Customer Reviews for U-Haul Moving & Storage of Bel Air

5,041 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

(251) 343-7101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The staff there is very nice and helpful they will work with you when you need them

DECEMBER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine M. 
Rating:
3.0

Customer did not leave a comment.

KENNITH D. 
Rating:
4.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

LABARRON P. 
Rating:
4.0

Customer did not leave a comment.

ARTIE M. 
Rating:
5.0

As good as it can be. I always use Uhaul

LEONARDO T. 
Rating:
5.0

you were there and the service was prompt. I don't know what else you can do.

GLENN I. 
Rating:
5.0

Thanks So Much! Loved it! Patricia Marshall

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

Keep up the good work!

AARON W. 
Rating:
5.0

We had an issue with our bank processing our credit cards and it caused problems when we returned the truck. The manager was very helpful, worked with us in getting the charges to another card and ensuring everything was clear. We use U-haul frequently for our business. I always prefer this location.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Rita T.  |  Overall Experience 
Rating:
5.0

Mirrors unable to be adjusted. The transmission was stuck in 2nd gear for a while before changing.

JANET M. 
Rating:
5.0

Thank you so much

winifered a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE E. 
Rating:
5.0

Your service people were very helpful and displayed courtesy and efficiency !!!!

CARL B. 
Rating:
2.0

Don't rent out equipment that is held together by tape

Kimberly N. 
Rating:
5.0

Customer did not leave a comment.

URSULA T. 
Rating:
5.0

The members of the staff were very helpful and professional. I used the web site to extend the time to return the truck and it was very easy to use. I am very happy with this service center.

JANETTE C. 
Rating:
4.0

Took a while for someone to come out to check me in, but they had a backlog of trucks coming in at that time. The person I dealt with was very nice.

NANCY B. 
Rating:
5.0

Air conditioning was blowing hot air. Truck had a lot of play in the steering wheel.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE A. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
1.0

I was overcharged for a car dolly and charged twice for it. When I called this mistake they said it was their mistake and it was just a pending transaction even though it has actually come out of my account for days later is still there. Then when I turned in the truck completely full of gas with no problems at all the guy told me he would just mail me a receipt and when I left he hit my card for another $135 and no one has told me why. When I called to ask why the person on the phone so they would have the manager call me back and no one has called me. The worst experience ever I would never recommend U-Haul to anyone I will personally never use your services again. If anyone I can reach out and touch I will advise them against using your services as well

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS F. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
5.0

Excellent, customer service, I was will was,well please,no complaints

MARY P. 
Rating:
5.0

The vehicle was in great condition and the staff was friendly and helpful on what appeared to be a very busy morning. This location will be my UHaul provider of choice from this point forward.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
3.0

Customer did not leave a comment.

COREY J. 
Rating:
5.0

N/A

LINDA P. 
Rating:
5.0

Customer did not leave a comment.

Carlton D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
1.0

Staff

LINDA B. 
Rating:
5.0

Super nice people as well. If you get their equipment on the lot they will place it all you have to do is get it there.

QUINCY T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
3.0

I needed the truck for 24 hours. I didnt leave the facility until 11:17. I returned to the facility at 11:10. I was contacted by some lady demanding i bring the truck back at 10:53. When the truck was checked in they attempted to charge me another day. They said they werent. When the email came through they had. It was corrected immediately only because i was standing there. It was explained because i said 24 hrs with a 10 am check out time that it went by that. However ut should go by the time you check out.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

I like the fast service! Nice and easy.

MAGED F. 
Rating:
5.0

Great service

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Everything was quick easy no problem. Also everything is contact free

Charisse R. 
Rating:
5.0

Customer did not leave a comment.

Ravin M. 
Rating:
5.0

Your crew were professional and efficient. I had zero problems that would require improvement.

PHILIP T. 
Rating:
5.0

Customer did not leave a comment.

ROY O. 
Rating:
5.0

Great service help fast and professional

TOMMIE P. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Good equipment; good service; good location!

WILLARD T. 
Rating:
5.0

Nothing, drop off was quick and easy.

David R. 
Rating:
5.0

Customer did not leave a comment.

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
3.0

Again my preferred location was changed. Not happy with U-Haul corporate.

Shirley P. 
Rating:
4.0

Customer did not leave a comment.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Rolf W. 
Rating:
5.0

Customer did not leave a comment.

Jenna S. 
Rating:
3.0

Customer did not leave a comment.

LATERRIA S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

N/a

HERSCHELL B. 
Rating:
2.0

The staff was very unprofessional… The representative that checked me in threw my driver license on the counter and did not hand them to me… The representative also coughed several times with out attempting to cover his mouth during the check out… The equipment I reserved was not available but they were fast.

JENEDRA C. 
Rating:
5.0

Great service in a timely manner.

BYRON S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Get someone to reprogram your UHAUL APP. That thing is a royal pain in the sitting spot! 70% of what it wants should be doable BEFORE I arrive so when I arrive and start the process it will go A LOT FASTER!

Alan W. 
Rating:
4.0

Customer did not leave a comment.

LANIE V. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

It's all good 👍

DERRICK C. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Great experience. I called to see if they had a truck available any sooner than my initial pickup time and none were available. They called me a few hours later to let me know that a truck had returned sooner and was available. This excellent customer service allowed me to meet my schedule for moving my furniture.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

NAPANGEE I. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
1.0

Get a whole new team.

LATONIA O. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA A. 
Rating:
5.0

Customer did not leave a comment.

Shante' H. 
Rating:
5.0

They are also awesome.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Thk you

Eugenia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

LEVERIUS G. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Be open on time. Me and other customers were waiting outside till someone opened door at 915, store opens at 9 and my reservation was for 9.

KIMBERLY L. 
Rating:
5.0

The people working there are great to deal with!!! They make the process very easy to rent a truck and do it with a smile

BRODERICK T. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
1.0

I rented my trailer 10:00 one day drop the trailer back off at 1pm the same day I ask for a return trailer receipt never received it and been getting calls 2weeks str8 asking when I'm going to return there trailer just got the situation rectified yesterday

LEE J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
1.0

Staff was friendly, I just dont recommend uhaul the company, which has nothing to do with the employees and everything to do with the shitty business model

VI N. 
Rating:
1.0

Worst experience I've ever had with uhaul I use to use the regularly until this past week. I rented a pick up truck for 24hrs but needed to extend it so it was the next day I looked at my bank statement and $556 was taken out of my business account (my material money) so i called customer service and was redirected 2 times before I ask to speak with speak with supervisor who Informed me that that's not the way they handle things they dont "pre" charge like that usually and that the district manager would be contacting me in 72. Hrs still nothing... they also said I broke something and I did not I'll be contacting them once more then my attorney will be the one they are speaking with

DANIEL B. 
Rating:
5.0

Best customer service I've ever experienced, friendly knowledgeable staff, clean well maintained equipment. 10 out of 10 would recommend to anyone moving in the area.

James G. 
Rating:
4.0

I reserved a one way rental for an appliance truck and it was confirmed the day before only to show up and not have it available. This has happened before and severely affected my loading and unloading as there were none available in my pickup city.

Nikiya M. 
Rating:
4.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Natalia B.  |  Overall Experience 
Rating:
4.0

The van was dirty inside and outside. Should have been vacuumed and washed to present a good image.

RANDALL E. 
Rating:
4.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Cody was most helpful and very pleasant to interact with!!!!

MARIE M. 
Rating:
1.0

Customer did not leave a comment.

Arkesha E. 
Rating:
5.0

Great job

Donyella M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
5.0

Great Location

SYLVESTER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
5.0

They were very helpful n nice

brandy l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D.  |  First Impressions 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
No reviews have been submitted for this location.

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