckie was kind and thoughtful and I’m grateful he helped me in my time of need. Thank you

Tami S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gigi H.  |  Overall Experience 
Rating:
4.0

The management staff was very helpful, thank you

Clara G.  |  Overall Experience 
Rating:
5.0

Office staff was extremely helpful with both my move in and my move out. Switched me to a larger unit that was available when I arrived after I had reserved a unit that was too small. So good at communication. Tammy even called me to let me know she’s straightened out my check in codes when I had to get another unit.

CHARLIN S.  |  Overall Experience 
Rating:
5.0

Very professional and did anything that they could to help their customers.

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bridget p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jhon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAVITHA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

F Brian B.  |  First Impressions 
Rating:
3.0

Average because they are overloaded on trucks and park them down the isle where the storage units are. Very hard to get a truck down the isle so to unload.

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyana B.  |  Overall Experience 
Rating:
2.0

SO many issues trying to rent, access and utilize our rental unit. The only person we encountered at this facility who was VERY FRIENDLY and helpful was DON! If it weren't for him, three different times, we would not have been able to access our unit, due other staff members errors!

CHERYL K.  |  Overall Experience 
Rating:
5.0

Rating my overall experience as excellent means I have always prized U-Haul as the number one storage in USA. Thank you all for your professional service.

Ramiro D.  |  Overall Experience 
Rating:
2.0

My experience with my storage unit can only be rated as below average. I've never had a bad experience with Uhaul but this new experience makes me change my opinion because I had damages. I made my payments on time for the duration of the time I needed the storage facilities. But the day I moved my furniture out of both of my units. I noticed alot of my furniture was molded and some were completely ruined. And of course the insurance coverage I paid for each of my units doesn't cover that form of damage. Not to mention they were climate control facilities inside a building So not only did I waste money on insurance. Now I have to purchase new furniture.

Kenya P.  |  Overall Experience 
Rating:
5.0

Samantha Miller was especially professional and helpful

Lindsay B.  |  Overall Experience 
Rating:
5.0

Great staff and willing to assist the weary travelers! Made the whole other part of renting a uhaul and delivering to a completely different location snafu painless.

Donna H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G.  |  Overall Experience 
Rating:
5.0

Everyone very professional, and friendly. The staff went out of their way to accommodate me. I would definitely use again and highly recommend.

Larry T.  |  First Impressions 
Rating:
5.0

Great place for storage

Darryl M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

timothy j.  |  First Impressions 
Rating:
1.0

I reserved a unit 3 weeks in advance, just to be told on the day I was going to use it, it was not available. I was offered a bigger unit I did not need. I said yes. Just to find out it was already being used. No I will not tell a friend to use your services.

timothy j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda r.  |  Overall Experience 
Rating:
4.0

Due to my work schedule, storage access was not conducive to me getting to the facility. Other than that, the staff over the past two years was great and very helpful. I am sure the current owner and staff are very good at what they do!

DAVID J.  |  Overall Experience 
Rating:
3.0

The card entry system is horrible

Darren O.  |  Overall Experience 
Rating:
3.0

Tha black girl was the only one who was friendly and helpful

Monica M.  |  Overall Experience 
Rating:
5.0

All of your team is awesome. Bryanna, Tammie, Tanya, Eldon among others were always cheerful as well as extremely helpful. We thank you for putting together such a wonderful group of folks. Mike

Michael O.  |  Overall Experience 
Rating:
5.0

I've had my storage for 2 years and never had any issues! Thank you so much!

ashleigh j.  |  Overall Experience 
Rating:
2.0

2 hours before I was suppose to pick up my pre rented truck, they called to tell me they didn’t have that size truck and I needed to go from Pineville to south Blvd. which took almost an hour with traffic. South bid location was great. Pineville not so much. The inconvenience was really bad customer service.

Ronnie F.  |  First Impressions 
Rating:
5.0

I was very satisfied that speaking for me others think differently but I will be back and I will recommend you

Mark W.  |  First Impressions 
Rating:
3.0

* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

Anthony s.  |  First Impressions 
Rating:
5.0

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

Theresa T.  |  Overall Experience 
Rating:
4.0

Was over charged for my U haul space and waiting to be contacted for resolution.

William S.  |  Overall Experience 
Rating:
5.0

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

John O.  |  Overall Experience 
Rating:
5.0

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

Lindsay B.  |  First Impressions 
Rating:
1.0

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

Gregory R.  |  Overall Experience 
Rating:
5.0

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Jason G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Art D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Every employee was friendly and alsways helpful. Thank you to all of them.

Sean C.  |  Overall Experience 
Rating:
5.0

Chuckie was so helpful with every aspect of my storage unit.

MARIA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeShundra N.  |  Overall Experience 
Rating:
5.0

It was smooth sailing!!

Gigi H.  |  First Impressions 
Rating:
5.0

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Lynol V.  |  Overall Experience 
Rating:
5.0

Communicating with the staff was always easy. Never had a negative experience here.

Kayla T.  |  Overall Experience 
Rating:
4.0

Great service and very helpful

James M.  |  Overall Experience 
Rating:
5.0

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Dawan W.  |  Overall Experience 
Rating:
5.0

Great management! Great staff!! 😊

Jacquetta C.  |  Overall Experience 
Rating:
5.0

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Allyson S.  |  Overall Experience 
Rating:
5.0

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

Vantonei G.  |  First Impressions 
Rating:
5.0

I was very happy with the service

Gene g.  |  First Impressions 
Rating:
5.0

Great customer experience

Teresa J.  |  Overall Experience 
Rating:
4.0

All good

Jan M.  |  Overall Experience 
Rating:
4.0

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.

Donnie H.  |  First Impressions 
Rating:
5.0

Great service

cynthia D.  |  Overall Experience 
Rating:
1.0

Worst experience I have ever had. The staff are rude, unprofessional and could care less about customers. Seems they can do whatever they want with no repercussions. Moved my stuff to Public Storage.

Tara H.  |  Overall Experience 
Rating:
5.0

The experience went smoothly.

cynthia D.  |  Overall Experience 
Rating:
5.0

Comfortable experience

LOUIS V.  |  Overall Experience 
Rating:
4.0

Employees could be more friendly and helpful to customers. They always seemed annoyed when I went into the office.

Lynda Z.  |  Overall Experience 
Rating:
5.0

PROFESSIONAL & COURTEOUS

LOUIS V.  |  First Impressions 
Rating:
5.0

Staff was great, the young lady who helped me was excellent... even killed a wolf spider on my behalf!

Rick S.  |  First Impressions 
Rating:
2.0

Very slow process

Darwin A.  |  First Impressions 
Rating:
1.0

U-haul's customer service is really bad across the board, not just this location. At Ballantyne they didnt want my dropoff, employees acted like sloths thru dropoff and renting of storage unit.

BRENT N.  |  First Impressions 
Rating:
5.0

The experience was wonderful! They were extremely helpful and very caring!

Janie G.  |  First Impressions 
Rating:
5.0

Keith was very knowledgeable and helpful in helping us select the storage unit.

Paul D.  |  First Impressions 
Rating:
4.0

Needed help as the storage door was blocked by a piece of metal that needed to be adjusted. Nice staff who gave helpful suggestions on storing items.

Ellen B.  |  Reservation 
Rating:
5.0

Very helpful and polite staff.

Melissa B.  |  Reservation 
No reviews have been submitted for this location.

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