Customer Reviews for U-Haul Moving & Storage of Bel Air
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Bel Air
Jessica S. on
Everything was great.
Charles S. on
Great experience with Ihaul crew rental and return. Equipment was in excellent shape.
Tyler M. on
The staff a was friendly, helpful and made this an easy experience!
Charles B. on
Facilities were extremely full and your 2 associates were on the A game handling things with more than 10 customers in line you may need more than 2 reps working on a Saturday
donald H. on
Absolutely not enough staff, but they were friendly and apologetic.
Alyce W. on
Happy, nice, friendly people.
Ruddles B. on
Quick and easy. Friendly and very helpful people working there.
Josette D. on
Friendly staff... will definitely use this location again or refer!!
Michael R. on
Nothing!!!! The guy I rented it from was awesome !!! He answered all my questions was very professional.!.!. When I return it the little guy was very respectful and professional that checks the trucks back in!!! All around best U-Haul to rent from
Bridget l. on
I experienced 3 price increases during my contract. This place was way to expensive!
Ronald R. on
When I returned the rented trailer, while disconnecting from my son's jeep, your employee broke his hitch/ light cap and then just handed it to me as if he didn't know what happened. Because I was under a time restraint, I choose to handle it at a later date! I will report to manager.
Jeremy I. on
Greatly appreciate the service provided. Follow the rules & your towing travels will be fantastic. Also. Idek who you are.
Trevor B. on
First off, i was told some incorrect information on the phone by a rep. The manager comped the additional expenses but had an attitude about it as it were my fault.
Mark T. on
Everything was made easy at checkout.
Tracy T. on
perfect for our needs - to get wedding decorations to venue
Shane L. on
Very professional and knowledgeable
Robert G. on
Very good customer service.
Daniel M. on
try to improve chain attachment; first attached when dead weight, once wait was added chain was dragging, went back for them to adjust, but later still dragged on road, had to attach it again,
Tamasha W. on
Great service, professional, very nice crew!!
Ricky L. on
Loved the curb side service. Checkout was easy and quick
Jonathan C. on
The truck was clean but the engine shakes like it’s falling apart.
JUDSON M. on
Only 2 agents available for check-in so the wait was a little long. The self check-in could use come work since some info doesn't carry over. Otherwise the experience was pleasurable.
Edward T. on
Keep treating every customer like they’re the only customer.
Taneisha D. on
Poor customer service! 3 employees sitting there doing absolutely nothing and I almost had to beg them to assist me.
Lori K. on
It was a great experience and I would recommend the same to anyone!
ALAN W. on
Don't use the combination "DORK" on the key locker locks. It makes a fellow paranoid. :)
Enrique S. on
Tow dolly was not operable, tech had to install a new light. Also, latching hitch to the left ramp broke during transit and ramp came off and dragged on the middle of highway. Had to stop on the side of dangerous road to tie it down. Also, entire light came off during transit and drove with only one light. Very bad experience.
Loretta M. on
I really appreciate the two workers that was took care of me that day, they was very helpful.
Mack H. on
Very good people. Very helpful. Quick, fast, and efficient return.
Alonzo D. on
Will be hard to improve. Co courteous respectful eager to help the men were neat and clean, trailer was exceptionally clean I don't know of any complaints and I could even find one if I looked and I'm a pretty tough ., I am picky picky picky, service prevailed that is great you can't find that everywhere today
Claudell W. on
Had no problems computers were a little slow
George B. on
Nothing always great service at this location
Ahmad N. on
This location was easy to find based upon others experiences. The owners Maricco & Alison was a pleasure to work with. They made my experience much greater than the last. Thanks U-Haul, keep up the good work!!
George H. on
Very good but business like. Last time friendly and happy
David H. on
After a bad experience with another location, this is the only location I will use now.
Cary M. on
The 24/7 TruckShare process is insanely cumbersome and difficult. The "accept/dispute" photos of the vehicle are out of date and the time/difficulty to update or accept them should not be pushed off on customers. The number of site/system errors when trying to update the incorrect mileage and gas level of the vehicle were obnoxious. The only reason for this 5-star review is the kind & helpful staff who worked around the TruckShare process.
Tiffany D. on
Only complaint is price..I used the 10 foot $19.95 truck for 4 hours and my bill was $76.00...absolutely ridiculous...
Greg J. on
Mike, Randal & Wanya were very professional, careful and respectful. I would highly recommend these guys to everyone for their move.
Larry E. on
Good experience...
George H. on
Professional and helpful at 7 am and 7 pm
Clay D. on
First trailer had a taillight issue. Workers quickly swapped trailers to one which worked properly. Great experience!!
Tammy M. on
Customer service up on renting and return was excellent. Good group of people.
Paula G. on
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
eric m. on
Extremely helpful staff and they provide a great service.
Christopher K. on
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
fiora l. on
The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
Rosemary S. on
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
Micheal W. on
The location was Very convenient and the staff was friendly..
Peyton G. on
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Lisa M. on
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
Terri W. on
They helped out tremendously. Thank you Thank you
Laurance M. on
Great , great people. Can't say that about everyone with U Haul.
Kay P. on
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
John N. on
Fantastic staff. Always professional. Always helpful. Always well trained.
carlos s. on
N/A
Marvin J. on
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Ralph R. on
Made everything so very easy great service
Angela F. on
I receive great service and was very satisfied
jim s. on
All that was expected was fulfilled.
Mary N. on
Doing a great job.
Gwhynn H. on
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
ralph m. on
Best move I have ever experienced. Great customer satisfaction. Would recommend.
Bennie S. on
I would use you home in the future
Jason G. on
Lack of communication
Jessica s. on
We had a great experience. Friendly and helpful staff made this transition easy.
Anna B. on
Everything was done in a timely manner
JANIE T. on
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
Edward H. on
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
LyDia B. on
I didn't have to visit the site.
Erica D. on
THE STAFF WAS VERY KNOWLEGEABLE.
Janice S. on
made my storage & moving very easy