Customer Reviews for U-Haul Moving & Storage of Belmont

Rating:

4.0

Front desk guy was nice

Rating:

1.0

Truc was old and bad

Rating:

5.0

Customer Service is outstanding.

Rating:

5.0

great customer service

Rating:

5.0

All is good. This has been my go-to U-Haul location

Rating:

5.0

Staff was always helpful.

Rating:

5.0

You do really good

Rating:

1.0

I got an additional charge of $21 without my consent. This is BS U-Haul at their finest.

Rating:

5.0

I picked up the van outside office hours and based on the instructions I was provided the experience was flawless. Excellent service, and greatly appreciated the new van that had only 120 miles on it.

Rating:

1.0

Employees very rude; didn't finish helping me and started helping another customer. Not helpful or knowledgeable. Made process much longer than it needed to be

Rating:

4.0

Great rental experience. Thank you!

Rating:

5.0

nothing

Rating:

2.0

The rental procedure requires a picture and my drivers license which is not necessary when I am sitting in front of the clerk. The key drop is not clearly marked. I had to toss the keys through a open window

Rating:

4.0

Excelent

Rating:

5.0

Excellent service by representatives. Vey courteous and professional.

Rating:

5.0

The tire sensor was not fix. I couldn't read milage

Rating:

5.0

Just to double check that you have both the ignition key and the U-Haul lift gate key or any other key(s) before allowing the customer from leaving the location.

Rating:

5.0

No reason for improvement. Counter service and all other aspects excellent. Professional, helpful employees.

Rating:

5.0

The team was very easy to work with and ensured that I got the best service. Thank you! Will return!

Rating:

5.0

Service was excellent

Rating:

5.0

The young man who did my intake return was very polite and helpful.

Rating:

5.0

Super easy. Super rates. Super service.

Rating:

5.0

Unit is perfect for my needs.

Rating:

1.0

where do i start. There was nobody at u haul when i arrived even though i had an appointment time to pick up the truck. Me and my coworker waited in lobby for at least 8 minutes nobody there. we walked out where all the vehicles were and shouted, "can anybody help us?" i eventually walked into a back room found manager sleeping at desk. i told him I'm here to rent a truck. he said Rudley " go up front!" i said there is nobody there and i walked away. i went back to front lobby he eventually showed up asked for my info with zero apology. He gave me keys and said its parked out back you have to look for number. it was wedged between another truck; we had to shut sideview mirrors on both trucks to move it out. we got maybe 6 miles down the road and it stalled out. we got it started but it wouldn't idle, it just kept stalling out. We put 40 dollars in gas in it thinking fuel gage might be broken. but that wasn't the case. i still have gas receipt which i would like a refund. basically, we had terrible service from the manager in Belmont. he was the one who was asleep in his office. we called emergency number on visor in the truck a mechanic came out and found a air pipe was totally disconnected, and he said it looked like engine caught fire at one time because there was extinguisher residue all over engine. and to top it all off we got a call from U haul asking when we were going to return the truck. and i just received a receipt on payment. we never got to use truck because it broke down. i need a full refund and also the $40 we paid for gas. since we needed this truck to transport items that day we rescheduled on a different day with Penske. everything Penske did was professional, from outstanding customer service, to a clean well kept up vehicle. again, I'm expecting a full refund and payment for the gas we put in.

Rating:

5.0

One of the headlights was not working.

Rating:

5.0

Make sure gas tank is exactly at the middle 1/2 tank next time

Rating:

5.0

The guy who what was working there, were very polite and explained everything!! Thanks

Rating:

3.0

THERE IS NO KEY DROPBOX AT BELMONT! Had to leave it in the vehicle in the rear storage

Rating:

5.0

Muy bueno servicio

Rating:

5.0

I am 92 years old and find I have to cut down expenses where I can. Consuelo Culbertson

Rating:

4.0

Well organized.

Rating:

5.0

Reserved a truck online a couple of hours before we needed it, showed up and got the keys within 10 minutes. Very fast and easy rental!

Rating:

4.0

The truck smelled like smoke, but it was clean. I also had to switch reservations two separate times due to availability at other locations, which should not impact this location's rating.

Rating:

5.0

Rep on duty early was fantastic and helpful.

Rating:

5.0

Very courteous employees. Made sure everything was working and explained everything.

Rating:

1.0

To start we went to the San Francisco store and they told us that they didn't have what we were looking for, that it was all the way to Belmon on the Camino Real and we drove there and they didn't have it either, it wastes your time and then the person who helped us explained to us that we could return them to the same store and that it would be cheaper, it cost us 3 times more because according to the day they charge us $45 and we only used it for one day but for leaving it in another location they charged me $260, they didn't explain that I could leave it in the same location where I got it and that they were only going to charge $45, very bad experience

Rating:

4.0

Staff were wonderful

Rating:

5.0

There was a problem with the tires on the first vehicle so they switched it out for us. The staff at this location is GREAT!!!

Rating:

3.0

Not charge for insurance a whole extra day for being 3 hours late. I honestly don't feel it was worth the money spent this time.

Rating:

3.0

I would have done more training before deciding to rent a 26 foot truck. I was not prepared in understanding how to take wide turns.

Rating:

5.0

Great!

Rating:

4.0

The furniture dolly was unavailable. I booked it in advance and really needed it, so this is not professional. I’d expect at least notification.

Rating:

4.0

My Uhaul was stolen and this location managed the process really well The manager was sympathetic and understanding and after recovery allowed me to take my belongings within a reasonable time. Roderick is a great manager and a good guy and I appreciate him after all I had to go through with the theft and recovery I certainly recommend his location He runs a great shop

Rating:

5.0

Prompt and as expected

Rating:

5.0

The Belmont staff was very helpful and efficient.

Rating:

4.0

Side window on passages Side of truck was loose and would move drivers window roll down, not broken and truck was not cleaned when I got it. All the staff in Belmont California. U-Haul were very nice helpful.

Rating:

5.0

Had an excellent experience interacting with the employees here, they were very informative and helpful in getting the trailer attached to my vehicle. I really thought these guys were excellent and did a great job!

Rating:

5.0

The same gentleman assisted me in the yard during my pickup and my drop off. He was very friendly, courteous, helpful, and professional. I hope to work with him again in the future.

Rating:

3.0

Trucks need to be fluid checked more frequently rather than just check in n out asap. Wish they did just a bit more on that end plus I had to wait 25 minutes for my truck to arrive after my scheduled pick up which was already after store hours.

Rating:

5.0

Belmont u-haul s the best u-haul in the USA. Their manager is Roderick is phenomenal and also the people working for him

Rating:

5.0

The staff was so helpful and very customer oriented. The best U-Haul experience ever. I will return to this location next time. Great people!👍👍👍

Rating:

5.0

Raiden your employee is a keeper. He has great communication skills and knows your system very well.

Rating:

5.0

Nice people, Nice and clean vehicles, highly recommend.

Rating:

5.0

Also, the hired crew through U-Haul Help Us Go were really good. Jeremiah, Miguel and Jose were all very nice and helpful. No task was too small or too cumbersome.

Rating:

5.0

The staff here are great! Friendly, helpful, always on time, and quick!

Rating:

4.0

Everything went smoothly

Rating:

4.0

Trunk was dirty inside and outside . Right hand side Emplyee are very nice, friendly and helpful.

Rating:

5.0

Customer service was great, fast transaction and this location was great.

Rating:

4.0

Truck was in good shape. Interior was clean. Only negative was the windshield was filthy.

Rating:

5.0

Staff was actually very helpful in terms of the options for my rental-

Rating:

1.0

Explained the issue with the extra miles, still charged.

Rating:

5.0

Oliver was very helpful. Truck was somewhat clean, needed to be vacuumed inside and the inside of the windshield was dirty.

Rating:

5.0

While the trailer was well maintained and mostly clean, there was some debris in the trailer (rocks, dirt and small metal parts) that I had to brush out. Would have been nice to have that cleaned prior to picking it up.

Rating:

5.0

Best storage in Bay area

Rating:

4.0

The facility lighting inside doesn't stay on long enough.

Rating:

1.0

Gonzalo should not work there. He created a contract that had FOUR CRITICAL ERRORS: DL Expiration date. Emergency contact address misspell. My billing address. (None of the young men knew what a mailbox versus a house was). He said that I had some bogus WORK phone number. I then had to return and coddle him to do his job. He doesn't know how to use the computer program and I would NEVER let him hook a trailer up.

Rating:

3.0

Spent over an hour trying to into the storage unit. Ended up getting 2 units by mistake and spending an extra $268. I was told they cant issue the refund and i have to come in person to talk to the manager tomorrow morning.

Rating:

2.0

I was quoted one price which was also on the display board behind the counter but I was charged a higher rate for my storage unit. The desk associates could not override that $amount and when we spoke to the manager, he said he would not honor the in person quote nor the posted amount on the display board. BAD costume service!

Rating:

5.0

This facility is by far the cleanest facility I've been to. The staff were very knowledgeable and professional.

Rating:

5.0

EXCELENTE SERVICIO

Rating:

4.0

Only negative was rat poison spilled in my unit and got over some things. The stairs were also very dirty

Rating:

5.0

I had an absolutely flawless experience here, and would recommend this facility in a second!

Rating:

5.0

Alex VERY helpful and patient.

Rating:

2.0

Staff is a group of kids who doesn’t seem to give a crap about customer service , Every time i went into office to talk about a bill etc ; information was out in the computer wrong , I was also charged a late fee without any email or call , (which they finally got right in file the third visit i had in two years ) until it was already charged , not knowing that my card had declined the day of my bill . Just overall bad experience ,

Rating:

5.0

Very friendly staff!!! Keep it up...

Rating:

4.0

We purchased locks from u-haul for the storage unit that suddenly got jammed one day and stopped working. We did not get any help from the u-haul staff and had to arrange a locksmith to break the lock and get new ones.

Rating:

5.0

The cleanest and nicest storage facility I have been to. Staff is friendly. Parking can get tricky and if you don’t pay attention, you could get blocked in at the loading ramp due to truck drop offs. Just be aware.

Rating:

5.0

Mrs Jos Barroso was very, helpful, professional, and friendly, my experience was pleasant. Thanks Mrs Barroso.

Rating:

5.0

The staff gets a gold star especially on oct 14th

Rating:

4.0

Very helpful staff.

Rating:

5.0

Just wish the elevator didn’t take so long to get fixed

Rating:

5.0

Great facility. All the staff were great! Clean, well lit, easily accessible. Great experience!

Rating:

5.0

Nice location. Easy access. Staff courteous.

Rating:

5.0

Easy check in. Staff member took the time to take us in to see the unit & to show us how to use access card.

Rating:

5.0

Staff courteous and knowledgeable.

Rating:

5.0

Zeher gut!!!

Rating:

2.0

It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.

Rating:

5.0

Staff was very helpful

Rating:

2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

Rating:

3.0

I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.

Rating:

5.0

Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.

Rating:

1.0

Elevator wasn't working and it wasn't mentioned online

Rating:

1.0

When I complained that the elevator wasn't working in the storage facility and asked what I should do as I had big things to move your representative stated and I quote "that's your problem". I will never use UHaul and I have told that story to everyone who would listen.

Rating:

5.0

Please fix the large elevator at this location. We had to walk up 2 flights of stairs to get our storage unit. Thank you 🙏. Best, Patricia Pouncey

Rating:

2.0

No comment

Rating:

5.0

In the last few years all services have improved a great deal. thank you.

Rating:

5.0

What a lovely service, to offer a month free for using a one way UHaul truck. I have used storage facilities for years, and I would rate the Belmont staff and facility the highest.

Rating:

5.0

Great staff - very helpful 😃

Rating:

5.0

Good service

Rating:

5.0

Gino was very helpful and made our first time storage move in seamless and stress free! Employees like him are an asset for U-Haul! Thank you Gino and U-Haul!

Rating:

5.0

Storage facility exceptionally clean and manager and staff helpful and informative.Would use facility in future if deemed necessary. Thank You’s go out to manager and staff, you all made it easy.

Rating:

5.0

I'll be speaking to the Manager on Monday.

Rating:

5.0

Belmont U-Haul made my storage easy. The staff was courteous, professional, kind, caring, helpful, and really made the storing my belongings part of my stressful move simple. Thank you.

Rating:

1.0

Unsafe conditions due to poorly functioning, dangerous freight elevator doors. Inoperable and no response to call button inside elevator. Rude and unhelpful employees.

Rating:

5.0

Very professional

Rating:

2.0

The staff is horrible. Not friendly and borderline rude when I would have a question. They NEVER answer the phone and force me to the U-Haul support team who couldn't always help with everything.

Rating:

3.0

It was a good experience.

Rating:

3.0

-

Rating:

4.0

Friendly and competent people!

Rating:

5.0

Everything was great. Just wish access was available for longer than business hours.

Rating:

4.0

I needed access to my storage beyond business hours. I managed but would have liked longer hours.

Rating:

5.0

Helpful employees, very accessible facility.

Rating:

3.0

Thanks

Rating:

3.0

I had my storage rental payments on Auto-Pay. The bank rejected the first payment because the cards expiration date entered by management was not correct. management did not contact me about the payme

Rating:

5.0

Very helpful and friendly staff.

Rating:

1.0

Public Storage kicks your butt. Your elevator didn't work, and when it did it was tied up all day. I left in discust of your service.

Rating:

5.0

Great people.

Rating:

3.0

The staff was great and very helpful. I rate them 5*. The elevator shaft at the facility was very confusing. The elevator doors won't close properly, leading me to be stuck there for 10m.

Rating:

5.0

It would be helpful to only rent for half a month. This way a unit would be cleared and empty for your re-renting. We would have moved out earlier if we didn’t have to pay the entire month.

Rating:

5.0

Good storage reasonable price.

Rating:

5.0

These guys are great! Moving can be awful, but Kevin and his staff made it so much better. Thanks to all of them!

Rating: