Customer Reviews for U-Haul Moving & Storage of Bel Air
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bel Air
Wanda W. on
You’re already doing a great job!
Laurie W. on
Our experience was stressful due to renting the wrong size truck. The guidelines posted need to be revised. We rented a truck for a 3 BR house for our 2 BR apartment thinking we would have plenty of space & no worries. The 21’ truck was too small. We did not have a washer or dryer or refrigerator & it was way too small. The moving crew took apart our entertainment center, dining table, & sleep # bed frames to fit them in the truck. We filled our 2 cars up too. We’ll drive back & get the remaining few things in my SUV. It took the loading crew 4 hours to load due the truck size being too small. I would recommend everyone call U-Haul with a list of your belongings or go see the truck before moving day. The guidelines are not accurate.
Morgan L. on
Orgionally I had requested a 15' tuck and tow trailer. 2 items that both require a separate parking spot when dropping off. The original drop off location(located on Airport Blvd.) was probably the smallest parking lot I have ever seen. 6 maybe 8 parking spots located basically on the street is not enough room to unload a car and detach a trailer from a truck.
Jacqueline S. on
The U-Haul was filthy! It also had multiple lizards inside of it! Whenever I dropped the U-Haul back off the guy with the dreads was very unprofessional! He tried to start an argument with my dad who didn’t say I word to him. He claimed my dad slammed you U-Haul door when all he did was shit the door like a normal human being would. I had to tell him to keep it professional but instead he continued blurting our things such as “if you would’ve broke that window you was going to pay for it.” He made me very uncomfortable and I would NEVER do business at this location again! I will make everyone aware of how unprofessional that worker was!
Travarus F. on
No improvements at all. Great staff. Great customer service. Very helpful with everything.
Quincy B. on
Very Professional, and clean!!! Thank you
DONALD L. on
Keep doing the same for every customer.
Jeanie M. on
Have more available employees during the afternoons when everyone is trying to turn in equipment/vans.
Pamela H. on
these guys were awesome took care of my truck right there and then explained everything to me. Everything checked out great. Wanted to make sure I didn't have any issues with the truck during the trip. I mentioned that my driver's license credit card another documents for stolen out of my billfold in the Plano Texas U-Haul. they were so sorry to hear that because that's not what they represent with that company. They could not believe it.
Ashley T. on
Overall a good experience, however, your system was very slow (was told you guys were having issues) and with only one person available to speak to I was there a lot long than I expected.
Angela P. on
I express checked in online, yet I had to wait inside the store for 45 min to be helped. Then I was charged 3 times for the same service. Hoping U-haul will adjust that. There was only 1 employee to help 12 customers during the time i was there.
Jeffery G. on
The guys were very helpful, courteous, and friendly. Keep up the good work!
Tammy M. on
Customer service up on renting and return was excellent. Good group of people.
Lasonja B. on
The girls were very helpful customer service was great and assistance.
Frank C. on
It was a painless rental , the employees Kaitlin and Constance were the most knowledgeable, helpful and polite people I've ever dealt with at any rental company, and I've used many . UHAUL has two great people working for them. I will use this location again and send y'all many customers, thank you again Kaitlin and Constance , sincerely, Frank
William G. on
Possibly have more staff working this location on Sunday.
Renata S. on
The young lady that's helped me at this location was awesome, she has wonderful customer service skills and I can't remember her name but she was great
nicole M. on
Excellent and fast service
Paula G. on
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
eric m. on
Extremely helpful staff and they provide a great service.
Christopher K. on
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
fiora l. on
The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
Rosemary S. on
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Micheal W. on
The location was Very convenient and the staff was friendly..
Peyton G. on
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Lisa M. on
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Terri W. on
They helped out tremendously. Thank you Thank you
Laurance M. on
Great , great people. Can't say that about everyone with U Haul.
Kay P. on
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
John N. on
Fantastic staff. Always professional. Always helpful. Always well trained.
carlos s. on
N/A
Marvin J. on
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Ralph R. on
Made everything so very easy great service
Angela F. on
I receive great service and was very satisfied
jim s. on
All that was expected was fulfilled.
Mary N. on
Doing a great job.
Gwhynn H. on
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
ralph m. on
Best move I have ever experienced. Great customer satisfaction. Would recommend.
Bennie S. on
I would use you home in the future
Jason G. on
Lack of communication
Jessica s. on
We had a great experience. Friendly and helpful staff made this transition easy.
Anna B. on
Everything was done in a timely manner
JANIE T. on
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
Edward H. on
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
LyDia B. on
I didn't have to visit the site.
Erica D. on
THE STAFF WAS VERY KNOWLEGEABLE.
Janice S. on
made my storage & moving very easy