Customer Reviews for U-Haul Moving & Storage Of Ballantyne

Rating:

4.0

Have fuel tank topped off to full

Rating:

5.0

The employees are always marvelous and helpful.

Rating:

5.0

Bryant was so helpful and went out of his way to ensure I returned the trailer safely.

Rating:

5.0

none, people at the uhaul location are amazing

Rating:

5.0

Staff was very friendly and helpful. Excellent customer service experience.

Rating:

5.0

The professionals behind the desk were nothing short of fantastic during a stressful time moving within the area. Thank you guys

Rating:

5.0

Rainy day short haul last minute request for a trailer/truck to move furniture. The knowledgeable staff offered a perfect solution. The truck was clean. Easy to use and affordable. I would absolutely use them again.

Rating:

5.0

Denzel was very professional and made me the reservation process easy and straightforward

Rating:

5.0

Staff member was professional, courteous, and a real problem solver. I was several hours early to try to avoid driving in the winter storm. He didn’t have a trailer ready, but found on for me nearby.

Rating:

5.0

Keep hiring great people like the ones at this location!!

Rating:

5.0

Staff was friendly and professional. Provide me a clean truck for my move. Overall outstanding service!

Rating:

5.0

Experience was excellent. Staff was super friendly and helpful.

Rating:

5.0

This was absolutely the best experience I’ve ever had in any industry of retail/customer service, from Denzel to my guy on site with the cornrows (cause he was everywhere helping everyone in an amazingly efficient manner) made my experience from start to finish seamless!

Rating:

4.0

Windshield was dirty, tow dolly had a non functional tail light. Side of truck had been smashed in and obviously patched.

Rating:

4.0

Rental process was great.

Rating:

5.0

100% will rent again.

Rating:

5.0

They were really awesome! They helped me with a tow hitch. Mine was to big for the trailer.

Rating:

5.0

This is the only uHAUL I will use in tha Charlotte area.

Rating:

4.0

Thank you

Rating:

2.0

Sales rep was very good.

Rating:

3.0

The truck was absolutely horrible. It was filthy with some kind of black dust inside. I was late getting to a charity event to deliver 3000 gifts to autistic kids and didn’t check everything. Got there to load the gifts and had to spend a hour fixing the rear door because it wouldn’t operate. A wheel was missing and door was off track. Then we found that the passenger door didn’t open from the outside so someone had to climb over to open from inside at all 52 stops around the city. Worst experience ever.

Rating:

5.0

Just give the same great service.

Rating:

5.0

Great service. Thank you.

Rating:

5.0

Denzel and team always do a great job with our weekly truck rental. No complaints on the service provided

Rating:

5.0

Check in process and easy and vehicle was ready on time.And return is also smooth

Rating:

5.0

I had a great experience. The gentleman that assisted with pickup and drop-off were friendly and professional…made it easy.

Rating:

5.0

The gentleman that helped me at pickup and drop off was top tier. Thank you!

Rating:

5.0

Exceptional experience. Very friendly and professional staff. Obviously a well run , fully staffed and stocked facility. I was impressed

Rating:

3.0

I would recommend location b/c it is convenient to me.

Rating:

5.0

Great friendly service!

Rating:

5.0

My U-Haul wasn’t cleaned out from the previous renter. There was dirt inside the U-Haul but overall, I think this location has done a great job for me.

Rating:

1.0

Hopefully, they end up in jail

Rating:

5.0

Keep all trailer capable of highway speeds, like this 6x12 trailer. This one was great! All staff on hand were great as well.

Rating:

2.0

The U-Haul is very old

Rating:

5.0

Upon dropping off my 20' truck w an attached tow dolly I got stuck at the gate and couldn't back up. A young man (employee) came out and assisted me by pulling the truck in & while inside the office the young lady was super friendly offered me a bottled water

Rating:

5.0

Convenient, quick and reasonable.

Rating:

1.0

the truck was really dirt inside look like they didn't cleanse it after the persone rent before me and else the price for 7 hrs was really high they charge me more like always

Rating:

5.0

I dealt with several different gentleman at this location through the process of my move. Everyone was extremely helpful and personable. Very pleased.

Rating:

5.0

Great service! Thank you.

Rating:

4.0

The newer 5x8 trailers have an automatic ball locking system that is worse than the older crank down type which makes it much louder when going over bumps.

Rating:

5.0

The staff was kind and patient and actively made the return easy for me. Thank you!

Rating:

2.0

The individual that I picked up from was great had the truck ready and warm. When I dropped off the lady was very dismissive, I wanted to get a receipt and get the equipment checked in, she told me to leave the key and she would email me a receipt , I still do not have a receipt I used less miles than was originally charged, no idea what the final bill was. Again the xperience to start was excellent then the return process was poor.

Rating:

5.0

Both guys I worked with were professional, pleasant and made the checkout checking process easy.

Rating:

5.0

The customer service guy was excellent and friendly. I had problems with the return as the app was not working properly. Make the app user friendly or for those who struggle have a number they can dial in for the return information.

Rating:

5.0

I used this location a few time and ive never had any ssues

Rating:

5.0

The service was exceptional, thank you

Rating:

5.0

Keep doing what you do

Rating:

5.0

Quick and professional.

Rating:

5.0

Every staff member here is EXCELLENT in customer service, attitude, competence!! Sure beats renting from Penske or Home Depot! And you offer storage! I'd think this UHAUL location is one of your most profitable and highly rated! Thank you

Rating:

5.0

Guy at fun desk does amazing job.

Rating:

5.0

Great people and. hard-working.

Rating:

5.0

I hate this place and the manager

Rating:

5.0

Employees are very helpful and patient

Rating:

5.0

The employees at this uHAUL are VERY helpful and knowledgeable. Once I started using this facility I’ve never gone anywhere else bc of their exemplary service. I recommend this place over any other uHAUL in the Charlotte area.

Rating:

3.0

Just a bit slow in the check in process, only one rep was on site at open. When I returned the truck at the location, I was again waiting on one clerk but a serviceman on the side nicely offered to take the keys to complete my checkout (~12:45pm, 15 minutes before my estimated time needed). I haven't received a final bill which looks like is only 3 miles more than my estimate of 30 miles so hoping to have this soon so I can have it off my mind.

Rating:

5.0

Everything was great. The staff at the front office were very helpful, the car was in a excellent condition. Thanks

Rating:

5.0

Efficient and accommodating!

Rating:

4.0

Location okay and employees kind and helpful. Had some difficulty with process though. When I arrived, couldn’t find assigned truck. Was quickly assigned a different truck when I went into office. Started process online, but couldn’t upload pictures and finish check-out using U-Haul WiFi. Employee said to just take pictures and the time stamp will help if needed. When bringing vehicle back, waved over to parking spot, but no one stopped by for check-out. In office, employee just said okay you’ll get an e-mail receipt. All worked out well this time even though processed seemed disjointed.

Rating:

5.0

The staff was extremely friendly and helpful during the renting process.

Rating:

5.0

Just needs better parking at the location

Rating:

4.0

The light bulb was missing in my unit

Rating:

5.0

Great staff.

Rating:

3.0

I’ve been using your company for years but this one particular time my items were damaged. My sofa was covered in some gray debris and some of my personal items are some greenish debris on them. Not for sure what happened but I’m not too pleased. Thanks.

Rating:

5.0

Rented 2 Story unit when arrive elevator was in operable one day later they’re still working on elevator, but when signing in they had given us a first floor unit for the same price. Unfortunately, it’s half the size, but they did accommodate us.

Rating:

5.0

Zell Adam's has great customers communication does things in a timely fashion, I have yet to come in on his watch and receive nothing but Great Results as well as Customers Care and Concerns. Thank you Shondre' Robinson Sr

Rating:

1.0

Why would you ask for my review? You charged my card, and provided me absolutely nothing.

Rating:

1.0

I've been calling and calling and could never get a hold of the actual store.I would get rerouted to a customer service agent who kept trying to reach the actual store to cancel out the Storage room that I no longer need it due to I found an apartment in time I kept calling to cancel. No one was answering and then my money was withdraw out of my account. I never access the storage room. I had to take off and drive over to the actual store and the customer service Jamal B was very rude questioning me as if I did not call when the notes was on the account that I’ve been calling to cancel the storage. The young lady that was at the store was very helpful and nice and found the notes she needs a raise for her customer service in person experience. as for Jamal B, very rude, no consideration.

Rating:

1.0

I have not moved in because they cannot locate the key. I reserved the unit weeks ago and they have been prepping it with new paint, cleanup, and changed out the lock. Then they lost the key. The refunded my card and I have not heard from them since. I have been renting units here for probably 10 years now. They should be paying me, because I know more about what goes on here than anyone working here.

Rating:

5.0

My favorite location on Lancaster Hwy. The absolute BEST staff!!!!

Rating:

5.0

Store manager was great.

Rating:

5.0

This entire staff is stellar with every interaction, very good customer service!!

Rating:

5.0

The staff members were very helpful

Rating:

5.0

The manager and staff took the edge off a very stressful move with their energy and help. They went ABOVE and beyond, and I will forever appreciate them for it!

Rating:

5.0

I am planning to get a storage unit later this month. Very helpful staff.

Rating:

5.0

Staff was awesome. Professional and helpful each and every time I’ve used the this U-Haul location!

Rating:

5.0

Thank you for ensuring our household items were secure while we were out of the country. Appreciate your service and helpful staff!

Rating:

5.0

Staff was excellent. In an era where customer service is almost non-existent they were off the charts helpful

Rating:

5.0

Thank you! The staff was very helpful!

Rating:

2.0

Hi. I wrote the below to the GM and Marketing Manager but haven't heard back yet from anyone. I also filed the issue with Uhaul customer service. So, rating now while in the process of concerns may not be a correct rating. I would rather wait to see how well the issue is resolved and then rate your services and people but it forces a response. Thank you. My name is Kristie Huddle. I just cleaned and checked out of two Uhaul units on Lancaster Hwy in Ballantyne. I checked out earlier than expected because my movers became available yesterday. My receipt number is 954038-113186-194827. I paid $681.80 early on June 22nd for the units for July rent because I didn't want to be late in paying or forget as I have a lot going on with a cross country move The front desk gentleman told me he cannot issue prorated refund and to reach out to you. I have also reached out to Uhaul. My reference ID Number with Uhaul is 4846867. Evidently, I had until July 2nd, 4 days from due day of June 29th for a refund. However, my movers were not available until July 3rd, the date I moved out...2 days past cut off. I arrived today, July 4th to clean and check out and was told the $681.80 I paid on June 22nd for July rent was non refundable nor prorated. I'm asking if you could please, at least, prorate the units as $681.80 for 2 days of rent is a lot of money. Thank you.

Rating:

5.0

Zell provides outstanding customer service

Rating:

5.0

Relocating has been hard. They have great customer service. They are a busy location and very clean! Have patience!

Rating:

3.0

There is a charge to use the dumpster for trash like cardboard and non hazards items. Just simple trash. That was a big inconvenience to place trash bags in my car nndump them at the apartment complex. That was the only thing i found discouraging.

Rating:

5.0

Awesome experience. I rented storage unit & 2 trucks.

Rating:

5.0

Zell was outstanding!

Rating:

5.0

The storage process from moving in to moving out was simple and streamlined. The staff was accommodating and friendly. I always felt that my belongings were secure and the facility was safe.

Rating:

5.0

Brought an RV for storage and was promised on line a 10 x 30 spot. This was mot available. the local staff was most helpful and located the 9 x 20 spot in the lot.. The RV could fit with a little over hang at each end and being very tight on the sides. We are moving to NC and needed the storage for the RV. the office staff at Pineville was excellent and we can adjust the location over time.

Rating:

5.0

Don is a star

Rating:

5.0

My movers had a mishap in an elevator and broke a bulb which was an honest mistake. I do feel like if the lights had a covering it would’ve been avoided. Nonetheless, the staff is AWESOME!!!!!

Rating:

2.0

The wrong unit was given; had to extend my truck rental because of it and had to come back the next day to unload the truck

Rating:

5.0

The storage is a little pricey but I would still recommend this facility

Rating:

5.0

I know corporate gonna be like oh maybe when we can get it in the budget but y’all need coffee for real in there doesn’t matter if you’re getting there at 7 AM or you’re getting there at 6 PM just getting ready for your move or, whatever you’re getting ready to do people want coffee. It keeps everyone happy and smells inviting.

Rating:

5.0

The staff was unbelievably helpful! We had to change the unit size and were even able to drop the truck at the same location! 10/10 service!

Rating:

5.0

We were accessed late fees for our units C023 and C026. Our schools issue all our company's checks during the 5th through the 10th of the month for payment. Would you have the late fees reversed and we ask that the subsequent fees be dated for the 10th instead of the 2nd of the month going forward. Thank you.

Rating:

5.0

Zel always helps and the older lady cleans awesomely. Also Zels sister is a huge help when I come to getting in and out. Will return to that location if I ever am Living in that area again. My Ley card works work one eve at 10:30 and Zel cane in rain storm to release us from gate. Thank agaim

Rating:

5.0

The staff has been remarkable during my time as a customer . Fantastic management is reflective in the customer service that is given from the staff . The facility was always well kept , my items being in this location felt safe and secure . Thank you for such an exceptional experience.

Rating:

1.0

Unit was inaccessible blocked by a U-Haul truck. No employees on hand to assist. Big inconvenience. I will be cancelling my reservation and expect a full refund. RT

Rating:

5.0

This location has the ABSOLUTE BEST Staff. They are professional, they are efficient, and they CARE. Moving and storing can be very stressful, but this team made it easy and less stressful. My ONLY place to rent and store my property! THANK YOU>

Rating:

5.0

The staff that works there is super friendly and very helpful, made the experience so much better.

Rating:

5.0

My truck was delivered to me at my storage unit. Transaction was easy. Great experience

Rating:

5.0

The staff was the best...

Rating:

5.0

Great staff and helpful with all my needs!!

Rating:

5.0

Zell and his staff were extremely helpful and accommodating to assist me with everything I needed for moving and storage during a difficult time. They were all extremely courteous professional and kind as well. I would highly recommend this location for anything that you need for moving or storage.

Rating:

5.0

Great staff, very friendly and great customer service!

Rating:

5.0

Loved the clerk at the desk. Very helpful and knowledgeable.

Rating:

5.0

Exceeded expectations! Manager Zell is SUPER.

Rating:

5.0

Very impressed with the cleanliness and how well maintained the units were. Also a huge plus was the staff! Very helpful and always willing to address any issues promptly

Rating:

5.0

Zell performed his duties in a professional manner and the entire experience (which is generally stressful) was pleasant.

Rating:

2.0

I reported my experience with U-Haul to the BBB. UHaul should know exactly how I feel about them. This email says they're sorry to see me go. That's not what they said via the BBB. I was told if I didn't like their overpriced rates, I could take a hike. It's too difficult getting in and out at this facility. All of the card swiping is annoying. I had to swipe the card at least fifty times getting in and out of Building C. Plus, it is a tight location, difficult to maneuver. At one point I entered at the wrong gate and was asked to back out. I had to laugh.. I can't back a trailer, and no way could anyone else on that road what with all the traffic.

Rating:

5.0

The man with long braids was awesome the best experience

Rating:

1.0

Uhaul has very rude staff at this location, specially the GM