Customer Reviews for U-Haul Moving & Storage of Bedford West

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bedford West

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DANNY M. on

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Never had an issue with the storage facility and the staff.

Ray William G. on

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Customer did not leave a comment.

Jim C. on

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smooth process, clear directions, friendly staff. Got all my questions answered. facilities met expectations. Glad to be doing business - so far so good!

Roberta W. on

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Great service and very clean

andrew M. on

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This service is so worthwhile; to be able to rent the big gas guzzler for the short term is so much better than buying one just because you occasionally might need the heavy hauling. Great service offered and well worth the cost.

blayne k. on

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Staff were helpful and efficient.

Lloyd E. on

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Cheryl K. on

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So helpful! super quick and easy wasn't busy. I would rather pick it up from here than the busy location in Dartmouth. Wonderful experience! best/smoothest move ever :)

Jennifer Lorrain B. on

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Customer did not leave a comment.

James M. on

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Staff was courteous, well organized and prompt

Amanda H. on

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The only negative feed back is when I was in the phone with the u haul call centre she told me my monthly payment which I had just paid would be prorated and credited. No refund and no call back!

Judy F. on

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Robert W. on

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charmaine p. on

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Very well run facility. I highly recommend.

Itay V. on

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Martin K. on

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Jamie A. on

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Dheepan V. on

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Brian L. on

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Vehicle was full of snow, engine light was on and low tire pressure.

Darryl R. on

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Great service. Very helpful and accommodating staff. Truly a great experience.

Glenn M. on

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Helpful ladies both at pickup and return

Terry G. on

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jennifer J. on

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Richard F. on

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Colin C. on

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I can’t think of one thing to suggest. I was working under pressure for various reasons and could not have accomplished my mission if not for the staff of Nancy and Ken. They both went way ABOVE AND BEYOND the call of duty to assist me and get my move accomplished.

ROGER K. on

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Ordered an appliance dolly which was not available on pickup !. Advised at the time that they are seldom available at most locations.I should have been advised of this when making my reservation as I would have used another company.

Len E. on

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Brian M. on

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Lots of help and friendly staff

Paul K. on

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The staff at this U-Haul location were OUTSTANDING and really went the extra mile (kilometre?) for me including finding errors in my billing and rectifying them. An excellent U-Haul experience for me and the staff at the Bluewater Rd, Bedford NS location made it that way - Absolutely First Class!

Deborah Ann S. on

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Shawn M. on

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They were rude, uncoperative, and they owe me 3 days. The manager refused to give me the name of the regional manager. Very disappointed. Will never do business with U haul again. Please contact me.

KURT N. on

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Best friendly staff you can ask for.

perry L. on

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Gold Standard Service,; Nancy was very professional and nice.

Adam Ronald B. on

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michelle d. on

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Excellent facility

Janusz B. on

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Everything was perfect. Thank you!

Ahmed H. on

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Employee their was amazing!

Lise L. on

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The check in took a long time. Staff was pleasant but slow. Also, cost is misleading. Advertising $19.99 for the van but in the end with only 48 km on the van, it was nearly $60. VERY misleading advertising and signage.

Nova C. on

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VERY POOR PARKING AREA AND DIFFICULT IN GETTING YOUR 26 FT TRUCKS OUT PARKING IS TO CONGESTED

kitty A. on

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The van I rented had paint spill in it as well as drywall mudding. The management was quite efficient on getting it clean as they possible could for me prior to me leaving. As for your app I think it's highly unusual. As it was giving me nothing but difficulty and I had to wait for the store to open in order to use my rental.

Rachel W. on

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Pick up took a long time because the system was confusing just because the person booking wasn’t the driver. My recommendation is that this is addressed to make it easier for staff, and subsequently a more efficient process for customers at pick up.

F G. on

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Angus M. on

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Keith M. on

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Peter R. on

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Amit D. on

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I rent a lot of trucks and cars from different companies to my business and every time I rent a car the sales representative does a check with the customer that the car is in good condition, that I rented the car just brought me a key and did not even check anything that the car had a demage. I did a truck insurance and got back to owing me a damage that was already on the roof of the truck before I rented. I was billed for something I didn't do !!! Which is wrong !!!! I do not recommend this location and am waiting for answers from Nancy the location manager.

Glenn R. on

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Debra S. on

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Excellent service ... the truck was new so it was extremely clean. Everything was as promised and the price was very fair. I’ll be using UHaul again, for sure !

Elise D. on

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I would like to comment that Ken was awesome, very friendly and knowledgeable. Great customer service! Thank you U-Haul for telling us how m at litres we needed to fill the truck, super helpful.

Barry W. on

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There is nothing to add - the return was easy and the gentleman who received the trailer was very helpful.

John S C. on

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The staff here is excellent, They help with the rental process, trailer hookup, etc. Because they are moving all trailer rentals from this location to horseshoe lake they asked that I return the trailer to horseshoe lake dr. So I did.

Roman P. on

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Darcy Dean H. on

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Chinnasamy M. on

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All is well.

Reed Allen H. on

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I received excellent service from the staff. I found no fault

Michael B. on

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Islam N. on

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Cynthia Marjorie C. on

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Anthony L. on

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clean and new building. friendly service

LARRY H. on

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Every thing great only need to recover my moving cart left there by mestake

Jordan D. on

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Customer did not leave a comment.

Mervyn M. on

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Perfect experience, thank you.

Brian Charles M. on

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Add more carts.

Jordan Leonard C. on

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Stephen D G. on

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Murray Thomas C. on

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keep smiling

Devin M. on

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Dale L. on

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Chinnasamy M. on

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Self Return was not working, emailed the problems, no response. In addition I was charged $20 extra !!

jason D. on

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Your cost per mile is crazy high. I imagine if you charge a higher base rate and way less per mile you would do more business.

ANDREW L. on

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This storage facility has what I need and not fancy useless extras. Secure, reliable and helpful.

Peter M. on

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Excellent experience. Very friendly staff.

Darryl R. on

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Customer did not leave a comment.

John M. on

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Nothing to do with the location. They were great. However, I think it's ridiculous that UHaul can advertise a truck @ $39.95 per day but the mileage starts at the curb with nothing included. A $39.95 rental turned into $200 plus tax with a trip from Bedford to Truro and back. I will be using another company next time. I wanted to pick a truck up in Sackville but none of your outlets could accommodate me.

Lauren O. on

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Great self-contained dry storage units, thanks again.

Robert T. on

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Not much. Service and staff very helpful and truck was ready for pickup the next day as requested. Great job guys. ??

MURRAY C. on

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will use again

Andrea M C. on

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It was quick and easy to both pick and drop off. Would recommend!

Michael Y. on

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Staff are very courteous and knowledgable. The facility is well managed and very clean.

Christopher B. on

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Paying/billing was a little confusing, and the 1 month free from using a rental truck isn't very clear and was a little difficult to set up. Nothing crazy, though.

Robert F. on

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Bedford location told me (when I asked) that the Ottawa drop off location would be open and staffed on Labour Day. It was not open or staffed. I was disappointed and would have preferred to speak to someone in person in Ottawa (Breezehill Drive location). Equipment was fine and the service was just fine otherwise.

Amanda O. on

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I have no suggestions for you at all. I rented during an extremely busy time (back to school, end of the month, etc) and the location reflected that with a large number of customers present. The employees were facing some challenging customers/situations and from what I could see, they were handling everything very well and doing whatever they could for everyone. I had a fast, smooth check in and check out. Everyone was friendly and helpful, and I have nothing to say for improvement

Stephanie B. on

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Friendly and knowledgable staff

J Borden C. on

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Very good services

Nicole B. on

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Absolutely fantastic service and very helpful team! Easy move in, great rates, clean facility, and the only storage place around that gives you the full month not 4 weeks. Would absolutely recommend!

thane M. on

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No surprises, exactly what I reserved when I wanted it. Staff did a good job explaining everything.

Jeff P. on

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Great service. Felt very comfortable.

derek r. on

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The manager was very helpful & was a great help.

ROBERT P. on

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Very congested very little room to manoeuvre a trailer to offload contents. Requires better flow of traffic possibly a paved drive around the building or a larger parking lot for rental vans and trail

Joseph Paul S. on

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Very conjested area. Not enough parking or room to access the main entrance. Poor location!

Timothy B. on

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Amazing staff.

Darl P. on

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Have people that know what the hell they're doing and don't lie all the time. I DID NOT get the appliance dolly I reserved. Not impressed!

South End W. on

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Customer did not leave a comment.

Cesar C. on

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The UHaul application is really really really bad. It does not work. Everyone in the app store/google play store is complaining about your app. I was almost sitting there for an hour trying to get through the application to rent the van. Finally I was able to complete the application through the Chrome mobile browser. It is a complete waste of time to try to use the app. Please do something about it.

MARK S. on

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The staff were expecting me and everything was sorted out in a few minutes My overall experience with your company has been excellent

kevin S. on

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I was very pleased with the assistance offered and the friendliness of the staff.

terry C. on

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We needed to travel 1700 kms with this trailer and the customer service guy seemed confused as to why we would ask about a spare tire. He kept saying he didn't understand the question. It was beyond frustrating. He seemed really bothered by the inquiry. "I don't know what you mean...we only rent them ai don't know anything about them" was his answer. I have dealt with Uhaul lots over the years and never a problem.

Jason Thomas V. on

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Everybody and everything was great!

Werner M. on

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lisa S. on

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Brooke S. on

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After a hectic morning of being behind schedule before a 4 hour drive with the trailer attached to the truck, we were told we “couldn’t drop off the trailer” at the location because he “didn’t have room on the lot” and was sent to another location in a unfamiliar place which ended up being just a “pick up only” and sent back to the previous location. Once arriving there the worker refused to take the uhaul on his lot due to size of the trailer until we contacted the 1800 number and then visibly made it clear that he was unimpressed with having to take the trailer. So after a bad experience in the morning, then driving around a unfamiliar place for a hour in rush hour with a trailer being sent location to location was easily the worst moving experience for us wishing we went with another company.

Bryn C. on

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Thanks

Timothy Raymond S. on

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Customer did not leave a comment.

Douglas B. on

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Excellent...staff were fantastic

ALAN H. on

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LAURA B. on

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This was actually a nightmare experience. The one and only elevator was extremely slow to begin with when we arrived. Wasn't really that surprising due to multiple people moving in and using it all at the same time. The odd thing was that the door opened and closed very slowly as well. As soon as it finally opened the whole way..we would start to move things in but literally as soon as it opened the whole way... it began to close slowly again and beeping. If you put your hand out to stop it... it kept going. Safety mechanism to stop if something was in the way... didn't work at all scary. This went on for another hour or so before the elevator completely stopped working. My husband (who already has a phobia of elevators) was trapped inside on the top floor. All the power shut off. It was 38 degrees. He was drenched in sweat. Shirt 100% soaked. After he finally managed to get 10 minutes later... i overheard the manager on the phone say that we would be responsible for the service call (elevators still weren't working at this time) . Why are we responsible for an elevator that was already not working right on our arrival??? We asked if we could just keep our things in the uhaul and pay for an additional day and come back to unload once elevator finished.. NOPE. We then had to carry large items up stairs (couch,dressers etc) in major heat as the AC didn't seem to be working in the storage facility either. I have to mention the amount of people ( 7-9 ) people in line at one point.. i waited over 90 minutes for service.. more then once yesterday. This poor male employee was working alone. Completely inappropriate and not at all fair. The end of the month must be the busiest time due to rentals ending etc in peoples apartment. Why was he working alone? I do have to say that he was the ONLY good experience yesterday. Very professional and kind. I felt so bad for him. All in all, this was not a good experience at all.. quite a nightmare actually. The cherry on top was hearing that I'm responsible for an elevator bill and being accused of propping elevator doors open. I will not be paying a bill if one is presented to me as it was already broken. If uhaul insists... see you in court.

Corbett G M. on

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Excellent storage facility. Conveniently located for us and very clean units.

Leslie M. on

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Customer did not leave a comment.

Janet R. on

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Have more staff at the counter on the last weekend of the month to keep lines to a minimum.

derek R. on

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Customer did not leave a comment.

shawn S. on

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Nothing... well, the computer system was very slow but that isn't on the location, that would be u-Haul head office issues. The location itself was great!

Ann K. on

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Customer did not leave a comment.

Qi W. on

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Richard P. on

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It was a great experience and service from start to finish.

DANIEL D. on

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Kenneth and Adam were most efficient in helping us close our storage unit and in this second truck rental-

Pierre-Luc G. on

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Customer did not leave a comment.

Andrew M. on

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The location itself was great, but we are REALLY disappointed in the customer service advice we received prior to booking our rental. When we called before booking, we were advised that the best truck for our two-bedroom apartment (with king size mattress) was the 10' option. We went with that which was a HUGE mistake. We don't have much furniture (and only had one mattress to move as we use the second bedroom as an office), and we had to do three truck loads + 6 car loads just to get most of our stuff moved. We didn't even have time with our all-day rental to move our office furniture and a few other boxes. To make matters worse, we did the move on a sweltering hot day, so the multiple trips were extremely inconvenient. Very upset with your customer service line. Doubtful we'd look to UHaul again, and our friends who move next month are considering changing their rental booking from UHaul to another provider as well.

Amr H. on

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Customer did not leave a comment.

South End W. on

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All good keep it up!

IRMA P. on

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The facility is excellent however parking lot is cramped.

Hope P. on

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vicky C. on

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Brian M. on

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The time I arrived they were pretty busy but I was looked after in a prompt and courteous manner. Easy transaction and friendly staff

Natascha J. on

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Satnam S. on

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Mike M. on

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Everything went very smoothly and we were able to move everything we needed in our 5x8 trailer.

margaret f. on

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The staff was very friendly and helpful. They went the “extra mile” to make sure that I was looked after. Very good experience!

Natawyah S. on

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Staff very professional. Storage unit nice and clean

larry c. on

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I have used several other storage facilities in the past, and this facility far exceeds all others in every category. Very pleased.

Denise P. on

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Our experience at the storage facility couldn't have been better. The staff is friendly and professional and the facility is extremely clean. I would definitely recommend it.

Corbett G M. on

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Very professional service provided. Nice and clean modern facility.

Jessie S. on

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things went great was very helpful thank you

RAMON C. on

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Clean

Diane G. on

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The parking for large vehicles is difficult. Very tight especially when more than one van is there. You need to move the U -Haul vehicles from the side(front.) Otherwise 👍😊

Joanne M. on

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Fast, friendly and courteous service!

deborah w. on

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Bedford location is the best. They know what they are doing start to finish. No problem at all.

LARRY H. on

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Great service

Jamie T. on

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We used self storage for five months and were very confident that our items were secure. The staff were knowledgeable, the facilities clean and there was always access to trolleys and elevator.

Roch L. on

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The staff we're extremely helpful and friendly. Thanks for the good service

blair a. on

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Thank you

margaret f. on

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Staff was great, very helpful. Facility was very clean. Only thing, there weren’t any no-tamper locks available. I had to buy a cheaper one. Supposed to be replaced when better ones arrive?

Roch L. on

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Excellent reception from the lady at the desk. Very helpful and polite. The vehicle was perfect for our moving experience and also very helpful as we needed a storage. thanks for the excellent servic

blair a. on

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Storage area is quite clean , the staff are approachable. But the equipment was in need of repair. Cart # 3 has a bad wheel, so the cart does not turn properly and causes items to fall off. Thanks

paul w. on

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Personal at this location VERY helpful, without any problems. Answered all Q and updated my storage unit with no problems.

Raymond g. on

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Dealing with the folks at U haul was a very pleasant experience. I would recommend them to everyone

ROBIN D. on

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Very kind staff and very clean facility

Lawrence W. on

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Everything was excellent!

Ray B. on

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Very bright and clean, organized well so it’s easy to find your way around and not get lost.

ANN H. on

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Staff were very helpful friendly and the facility was always clean and well maintained.

Raymond g. on

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Very professional and great to do business with. The facility is very clean and accessible.

Denise P. on

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The facility is spotless and the employees are very helpful. We were hesitant to not have a drive up but they have a loading bay and trollies so it's easy to get to your storage unit.

penny r. on

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Horrible service Never had a unit and was constantly being invoice Office staff are rude

Bill C. on

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The staff were very helpful. The deal with the free month storage included in the truck rental worked out perfectly for us. Even a billing error was quickly sorted out.

yasmani i. on

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friendly

Mavis M. on

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Problems setting up the storage locker, constant emails, closed the unit feb 1 as it was a free promotion found out they had two open in my name and tried to charge me for them. Terribly disorganized!

Summer C. on

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It was hard getting straight answers in regards to my refund when giving a deposit, wait time was long to get it.

Maryanne M. on

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Staff and facilities were excellent.

lu y. on

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The elevator didn't work easily and very often, which was not convenient for users.

Joyce R. on

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Great service and I felt my belonging were very secure and the areas were always clean. I would not hesitate to recommend or use again.

Angela M. on

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Everyone was awesome and friendly

joan h. on

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Very good experience

Brian B. on

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Overall great experience!

Tim D. on

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Good job!

Dennis M. on

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Helpful

Jane R. on

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Convenient

Hana C. on

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The free month that we had been offered was not applied automatically and then caused us to receive late notices for the rest of our stay. We checked out a month ago and only just got our confirmation

Allen M. on

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Thank you all once again for the great service . Jen , can't speak highly enough of you and your staff . My choice for location is always Bedford West ! See you again soon !

Michelle B. on

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Outstanding service and location !!

GARY R. on

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I just want to let you know that the customer service experience that I received from Jennifer Cashin was 100% top notch. Outstanding service from Jennifer thank you so much for all of your help.

Sharon L. on

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Rude, disrespectful employees, put delinquent sticker and refused access to my locker, due to THEM putting it on the wrong locker. Took more than 30 hours to fix their mistakes and surrender access

neil s. on

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The hand jacks are not industrial. Needs upgrade. Extended length

Lucette M. on

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Great service

Dale C. on

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I was very pleased with the service at UHaul Bedford West. The staff was very pleasant and accommodating. The facility is clean. I would highly recommend this location.

Susan M. on

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Exactly what you want.

Kraken E. on

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Some nights the man-door nearest to the loading roll up door would have difficulty latching. I had to swipe my card over the sensor a few times to get it to lock.

Marianne D. on

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Very accommodating to me and my family in very short notice..

Kelly F. on

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Dominic was very patient, professional and helpful, a pleasure to speak with. About the feeling of security, I was wishing there was a phone that was direct to the front desk from the other floors.

SCHNEIDER C. on

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The best customer service.

ANGELA B. on

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Should have 24hr access without extra fee. Some staff not so friendly. Most were. I wouldn't store things there again due to having to pay extra for 24hr access

Stacey E. on

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Everytime I deal with Uhaul, they are great!!!

William G. on

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I specifically asked the booking agent for a drive up unit and this facility does not have drive up units.

LEXIE B. on

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I checked out on July 2. I waited about 40mins. It was very busy and there was only on person on duty. Maybe in future look at dates around holiday and end/beginning of month. Very polite staff.

Tran C. on

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Very convenient, clean and staff was helpful.

Alex D. on

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Nice

JIM M. on

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Jen is a a friendly & thorough manager. I have rented from U-Haul, Bedford on several occasions and have had great service.

Judy H. on

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I absolutely received the best service possible. Jennifer Cashin went over and above to ensure that I had the best experience with using their facility. Highly recommend using their facility.

Shon Y. on

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The staff was so kind :)

paula a. on

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Very clean and secure facility. This was our first time using self-storage and U-Haul made it very easy. We were impressed with everything's!