Customer Reviews for U-Haul Moving & Storage of Belmont

7,190 reviews

554 El Camino Real   Belmont, CA 94002
(N Of Ralston)

(650) 592-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(650) 592-4036

554 El Camino Real
Belmont, CA 94002
(N Of Ralston)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

inform customers or post better signage of where key drop is.

MARYSHERNE M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Harald O. 
Rating:
5.0

Customer did not leave a comment.

YURY V. 
Rating:
5.0

Customer did not leave a comment.

KRAIG K. 
Rating:
5.0

I've been renting from this location for the past 4yrs. The staff and management are great! The equip is always clean and well maintained. I'm sure they deal with some unruly customers at times, moving is stressful. The staff is always professional and accommodating. I rent primarily for work in SF, and I pay the extra mileage because of the great service!

Cynthia S. 
Rating:
4.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

HERVEY L I. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Staff that works there were very helpful and kind.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Nothing. Great job!

Pierre J. 
Rating:
5.0

Great facility. All the staff were great! Clean, well lit, easily accessible. Great experience!

MICHELLE L.  |  Overall Experience 
Rating:
4.0

Customer servie was professional and friendly. Supper easy, efficient and FAST check in/drop off. I like this location and my experience was an improvement over previous experiences. Well done durring these times. THANK YOU!

Trevor S. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

I found the staff to be very fast and they walked me out to my vehicle. I think I was there for only about five minutes. It was great!

KENNETH K. 
Rating:
5.0

Nice Staff, Clean Vehicle and Customer Service

KRISHAN K. 
Rating:
5.0

Customer did not leave a comment.

matthew L. 
Rating:
5.0

Nice location. Easy access. Staff courteous.

Denise R.  |  Overall Experience 
Rating:
1.0

Ladies we're extremely rude a had there baby in store very unprofessional

NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

YIAN G. 
Rating:
5.0

Customer did not leave a comment.

Yavuz T. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Not much. I was in and out in minimal time both at checkout and return. Staff was friendly and efficient.

Kenneth R. 
Rating:
5.0

The website is not clear. (Like, creating an account is optional?) I specified use if email versus text, but was asked to upload license via text - when phishing and identify theft are rampant? The site needs a lot of work.

DENNIS G. 
Rating:
5.0

Please hire more customers service.

SINEATH P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

RAMSEY K. 
Rating:
5.0

Customer did not leave a comment.

Nikolay T. 
Rating:
5.0

Every single person that works here deserves all the praise. Very kind and thorough with a smile on their face. I always looking forward to my weekly rental so I can see them! They even know what van I like :)

Allie L. 
Rating:
5.0

Best Uhaul Experience I have had.

GABOR R. 
Rating:
5.0

Become a off hours location

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Kit M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Easy check in. Staff member took the time to take us in to see the unit & to show us how to use access card.

MICHELLE L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSE E. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE Y. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
2.0

i returned my truck on nov 18 with appropriate gas and within my prepaid miles allotment…i found i was charged for the 19th at $30 plus $47 in mileage plus $16 in gas…and then i was charged another $73 after that… maybe they were joyriding my truck, im not sure…what i am sure of is these charges should not have occurred and are now causing my credit score to drop as available credit total went down… so, no, i wouldn't recommend them to an enemy let alone a friend…

DAVID P. 
Rating:
5.0

Staff courteous and knowledgeable.

Denise R.  |  First Impressions 
Rating:
5.0

Street construction blocked entry way

DENISE R. 
Rating:
4.0

Customer did not leave a comment.

NOREEN T. 
Rating:
5.0

Very efficient and good Service!!

EVER C. 
Rating:
1.0

Ordered a 15 foot truck, paid for a month in advance. The location to pick up the truck was an hour and a half away from the location I requested to pick up from. Uhaul refused to drive the truck closer to us. The only choice we had was to pick up a 10 foot 30 mins closer to us. We had to shove as much of our things as possible into the 10 foot truck. An absolutely impossible task for our 1000 mile drive. When it was time to return the truck we drove the truck to the closest Uhaul drop-off and told us we cannot drop it off there or we would have to pay the $1600 fine. Even though online it said the drop off location was optional. We had to drive another 45 miles to the dropoff location listed. Wasted so much time just driving the uhaul that we could have used for personal means. I will never request a Uhaul or recommend it to anyone I know ever again.

Elijah A. 
Rating:
5.0

Customer did not leave a comment.

WELINSTON D. 
Rating:
3.0

When I returned the truck, there was no outside to check the return, so I walked inside to get help. There was a guy behind the desk helping a customer. After a few minutes he told the customer to walk outside so he could show her something. I told him that I'm returning a truck that is parked outside, and if I should walk out with him to help me with the return and he replied in a smart ass and rude manner that he was helping someone. Few minutes later I walked outside to see if there was anyone else was there to help me, as it was getting close to closing time. I saw a woman near the truck that asked me if I was returning the truck. I replied, yes I am. Then she said, you left a drink in the car that need to remove it. I told her that it was an empty cup, and she could throw it away when she sanitized the truck. she said that wasn't her job. She must've been trained by the same guy I encountered earlier. Both smart ass, rude and should not be customer facing AT ALL. I will never rent from this place nor would I recommend it to anyone.

Sam M. 
Rating:
4.0

Easy in and out!

MOSHE I. 
Rating:
5.0

Customer did not leave a comment.

elan T. 
Rating:
3.0

Your oversized trucks should come with moving equipment like dolly, blankets etc

Austin O. 
Rating:
5.0

Customer did not leave a comment.

DEREK F. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

This was my 3rd truck rental from this location in 9 months. Good staff assistance, great customer service, and smooth and easy rentals. I also use this location for propane re-fills. Great staff who are easy to work with.

Joseph M. 
Rating:
5.0

Thanks very professional

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

chris L. 
Rating:
5.0

Very helpful staff. Quickly resolved an issue with my online order.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Niranjan R. 
Rating:
5.0

I used the 24/7 process to rent, pickup, and return a U-Haul truck. I was very impressed by how easy and efficient the process was with just my iPhone and the U-Haul App. The U-Haul store at Belmont, CA has a large selection of trucks and trailers as well as moving supplies. I highly recommend it.

Xinqun Y. 
Rating:
5.0

Efficient and friendly staff. Couldn't have had a better experince.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

OMAR S. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
4.0

Customer did not leave a comment.

MELISSA E. 
Rating:
4.0

Customer did not leave a comment.

Henry W. 
Rating:
2.0

The consultant who gave me the truck was not professional enough, he did not take any confirmation from me about the truck status nor the meter readings which created a hassle during the return of the vehicle.

PRAKASH K. 
Rating:
2.0

I need my Invoice, you can not charge my bank account with out an detailed invoice

MARIO B. 
Rating:
4.0

The check put process was ok, though there were personal items in the vehicle and an unmarked damage that left un reported I might have been held responsible for. The mileage was incorrect on the initial check out and had to be corrected back in the building. Without those issues, the vehicle checkout would have been great.

Harry D. 
Rating:
4.0

Customer did not leave a comment.

Annemari J. 
Rating:
5.0

Customer did not leave a comment.

Saul O. 
Rating:
3.0

I never received notification that the furniture Dolly I reserved would not be available so I had to buy the last one at the store.

Amy M. 
Rating:
1.0

Its obvious that Uhaul does not care about customer service. Consumer law states that you must tell the customer when they return the equipment what the total charge is and you must give them a receipt on demand in writing. This location has a reputation of dishonesty and theft so we demanded a receipt showing the total charge. They did not want to give us a receipt and they told us not to rent at their location. I guess the state of California needs to be investigating Uhaul for their illegal business practices.

George S. 
Rating:
5.0

The glass could be cleaner

Steven R. 
Rating:
4.0

It was all good

Nithish S. 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Everything was perfect ! I really appreciate the help from U-Haul's team. Thank you

scott G. 
Rating:
3.0

I was forced to provide a reference for a mobile pickup. That caused a delay. Also, it would not be an option at all if I was picking up at night. Also, both mobile pick-up and return are lengthy processes. I would appreciate if they can be simplified. Thanks!

Kostyantyn K. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

I HAVE USED THE BELMONT U-HAUL LOCATION SEVERAL TIMES ALWAYS GET GREAT FRIENDLY SERVICE!!! THANK YOU BELMONT U-HAUL!! TOM L. McMILLIN 280.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

OLIVIER D. 
Rating:
5.0

Very definetly

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

RUBENS F. 
Rating:
5.0

Zeher gut!!!

UJJWAL J.  |  Overall Experience 
Rating:
5.0

Very quick check out and helpful. Thanks

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
4.0

Customer did not leave a comment.

DHARINI S. 
Rating:
4.0

I tried to reserve a 20 foot truck but couldn't according to the website. I called UHaul & “Jim” set me up, but no reservation number, so my wife reserved a 20 foot one. When I arrived, was told that my family had reserved two. If UHaul could straighten out what's going on with reservation confirmations, you could increase the utilization of your fleet

John D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

SUSAN H. 
Rating:
3.0

Customer did not leave a comment.

ARNOLD E. 
Rating:
2.0

The truck was dirty inside and out. It was not Covid safe or ready and I was extremely disappointed.

Javier S. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

COLIN M. 
Rating:
5.0

Customer did not leave a comment.

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
5.0

U-Haul is doing something right. Upon arrival, we were met with employee David Bucio-Lopez. He was prompt and courteous, and had the car hauler trailer hooked up within 5 minutes. In addition, he went over all aspects of the trailer and ensured that it was hooked up correctly and that all lights worked. He was extremely personable and we were done within 10 minutes of pulling in. What a great experience.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

You already have good customer service.

Duane D. 
Rating:
1.0

i reserved a truck, pickup via phone app. Truck i was to pickup was blocked by 6 other trucks, had to go inside (which i was trying to avoid) get another truck. given paper work for this other truck, which had wrong gas level indication on paper work, so i had to go back inside to get it corrected.

Jose E. 
Rating:
5.0

This U-Haul location rocks! Fast, Friendly & Affordable. I have used this location multiple times even though it's not the closest to me, it's worth the extra few minutes to get there! Thank you!

Kirk H. 
Rating:
5.0

Staff was very helpful

Anton A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  First Impressions 
Rating:
2.0

I did all my original reservations on line. I signed up for the truck and storage unit. I have never rented a storage unit before and didn’t live in the area so I relied on the people making the reservations advise me on the size of the unit and any important information, like closing time. Issues that happened: we arrived to unload the I haul truck at 2 minutes to 5 and they said they were closing and couldn’t stay to do the paperwork since it was our first time to use the storage unit, no one told me that and we could have done the paperwork for the storage unit at the time we picked up the truck, but he never mentioned it. We then had to find a place to laid the filled truck because he wouldn’t even let us park it there. We then had to hire back the people that we had hired to unload the truck for the next day. The next day when we came back, they didn’t have the storage unit so reserved available, they rented it out since I made the reservation. They did find another one for us, unfortunately it was too small and I asked the person I made the reservation with what size they recommended for a one bedroom worth of furniture and boxes, I had no idea. It all fit in the truck I rented so i didn’t question the size of the unit she recommended, but the contents wouldn’t fit so they had to get me another one which was I’ve $100 more. To their credit, they are giving us the first month free for the inconvenience, but this was a very frustrating experience that could have been avoided with better communication on their part.

joyce O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA M.  |  First Impressions 
Rating:
5.0

Helpful employees, very accessible facility.

Zachary M.  |  First Impressions 
No reviews have been submitted for this location.

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