Customer Reviews for U-Haul Moving & Storage of Beavercreek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Beavercreek

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ANDREW N. | Overall Experience |
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I moved here in August from Arizona, and reserved a room at the facility by calling the national number. About 15 minutes or so after setting up the reservation, I had Dakota on the phone, politely and regretfully explaining that the national system hadn't synced with his facility, and he didn't have any rooms of that size available. I still remember what I said to him: "That sounds to me like a U-Haul problem, not a "me" problem, call me back when you figure it out." I remember that for two reasons: because I felt particularly clever for coming up with that on the fly, and because Dakota didn't deserve it. He did "figure it out"; he found two rooms of equivalent size, as close together as he could. He was pleasant, and sharp, and responsive that day, and every time I've had to come to the facility since. I've done a fair number of moves because I'm in the military, using U-Haul vehicles and storage regularly. Of all those interactions, Dakota stands out to me in a sea of U-Haul employees who were almost unfailingly good, he was just plain awesome. I can't tell you how much I appreciate his efforts to take care of myself and other customers, and he's an asset to your company. You're lucky to have him.

Steve N. | Overall Experience |
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Dakota and the staff have always done a great job for us. When we went to clear out our unit, Dakota came out with a shovel and salt to make sure our space was snow-free and safe. They do a great job here.

PAUL C.
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(: (:

GARRET H.
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The employees at the Beavercreek location are awesome to work with. There is a clear understanding of accountability. Very rare! What the f@#% is an environmental charge?

GREGORY H.
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Customer did not leave a comment.

PHILIP R.
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STEVEN C.
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Put a traffic light up at your intersection so it's easier to get in and out of your parking lot? Lol

MARSHALL W.
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The staff was wonderful and made this a pleasurable experience. I was under a lot of stress and they helped me a great deal. Wonderful customer service 🙂

Samuel M.
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Customer did not leave a comment.

ANTHONY D.
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Nothing. Kelsey was super efficient and helpful!

Veronica O. | First Impressions |
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Customer did not leave a comment.

James G.
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Fast, easy, friendly service done professionally. Thank you.

MARK G. | Overall Experience |
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MARY S.
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Joseph J.
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Joseph J.
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DAVID B.
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The fastest I ever got through the rental operation really it was a pleasure in and out in less than 5 minutes. The person was very pleasant to talk with. I always will rent from them in the future

CORBIN P.
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MARK G.
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STANLEY P.
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Alazhar A.
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DAVID K.
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MARY S.
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The truck we was gave the drivers door didn't shut correctly you can see the the gab from inside also hear air coming through the door while driving. The shifting was also questionable. But overall i love this place i needed a truck ASAP and they had one so besides those little things i still give it 5 stars..

Daniel T.
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Mohammed A.
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Richard R.
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dale H.
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DEMETRIA H. | Overall Experience |
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The staff (Dakota) was always professional and friendly.

Roger H.
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Customer did not leave a comment.

JASON T.
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Great experience!

Dennis P.
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Customer did not leave a comment.

JOSEPH C.
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Customer did not leave a comment.

DANIEL T.
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DAVID D.
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I've rented from U-Haul many times over the years, and this location is one of the best.

richard S.
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Customer did not leave a comment.

DOUGLAS H.
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Nothing, everything went quick and smooth. Great experience.

Brian M.
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Keep it up great job

JUSTIN B.
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It rained while driving some boxes got wet in the back part of the trailor

AUSTIN B.
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Customer did not leave a comment.

Richard J.
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Although I am pleased with the customer service at the Beavercreek UHaul, I can't say I was happy with the truck. It used more fuel than I was told it would (and I drove at a steady 62 MPH the entire time) , and the headlights were extremely dim and not aimed correctly. That crated a very dangerous situation. Fortunately I only drove for a few hours in the dark, but I feel that if I had spent many more hours dealing with that situation, it is very likely I would have had an accident. I can almost guarantee that at some point in the future, some renter will crash that truck because of the poor headlights. And I would be willing to back that person in court, should they decide to sue.

Eric M. | First Impressions |
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Dakota was very helpful.

DAVID B.
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Nothing! Great experience from start to finish! We would definitely use this location again.

Jonathan W.
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Customer did not leave a comment.

CHRISTOPHER W.
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Customer did not leave a comment.

Dan S. | First Impressions |
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Customer did not leave a comment.

Mathew D.
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Johnny M.
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Jack R.
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Excellent service from the manager on duty, couldn't have asked for a friendlier or smoother process.

Anthony H.
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Quick and easy process.

Wanda W.
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Customer did not leave a comment.

Todd H. | Online Move In |
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Very positive experience, facility is close to my house and the staff are friendly and helpful.

neltson M.
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Customer did not leave a comment.

Marie M. | Overall Experience |
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Customer did not leave a comment.

Carole S. | Overall Experience |
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Actually we have not left the facility only moved to another unit. So far the Facility is in a convenient location, is accessible during hours needed, and appears secure. We moved because our unit was at the back end of the units and so many UHaul trucks and equipment were parked around our unit that We had difficulty getting our truck in and out.

MARK G. | First Impressions |
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Staff was very friendly and helpful

Calliope G.
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Service was efficient and easy. Great service!

melissa K.
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Customer did not leave a comment.

GREGORY S.
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Dakota is so great at what he does. I appreciate the way he hustles to take care of customers and ensure everyone is WELL taken care of.

Dennis P.
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The web site has some rough/awkward parts, but overall a good experience.

PHILIP R.
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I would not recommend u haul location at 799 w 2nd street xenia ohio. Not clean, vehicles not stored at this location and employees difficult to deal with. I drive 15 min out of my way to beavercreek for excellent service, clean facilities and great customer experience.

JAMES JOEL H.
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Great pickup experience. Young lady was very helpful in what to use for the project i had and worked to get me what i needed. She was very pleasant to work with

Dennis C.
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I booked some movers on your site - Rags2riches and they did not show up. I tried calling Uhaul and was waiting for 20 min and no one answered so I hung up.

Thomas C.
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Customer did not leave a comment.

Philip F.
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Adrienne W.
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MONICA S.
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ROBERT M.
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Anthony M.
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Great staff, great vehicles highly recommend this company

Jasmine M.
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Susan H.
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James P.
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Equipment was exactly what I reserved. The owner was very helpful getting me in and out quickly.

Ronald H.
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Customer did not leave a comment.

Samantha S.
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This location is fantastic! This is the second time I have rented from them and they are always polite and efficient. Another huge advantage of this location is they have an after-hours key drop off, which I haven't seen at many Uhaul locations. 10/10 would recommend!

tammy G.
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Customer did not leave a comment.

Tyree S.
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U-Haul personell are freindly and knowledgeable. I will certainly use this U-Haul facility again.

Lois T.
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Customer did not leave a comment.

Lorrie F.
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Customer did not leave a comment.

Joel D.
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Dakota Boggs (Manager) was very helpful and made the whole process smooth and easy.

Larry M.
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Nothing needed! ALL of Your staff are friendly, and VERY knowledgablle !!!!!!

Vanessa C.
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Friendly customer service guy.

Bonnie B.
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To Whom this may concern,This is not my transaction. My name and email have been used without my permission. I live in California, not Maryville, Tennessee.Please look into this matter.Thank you,Bonnie Boss

Dave M.
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Very friendly would rent here again for sure

WANDA G.
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Customer did not leave a comment.

David W.
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Alfredo B.
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Andrea M.
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The tread came off the tire when I was going on the highway and I almost wrecked and it was very very scary. I had my special needs son in the car and the U-Haul was shaking everywhere and we didn't know what to do.

Jim L. | First Impressions |
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Dakota runs a tight ship and we enjoyed dealing with him. Very hospitable.

Ann F.
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Both customer service associates were extremely friendly & helpful. We had a great experience & will definitely be back!

Lauren G.
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The gas was only 1/4 full and I rented it as a one way for out of town so it was a little annoying to have to fill it up before and after the trip.

holly B.
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Both customer service reps were super friendly and told us everything we needed to know.

Terry B.
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No Fault to anyone at this location. They were excellent. However if U-Haul is going to allow you to rent any size truck at any location, then they should have the right truck available when you go to pick up. I had to go to 4 locations before I could pickup the truck that I ordered.

paul F.
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Customer did not leave a comment.

Tyree S.
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I set my rental up online and provided all my information online an hour before pickup. The young lady (Kelcie) was freindly and professional. I was in and out paperwork in hand inside ten minutes. Awsome! I will certainly recommend this U-haul to family and freinds.

Andrea M.
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Very helpful and friendly staff. Thank you!!

Robert L.
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You only had one person working at the local site. Granted it was a Sunday. She was fast and efficient but wouldn't have been if your site had been busy as most Uhaul sites are. Also local site only lets me contact them at central scheduling and CS said some one would call me on Sat to explain availability of trailer. But no one did. When I called central scheduling Sunday morning they said the actual pickup site would call me concerning availability. They never did either. Another call to central schedulig and they said it was all confirned on Sat. Also said Central scheduling Sat. should not have told me some one would call about availability because it was confirmed Sat.. I know it sounds confusing but it was to me more sosince I call Sat afternoon to schedule and didnt know anything about availabily to Sunday morning at pick up. They're l local number sends me to Central Schedulling so they are of no phone help. To finish this everything worked out but I had some real concern nothing would be available because I wasn"t confident from phone calls everything was set. But like I said everything worked out.

Jessica H.
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Gentleman checking me in was very nice and courteous.

DOUG M.
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The person who handled my lease did a superior job. Very pleased.

Micheal S.
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Customer did not leave a comment.

Kenneth S.
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This was the only good experience we had through our move.

Larry M.
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Everything was terrific!

lanina C.
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Customer did not leave a comment.

chris A.
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The young lady helping me was very professional and pleasant!!

Brian S.
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Absolutely best experience I have ever had with a U-haul rental. Staff was awesome.

Daniel S. | First Impressions |
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Excellent customer service

SHANNON K.
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Spent very little time here. Not enough to review. Staff (Delanney?) did her job very well and was sweet.

Ronald F.
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Quick service

Jessica B. | Overall Experience |
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Customer did not leave a comment.

Amanda H.
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Customer did not leave a comment.

James M.
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Great location I have used it before and will use it again.

Paula G.
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The young lady that helped us was so nice and very professional. That's hard to find nowadays

Tara W.
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Customer did not leave a comment.

Daniel T.
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Customer did not leave a comment.

TIFFANY M.
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Adrian J.
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Outstanding service!!!

Matthew S. | Online Move In |
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Customer did not leave a comment.

francis c. | First Impressions |
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Customer service rep was very helpful, fast and courteous despite multiple customers requiring service. Very knowledgeable agent. I did note damage to the exterior gutters and shifting of interior ceiling tiles, but was assured the facility was aware and repair was imminent!

Peter H. | Overall Experience |
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Customer did not leave a comment.

Timothy D. | Overall Experience |
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Compared to Storage Inns of America, UHaul wins. I was in a bind for moving and UHaul had only one space left so I took it. Had to get a 2nd space at Storage Inns of America. When I went to move this weekend, the UHaul storage area was mice free and no sign of any rodents at all. At Storage Inns of America, there was so much mice feces, my couch and chair and a half are ruined. I called the manager at Storage Inns of America and after explaining what I discovered and the damage to my personal items, no attempt was made to make it right to me. The one thing UHaul could do in the unit I rented was to slap some paint on a place where there was water intrusion at one time and has been fixed since. Other than that, thankful and grateful for UHaul storage.

Wanda R. | Overall Experience |
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Customer did not leave a comment.

Larry L. | First Impressions |
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OVER ALL GREAT EXPERIENCE! THANK YOU!😁

CHARLES K. | Overall Experience |
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The staff at this facility were always courteous and helpful.

Scott B. | Overall Experience |
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Customer did not leave a comment.

Stephanie S. | Overall Experience |
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Customer did not leave a comment.

George T. | First Impressions |
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Customer did not leave a comment.

judy s. | Overall Experience |
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Customer did not leave a comment.

Sara D. | Overall Experience |
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Wanda R. | First Impressions |
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Customer did not leave a comment.

Benny B. | Overall Experience |
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Lucas F. | Overall Experience |
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Customer did not leave a comment.

judy s. | First Impressions |
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Pam S. | Overall Experience |
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The entrance can be a bottleneck at times with trucks & trailers being checked in & out in front of the gate.

frank o. | Overall Experience |
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Customer did not leave a comment.

Adam H. | First Impressions |
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Made accommodations for my travel trailer, the original spot reserved wouldn’t work so they gave me a better option. Very much appreciated their ability to help.

Kayla P. | First Impressions |
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When I arrived there was no storage unit available for us that we had reserved. I called the day prior to coordinate us unloading due to Memorial Day the movers could assist the following day. The rep assured no issue and no charge. The next day there was no unit, staff was rude, they cancelled our unit despite our call the day prior and blamed us for the coordinating issue. There was a unit vacant after 45 minutes of phone calls to other locations. Our unit has a broken gutter directly above it. This was a horrible experience and will not recommend nor use facility again.

Caitlin S. | First Impressions |
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Check in process was excellent. There were several people checking in at the same time, however the owner was calm, efficient and professional throughout the experience. Did not feel rushed, and was still able to get checked in very quickly. The owner even called me back a few hours later to inform me that they had gotten more locks, as they were sold out during check in. The unit was easily accessible. After a very chaotic and stressful move with numerous hiccups, it was a breath of fresh air for something to go so smoothly. Would definitely recommend.

Patti M. | Overall Experience |
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Convenient and affordable!

Steven T. | Overall Experience |
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The staff is excellent and knowledgeable. Good people!

Hillary S. | Overall Experience |
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Customer did not leave a comment.

dennis h. | Overall Experience |
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A very convenient location for our temporary storage needs. Staff was very nice and helpful.

heather h. | Overall Experience |
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Content was completely infested with stink bugs. Had to throw 99% of our belongings away. Was told by the employee that I should have bought the insurance because “at least you could have got some money for your stuff”. Really?! Because I’m pretty sure that won’t replace the memories associated with the items we had to throw away. THOUSANDS OF BUGS! It was disgusting! We hauled our stuff to the trash by hand because I didn’t even want to put it in my vehicle.

Becky H. | Overall Experience |
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The two girls that run the office are AMAZING and very polite, accommodating and helpful. My issue is the amount of nails, screws and broken glass within the secured area. And the number of parked trucks/trailers also within the secured area. I actually had to ask for a new unit b/c there was always a truck/trailer blocking the lane and I couldn't get in. Also, oodles of nails and screws laying all over the pavement. I had a flat tire shortly after I rented the unit and I am almost 100% sure it was picked up in their secured area.

STACI S. | Overall Experience |
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Dakota and Kelsey are extremely knowledgeable and very friendly. I will definitely recommend the services at this u-haul location. I also used a u-haul truck there twice as well as a storage unit. Dakota and Kelsey made it easy breezy.

CarrieTyler F. | Overall Experience |
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Dakota Boggs runs a nice facility, very easy to do business with.

Stoney B. | First Impressions |
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Customer did not leave a comment.

Ashley L. | First Impressions |
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Customer did not leave a comment.

JOSHUA D. | First Impressions |
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Kelsie was extremely helpful and wonderful to work with. I will definitely be back!

Natalya M. | First Impressions |
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Customer did not leave a comment.

NATHAN W. | Overall Experience |
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Customer did not leave a comment.

Becky T. | First Impressions |
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Dakota was professional and so helpful for us to pick the right unit for our needs.

Meranie V. | Overall Experience |
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Customer did not leave a comment.

Emily S. | Overall Experience |
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We’re sad to leave uhaul. We don’t need their services anymore but we will miss Dakota

NATHAN W. | First Impressions |
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Customer did not leave a comment.

Nina H. | Overall Experience |
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This is one of the best storage facilities I have had the opportunity to work with and strongly recommend to others.

eric k. | First Impressions |
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Great service! Very helpful and patient. Knowledgable and went out of her way to help with decision. Very appreciative.

Scott B. | First Impressions |
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The young lady that helped me was very friendly and knowledgeable

Sheena S. | First Impressions |
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They only thing I was confused about was, I thought the first month was free. I had to pay for the first month when I went to sign the the paperwork. So I paid for a reservation and then the 1st month.

Cheryl P. | Overall Experience |
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The personnel on-site were always friendly and knowledgeable. They do a wonderful job. They are to be commended for a job well-done!

jennifer c. | Overall Experience |
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Dakota is absolutely awesome. I've had some dissatisfying experiences with U-Haul, including the day I moved out of this unit, but Dakota took care of everything in a very stressful time for me. TY!

MATHEW B. | Overall Experience |
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Dakota Boggs is a poor representation of any type of brand standard or integrity.

MATHEW B. | First Impressions |
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I secure a location over the phone. Confirmation email and everything. I exhaust several resources and get there just to be told “yeah we don’t do that anymore.” This degrades your brand and values.

James W. | First Impressions |
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Great staff! Always feel comfortable coming here.

deb r. | First Impressions |
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Very pleased. First time ever renting a storage unit. Quite a selection to choose from. I will be using other services U-Haul provides.

Carole H. | Overall Experience |
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Once again excellent service

Daniele J. | First Impressions |
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Dakota was very helpful.

Shane S. | First Impressions |
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Kelsie was absolutely amazing and well informed. She literally stopped what she was doing to answer my questions. She is definitely a valuable asset for Uhaul. Exceptional Service. Shane Seiber

dennis h. | First Impressions |
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Fast and friendly service. I'd recommend this place to people I know.

CHRISTOPHER C. | First Impressions |
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Everything was explained thoroughly and the owner was very helpful in making sure that I had everything I needed.

Diane P. | Overall Experience |
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Excellent service no problem at all

BEAVERCREEK P. | Overall Experience |
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I have had storage units with the Beavercreek U-haul for 35+ years and I have always been very happy with the facilities as well as the employees. I would VERY HIGHLY recommend them !!!!

Lenora V. | Overall Experience |
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Well maintained facilit.

LAWRENCE C. | Overall Experience |
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Have used the Beavercreek location, for over 20 years, for my business and personal storage and vehicles. There dedication to quality service and the extra mile for us is what keep us going back.

sally k. | Overall Experience |
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The office was clean. However my unit was a disaster!! There were mice droppings & pee all over my belongings. A mouse nest was inside one of my things. My stuff was damp & moldy. NOT climate control!

ronnie I. | First Impressions |
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Quick and professional, nice guy.

younis e. | Overall Experience |
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Everything went great.

Peter L. | Overall Experience |
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Thanks!

Jessica D. | Overall Experience |
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Best managers and staff I’ve ever harbors he pleasure of doing business with. I will ONLY come to this location for any of my moving and storage needs in the future.

William W. | Overall Experience |
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Storage unit had a water leak, molded furniture and clothes. My insurance doesn’t cover water leaks. Uhaul wouldn’t do anything, was not their insurance. This should be briefed facility needs fixed

Timothy B. | First Impressions |
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Very responsive personnel. Pleasure to work with them.

nate a. | Overall Experience |
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Grounds were clean but my storage unit leaked water and molded/mildewed some of my property

Bruce T. | Overall Experience |
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Storage locker faced N on edge of facility. Snow piled up on door and then melt ran under the door. Everything on floor had mildew damage. All furnitue ruined. Should have bought insurnce.

James N. | Overall Experience |
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Looked clean and maintained, nice staff, but security sensor for door was missing. Reported it on day 1, a month or so later, and at move out 5 months later. It was never fixed. You can do better.

Brandy M. | First Impressions |
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The manager actually took care of me on his day off because we recently had a tornado and the rental office was slammed. He was so professional and amazing!!!

CARL P. | Overall Experience |
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Beyond the answers that I have chosen I want to say Dakota Biggs your general manager is what I consider the most important thing. Top notch as is the rest of his staff!! SERVICE-EFFICIENT-FRIENDLY

Meghan M. | First Impressions |
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Lost our apartment in the tornado and this place was giving 30 days free. I really appreciated that

Lyndsay K. | First Impressions |
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As always, thank you for always having a stock of trucks to assist with moving. I lost my home to the tornado. So thankful for the 1 month free of storage.

rose d. | Overall Experience |
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Water in storage unit seeping in from next unit. Ruined wooden foot of sofa and rust on a rail on bottom of electric easy chair. My items smelled musty. This unit in last section in back.

Leona A. | First Impressions |
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The manager and personnel were very helpful and pleasant . I will continue to use Uhaul when planning for a move. I highly recommend Uhaul for anyone planning a move.

younis e. | First Impressions |
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Everything is awesome

Renee W. | First Impressions |
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Everything ran smoothly great job!!!!!

James C. | Overall Experience |
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Excellent and well taken care of storage, Dakota is polite and attentive. Only thing to note is you have to use (and likely buy) a $10 circular lock when using the storage lockers. Would rent again

Teresa C. | First Impressions |
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Dakota was so amazing, super professional and moved SWIFTLY to help me view the units available!! He is very, very CUSTOMER ORIENTED, attentive to my needs. I am so happy that I choose UHAUL!

REGINA H. | Overall Experience |
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The cost of the rental unit was higher than the surrounding facilities. The vehicles parked behind the gate often made it difficult to get in and out of my storage unit.

Cheryl M. | Overall Experience |
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Thank you for the excellent customer service! The staff are knowledgable, and very helpful. I highly recommend them. Sincerely, Cheryl M.

Rodney T. | First Impressions |
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Very smart, kind, and helpful staff.

katherine s. | Overall Experience |
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Tonya J. | Overall Experience |
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Dakota was amazing, everything I needed he was right there. Would and have recommended this store to others all because of Dakota. Great employee.

KIM W. | Overall Experience |
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Management was great. Prices are too high.

beckie s. | Overall Experience |
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overall a good experience.

CRIS S. | Overall Experience |
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The unit was the perfect size and the staff was always available and professional. I wouldn't hesitate to rent a unit again if needed.

Annette Z. | Reservation |
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Excellent staff & customer service. I will always use this facility. They do all they can to help without even requesting it. They truly want their customers happy & make things so easy. Great place!

Dihan R. | Reservation |
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Everything went perfectly. the extra help loading fee was very reasonable and was one less hassle for us to have to deal with on moving day.

marsha O. | Overall Experience |
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The UHaul Storage was fine, but cust service in general is awful. You can NEVER get a live person on the phone. I tried 10 times to call cust service to give my forwarding address, disconnects!

marie r. | Overall Experience |
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Staff member Dakota was extremely helpful and accommodating when I needed help and information.

Rebekah b. | Overall Experience |
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Very pleased with the services delivered by the Beavercreek, Ohio location! Dakota and Kelsie were professional, understanding of our unique needs and personable. I would recommend them in the future!

Cathay g. | Overall Experience |
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Thank you.

michael i. | Overall Experience |
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mouse droppings all over my stuff when i moved out, when i spoke to someone, i was told that the general manager would call me and it’s now been about a week and still no phone call. Horrible service.

DRENDRA S. | Overall Experience |
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Really liked the entry/exit card system. The folks on site were very friendly and helpful. I will use definitely use U-Haul services when needed in the future.

Gary J. | Overall Experience |
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No issues- thankyou

No reviews have been submitted for this location.

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