Need More staff at Facility to
Anothony M.Customer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no where to pull in and no where to exit with the Uhaul had to drive off sidewalk. Too much clutter.
Sameak L.Chad was helpful
JONPAUL T.Good
Giovanni G.Best customer service
Mamur T.This location is great. Employees are well trained and very helpful. It was super easy to get a truck there.
Ben R.At this location, I asked if they honored military discounts. The attendant said yes, but instructed me to call in transit to my next destination for it to apply. I called while in transit, and the representative I spoke with said the military discount had to be done at the pickup location. I explained what the attendant at the pickup location instructed me to do, but he did not care. He was utterly unhelpful. I hung up and decided that I would use a different company for my future moves. I will pass along my experience to other service members as we often move for various assignments and utilize multiple moving companies.
Osbert D.I preferred "394 4th Ave, Park Slope, NY 11215" due to close proximity but they did not have 15' to 20' truck during business hours on a particular day.
Matthew W.Wonderful to have that U haul Van .
Choudhry S.Everything was great. The person working behind the counter was very helpful and knowledgeable. Everything went very smoothly
Joseph R.Nothing to change.If it aint broke don't fix it.
Vincent A.Easy
ibarar B.The self-check out returns, it should post more clearly in store. must use U-Haul "Iphone app", not "uhaul.com/share web site.,
Wai Y.Impressed with the location and large available vehicles. Staff is very courteous.
Emmanuel G..
Gary S.👍
borys G.The staff is so helpful no improvement necessary
Joanne S.So your online method to pick up a reservation made did not work,ibspoke with others and they said they do not use it because they had the same problem with it. Also the wait time is to long, something should be done to speed up the pick for a vehicle if your not doing it online, which... again i tried online to speed things up but did not work.
Vincenzo D.I've used multiple times.Always quick and easy in and out even parking in the street . After hours drop off always a plus.
Frankie V.Service is bad
ARTURO T.The representatives were very courteous and patient.
Joseph T.My only recommendation would be have a seating area for customers to wait until it's time to speak to an associate besides that all else is excellent
Severino B.No improvement necessary. Operation runs smoothly. Assocites are friendly and helpful. Equipment was available when I called.
Robert C.Easy and fast to rent and pick up, wish to mileage price be reduced, otherwise exellent everything, thanks.
Alexander A.long wait
Yecheskel S.Rate and charge are not well explained. For example, I paid for 30 miles and used 17 miles but I still was overcharged another $45 after returning. I still don't understand. Also, I ordered some equipment to help with moving which I paid for but was never given.
Hamadou D.There was a start-up issue with the truck - wrench icon lit up and pushing the gas pedal did nothing. The truck should be looked at, I mentioned it to Customer Service when I returned it.
Matthew S.They almost didn't have my cargo van.
Taylor M.As a courtesy, when returning the rv after hours,I didn't expect tybe charged for a additional day. Kindly please correct the charge.
David T.Ordered a dolly and none were available on the day!!
Suzette R.The people there were nice/polite and everything was clean but both of the dolly's they had for me to rent had some mechanical or lighting issue we found after hooking it up so we had to use a car trailer instead. Each time we had to change was a long wait so we ended up being there for quite a long time total. Also, there were many non-employees hanging around the facility (and in the lot) that were playing music, drinking and smoking pot. The smell of pot was strong and everywhere. Again, the employees were good, facility and equipment... not so much.
Brad S.Return after hours lot is full no parking for the van. The attendent took care of it.
Vincent A.It is difficult to pump gas into the tank. The gas station attendance say it because of the truck. Please check and thanks.
Kwok H.Very speedy uneventful and excellent customer service.
Giovanni F.Very helpful & attentive staff.
Kris S.THANK YOU
Vito C.The staff were nice the truck in bad condition I was scared to break down because it was making noise sound so loud , but over all this location is way better than other location
Mohammad M.It was a great experience! They handled my last second with atmost efficiency and courtesy. Hope I don't have to move again but if I will, they'll be first I'd call.
Aleksandr T.All good
Enrique R.Cab of truck smelled very very bad, smelled like a bunch of wet dogs! Worker sprayed air freshener but it didn't help. Check engine light was on and idle was unstable truck kept jumping forward.
mark D.More staff
alexander V.Nothing everything was cording to the plan
jaime S.I was misinformed, mislead, hung up on and yelled at.
tobey K.When a reservation is made in advance, you don't tell the customer you do not have the vehicle available especially when there is a move out date. It caused me undo stress. My friend who had to drive a bigger truck had a difficult time maneuvering the truck and when bringing the truck back to the facility after hours, the drop box for the keys was nowhere to be found! Then to add insult to injury my friend was charged an additional $29.30 to her account the following day! I tried call customer service and was placed on hold for a ridiculous 40 minutes! The recording says, “if you don't want to wait, please use our live chatâ€. I did that only to be told “someone will respond to your chat in 20 minutes “ . Really!?!!! Is there something wrong here or what??? And this survey now asking how you did??!!! Simply put.. POORLY!
Patrick P.I like to thank the staff, they all were helpful; thank you
KEVIN C. | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L. | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H A. | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B. | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P. | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Hannibal P. | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l. | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E. | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t. | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A. | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K. | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M. | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P. | First ImpressionsGood customer service. Would recommend to others.
susan m. | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I. | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R. | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B. | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b. | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q. | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C. | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s. | First ImpressionsVery good
TATIANA A. | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d. | Overall ExperienceGood
Angeline N. | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R. | Overall ExperienceVery nice, recommend to friends
Angela P. | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D. | Overall Experience