Customer Reviews for U-Haul Moving & Storage of Beavercreek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Beavercreek

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David B. on

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Honey B. on

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Choose the drop off location with customer

Cynthia K. on

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Excellent service

David H. on

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This store is very professional and very nice. This was my fifth time coming and I’m still going to come when I need them again, Thanks

Kayleen B. on

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Judy G. on

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Dakota was very helpful. Would recommend to anyone.

MARK P. on

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doing a great job! excellent overall

Doreen I. on

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chryl F. on

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Lenora V. on

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Thomas A. on

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Thomas A. on

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Linda B. on

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Claire C. on

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Gary S. on

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Albert S. on

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Excellent customer service from Mr Dakota

Larry M. on

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Bruce T. on

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Storage locker faced N on edge of facility. Snow piled up on door and then melt ran under the door. Everything on floor had mildew damage. All furnitue ruined. Should have bought insurnce.

cindy m. on

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Jennifer W. on

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Mark D. on

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Earl M. on

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When I dropped off the truck the employee was very nice and friendly and took care of me

Gregory B. on

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James N. on

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Looked clean and maintained, nice staff, but security sensor for door was missing. Reported it on day 1, a month or so later, and at move out 5 months later. It was never fixed. You can do better.

Jon B. on

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The sales support specialist was great today. Friendly, knowledgeable about the process, and efficient.

Susan T. on

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Staff very helpful in getting trailer hooked up and did not pressure to buy unnecessary equipment.

Abraham S. on

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Mark W. on

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Great service

JASON M. on

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Truck was falling apart, made quite a few terrible noises and had trim around the passenger window that was barely sticking on. I tried to return the truck after hours like I was told too and the website was not working to share my location and it would not allow me to create an account

Anthony d. on

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Everything was great thank you!#!??????????????

carolyne c. on

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Kelsie and Dakota always go above and beyond. As a company this our go to location every time!!!

Ashley T. on

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Dale K. on

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Richard S. on

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Christina A. on

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Convenient location. Truck smelled like someone smoked in it and there was a lot of pet hair on the seats, floor and all over the cab.

Glenn R. on

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Cutomer service was great

Don H. on

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Easy pickup, friendly staff.

Richard H. on

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Dakota was fast, friendly, and professional!! The whole team there was great!

Brandy M. on

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The manager actually took care of me on his day off because we recently had a tornado and the rental office was slammed. He was so professional and amazing!!!

CARL P. on

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Beyond the answers that I have chosen I want to say Dakota Biggs your general manager is what I consider the most important thing. Top notch as is the rest of his staff!! SERVICE-EFFICIENT-FRIENDLY

John R. on

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Meghan M. on

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Lost our apartment in the tornado and this place was giving 30 days free. I really appreciated that

Lyndsay K. on

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As always, thank you for always having a stock of trucks to assist with moving. I lost my home to the tornado. So thankful for the 1 month free of storage.

Meghan M. on

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Zachary N. on

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rose d. on

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Water in storage unit seeping in from next unit. Ruined wooden foot of sofa and rust on a rail on bottom of electric easy chair. My items smelled musty. This unit in last section in back.

Michael M. on

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Personnel was incredibly friendly and helpful, which was appreciated after a long moving day.

Mark A. on

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Mark H. on

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Great service!

Gena P. on

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Employees were helpful and fast

Adam G. on

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Matthew B. on

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This is the first time I pulled a trailer with inertial brakes. I don't like the inertial brakes. Every bump in the road caused them to actuate and yank the van back and forth.

Marie H. on

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amanda b. on

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TANYA L. on

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MEGAN S. on

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Richard R. on

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Excellent service, thank you!

Leona A. on

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The manager and personnel were very helpful and pleasant . I will continue to use Uhaul when planning for a move. I highly recommend Uhaul for anyone planning a move.

Michael C. on

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Very friendly staff, extremely helpful and accommodating!!

younis e. on

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Everything is awesome

brenda c. on

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The man that rented to us was friendly and fast. Just wanted to give him a pat on the back for a job well done!

Chris C. on

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kristy t. on

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Don't charge your clients for things they didn't use

Isa E. on

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DAVID B. on

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Dakota was more than helpful in getting us checked back in and reviewing everything was in order.

Tanya L. on

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Richard P. on

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John B. on

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We were moving things to Centerville where there were two other U-Haul places, but could not drop off there ----- had to drive clear to Beavercreek and ended up wasting a tremendous amount of time, gasoline, and energy (that we no longer had) trying to find this drop off place. When we called to get help finding the location the girl had no idea how we could get there from where we were and we ended up driving clear to Xenia. We had already driven an hour and 20 mins from Columbus to Centerville and were exhausted from packing the truck in Columbus then driving to Centerville to unload. There is no way we should have had to drive to Beavercreek during traffic hour to return the truck when there were two places extremely close to our move-in area. You made your problem of transporting the truck to another location, our problem! We didn't pay to drive to Beavercreek, only to Centerville ---- I guess you consider the added effort, time, and gas an "extra bonus".

Pam W. on

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Pam W. on

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Kevin H. on

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Charles M. on

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Identify damage prior to customer's identification.

Bernard P. on

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I was told the truck had 3/16 of a tank of gas when I picked it up. However, when I got on the road and looked at the gage it was sitting just above the empty mark. I should have gone back, but we wanted to get packed and moving, so I stopped at the first station and put gas in the vehicle so I would not run out. The inside of the windshield was so dirty that when traveling into the sun it was very difficult to see anything but the scum on the glass.

Elizabeth I. on

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Richard D. on

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Professional and personably

Amber N. on

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I was able to pick up the truck quickly and easily.

Quelina J. on

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John R. on

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Kelsey and Dakota were very patient, thorough, and professional as they helped us through our rental and the planning necessary to ensure an effective move.

Jacob S. on

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Ayola O. on

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Great service! I forgot the sweet young ladies name who assisted me- she was very friendly, professional, upbeat and we appreciated her excellent customer service!! 5 stars!

Kris A. on

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They offered excellent customer service and were quick and efficient! That is what I expected when I picked up my Uhaul, so it was very nice to know that Uhaul did still have some very efficient rental places.

Matthew P. on

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Mileage on the vehicle was off but the staff was very helpful and fixed it right away. Thanks.

Renee W. on

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Everything ran smoothly great job!!!!!

Mike H. on

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Latisha H. on

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James C. on

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Excellent and well taken care of storage, Dakota is polite and attentive. Only thing to note is you have to use (and likely buy) a $10 circular lock when using the storage lockers. Would rent again

April C. on

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cindy m. on

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Everything.

Andrew S. on

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Melissa P. on

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The staff was awesome!

Warren L. on

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Vehicle drove very rough and made me nervous. Steering very uneven. I did not use the dolly but due to lack of suspension, the zip tie that held it in place broke lose on way back after the move.

Dennis B. on

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Craig G. on

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Quick check out and return! Love this Uhaul location!

tom a. on

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Nothing.

Roxanne G. on

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The phone return is not as simple and quick as let on to believe!! Way too many pictures needed to be taken...

kelly m. on

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don v. on

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GARY S. on

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I continue to be satisfied with this convenient location. Dakota provided excellent service and the perfect vehicle. Thanks!

Bob L. on

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Melissa G. on

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Teresa C. on

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Dakota was so amazing, super professional and moved SWIFTLY to help me view the units available!! He is very, very CUSTOMER ORIENTED, attentive to my needs. I am so happy that I choose UHAUL!

Jacob S. on

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Keven D. on

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Thanks very much!!!

terri S. on

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I've used uhaul twice now and both times and been good, this gentleman was extremely nice and helpful tho ??and I appreciate that a lot don't get that very much anymore ??????

Noel d. on

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KEVIN S. on

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greg g. on

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jenna w. on

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Jared N. on

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Doug O. on

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The Corporate computer system at both locations made an error in my favor. Error with drop off location as location was supposed to be a uhaul alternative site to balance inventory for a reduced rate. I was charged the reduced rate but the computer maintained the original drop off location. Uhaul error in my favor. Also computer only charged for two day rental despite being four days of usage. How does uhaul make money? I would not invest in them.

ERIC B. on

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Jonathan M. on

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The online truck check-out was not working correctly, which caused me to go inside the store and wait in line another 15 minutes in order to get my truck...NOT Good! Then, when I finally got the truck, it had a broken drivers side mirror and was pulling to one side when driving...again, NOT Good! I give this experience a 3 out of 10.

Mohammad B. on

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Paul S. on

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Ronald W. on

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Uhaul representative made an error on paper work and charged me for 12 furniture pads and stated he corrected the charges and only charged me for 6. Upon arrival to the appartment there were only 5 in the bag. I looked on the contract and it was written in that there was a credit and I was being charged for 5 or 6. (The number is hard to read) . I took it as a 5 and did not question it. On 3/25/19 I received an email stated that I was charged $44 for missing pads. I call the Wilson Road location where I returned the vehicle and Greta stated that she is not able to correct the problem that I would need to call 1800GOUHAUL. I spoke with Laquisha and a dispute was placed. I explained that I have to paperwork in hand reflecting the information above. She stated it would take 3-4 business days for a manager to contact me.

Tonya L. on

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Houston D. on

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Christopher F. on

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Thomas O. on

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I would not do anything other than tell the staff that they are doing a good job taking care of the customers. The workers at this location are friendly, polite, and helpful. You can't ask for more. Thank you, Tom Olson

Richard S. on

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This was my first time renting from U-Haul. Wasn't sure what to expect, and I was pleasantly surprised by how smooth the whole experience was. The two employees I interacted with were very efficient. My one gripe (minor) was that the office was small/cramped for how busy it was.

Sukhninder S. on

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Very pleasant service rep

Daniel T. on

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This place does it right every time!

Thomas D. on

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Very courteous staff and helpful.

Dennis M. on

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Very nice answered all my questions Happy with them and I have done business with them before

Michael B. on

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Kari S. on

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Margaret G. on

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DAN G. on

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My best Uhual experience to date.

Athan V. on

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Bob M. on

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REGINA H. on

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The cost of the rental unit was higher than the surrounding facilities. The vehicles parked behind the gate often made it difficult to get in and out of my storage unit.

Cheryl M. on

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Thank you for the excellent customer service! The staff are knowledgable, and very helpful. I highly recommend them. Sincerely, Cheryl M.

Rodney T. on

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Very smart, kind, and helpful staff.

katherine s. on

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Tonya J. on

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Dakota was amazing, everything I needed he was right there. Would and have recommended this store to others all because of Dakota. Great employee.

KIM W. on

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Management was great. Prices are too high.

beckie s. on

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overall a good experience.

CRIS S. on

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The unit was the perfect size and the staff was always available and professional. I wouldn't hesitate to rent a unit again if needed.

Annette Z. on

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Excellent staff & customer service. I will always use this facility. They do all they can to help without even requesting it. They truly want their customers happy & make things so easy. Great place!

Dihan R. on

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Everything went perfectly. the extra help loading fee was very reasonable and was one less hassle for us to have to deal with on moving day.

marsha O. on

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The UHaul Storage was fine, but cust service in general is awful. You can NEVER get a live person on the phone. I tried 10 times to call cust service to give my forwarding address, disconnects!

marie r. on

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Staff member Dakota was extremely helpful and accommodating when I needed help and information.

Rebekah b. on

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Very pleased with the services delivered by the Beavercreek, Ohio location! Dakota and Kelsie were professional, understanding of our unique needs and personable. I would recommend them in the future!

Cathay g. on

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Thank you.

michael i. on

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mouse droppings all over my stuff when i moved out, when i spoke to someone, i was told that the general manager would call me and it’s now been about a week and still no phone call. Horrible service.

DRENDRA S. on

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Really liked the entry/exit card system. The folks on site were very friendly and helpful. I will use definitely use U-Haul services when needed in the future.

Gary J. on

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No issues- thankyou