Customer Reviews for U-Haul Moving & Storage of Battle Creek

650 reviews

5740 Beckley Rd   Battle Creek, MI 49015
(Old Toys-R-Us Building)

(269) 924-0893

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(269) 924-0893

5740 Beckley Rd
Battle Creek, MI 49015
(Old Toys-R-Us Building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service!

Stacey P. 
Rating:
1.0

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Monica C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Dan B.  |  Overall Experience 
Rating:
5.0

Great service

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt V. 
Rating:
5.0

worked out great. Thanks

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

GERROD LEE J.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

ROBERT ALLAN D. 
Rating:
1.0

They did not have a size U-Haul truck I requested. The day before moving, they sent me an email telling me I had to drive all the way to Kalamazoo to pick up a truck. When I finally arrange to have a truck larger than the one I requested at this location, they had nobody qualified to hook up the auto transport trailer.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

This is one of the largest locations I have been to.

Wendi A. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

I wasn’t happy at all…I wasn’t shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn’t even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Brittany F.  |  First Impressions 
Rating:
5.0

The staff at this location is very courteous and professional.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Nothing

Karen W. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Very helpful!! Appreciate it!

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

doug k.  |  Overall Experience 
Rating:
5.0

The staff was very nice and polite

Michelle J.  |  First Impressions 
Rating:
5.0

I was upgraded to the next larger size because the vehicle I reserved was not returned on time. That is great customer service and we appreciated not being inconvenienced with a delay. Thank you so much.

Christin B. 
Rating:
5.0

Did not understand the end arrival. No phone numbers but finally got thru our moving people and they helped me get to right people. Otherwise everything went smooth.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

ALLAN JAMES W. 
Rating:
5.0

7am store opened, I was second in line. Guy was thorough and knowledgeable. Fast friendly service and had me on my way by 7:15am.

TIMOTHY JAMES H. 
Rating:
4.0

Knowledge staff, point-of-sale equipment made checkout take way too long.

Austin P. 
Rating:
4.0

Please leave follow up notes in a notebook that all employees can look at with the date day, year and person name with as much as possible detail what the problem was or what considerations were given with name of who confirmed it. When the customer comes in it won't be we can not do that and I don't see a note. I had my situation written on back of scrap paper which I recognized and flipped over to show the customer service person I was not making it up. All the staff I encountered was helpful and friendly listened to my request and did my best to make it a smooth move. Because there is so many people working at Beckley that a central note book with promise of the day will be fulfilled when the person returns the to end transaction upon usage finish, there will be no problems.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Laura P.  |  Overall Experience 
Rating:
5.0

Zack works very hard to keep everything in order and help customers

Karla K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANINE MARIE H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Zack jones and staff did a great job

Timothy P. 
Rating:
3.0

Have more smaller trucks 10ft and up to 17ft

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Wendy V. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Thank you, Vera 😉

vera p.  |  Overall Experience 
Rating:
5.0

The new employees have a great teacher, New bees are always willing to step out of their comfort zone and help. Great staff.

Lorie W. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA LESLIE G. 
Rating:
5.0

There was only one employee working the whole store. He was taking in returns and running the inside store. He needed help.

Rufus W. 
Rating:
4.0

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Rebecca S.  |  Overall Experience 
Rating:
5.0

Great facility, VERY clean and staff was very helpful. Easy access and secure

KATHERINE VALENTINE L.  |  Overall Experience 
Rating:
4.0

I reserved a storage unit too. however the size unit wasn't available but I got 2 small units equal in size to the one I reserved. I could not get confirmation on getting the original rate for the 2 small units. I hope they can confirm the original size rate being it was already reserved. Thanks !

Omar P. 
Rating:
3.0

Customer did not leave a comment.

Paul G. 
Rating:
2.0

The rental clerk was not knowledgeable about your service. Also, my AARP discount should have been applied at the end of our rental, not at the beginning. Finally, your computer instructed me to drop off the truck in Kalamazoo. Why is this when we rented your equipment in Battle Creek?

WILLIAM MATHEW S. 
Rating:
4.0

Customer did not leave a comment.

Jeri L. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY HAROLD S. 
Rating:
4.0

It was very busy when I went to return the vehicle. When I arrived, the only person working was outside helping someone hook up a trailer - which seemed to take a long time. In the meantime, there were two people inside waiting to be served inside ahead of me - one looking for a quote and one looking to rent a storage unit. It would have been helpful to have a second person to help out. However, probably due to covid, it is difficult to find people to work.

SUSAN JANE A. 
Rating:
1.0

I rented a 10' truck and the gas was NOT on full when I got into the truck but I was charged to “top off” the tank while only using 1/16th of a tank. The cleaning spray was sprayed but never wiped so the steering wheel and dash was slippery and spotted with cleaner.

Kaitlin A. 
Rating:
3.0

Customer did not leave a comment.

Ron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Amazing, especially Zac. Thank you so very much

Capres S.  |  Overall Experience 
Rating:
5.0

Had a great experience, will be using them for all our moving needs

Dawn J. 
Rating:
5.0

So impressed with your facility. We’ll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Dannell R.  |  Overall Experience 
Rating:
5.0

You did great.

JOYCE C. 
Rating:
1.0

the guy that check me out was holding a personal conversation with his girlfriend that worked there. She said give me a kiss and they kissed. She explained a situation upset about the manager saying something before her shift. when i got in the van it was disinfectant wipe in the front seat. The van was returned i was charged a $7 for gas. I asked for a manager and the man said that he had not seen him in four hours. When I return the van it was on full but it was a little bit above the f but it was still full.

Brittney D. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

everything was great

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JOHN S. 
Rating:
4.0

Make sure truck is clean and working oroperly

Katherine K. 
Rating:
5.0

Very nice facility. Would use again and would recommend.

TOM M.  |  Overall Experience 
Rating:
5.0

Everything went smoothly.

Thomas M. 
Rating:
2.0

Customer did not leave a comment.

Andre G. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

william F. 
Rating:
5.0

This location was fine. The experience overall was less than stellar. A text before rental day stating my equipment was in high demand - then nothing. Finally called and a much bigger truck was found at a different location. And the kicker - because this location was farther than the original- I ended up being charged for a mileage overage. Maybe the miles were calculated as the crow flies because that truck had no extra trips on its joirney.

David A. 
Rating:
1.0

I was never informed that my truck was not available until 4 hours after I arrived to pick it up. They then made me drive an hour to pick up a new truck that costs more than the first one. Worst experience I've ever had with U-Haul.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
3.0

Customer did not leave a comment.

Connie H. 
Rating:
4.0

Customer did not leave a comment.

Janet P. 
Rating:
3.0

Customer did not leave a comment.

NICK L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cleo J.  |  First Impressions 
Rating:
5.0

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Yolanda W.  |  Overall Experience 
Rating:
5.0

Everybody was very professional. And excellent customer service.

SELENA BETH C. 
Rating:
3.0

Customer did not leave a comment.

KENT B. 
Rating:
3.0

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Michael S.  |  First Impressions 
Rating:
5.0

Include padding, dolly,

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
3.0

The locations for pick-up and drop-off were not the issue. The problem lies with the Uhaul schedulers. They change your reservation without any notification and it happened to me multiple times.

Eric H. 
Rating:
1.0

Very unorganized! They didn't have my 10' reserved truck, so they changed it to a 20' without asking and then when I got there they only had a 26' truck. The 26' truck ran like dirt, so I ended up not being able to use any truck that day! I tried again later in the week by reserving a 15' truck, the rates had gone up for whatever reason, the truck had unmarked damage all about it and the cab at first appeared to be clean, but after my 30min inspecting and disputing, I was driving and realized the windshield had been wiped with a very wet cloth and left a foggy residue that made it dangerous to see. I stopped at the store and had to buy some cleaner just to clean my side of the windshield, the dash had been wiped with the same overly wet rag, but vision of the dash was only affected when the sunlight directly hit it. After all of that headache, I get a text saying the uhaul must be back by 4:30p the same day!!! Nothing I had been made aware of, why would anyone pay well over $100 in rental fees and $40 in gas for 5 hours of use, but I don't like trouble so I reached out through phone, but could not wait the 18mins on hold, so I messaged and never received a response other than the automated hello how are you text! This was a nightmare, on top of having to pack up my dead dad's house in a short 6 hours!! Never again!!

TYLER G. 
Rating:
5.0

Zac was helpfull for my pick-up/drop-off. For the drop-off Zac was very busy. He had a 6 day in trainee and and a rush of customers happen. I feel he did a good job taking care of everyone best he could.

Ray R. 
Rating:
5.0

Everyone professional and kind five stars to the general manager zac he was helpful, organized, and kind

DAMINGA S. 
Rating:
3.0

The Uhaul i reserved was not returned by previous customer so i was unable to get the size i needed. Staff was very helpful and able to get me a smaller Uhaul.

Sharyl C. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5,000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Lacey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY V.  |  First Impressions 
Rating:
5.0

The best experience was with our call center agent, David, since the location we wanted did not have the trailer we wanted - he spent time finding a good location for us. Very helpful! The only complaint was that I had to wait an hour online to get to an agent to ask a simple question about my reservation. Thank you!

Kirk F. 
Rating:
5.0

Zac is very kind professional and he was very helpful with everything. I’d highly recommend all of my family and friends to do business with Zac

Jennie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Zac was very helpful with the return of the truck. Again, there is nothing that needs improvement.

Susanjane A. 
Rating:
5.0

Great service very friendly !!!!

Lana M. 
Rating:
2.0

Gave me the wrong trailer then wanted me to drive all the way back to swap it out after already being 6 hours behind schedule because they didn't have the equipment available. Never gave us the moving blankets I ordered and the truck had a bunch of trash

NORA ELIZABETH G. 
Rating:
1.0

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Mary M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey W. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
4.0

Customer did not leave a comment.

Kyungi L. 
Rating:
3.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

No dolly and I paid $10 to rent one

Catherine B. 
Rating:
5.0

Zac the General Manager is great. Super helpful and very friendly. We always rent from this location.

Paul S. 
Rating:
5.0

So Nice!!!!!

DEREK RICHARD M. 
Rating:
5.0

I was in and out in around 10 minutes. It was a quick experience and a good one.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS PATRICK D. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
3.0

Get new trucks

Dale H. 
Rating:
1.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Davina M. 
Rating:
5.0

Zac is awesome. Great experience at the facility.

Kim Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

walter s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reece A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Richard Z.  |  First Impressions 
Rating:
5.0

Awesome stuff jack. Heck yea

Joseph N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sidney C. 
Rating:
2.0

When we arrived the truck was not there nor a replacement. They did not seem concerned and said we should have dealt directly with them inside of thru corporate. As it happened while they were trying to find a truck at another location one was returned that worked for us.

Andrew C. 
Rating:
2.0

There was a hole in the roof of our uhaul. It was raining heavily the day we moved. The back of the truck was filled with water and we had to take it back to get it fixed because they didn't have another truck to rent that day. It set us back hours moving. There was only one customer service person working in the store and it was very slow. Overall a bad experience I didn't expect from uhaul.

Joshua T. 
Rating:
4.0

Customer did not leave a comment.

Misty F. 
Rating:
4.0

Clean trucks on the outside

MICHAEL GAYL C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN D.  |  First Impressions 
Rating:
5.0

Great place.Very organized.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

ERNEST TAYLOR F. 
Rating:
4.0

Customer did not leave a comment.

Samantha C.  |  Overall Experience 
Rating:
5.0

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Capres S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie I.  |  Overall Experience 
Rating:
3.0

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Arica P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Billie Jo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Della S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrice p.  |  Overall Experience 
Rating:
5.0

Zac the GM is a great!! Helped me multiple times and super friendly.

Paul S.  |  First Impressions 
Rating:
5.0

Wonderful staff and very helpful!

Robbin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Della S.  |  First Impressions 
Rating:
5.0

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Lorie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki H.  |  Overall Experience 
Rating:
5.0

I have never had a issue when working with uhaul. Zach was very nice and understanding

Margratha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colleen r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi M.  |  First Impressions 
Rating:
5.0

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Overall Experience 
Rating:
3.0

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

chastity s.  |  Overall Experience 
Rating:
5.0

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Kennetha S.  |  First Impressions 
Rating:
5.0

Clean. Felt safe on every access. Courteous, helpful staff.

Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary f.  |  Overall Experience 
Rating:
5.0

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.

SCOTT ALLEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen H.  |  First Impressions 
Rating:
5.0

Very well-designed and clean. Available carts were invaluable. Nicest storage facility I have dealt with.

Harold N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle M.  |  First Impressions 
Rating:
5.0

Thank you!!

Carla W.  |  First Impressions 
No reviews have been submitted for this location.

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