Customer Reviews for U-Haul Moving & Storage of Bel Air

4,982 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

(251) 343-7101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

LATERRIA S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

N/a

HERSCHELL B. 
Rating:
2.0

The staff was very unprofessional… The representative that checked me in threw my driver license on the counter and did not hand them to me… The representative also coughed several times with out attempting to cover his mouth during the check out… The equipment I reserved was not available but they were fast.

JENEDRA C. 
Rating:
5.0

Great service in a timely manner.

BYRON S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Get someone to reprogram your UHAUL APP. That thing is a royal pain in the sitting spot! 70% of what it wants should be doable BEFORE I arrive so when I arrive and start the process it will go A LOT FASTER!

Alan W. 
Rating:
4.0

Customer did not leave a comment.

LANIE V. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

It's all good 👍

DERRICK C. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
5.0

Great experience. I called to see if they had a truck available any sooner than my initial pickup time and none were available. They called me a few hours later to let me know that a truck had returned sooner and was available. This excellent customer service allowed me to meet my schedule for moving my furniture.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

NAPANGEE I. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
1.0

Get a whole new team.

LATONIA O. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA A. 
Rating:
5.0

Customer did not leave a comment.

Shante' H. 
Rating:
5.0

They are also awesome.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Thk you

Eugenia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel M. 
Rating:
4.0

Customer did not leave a comment.

LEVERIUS G. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Be open on time. Me and other customers were waiting outside till someone opened door at 915, store opens at 9 and my reservation was for 9.

KIMBERLY L. 
Rating:
5.0

The people working there are great to deal with!!! They make the process very easy to rent a truck and do it with a smile

BRODERICK T. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

Alfred T. 
Rating:
5.0

Customer did not leave a comment.

Kelly A. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
1.0

I rented my trailer 10:00 one day drop the trailer back off at 1pm the same day I ask for a return trailer receipt never received it and been getting calls 2weeks str8 asking when I'm going to return there trailer just got the situation rectified yesterday

LEE J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
1.0

Staff was friendly, I just dont recommend uhaul the company, which has nothing to do with the employees and everything to do with the shitty business model

VI N. 
Rating:
1.0

Worst experience I've ever had with uhaul I use to use the regularly until this past week. I rented a pick up truck for 24hrs but needed to extend it so it was the next day I looked at my bank statement and $556 was taken out of my business account (my material money) so i called customer service and was redirected 2 times before I ask to speak with speak with supervisor who Informed me that that's not the way they handle things they dont "pre" charge like that usually and that the district manager would be contacting me in 72. Hrs still nothing... they also said I broke something and I did not I'll be contacting them once more then my attorney will be the one they are speaking with

DANIEL B. 
Rating:
5.0

Best customer service I've ever experienced, friendly knowledgeable staff, clean well maintained equipment. 10 out of 10 would recommend to anyone moving in the area.

James G. 
Rating:
4.0

I reserved a one way rental for an appliance truck and it was confirmed the day before only to show up and not have it available. This has happened before and severely affected my loading and unloading as there were none available in my pickup city.

Nikiya M. 
Rating:
4.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Natalia B.  |  Overall Experience 
Rating:
4.0

The van was dirty inside and outside. Should have been vacuumed and washed to present a good image.

RANDALL E. 
Rating:
4.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
5.0

Cody was most helpful and very pleasant to interact with!!!!

MARIE M. 
Rating:
1.0

Customer did not leave a comment.

Arkesha E. 
Rating:
5.0

Nothing, everything was great.

JULIAN B. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

For now nothing everything was good

HECTOR V. 
Rating:
3.0

Tell customers the process of returning equipment!!!! I would have dropped this trailer off on government st. If something didn't tell me to create an account because I wasn't given any paperwork.

Kaylan G. 
Rating:
3.0

Checking in was a problem. I arrived 10 minutes before the reservation request and the front desk help was charging me for an extra day. When I showed her the online reservation agreement she said they had not control over the online price but theirs was different. I protested and finally go the agreed price. Not a good experience. Once I got the general manager involved the issue was resolved.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Randall B. 
Rating:
5.0

Great costumer service

ALIECE B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

INITA S. 
Rating:
5.0

Great job

Donyella M.  |  First Impressions 
Rating:
1.0

One payment check was sent to the bank 3 weeks late. One payment check was lost by the office. Overall, the office practices are greatly lacking.

Chiquita P.  |  Overall Experience 
Rating:
5.0

Great done

Donyella D. 
Rating:
3.0

Customer did not leave a comment.

RODERICK D. 
Rating:
4.0

Customer did not leave a comment.

ELAINE S. 
Rating:
5.0

General Manager was very professional and helpful!

MICHAEL M. 
Rating:
3.0

I used the after hours drop off.

LUCIAN M. 
Rating:
4.0

Customer did not leave a comment.

FELIPE IGNACIO A. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA O. 
Rating:
5.0

This experience was very good - this was the 3rd rental in a month and the 1st started off horribly; the original pickup site never showed up plus the wait was almost an hour for customer rep on phone. Finally, a wonderful lady who really cared about our situation (not sure of her name but I think it was Kayleigh!?!) put us in touch with Al at Macs Valero who came through like a champ; 2nd and 3rd rentals we went directly to Al (will not do online reservation in the future).

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Tylisha K.  |  Overall Experience 
Rating:
5.0

This place was everything the first one wasn't. Very clean. Employee was excellent. I am just confused why he checked in my truck and not my car dolly?

AMANDA C. 
Rating:
4.0

Customer did not leave a comment.

DARIAN H. 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  First Impressions 
Rating:
4.0

Have the trucks service more the truck we have need to be service

DESHONDRA K. 
Rating:
5.0

Great Location

SYLVESTER P.  |  First Impressions 
Rating:
1.0

Only one person working when the location opened, with a line of 15 customers stretching out the door. The online checkin is an absolute joke and does nothing to expedite the process. As goes the check-in, so goes the check-out. 1 star.

Jameson B. 
Rating:
4.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Customer did not leave a comment.

JERMAINE B. 
Rating:
5.0

Not a thing. Staff were courteous and helpful.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Beatrice R.  |  First Impressions 
Rating:
5.0

Service was good. Computer system was somewhat slow, but overall the service was good and equipment in very good condition.

roberto E. 
Rating:
5.0

Customer did not leave a comment.

TA-CARR F. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA Y. 
Rating:
5.0

The young man was very polite Christopher Weaver

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

Gat staff that can communicate in proper English. Trucks shouldn't leak in the rain. Contract that shows accurate fuel level and some indication of how much gas the tank holds to return it to the previous level. Maybe just start all trucks at a full tank since you charge customers to replace gas they didn't put back in - you do replace the gas you charge them for, right? Wash off the caked on mud. Replace the broken mirrors that you charge people for. Don't give me a truck held together with blue painter's tape.

Mark P. 
Rating:
5.0

Thanks for the excellent service 😀

Ingrid C.  |  Overall Experience 
Rating:
1.0

I was told that my card wouldn't be charged until I returned with the truck that was a damn lie so return the truck and noticed that the original estimated milage charge was still the same instead of adjusted so that manager says yes it's pending ...any charge is pending long story short I was lied to and won't use them again

TIMOTHY C. 
Rating:
1.0

Customer service rep was very rude and ignored me when I asked him to help with the code. I had to go inside and have the other young man get the code since it didn't show up on my phone. Check engine light was on and the truck ran horribly. Radio would not work at all and when it finally did, it was hit and miss on local stations. Was charged for $19 in gasoline when I filled it back up to the 3/4 mark (same as given to me) and even submitted a photo of the gauge. Drivers side window handle was missing the part to roll the window down, visor clip on drivers side was broken so the visor would drop down while I was driving.

Sandra G. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Leo S. 
Rating:
1.0

Over charge me

REGINALD F. 
Rating:
4.0

Customer did not leave a comment.

Elaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMICHAEL J. 
Rating:
1.0

Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞

Shyoki M.  |  Overall Experience 
Rating:
5.0

I wound up early to pick up my truck rental and got set up and out of the door quickly. I had no problems at all with a 1500 mile trip. I averaged about 15- 17 mpg. I'd do it again if I was moving again. Easy turn in at the Tucson facility

Larry C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
3.0

I reserved a dolly and a appliance dolly when I made my truck reservation. I was told that even though I made reservation for the dolly, I was told that if someone comes in to request, they have first choice for a dolly

INGRID C. 
Rating:
5.0

Great service!

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
1.0

Customer did not leave a comment.

RODERICK P. 
Rating:
4.0

The team at this location is solid A very tall young man did the whole return in seconds Boom I was tired and happy to be done Awesome

TODD W. 
Rating:
1.0

Better customer service, and more experienced people that know how to hook up trailer. Train for better customer service.

ROSA J. 
Rating:
5.0

First you can improve by letting go your receptionist. During my 21\2 wait for my hitch to be installed, I witnessed a customer asking her if she was ok ( she didn't get out of her chair to help him), she didn't answer the phone, she said the F word 3 times and said she hated her job, she was face timing on her phone and not helping a customer and was annoyed that a young male employee asked for help on the computer. The other employees were very helpful and did a great job. If I was the business owner, I would like to know how this negative and lazy employee is impacting the image of this business.

Sharon Y. 
Rating:
4.0

Customer did not leave a comment.

MARQUAVIS W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

There was a young African American male working at the front desk while I was checking in to pick up my rental trailer. The other employee and I were discussing the general state of affairs regarding the Covid outbreak and as I am an ICU nurse at one of the local hospitals, I mentioned that most of the people testing positive had not been vaccinated. The young African American man took that as his cue to interrupt and start mouthing off about how he wasn't ever getting vaccinated and how the government had put something in the vaccinations that causes cancer. And that's fine as he's entitled to his opinion like everyone else. What I'm not ok with was that at that point, it was obvious that he's at the desk unvaccinated and with no mask. I don't know what U-Haul's policy is regarding Covid and their employees who work directly with the public, but in that moment, I didn't feel safe. Thank you for your time…

Margaret M. 
Rating:
3.0

Customer did not leave a comment.

Alaina F. 
Rating:
4.0

The only issue I had was the cargo van had an over whelming cigarette odor. Not just slight as one usually smells in most rented vehicles but eye watering

CYNTHIA V. 
Rating:
3.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
5.0

They were very helpful n nice

brandy l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D.  |  First Impressions 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
No reviews have been submitted for this location.

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