Customer Reviews for U-Haul Moving & Storage of Bel Air

4750 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

(251) 343-7101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gentleman who checked me out at the end of the day was particularly professional and very helpful! I beleive his name was Chris. Nicely done!

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

EVELYN P. 
Rating:
5.0

The quality of the truck

Francisco C. 
Rating:
3.0

They need more inventory

Rachel B. 
Rating:
5.0

Continue to have staff that is friendly, helpful and proficient.

Geraldine G. 
Rating:
3.0

Give them more inventory. They seemed overwhelmed.

David P. 
Rating:
3.0

The passenger mirror was broken and was not told to me they rented me the truck I did not realize until I was on the road and could not see. I had to pull over several several times I was scared because I could not see out of my passenger side

ANGELA V. 
Rating:
5.0

Chris at the I-65 S location on the beltline, was awesome. I needed a 15' with an appliance dolly and the system said that neither were available. But Chris did some digging around and made something work for me! Plus, the truck was clean and drove wonderfully. Best location in Mobile, AL.

JURIEL R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dominick D. 
Rating:
5.0

Customer did not leave a comment.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

RUTH C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
4.0

Customer did not leave a comment.

Montavia H. 
Rating:
4.0

Pulled up and not a soul around. I parked my trailer ( or you trailer) in an empty spot. Unhooked it pushed back and chocked it. Walked in the office and stood around for a minute with all the employees looking at me. A uhaul representative finally said he'd check my trailer in. Kinda curious how he knew what I was bringing back unless they watched me, my spot wasn't in eye sight of the building. The uhaul rep was very nice but very slow service is the norm for this place.

Howard M. 
Rating:
1.0

This was an unacceptable experience and I would not recommend this location to anyone. I returned my rented truck 2 hours early on the day it was supposed to be returned. I gave the keys to the Uhaul employee and I was told everything was finished. The next morning I get a phone call from the SAME employee I returned the keys to truck to the day before, asking me where the truck was? I then told the employee I returned it yesterday and he was the one I turned keys into. He then responded that he would take care of it. A few hours later I get an email receipt where I was charged for having the truck for 2 days instead of 1, charging me double the cost. I then had to drive back to the location and explain what happened, obviously requesting a refund. This all would have been avoided if your employee did their job. Not only was it an unacceptable experience, but pretty embarrassing on y'all's end. I would recommend making significant improvements in how your business is run.

ERLING R. 
Rating:
3.0

Renting was a confusing experience for sure. It worked out but it took me almost 45 minutest to come in and leave and i was the only customer there. Then the return was almost an hour - very confusing. The staff were very nice and the facility was very clean. I am thankful still that UHaul helped me out and that I could rent a trailer.

JENNIFER P. 
Rating:
5.0

The computer system was slow

Johnnie B. 
Rating:
5.0

Great

LEN B. 
Rating:
1.0

Customer did not leave a comment.

Dajah H. 
Rating:
4.0

Everything was fine and resprentative was very nice and friendly to the customers.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

nicholas J. 
Rating:
5.0

Customer did not leave a comment.

MARSHIA O. 
Rating:
4.0

Great check out setup. Very fast, staff were very polite

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
1.0

Had to get one of the managers involved to handle a botched transaction that another worker done for me. He was on his cellphone multiple times when I came into the location listening to the phone ring off the hook. It was very unpleasant to deal with this but the manager made it right and told me that he was going to talk with this employee to prevent these situations from happening again in the future.

MONICA N. 
Rating:
5.0

Prompt and quick service !

JERRY S. 
Rating:
2.0

Very slow location, I was the second person in line and waited 30+ minutes just to return my truck since the mobile drop off wasn't working. The rep that helped me had no clue what to do.

Alexis H. 
Rating:
5.0

The license plate bolts project into the trailer enough to damage items.Replace with shorter bolts

BARRY L. 
Rating:
5.0

Great staff

Tommy M. 
Rating:
5.0

The staff at this location is always amazing. And go out of their way to help.

Tracy P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWIGHT S. 
Rating:
1.0

When I arrived to pick up my rental about 7:10 am, (I chose to complete my rental by my mobile device for this very reason) I logged into my U-haul account to complete my pick ( I was at the store where i reserved my rental) I was told I was at the wrong location, so I proceeded inside the store but the line was really long. So I saw an employee outside he was helping 2 men, I walked over and said good morning, the 2 men spoke, but the employee did not. I shrugged it off thinking he didn't hear me. When the employee made sure the guys were good to go I again approached the employee to make sure I was at the correct store, I said "Good morning" the employee says "Yeah"... I said good morning again he didn't say a word. So I just asked him was I in the right place and he says " Yeah"... That really pissed me off, But i shrugged it off as he's upset he has to work on a holiday. I proceeded to try and complete my rental once I was assured I was in the right location. When I get to where I still had to go inside, I walked inside the store, The general manager was on the phone, I waited until he was off the phone, the "General manager hangs up the phone AND HE DIDN'T ACKNOWLEDGE ME AT ALL!! He picks the phone back up and helped another guest. Once he finished that call he says " I GUESS YOUR'E HERE TO PICK UP THE KEYS!!!!??? Really. I've worked in guest services for a very long time and I know the first person that touches the guest sets the tone for that visit and future visits. That was very DISRESPECTFUL, I couldn't image being that "RUDE" to anyone, especially when they choose your company to do business with. That should have been taught at an early age. I WILL NEVER DEAL WITH THAT LOCATION EVER AGAIN AND I WILL INFORM ANYONE I KNOW WHO'S LOOKING TO USE U-HAUL For ANYTHING. My other issue is the the mileage , how can you charge by the mileage and it starts leaving your store. I chose 10 miles because where I was going to be driving the rental was only 2 minutes literally from my home, by the time i made it from your location to my home which is 3.2 miles from my home, I had less than 7 miles left to complete my trip without these extra fees. PLEASE FIX THESE PROBLEMS. I would have rather paid someone $500 to move me than to EVER have been this DISRESPECT!!!!!!

Carmen L. 
Rating:
5.0

Customer did not leave a comment.

ERNEST H. 
Rating:
5.0

Customer did not leave a comment.

Xiaolun C. 
Rating:
5.0

Customer did not leave a comment.

LADARIUS A. 
Rating:
5.0

great customer service

JUDGE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Customer did not leave a comment.

RUTH O. 
Rating:
3.0

Customer did not leave a comment.

RONALD D. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
1.0

My PODS from u haul went "missing" in October 2020 and were not able to deliver until May 2021. U haul still required me to pay a monthly storage fee even though they could not deliver to the home let alone find them. If you do not pay the storage fee, 15 days after the due date they will put a lien on and shortly after confiscate your property. Asked if I could go to service center to just get my belonging and was told they are not there and to contact Scott Nelson the area manager. When I spoke with Scott my PODS where at dealer location Foley Custom Guns and was told I would have to have my attorney contact there attorney to get them. Scott and the owner of that property are friends and I am in a lawsuit with Foley Custom Guns. Only logical reason that they could not "find" in the Pensacola hub is Scott gave them to the dealer to help them with my lawsuit against them. Foley Custom Guns attorney had brought it up in mediation. Then after my attorneys contact Uhaul the pods show back up at the hub in Mobile which I being told is ran by Scotts wife. I was emailed in April and told my PODS are now in Mobile and come and get them, They finally delivered first part of May 2021 and I was charged for the delivery of them to the house. Needless to say but I am never ever using Uhaul again

Jason S. 
Rating:
1.0

We arrived to pickup at our scheduled time and was informed that the van they had, they had lost the keys. It just so happened that another customer turned in a van a day early but it was trashed. Scheduled pickup was 11:30 and was not available till 1:00.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
4.0

Your trucks need cruise control.

James T. 
Rating:
5.0

Customer did not leave a comment.

Norman J. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL B. 
Rating:
5.0

They were very helpful n nice

brandy l.  |  First Impressions 
Rating:
5.0

Nothing, A+. Whoever says different sucks and they shouldn't be listened to and they probably shower with their dad with their masks on.

PETER H. 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALCOLM Y. 
Rating:
5.0

Customer did not leave a comment.

MADELINE W. 
Rating:
5.0

Very nice staff.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Thanks so much it was a Men white and so funny!!!!! 🙏😊

Pamela B. 
Rating:
1.0

The customer service at this location was absolutely terrible. The two employees I encountered (and particularly the one who helped me directly) could not have seemed more indifferent or unhappy. At times it seemed like I was the one having to do his job. I will not rent from this location again.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Darroll F. 
Rating:
5.0

This was a Great overall experience.. I'm so Greatful for the staff and their helpfulness.. It's truly appreciate it. THANK YOU

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Nothing

Roger B. 
Rating:
4.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Excellent customer service

CABRETTA H. 
Rating:
3.0

Dropped trailer in Panama City, not Mobile. It's still there. It was damaged during a tornado that dropped a portion of a tree through the roof of the trailer while in motion. I took the trailer to Panama City, the nearest service center, per instructions from Uhaul Roadside assistance. The manager there instructed me to leave the trailer there, which was on April 10th, the day it was due for return.

Tim B. 
Rating:
5.0

Great staff and crew! I will most definitely recommend and use again as well!

PATRICK N.  |  Overall Experience 
Rating:
1.0

Stop over charging customers little by little and thinking they won't notice.

TYRUS T. 
Rating:
5.0

I had five star service the whole way through

DEBORAH B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The overnight drop off process was convenient and easy to do.

Darrell W. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

The facility and staff were very helpful and friendly. The vehicle I used was new and in excellent condition. I had an issue to the large key tag hitting my knee while driving and causing the key to turn the engine off. This happened multiple times while driving on the interstate. I finally had to remove the large Uhaul tag to prevent this from happening again. Thankfully I was able to handle the situation without incident. Hopefully Uhaul will look into this situation and remedy it before someone has an accident.

Joaquin D. 
Rating:
5.0

Customer did not leave a comment.

Laurence M. 
Rating:
5.0

Ratchet mechanism and straps work well keeping the car in place but are quite a pain to release from each other after being tightened.

BRIAN B. 
Rating:
5.0

The columns for the very large sign in the parking lot should be painted a high visibility color , something other than flat black . I almost backed into one of the columns as I was trying to maneuver your truck out of the parking spot it was in . Sometimes ,three mirrors isn't enough . When u r looking at one column in the mirror and u think it's the other column 10 feet away and directly behind your truck on a hazy morning . I was driving the truck and it would have been 100% my fault . Just a suggestion . Sometimes a little prevention is worth the effort I'm not the only moron driving your trucks

JOHN D. 
Rating:
4.0

Everything was great

STACEE D. 
Rating:
5.0

Customer did not leave a comment.

TRA'DARRIUS T. 
Rating:
5.0

Very cordial, ADA Compliant.

DOYLE P. 
Rating:
5.0

Customer did not leave a comment.

RONNIE H. 
Rating:
5.0

Nothing everything good

DEION C. 
Rating:
4.0

Customer did not leave a comment.

wolter H. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

CLAUDINE D. 
Rating:
1.0

This company is a rip off, they gave me a truck with half a tank off gas in it, I filled it up to three forth full in good faith at they wouldn't even give me the difference back and this was my third truck rental this month. Poor service that only looks out for number one and that's uhaul. Sad sad sad.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very helpful and quick. Would definitely use again

Robert A. 
Rating:
5.0

Customer did not leave a comment.

D'ANDRE A. 
Rating:
5.0

Customer did not leave a comment.

JASON V. 
Rating:
5.0

The young man that checked me out when picking up equipment needs to work on his customer service skills. The assistant manager steven later resolved my issue. He is worthy of his title. He gave me more confidence with this location as I had in the past.

DARREN A. 
Rating:
5.0

They were also very nice.

TIMOTHY L. 
Rating:
5.0

Chris, the guy who checked the truck back in, is exceptional.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR W. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

JACKIE W. 
Rating:
4.0

Only issue I had was no one would answer phone at location or at the UHAUL hotline for hours

PHILIP M. 
Rating:
5.0

Great staff clean Place convenient and accommodating

WESLEY C. 
Rating:
5.0

Excellent customer service and friendly staff.

Sheena H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D.  |  First Impressions 
Rating:
5.0

Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible

jennifer m.  |  First Impressions 
Rating:
3.0

I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats

Kayla E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarian T.  |  Overall Experience 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

russell h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary R.  |  Overall Experience 
Rating:
5.0

Thank you so much for everything.

Mary L.  |  Overall Experience 
Rating:
5.0

Constance and Cody was t. Constance maintain a positive attitude throughout all my questions. Very sweet lady I love this location everyone is amazing

Tamika D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
4.0

I needed a 10x15 storage space. The one I got was in an old storage building that had not been updated. The door was extremely hard to open and close. It needed a lot of lubrication. I was told at check-in that I needed a special lock for the door (which I already had) but it would not fit the slide-latch mechanism so I (fortunately) had a regular padlock with me that worked. When I mentioned this to the desk girl she said "oh yes, that's the old building. The new locks won't fit those doors." It's a good thing that I hadn't already purchased the required lock...

Keith F.  |  First Impressions 
Rating:
5.0

None

rochelle v.  |  First Impressions 
Rating:
4.0

The automatic lighting was tricky to get to turn on in the hallway. It took a lot of motion to activate. Facility was secure.

Rosemary G.  |  Overall Experience 
Rating:
4.0

I experienced 3 price increases during my contract. This place was way to expensive!

Bridget l.  |  Overall Experience 
Rating:
4.0

I really appreciate the two workers that was took care of me that day, they was very helpful.

Loretta M.  |  First Impressions 
Rating:
5.0

Customer service up on renting and return was excellent. Good group of people.

Tammy M.  |  First Impressions 
Rating:
1.0

I was very dissatisfied I previous reserve online got to facility they had no information that I had a storage unit time delayed I got the storage online to return the storage unit was not unlock ther

Paula G.  |  First Impressions 
Rating:
5.0

Extremely helpful staff and they provide a great service.

eric m.  |  Overall Experience 
Rating:
5.0

My truck sat a whole month not touched with a camera on it at all time i was nervous leiving it out of state but id do it again no question

Christopher K.  |  Overall Experience 
Rating:
5.0

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

fiora l.  |  First Impressions 
Rating:
5.0

Store was very busy - one employee with one trainee. Lady was very helpful, thorough and patient. Never lost her cool and was great.

Rosemary S.  |  First Impressions 
Rating:
5.0

The location was Very convenient and the staff was friendly..

Micheal W.  |  Overall Experience 
Rating:
1.0

Tried changing the contact info. on the unit 3x (2x in person; 1x on phone). The new info. didn't save which resulted in multiple late fees. Check payments were also lost 2x giving us more late fees.

Peyton G.  |  Overall Experience 
Rating:
5.0

Davis was extremely helpful very nice and we will definitely be using them again if need be in the future I highly recommend this facility.

Lisa M.  |  Overall Experience 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Great , great people. Can't say that about everyone with U Haul.

Laurance M.  |  First Impressions 
Rating:
4.0

I have been dealing with Uhaul for a few years, In every location service has been good. Always very helpful. Thank you Uhaul for hiring people that care.

Kay P.  |  Overall Experience 
Rating:
5.0

Fantastic staff. Always professional. Always helpful. Always well trained.

John N.  |  Overall Experience 
Rating:
5.0

N/A

carlos s.  |  First Impressions 
Rating:
5.0

Mr. Davis is very professional in every way. He goes above and beyond to meet and greet every customer with a smile and a great desire to help. I personally think that this guy should be acknowledge

Marvin J.  |  Overall Experience 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

I receive great service and was very satisfied

Angela F.  |  Overall Experience 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
Rating:
5.0

Doing a great job.

Mary N.  |  Overall Experience 
Rating:
5.0

Had to use Penski for truck they were 1/2 the price and better ride. We got the car hauler from Moffat Rd Uhaul they were excellent, but a total different story when we turned it in in Murfreesboro!

Gwhynn H.  |  Overall Experience 
Rating:
5.0

Best move I have ever experienced. Great customer satisfaction. Would recommend.

ralph m.  |  Overall Experience 
Rating:
5.0

Everything was done in a timely manner

Anna B.  |  Reservation 
No reviews have been submitted for this location.

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