Customer Reviews for U-Haul Moving & Storage of Battle Creek

Rating:

5.0

I would like to thank denescia Willis for her understanding patience and extraordinary skills .

Rating:

3.0

Very informative staff being able to answer most of questions, however they were not sure if u-haul pro rated unit being as I moved out very early and well before next payment was due

Rating:

5.0

On site help was awesome! Good crew!

Rating:

5.0

The manager did a first class job.

Rating:

5.0

Tammara was the absolute BEST! She was EXTREMELY helpful when I first called on the phone. When we picked up, we were running just a bit late but she was AWESOME with helping us out. Her customer service was outstanding even when her computer froze up and she had to restart it. She is a rockstar in your organization!

Rating:

2.0

The process of renting a 5 x 8 trailer for $18.95 (an 8 hour rental) was exhausting, and I felt like the process to do so assumed I was a criminal. Dropping off the unit after hours (but prior to my 7 pm time due) was very convoluted. The Uhaul app was not working, and it took numerous attempts before I could get it to work (after scanning the QR code). After scanning the QR code, there was no where to enter my contract / rental agreement number in order to make the process clean. It was a very poor and time consuming process. Clearly if I had to do it all over, I would make sure my rental hours dictated a drop off while the place wis staffed. The process of hooking the trailer up at the time of pick up (after registration) was very good. The gentleman performing that function was good to work with. The rest of the process (including initial registration for pick-up and then the drop off) was awful. The process made me feel like a potential criminal, and was very condescending.

Rating:

5.0

Nothing to improve, the employees are always so polite and caring, we wouldn't go anywhere else!

Rating:

5.0

On March 21, 2025 I rented a van and the 12V and 110V outlets did not work and I was given a different van. On March 26, 2025 I rented a van and was given the same van from March 21, and the 12V and 110V outlets did not work. I rely on my mobile phone for directions to where I need to go and it needs a power source due to the length of my trip. The U-haul computers were not working on the morning of the 26th and I used the van since switching would have been a real hassle and delaying my trip more. I had to forgo some stops because I had to make sure I had enough charge in the phone to provide directions to get home. It may sound silly but I can get turned around pretty easily (and the van doesn't have a compass in the dash or rear view mirror) Other than that issue, the van did it's job.

Rating:

5.0

More specific instructions for return after hours.

Rating:

5.0

This is the best experience we have had with uhaul in the last year they are always polite and curtious and they work fast we appreciate their service

Rating:

5.0

You were the best. Customer service was amazing. Thank you for making our move super easy.

Rating:

5.0

N/A

Rating:

5.0

I’d say, there is nothing to improve. It was very friendly and welcoming. Very organized . I was very pleased.

Rating:

5.0

If you really want a photo of the top of the GMC van, you need to provide a step ladder. How else would one get a photo of the roof considering the roof height is 7 feet 2 inches?

Rating:

5.0

Very friendly!

Rating:

5.0

Great service. Easy process

Rating:

3.0

Location of equipment wasnt accurate. I spent 20mins looking for the truck.

Rating:

5.0

the computer wasn't co-operating, and wouldn't let the staff complete the order. They could see my reservation, but could not proceed with the checkout. It sounds like the computer program may need some maintenance. The staff was able to proceed another way to get me checked out. The service was excellent and the staff polite and friendly. Thank you. I hope the computer can keep my info on file for future rentals from this location.

Rating:

5.0

I had no issues with this truck rental, I was processed quickly inside the store and was on my way.

Rating:

5.0

Nothing

Rating:

2.0

The truck was very dirty. When I let the back door open all the dirt splashed over all my belongings. Had to spend $43.00 on cleaning supplies for my sofas

Rating:

5.0

in the wintertime, clean off the snow and start the engine to get the heater working. Your rentals do not have a snow brush in the cab and your customer is expected to have one? Also, don't use water in the washer fluid reservoir because it freezes and the windshield cannot be cleaned. I had to stop at a gas station to clean the windshield and I bought a gallon of washer fluid too. After driving for sometime the water thawed and I was able to cycle the water out and refill it with -25° washer fluid. You're welcome. It's little things that make for an above average customer experience.

Rating:

5.0

Tamara and the Crew were respectful and helpful. Thanks

Rating:

5.0

Nothing, everyone and everything was great.

Rating:

5.0

Very helpful and friendly staff. Greetings to all of them.

Rating:

4.0

Prompt help at pickup and return. All went well.

Rating:

5.0

The front office lady that took care of me is so amazing

Rating:

5.0

While return uhaul app not worked well and took more time to complete return process.

Rating:

5.0

easy and friendly return.

Rating:

5.0

Everything was awesome but the cargo van I used had a weed smell to it. I did let the gentleman know when I dropped it off

Rating:

5.0

Really liked U-Haul for our storage. We never had a problem, prices are little high We moved to Kalamazoo Michigan from Battle Creek Michigan. Thanks for all your help at U-Haul. Ron k. 12/27/2024

Rating:

5.0

The staff was always available and willing to help me when I couldn’t open my lock. Will definitely rent from them Again.

Rating:

5.0

The only issue I had was that the vehicle had a Marijuana smell that took days to air out even after vacuuming the seats and headliner myself.

Rating:

5.0

Quick and easy

Rating:

5.0

Attach a wench or come along to car dolleys an trailers.

Rating:

1.0

The guy who took.in the uhaul was very unprofessional and rude to my husband. I have used uhaul multiple times over the last 2 years and have never been treated this way

Rating:

1.0

The "GM" was extremely rude and unprofessional. Did not take her time to explain the necessary process of returning the vehical to avoid any additional fees or costs. Would not recommend this location to ANYONE! 0/5. No Stars.

Rating:

4.0

The price and allowable time and mules was so inconsistent and automatically changed my truck to a bigger truck charging more money. Ended up being charged $60 more than anticipated. I was very unsatisfied with the way my reservation was handled.

Rating:

5.0

The lady at the counter was welcoming and so helpful.

Rating:

5.0

Nothing

Rating:

5.0

The service was excellent

Rating:

4.0

All of the online/app process is a little much. Just have an employee look at the vehicle with the customer before taking the rental. Taking and submitting all the pics is a little much to ask of your customers.

Rating:

5.0

Knowledgeable and experienced staff

Rating:

5.0

The manager was SO KIND and friendly!!!! It was Great doing business with her!!!!

Rating:

5.0

Tamarra took great care of me excellent customer service!

Rating:

5.0

Amazing customer service

Rating:

5.0

Excellent

Rating:

2.0

First and last time renting from this location. The customer service was deplorable. I believe she was the general manager Tamera (not sure of spelling is correct) could really use some education in customer service practices. I can say she has mastered eye rolling, sighs, and one of the best non professional attitudes I’ve seen in a while. The guy who assisted hooking the trailer to my truck wasn’t much better. When I told him I generally rent from a local retailer he had no problem making snarky comments about them. The trailer was not clean, floor was covered with leaves and mud all over the front and inside. The trailer also did not appear to be in the best of condition with a damaged floor which I did not see until I cleaned the leaves out and one tire which was in need of replacing due to lack of tread.

Rating:

1.0

The truck I rented was in very poor mechanical condition. The steering was very loose and had a bad vibration from the front driver side wheel bearing area. After arriving at the moving location and opening the rear door and pulling out the ramp, there were numerous cockroaches that scrambled out of the truck and were also in the back of the truck. I did not use the truck and immediately returned the truck to the rental location. After telling them what I experienced, I was still charged for the rental. I will never use u-haul services again, especially this location ! I can not understand why I was still charged for their complete lack of cleanliness of their vehicle and for lack of maintaining a safe mechanical vehicle ! Thankfully I was able to locate another rental from more reliable company, unfortunately it was more expensive and added another day to my pre planned move. Very disappointed and disgusted in u-haul !

Rating:

4.0

The Beckley Road Battle Creek location came to the rescue after the Hastings location completely failed to have a container as promised when I made the reservation! The move probably would not have happened if not for Move It . The movers went out of their way to find a UBox for me. D & M Treasures in Hastings shattered my confidence in U-Haul. Move It Movers were great! D&M Treasures are not a good representation of UHAUL!

Rating:

3.0

Besides charging an extra $26 for what was about 2-3 gallons of gas. Everything was cool.

Rating:

5.0

Excellent customer service. Dennis was AWESOME and delivered outstanding service. Great personality and took away all my stress. Thank you Dennis.

Rating:

5.0

No suggested improvements. Great service!

Rating:

5.0

Front of truck leaked and mattress was wet when we unloaded

Rating:

5.0

The staff was very professional. The head manager and her staff very efficient in helping me and others. The facilities was very clean. Affordable prices for the products. Had everything customers needed. The manager I believe her name is Alisa S. The U Haul off of Beckley Rd. In Battle CREEK, MI

Rating:

5.0

The staff was excellent and efficient.

Rating:

5.0

Dennis was amazing, patient and kind. He was so very helpful. Dennis's nephew checked back in my truck quickly and without a hitch. Theodore was nice. Thank you.

Rating:

5.0

Fantastic experience while I needed a storage unit. Loved that it was indoors and my stuff didn't get damp. Very accessible when I needed to get things in or out.

Rating:

3.0

Seen mice and cockroaches. Have to stand for extended periods of time in line for way too long to be helped.

Rating:

5.0

Unit worked out very well no problems of any kind thank you

Rating:

3.0

For the two years that I had the storage unit, my rate was increased twice. Service didn’t change, but it felt like we were paying for other people who weren’t paying for their storage units. Each time I would go into the facility, there would be rose of red tags for people who weren’t paying their storage units and then I would get another increase. Also, because the units are open at the top, all of my stored belongings now reek and are either sitting in the garage to air out or having multiple washes before being used

Rating:

5.0

Staff was friendly and helpful, we had an excellent experience and would definitely recommend. Our moving date has changed so we didn’t need the unit at this time, we plan to use it in the future and rent a small truck.

Rating:

5.0

Thank you so much for providing a unit after the tornado destroyed my place. We had to move belongings to a secure location immediately, which you provided, free of charge. Thanks again!!!

Rating:

5.0

Good job

Rating:

3.0

Couldn't afford it. When I first signed up in westland they said rate wouldn't go up. 95.00 for that small unit is terrible.

Rating:

5.0

The Staff person who helped me was excellent, sweet as could be and adorable. She answered all my questions and provided great assistance. Very very happy

Rating:

1.0

Jasmine was great to work with.

Rating:

5.0

Jasmine is the ideal employee. I was tired and stressed from moving from Tenn to Michigan. Jasmine made check in a breeze and was extremely personable and friendly. Made my day a whole lot better.

Rating:

3.0

I had a few issues with a few employees and a manager named Demetrius. I didn't feel I was being helped properly but Tamarra B did an awesome job handling my account. Very easy to speak to and gives great clarity on what to expect or any bad encounters.

Rating:

4.0

I used this storage unit for almost 5 years and was located in New York. The entire time I had this unit in Michigan my belongings were kept safe and unharmed. They did a great job working with me over the years, whether it was for a delay of payment or switching payment days. They are wonderful people!! Thank you!!

Rating:

5.0

The store manager was very helpful and very courteous. Me and my husband both liked her.

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

I'm just satisfied of the service

Rating:

5.0

The Manager was absolutely amazing the whole time I had this unit and the employees were customers of mine and are equally as great! So appreciative!!

Rating:

2.0

Move out procedures are very unclear, your app is not very user friendly, and I was charged for an additional month even after my items were already moved out. I was told I would get a refund and that refund has yet to show up on my account nearly 3 days later.

Rating:

5.0

The staff were amazing and I had a great welcoming and helpful experience with all of them the manager knows her job in and out she is a great person/employee thank you Battle Creek U-Haul located on Beckley Road…

Rating:

5.0

Jasmine is the BEST STORE OWNER VERY HELPFUL AND UNDERSTANDS . She does her job above and beyond expectations!!

Rating:

5.0

Jasmine is an excellent Manager and has the best customer service. It was an easy transition because of her help. Thank you for your time

Rating:

5.0

Thankful to have the advantage to use the storage space that was convenient and accessible

Rating:

5.0

I liked the opportunity to.have spot to leave furniture, household items and boxes for others to use and take advantage of.

Rating:

4.0

Good service and facility

Rating:

3.0

I would love to comment the who’s what’s and when’s but last time I reached out for being treated poorly and harassed by a employee whom ever in higher up told her I complained so I was harassed again i called again on a complaint after I was contacted by this employee and said I was not comfortable that they said who’s name etc then they told her for the second time and agian I was harassed I have saved the messages left not sure which way I am going to go with it this is a violation of privacy law. Before this particular situation I only have complaints I couldn’t use storage 24hours a day and when my storage unit somehow got infested with stink bugs nobody helped make it right of provided any solutions they just ignored it. I have. been a life long customer I’ll refer people but tell them to be aware of this employee and the issues it caused myself. Thank you this has altered me from using U-Haul for moving needs

Rating:

5.0

Jasmine and the other employees were FANTASTIC! I really loved that Jasmine called to confirm with me that I was done. I didn’t really have as much experience with the others as I did with Jasmine.

Rating:

5.0

Jasmine and the staff of this facility exceeded my expectations and were helpful to me and went above and beyond.

Rating:

5.0

They were very helpful with me selecting what size unit I need it. And how to drop off the vehicle I rented.

Rating:

5.0

Jasmine and the staff of this facility exceeded my expectations in all aspects of our storage needs very friendly and helpful

Rating:

5.0

Yes, it is pricey, but the customer service and conveniences are worth it!!

Rating:

5.0

I would only choose this location. I love the helpfulness the staff r.

Rating:

5.0

Definitely satisfied!! Thank you!!😃

Rating:

4.0

The storage unit was well kept and secure. The office often times would not answer their calls and I would often get the answering service.

Rating:

5.0

Floor of unit needed a sweep otherwise all was good and workers were helpful and friendly.

Rating:

2.0

I've had nothing but troubles with booking and payments and being charged double on an equipment rental hold. This experience moving has been a nightmare and U-Haul didn't make it better

Rating:

5.0

Very clean and climate controlled units were always at a comfortable level. We felt our belongings were safe.

Rating:

5.0

I really appreciate the care and understanding I received from the staff. They helped me with my needs and were very knowledgeable about the facility. Place is very clean and secure. I will not have to worry about my stuff getting moldy or wet.

Rating:

5.0

Price for the 10 by 10 was good, facilities were secure and staff was very helpful.

Rating:

5.0

Friendly staff

Rating:

4.0

wish bigger ones available

Rating:

5.0

Jasmine was very friendly and helpful. Give her a raise.

Rating:

4.0

More lights in the storage unit would be nice because I’m depending on a hall light that goes off a lot when I was organizing my unit. I needed clear exit storage instructions for what I do with the key card etc etc. it isn’t clear but I swore I seen something that showed ending the storage but I can’t find it and it shouldn’t be that hard to find.

Rating:

5.0

If I need to utilize a storage facility in the future, this will be my choice. Great experience over the last year and a half. I had no issues whatsoever.

Rating:

5.0

Needed an affordable emergency storage. It far exceeded our needs. Thank you

Rating:

5.0

We used Uhaul storage for a year and 3 months . The building was very clean , the hours were great , and the staff was very friendly and helpful . I can’t say enough about Uhaul in Battle Creek. We had absolutely no problem with anything . They were super helpful with recommendations on boxes , tape, tv boxes . You name it they have it and are happy to help you. We will definitely use them again as the need arises !

Rating:

5.0

Both employees working the first and second day were very friendly, and helpful. Provided clear and understandable directions and always steered us in the correct path. Thank you Uhaul.

Rating:

5.0

Thank you! Great service and good storage solutions

Rating:

5.0

So glad I found this storage facility. I was highly concerned about needing to store almost an entire household, including items that could not freeze or be in high temperatures. The facility was clean, secure, and had convenient parking for loading/unloading. The units having individual alarms is what I appreciated the most.

Rating:

5.0

I had some difficulty with the alarm but the girls at the desk were patient and took the time to show me how to use the system. I also had to switch to a bigger storage and they quickly helped me switch and also helped me take advantage of the one month free with a truck rental which was great.

Rating:

4.0

Thanks for letting me use your storage unit and trucks. It helped move my stuff from my moms house into mine at my leisure.

Rating:

3.0

The map guide should be easier to figure out, my mom and I got lost trying to find my unit for 8 minutes. Also the bathrooms smelled horrific which then made the storage unit smell terrible.

Rating:

5.0

They helped me out without thinking twice u need people like this during tough times 😃😃

Rating:

5.0

The whole u haul experience was great. From first online reservation to drop off of truck. Unfortunately where I was moving from had no trucks, so I had to settle for smaller truck. No one's fault, just ended up costing time and so much extra money. Had to get a trailer to complete move out. Had to travel to pick that up too. Extra insurance and lowered has mileage. My experience with the move helpers was so horrible, unprofessional and skam feelinging. Touch to write about. Jasmine was my check in person she was amazing, and so sweet and understanding. She even commented about my terrible experience with movers on her report to U-Haul. Today Rachel worked with me to get 2nd rental unit and was just as sweet and awesome. Very professional as well. I am a disabled retired senior citizen. I unfortunately was still so over exhausted from yesterday's ordeal with movers and not tested and had to help unload rest of truck items today, I was loading a dolly and fell. I have a physical disability and I really should not be lifting or anything but my son in law and I were all we had this morning and he has physical limitations too. I'm in pain from today's fall at your location. But I'm really terribly upset more about the movers U-Haul found for me. It was such a horrible time and unsafe and premeditated scam on the moving guys part. I am submitting a full report to that company and requesting/ demanding a refund. Even U-Haul person at your facility suggested I ask for refund. Please do not allow those particular movers to do this to anyone again. But your team at the actual facility were great. Thank you

Rating:

5.0

Gracious Por todos!

Rating:

5.0

Returning back in was very fast. After understanding we had two rentals things went awesome. Was very kind. Had some problems with internet signing up for a storage unit. We marked one size but the storage place showed a different size. After all we was able to change in which was great.

Rating:

5.0

Love this facility. Staff is kind, accommodating, and always a pleasure to work with.

Rating:

5.0

The facility was clean and well laid out.

Rating:

5.0

I highly recommend this storage facility. Fantastic staff, safe clean environment, and a great experience.

Rating:

5.0

Love the staff

Rating:

5.0

Storage experience has been great so far. The trailer that I rented for moving was not installed properly and fell off hitch ball while driving.

Rating:

5.0

Storage at this location was the best U-haul experience I have ever had. Zac Jones the general manager went above and beyond to help us with a complicated return and storage reservation. We moved across several states and ran into several difficulties at our previous U-haul location. I cannot say enough good things about my experience. Thank you!

Rating:

5.0

I rate them excellent they do a good nice job with complete showmanship ok

Rating:

5.0

Zac and Dayna are the best! Always courteous, helpful, knowledgeable, and all around great human beings who are a true credit to U-Haul

Rating:

5.0

Zac and Dayna are always awesome and super helpful

Rating:

2.0

End of area where unit was, was unlit. There were lights, but they didn't work. Moisture was also an issue with my unit. Mold started to develop on my couch and love seat, along with several other items due to the wet season that they were in storage.

Rating:

5.0

Friendly, helpful personnel. Clean facility with easy access. Indoor drive ins for days with inclement weather are great. Restrooms available.

Rating:

5.0

Everyone at Uhaul was very patient, friendly, and most importantly helpful & able to direct me the most affordable & convenient way possible. Thanks Uhaul

Rating:

5.0

Great customer service.

Rating:

5.0

Lighting in the outdoor storage areas is basically non existent and there are no outlets to plug in light sources to see inside units. Security cameras are in place and locked units keep it secure.

Rating:

5.0

The staff was excellent and the facility was very clean!

Rating:

5.0

Facility was clean, well lit, easy access. The service was great. Rental process was quick and easy. So was the process of rental termination.

Rating:

1.0

Staff needs to be able to answer questions. If I call when the payment is due and I'm told I have no balance. Why can't I make a payment to keep as a credit. I lost my unit as part of losing my job and Kimberly would not show any concern or answer my questions. I needed 2 more days Instead I lost everything that was salvaged from an apartment fire and then a flood Please have better staff training and sensibility tobe courteous.

Rating:

4.0

Zac the manager was very helpful when an issue presented. I found him genuine and his solutions were enacted immediately and at the end of our need for u. Kudos to such a nice young man for caring about the people that use your service

Rating:

5.0

Great customer service with Dana

Rating:

5.0

Next time I need a storage unit I know I will be using the U-Haul storage company

Rating:

4.0

The day staff was off the charts. The evening lady said she was new and not very helpful.

Rating:

5.0

Zac is the best manager they have.

Rating:

4.0

Met my storage need while I was moving into a new house

Rating:

2.0

The guy who helped us set up the storage unit was not helpful and we had a lot of problems getting into the unit the first day because of him

Rating:

4.0

Liked the indoor loading/ unloading bay

Rating:

5.0

The facility itself was great! Everything very convenient and easy to use and well located. Plus the staff is truly exceptional. It really was a pleasure to deal with them! Everyone was friendly, helpful, and super professional, especially Zac. Zac himself is probably the single most patient calm and collected individual I've ever met. And the way he handles any issue that comes his way you'd think he has a magic wand hidden in his great hair!

Rating:

5.0

Travel made simple. I had to extend my rental due to the new property close date later than originally set. It was easy and I was only charged a reasonable amount per late day. First 30 days storage was free because I rented a large trailer.

Rating:

5.0

The employee who checked me in was excellent. She instructed me on how to access my unit as well as show me on a facility map where it was and how to get there. Fast service.

Rating:

5.0

Excellent customer service. Facility Manager was outstanding! Very friendly and professional. Answered all my questions and was he was very helpful.

Rating:

5.0

I would come back again

Rating:

5.0

Staff was always helpful and great. Let us know if anything was going on with our unit and the one time it got locked open. They were always quick to respond to questions and made sure we were set if we had questions.

Rating:

5.0

Clean new efficient and indoor unloading was amazing. Loved the mouse prevention too. Don’t over pack unit or door will get stuck on stuff and scratch.

Rating:

5.0

Really appreciate the help received from all employees and

Rating:

1.0

No one knew their job, they misspelled everything, messed up the auto pay, sold me a master lock then put a different lock on my storage & said mine wasn’t correct lol (so I ended up paying for 2 locks), I closed my storage Sat & was waiting over 20 minutes & not a single person anywhere till a guy came walking back w grocery bags of soda( I could of robbed it blind

Rating:

5.0

The facility is easily accessible, we'll lit, secure, clean, and pest free. Zac is great! He's professional, courteous, and very knowledgeable. Thank you I will definitely recommend you to others, as well, I will definitely use you in the future.

Rating:

1.0

Only 1 employee, they were incompetent, auto slide doors were off so couldn’t get to my storage, had a card on file for autopsy But said I was late on payments took 45 minutes to figure that out and obviously need training

Rating:

3.0

Staff is very friendly but i feel they need alittle more training.

Rating:

4.0

Although I had to cancel my storage unit, I did check it out and was pleased with the unit, the access to it and the staff.

Rating:

5.0

Great job I will definitely use it again.

Rating:

3.0

Would definitely like to be reimbursed for the time I did not stay in the unit. Seeing as to how rent was due on the 2nd for me and I moved out on the 8th. But other than that the place was always clean, other than a mouse I found in my things when moving out.

Rating:

5.0

U-haul storage facilities always come in handy. I'd appreciate more deals though.

Rating:

5.0

Zac is the greatest. Knowledgeable, professional , helpful and extremely friendly. I will recommend to friends and family. Also appreciated Ty, his helper. Love this place. Viv

Rating:

1.0

Absolutely not totally impressed as I’ve been finding mouse/rat feces in my belongings and have had to throw things away I do not have pictures didn’t know they would be needed not sure when the rodents became an issue there but my things were in a unit that was also climate controlled I still have more to go through so I will be taking pictures from this point forward overall I’m not happy about having to their things away

Rating:

5.0

The staff at the Battle Creek Buckley Road facility was amazing and super polite

Rating:

2.0

I wasn’t happy at all…I wasn’t shown around or even shown how to get into my unit… and when I went to get the supplies I bought I wasn’t even shown where they were she just sat there and was zero help. I was not happy when I left trying to figure everything out on my own.

Rating:

5.0

The staff was very nice and polite

Rating:

5.0

Zack works very hard to keep everything in order and help customers

Rating:

5.0

Thank you, Vera 😉

Rating:

4.0

The only problem I had was that as soon as you left the building with a cart the slope outside made it difficult to stop the cart, and subsequently have stuff fall off the cart, luckily nothing broke.

Rating:

5.0

Great facility, VERY clean and staff was very helpful. Easy access and secure

Rating:

5.0

Amazing, especially Zac. Thank you so very much

Rating:

5.0

So impressed with your facility. We’ll be using it again in May when our son, who is a college student, returns home for the summer. Clean, safe and very secure. Employees were always pleasant and helpful. Thank you!!!

Rating:

5.0

Very nice facility. Would use again and would recommend.

Rating:

5.0

It was after the tornado beating in June I were very accommodating and helpful for that confusion day.

Rating:

3.0

This facility was extremely under staffed only one person was there he did the best he could do and was very helpful he looked very overworked

Rating:

5.0

I was SO happy with this storage unit! Very well climate controlled, well lit, wide hallways, and not a bad price! I paid 125 a month for a huge unit WITH up to $5,000 insurance coverage! I never once worried about my stuff being safe or not. Oh, and the free carts to load your stuff with were amazingly helpful! Thanks so much!

Rating:

5.0

Zac is very kind professional and he was very helpful with everything. I’d highly recommend all of my family and friends to do business with Zac

Rating:

1.0

This was by far one of the worst experiences of customer service I've ever received. The staff was rude and unhelpful and me and my family waited in the rain for 45 minutes for someone to bring us the key to unlock an outside storage. Zac brushed our situation off after I told him the unit was locked.Me and my husband drove around back to the office only to be told no one was available to open the unit. Finally, a severely obese man admitted he didn't want to walk down and so my husband gave him a ride in the truck that we had rented from you. It was the worst, most humiliating and indifferent experience, and all of our furniture was soaked and is probably damaged now. I will be looking for a solution to storing my family's things. I tried to call Uhal 3 times and never got through.

Rating:

5.0

Zac is awesome. Great experience at the facility.

Rating:

5.0

I was very impressed with this facility. It was very clean, safe and friendly. I Highly recommend this place.

Rating:

5.0

Awesome stuff jack. Heck yea

Rating:

5.0

Very professional The equipment was clean and secure I felt my concerns were definitely answered

Rating:

3.0

I had a not so favorable Time making my reservations on line then they couldn’t find my reservation while in store I was ok with that when I found out the team member was new and in training but then today I come to the facility to put items in and my storage unit has a lock on it and is not even available to use I am very upset that this is two wasted days of my unit not able to accessed… this is a not so great experience being i also have two young children with me.

Rating:

5.0

Zac the GM is a great!! Helped me multiple times and super friendly.

Rating:

5.0

Wonderful staff and very helpful!

Rating:

5.0

Everyone here is very helpful, and a pleasure to work with. I have moved for a family of 5 and we have a lot of stuff. They have made the difference.

Rating:

5.0

I have never had a issue when working with uhaul. Zach was very nice and understanding

Rating:

5.0

The staff was normally very helpful, however sometime weren't able to answer my questions? The biggie is when will they be auctioning off the unpaid units????' I am very interested in taking part in the next auction.

Rating:

3.0

A lot of stink bugs from outside unit Zac always extremely helpful above and beyond

Rating:

5.0

Customer service was amazing. Clean, organized, and checking was quick! Thank you so much!

Rating:

5.0

Clean. Felt safe on every access. Courteous, helpful staff.

Rating:

5.0

Both associates that helped me with renting a truck and securing my storage unit were friendly and helpful. Even the two phone calls I had to make were handled quickly and friendly.