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Carmelo P.Customer Reviews for U-Haul Moving & Storage of Bensonhurst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It is difficult to pump gas into the tank. The gas station attendance say it because of the truck. Please check and thanks.
Kwok H.Very speedy uneventful and excellent customer service.
Giovanni F.Very helpful & attentive staff.
Kris S.THANK YOU
Vito C.The staff were nice the truck in bad condition I was scared to break down because it was making noise sound so loud , but over all this location is way better than other location
Mohammad M.It was a great experience! They handled my last second with atmost efficiency and courtesy. Hope I don't have to move again but if I will, they'll be first I'd call.
Aleksandr T.All good
Enrique R.Cab of truck smelled very very bad, smelled like a bunch of wet dogs! Worker sprayed air freshener but it didn't help. Check engine light was on and idle was unstable truck kept jumping forward.
mark D.More staff
alexander V.Nothing everything was cording to the plan
jaime S.I was misinformed, mislead, hung up on and yelled at.
tobey K.When a reservation is made in advance, you don't tell the customer you do not have the vehicle available especially when there is a move out date. It caused me undo stress. My friend who had to drive a bigger truck had a difficult time maneuvering the truck and when bringing the truck back to the facility after hours, the drop box for the keys was nowhere to be found! Then to add insult to injury my friend was charged an additional $29.30 to her account the following day! I tried call customer service and was placed on hold for a ridiculous 40 minutes! The recording says, “if you don't want to wait, please use our live chatâ€. I did that only to be told “someone will respond to your chat in 20 minutes “ . Really!?!!! Is there something wrong here or what??? And this survey now asking how you did??!!! Simply put.. POORLY!
Patrick P.excellent
Archil S.We are still i a pandemic. Truck was not properly wiped down and had a slight smell. But over all the truck was decent. I've rented from this location serval times.
Laguire H.The truck was filthy. Had bags and dirty rags in it. Smelled horrible. I brought it back exactly how I got it and the guy working there extremely rude and threatening to my husband.. If I wasn't pressed for time I would've called the cops. Never in a million years and I will definitely be telling people never go to this location. Ever.
Giulia V.Moving is stressful enough, I did not need you company to make it even more hellish. Why bother to put out an app if it is useless when needed. Changing the location when we were already there. No one showing up that the building where we were, at first, to pick up the Cargo van.
Hugh-Anthony Mos M.Too expensive
MIRDASH K.Nothing, everything went well nice job, and the staff was friendly
james N.I personally had bad experience. Scheduled to pick up 5 am , and when I went to pick the truck. The app said that I had to come to seven, or should go 12 miles to another location. And for them was enough just to say sorry. Really disappointed with service.
GENCI L.I was charged for two dollies that were NOT in the truck. The representative was nice and friendly, but I did not get the dollies.
Nora S.The Front Desk staff have amazing customer service skills!
Melissa F.First time renting. Overall was a wonderful experience!
Salvatore E.While the truck was clean and I. Good shape cosmetically, it was not in good shape mechanically: the transmission slipped, the steering was very loose, and it had no pick up. We would recommend this truck going to the shop for a check up. But it got us there!
Joan M.I have no comments. Every time I called with a question the person that answered the phone always knew what to say and answered all my questions. Thank you…
juan M.Better customer service is needed. Maybe send them to observe another operation somewhere far away?
maxim S.The service was poor from the equipment personnel The trailer was not kept well not in proper condition and very rude
Jose P.I was very surprised when she told me that I need a smartphone to process my rental. I don't have one and I'm not planning on getting one. you should know that this location is right near boropark which has a large religious orthodox neighborhood that don't have smart phones to stay away from the dirt an addiction that these phone have I hope that this will change at least by this location
mendel B.They are ver nice
SANTOSORFILIO V.Very nice, friendly and fast
mila L.My reservation was transferred to this location from the Shell Rd. location. It cost me time and money to make this transfer since the first location failed to leave a key for me. I question whether RJ Executive Limousine should continue as a Uhaul provider.
Fred L.It's good
Michael M.I was charged an additional fee without explanation.
Ferdinand R.Do as you always do give the 👌 service
Julie B.great and accomodating
Antonio T.I use this service and îs really professional.
DARIUS B.The counter service was very good and respectful. I would come back for future rentals...
alfredo B.Customer service at this location is horrendous, the employees don't seem to care about anything, the lot has homeless and other people looking for work , there is no drop box for keys. I'd rather take public transport 500 times then rent a uhaul again.
John O.Close this location and start over fresh and with an honest vendor.
Darwin C.Get better key lock because it was hard to open
Gabr H.I like to thank the staff, they all were helpful; thank you
KEVIN C. | Overall ExperienceIt took 3 weeks to get a card to gain access in..It was horrible that i had too experience this to get to my property. Wasted my time..
Elliott L. | Overall ExperienceThe people at customer service are very nasty, in a way very discriminating towards the Spanish, that was the feeling I experienced. Two times I ask that I need a storage in a ground floor because I couldn’t lift heavy stuffed and the first time was given to me but the second time they refused because I didn’t come with the rented car, even though I had expended over three thousand in rents at you company..
Jose H A. | Overall ExperienceKimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!
Christopher B. | Overall ExperienceThe customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.
Natalie P. | First ImpressionsThe cost for such small and somewhat discomforting. a room was way above the average cost I transfered to a storage room almost twice as big for $75.00 a month less with a building nicer and cleaner and more hrs...
Hannibal P. | Overall ExperienceThe place had no stairs and I risked my life climbing stairs that was very unstable I was told by the 800 number that I would get a ground floor storage room for my heavy wheels and of course I was lied to like my previous rentals in New Jersey this was once a good company but my last two rentals make me rethink my business with them
danny l. | Overall ExperienceGreat service all around, clean, well-lit and secure lockers with individual sprinkler systems installed. Highly recommended.
Gary E. | Overall ExperienceI had rented out a storage unit since 2018. I just recently moved out. I will definitely recommend this location to others. Ms. Dahlia and Daphne are the best. It was a pleasure. Stay safe and be well
paulette t. | Overall ExperienceI wish there were more ground level units. after having a stroke, its hard to climb in and out of the second floor unit.
Nasima A. | First ImpressionsGood staff helpful ,good hours Yes definitely recommend to Family and friends. This location
Manzoor K. | Overall ExperienceThe Hispanic gentlemen’s at the counter was very good answering my questions and the gentlemen who showed me the unit was very friendly with pleasant personality. Thank you all
JAZMIN M. | First ImpressionsThe associates at this location were very helpful and accommodating as I did not have a reservation for a truck rental or storage. It was a busy day but they were all very professional.
Karen P. | First ImpressionsGood customer service. Would recommend to others.
susan m. | First ImpressionsThe customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.
SILVANA I. | First ImpressionsVery clean space, very professional staff and Friendly safe place to take you thing.,
Joel R. | Overall Experiencethe employees really tried to help. i was a frazzled mess upon arrival and they helped me get organized and unloaded with as little stress as possible. i really appreciated that.
Anna B. | First ImpressionsThe staff was very nice and very helpful. Review not an Excellent because the storage unit I reserved i was told unavailable when I got there and had to rent a more expensive unit on ground floor.
peter b. | First ImpressionsThe customer service was horrible. The girl at the front desk seemed very lazy and unpleasant. The actual storage room being offered was horrendous and needs to reconstructed. No thanks.
John Q. | First ImpressionsI've been a uhaul customer for close to 40yrs., this is by far THE WORST MANAGED and Worst experience I have ever had in my life. Will never use Uhaul AGAIN, they lost a Good Customer!
MICHAEL C. | Overall ExperienceI must say that was one of the best group of workers I have notice in all NYC.. The city is a very hard place to work in and to work with a smile in NYC means your working morale are a priority.. TY
diego s. | First ImpressionsVery good
TATIANA A. | Overall ExperienceI am being charged for a storage when I did not stay over the 30 days and the woman who charged me has not contacted me back to reverse the payment.
bodeline d. | Overall ExperienceGood
Angeline N. | ReservationTerrible service, confused staff and very slow. Got a contract with inaccurate miles and fuel levels and over had a bad experience.
Dmitri R. | Overall ExperienceVery nice, recommend to friends
Angela P. | Overall ExperienceGreat please for your storage needs and your truck rental. People are marvelous, friendly, great sense of humor, they are for you when you need them. Everything shines: facility & people. KUDOS 2 ALL!
Ruben D. | Overall Experience