Customer Reviews for U-Haul Moving & Storage of Bel Air

6,231 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

(251) 343-7101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd, near Dauphin Way Baptist Church)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very satisfied

Shannon B 
Rating:
5.0

Customer did not leave a comment.

linda h 
Rating:
5.0

Both the young lady who installed the hitch and the gentleman Store Manager were fantastic. I was recommended to you by John Hincle at Joe Bullard. He said they send all to this store....I really se why they do. I have used the hitch already and it works as good as the manager told me it would. This man is a hustler. When you need someone to promote.... He is our guy!!!!

BOB H 
Rating:
2.0

Employees need to move faster to try to serve their customers. Also Answer the damn phone! I had a simple question, but had to drive all the way back to the location to ask it since they wouldn't answer the phone any of the times I called. I won't be using this location again, and will likely rent from Lowes or HD or someone else in the future.

Douglas M 
Rating:
2.0

I was given an old truck that had a leak and damaged some of my boxes.

Carla s 
Rating:
5.0

Customer did not leave a comment.

Cassandra R 
Rating:
5.0

Have rented trailers in the past. Everything is handled easily and very organized. Will be renting trailer in the future.

Charles S 
Rating:
5.0

Customer did not leave a comment.

Ben R 
Rating:
5.0

Staff professional, to the point, get business done. Friendly and courteous.

Kenneth B 
Rating:
5.0

Remind customers if they want the U-Haul insurance if they extend their reservation. I tried to call the second day and was informed the insurance must be requested at the time of extension. I was afraid of damage of any king even when parked. Whew! I was safe but anxiety was real until I returned it

sonja a 
Rating:
5.0

Customer did not leave a comment.

hector t 
Rating:
5.0

Customer did not leave a comment.

Thomas J 
Rating:
5.0

Lower the price other then that excellent!!!👍👍👍👍

Jajuan C 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

make the reservation thing better for each location because i book one location and they didn’t have the van i had to drive to another location

Deasia Y 
Rating:
5.0

Customer did not leave a comment.

Lisa G 
Rating:
2.0

Customer did not leave a comment.

Dung T 
Rating:
5.0

Great service thanks

armelia r 
Rating:
5.0

Customer did not leave a comment.

TIMUR M 
Rating:
2.0

The drop off location in Mobile of I65 was awful. We pulled into the drop off and the employees would not come over to take the trailer off our vehicle and talk with us. My husband ended up doing it and when the trailer was fully off the vehicle they finally came over to say “you are good to go…” All the other U-Haul drop offs have come out and removed the trailer and at least checked us out. This one they just stood around until the work was done.

Whitney P 
Rating:
5.0

Great staff at this location. Check out and in was quick and efficient. The mobile app failed for check in, but the local staff took care of it and was on way.

Leonard R 
Rating:
5.0

Customer did not leave a comment.

nathaniel r 
Rating:
5.0

Very courteous people.

ARTHUR H 
Rating:
5.0

People under 5.0' should have cushions to support back. Some of us are short framed, meaning torso is short. Hard to see over dash. Other than that, service was excellent!!

Elizabeth M 
Rating:
5.0

Ethan went out of his way to work me in, even though there was a hiccup with Uhauls website. He then proceeded to finish the job in less than half a day, all while calling to make sure I knew what was going on, and keeping me updated. He even ended up saving me some money, as he was able to fix a problem without having to order expensive parts. Ethan and the hard-working crew over at the Uhaul of Bel-Air in Mobile, Al exemplify customer service and work ethic. I hope others can be as lucky as I am to have such a great experience.

Lee V 
Rating:
5.0

Customer service was first rate!

Linda G 
Rating:
5.0

Quick/easy drop off. Friendly staff.

William K 
Rating:
5.0

Customer did not leave a comment.

Alicia B 
Rating:
5.0

Customer did not leave a comment.

QUANISHA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natasha C 
Rating:
5.0

Good job

Hugo C 
Rating:
3.0

Don't know personally I fell u haul is expensive

Sandeep B 
Rating:
5.0

Customer did not leave a comment.

mark w 
Rating:
4.0

Dropping off was quick and simple. They helped unload the auto transport so it would be easier to get gas which was super helpful. Even in the pouring rain they were so nice to help get everything off and situated! When we went inside we were greeted with all smiling faces and we got a copy of our receipt with no issues!

Daria W 
Rating:
5.0

The staff was great❤️and very helpful 🙃

Thomasina P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
5.0

Everything was fine but the windshield could have been cleaner. The folks in both the pick up and drop off locations could not have been nicer or more helpful!

THOMAS R 
Rating:
5.0

You’re already doing a good job.

Royce P 
Rating:
4.0

Customer did not leave a comment.

SCOTT S 
Rating:
3.0

Customer did not leave a comment.

KARIM A 
Rating:
1.0

IT'S HARD TO FIND GOOD HELP IN THIS DAY AND TIME. THIS PLACE DIDN'T MISS OUT ON BAD HELP. CUSTOMER SERVICE SUCKED AND SO DID THE EQUIPMENT I RENTED. THE TRUCK I WAS GIVEN WAS DIRTY AND THE A/C DIDN'T WORK AT ALL. IT WAS OVER 100 DEGREES WITH THE HEAT INDEX. MADE FOR A HOT DAY. WHEN I TOLD THE VERY SHARP GUYS AT THE UHAUL PLACE. NOT ONE OF THEM SAID A WORD. THEY WERE ALL YOUNG AND I DON'T THINK THEY UNDERSTOOD ANYTHING THAT WAS GOING ON AT ALL. THIS PLACE IS SUCKS!!!! THANK YOU

Armand M 
Rating:
5.0

I’m reserving again this week

SAMUEL C 
Rating:
5.0

No complaints

Andrew L 
Rating:
5.0

Customer did not leave a comment.

Maurice F 
Rating:
5.0

Customer did not leave a comment.

aaron e 
Rating:
5.0

Customer did not leave a comment.

aaron e 
Rating:
3.0

The service was great but u need to have a rental place Closet than the service road.tgat put us in a busy part of the traffic especially pulling a Trailer

Diane S 
Rating:
5.0

Customer did not leave a comment.

richard w 
Rating:
4.0

Dropped off truck and trailer. They have a spot to pull in . Sign says wait for someone in vehicle. No one came for 10 min. I walk inside and the guy immediately tells me to wait by the truck. When someone arrives they tell me I can go. Made no sense to me.

Alfred G 
Rating:
5.0

Customer did not leave a comment.

alesia t  |  Overall Experience 
Rating:
5.0

Great place

John S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeriel D 
Rating:
5.0

Stay the same

JENNICE W 
Rating:
5.0

Customer did not leave a comment.

Anas K 
Rating:
5.0

Customer did not leave a comment.

herbert s 
Rating:
5.0

Customer did not leave a comment.

Pepper P 
Rating:
5.0

Customer did not leave a comment.

Summer M 
Rating:
5.0

Customer did not leave a comment.

Anas K 
Rating:
4.0

These folks was great other than I had to go out of my way to return trailer here.

karean w 
Rating:
2.0

Customer did not leave a comment.

Quinton H 
Rating:
5.0

Check the service lights on the vehicles.

leoance w 
Rating:
5.0

Customer did not leave a comment.

Bridget S 
Rating:
5.0

Thanks

Brenton M 
Rating:
5.0

Customer did not leave a comment.

ALEX S 
Rating:
5.0

Very professional; Man blew out the interior and mopped the unit then disconnected it and sent me a receipt.

Donald K 
Rating:
1.0

No dollys available, but they still allowed me to book. Drop box for key hard to see from distance

Tatyana T 
Rating:
4.0

Equipment was much cleaner than last time I re Ted here. Also all additional equipment rented (dolly and pads) were available and already in truck. Only hiccup was computers were down when I first arrived. But I was still in my way with only 15 minute delay. A good rental experience.

KIMBERLY S 
Rating:
5.0

Appreciated U-Haul supervisor working out truck rental at an alternate location when initial location didn’t come through. Very grateful!

Dixie M 
Rating:
5.0

Customer did not leave a comment.

Druhan J 
Rating:
5.0

Customer did not leave a comment.

Raymond C 
Rating:
5.0

Customer did not leave a comment.

Elecrta S 
Rating:
5.0

Thanks for everything

Emerett D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
4.0

My transmission went out and I was stuck in town and I thought the location would compensate me but NO they didn’t they even still charged me for insurance…the trailer never left my yard

michelle c 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Perfection cannot be improved. Employees were very friendly, equipment well maintained and clean. If I need U haul again I will be back.

Cheryl H 
Rating:
5.0

Great customer service! Ethan and Colby are very kind and helpful.

Christina R 
Rating:
5.0

good service in Mobile the man that helped me was very good and polite. Didn't have any problems pulling the trailer and will use uhaul again in Aug, thank you for your help in a difficult time in my life. I had to move my schedule because my son took his life and had to move everything up by a month.

Joe L 
Rating:
5.0

Drop off location apologized for pick up locations misinformation and was quick to receive the vehicle.

Angela B 
Rating:
3.0

Easier sign in and out process

Kristi B 
Rating:
1.0

I rented an appliance dolly online with the truck. When I picked up the truck I was told that there were no appliance dolly's. Why let me rent one when it's not available. I could move appliances by myself with a dolly, but instead, I am informed when I pick my truck up. I then had to rearrange my plan and look for help. Terrible business practice.

Mark H 
Rating:
3.0

I got stuck with moving a heavy bed (that could only be taken apart so much) and a huge refrigerator without a dolly! By myself! Even after I had ordered an appropriate dolly online. Obviously I wasn’t happy and they said that they hadn’t had a dolly anywhere at that shop as of 7 o’clock that morning! Literally, how in the hell do you start a day without any dollies? That’s like Panera bread starting today without flour. 99% of people my age could not have done what I had to do to get this refrigerator and bed out of the moving van and into my house. This would have been quite easy with a dolly, but instead it took me HOURS longer and my left shoulder is killing me today. Thanks Uhaul!

Mark W 
Rating:
5.0

Cody, the owner actually handled our transaction and was very courteous and treated us with great respect and patience!! They could use more inside desk staff

sharla t 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Ethan was professional and made the equipment return hassle free.

MATT B 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
1.0

Communication is key a phone call would have a been nice from a representative from you all to let me know that what I requested would not be available instead of waiting to the day of when I’m coming to pick it up. Secondly you all charge my Wife card for miles we didn’t even go we made sure to use a direct mile calculator and the return guy that check the truck back in even stated He keyed in the wrong numbers however We were still charged. Bad Business

PRENTISS W 
Rating:
5.0

Customer did not leave a comment.

Wyman P 
Rating:
5.0

Customer did not leave a comment.

Kathy H 
Rating:
5.0

EVERYONE from rental agent , yard men , and inside sales were GREAT !!!! Worry free , professional, all around positive experience. Ty

Eric G 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Good people!

William d 
Rating:
5.0

Thanks for making my day easier

LEMIRRIAN W  |  First Impressions 
Rating:
5.0

Easy and fast checkout. Trailer was well maintained.

Charles E 
Rating:
5.0

Customer did not leave a comment.

tamura p 
Rating:
5.0

Customer did not leave a comment.

Bryan M 
Rating:
5.0

Customer did not leave a comment.

LEBBIE J 
Rating:
4.0

The location was closed and there was no interaction. We did not go inside so I can’t say anything about cleanliness. Your app would not take “Not Applicable”, which were my answers.

Pamela P 
Rating:
4.0

Customer did not leave a comment.

Cheryl L 
Rating:
5.0

It's it a known area of other businesses in city limits

Markeya P 
Rating:
5.0

Customer did not leave a comment.

Darkeshia H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
4.0

It was a nice, convenient storage facility.

CHERYL B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHILIPPE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

misty h 
Rating:
5.0

Customer did not leave a comment.

Greg H 
Rating:
5.0

I was amazed at your great service. I needed a A trailer for an emergency. I called at 5:45 received a trailer done my work and had it back before 10pm fastest service I have ever seen.

geoffrey m 
Rating:
5.0

Customer did not leave a comment.

Benny H 
Rating:
5.0

Thanks So Much!

Patricia M  |  Overall Experience 
Rating:
4.0

The only problem I had but wasn't a big issue that it needed a light in my storage unit, other than that the employee was friendly and helpful. They never keep you waiting long.

Deborah B  |  Overall Experience 
Rating:
5.0

Cody was especially helpful! He did a great job assisting me at all times.

Shawn P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer y  |  First Impressions 
Rating:
1.0

Get a camera.

PAUL A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Broderick M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA O  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jesse H  |  Overall Experience 
Rating:
4.0

Thank u

Gervonia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ninette A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G  |  First Impressions 
Rating:
5.0

Everyone was kind, corteous and went out of their way to help whenever I had issues. The staff was very knowledgeable. I was never passes off to other people or made to go in circles when I asked questions. I would definitely do business with them again.

ericka b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARNELIUS L  |  First Impressions 
Rating:
5.0

Only issue was I was told would get lock in storage … did not find. Or get. Everything has been awesome

Karen S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Annie L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Javious W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charleen h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLIE D  |  Overall Experience 
Rating:
5.0

Great

FRANK C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mattraniquia c  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful during every step of our storage experience. We will absolutely be coming back for storage needs in the future. Thanks team!!

Bryan D  |  Overall Experience 
Rating:
5.0

Great job

JERRY C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOYCE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHIMEKA J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SAHARA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA J  |  Overall Experience 
Rating:
5.0

Really went above be and beyond for me and kept me with a peace of mind about my thing! Service was quick and easy!

CHERYL P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL P  |  First Impressions 
Rating:
5.0

Cody was very helpful!

Thomas B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirk w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERI S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yu-Vewnille S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ida R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azalia J  |  Overall Experience 
Rating:
1.0

I missed a payment for storage it was double locked I went online and paid it my spouse went to facility 3 DAYS later and it was still double locked had to wait more than 30 min for someone to even acknowledge her to help terrible service U-Haul

Kevin K  |  Overall Experience 
Rating:
5.0

The only problem I had was, I requested a 10×15 storage unit and they only had a 10×10 @ this location, but I made it work. Overall everything was good.

JENNICE W  |  First Impressions 
Rating:
4.0

Except for the lack of a ramp and poor drainage at the entrance of the climate control building, this Uhaul storage facility was perfect. Very thankful to have safe secure storage for our business overflow. The team was very accommodating and helpful. Will use again should the need arise.

KGB O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carol C  |  Overall Experience 
Rating:
5.0

Staff always easy to work with and I’ve always felt my belongings were safe.

REBECCA F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESTINY M  |  First Impressions 
Rating:
5.0

Very nice people.

ARICKE T  |  First Impressions 
Rating:
5.0

None no comments.

FLORENCE W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOO K  |  Overall Experience 
Rating:
5.0

Great customer service. Will definitely return if needed.

Jason T  |  First Impressions 
Rating:
5.0

My experience with U-Haul were the reminders I received.

Terri W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KGB O  |  First Impressions 
Rating:
5.0

We were very impressed with the friendly, helpful staff, and the cleanliness of the facility, including the restrooms.

Theresa T  |  Overall Experience 
Rating:
3.0

No comments.

FLORENCE W  |  First Impressions 
Rating:
5.0

Excelente servicio me gusto la actitud de los muchachos fueron rápidos y amables!!

Willy R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michaela W  |  First Impressions 
Rating:
2.0

I was scheduled to get my truck at 12:00 they told me to come at 12:45 1hour before my schedule appointment

rashanda t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheryl H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin I  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MISTY A  |  Overall Experience 
Rating:
5.0

It was clean and organized, doing busy seasons and day few less storage carts available.prices went up every 1-2years.

ANGELA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERVIN J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua H  |  Overall Experience 
Rating:
5.0

N/A

george p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie R  |  First Impressions 
Rating:
5.0

Very easy to move in with no problems at all. Plus the staff were super helpful and friendly. Well done.

Michael B  |  Online Move In 
Rating:
3.0

We had this unit for about15 years. About 6 years or so ago the spring broke in the roll up door, office said they would have it repaired if I left them a key so I did. We I finally returned a few a go ,I was surprised to find the spring not replaced, my key lost, and place under new managers. Priced me out after rent was raised to $149.00 a month.

DANNE A  |  Overall Experience 
Rating:
4.0

Thank you UHAUL co, and employees. It’s good to know somebody cares about the customer receiving great,quality service.

BEJUANA W  |  First Impressions 
Rating:
5.0

The staff was friendly and efficient.

CHERYL B  |  First Impressions 
Rating:
3.0

They over charge my credit card and made a mistake in billing me. For the truck return

Kevin I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOBIAS T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace R  |  First Impressions 
Rating:
5.0

They was nice to me and they help me with what I needed!

alicia c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H  |  Overall Experience 
Rating:
5.0

Steven & Chris are a blessing...truly helpful & empathetic to me & my family, during such a stressful occasion. THANK YOU AGAIN!

Kevin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Domingo G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

December H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra S  |  Overall Experience 
Rating:
5.0

Excellent service from start to finish

LaQuanda A  |  Overall Experience 
Rating:
1.0

I had a free month of storage from renting the uhual. I got charged $177 already for the storage. Also, I had to purchase a lock

Cassandra S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Harry S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamesetta T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

felicia w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melondy B  |  Overall Experience 
Rating:
5.0

The entire staff is always helpful.. This store is older BUT very well maintained. I also really like it’s location. Thanks Cody and Tyree I’ll be back! Terri

TERRI D  |  Overall Experience 
Rating:
1.0

My move with u-haul was a huge inconvenience. The company did very little to accommodate my needs due to their error. I am highly dissatisfied with their customer service. I would not recommend this company for future movers. Horrible!

Tee W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky H  |  Overall Experience 
Rating:
5.0

Great Service

WANDA W  |  First Impressions 
Rating:
5.0

quick to help unsolicited! Made the experience quite pleasant.

ROBERT H  |  First Impressions 
Rating: