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Laketchia C.Customer Reviews for U-Haul Moving & Storage of Bel Air
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've discussed the issues with management already but the guy helping us was going to let us leave with a 2 year old expired tag. It took getting the manager involved to figure out a solution. The manager(Cody) was great help in the end but I can't say the same for the guys working under him. Thanks
Cody D.Professional
John H.Staff was prepared and took care of me quickly and efficiently. Great people work for you
Roy M.Staff was extremely helpful
john L.This is the 2nd time that we have dropped off equipment at this location and just like before, the employees are friendly and professional and treated us like old friends.
Fred W.The truck I rented was not clean and had not been washed.
Raymond B.Quick, simple, and easy drop-off which was great. Highly appreciated the helpful and quick drop-off.
STEVE L.Replace the driver seat to an adjustable one. I had to sit halfway up on the seat to be able to reach the ⛽ pedal . If I had to driver home which about 600 miles I prwluldnt hVe me it. It would have put a strain on my back.
Charlotte L.GREAT SERVICE FROM TAYLOR
Kayla A.I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock
Cassandra S. | First ImpressionsIf they need road side assistance, get them actual help. Not just continue to tell someone they'll be there in 15-20 minutes then take HOURS!!
Brittany N.The location had ample number of employees who were quick to assist and pleasant to the customers.
Donald R.Crack heads walking around everywhere and a bum passed out on our truck before we could get it checked in. My son locked his wallet in the truck and we couldn't get anyone to answer the phone for a week. Even the 1-800 number for uhaul wouldn't help.
Leah M.Recommend 100%
Fernando R.Kevin Pocase & Andrew Brantley really set the bar high when it comes to costumer service. They both were knowledgeable, friendly, and made sure I had everything I needed in a timely fashion. Please tell the guys thanks on my behalf!
Celeste D.Awesome!
Jordan G.The only issue we had was we had to Travel to 3 different places to finally pick up our Truck. Was not happy about that. Do not plan to use U Haul again
Larry L.All Good
Kenneth C.Chris was excellent. He has superb customer service skills. The absolute best at what he does.
David J.Awesome
MICHAEL V.Great service! Very Fast' Friendly!
chantel B.The drop off experience was great
Lori G.Nothing, the process is great.
Timothy F.Terrible collection of immature staff. Never will I come back. I would fire entire staff
Steve D.Continue the old process..when you had a salesmen walk the u-haul with you.you really had to earn your money then.
Alventa H.Chris is very professional and made our experience excellent!
Fred W.Low tire icon was on when I first got in the truck and the return confirmation questions are not user friendly. Too many photos requested and took me over 15 minutes to complete. I had put the key to the vehicle before completing the return information. I had to guess at mileage. Need to inform customers to complete check in before leaving vehicle plus I could not find odometer to read mileage.7
Gwen M.Great experience overall!!! Thanks
Rob L.What is rental rate then you pay rent charge. So you are paying 39.95 twice. Was very surprised 😲 the bill was 70$ plus . If that's how you do things I was very surprised. Cody was very good, nice and helpful too. Other than blindsided by the price everything was top notch.
DEBRA G.check in takes way too long.
Alan H.Mobile staff were very professional and helpful throughout the time I was dealing with U Boxes and storage concerns. Manager Cody was very helpful with account issues. I was very pleased working with staff member's.
Elizabeth J.Passenger door wasn't very secure. I reserved an appliance dolly but the store didn't have one for me
Joel K.Not sure everything went well for me.
KARL R.Experience was great. Fast service, clean equipment, easy check out and in. No real improvements needed.
Susan T.The young man that checked me in was great. Above and beyond, I didn't have to lift a finger.
Bruce A.Online drop-off was a nightmare. The link I received by text couldn't find my location, so I was stuck. The app kept asking me to take more dash photos, so I was stuck. The text help said they couldn't help at all, and after 20 minutes I finally got a human who took care of me seconds before the drop-off deadline
PAMELA N.It was a very easy process
Paul W.The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back! Terri
TERRI D. | Overall ExperienceMy move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!
Tee W. | First ImpressionsGreat Service
WANDA W. | First Impressionsquick to help unsolicited! Made the experience quite pleasant.
ROBERT H. | First ImpressionsI just want to say Cody Hill is the best manager ever he is he helped me by Above & Beyond he went all out the way to make sure I was safe comfortable and helped me with everything both of the guys that works with him also were very helpful this is the best place ever
SHAVON B. | Overall ExperienceThe staff there is very nice and helpful they will work with you when you need them
DECEMBER H. | First ImpressionsThank you so much
winifered a. | Overall ExperienceThk you
Eugenia B. | Overall ExperienceGreat job
Donyella M. | First ImpressionsOne payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.
Chiquita P. | Overall ExperienceGreat Location
SYLVESTER P. | First ImpressionsThanks for the excellent service 😀
Ingrid C. | Overall ExperienceHorrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞
Shyoki M. | Overall ExperienceI love all of the staff, they all need raises and a lunch of their choice. viva la uhaul
India H. | Overall ExperienceSomeone broke into the building and broke every window on every car.
Roderick P. | Overall ExperienceWell I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!
Alicia J. | Overall ExperienceThe staff at this location is always amazing. And go out of their way to help.
Tracy P. | Overall ExperienceThey were very helpful n nice
brandy l. | First ImpressionsGreat staff and crew! I will most definitely recommend and use again as well!
PATRICK N. | Overall ExperienceExcellent customer service and friendly staff.
Sheena H. | First ImpressionsEverything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible
jennifer m. | First ImpressionsI found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats
Kayla E. | Overall ExperienceCody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
charles w. | First ImpressionsThank you so much for everything.
Mary L. | Overall ExperienceConstance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
Tamika D. | First ImpressionsThe manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
Lyman H. | First ImpressionsI needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
Keith F. | First ImpressionsNone
rochelle v. | First ImpressionsThe automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
Rosemary G. | Overall ExperienceI experienced 3 price increases during my contract. This place was way to expensive!
Bridget l. | Overall ExperienceI really appreciate the two workers that was took care of me that day, they was very helpful.
LORETTA M. | First ImpressionsCustomer service up on renting and return was excellent. Good group of people.
Tammy M. | First ImpressionsI was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Paula G. | First ImpressionsExtremely helpful staff and they provide a great service.
eric m. | Overall ExperienceMy truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
Christopher K. | Overall ExperienceThe guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
fiora l. | First ImpressionsStore was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Rosemary S. | First ImpressionsThe location was Very convenient and the staff was friendly..
Micheal W. | Overall ExperienceTried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Peyton G. | Overall ExperienceDavis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Lisa M. | Overall ExperienceThey helped out tremendously. Thank you Thank you
Terri W. | First ImpressionsGreat , great people. Can't say that about everyone with U Haul.
Laurance M. | First ImpressionsI have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Kay P. | Overall ExperienceFantastic staff. Always professional. Always helpful. Always well trained.
John N. | Overall ExperienceN/A
carlos s. | First ImpressionsMr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Marvin J. | Overall ExperienceMade everything so very easy great service
Ralph R. | First ImpressionsI receive great service and was very satisfied
Angela F. | Overall ExperienceAll that was expected was fulfilled.
jim s. | ReservationDoing a great job.
Mary N. | Overall ExperienceHad to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Gwhynn H. | Overall ExperienceBest move I have ever experienced. Great customer satisfaction. Would recommend.
ralph m. | Overall ExperienceI would use you home in the future
Bennie S. | Overall ExperienceLack of communication
Jason G. | Overall ExperienceWe had a great experience. Friendly and helpful staff made this transition easy.
Jessica s. | Overall ExperienceEverything was done in a timely manner
Anna B. | ReservationThe manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
JANIE T. | Overall ExperienceEXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
Edward H. | Overall ExperienceI didn't have to visit the site.
LyDia B. | Overall ExperienceTHE STAFF WAS VERY KNOWLEGEABLE.
Erica D. | Overall Experiencemade my storage & moving very easy
Janice S. | Overall Experience