Customer Reviews for U-Haul Moving & Storage of Bensonhurst

7,423 reviews

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

A Diversity/Equity/Inclusion training for the staff would be very beneficial. Even though the staff is all black, uhaul customers -community members, that happen to be people of color could benefit from that training.

DIEGO M. 
Rating:
3.0

Rental tool included in the reservation was not ready. Staffs were slow

Sui Feng C. 
Rating:
1.0

Better communication, faster process and straightforward pricing quote

Devon B. 
Rating:
5.0

Stop charging $1.75 a mile because you're gonna lose your customers to Penske they have unlimited mileage

LOUIS T. 
Rating:
5.0

Customer did not leave a comment.

Yujie Q. 
Rating:
5.0

Customer did not leave a comment.

KEVIN Z. 
Rating:
4.0

Great staff

awais M. 
Rating:
3.0

Coming from the Bronx it was a pain to travel there. Would have preferred going to Westchester, Connecticut, Rockland.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

NOLANJOHN A M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Just keep it up you are doing great

SYEDA S. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
4.0

Easy and an easy out. The vehicles transmission does seem to be struggling, however, and stays in first gear for a long time before punching into second. Wasn't an issue for local traveling but if someone is going long distance they may want to check that.

CHARLES F. 
Rating:
5.0

Nice people out there very responsible ; helpful and respectful … the drop off was smooth no problem at all even in a freezing weather like today :)

AHMED E. 
Rating:
5.0

All good

HASSAN Z. 
Rating:
5.0

Customer did not leave a comment.

HOLGERGUSTAVO D. 
Rating:
4.0

I felt frustrated when the van I rented had a gas tank that was 1/8 full when I picked it up. But I was pleased by the quality of the vehicle, the ease of using the reservation system, and the friendly service at the check-in desk.

STEPHENGEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Nachum F. 
Rating:
1.0

Customer did not leave a comment.

AWAIS K. 
Rating:
4.0

Just as the inside of the vehicle is clean, so too should be the outside and that, in my belief, would attract even more customers.

HORACEOTTMAN B. 
Rating:
3.0

People who works in that location are too lazy and rude except one African American lady with eyeglasses , she's nice person.

FIRAT Y. 
Rating:
1.0

Customer did not leave a comment.

AHMEDI M. 
Rating:
5.0

Customer did not leave a comment.

Oumaima A. 
Rating:
5.0

Customer did not leave a comment.

MDGHOLAM M. 
Rating:
5.0

Customer did not leave a comment.

MUKHAMADKOSIM M. 
Rating:
5.0

Customer did not leave a comment.

LINA L. 
Rating:
5.0

Customer did not leave a comment.

THOMASJ D. 
Rating:
5.0

Customer did not leave a comment.

jacob G. 
Rating:
5.0

Excellent service

ANTHONYPAUL L. 
Rating:
5.0

Customer did not leave a comment.

Ashley J. 
Rating:
3.0

Customer did not leave a comment.

KEJVIN M. 
Rating:
5.0

Customer did not leave a comment.

JOSUERIGOBERTO A. 
Rating:
5.0

Customer did not leave a comment.

KRZYSZTOF B. 
Rating:
5.0

You guys were awesome thanks 🙏🏽

trudy S. 
Rating:
4.0

Customer did not leave a comment.

Zishi L. 
Rating:
3.0

Customer did not leave a comment.

FIRAT Y. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Was perfect— keep up the good work!

Joseph J. 
Rating:
4.0

The equipment and moving pads were not in the truck then I picked it up. I had to come back for them later. The workers should check the truck before telling me everything is on the truck. This was frustrating. However my return experience was fabulous. The gentleman who reviewed the truck was thorough and quick. The woman at the counter was so helpful with my check out.

joseph B. 
Rating:
4.0

I was assigned a drop off location in NYC even though I asked for a specific location near my furniture drop off location in Brooklyn. I tried to change it via a phone call to the New York scheduler. I ended up getting sent from person to person (10 in total and over an hour on the phone). Even got bounced to one scheduler in Wisconsin who said they couldn't help. Several of the other folks I talked to hung up on me when I tried to explain what I needed. Others were just plain rude and not helpful, then they hung up on me. Finally I got someone who got me the location I wanted but when I tried to drop it off, that location was no longer there. They had moved but left a phone number on the door. I called that number but said they would not accept trailers at the new location. I called the scheduler again and was given a second location but when I arrived, they said they didn't take trailers. I was given a third location that I'm rating above. They were good but the overall return experience was a disaster....3 locations scattered throughout a large area of New York city and well over an hour to make a return. Unacceptable!! I'm done with ever using UHaul again.

David B. 
Rating:
2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Elliott L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOSSONTZVI S. 
Rating:
5.0

The customer service representative that I worked with was wonderful. She deserves all the credit for making this a fantastic experience. She was kind, courteous and helpful. I couldnt have asked for a nicer person.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

FEDERICOA F. 
Rating:
5.0

I cannot think of anything to improve the service or the vehicle. I got to know a couple of members of the staff and they couldn't have been nicer. From the people at the counters to the management, they were wonderful. Daphne and Dehlia(I've probably spelled one or both names incorrectly)

ALANL C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

KOMRONBEK B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Were some problems with account on pick up. But I got excellent help of representative lady.

SERHII T. 
Rating:
4.0

I would have appreciated it if I could have parked my car in the lot. Due to alternate side parking, I had to wait an hour to find a spot. That was very inconvenient.

MARIA T. 
Rating:
5.0

Customer did not leave a comment.

ZISHE S. 
Rating:
5.0

Customer did not leave a comment.

RINAT A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Thank you Kimberley

sergei J. 
Rating:
5.0

Customer did not leave a comment.

VASYL B. 
Rating:
5.0

Better works

AXEL G. 
Rating:
2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..

Jose H A.  |  Overall Experience 
Rating:
1.0

Over charge! Printer don't work ! Email payment conformation missing!

Vladimir U. 
Rating:
5.0

Customer did not leave a comment.

LUDWIG S. 
Rating:
5.0

Customer did not leave a comment.

CECILIA R. 
Rating:
3.0

Customer did not leave a comment.

Yecheskel R. 
Rating:
5.0

Customer did not leave a comment.

RINJIN G. 
Rating:
5.0

Customer did not leave a comment.

O R. 
Rating:
5.0

If the van has a side door on both side like school bus, that would be a perfect.

BATJARGAL N. 
Rating:
5.0

Customer did not leave a comment.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

ANGELOM M. 
Rating:
5.0

Good service

ELIYAHUM C. 
Rating:
5.0

Customer did not leave a comment.

WASIMA E. 
Rating:
4.0

Customer did not leave a comment.

ANDREA F. 
Rating:
5.0

Customer did not leave a comment.

JORGEE A.  |  First Impressions 
Rating:
5.0

A little too long to checkin Since orders are online it seems easy to anticipate the volume of customers..

Michael S. 
Rating:
4.0

Customer did not leave a comment.

VIOLETA N. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLRUDOLPH B. 
Rating:
5.0

Excelente

HUMBERTOMACARIO H. 
Rating:
5.0

Customer did not leave a comment.

Masukul A. 
Rating:
3.0

At the time of process, I told her no insurance coverage? But in a bill I saw a coverage charged $ 25.00 dollars? So , I need the return that amounts ?

ABUL K. 
Rating:
4.0

Customer did not leave a comment.

MARTINJOHN A. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL R. 
Rating:
3.0

Quick check out

ABDOAHMED A. 
Rating:
5.0

Very easy very very excellent people over there working highly respect To them And very easy transaction and quick

MUSAEDMOHAMMED A. 
Rating:
5.0

WERY GOOD SERVICE

FAIK Z. 
Rating:
2.0

I called 20 minutes before I came to find out if truck is available and it was. over the phone. once I got there the lady behind the counter informed me that there is non available, I informed her about the phone call I made so she eventually said ok I have a truck for you, when I did go out to the parking lot I observed about 15 trucks, when I came back a few hours later to return I observed the exact amount of trucks still sitting there. I'll like to know why did she not want at first to rent me and why did she tell me all trucks unavailable. and yes, I look very presentable.

AVRAHAMY C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIY M. 
Rating:
5.0

Thanks to uhaul

WASIMA E. 
Rating:
4.0

Wait time when I went to pick up the vehicle was about 10 minutes. I was not expecting that since made the reservation online an thought it would be quicker. All in all was a great experience and hope to do it again at your place. Thank you.

Aron B. 
Rating:
5.0

Customer did not leave a comment.

ZISHE S. 
Rating:
5.0

Customer did not leave a comment.

saul c.  |  First Impressions 
Rating:
5.0

Staff member that helped me when I went to pick up the truck was very helpful and patient. I wish I would have gotten his name.

Rafael F. 
Rating:
3.0

Customer did not leave a comment.

Zhouxing D. 
Rating:
5.0

allow customers to park in your huge vacant lot

OSAMAMAHMOOD S. 
Rating:
5.0

It has a drug smell ( it was cleaned but smelled like someone smoke in there prayer

SHLOMO W. 
Rating:
5.0

Customer did not leave a comment.

ANDREY S. 
Rating:
5.0

Customer did not leave a comment.

JAYZHIJIAN C. 
Rating:
4.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Good

LUISALBERTO E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTT C. 
Rating:
5.0

Exelente servicio

JOSELITO C. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Marc N. 
Rating:
1.0

I used your services for good. I have reserved the truck. Uploaded documents. But when I came to pick up the truck, it turned out that I still needed to upload a lot of documents, for example, a photo of my passport and information about the employer. Do you often carry your passport with you? And what do you care about my employer?

ALEKSEISTANISLAV P. 
Rating:
5.0

Customer did not leave a comment.

Valeriia A. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
2.0

Customer service was not friendly and didn't do much to help in any way. Was not worth the cost just to rent a van for a couple of hours to transport stuff to storage. Will use another option next time.

DONALDE T. 
Rating:
3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Natalie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAGNIQUAH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard V.  |  First Impressions 
Rating:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Rating:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top