Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Answer the phone when customer is calling! I left my garage door opener on the driver side visor. I stayed on the phone waiting for someone to pick up the call, someone finally did said the calls had been rolled over. She said they would call me. It is not your fault I left the door opener in the van. Just need to let someone there know so they might retrieve it for me
Everything went without a hitch! Quick and easy! Staff did a great job!
I had an issue picking up at my first location. No one could help me and I was transferred to this location. Picking up the Uhaul was no issue at this location. Dropped it off a day early. I called several times to make sure it was no issue to drop off early and couldn't get through to no one. Call center never picked up. I just went ahead and took it and it was no problem. I was told that I am good to go and should receive an email in about 30 minutes. The next day I get a call and they asked where the Uhaul was at and do I plan to keep it longer. I tried to call again and the call center never picked up. Was on hold for at least 30 minutes. I had to go to the actual store and tell them that I brought it back. The gentlemen at the counter was not professional at all... on his cell phone while talking to me but was very apologetic for the inconvenience. Not sure if this really matters because you guys will get business regardless and more than likely will have to use you again. Customer service really needs help.
This people in this location are the best I use the trailer 2 o 3 times per month and I go there becouse those people are the best in Alabama
They overcharme at the place of pick it up and one of the strap was broken, I had to buy one for haul my car.
Bad location, unclear where to park truck or enter facility. Looked like junkyard. Unclear which building to enter. Buildings in disrepair.
Average bc of the process of renting the vehicle to start with. The people checking you in/renting the vehicle are slow and have ZERO management. I'm pretty sure one of the guys was higher than a kite. Failed to mask up, but had no problems wearing his sunglasses inside and mopped around while people waited. Returning the vehicle: I pulled up 12 minutes b4 closing time. Watched the girl In the office run to turn off the open sign. One employee came out an apologized and checked my vehicle back into your inventory. He couldn't have been more friendly or helpful. I wish I had gotten his name. Hopefully you can see who I returned the vehicle back in with. He is the only reason I didn't give a lower score.
If your policy is for the customer who use their phone to be able to walk to the side of the counter and show their phone for the keys, then your employees need to know that because i was ignored and made to wait while they handled other business first.
Keep up the great work. Your service representatives were very helpful and courteous. It makes rental an easy task and I look forward to, hopefully, our one last trip to finalize our move. I was amazed at how well the trailer tracked behind our truck, and those hydraulic brakes seemed to keep the trailer and the towing vehicle, one unit. I never once, felt like the trailer was pushing me. I wish I had one of these trailers.
Everything was perfect. Dont change a thing.
The only issue I had was that the vehicle smelled like cigarette smoke when we got it. I would like to say that the associate that helped me was excellent both at pick up and drop off. It was a fast and easy process!
I enjoyed my rental experience at both locations pick up and drop off.
Excellent customer service.
N/a
Make it obvious that a 15 foot truck is only 13 feet nine inches long at the floor. using the "attic" to get 15 feet is very misleading. Caused me to make 2 trips instead of one.
Nothing. Everyone and everything performed absolutely the way I would always want it to happen. Thanks,
Excellent service.
N/a
We rented a 6x12 trailer to move a couch. The associate attached the trailer incorrectly and it came off a few miles down the road on a busy interstate. We were able to reattach it while stopped in the middle of the interstate and stopped at the next U-Haul location in spanish fort Alabama. They informed us it was attached incorrectly and fixed it for us. We returned the trailer later that day and asked a different employee to check the picture the first employee too and he confirmed it was attached incorrectly. The second employee was very respectful and handled the situation flawlessly however I would not recommend the location again because the employee who originally attached the trailer is eventually going to get someone killed. Very disappointed in the service received from her.
You can make your self checkout less of a major pain in the ass. U-haul as a company can stop having deceptive and disgusting business practices, but, you won't.
Sign said wait in equipment. I waited. Only customer! I waited and waited. Nothing went to wake up worker. She did not have a mask. Nasty!
Nothing. Everything was Great.
Ubox containers not weather proof, or pest/rodent proof. Storage x1 yr/2mo = furniture, boxing, items all covered in rodent feces and mold/mildew.... extremely disappointing. Cost is inexplicable for paid monthly per container vs quote at destination (30$ difference per month) after facility transfer fee PLUS REFUSAL to prorate move out mid-month due to hurricane forbidding transfer +2wks. Happy with personal service provided for front door delivery of containers, absolutely despise the charges!
Great customer service
Thank you
I want my refund that They keep saying will go back to my card !!
I submitted a concern that I was charged for fuel, but I filled the truck back up to where I began. I have photos to show.
head light on drivers side not working
Never a problem at this location.
Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.
Friendly and very helpful. Wonderful customer service ðŸ‘
The woman that helped me was very professional and courteous plus knew what she was talking about. She knew her job
I did remote check in & drop off and everything went great. However I did try to asked the attendants at the desk one thing about prior damage to the vehicle being marked with and X. They were both on their phones... not at all friendly.... and not very eager to help or answer my few questions. Seems they would have wanted to help considering they didn't have to do anything else during my remote check-in. Other than that things went seamlessly!
If I ever need another u-haul, I would like to utilize the drop off location in Mobile, AL.
I was over charged and they knew it, bad customer service will never use this company again and will tell everyone i know 👌
My check-in took less then 5 minutes. The guys outside worked very well together to unhook, inspect and receive in the trailer. Good job U-Haul.
The manager was very rude. I will never come back and will inform others to go elsewhere. Worst service ever.
Have the equipment needed at a location closer to my home
Not sure the precheck pickups was working correctly as the store requested I verify all the info I had previously provided during the original reservation and precheck process. The real pickup process took about 15-20 minutes which I thought would only take 5 minutes.
Get more 20' trucks
Very friendly & helpful staff. No hassles renting or returning. Very pleasant experience!
I was given one price and told I could keep the truck and trailer for 24 hours, I returned it after 8 hours and was charged for 2 days use, I was charged an additional 75$ more than I was quoted and I returned stuff earlier than quoted. Will not use U-Haul again
No improvements needed! The truck i rented was so clean and well maintained. When i was done with my rental, all the staff had facial coverings and remained a minimal social distance while still making sure that everything with my rental process was satisfactory.
The windshield had water streaks on the inside of the cab, but over all the truck was clean. Still a great experience.
No suggestions; everything went well.
Nothing
I pulled up to return the trailer and waited 10 minutes, no one showed up. Went inside and there were 4 people waiting and 2 people working. One on the phone and one helping someone. The one on the phone seemed in no hurry to help anyone. Once the other person finished with his customer, he left the office, leaving 3 of us and the only remaining service person on the phone. The other person never returned. When the person got off the phone he helped the rest of us and then returned with me to remove the trailer. Outside, I did see the other service person walking around the lot alone. Overall, it took me about 30 minutes to return the trailer. Very frustrating.
Both young men were very polite, knowledgeable and kind.. The young man Chris was a standout...
On your Uhaul site would be helpful to know the door dimensions of the enclosed trailer. Door opening size is why we had to get 2 different trailers.
The customer service rep was helpful and quick
Teach your employees how to use the computers. Took me almost 45 minutes to rent a truck. Ridiculous
My ratings include my experience with the Uhaul company overall. I had a terrible experience with this company. WEEKS of calling customer service, receiving conflicting or incorrect information. I was often transferred to multiple people and received no information about when I could expect my container to arrive. My container was late being dropped off and picked up. I was charged TWICE and still have not been refunded for one of the worst moving experiences I have ever had.
Nothing. The entire experience was quick and easy
Just keep on doing an awesome job ðŸ‘
Thank you so much for everything.
Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing
The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me
I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...
None
The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.
I experienced 3 price increases during my contract. This place was way to expensive!
I really appreciate the two workers that was took care of me that day, they was very helpful.
Customer service up on renting and return was excellent. Good group of people.
I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther
Extremely helpful staff and they provide a great service.
My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question
The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!
Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.
The location was Very convenient and the staff was friendly..
Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.
Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.
They helped out tremendously. Thank you Thank you
Great , great people. Can't say that about everyone with U Haul.
I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.
Fantastic staff. Always professional. Always helpful. Always well trained.
N/A
Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge
Made everything so very easy great service
I receive great service and was very satisfied
All that was expected was fulfilled.
Doing a great job.
Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!
Best move I have ever experienced. Great customer satisfaction. Would recommend.
I would use you home in the future
Lack of communication
We had a great experience. Friendly and helpful staff made this transition easy.
Everything was done in a timely manner
The manager at the I-65 Frontage Road is AWESOME he was so helpful. After almost 4 years of storage I was happy to finally moved my stuff to my home in Mississippi. Kudos to Toni and Brock too.
EXCELLENT CUSTOMER SERVICE WILL RECOMMEND U HAUL TO ANY ONE NEEDING STORAGE.
I didn't have to visit the site.
THE STAFF WAS VERY KNOWLEGEABLE.
made my storage & moving very easy
