Customer Reviews for U-Haul Moving & Storage of Belmont

7,100 reviews

554 El Camino Real   Belmont, CA 94002
(N Of Ralston)

(650) 592-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(650) 592-4036

554 El Camino Real
Belmont, CA 94002
(N Of Ralston)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I tried to reserve a 20 foot truck but couldn't according to the website. I called UHaul & “Jim” set me up, but no reservation number, so my wife reserved a 20 foot one. When I arrived, was told that my family had reserved two. If UHaul could straighten out what's going on with reservation confirmations, you could increase the utilization of your fleet

John D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

SUSAN H. 
Rating:
3.0

Customer did not leave a comment.

ARNOLD E. 
Rating:
2.0

The truck was dirty inside and out. It was not Covid safe or ready and I was extremely disappointed.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

U-Haul is doing something right. Upon arrival, we were met with employee David Bucio-Lopez. He was prompt and courteous, and had the car hauler trailer hooked up within 5 minutes. In addition, he went over all aspects of the trailer and ensured that it was hooked up correctly and that all lights worked. He was extremely personable and we were done within 10 minutes of pulling in. What a great experience.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

You already have good customer service.

Duane D. 
Rating:
5.0

Customer did not leave a comment.

Jamie K.  |  Overall Experience 
Rating:
1.0

i reserved a truck, pickup via phone app. Truck i was to pickup was blocked by 6 other trucks, had to go inside (which i was trying to avoid) get another truck. given paper work for this other truck, which had wrong gas level indication on paper work, so i had to go back inside to get it corrected.

Jose E. 
Rating:
5.0

This U-Haul location rocks! Fast, Friendly & Affordable. I have used this location multiple times even though it's not the closest to me, it's worth the extra few minutes to get there! Thank you!

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
4.0

Customer did not leave a comment.

Florence Y. 
Rating:
5.0

Keep Cleaning outside .

NELSON L. 
Rating:
5.0

This location is one of the best! Young lady (Adriana?) was most helpful. Can't say enough good things about this crew and the location. Thanks again!

NICHOLAS V. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO P. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
3.0

Bed was dirty, not swept out. Trucks battery died, had to have a jump. Rear tire practically flat when ladies full. Truck exterior very dirty.

RALPH C. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

More staff could help streamline checkout

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

SHELLEE W. 
Rating:
1.0

It took half an hour to pick up this rental because no one was on site… then the car only had 1/4 tank— not the amount specified on the contract but we were already so late so we just left.

DOMINICK L. 
Rating:
4.0

Trailer marker lights not working.

Vincent V. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
3.0

Customer did not leave a comment.

Dexter C. 
Rating:
5.0

The staff was very polite and got me in and out very quickly with a great attitude!

Stan M. 
Rating:
5.0

Everything was very smooth. A huge thumbs up to the gentleman who helped me. He was wearing a hat and glasses. Thanks again!

Matthew M. 
Rating:
1.0

The guy at the counter added CDW though I had told him that I did not need any insurance coverage. Do I was charged an extra $25 for the uhaul though I did not need it. Since I was in a hurry, I did not check the rental contract he handed to me

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

WEI H. 
Rating:
4.0

Change your gasoline policy and send the vehicles out with full tanks of gas. Then I know how much to put back.

DANIEL C. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL I. 
Rating:
5.0

great service

SIDNEY H. 
Rating:
5.0

Customer did not leave a comment.

Francisco C. 
Rating:
5.0

I thing your staff was attentive, courteous, helpful.

Mark S. 
Rating:
2.0

When I returned the truck I went out of my way to make sure the fuel level was the EXACT same as I received it. I was charged for 3 gallons. I'm not sure I'll be using Uhaul again. I've used Uhaul for at least 6 long-distance and a dozen + local moves over the last decade+ and I'm tired of getting trucks with a half-full or quarter-full tank and expected to get the needle exactly right. I'm PISSED. Not frickin happy...

SEAN C. 
Rating:
5.0

keep up the great work thanks

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Tu V. 
Rating:
5.0

Always courteous and helpful.

ROBERT B. 
Rating:
1.0

I was told by AJ (Belmont Uhaul) that there were no ‘one way' trailers available at that location or in the Bay Area. I had stopped by to buy a receiver hitch & ball. “That's just the way it is and it has been like this for at least a year”. I logged on and made my reservation and she told me “you got lucky”. The trailer was there the whole time, I saw it. Booked it and used it. This gal was sending me elsewhere to do business because she was too lazy to help me.

Lindsay H. 
Rating:
5.0

I had the worst experience with this rental with Uhaul and will never use your company again. I will also let everyone I know, know about this and will be filing a complaint with BBB and also on twitter and facebook. Facts: 1. I called Uhaul and reserved a one way 15' truck to go from Las Vegas to Belmont, CA. 2. I was told the truck would be ready for me by 9AM on Saturday 3. I hired laborers to help with the move and scheduled them to come on Saturday which cost me about $2,000 4. I drove 10 hours from CA to Vegas on Wednesday. I called Uhaul on Thursday to verify the truck would be ready on Saturday and was told by someone named Morales in the traffic department that they did not have any trucks. 5. She let me know she didn't really care that I had this all planned out and it hinged on having the Uhaul truck on Saturday morning. She let me know they did not have any trucks within 200 miles and that maybe they would call me Saturday morning if they got one in. 6. I let her know this was not acceptable and was passed to a manager at the Osso Blonco store, who told me the same thing. They don't really care that I was told the truck would be ready because they didn't have any trucks for me. 7. The manager at Osso Blonco gave me another managers phone number by the name of Stephen. 8. After hearing the story, Stephen said he was sorry but that he could only refund me $50 as a courtesy. 9. After threatening to file with BBB and put my story online and with the news, he offered to refund me an additional $78. In conclusion, they did find me a Uhaul truck which was about 200 miles away in Cedar, Utah. So, I had to pay a laborer to drive with me to pick up the truck to bring it back to Vegas where I was told the truck would be waiting for me originally. I had to pay that person $400 cash. And pay for my cars gas as well as the trucks gas to get it back to Vegas. After speaking with several representatives, as well as my father in law speaking with your representatives, we were both told that this is part of the Uhaul policy. That you don't really care that people make plans to move, hire movers and spend a lot of money which all hinges around your truck being where you said it would be when the reservation was originally made. Even one of your executive assistants to Stephen told me she hears stories like this all the time from upset customers and she totally understands. Obviously, if I was told there was a chance the truck wouldn't be there, I would have looked for an alternative. I find the operation of your company reprehensible and truly despicable. I will be posting this to BBB as well as every online and news outlet I can find. One of your most dissatisfied ex-customers. Jason.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Terrance T. 
Rating:
5.0

Overall experience was great & very thorough with all the information given.

ANTHONY M. 
Rating:
2.0

It was almost impossible to get ahold of a actual person onsite. I closed out my unit with a rep on the 1800 number. Was explained the $40 fee for not turning the access card in to the office. But still had to call a second time because I got a bill emailed to me for the charges for the next month.

Dan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephen R. 
Rating:
5.0

Customer did not leave a comment.

YUN L. 
Rating:
5.0

Customer did not leave a comment.

Karl S.  |  Overall Experience 
Rating:
5.0

You guys were awesome, really good service all the way around!!

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

The key always got stuck inside the uhaul ignition. This was very irritating as this could be an issue where a customer gets the uhaul truck stolen. It takes about 5 minutes minimum to take the key out of the ignition every time. Uhaul customer support was unable to help.

Kevin D. 
Rating:
5.0

Everything went smoothly.

THOMAS D. 
Rating:
5.0

It was a hassle free check-in, the staff was very nice and helpful during the entire process :-)

ABDULHAMED M. 
Rating:
3.0

It would be nice to have a clean windshield.

DEREK F. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Very easy process and nice employees.

LUANN L. 
Rating:
5.0

Customer did not leave a comment.

Hung tze T. 
Rating:
5.0

Efficient personnel and streamlined processes. Nice people too.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
3.0

Vans were all parked head to head in close proximity. It is impossible to pull out with 90% of the trucks that are blocked in. Staff was not very helpful and understanding with the issue. It would be helpful to have the trucks more neatly organized.

Timothy L. 
Rating:
1.0

very bad costumer service, would not recommend this location, general manager is not helpful and not pleasant and not professional

Lev B. 
Rating:
5.0

Efficient, friendly people.

Gilbert R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

The equipment and customer service were great.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Andres D. 
Rating:
5.0

Customer did not leave a comment.

WADE R. 
Rating:
5.0

Customer did not leave a comment.

TULIO C. 
Rating:
5.0

Well ran store

mike S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

DEREK P. 
Rating:
5.0

Super efficient and easy process. Thank you!!!

VIVIAN W. 
Rating:
4.0

Customer did not leave a comment.

MURILO A. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
3.0

The truck I requested 3 weeks in advance was not available. Computer system was down causing long lines. Staff did best they could. That $50 credit was not enough for the extra work I had to do due to smaller truck.

William R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
4.0

For the last two rentals I have made, UHaul attempted to charge me $39.90 for a one day rental. First time, I turned it in before 24 hours but the location didn't check it in until an hour later. I was told by customer support it was my fault because I did not do the mobile checkin. I pointed out that I did exactly what the UHaul employee told me to do. This time, bearing in mind this previous experience, I made sure to do the mobile check-in, but UHaul put a $39.90 charge for an 8 hour rental. I did return the truck 3 hours after closing, but the agent I got the truck from earlier in the day told me the charge would only be 19.95 as long as I returned the truck within 24 hours. I challenged the invoice and today UHaul corrected it. I am frustrated that UHaul has failed to prepare an accurate invoice twice, requiring me to spend time challenging to get it corrected. I recommend you correct your software and train your employees on how to direct customers on check-in.

John W. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
3.0

After hours drop-off experience was poor. There was no space to park the truck and no-one around to help.

MARTYN C. 
Rating:
5.0

I originally booked a 20 feet truck with ample heads up time, but the truck had issues and there was no replacement 20 feet available. I had to switch to 15 feet option. Because of this i had to book another 9 feet van the next day which cost me another 100+ I got $50 as cash back which is not enough because i ended up spending $100+ and almost full day making the second round trip. I understand vehicles are machines and they can break down. But having a replacement onsite is something i was expecting from Uhaul.

RAKESH R. 
Rating:
4.0

The return location did their best to be helpful within the resources they had available to them. Due to an error at the pick up location I was delayed several hours at the return location.

Bryon K. 
Rating:
4.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

Great service overall ! I will continue to use Uhaul in Belmont and recommend them to my family and friends.

GUILLERMO S. 
Rating:
5.0

Customer did not leave a comment.

Aneel K. 
Rating:
5.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Roderick Jones was great to work with; explained everything both at check-in and check-out.

william P. 
Rating:
5.0

Customer did not leave a comment.

Pui L. 
Rating:
5.0

Staff was very helpful

Anton A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
3.0

Customer should be informed beforehand of this important information: If you drive over the set number of miles, you will be charged the regular rate. For example, if your rate is 39 cents per mile, but you go over the set number of miles, you will be charged 99 cents per mile. This can cause your $19.95 daily rate to become $99.00 PLUS the rental of the truck. I have always used UHaul whenever I needed a rental vehicle. However, after this most unfortunate event, going forward, I will search for another affordable short-term rental company that doesn't penalize you for a few extra miles over their set amount and inform you upfront of any additional penalties.

VEL R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K.  |  Overall Experience 
Rating:
5.0

Super easy to get the truck in and we were greeted before we even opened the door. Excellent.

ALICE W. 
Rating:
5.0

Customer did not leave a comment.

Stepan S. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
3.0

Disclose hidden fees right away

Susan K. 
Rating:
2.0

Somehow my order got connected to someone else's which was really bizarre. Check your software and processes to make sure it doesn't happen again. Otherwise great location, great staff, great equipment. Plan to do business with you again but if there's more than one glitch like that maybe not.

Raijieli Q. 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  First Impressions 
Rating:
2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

joyce O.  |  First Impressions 
Rating:
3.0

I needed a storage space. Only 2nd floor units were available and no elevator. I would have had to carry everything (too heavy) up a narrow cement staircase. Not acceptable.

Brian O.  |  First Impressions 
Rating:
5.0

Very professional and helpful staff, clean and convenient storage location. Very positive rental experience, would not hesitate to recommend or use again.

Steven N.  |  Overall Experience 
Rating:
1.0

Elevator wasn't working and it wasn't mentioned online

Ashay A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas L.  |  First Impressions 
Rating:
5.0

Helpful employees, very accessible facility.

Zachary M.  |  First Impressions 
No reviews have been submitted for this location.

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