Customer Reviews for U-Haul Moving & Storage of Bensonhurst

7,663 reviews

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kaity D. 
Rating:
5.0

Customer did not leave a comment.

Hernan C. 
Rating:
5.0

Customer did not leave a comment.

Antohy O. 
Rating:
5.0

Customer did not leave a comment.

ruthlyn J. 
Rating:
5.0

As a courtesy, when returning the rv after hours,I didn't expect tybe charged for a additional day. Kindly please correct the charge.

David T. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn M. 
Rating:
5.0

Customer did not leave a comment.

ali S. 
Rating:
3.0

Ordered a dolly and none were available on the day!!

Suzette R. 
Rating:
2.0

The people there were nice/polite and everything was clean but both of the dolly's they had for me to rent had some mechanical or lighting issue we found after hooking it up so we had to use a car trailer instead. Each time we had to change was a long wait so we ended up being there for quite a long time total. Also, there were many non-employees hanging around the facility (and in the lot) that were playing music, drinking and smoking pot. The smell of pot was strong and everywhere. Again, the employees were good, facility and equipment... not so much.

Brad S. 
Rating:
3.0

Customer did not leave a comment.

GIUSEPPE T. 
Rating:
5.0

Return after hours lot is full no parking for the van. The attendent took care of it.

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

Carmelo P. 
Rating:
5.0

It is difficult to pump gas into the tank. The gas station attendance say it because of the truck. Please check and thanks.

Kwok H. 
Rating:
3.0

Customer did not leave a comment.

Diane L. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Very speedy uneventful and excellent customer service.

Giovanni F. 
Rating:
5.0

Very helpful & attentive staff.

Kris S. 
Rating:
5.0

THANK YOU

Vito C. 
Rating:
4.0

The staff were nice the truck in bad condition I was scared to break down because it was making noise sound so loud , but over all this location is way better than other location

Mohammad M. 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

It was a great experience! They handled my last second with atmost efficiency and courtesy. Hope I don't have to move again but if I will, they'll be first I'd call.

Aleksandr T. 
Rating:
4.0

All good

Enrique R. 
Rating:
3.0

Cab of truck smelled very very bad, smelled like a bunch of wet dogs! Worker sprayed air freshener but it didn't help. Check engine light was on and idle was unstable truck kept jumping forward.

mark D. 
Rating:
4.0

More staff

alexander V. 
Rating:
5.0

Customer did not leave a comment.

Alexandru C. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
1.0

Customer did not leave a comment.

Jingsong D. 
Rating:
5.0

Customer did not leave a comment.

Isaac W. 
Rating:
4.0

Customer did not leave a comment.

Dmytro L. 
Rating:
5.0

Customer did not leave a comment.

jeyson V. 
Rating:
5.0

Customer did not leave a comment.

Devaldo Z. 
Rating:
4.0

Customer did not leave a comment.

Hector B. 
Rating:
3.0

Nothing everything was cording to the plan

jaime S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
3.0

Customer did not leave a comment.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

Eduard N. 
Rating:
3.0

Customer did not leave a comment.

Mohamed M. 
Rating:
1.0

I was misinformed, mislead, hung up on and yelled at.

tobey K. 
Rating:
4.0

Customer did not leave a comment.

albert L. 
Rating:
5.0

Customer did not leave a comment.

MAMUKA K. 
Rating:
1.0

When a reservation is made in advance, you don't tell the customer you do not have the vehicle available especially when there is a move out date. It caused me undo stress. My friend who had to drive a bigger truck had a difficult time maneuvering the truck and when bringing the truck back to the facility after hours, the drop box for the keys was nowhere to be found! Then to add insult to injury my friend was charged an additional $29.30 to her account the following day! I tried call customer service and was placed on hold for a ridiculous 40 minutes! The recording says, “if you don't want to wait, please use our live chat”. I did that only to be told “someone will respond to your chat in 20 minutes “ . Really!?!!! Is there something wrong here or what??? And this survey now asking how you did??!!! Simply put.. POORLY!

Patrick P. 
Rating:
5.0

excellent

Archil S. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
4.0

We are still i a pandemic. Truck was not properly wiped down and had a slight smell. But over all the truck was decent. I've rented from this location serval times.

Laguire H. 
Rating:
5.0

Customer did not leave a comment.

allen R. 
Rating:
1.0

The truck was filthy. Had bags and dirty rags in it. Smelled horrible. I brought it back exactly how I got it and the guy working there extremely rude and threatening to my husband.. If I wasn't pressed for time I would've called the cops. Never in a million years and I will definitely be telling people never go to this location. Ever.

Giulia V. 
Rating:
1.0

Moving is stressful enough, I did not need you company to make it even more hellish. Why bother to put out an app if it is useless when needed. Changing the location when we were already there. No one showing up that the building where we were, at first, to pick up the Cargo van.

Hugh-Anthony Mos M. 
Rating:
2.0

Customer did not leave a comment.

Mamuka K. 
Rating:
5.0

Customer did not leave a comment.

Pedro T. 
Rating:
5.0

Customer did not leave a comment.

Kattabek I. 
Rating:
3.0

Too expensive

MIRDASH K. 
Rating:
5.0

Nothing, everything went well nice job, and the staff was friendly

james N. 
Rating:
1.0

I personally had bad experience. Scheduled to pick up 5 am , and when I went to pick the truck. The app said that I had to come to seven, or should go 12 miles to another location. And for them was enough just to say sorry. Really disappointed with service.

GENCI L. 
Rating:
3.0

Customer did not leave a comment.

michael G. 
Rating:
5.0

Customer did not leave a comment.

shmaye R. 
Rating:
3.0

Customer did not leave a comment.

MUKHTAR A S. 
Rating:
5.0

I was charged for two dollies that were NOT in the truck. The representative was nice and friendly, but I did not get the dollies.

Nora S. 
Rating:
4.0

Customer did not leave a comment.

artur K. 
Rating:
5.0

Customer did not leave a comment.

Roberto G. 
Rating:
2.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

The Front Desk staff have amazing customer service skills!

Melissa F. 
Rating:
5.0

First time renting. Overall was a wonderful experience!

Salvatore E. 
Rating:
5.0

Customer did not leave a comment.

daviti B. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

While the truck was clean and I. Good shape cosmetically, it was not in good shape mechanically: the transmission slipped, the steering was very loose, and it had no pick up. We would recommend this truck going to the shop for a check up. But it got us there!

Joan M. 
Rating:
5.0

Customer did not leave a comment.

mohamed E. 
Rating:
5.0

Customer did not leave a comment.

GUI DA P. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Kendall K. 
Rating:
5.0

Customer did not leave a comment.

CARLOSGEOVANNY S. 
Rating:
5.0

I have no comments. Every time I called with a question the person that answered the phone always knew what to say and answered all my questions. Thank you…

juan M. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Giorgi D. 
Rating:
2.0

Better customer service is needed. Maybe send them to observe another operation somewhere far away?

maxim S. 
Rating:
5.0

Customer did not leave a comment.

Yoel D. 
Rating:
5.0

Customer did not leave a comment.

Daniil B. 
Rating:
4.0

Customer did not leave a comment.

Irving K. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

The service was poor from the equipment personnel The trailer was not kept well not in proper condition and very rude

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Eli S. 
Rating:
3.0

I was very surprised when she told me that I need a smartphone to process my rental. I don't have one and I'm not planning on getting one. you should know that this location is right near boropark which has a large religious orthodox neighborhood that don't have smart phones to stay away from the dirt an addiction that these phone have I hope that this will change at least by this location

mendel B. 
Rating:
5.0

Customer did not leave a comment.

tahmim H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Marvin L. 
Rating:
1.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

They are ver nice

SANTOSORFILIO V. 
Rating:
3.0

Customer did not leave a comment.

shmuel G. 
Rating:
5.0

Customer did not leave a comment.

Istvan B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

micheal S. 
Rating:
3.0

Customer did not leave a comment.

Marco V. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

CHAIM B. 
Rating:
5.0

Customer did not leave a comment.

XINGYAO D. 
Rating:
5.0

Very nice, friendly and fast

mila L. 
Rating:
5.0

My reservation was transferred to this location from the Shell Rd. location. It cost me time and money to make this transfer since the first location failed to leave a key for me. I question whether RJ Executive Limousine should continue as a Uhaul provider.

Fred L. 
Rating:
5.0

It's good

Michael M. 
Rating:
1.0

I was charged an additional fee without explanation.

Ferdinand R. 
Rating:
5.0

Do as you always do give the 👌 service

Julie B. 
Rating:
5.0

Customer did not leave a comment.

andre o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nodirek u.  |  Overall Experience 
Rating:
5.0

I like to thank the staff, they all were helpful; thank you

KEVIN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA N.  |  Overall Experience 
Rating:
2.0

It took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..

Elliott L.  |  Overall Experience 
Rating:
2.0

The people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..

Jose H A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JORGEE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saul c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVELYN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOELN C.  |  Overall Experience 
Rating:
5.0

Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!

Christopher B.  |  Overall Experience 
Rating:
3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Natalie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOELN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo L.  |  Overall Experience 
Rating:
3.0

The cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...

Hannibal P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emilia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAGNIQUAH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard V.  |  First Impressions 
Rating:
1.0

The place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them

danny l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicole h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mercedes t.  |  Overall Experience 
Rating:
5.0

Great service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.

Gary E.  |  Overall Experience 
Rating:
5.0

I had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well

paulette t.  |  Overall Experience 
Rating:
4.0

I wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.

Nasima A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YISRAEL S.  |  Overall Experience 
Rating:
5.0

Good staff helpful ,good hours Yes definitely recommend to Family and friends. This location

Manzoor K.  |  Overall Experience 
Rating:
5.0

The Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all

JAZMIN M.  |  First Impressions 
Rating:
5.0

The associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.

Karen P.  |  First Impressions 
Rating:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Rating:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
Rating:
5.0

Very clean space, very professional staff and Friendly safe place to take you thing.,

Joel R.  |  Overall Experience 
Rating:
5.0

the employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.

Anna B.  |  First Impressions 
Rating:
4.0

The staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.

peter b.  |  First Impressions 
Rating:
1.0

The customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.

John Q.  |  First Impressions 
Rating:
1.0

I've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!

MICHAEL C.  |  Overall Experience 
Rating:
5.0

I must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY

diego s.  |  First Impressions 
Rating:
5.0

Very good

TATIANA A.  |  Overall Experience 
Rating:
1.0

I am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.

bodeline d.  |  Overall Experience 
Rating:
5.0

Good

Angeline N.  |  Reservation 
Rating:
2.0

Terrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.

Dmitri R.  |  Overall Experience 
Rating:
5.0

Very nice, recommend to friends

Angela P.  |  Overall Experience 
Rating:
5.0

Great please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!

Ruben D.  |  Overall Experience 
No reviews have been submitted for this location.

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