Customer Reviews for U-Haul Moving & Storage of Belmont

6957 reviews

554 El Camino Real   Belmont, CA 94002
(N Of Ralston)

(650) 592-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 592-4036

554 El Camino Real
Belmont, CA 94002
(N Of Ralston)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JUD B. 
Rating:
5.0

Great customer service! Fantastic staff at this location.

CRAIG S. 
Rating:
5.0

The app pick up was not seamless. The directions weren't completely clear and the process took longer through the app than a normal pick up. I would never use the app unless the process was changed if I were to rent a U-Haul again.

Peter L. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

COLLIN S. 
Rating:
2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

joyce O.  |  First Impressions 
Rating:
1.0

Help customers faster. Not half hour for one customer.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Mayur J. 
Rating:
5.0

Customer did not leave a comment.

MARC H. 
Rating:
5.0

Customer did not leave a comment.

VALEICIA B. 
Rating:
4.0

Remove Aces Moving from your website. The mover never arrived to help us unload our truck. I am 62 years old and had to work with my son to unload a 26' truck.

LISA B. 
Rating:
5.0

Super helpful staff. Thank you

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
3.0

We rent the vehicle only 1 day. However, we were charged 2 days. We have already requested a refund.

DUTSADEE T. 
Rating:
5.0

Customer did not leave a comment.

WILBERTO M. 
Rating:
3.0

There was no where to park the car when we returned the rental.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

RAMON R. 
Rating:
1.0

I was charged for the 3 GL of fuel I didn't use because of the incorrect amount of the fuel that was set initially during equipment pickup process. I was in a rush when I pickup so I didn't pay too much attention to the fuel level and clicked approve because I trusted you would set the fuel level reflecting the true amount showing on fuel gauge. Later I found this was set incorrectly and I clicked approve without adjusting it. When I returned the equipment and complain about the wrong charge, the woman at the counter just kept repeating "You clicked approve, You clicked approve".

SUNGWON N. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

ADAM T. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W. 
Rating:
5.0

Very good service.

gregory C. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Everyone at the Belmont branch is great!

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Well, instead of having to go inside for the keys, there should be an attendant in the lot for mobile check ins to make it smoother. The equipment was not in the vehicle, hand truck. Truck wasn't washed. Vehicle as in the far back, it would be nice if it was in the lot closer to the entrance. Could be due to limited staffing at that moment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

CARLOS S. 
Rating:
4.0

Always had a vehicle available .

DEREK F. 
Rating:
1.0

Horrible customer service The scheduler was extremely rude. Staff doesn't care about customer service. Location was not welcoming at all.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

DANIELA C. 
Rating:
5.0

Customer did not leave a comment.

Jayant C. 
Rating:
3.0

This was a HORRIBLE experience. The evening before my pickup my reservation was changed by UHaul to the following day, without consultation with me. When we went to pick the truck up we were left without a truck. We had to call (30 min on hold) to report the problem and find a truck at this location — an hour and a half from where I reserved. The $50 credit UHaul provided did not cover the gas of my minivan to make the drive there and back, the extra gas for UHaul, the lost time for myself and not any of the money I was paying to 3 movers who were idle for more than 4 hours. Complete mess and a big financial loss.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
4.0

Online services made for an easy experience for pick up and return. Fast and expedited receipt for services used through email account was great, new what I really paid, immediately. Overall, made a stressful situation of moving , not so stressful. Thank you U-Haul

Jose L. 
Rating:
4.0

Customer did not leave a comment.

david M. 
Rating:
5.0

I got a truck in much better shape than previous experiences. The employee pulled it out for me and made it easy for me to leave. It would be nicer to: - have a way to secure the dolly somehow, so it doesn't bounce around - a quick tip sheet - that shows the brake release button; the Tow-ON/OFF switch and how to operate gate latch

Tsvetomir P. 
Rating:
5.0

Great Service

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Very friendly and efficient. Staff were very thoughtful.

DEREK WEIL M. 
Rating:
5.0

Thank you, everything was good

MOISES R. 
Rating:
4.0

Customer did not leave a comment.

SONNY J. 
Rating:
5.0

Staff were great and helpful at the pick up location. No issues at all. Just general feedback. Getting a U-haul in California was a new experience for us so the late notification of when and where to pick up the trailer was a bummer especially with having scheduled movers.

Aaron S. 
Rating:
5.0

Wait time on phone was more than 30 minutes. Drove to the facility and rented a trailer before my call was answered.

MICHAEL R. 
Rating:
5.0

The website was terrible and you can't rent directly from pick up location!! Would not let me take pic of drivers license. Spent 45 minutes just to check in. Only when I spoke to customer service after waiting 25-30 minutes was I able to make any changes to rental. It was not this difficult last time I used U Haul about 3 years ago

Kevin M. 
Rating:
5.0

Keep up the good work

DARRELL GENE V. 
Rating:
5.0

Fuel tank cap was broken shut, would not open. Luckily I was only moving in-town and was only trying to refill for return. Tried to contact Uhaul for help, no-one answered the phone and their road-side assistance responded a few hours later when I already had returned the truck. No washer fluid, was really hard to see through the windscreen in the morning sun. Had to throw some water from my bottle while at red lights to get the windscreen cleaned. Otherwise all-OK :-)

Jarno R. 
Rating:
5.0

Customer did not leave a comment.

Darcy M. 
Rating:
3.0

I know there's videos on YouTube but if the personal is there I doesn't hurt to explain how the equipment works after all they work there, and there was no place to store the chains when not using had to make a strap

NELSON V. 
Rating:
5.0

Nice person helping us made the whole move much more pleasant. Thank you

THALIA H. 
Rating:
4.0

I was booked for an appointment at 1:30 PM, but when arrived, was informed that my booking was cancelled as booking was for 1:30 AM. Luckily the truck was still there and local team helped me rent it, and understood when I had to return it only on the next day.

Vladimir D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

HENRY A. 
Rating:
5.0

Customer did not leave a comment.

ANGELO R. 
Rating:
5.0

Efficient setup. Great staff.

ALI S. 
Rating:
5.0

Just keep the way it is you really make it so easy for us thanks again

Jesus T. 
Rating:
5.0

I'm a repeat customer at the Belmont office. They are always efficient and friendly. I'm a senior woman and the owner took extra special care of me today. Very kind. Thank you so very much! 😁 Stormy Lake

Storm L. 
Rating:
5.0

Customer did not leave a comment.

LEWIS S. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
4.0

I left my visitors car pass inside the truck i rented. How can i retrieve it? Rented a truck at UHaul Belmont

GILBERT M. 
Rating:
5.0

They were very accommodating and stayed late in order to check me out.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

PROCESO P. 
Rating:
4.0

There was no mutual examination of the vehicle before taking taking it off the lot, so i didn't know that a dent on the vehicle had already been recognized by the company. i would have appreciated an in-person direct examination of the vehicle before I drove off the lot.

Saundra C. 
Rating:
5.0

Customer did not leave a comment.

Jose Y. 
Rating:
4.0

Customer did not leave a comment.

Helen Suzanne A. 
Rating:
5.0

Quick, easy and simple. Pricy tho for only a few hours.

AMANDA N. 
Rating:
5.0

Mayra was very helpful and friendly!

Alexander M. 
Rating:
1.0

Customer did not leave a comment.

AARON D. 
Rating:
1.0

Nothing to do with the location, but how company operates. Do not shut down your website so people can use the site and application. The website was down! Took me more than an hour during the night time to return the truck, customer service was not picking up the phone. Called customer support from 2 different phones, no one picked it up. Had to stay and wait till the website is up and running.

Valeriu F. 
Rating:
5.0

Well run place. Good crew

mike S. 
Rating:
3.0

None of the remote check in stuff worked. I had to. Heck the carbon and out manually with staff (who were good), but your tech was a total failure.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

COLE G. 
Rating:
5.0

Cannot improve. Jesus the counter person , was very efficient with registering me , then walking out in the yard and hooking up my vehicle to the trailer. I was in/ out in less than 20min Great location and service

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
5.0

Customer did not leave a comment.

AFSHIN S. 
Rating:
5.0

Customer did not leave a comment.

Emerson S. 
Rating:
5.0

Customer did not leave a comment.

james H. 
Rating:
4.0

I booked a bigger van but was given the 10” without any explanation. Would have appreciated a the reasoning behind the decision.

JOSEPH A. 
Rating:
5.0

Nothing. This was one of the best examples of total customer experience I've seen. Quick, easy, professional, great price, exceptional value. The people were awesome, too.

PETER M. 
Rating:
5.0

Very efficient and easy!

John E. 
Rating:
3.0

I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.

Brian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
5.0

Israel was an excellent customer service rep. The walk through and use of the trailer was top notch. Tks.

ROBERT Y. 
Rating:
4.0

Customer did not leave a comment.

molly W. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Workers were very clear, friendly, and helped me figure out some options to ensure I got the cheapest option.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

CARLOSALBERTO C. 
Rating:
4.0

Customer did not leave a comment.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

RONEL A. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Discovered when it got dark and turned on headlights that there was a direct short in trailer wiring. And blew the running light fuse on my truck!

DANIEL L. 
Rating:
1.0

Problem lies to where I was completely totally overcharged by twice the amount that I would have normally had paid I was not able to speak with any supervisor and was wrongfully left on hold for well over an hour no one answered nor even attempted to pick up the line when I was placed officially on hold to speak to a manager or supervisor. I was charged $1.39 per mile when I had agreed to .a dollar or ninety nine cents per mile also my agreed insurance rate to insure the truck was only $14- USD yet I was ever so wrongfully mischarged some $28- USD for insurance that I had never ever agreed to please call me back asap as I just drove well over 500 miles down to Southern Calif and am very tired. Call me. Michael Briggs (415)299-1502

MICHAEL B. 
Rating:
1.0

The old truck they sent me out with was absolutely dangerous.I got buy with it but An inexperienced driver could have been killed Service level was mediocre at best

glenn charles T. 
Rating:
3.0

Truck was filthy. Floor panel in bed broke. Customer service gave us the run around and never sent anyone out to fix it. We had to fix on our own. Lost s day of moving. Live chat said they would extend contract 24 hrs but drop off location could not find this info.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Friendly staff, easier pick up and return. Great design of Uhaul truck and dolly. We got the job done. Thank you

MING W. 
Rating:
3.0

Keep accurate records!

KURT E. 
Rating:
5.0

Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.

Steven N.  |  Overall Experience 
Rating:
1.0

Elevator wasn't working and it wasn't mentioned online

Ashay A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESS A.  |  Overall Experience 
Rating:
1.0

When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

James L.  |  Overall Experience 
Rating:
5.0

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey

PATRICIA P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Valina S.  |  Overall Experience 
Rating:
2.0

No comment

LAWRENCE J.  |  Overall Experience 
Rating:
5.0

In the last few years all services have improved a great deal. thank you.

paulette g.  |  Overall Experience 
Rating:
5.0

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Regina M.  |  Overall Experience 
Rating:
5.0

Great staff - very helpful 😃

Rebecca C.  |  First Impressions 
Rating:
5.0

Good service

Sarah J.  |  Overall Experience 
Rating:
5.0

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

uru p.  |  First Impressions 
Rating:
5.0

Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.

Karl S.  |  Overall Experience 
Rating:
5.0

I'll be speaking to the Manager on Monday.

matthew t.  |  Overall Experience 
Rating:
3.0

It was a good experience.

Thomas V.  |  First Impressions 
Rating:
5.0

Helpful employees, very accessible facility.

Zachary M.  |  First Impressions 
Rating:
5.0

These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

Laura N.  |  Reservation 
No reviews have been submitted for this location.

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