Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If it were not for Chris, this rating would be much lower. He is a fine young man who worked through several obstacles to deliver my car dolly. He did so with professionalism and a positive attitude. He was polite and went out of his way to ensure I was satisfied. Thanks Chris!
This is the best Uhaul location in Mobile, AL. Friendly staff and large parking lot for easy pick up and drop off.
Improve on time
Not comfortable with associate using their own phone to transmit my DL onto Your screen. Even though I know that is required by you. It is disconcerting. The associate was great though, explained how & why.She was very courteous .
Everything was great
Get more staff because, the wait time was a little too long to pick up and drop off
Get the right customer email and don't send me any more shit. I don't have any accounts with you. You don't give any way in the emails to opt out. If you send me any more I'll file a report with the FCC.
There is a lot of foot traffic from the apartment/hotel nearby. This makes it uncomfortable when returning vehicles after hours.
Deposit be placed back to card within 24hours..two days later and I'm still waiting
I'm sorry I didn't catch the name of the men working at the Drop Off... but they were really friendly and concerned if there were problems
All good. Perfect
I was greeted on the lot without having to go inside. The rep had all my info and drip off was simple.
Poor agent was swamped with customers... he did an excellent job
Keep doing what you do
My charges were duplicated and duplicated again causing issues with my account!!!
This location was great, the staff was very friendly (both) and so helpful.
The equipment was ok. But the van smelled as if it were burning. And the Customer Service Representative was not very clear about the charges and he didn't not verify anything as far as the gas or milage. He was the worst.
Very nkice customer service
The truck smelled of cigarette smoke but other than that I had a pleasant and speedy experience.
The 9 inch cargo van that I reserved was not cleaned. When I arrived the representative tried to give me a conversion van that was old and dirty. After finally getting the cargo van it was dirty.
Way too slow in morning.
I would have liked the U-haul employee who handed the keys over to me to walk around the U-haul with me to inspect the truck and make sure there were not marks or dents.
Have the people on time for an appointment. Have equipment in working order. Be nicer to customers
I have no complaints, issues, or concerns. The online booking was simple and convenient. The employees I encountered for pickup and return were very courteous and knowledgeable. Great experience for me!
The employees were great. However, whoever is putting in the locations to pick up a uhaul needs to double check ✔. I went to the location my reservation showed and it wasn't the right one. The employee at the wrong location was kind enough to find the right one. It an unnecessary waste of time and gas.
Even though the drop off was a disaster, i would like to give credit to (2) of your outstanding employees, Aerial Darbonne and Tracy Holcombe. Both of these ladies lived into your goal of a positive customer experience. I was getting ready to blast u-haul on FB and twitter before talking to Aerial this morning. She immediately took control of the situation and completely resolved my problem assuring me she was going to handle everything and not to worry.. I will say you have some issues with this Mobile location that you need to get under control... quickly. Thankfully you have people like Aerial and Tracy to clean up the mess. I hope this is received as constructive criticism and positive affirmation for 2 AWESOME ladies! Give them each a bonus!!
Nothing you did great job
They switched trailers on me. And then they build me for two trailers. Mischarged me twice. The trailer I rented has been returned but the trailer that the show was rented hasn't been. And they still had me paying for it the trailer that someone else now has. Highly unlikely I will ever use this location or let anyone that I know use this location. For this being a hub like location for U-Haul it is very poorly organized and ran.
Great service as usual!
The best you have
Very helpful and excellent location the way they should always be
Quick, clean and friendly
The check in process is annoying, if a person were not tech savvy it would be an issue . Our truck was covered in damage and app was not working to document it The after hours check in was tedious . I pay to rent the uhaul not to work for uhaul . It's not my job to check damage or check in
Excellent experience!
Everything was good no complaints.
They did a good job.
Please consider adding a senior citizen step up,particularly on the driver's side. On the 15 foot truck the step up to the driving platform is considerable for seniors moving into smaller homes. Use it as a marketing tool... Only company with handy helpers for seniors.
Answer the phone when customer is calling! I left my garage door opener on the driver side visor. I stayed on the phone waiting for someone to pick up the call, someone finally did said the calls had been rolled over. She said they would call me. It is not your fault I left the door opener in the van. Just need to let someone there know so they might retrieve it for me
Everything went without a hitch! Quick and easy! Staff did a great job!
I had an issue picking up at my first location. No one could help me and I was transferred to this location. Picking up the Uhaul was no issue at this location. Dropped it off a day early. I called several times to make sure it was no issue to drop off early and couldn't get through to no one. Call center never picked up. I just went ahead and took it and it was no problem. I was told that I am good to go and should receive an email in about 30 minutes. The next day I get a call and they asked where the Uhaul was at and do I plan to keep it longer. I tried to call again and the call center never picked up. Was on hold for at least 30 minutes. I had to go to the actual store and tell them that I brought it back. The gentlemen at the counter was not professional at all... on his cell phone while talking to me but was very apologetic for the inconvenience. Not sure if this really matters because you guys will get business regardless and more than likely will have to use you again. Customer service really needs help.
This people in this location are the best I use the trailer 2 o 3 times per month and I go there becouse those people are the best in Alabama
They overcharme at the place of pick it up and one of the strap was broken, I had to buy one for haul my car.
Bad location, unclear where to park truck or enter facility. Looked like junkyard. Unclear which building to enter. Buildings in disrepair.
Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
Thank you so much for everything.
Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
None
The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
I experienced 3 price increases during my contract. This place was way to expensive!
I really appreciate the two workers that was took care of me that day, they was very helpful.
Customer service up on renting and return was excellent. Good group of people.
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Extremely helpful staff and they provide a great service.
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
The location was Very convenient and the staff was friendly..
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
They helped out tremendously. Thank you Thank you
Great , great people. Can't say that about everyone with U Haul.
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Fantastic staff. Always professional. Always helpful. Always well trained.
N/A
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Made everything so very easy great service
I receive great service and was very satisfied
All that was expected was fulfilled.
Doing a great job.
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Best move I have ever experienced. Great customer satisfaction. Would recommend.
I would use you home in the future
Lack of communication
We had a great experience. Friendly and helpful staff made this transition easy.
Everything was done in a timely manner
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
I didn't have to visit the site.
THE STAFF WAS VERY KNOWLEGEABLE.
made my storage & moving very easy
