Customer did not leave a comment.Cynthia K.
Customer Reviews for U-Haul Moving & Storage of Bedford West
Bedford, NS B4B1G9
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KIMBERLY EILEEN C. | Overall Experience
Not too much. Great staff, neat and clean and friendly. Michelle was great to work. She made me feel important and my concerns were Michelle's too. Great store.Michael L.
Train your agency's to be more pleasant. The girl that served me was VERY RUDE!Morley L.
Great customer servicebill V.
Quick and easy service to pick up and drop off the truck! The truck worked perfectly! Thank u!sheri M.
Pick up and drop off were so easy! Both of the customer service representatives were very friendly and helpful. I would definitely recommend this locationAngela W.
Customer did not leave a comment.Ron G. | First Impressions
Customer did not leave a comment.Peter B.
Went to rent equipment last minute for unanticipated reasons, Michelle was professional , friendly and eager to meet our needs with expediency. She made the whole experience easy and with excellent customer service . Thanks Michelle for your help today, you scars the day!Gerald K.
Customer did not leave a comment.Danny C.
I know with covid and traffic is it possible to get a courtesy drive home or pick up.? Michelle is probably one of the most pleasurable person I've dealt with. I will return to that location next week because of how well customer service is.Michael L.
Good companies are OK and this is a good company but when you have helpful and friendly employees it makes them so much better. This was not the first time I have rented a truck from them and this will not be the last time. Thank youRaymond R.
The staff were really helpful, kind, professional and welcoming! I will definitely recommend this location to others!Cynthia K.
Customer did not leave a comment.maninder S.
Customer did not leave a comment.Hugh C. | First Impressions
Please remove the online return it doesn't work. After three long days I spent an hour in the parking lot trying to complete the online return.Then spent 40 minutes waiting on the phone only for someone to tell me I would have to call the Bluewater Rd. Location in the morning. The girls that work at Bluewater Rd. are excellent but that online system is awful.Elaine N.
Nancy is the best.. Great customer service..Michael M.
Customer did not leave a comment.Jessica G.
Very friendly staff and a pleasant experience.michael L.
Customer did not leave a comment.Elizabeth C. | First Impressions
Customer did not leave a comment.Kandace B.
Nancy and Melissa were very helpful in finding us an alternative storage unit. Facilities are always clean and well maintained.Sandra E M. | First Impressions
Great but just a little too expensive.Jim M. | Overall Experience
Customer did not leave a comment.James E. | Overall Experience
The woman we dealt with was very helpful and pleasant..Cynthia K.
Customer did not leave a comment.Terry M. | Overall Experience
Nothing a great experience!John L.
Customer did not leave a comment.Marcelo L.
Good service and good communication.L&L home shop ltd Nelson z. | First Impressions
Customer did not leave a comment.Robert A.
Customer did not leave a comment.brendon M.
Customer did not leave a comment.Dorothy Eileen M. | Overall Experience
Truck was not cleaned when I acquired it. I wasnt given the proper rental options prior to booking my truck I wanted one way and wasn't offered it until after I booked round trip. I was given a discount due to this and when I returned my truck the screen did t show any discount and when I disputed the charges the person who called me back was very rude and condescending. Also told me that I was wrong about the discount and was not getting it. I am pretty sure I have email proof of my discount offered. Ridiculous you guys can adjust my bill accordingly pleaseBella B.
Customer did not leave a comment.Meet S.
Customer did not leave a comment.angela m. | Overall Experience
Customer did not leave a comment.Cathy Q. | First Impressions
Friendly staff; quick and easy!Nicole M.
Customer did not leave a comment.Barry H.
Customer did not leave a comment.Ian K.
Customer did not leave a comment.angela M.
The Two ladies on the counter are AMAZING!!! So easy and helpful to work with.cynthia d. | First Impressions
Thanks for keeping my things safe and sound...much appreciatedTodd D. | Overall Experience
Customer did not leave a comment.Fr. Thomas S.
Michelle, at UHaul in Bedford on Bluewater Rd, was fantastic. She was helpful, knowledgeable, and nice! She answered all my questions, very friendly and easy to work with. Very accommodating and helpful - happy to recommend to anyone!Abhishake B. | Overall Experience
Customer did not leave a comment.Jane G.
Good service. Friendly and helpful.Scott D.
Customer did not leave a comment.DI Y. | Overall Experience
Your website is not very user friendly. It took me 50 minutes past my drop off time to do the drop off process as the website was very glitchy. It was stressful to me. I tried to call the numbers on the website and even tried the Uhaul.com/contact and NO ONE WOULD ANSWER. I will NEVER drop off a truck again after hours.Kimberley G.
Customer did not leave a comment.alexis m. | Overall Experience
Customer did not leave a comment.reg S.
Customer did not leave a comment.Doreen S.
Customer did not leave a comment.YASER I.
Customer did not leave a comment.Jamie R.
Customer service was excellentKeeon D.
The staff were very accomodating and easy to deal withRalph A. | First Impressions
Customer did not leave a comment.Abdelaziz Ahmed H.
Customer did not leave a comment.Phillip L.
Lee and Michelle were friendly.Falsal A. | Overall Experience
Customer did not leave a comment.Megan W. | First Impressions
Customer did not leave a comment.Dillon S.
Excellent staff providing super customer service :>)Kevin B.
U-Haul web site very difficult to manoeuvre and use. Web site needs a lot of improvements. Do not recommend in line booking. Call or go in oerskn.Richard L.
With regard to one of the above questions, the light in my storage unit did not go on and I assume it was burnt out.Theresa C. | Overall Experience
ExpensiveDYLAN SEAN S. | Overall Experience
While loading stuff into the 9-ft van, my daughter stepped on something that went through her shoe and her foot causing her injury. Upon further inspection it turned out to be one of the nail in Peg feet for some piece of furniture that had gotten under the Matt in the back of the van and stuck through. If it was properly inspected prior to our renting it this would have been seen and should have been. I don't know if I'll be renting from this location again or from U-Haul itself. The entire reason for renting from a reputable company is the assurance that the equipment is maintained, is safe and properly inspected. She is a university student and the rental fee is an unfortunate necessity for someone who really doesn't have the money but must in order to get to University.Joseph M.
I was charged for fuel that wasn't in the truck when I jumped in and the amount of extra charges was crazyjordon R.
Customer did not leave a comment.efren R.
I had hired movers through your customer service and they didn't contact me til the night before my move and were unable to help me. This was very upsetting. So I would never recommend that program to anyone.Carrie F.
Customer did not leave a comment.Andrey K.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Sandra E.
The service was quick, easy and the truck was reliableNader I.
Customer did not leave a comment.Gordon C.
Customer did not leave a comment.Milt I.
Customer did not leave a comment.Yousef J.
Customer did not leave a comment.JOSEPH SHELDON C.
Absolutely wonderful service and uhaul pickup truck rental will do it againDonald P.
Customer did not leave a comment.reg S.
Customer did not leave a comment.James M.
Customer did not leave a comment.carolyn W.
Customer did not leave a comment.Lisa O. | Overall Experience
Stop charging for mileage that is higher than what was on original quote. Stop confirming a rental for a van and when person shows up , there is not one on site. Results in having to take something you did not actually booked .Rick B.
Customer did not leave a comment.Christine O. | Overall Experience
Sleeping on the job when I tried to access my unit Nothing was done for me at all And wouldn’t recommend as my life’s things were being stored there and your staff sleeping at the front desk Not impressed at allCeilidh c. | Overall Experience
Customer did not leave a comment.jannette g. | First Impressions
Customer did not leave a comment.Harvinder K.
The free rental for 1 month was perfect for our move from Toronto to NSRoger W. | Overall Experience
Customer did not leave a comment.reg S.
Customer did not leave a comment.Gordon J.
Great customer service!!RJ M.
Customer did not leave a comment.Aubrey S.
Customer did not leave a comment.Margaret M.
Customer did not leave a comment.patrick b. | First Impressions
Customer did not leave a comment.Kenneth H.
I always had great service at this location. Thank you for your help.EDWARD PARKER G. | Overall Experience
Customer did not leave a comment.kevin F.
Customer did not leave a comment.Thomas B.
All went well . Premises were clean and well secured . I had no issues whatsoever and would definitely use t he storage facility again if ever in need .PAUL D. | Overall Experience
Great job to staff at uhaulTroy R. | First Impressions
Customer did not leave a comment.Chris P. | First Impressions
1 - the employee was not friendly and talked with his mouth barely open, making it very difficult to hear. Had to ask him to repeat several times. 2- the brakes on the vehicle rented were bad. Trucks need to be maintained better.Christine S.
Customer did not leave a comment.CHRISTOPHER F.
I generally have a great experience with uhaul but this time was terrible. My only option for a pickup truck was to drive 40min across the city, when I tried to change my drop off location to my preferred location I was denied because it was a city truck, so again I had to return it to the complete other side of town racking up the majority of the kilometres I had on the rental, I couldn't return the truck until after hours and had a terrible time trying to do the self return, it was so frustrating I just dropped the key in the box for the fee, when I return the truck I left it clean and topped up the gas, the next morning I wake up to my final receipt showing they charged me a damage fee!! They accused me of a scrape on the bumper which was there when I rented it, and also accused me of a dent in the door which I hadn't noticed when I picked it up or dropped it off! I would never use this location again, between the rude employee who acted like I was an inconvenience even though the store was empty and being accused of damaging a vehicle I'm still left with a bad taste in my mouth and may never rent a uhaul again, and would be sure to encourage others to not do business with this location or uhaul in the future.william C.
Customer did not leave a comment.NancyA T.
Customer did not leave a comment.Monia T.
the end bill was not satisfactory had the truck 6weeks +4 days and the end price was no different than if i had kept it the full 2 months Plus was charged 100 clean up for small amount of paint that had dripped on the BEL LINER Not that it will happen again but next time( if i didn't have to drive 200km round trip) i'd keep it the full term thus denying you @6000 revenuegary F.
Service was great, truck was clean but extremely rough riding. Would not have be pleasant to drive for an extended period of time.Michael B.
Customer did not leave a comment.Brian M.
Nothing, service was outstanding.Fred M.
Second time using this location - definitely will recommend to anyone looking for a UHaul.John O.
I was moving out of province and had reserved a storage unit off your website for my move, when I went to pay for my unit you were sold out of that sized unit. So reserving a unit was useless. I will admit the manager did an excellent job and offered me a slightly bigger unit at a discount to correct the situation. Unfortunately about 2 months later the discount was removed saying it was because the unit price had been increased by the company. The 2 more times in my year with you the price for my unit increased. So in the first year my monthly payment went from $120 to over $200. This is why I choose to remove my stuff from storage and go somewhere else. I do not blame the manager or team at this location, but I was not at all satisfied on how this ended.Matthew L. | Overall Experience
Availability Access at anytime Good Customer ServicePETER FRANKLIN B. | Overall Experience
The lady at the location who handled my booking was very nice and made my pickup and return a very positive customer experience. Thank you.....Kevin B.
Customer did not leave a comment.Nirmal A.
Help customers outside when checking out vehicle. Have a phone number directly to the store for customers. Had a difficult time dropping off vehicle and would have expected a phone call the following day after serval texts and phone calls were made regarding trying to drop off. I left late helping two ladies trying to leave.Jill G.
Three 26footers all parked in one unloading place. People would drive their cars in blocking the empty truck to get out. 8 people trying to use the elevator at once. Ppl screaming move the truck. No place to turn truck around with a million pallets in the way.Kim M. | First Impressions
Customer did not leave a comment.Waleed M. | Overall Experience
Above and beyond experience, I was very stressed and in the middle of a move and the staff member was amazing, she called me in the AM helped me check in and the entire process was seamless. 10/10 customer service. ThanksStephen F. | First Impressions
make sure â€œtrafficâ€ confirms with the customer if they change the pick up location so that they don't take a $45 uber from the airport just to be told your pick up truck isn't there it's actually in dartmouth so you take a cargo van instead and then 30 mins into your rental time you get PULLED OVER by a police officer looking for a u-haul cargo van that has been committing a string of THEFTS around nova scotia and you wouldn't even have had a cargo van to begin with if â€œtrafficâ€ confirmed with you that your pick up location changedCassandra R.
Customer did not leave a comment.Michael Dennis B.
Customer did not leave a comment.HESHAM E.
Customer did not leave a comment.Richard W.
The staff were very warm and welcoming and offered the best solution to my moving needs. Very professional and the price was very affordableTrevor B.
All is fine. The fact that the truck rental is connected with a storage is a huge asset. Thanks!Janusz B.
Customer did not leave a comment.Darren C.
Customer did not leave a comment.alan H.
Thank you for the quality service, reading some of the reviews I was concerned but the people at the counter were lovely and helpful. I will be sure to rent from this convenient location again in the future.James C.
Customer did not leave a comment.Peter H.
Nothing! everything was perfect, from manager to employee all had a great work enthusiasm specially Mr. Abdul Wasay who helped us explaining through the process and providing us with the best deal :)Abdul W.
I really can't think of anything you should add that you not already doing. Keep the good jobRowland N.
Too expensive, will find a cheaper service next timeKaela F.
Customer did not leave a comment.tanya B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.John B.
The way that you bill customers and the amount of times we have needed to adjust extra fees we have been charged is wild. Way to oftenTyrell W.
Particularly enjoyed speaking with Nancy …she was extremely friendly and very helpful!Wanda F. | Overall Experience
Customer did not leave a comment.amanda o. | Overall Experience
Great, friendly service.Roy d. | First Impressions
Reserved a unit online and believed I had a space for an upcoming date. Stopped by the office in person and found out that reservation online does not guarantee a spot. The only way to guarantee a spot it to pay right away. I found this a misleading on the website. The staff were very good and accommodating and the space is clean. Pleased with service!Michelle S. | First Impressions
Customer did not leave a comment.steve b. | Overall Experience
Customer did not leave a comment.Curtis A. | Overall Experience
Poor customer service on every interactionandre l. | Overall Experience
Customer did not leave a comment.Debbie A. | First Impressions
I booked a heated storage unit online using the “Rent Now” option for the Bluewater Road location, the payment came off my credit card and the storage unit was available for use right away. I was given easy instructions how to access the storage unit and was provided an access code and storage locker number. The next day I realized that the appliances we ordered will not arrive for a few months, so at this time the storage unit was not needed. I contacted the Bluewater Road location and spoke with Nancy, she was amazing and understanding and gave me a refund right away! Great customer service!!!!Jessica C. | Online Move In
online check-in didn't work. The 30 free days that were promised on van rental need confirmation. Front desk staff not engaged or very knowledgeable need to call for permission. front desk check-in took 15 minutes.John L. | First Impressions
Customer did not leave a comment.michael d. | Overall Experience
My stuff is safe and secure...No problems with this place but ⭐️⭐️⭐️⭐️⭐️trendal m. | First Impressions
Customer did not leave a comment.Katie W. | Overall Experience
Customer did not leave a comment.Douglas W. | First Impressions
Customer did not leave a comment.Michael and Susanne D. | Overall Experience
Easy accessibility to facility. And I really liked the carts. Moving in was fast and painless.KELLY S. | First Impressions
The facility is clean and accessable. I tried to book it online and that was not a fun experience. I ended up going to chat then calling only to give up and drive to the facility to get things done. I would not recommend to anyone to use the online system. It is beyond subpar.monique b. | First Impressions
Uhaul should be careful of false advertising. The 5' x 5' units are not actually that size. The unit is closer to 5' x 4' making it tough to get items into the unit as expected. Not really pleased and will let others know.kyle m. | First Impressions
The staff were very courteous and helpful. The facilities were very clean and the building was very well maintained. Excellent experience! Highly recommend them…KENNETH M. | Overall Experience
Customer did not leave a comment.HAROLD M. | Overall Experience
Love the facility. However. Only negative was, the rep said my auto pay would be changed over from the larger unit to the smaller one. I kinda anticipated this, so I watched for the payment withdrawal and when it didn’t come out I called right away and they were very swift if correcting it to auto payment.Katherine B. | First Impressions
The heating was ver lowkunchacko k. | First Impressions
Customer did not leave a comment.Krystal N. | Overall Experience
U-HAUL IS AN GREAT PLACE TO STORAGE ANYTHING YOU LIKE THE PLACE NICE AND CLEAN . AND IT HEAT THAT WHAT I LIKE ABOUT THIS UNIT, THANK AGAINFlorella S. | Overall Experience
Customer did not leave a comment.Cheryl H. | Overall Experience
Would definitely recommend this storage unit area.Audrey B. | First Impressions
Customer did not leave a comment.Julie L. | Overall Experience
The staff (Lee) was VERY helpful and accommodating, and made a stressful situation in our move much more calm!!Lori J. | First Impressions
Customer did not leave a comment.Monia T. | Overall Experience
Customer did not leave a comment.Michelle D. | First Impressions
Customer did not leave a comment.Tony C. | First Impressions
Everyone we dealt with manager included was excellent! We were doing a new build and our stuff was in storage for a year. Thank youSheila S. | Overall Experience
Customer did not leave a comment.Daniel C. | First Impressions
Customer did not leave a comment.Meredith S. | Overall Experience
Ladies at this location were very helpful and eased my piece of mind for moving which started out a bit stressful. I had originally booked a unit at the uhaul in Dartmouth but they gave away my unit and only offered smaller size, so this location saved the day as it was moving day the next day and thankfully they had a spot for me in a nice clean unit and well secured area thank you for turning around my day. I believe it was Lee that helped me outCheryl H. | First Impressions
I was very welcomed and serviced by Tara. She answered all my questions and helped me to choose the UHaul products for my storage requirements. I was happy with my supply purchase. Facility was very clean.Jane P. | First Impressions
My experience was great,but prefer a drive up storage unit.Lorraine G. | Overall Experience
Customer did not leave a comment.Monia T. | First Impressions
# 1 serviceDELBERT W M. | First Impressions
Customer did not leave a comment.John T. | Overall Experience
Great service. So helpful. The unit we got ended up being to small and we needed to rent a bigger one, they switched it up no problem and it was so easy’ I couldn’t believe it. They were so nice. So happy!Dominique B. | First Impressions
Customer did not leave a comment.Vera P. | Overall Experience
The staff were always helpful and kind. The management at this facility are very particular about how things are taken care of. Thanks and will highly recommend.PAULA ALEXANDRA M. | Overall Experience
Everyone we had contact with were professional and very helpful and personable. Couldn’t have asked for an easier move in!Maggie m. | First Impressions
Storage facility was very nice, my only reasons for not giving full stars is it was on the expensive side and rent went up really oftenDiana M. | Overall Experience
Customer did not leave a comment.Cheryl T. | Overall Experience
Customer did not leave a comment.Dan C. | Overall Experience
The manager and all the staff were very friendly.Blaise t. | Overall Experience
Customer did not leave a comment.virginia l. | Overall Experience
Great staff and well maintained facilitySean L. | Overall Experience
Customer did not leave a comment.Jamie R. | Overall Experience
Customer did not leave a comment.Saira B. | Overall Experience
Sometimes the main entrance door was not well latched, leaving the ability for people to enter without a prox card.Lee C. | Overall Experience
Facility is very well run. Staff were always friendly and very helpful. Ended up renting a unit for much longer than originally anticipated, so had a lot of contact with the staff. There were always stellar. Thank you.Florence G. | Overall Experience
Customer did not leave a comment.James C. | Overall Experience
Wish I could call the store specifically instead of always getting directed to the 1-800 line. I hated always having to go into the store to speak to their staff directlyPaula H. | Overall Experience
Customer did not leave a comment.Jennifer H. | Overall Experience
Customer did not leave a comment.Tina C. | Overall Experience
Customer did not leave a comment.Debbie R. | Overall Experience
Customer did not leave a comment.Murray O. | Overall Experience
Customer did not leave a comment.Rita Z. | Overall Experience
Customer did not leave a comment.rachele a. | Overall Experience
Customer did not leave a comment.Graham F. | Overall Experience